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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Wiltshire for HC-One are showing below.

View the details of all 282 locations (with 24997 reviews) owned by HC-One

HC-One Locations in Wiltshire (2)

 
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2 Care Homes owned by HC-One in Wiltshire
Market Lavington Care Home

39 High Street, Market Lavington, Devizes SN10 4AG 

9.7 104 reviews
"My aunt is in the late stages of Alzheimer's and is being looked after so well in the home. The staff are lovely; so supportive and caring.…"   Read all 104 reviews
Location Type Care Home

Market Lavington care home, located in Devizes, in the Wiltshire countryside offers high quality and personalised residential, nursing and dementia care to older people. Formerly a vicarage, Market Lavington has a range of warm and comfortable living… Read more about Market Lavington Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Palliative Care
  • 87 Rooms
Avon Court Care Home

St Francis Avenue, Rowden Hill, Chippenham SN15 2SE 

9.5 106 reviews
"I was delighted on my father's birthday. The staff put on as short notice an impromptu celebration with cake, which made his day. Very many…"   Read all 106 reviews
Location Type Care Home

Ideally nestled close to the market town of Chippenham, Avon Court care home offers personalised residential, nursing and nursing dementia care. The friendly care home prides itself on the fantastic wellbeing and activities programme, which features… Read more about Avon Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia / Alzheimer's
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms from £1,050 / week

HC-One Reviews in Wiltshire (210)

9.6
HC-One has a Group Review Score of 9.6 (9.615) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Market Lavington Care Home

from I S (Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here since 29 May 2024. With my family, I chose this care home.
we liked the pleasant atmophere - we have not been disappointed. Everyone one is so welcoming a smiley-without exception. the staff work extremely hard. The home is seriously understaffed. My complaint- and I am not alone
- is the problem visitors have in actually getting into the building. The entry system has been broken for months -promises regarding repair do not happen.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Market Lavington Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your kind words about feeling welcome and enjoying the home's atmosphere. We would be happy to meet with you to explain staffing levels and team deployment and how we might be able to do this differently. We have escalated the doorbell repairs and expect them to be concluded imminently. In the meantime, a temporary doorbell has been installed to alert the team when visitors arrive.


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Review of

Market Lavington Care Home

from S P (Niece of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is in the late stages of Alzheimer's and is being looked after so well in the home. The staff are lovely; so supportive and caring. My aunt is always clean and comfortable. Im very impressed by the level of care she is receiving. Thank you to the whole team.

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Review of

Avon Court Care Home

from M P (Niece of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy that my aunt has been taken out on two trips recently. They have really cheered her up. I just want to thank the lovely lady who organises the entertainment. Keep up the good work!

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Review of

Avon Court Care Home

from J G (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted on my father's birthday. The staff put on as short notice an impromptu celebration with cake, which made his day. Very many thanks.

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Review of

Market Lavington Care Home

from H H (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum decided that she needed 24 hour care + so we decided on Market Lavington Care Home. It has a cosy, homely, friendly feel. All the staff were welcoming. It took 4 weeks for Mum to settle because of confusion & out of Character behaviour. All the Staff have shown kindness + caring to mum + to her
family. Residents are encouraged to go to the dining room. Also to the lounge for the social + join in the variety of activities.

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Review of

Market Lavington Care Home

from J W (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is receiving exceptional care at Market Lavington. The staff are always extremely attentive, very kind. and friendly. Nothing is too much trouble. We are reassured that Dad's needs are being met at all times and that he is in a safe environment. As a family, we are always welcomed into the home
and feel relaxed and able to visit Dad whenever we like.

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Review of

Avon Court Care Home

from B R (Brother of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very good, they are so polite and they are so kind and helpful. Nothing is too much trouble.
My brother has been at the care home for about 10 months and is very settled.
A big thank you to them.
Could do with a bigger car park.

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Review of

Avon Court Care Home

from Mark R (Grandson of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan turned 100 years old and the care home and the staff went above and beyond to help us set up the room for us to celebrate. I am beyond grateful for everyone who helped.

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Review of

Avon Court Care Home

from A J (Sister of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my brother's care, he was treated with dignity and respect by friendly cheerful staff as were we. We were kept up to date with his progress and treatment at all times. Myself and my family cannot thank all staff concerned enough for making his last days bearable.

