Care Homes Owned by Minster Care Group

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Minster Care Group
Minster Care Group have an impressive care home sector presence in the Midlands and the North of England, with homes also in Wales and Cornwall, experienced in the challenges of care accommodations large and small and carried out in a manner that suit the wishes and lifestyles of service users.

All clients benefit from personalised services and a care home provider that understands the need to maintain a qualified team of professionals, as well as maintaining strong community links and keeping up with the ever-changing face of the care sector.

Minster Care Group Locations (56)

 
56 Care Homes owned by Minster Care Group
Falcon House

8 Middle Street, Beeston, Nottingham NG9 1FX 

9.5 26 reviews
"My dad has been at Falcon House for nearly 2 years now. He is quite settled there and appears to be happy in spite of his advancing…"   Read all 26 reviews
Location Type Care Home

Falcon House offers tailored care plans, set up to support the independence of residents at the same time as making sure they have the daily care they need. The provider supports an active lifestyle within the care environment, being committed to… Read more about Falcon House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 46 Rooms from £1,082 / week
Wealstone

Wealstone Lane, Upton, Chester CH2 1HB 

9.5 32 reviews
"It means the world to us that my mother-in-law is treated so well and with such kindness. its also good to know we can talk to the staff at…"   Read all 32 reviews
Location Type Care Home

Wealstone is situated in the Upton area of Chester and is a single storey home, laid out around an attractive courtyard area. It features a specialist 11-bed household, providing advanced support for older people with dementia. A friendly and experienced… Read more about Wealstone

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • 42 Rooms from £1,200 / week
Rydal Care Home

Rydal Road, Darlington DL1 4BH 

9.5 37 reviews
"A Truly Wonderful Home - Thank You, Rydal Care Home! My mum recently moved into Rydal Care Home, and I can honestly say that the care,…"   Read all 37 reviews
Location Type Care Home

Rydal Care home, situated in Darlington, offers residential care as well as nursing care, respite care, palliative care and specialist care for those living with dementia. The home has a caring team of nurses and care workers willing to give residents… Read more about Rydal Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms from £950 / week
Grays Court

Church Street, Grays RM17 6EG 

9.5 34 reviews
"Grays Court has always provided a holistic approach to the care of my mum. They also provide the support and understanding to my father who…"   Read all 34 reviews
Location Type Care Home

Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock. Together with professional care, the home maintains a programme… Read more about Grays Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 87 Rooms from £1,200 / week
Sovereign House

Chelmarsh, Daimler Green, Coventry CV6 3LB 

9.5 35 reviews
"All the staff are so friendly and helpful and the love and care for my wife's Mum, is incredible. A special mention for one of the carers,…"   Read all 35 reviews
Location Type Care Home

Sovereign House is suited to a wide range of nursing and mental health related requirements, specialising in EMI nursing and fully-equipped for physical disabilities. Together with expert care, Sovereign House focuses on companionship and an enjoyable… Read more about Sovereign House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms from £1,100 / week
Abbeywell Court Nursing and Residential Home

Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL 

9.4 66 reviews
"Mum has been a resident for over a year now, on the whole, she's as happy as I've ever seen her. The staff are very helpful and seem…"   Read all 66 reviews
Location Type Care Home

Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a lovely living atmosphere that visitors will enjoy.… Read more about Abbeywell Court Nursing and Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 45 Rooms from £1,000 / week
Garswood House

Wentworth Road, Ashton-in-Makerfield, Wigan WN4 9TZ 

9.4 40 reviews
"Mum came into Garswood House, despite us not knowing if we were doing the right things. Our worries were deeply unfounded. The first 2…"   Read all 40 reviews
Location Type Care Home

Garswood House is an attractive home one mile from the town of Ashton-in-Makerfield. Its dedicated and trained staff team work hard to make residents feel welcome, and there is a good social atmosphere, with residents enjoying access to a number of comfortable… Read more about Garswood House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • 53 Rooms from £1,050 / week
Parklands

