HC-One in South Yorkshire | 4 Care Homes

Review of
Swallownest Care Home
from Karen G (Daughter of Resident) published on 1 August 2025

Submitted via Postal Card • Report

Overall Experience

Was so pleased when Mum went into Swallownest Care Home. The staff, atmosphere and room and facilities are great. The only negative is waiting for mum to be assessed for a chair so can join in the activities in the lounge and be around people. I know this is not the home's fault but OT comin out to

her, she's now been stuck in bed 4 weeks and her physical and mental health has gone down hill. The period of time needs addressing but I have no fault with the home itself.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Swallownest Care Home

Dear Karen, Thank you for the positive feedback about Swallownest care home. I appreciate your concerns around the chair; however a chair has now been ordered, but we have no control on how long it takes for a chair to be delivered. I hope you are happy with the temporary measure we have put in place to ensure your mum can come out into the communal areas to spend time with other residents.

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Review of
Swallownest Care Home
from Sue H (Regular Volunteer) published on 28 July 2025

Submitted via Website • Report

Overall Experience

I am a regular volunteer at the home and although I have connections to the home through both my father in law and my mum being resident here. Although my father in law was only in the home for a few weeks, some time ago, I got the feeling that the home was somewhere special and so when it was time

for me to consider somewhere for my mum, I had no doubt where I wanted her to go. Since mum passed away a few years go I have continued to go to the home to volunteer and still see the difference that the dedicated staff make to the lives of the residents. I hope that my small part in making the home seem like "home" to the residents helps. I love to help the residents if we are crafting, or singing if there is a concert or sometimes just sitting down having a chat with them one to one. The management team at the home also do a great job as do the kitchen, laundry and cleaning staff. Great place.

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Review of
Swallownest Care Home
from Marie B (Wife of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

This home's attentive manner is outstanding. Each & every one of the management/staff go out of their way to treat you as one of their own. My husband said that everyone was so kind & lovely, that they went out of their way to make you feel welcome. Nothing's too much trouble. The food is so good &

plentiful. I don't think he wanted to come home from the respite! Thanks again to all.

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Review of
Silverwood (Rotherham)
from Anya L (Granddaughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

If I could have rated this care home 0 stars then I would have. My nan was a resident here for less than 2 weeks for respite. My nan was able to abscond from the care home at 5:30am through a fire door, and staff said they presumed this was another resident. Staff, maintenance, and the home manager

were all aware of the fences around the back being less than secure but still had not fixed these, allowing my nanan to exit through the fence, resulting in her being covered in bruises. The home said they noticed her missing at 5:30 but did not ring the police to report her missing until 06:41, and also failed contact myself or any of my nanans family who could've gone out to help look for her, and did not do so until 7. She was also given a key to her bedroom which somehow found her opening the cleaning cupboard. Very quick to send an invoice for " care " she received but not ring the police. Would not recommend. If it is any consolation some of the staff were amazing.

Reply from HC-One Limited, Administrator at Silverwood (Rotherham)

Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. We have recently formally responded to concerns raised about this incident and offer our apology for the upset caused. Please be assured the health, safety and wellbeing of all those in our care is of upmost importance to us and we have reinforced with the staff team about ensuring communication with families is to the expected standard.

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Review of
Ascot Lodge Care Home
from S H (Son of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with Ascot Lodge, all the staff and the lady on reception very helpful, seems a happy place.

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Review of
Holmwood Care Home
from Diane W (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Nice home and lovely staff.

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Review of
Ascot Lodge Care Home
from Graham N (Son-in-law of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Ascot Lodge should be proud of themselves. This place is so welcoming and professional, the pictures about friendliness are wonderful. Your staff really do care and are well trained. Every person I have spoken to outside the home staff ie relatives sing your praises. Keep up your excellent work.

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Review of
Swallownest Care Home
from Carol B (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My Dad moved in following a hospital stay. To say he wasn't keen was an understatement - he was a fiercely independent 94 year old and didn't give this up willingly. However, he soon settled in and joined in with whatever was going on. My Mum also moved in and I was happy with the care they received.

When my Dad died, a staff member spent her day off accompanying my Mum to his funeral - such a lovely thing to do. When my Mum died, she was treated with so much dignity and I was given time to grieve and be with her, an experience I didn't have when my Dad died in the hospital.
There are some lovely people working here whom I have the utmost respect for. They do a great job, sometimes in difficult circumstances, with the residents and their families. They should never underestimate the impact they have.

