HC-One in Staffordshire | 7 Care Homes

Review of
Coopers Croft
from David P (Husband of Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

Brilliant, all round. Valerie has asked if she can come back.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers CroftDear David,
Wed like to take a moment to thank you for leaving such a lovely review of our home. Your kind words mean so much to our colleagues, who work tirelessly throughout the year to provide the kindest possible care to our residents.

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Review of
Coopers Croft
from G R (Friend of Resident) published on 5 February 2026 Submitted via Postal Card • Report

Overall Experience

We can't believe the difference in Lesley since she has been in Coopers Croft.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers CroftWe would like to express our gratitude for your positive review & kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review of
Himley Mill Care Home
from B H (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

Mom is looked after with kindness and care. During Christmas, and the hardship of carers getting into work during the snow. Mom didn't lack any personal care or support. The food as always is lovely (I've tried it). The activities going on in the unit are entertaining and geared towards the nursing

needs of the residents. Mom takes part when able. My thanks to all the care team. x

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Review of
Chaseview Care Home
from Christine H (Sister of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Since my sister has been a resident at Chaseview, I have been treated with the most respect at all times, no matter what time of day I have visited, the staff and management have always had time to answer any queries or questions I may have. My sister is treated always with patience and understanding

and utmost care, it's a joy to visit her. I know she is in safe hands, which gives me peace of mind, so I would like to give a big thank you to all staff and management at Chaseview.

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Review of
Chaseview Care Home
from Paul R (Brother of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Very simply, I believe every member of staff deserve a medal for the wonderful job they do. I have been visiting my brother for 3 years. First class home.

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Review of
Chaseview Care Home
from Ann H (Friend of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

My dear friend of 50 years was admitted to Chaseview Care Home, towards the end of last year, for palliative care. Her room was cheerful and bright and spotlessly clean. The food was always very appetising and 'homely' - all the staff I encountered were consistently kind, friendly, caring, helpful,

cheerful, sympathetic and empathetic. They were amazing. Nothing was too much trouble and they all, from carers to nurses, went that extra mile to help. They made my friend feel very loved and cared for, with genuine kindness and affection. I am so thankful and grateful to all the staff. I can't recommend it enough!! Thank you.

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Review of
Littleton Lodge
from D P (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

Serious concerns regarding the care my mother received while she was a resident at Littleton Lodge Nursing Home. My mother sustained a fall in the bathroom while in the care of a carer. Following this fall, inappropriate care was provided. She suffered a broken hip and a broken shoulder. Although an

ambulance was called, my mother was dressed by two carers and moved to the dining room before she received any professional medical examination or appropriate first aid. This was completely unacceptable and contrary to recognised procedures and guidelines relating to falls and injury management. A formal complaint was made over a month ago and, while it has been acknowledged, I am still awaiting any examination or outcome, which is extremely concerning. This experience has left me deeply concerned about resident safety, and I would not choose or recommend this nursing home for the care of any loved one.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Littleton LodgeThank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear about your experience and the distress caused to you and your family. Please accept our sincere apologies for the concerns surrounding your mothers care. We are currently undertaking a full review, of the circumstances surrounding the fall and subsequent care provided. We regret any delay in providing an outcome and understand how upsetting this must be. If you wish to discuss anything further, please do not hesitate to contact the home directly.

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Review of
Chaseview Care Home
from Sarah P (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad loves it at Chaseview. He enjoys the activities, especially the animals and Salvation Army choir. The staff take excellent care of him and keep me informed at all times. They have gone out of their way to make Christmas extra special and love to have a chat with him. He feels loved and safe.

A big thank you to management and staff including cleaning team and kitchen staff that keep him well fed.

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Review of
Branston Court Care Home
from S B (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Mum and the family have been made to feel very welcome by friendly staff. Mum is particularly enjoying her meals from a varied menu, all cooked very well. The home has a cosy atmosphere which has helped her settle. Our family feel reassured that Mum is being well cared for.