Park Lane, Poynton, Stockport SK12 1RB 

9.4 25 reviews
"Parklands is certainly the best place for my mum! She’s settled in very well over the last year, she’s made good friendships, she is very…"   Read all 25 reviews
Location Type Care Home

Parklands is a vibrant home in the heart of Poynton village. Its qualified and caring staff team are dedicated to the well-being of residents and work hard to meet their needs, while respecting the privacy of individuals and encouraging them to maintain… Read more about Parklands

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • 40 Rooms from £1,050 / week
Carnbroe Care Centre

40 Paddock Street, Coatbridge ML5 4PG 

9.4 32 reviews
"This is my wife's relative that I visit regularly. This person has been a resident in Carnbroe Care Centre for just over a year now. The…"   Read all 32 reviews
Location Type Care Home

Carnbroe Care Home is pleasantly located in the community of Coatbridge, in North Lanarkshire, where it offers a comfortable residential and nursing care service, including for people with dementia. The service tailors its care, its mealtimes and… Read more about Carnbroe Care Centre

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 74 Rooms from £1,313 / week
Crossways

Station Road, Lostock Gralam, Northwich CW9 7PN 

9.3 30 reviews
"My mum has been in Crossways since October 2024. I have been very pleased with the care provided. All the staff seem very attentive to my…"   Read all 30 reviews
Location Type Care Home

Crossways is a vibrant and well maintained home, approximately one mile from Northwich in the village of Lostock Gralam. The care team works together to support residents' wellbeing and quality of life. A sense of purpose is promoted and a wide range… Read more about Crossways

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • 39 Rooms from £1,000 / week
Elm House

76 Pillory Street, Nantwich CW5 5SS 

9.2 26 reviews
"My mother was looked after with great care and dignity for her last few weeks. All of the staff and management that we dealt with were…"   Read all 26 reviews
Location Type Care Home

Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team. Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team,… Read more about Elm House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • 40 Rooms from £1,100 / week
The Elms

Elm Drive, Crewe CW1 4EH 

9.2 28 reviews
"My mother-in-law had been a resident at The Elms for almost 2 years. We,as a family, cannot thank the staff enough for the care ,kindness…"   Read all 28 reviews
Location Type Care Home

The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving… Read more about The Elms

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • 41 Rooms from £1,000 / week
Wordsley Hall

Mill Street, Wordsley, Stourbridge DY8 5SX 

9.2 20 reviews
"My husband is treated with a great deal of respect. From all the staff & management. Difficult at times but always polite & respectful.…"   Read all 20 reviews
Location Type Care Home

Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links. A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend… Read more about Wordsley Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 44 Rooms from £1,000 / week
Ancliffe

Warrington Road, Goose Green, Wigan WN3 6QA 

9.1 21 reviews
"My dad has been in Ancliffe for 2 and half years. The staff have cared for him with dignity and respect. My dad has always felt safe and…"   Read all 21 reviews
Location Type Care Home

Ancliffe is located in close proximity to Wigan town centre, with good travel routes nearby, allowing its residents a flexible lifestyle and great deal of personal choice, whilst having access to full-time care in a skilled and thorough care setting. A… Read more about Ancliffe

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 40 Rooms from £1,152 / week
Lyndhurst

College Street, Leigh WN7 2RF 

9.1 25 reviews
"From the attention and help from the Manager, to the lovely cheerful and kind staff, I am so grateful. You all support me in taking care of…"   Read all 25 reviews
Location Type Care Home

Lyndhurst is a purpose built home, close to the centre of Leigh, with its shops and markets. Dedicated staff cater for individual needs, and activities are designed to suit different interests. The home has a welcoming, friendly and happy atmosphere… Read more about Lyndhurst

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Mental Health
  • 40 Rooms from £957 / week
The Meadows