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Review of
Swallownest Care Home
from K G (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found all the staff that I have had contact with friendly and helpful. My mum has been a resident for 5 months. She likes the activities that are arranged for her and other residents. I have participated with them on St Patrick's Day. I felt reassured that she is in a safe place that looks after

her very well.

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Review of
Swallownest Care Home
from Nathan S (Grandson of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Both my grandad and grandma have been cared for in this home and it's highly recommended. When they come to this time in their life, it puts your mind at ease knowing they're being cared for in a good facility with caring staff.

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Review of
Holmwood Care Home
from E B (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum's been in Holmwood for 10 months, and has settled in really well. Staff are really friendly to mum and to the family, and mums more confident in asking for help. She has made some good friends whilst she's been here. Staff members are really approachable and helpful to son and daughter.

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Review of
Swallownest Care Home
from D M (Granddaughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Extremely friendly staff, they always greet you with a smile and ask how you are! They work really hard especially caring for the residents, they cannot alway be there in an instant but they always come as quickly as possible, it's such a kind caring friendly environment and my nan has settled in really

well and seems to love the staff, the carers always give an update on her when we arrive which is nice.
The food always looks nicely presented and arrives hot, my nan can be a fussy eater so doesn't eat most of what she's given but she says it's nice when she's eating it. Theres always plenty of fluids available for her and her water jug is never empty.
The rooms are spotlessly clean and homely.
There's been some days when we've visited where there's been some sort of event going off but my nan hasn't felt up to attend any at the moment but the staff always try to encourage her to take part.
Overall my nan is happy and content which makes us happy.

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Review of
Swallownest Care Home
from S P (Daughter-in-law of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Although my mother-in-law was at Swallownest for a very short time leading up to her death. She received excellent care and support throughout. Staff were kind, professional and considerate of all our needs. They created a welcoming atmosphere, with daily activities which residents and their loved ones

could access and enjoy. I would heartily recommend Swallownest to anyone seeking a care home for themselves or a relative.

Reply from HC-One Limited, Administrator at Swallownest Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother-in-law received at Swallownest care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review of
Holmwood Care Home
from Gaynor T (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

My family and I love mum being in Holmwood. The staff care like they are looking after their own family. Mum is always clean and well fed. Staff go over and above. Always listen to the needs of the family as well as the cared for/residents.

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Review of
Holmwood Care Home
from Margaret D (Wife of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the wonderful wonderful caring staff at Holmwood. They have all made my husband extremely welcome and I thank them all from the bottom of my heart.

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Review of
Holmwood Care Home
from E H (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely home, really happy that our dad is here. Friendly staff, really pleasant atmosphere, comfortable even for me to visit. Clean. Staff are very professional and caring, never too much trouble, oblige in everything you need or want.

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Review of
Holmwood Care Home
from Janice M (Sister-in-law of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely caring staff at Holmwood. Very friendly. A lovely home.

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Review of
Swallownest Care Home
from S L (Granddaughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Excellent place, caring lovely staff who go above and beyond for the care of the residents. Wouldn't want my grandma to be anywhere else as I always feel she is safe and looked after here. Thank you everyone.

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Review of
Swallownest Care Home
from J B (Granddaughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Staff are really lovely and friendly, I feel my nan is really well looked after, safe and entertained, they go above and beyond to make sure she's settled and well, her room is always clean and tidy and shes really happy to be there, she loves it, which for me is the most important, couldn't recommend

enough, brilliant

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Review of
Silverwood (Rotherham)
from S T (Niece of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My uncle is in respite at the moment doesn't look
Like he will be coming home he is 92 with issues and I carnt praise this home enough the staff and food and care is second to none the manager is fabulous best care home I've ever been in excellent from day one the food is out standing well done to

all the staff thanks.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in South Yorkshire (4)

HC-One Reviews in South Yorkshire (397)

Swallownest Care Home

Swallownest Care Home

Swallownest Care Home

Silverwood (Rotherham)

Ascot Lodge Care Home

Holmwood Care Home

Ascot Lodge Care Home

Swallownest Care Home

Swallownest Care Home

Swallownest Care Home

Holmwood Care Home

Swallownest Care Home

Swallownest Care Home

Holmwood Care Home

Holmwood Care Home

Holmwood Care Home

Holmwood Care Home

Swallownest Care Home

Swallownest Care Home

Silverwood (Rotherham)

Awards / Recognitions (6)

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