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Review of

Avon Court Care Home

from U C (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative has settled well here. Conservatory seems underused, spends a lot of time on her own in her room, says she is lonely. Sometimes small of urine in the corridor. Generally has a good friendly atmosphere. The staff are always cheerful, but could do with larger name badges - easier to read!
We are generally pleased with her care.

Reply from Clare Sheehan, Careline Advisor at Avon Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our cheerful staff team and friendly home atmosphere and that you are pleased with the care provision at Avon Court. We are working closely with colleagues to ensure communal spaces are well utilised with an activity programme tailored to each individual. Our dedicated housekeeping team work hard to ensure any transient odours are swiftly managed, so the home continues to present a fresh and clean environment.


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Review of

Avon Court Care Home

from Darren W (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first year of witnessing the Christmas atmosphere and festivities in the home. The whole month of December has been a wonderful experience for both residents and family. Always lots going on, plenty of activities. The care my mother has received over the last few months has been nothing short
of exceptional. Mum loves it here. Thank you.

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Review of

Avon Court Care Home

from Julia D (Great-Niece of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Court Care Home has been wonderful in caring for my great aunt. The effort they put into her 100th birthday was lovely and really appreciated.

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Review of

Avon Court Care Home

from Teresa H (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to my mum since she moved in over the summer. The care staff are exceptional, very kind, chatty and fun with my mum, which is very important to Mum as she is very sociable and has always had lots of friends in her life. The meals are really varied and it was nice to join Mum
in the dining room. Not a criticism but I found the meals being presented for choice a bit confusing for the residents, most of them thought it was dinner time. Mum would always be interested in as much entertainment and activities as she can get, loves karaoke.

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Review of

Avon Court Care Home

from Brenda P (Respite Resident) assisted by family/friend published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very kind, supportive, respectful and helpful. I was so pleased to be transferred to Avon Court Care Home from hospital. Visiting hours allowed friends and family to visit and support me.

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Review of

Avon Court Care Home

from P P (Granddaughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to see my gran settle in so well. The staff all seem very caring and attentive and went the extra mile to help us celebrate Gran's 100th birthday in style. It's very reassuring to see my gran respond so positively to the staff and I am so grateful for the care displayed.

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Review of

Market Lavington Care Home

from Ruth E (Daughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Dad and the family were dreading the inevitable move to a care home but the staff have all been so very kind and supportive. Interactions are gentle and honest and our wishes, and Dad's routines, are listened to, respected and implemented as far as possible.
Dad is safe and well looked after
and that is a huge relief for us all as he is so very precious.

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Review of

Market Lavington Care Home

from D S (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting our relative for roughly eighteen months at various times and days of the week, we have always noticed how clean and cared for the residents are. The staff are unfailingly efficiently helpful and friendly. Our relative absolutely loves the meals provided and looks on most of the staff
are her friends.

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Review of

Market Lavington Care Home

from B H (Daughter-in-law of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now 4 months since our loved one had to be discharged to a care home from hospital and thank goodness we selected Market Lavington after visiting others.
After the initial hospital crisis, you find us in a great place. Our loved one is settled and contented. After a brilliant induction by the
manager, we were encouraged to choose a room that fitted her needs for quiet whilst being close to public rooms and dining area (the food is great!). She is well cared for and encouraged to participate in the daily activities provided by the entertainment team (they are great as well). We have monthly care plan meetings with the unit manager to ensure best possible provision, coupled with residents' meetings.
After I met the manager at the start, I said to her that she had better deliver on what she said they would; and gosh, they have certainly done that and surpassed our expectations. Our loved one is happy and safe and we are just so grateful. What more can one ask!

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Review of

Avon Court Care Home

from E R (Sister-in-law of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home.

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Review of

Market Lavington Care Home

from G H (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care home staff are amazing. They show respect, and dignity to all residents. My mum lived here for 4 months, my only wish is that we had found the home sooner. The staff are great at communicating with relatives. The food is always freshly prepared and many choices given. I would definitely
recommend this home for your loved one, you can feel reassured they are being well cared for.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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