Brybank Road, Haverhill CB9 7WD 

9.1 11 reviews
"In general my mother is happy but we have one major concern in the provision of meals. The food on offer appears to be plain in colour,…"   Read all 11 reviews
Location Type Care Home

The Meadows is a purpose-built (2008) to offer professional care within a stylish accommodation, suitable for a wide range of personal needs and lifestyles. The home is an ideal environment for adults with physical disabilities, while the staff team… Read more about The Meadows

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 55 Rooms from £1,550 / week
Three Elms

Station Road, Penketh, Warrington WA5 2UG 

9.1 29 reviews
"Dad recently needed to move into a care home was a stressful time for both himself and our family. From day one staff, management and…"   Read all 29 reviews
Location Type Care Home

Three Elms is a residential care home for sixty people, pursuing a mission based upon personal dignity, freedom of choice and independence. An activities programme and freshly cooked daily meals are pleasing additions to the service, while personal… Read more about Three Elms

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms from £900 / week
Freeland House

Wroslyn Road, Freeland, Witney OX29 8AH 

9.0 46 reviews
"Freeland House is a wonderful care home with lots of activities to keep residents entertained and busy. The staff are always welcoming and…"   Read all 46 reviews
Location Type Care Home

Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings. The team believe their residents… Read more about Freeland House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Palliative Care
  • 111 Rooms from £1,200 / week
Duncote Hall Nursing & Residential Home

Duncote, Towcester NN12 8AQ 

9.0 15 reviews
"Thank you to the outstanding staff and management team of Duncote hall and the Lakes. A very clean , secure and caring environment for…"   Read all 15 reviews
Location Type Care Home

Duncote Hall Nursing & Residential Home is a converted manor house with wonderful gardens, making for a pleasant atmosphere in which to enjoy a satisfying retirement. The home is tastefully decorated, with en-suite rooms and qualified staff who are… Read more about Duncote Hall Nursing & Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 40 Rooms from £1,000 / week
Saffron House

2a High Street, Barwell, Leicester LE9 8DQ 

8.9 21 reviews
"I cannot fault the staff in Saffron House they are all so friendly and caring . I broke my leg in October and unfortunately I was unable…"   Read all 21 reviews
Location Type Care Home

Saffron House has been purpose-built for residential care, at the same time as specialising in provision for adults diagnosed with dementia. A wide range of specialists monitor personalised care packages for up to 48 adults, all of whom enjoy en-suite… Read more about Saffron House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms from £1,000 / week
Karam Court Care Home

Mallin Street, Off Highbury Road, Smethwick B66 1QX 

8.9 11 reviews
"My sister has been a resident of Karam Care Home for over 4 years. In that time I have observed first hand the level of care and attention…"   Read all 11 reviews
Location Type Care Home

Karam Court Care Home has been purpose-built to offer a flexible environment for personal elderly care, specialising in solutions for adults diagnosed with dementia. Stylish and contemporary furnishings combine with picturesque gardens to make this… Read more about Karam Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 51 Rooms from £1,000 / week
Diamond House

Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW 

8.9 25 reviews
"The staff at Diamond House have always been welcoming and caring. Nothing is too much trouble and any issues that arise in Mum's care are…"   Read all 25 reviews
Location Type Care Home

Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life. A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff… Read more about Diamond House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 74 Rooms from £1,100 / week
Leycester House

Edenfield Road, Mobberley, Knutsford WA16 7HE 

8.8 42 reviews
"I have had a very pleasant four days here at Leycester House. The staff are all very friendly and helpful. Meals were first class and I…"   Read all 42 reviews
Location Type Care Home

Leycester House is located in the village of Mobberley, a few minutes' walk from local shops. Leycester House offers a flexible range of residential, dementia, respite and palliative care services. The home boasts a friendly, professional and skilled… Read more about Leycester House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 40 Rooms from £1,150 / week
The Lakes