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Review of
Coopers Croft
from G A (Friend of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Coopers Croft is most welcoming to both residents and visitors. The staff from management, carers, hospitality and laundry and cleaners have all been very supportive and pleasant to deal with and great with the residents. The premises are superb as are the rooms and we especially like the garden rooms

which offer privacy and on occasion visitors have dined with residents upon providing 24hr notice. The food is extremely good and varied. We have had no reservations in choosing Coopers Croft for our elderly friend above all the other local care homes we inspected over the last few months.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers CroftWe'd like to extend our appreciation to you for taking the time to leave us such a wonderful review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Coopers Croft
from Mark H (Son of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

My fathers stay was made pleasant by the kinness and comitment to his well being by wonderful staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers CroftThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your father received at Coopers Croft care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments.

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Review of
Littleton Lodge
from Alan L (Son of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

Dad moved into Littleton Lodge in late October 2025. This has been a big transition for dad (and for our family) but this has been significantly eased by the attentiveness, care and consideration on the care team. All care and support staff take an interest in dad, in both formal and informal interactions.

The care and service delivery which we have directly observed has provided us with confidence that dad is well cared for and in the right place. The home is very well maintained and there are many facilities in the home for residents and families to use and we all feel most welcome to have a coffee with dad or book a lunch with him. Our family also enjoyed an afternoon tea, where we were allowed to book the upstairs tea room and order catering for a very modest cost. Dad loved having so many of his family around him. From the moment we are greeted by the Front of House Manager, the Home Manager or one of the care and support team, there is a positive vibe that permeates the home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Littleton LodgeDear Alan,
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your father receives at Littleton Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Branston Court Care Home
from Simon M (Partner of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

The whole team here are doing an outstanding job.
Nobody wants to be in a care home but the staff do everything they can to make this a happy place for the residents and to support their relatives. Can't fault them

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Review of
Chaseview Care Home
from Jillian D (Wife of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

If there was an award to be given it should go to Chaseview Burntwood for the care that was given to my husband from July 2023 to Sept 7th 2025 when my husband passed away in there and I cannot thank them enough for the care, kindness, love, dignity that they gave my husband while he was with them from

the management down to the cleaners. All of them where so kind to myself and family. I shall always be thankful to them all and remember them all. Thank you all again.

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Review of
Himley Mill Care Home
from Rebecca W (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

My father has been a resident at Himley Hill for 2.5 years in Willow the dementia unit. In which time, he has settled in so well when he's out he asks to go home.
I can't thank the management (Amy) enough, and staff they are amazing. On 15th October I got married and two members of staff escorted my

dad, Lowie, and Alex, which meant the world to me and Chris. Thank you.

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Review of
Sedgley Court
from Eileen W (Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Cannot praise this establishment enough. Staff are friendly and excellent at caring for me. Place is spotless and food is excellent with a varied menu. Overall a super place to be.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sedgley CourtDear Eileen,
We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Sedgley Court
from David F (Son of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of this truly fantastic care home,
the dedication of all of the staff is truly amazing to see, nothing is too much trouble for them as they go about there daily duties,

Well done to you all xx

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sedgley CourtDear David, We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Chaseview Care Home
from Sharron O (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

When I first came to visit Chaseview, I knew it was the right place for Mum. Since she has been here, she treats it like home & the staff arw all like family. Lately mum has been moved off residential onto nursing due to her health deteriorating rapidly. All the staff here are very welcoming, friendly

& empathetic, nothing is too much trouble & they all go over and above with the care & support for mum and myself. They are like a 2nd family.

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Review of
Sedgley Court
from Alexandra H (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

When entering all the staff were very welcoming and friendly. Great atmosphere good selection of food and drinks. Lovely to see entertainment and everyone participating.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sedgley CourtDear Alexandra We would like to express our gratitude for your positive review. Your positive review and kinds words means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review of
Brindley Court Care Home
from Robert E (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

When we arrive you allways get a friendly greeting. All the staff are pleasant towards us. My dad has been in the home for about 18 months and is very happy there. We are also very happy with his care. The bedroom is always clean & tidy, so we have no complaints.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Staffordshire (7)

HC-One Reviews in Staffordshire (558)

Coopers Croft

Coopers Croft

Himley Mill Care Home

Chaseview Care Home

Chaseview Care Home

Chaseview Care Home

Littleton Lodge

Chaseview Care Home

Branston Court Care Home

Coopers Croft

Coopers Croft

Littleton Lodge

Branston Court Care Home

Chaseview Care Home

Himley Mill Care Home

Sedgley Court

Sedgley Court

Chaseview Care Home

Sedgley Court

Brindley Court Care Home

Awards / Recognitions (6)

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