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Care Homes Owned by HC-One - The Kind Care Company

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Inverclyde for HC-One are showing below.

View the details of all 279 locations (with 26666 reviews) owned by HC-One

HC-One Locations in Inverclyde (1)

1 Care Home owned by HC-One in Inverclyde
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Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG 

9.9 85 reviews
"Merino Court is a warm, welcoming, friendly environment. The rooms and communal areas are clean and bright. There are 2 communal sitting…"   Read all 85 reviews
Location Type Care Home

Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care. This friendly home offers many areas for residents to relax and socialise with… Read more about Merino Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,343 / week

HC-One Reviews in Inverclyde (85)

9.5

HC-One has a Group Review Score of 9.5 (9.532) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Merino Court Care Home

from Joan N (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merino Court is a warm, welcoming, friendly environment. The rooms and communal areas are clean and bright. There are 2 communal sitting areas, 1 smaller and quieter. The staff are excellent. I find them friendly, helpful, and knowledgeable, and I am kept up to date with mums care. Mum has benefitted
from her time here, she is more mobile, her diet has improved and she has company. Mum also enjoys some of the activities in Merino, singers, bingo, beautician, hairdresser, movie days and even armchair exercises. I am extremely happy with mum's care.
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Review of

Merino Court Care Home

from Jane M (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly + happy to assist. They appear to have a very good relatioship with residents, which makes thingsso much better for a loved ones family when they are unable to look after their loved one at home.
Thank you to all - your love and care are very much appreciated.
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Review of

Merino Court Care Home

from Jennifer O (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Merino Court for 8 months. The home is a safe, caring environment. Staff were kind, friendly and approachable. Communication with me was excellent and my mother was relieved and happy to be somewhere with 24-hour care. I will always be grateful for all they did and would recommend the
home to anyone.
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Review of

Merino Court Care Home

from Joe C (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care experience is really good. Lots of activities for residents. Very comfortable and safe environment. Any concerns are dealt with in a timely manner.
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Review of

Merino Court Care Home

from Amy T (Granddaughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always made to feel welcome at Merino Court and are very happy with care provided.
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Review of

Merino Court Care Home

from A S (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mum and dad were residents in Merino however mum passed away in March. Dad is still in the home. The staff and management are so good. Dad feels right at home, so does the family.
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Review of

Merino Court Care Home

from S R (Husband of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is very good, staff excellent. Well looked after. Management brilliant. Facilities good. Looking after my wife great.
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Review of

Merino Court Care Home

from Alison M (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and feel that she is in a safe environment.
Mum also enjoys the activities and food.
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Review of

Merino Court Care Home

from M P (Sister of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in Merino Court as she had terminal cancer. The last dyas of her life were made so peaceful by all. Thank you Merino Court.
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Review of

Merino Court Care Home

from A S (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passe away on the 14th March 25, staff, management etc were fantastic they made us all at home. Looked after mum so well. Fantastic home.
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Review of

Merino Court Care Home

from Iain S (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home itself is always clean and tidy.
Any requests to change anything in my mothers room is carried out quickly & professionally.
Care is very very good and all staff cant do enough to make the residents and visitors feel comfortable and listened to.
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Review of

Merino Court Care Home

from G D (Sister-in-law of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall this residential facility ticks all the boxes. Residents are treated extremely well, as a visitor I have been treated well. Staff are very friendly and helpful all willing to answer any quires.
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Review of

Merino Court Care Home

from Michael D (Brother of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care have been excellent since my sister came into Marino Court Care Home. She feels secure in this home is content with care she is receiving. I have noticed a vast improvement in her since coming here after being in hospital.
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Review of

Merino Court Care Home

from P O (Sister of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merino Court is excellent. The staff are wonderful and so friendly. Nurses, carers, domestic, management, it doesn't matter who you speak to, nothing is ever any trouble. My brother settled in very quickly and that was due to the care, attention and compassion he was shown from day one and was such
a relief for the family. I would recommend this lovely home to anyone.
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Review of

Merino Court Care Home

from Liz B (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although I'm very satisfied with the general care my mother has received over the past few years, it seems recently (the last 6 months or so) that she's often wearing clothes which don't fit her and are not actually hers! Also, new clothes brought in are never seen either on her or in her room, I've
been told to put her name on items which I've done several times but it makes no difference. Unhappy to see my mother looking uncared for.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Merino Court Care HomeThank you for taking the time to contact us regarding your concerns about the laundry service at Merino Court. I want to offer my apologies for the service that you and your mum have received. It is not acceptable for residents' clothing to go missing or to be mixed up, this falls below the standard of the home and my expectations as the Home Manager at Merino Court. I have discussed this with the housekeeping team and the care team to ensure that this is addressed and remains a focus in the home. If you have any further concerns, please do not hesitate to contact me directly at the care home.
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Review of

Merino Court Care Home

from Mairi M (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the long protracted death of his wife of 55 years, my Dad lost over a third of his body weight. This had a detrimental effect on his mental outlook on life unsettling his dementia as winter approached. After only 2 months of the Merino's 6 meals a day not only has he regained weight but he is
enjoying books again! His favourite picture is up in his room which looks out onto quite a busy street and, his mental focus and interest in life has returned.
Now, 9 months on, he is quite happy with the daily routine and the odd bit of entertainment/ pony visits and the occasional visitor. The peace of mind this has given me makes the care fees, which are lower end of what I found out there, worth every penny! Having sampled the food and on site baking myself I can see why he has put the weight back on. I cannot thank the Merino enough for transforming Dad's life but also giving me my life back and with peace of mind that he is well cared for and, with dementia, as happy as he is able.
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Review of

Merino Court Care Home

from D F (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Merino Court for a few months now. The staff are wonderful and my mum has settled well. They care about their residents and it’s apparent in everything they do. Doesn’t matter the time of day I visit but I am always welcomed. Staff have got to know my mum but as well as getting to
know her, they have taken the time to get to know her family too. There is strong leadership and the support from everyone in helping Mum settle has been fantastic. It’s her home and they make it feel like her home. I have experience of many homes through various family members over the years and Merino for me stands out. Putting a family member in a home is a very difficult decision but my mum is safe, cared for, respected and looked after and couldn’t ask for better.
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Review of

Merino Court Care Home

from Maria B (Granddaughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran was in the Frail and Elderly unit of the home and was treated with the most respect and dignity, she was indeed spoilt by staff, the staff were attentive and caring. Amazing home. My granda was also in the Home and he also had the best care following 2 other placements failing.
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Review of

Merino Court Care Home

from Yvonne L (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, friendly and approachable. The manager is excellent, listens to concerns. The room is spotless, can't fault it. My mum is clean and tidy, she is included in all activities. Excellent holistic care. I'm delighted and have peace of mind. The food is superb with great choices.
Best decision I have made. Mum appears settled and I have peace of mind. The staff are chatty and helpful - a lovely home.
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Review of

Merino Court Care Home

from Catherine M (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and treat my mother with privacy and dignity. Management are very approachable and sorts any problems straight away.
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Awards / Recognitions (6)

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