Duncote, Towcester NN12 8AQ 

8.8 21 reviews
"My husband has been a resident at The Lakes since May and we find all staff very, very caring towards him and right from the start helped…"   Read all 21 reviews
Location Type Care Home

The Lakes has been built in the same grounds as Duncote Hall, and has been purpose built to provide residential care for people living with dementia. The home offers facilities to enable residents to be cared for but at the same time maintain their… Read more about The Lakes

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Mental Health
  • 47 Rooms from £1,500 / week
Greenacres

Green Lane, Standish, Wigan WN6 0TS 

8.7 21 reviews
"Covid made a real mess of me physically and mentally. I was really lucky to end up here. And it's taken me three years to recover. I am…"   Read all 21 reviews
Location Type Care Home

Greenacres is a purpose-built home, on the outskirts of Standish town centre, set within well kept lawns. It is a friendly home offering a varied social calendar and a wide range of activities. It is staffed by an attentive and progressive care team.… Read more about Greenacres

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • 40 Rooms from £1,000 / week
Whetstone Hey

Old Chester Road, Great Sutton, Ellesmere Port, Cheshire, Ellesmere Port CH66 3JX 

8.2 15 reviews
"My initial thought once my husband had to go into care was filled with trepidation. After meeting with the manager and staff, I was…"   Read all 15 reviews
Location Type Care Home

Whetstone Hey is a purpose-built home in Great Sutton, approximately two miles from Ellesmere Port town centre. Set within pleasant grounds, Whetstone is a pleasant and friendly home well served by local amenities. It has a qualified and dedicated… Read more about Whetstone Hey

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • 42 Rooms from £1,100 / week

Minster Care Group Reviews (2014)

9.5
Minster Care Group has a Group Review Score of 9.5 (9.465) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

Overall Experience

  • 16
  • 3
  • 0
  • 1
  • 0

Date Published

2014
150
360
739
1275
Review of

Astbury Lodge

from Rob R (Son of Resident) published on 19 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My Dad, stayed in Astbury Lodge .
The staff were friendly, local people who had been there a long time. They were all genuinely caring , open, professional and honest people.
There were no agency staff .
It felt like a real, warm community.
My family visited Dad daily, at all times of the day
and there were never any problems.
The food was always homemade, traditional tasty, nutritious food.
There was lots of entertainment and a lovely easily accessible garden.
The rooms were warm, bright and comfortable.
It's a difficult and stressful when you have put your parents in a care home. Dad living here made us feel like we had made the right decision.

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Review of

Wealstone

from C C (Daughter-in-law of Resident) published on 14 August 2025
Overall Experience  Overall Experience 5.0 out of 5

It means the world to us that my mother-in-law is treated so well and with such kindness. its also good to know we can talk to the staff at any time should we need to.

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Review of

Carnbroe Care Centre

from L K (Niece of Resident) published on 13 August 2025
Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better place for my uncle he's been in this amazing home since June 2024 and he would never leave this home all the staff are amazing any questions you have they can answer and very approachable kind and friendly and are amazing with my uncle couldn't ask for any better they all do
amazing jobs can't thank them enough

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It makes us happy to know our service users and families are happy.

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Review of

Carnbroe Care Centre

from C K (Great-Niece of Resident) published on 13 August 2025
Overall Experience  Overall Experience 5.0 out of 5

I visit my uncle when I can due to work and uni but my mum
Visits every day to let me know how he is when I was in the staff were very kind a friendly and my uncle is happy with the staff and says he loves a singer great home for my uncle

Reply from Lyndsey Dick, Manager at Carnbroe Care Centre

Thank you so much for your kind words. It means a lot to us to make service users and their families happy

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Review of

Carnbroe Care Centre

from M K (Relative of Resident) published on 12 August 2025
Overall Experience  Overall Experience 5.0 out of 5

This is my wife's relative that I visit regularly. This person has been a resident in Carnbroe Care Centre for just over a year now. The staff here have been excellent from day one. They are always interacting with myself and my relative. The staff are also very quick to act on any health issues that
my relative has had and are always willing to help. The care centre also has regular entertainment and a weekly planner to keep the residents occupied. As a result of this my relative is settled and has told me that he is happy there and doesn't want to leave.

