HC-One in Essex | 4 Care Homes

Review of
Godden Lodge Care Home
from Sandra B (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report

Overall Experience

my mum has been a resident for almost 4 years, to start it was horrendous watching her scream and shout etc but the staff were so understand, caring and patient not only with my mum but also supporting myself and have continued to do so, everytime i visit regardless what time of day, the house is always

spotless and even the cleaning staff know the residents names and ive seen how they interact with them which is lovely, all the staff are happy, they keep me informed and upto date with any issues, if ive had a particular bad visit i get a call later letting me know she has settled and js ok, and i cant put into words how comforting that is, when i leave i always thank the staff, anyway i cant thank you all enough for what you do.

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Review of
Oaklands Care Home
from Roy D (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

I look forward to seeing the wife in a nice care home with helpful staff and management. It's a pleasure to come 6 days a week.

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Review of
Larchwood Care Home
from Robin H (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother and father became residents in 2018. My father passed away 5yr ago in 2020 after a battle with dementia. My mother has recently passed away 1.1.26. I cannot thank the staff of Larchwood highly enough. They have been 1st class in all the aspects of care and understanding. Please pass on the

family's thanks for all they have done for them both from all of the Hirst family. They were both in the end suffering dementia. A very cruel condition!

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Review of
Admirals Reach Care Home
from Carla B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Our experience is no more than exceptional! There isn't one area of the home that we can fault! From the kitchen staff, the laundry team and then every single member in Benbow, they all blow us away with their professionalism, care and empathy. We thank you from the bottom of our hearts.

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Review of
Admirals Reach Care Home
from Sue R (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

Always friendly and helpful. Dad is well looked after, staff are observant of medical needs. Food is always excellent.

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Review of
Admirals Reach Care Home
from Michelle J (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care and support given to my mum, Jenny, and family.
Staff go above and beyond and are all so friendly, helpful and polite.
As a family, we are all well supported and communication with staff is brilliant. They keep us updated with her health.

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Review of
Admirals Reach Care Home
from Anne T (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

I can highly recommend Admirals Reach. The services provided here are excellent. The staffs level of care for all residents outstanding. . They're so welcoming and the great news is they welcome dogs which makes such a difference to mum and others. I wouldn't hesitate in recommending this home.,

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Review of
Admirals Reach Care Home
from M L (Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

We have had a lovely month, lots of games, activities, and it really feels like Christmas. All staff are really making an effort to make it feel like a really good Christmas, which means a lot to those of us who don't have visitors.

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Review of
Admirals Reach Care Home
from Susan S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

This is such an amazing care home which I would recommend without hesitation .
The staff provide an exemplary service . They are fun, friendly , supportive and very professional.
They give advice to family and residents .
The home is clean and the food is really good .
Parking is never a problem

I give it 5*

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Review of
Oaklands Care Home
from K W (Friend of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

We had our mum/friend have a three weeks respite care. She was looked after wonderfully by all staff there. They helped her use her walker, which she woudn't use at home. You can have lunch with them there, which I enjoyed on 2 occasions. It was lovely that the staff helped and were there to say goodbye

and waved her off.

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Review of
Oaklands Care Home
from Julie B (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Our Mum had been a resident here for three and a half years. Unfortunately she passed way last weekend in the home. The team of carers on duty at the weekend were amazing, they showed care, compassion and authentic empathy. We couldn't have asked for more from them, it was very emotional & the care

& dignity they showed was greatly appreciated.
Following this the only contact we have received has been a call from the home admin Sue who was lovely and expressed her condolences.
What has really upset us is the lack of contact from the Care Home Management, no call, no acknowledgment even when my sister visited this week, she couldn't even get up from her desk, we have found this rude and like our Mum never existed in her eyes. We had a lovely relationship with the assistant manager who has vanished from the home?
We asked for our Mums clothes to be donated to charity or given to other residents, but these were apparently thrown away despite many of them being new.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Oaklands Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. The whole Oaklands team extends their condolences on the passing of your mother. We are deeply sorry for your loss and understand this is a difficult time for you and your family. We appreciate your kind comments about the care, compassion and dignity shown by our care team; this has been shared with the staff involved; we know it means a great deal to them. We are sorry you are disappointed with the communication following the loss of your mother. The home manager did try to contact you by telephone which went straight to voicemail; she regrets she was unable to speak with you at the time and how this has added to your distress. The home manager was not aware of your sister’s visit to the home and therefore the opportunity to speak with her was missed, and we apologise for the unintended upset caused. In line with our policy, we are not permitted to keep residents’ personal clothing in the home. This should have been explained at the time, and we regret this caused further distress. We value the relationship shared with your mother and family and are saddened this experience has caused upset. We will use your feedback to reflect on how we communicate with families at such sensitive times. Once again, please accept our heartfelt condolences.

