Care Homes Owned by HC-One - The Kind Care Company in Inverclyde

Mum has now moved back upstairs where I feel she is more content now and settled, I feel once I leave after each visit I have peace of mind and can go home without worrying staff very attentive and great with residents and their needs.

Since arriving at Merino Court a few months ago my Mum has settled in extremely well. She is so well cared for by staff who take the time to get to know her and her likes and dislikes. As a daughter I was concerned about the changes she would face, but I shouldn't have been - it is a home within a home. We are delighted with her care and carers and she involves herself in everything the home does to keep her engaged and active with others

Staff great. Management veery caring. My sister has settled so much. Thank you Marino Court you are a godsent.

I can't thank you enough for looking after dad, I lost my partner his son, and knew that I did not need to worry because your care and commitment to dad is brilliant.

Visiting my aunt in her later years was never the most pleasant experience however the staff at Merino made the experience much easier and upbeat. No question was to silly, no request was to much of a hassle and the staff spent time ensuring my family where kept up to date with my aunt's care. In circumstances like this there are always staff who go above and beyond, however the support my aunt received while in the care home was very must a team effort. There are high expectations of the staff from the leadership team to ensure patients like my aunt received the most effective and empathetic care. I'd have no concerns about recommending Merino court to to others.

Merino Court is a warm, welcoming, friendly environment. The rooms and communal areas are clean and bright. There are 2 communal sitting areas, 1 smaller and quieter. The staff are excellent. I find them friendly, helpful, and knowledgeable, and I am kept up to date with mums care. Mum has benefitted from her time here, she is more mobile, her diet has improved and she has company. Mum also enjoys some of the activities in Merino, singers, bingo, beautician, hairdresser, movie days and even armchair exercises. I am extremely happy with mum's care.

Thank you to all - your love and care are very much appreciated.

My mother was at Merino Court for 8 months. The home is a safe, caring environment. Staff were kind, friendly and approachable. Communication with me was excellent and my mother was relieved and happy to be somewhere with 24-hour care. I will always be grateful for all they did and would recommend the home to anyone.

Overall care experience is really good. Lots of activities for residents. Very comfortable and safe environment. Any concerns are dealt with in a timely manner.

We are always made to feel welcome at Merino Court and are very happy with care provided.

Both my mum and dad were residents in Merino however mum passed away in March. Dad is still in the home. The staff and management are so good. Dad feels right at home, so does the family.

Home is very good, staff excellent. Well looked after. Management brilliant. Facilities good. Looking after my wife great.

Mum also enjoys the activities and food.

My sister was in Merino Court as she had terminal cancer. The last dyas of her life were made so peaceful by all. Thank you Merino Court.

My mum passe away on the 14th March 25, staff, management etc were fantastic they made us all at home. Looked after mum so well. Fantastic home.

Care is very very good and all staff cant do enough to make the residents and visitors feel comfortable and listened to.

Overall this residential facility ticks all the boxes. Residents are treated extremely well, as a visitor I have been treated well. Staff are very friendly and helpful all willing to answer any quires.

Staff and care have been excellent since my sister came into Marino Court Care Home. She feels secure in this home is content with care she is receiving. I have noticed a vast improvement in her since coming here after being in hospital.

Merino Court is excellent. The staff are wonderful and so friendly. Nurses, carers, domestic, management, it doesn't matter who you speak to, nothing is ever any trouble. My brother settled in very quickly and that was due to the care, attention and compassion he was shown from day one and was such a relief for the family. I would recommend this lovely home to anyone.

Although I'm very satisfied with the general care my mother has received over the past few years, it seems recently (the last 6 months or so) that she's often wearing clothes which don't fit her and are not actually hers! Also, new clothes brought in are never seen either on her or in her room, I've been told to put her name on items which I've done several times but it makes no difference. Unhappy to see my mother looking uncared for.