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Review of

The Lakes

from Jan B (Wife of Resident) published on 12 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at The Lakes since May and we find all staff very, very caring towards him and right from the start helped him to settle in as easily as possible not an easy task due to his blindness..
The Management and Admin staff need a lot of praise for the smooth running of 'the
ship' with Carers, Housekeeping, Food & Drink plus Social Host all playing their part in making a very professionally run environment for the residents. Thank You

Reply from The Manager, Manager at The Lakes

Thank you for your lovely review, i will ensure this is shared with the team.

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Review of

Littleport Grange Residential Home

from A G (Daughter of Resident) published on 7 August 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum is only just settling in from living at home on her own. She is still adjusting but the staff do their upmost to include her, where appropriate. Also they have been really helpful with admin queries from myself. Mum is getting used to the different carers that she meets each day and has already
got a few favourites. I know mum is safe and well cared for and that is the most important thing for me.

Reply from Kathryn McGuirk, Registered Manager at Littleport Grange Residential Home

Thank you for your kind words. We try our best to look after everyone as an individual, including families!

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Review of

Red Hill

from B N (Daughter-in-law of Resident) published on 6 August 2025
Overall Experience  Overall Experience 4.0 out of 5

My mum-in-law was a resident for just over two years and it has been a positive experience overall. There were several stand out positives. These positives included: regular activities, regular meetings with the manager, involvement of community, food that always appeared appetising, approachable and
caring staff, option to have hair and nails done, and above all person centred care.


Unfortunately there were some issues. I am not an electrician, but the socket in the bedroom appeared dangerous to me. I do not remember if we mentioned about the socket (our bad). I will say that any issues or queries that we had were always quickly resolved by staff.


Care in the final hours was exceptional. Compassion and empathy were foremost at this sad time. The Last Office was beautifully carried out.


A huge thank you from the family.

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Review of

Westy Hall

from S M (Sister of Resident) published on 31 July 2025
Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister over the past 12 months and cannot praise the staff to much. It is wonderful how they react with my sister and the other residents, also our family members who visit. Everything about the place is caring and welcoming. 10/10.

Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your review it is much appreciated and even more rewarding when relatives are happy and comfortable with the care we provide to their loved ones, we always operate an open door policy for anyone involved with Westy hall Best wishes HM and the team

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Review of

Craigend Gardens Care Unit

from Sandra M (Daughter of Resident) published on 31 July 2025
Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care given to my dad. He is treated with respect and dignity (even when he's not in a good mood). I have never heard anyone raise their voice to him or be anything but pleasant. There are lots of activities to stimulate the residents which dad enjoys taking part in. Anything
I have asked the care/nursing staff about is always answered/acted on. If they are unsure of the answer they will go and find out and come back to me with the information I requested. The team in Craigend Gardens are all dedicated, hard working and are second to none.

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Review of

Elm House

from Mark D (Son of Resident) published on 30 July 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after with great care and dignity for her last few weeks. All of the staff and management that we dealt with were excellent.

Reply from Stacey Lloyd, Manager at Elm House

It was pleasure to look after your mum and thank you for your continued support in your mums care. We are so glad we could provide the comfort, dignity and care she deserved whilst here with us.

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Review of

Wealstone

from Denise R (Sister of Resident) published on 30 July 2025
Overall Experience  Overall Experience 4.0 out of 5

We find the staff very friendly and caring our sister loves it here and is very happy, there is a nice warm feeling as soon as you walk into Wealstone.