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Review of
Admirals Reach Care Home
from D E (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

I have found my mother to be happy here with the caring staff. The home parking can be a problem in the morning, but that is my only comment on the negative side.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Admirals Reach Care HomeThank you so much for sharing your feedback. Were delighted to hear that your mother is happy and feels well cared for by our teamthat means the world to us. We truly value your honesty about the parking situation, and well continue to look for ways to make this easier for families. Your comments help us improve, and were grateful for your support.

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Review of
Admirals Reach Care Home
from L M (Granddaughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

Everyone who works here are so kind and always say hello or how are you with a smile on their face. The place is always kept tidy and clean. I hear the activities here are very good from my nan, which she loves so so then she can get out of her room for a bit of fresh air.

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Review of
Admirals Reach Care Home
from Joanne A (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

I am more than happy with Dad's care, the staff are very helpful. Food is lovely and Dad always has a smile on his face.

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Review of
Admirals Reach Care Home
from Dean C (Son of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

I cannot justify in words the kindness of staff, the high level of care given and the positivity about the place. They have taken extremely good care of my mother since she has been there. This is evident by her morale, her positivity and telling me how great the staff are. I am very lucky she got placed

in Admirals Reach Care Home. 100% thoroughly recommend.

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Review of
Admirals Reach Care Home
from Sue A (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for, I am really pleased. The staff are lovely and always happy.
Communication is very good.

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Review of
Admirals Reach Care Home
from Emma S (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are friendly and welcoming. Communication is good. Building is clean and tidy.

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Review of
Admirals Reach Care Home
from Martin R (Wife of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been in Admirals Reach for over a year now, during which time she has received very professional care and is always treated with respect and kindness. The staff are so kind and caring and my wife is always well dressed and clean. Seeing the way staff deal with other residents reassures me

that my loved one is being well cared for.
I have to thank all the staff for the attention they give to all residents, and of course for the benefit I get from the coffee and chats when things get me down.

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Review of
Admirals Reach Care Home
from Paul H (Son of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My father Philip was admitted in July of this year with terminal cancer. He sadly deteriorated rapidly and passed away in November. Throughout his stay care and nursing staff were highly responsive to his changing needs. Utmost care was taken to reduce pain and with the support of the hospice his

medication was monitored and adjusted.
All staff at the home were kind, thoughtful, with my father's welfare at their absolute priority. His room was kept very clean. His clothes were well laundered and he appreciated the choice of lunch, especially as choices were shown to him prior to serving.
Sadly two of his paintings were not put on his room wall and subsequently disappeared.
I have nothing but admiration for the kindness and patience shown by all staff he came into contact with.
On my father's behalf a big thank you to you all.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Admirals Reach Care HomeThank you so much for leaving such a lovely review of our home. Your kind words mean the world to our colleagues, who work tirelessly throughout the year to provide the kindest possible care to our residents. It was truly a privilege and an honour to care for your father, and we hope that knowing he was well cared for brings you some comfort during this difficult time.
Regarding the painting, please feel free to contact the home directly to discuss this further. If theres anything else we can do to support you and your family, please dont hesitate to let us know.

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Review of
Admirals Reach Care Home
from I G (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother now needs constant care which is expertly and willingly provided by the staff at Jellico House. My mother is extremely well looked after and always looks well and happy. The standard of care is excellent.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Essex (4)

HC-One Reviews in Essex (708)

Godden Lodge Care Home

Oaklands Care Home

Larchwood Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Oaklands Care Home

Oaklands Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Admirals Reach Care Home

Awards / Recognitions (6)

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