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Review of

Holcroft Grange

from L W (Daughter of Resident) published on 25 July 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum came into Holcroft Grange for respite in mid June and is still there now. This is her first time in respite and it's fair to say that the staff have been caring, supportive, professional and friendly to mum and indeed our extended family during this time. We have found them responsive to queries,
patient and informative. The home is clean, calm and has a variety of facilities to cater for different needs. Mum settled in well and is enjoying the activities and is joining in but there is always a place you can find if you prefer a quieter environment.

Reply from Carol Norman, Home Manager at Holcroft Grange

Thank you very much for your lovely feedback, myself and the team really appreciate your kind words.

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Review of

The Cedars

from H S (Daughter of Resident) published on 18 July 2025
Overall Experience  Overall Experience 5.0 out of 5

Resident for 2 weeks post operative care. Nursing care was exemplary. All staff were kind and considerate and always made any visitors feel very welcome. Management are efficient and this is evident within the home. The atmosphere is relaxed and welcoming. Would like to say how grateful we all are as
a family to the Cedars staff team.

Reply from Nicky Gallimore, Home Manager at The Cedars

We're glad to hear your experience at The Cedars was a positive one. I will be sure to pass on your kind words to the rest of the team.

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Review of

Waterside Care Centre

from H P (Daughter of Resident) published on 17 July 2025
Overall Experience  Overall Experience 4.0 out of 5

One complaint, miserable manager and office staff.
The rest of the home as you enter the main security door, everyone else is smiley and happy. Never had a reason to complain and I and our family are very happy that the care other staff do even the cleaner and laundry are lovely and do a great job.
Thank you.

Reply from Rahi Joshi, Marketing Associate at Waterside Care Centre

Thank you for your feedback and kind words. We are pleased to hear you are happy with the care your loved one receives at Waterside.

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Review of

Falcon House

from M S (Husband of Resident) published on 16 July 2025
Overall Experience  Overall Experience 2.0 out of 5

I am not happy with my loved one's care. He is always wet whenever I visit and I have to change his underwear and trousers. He always needs a shave. He has had a rash on his genitals for quite some time due to sitting in wet pants. His room is always in a poor state. He wees on the floor accidentally
and then walks in it which leads to a bad smell. He has dementia and I think the "stimulation" is absent. More often than not only one toilet is available due to the others being blocked. I realise the staff are under pressure due to staff shortages and the current CQC situation but I really hope things can be 'turned' around for everyone sake as it used to be such a happy place.

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Review of

Lyndhurst

from Sheelagh N (Wife of Resident) published on 10 July 2025
Overall Experience  Overall Experience 5.0 out of 5

From the attention and help from the Manager, to the lovely cheerful and kind staff, I am so grateful. You all support me in taking care of my Husband due to me having a break. I never forget this.

Reply from Rahi Joshi, Marketing Associate at Lyndhurst

Thank you for your heartfelt message. We're delighted to have supported you and your husband at Lyndhurst. Your kind words are truly appreciated.

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Review of

Ingersley Court

from Philip H (Son of Resident) published on 9 July 2025
Overall Experience  Overall Experience 5.0 out of 5

So pleased that we convinced our mum to give up her home of 76 years to live at Ingersley Court. The management team are really good, also the care team. Mum loves the food and has settled in well.

Reply from Christine Wootton, Manager at Ingersley Court

Thank you for your kind words and allowing us to care for your mum it's a privilege. I will pass on your kind words to the whole team.

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Review of

Westy Hall

from E H (Niece of Resident) published on 9 July 2025
Overall Experience  Overall Experience 5.0 out of 5

Where do I start , from beginning to end to moving my aunt it's was 110% care and so considerate.. A member of staff even went above and beyond to meet us on her day off when assessing her for a move to Westys. We left the meeting feeling so blessed we had finally found a carehome who 'care' and treat
the elderly with the respect they deserve and love and compassion.. my aunt has changed in one week to feeling content which has massively had a knock on effect of all the family and this is down to that member of staff and the team who are so dedicated and hard working and do everything with love , care and nothing is too much trouble. Thankyou from our hearts that you have allowed us to get a little back to normality and can go home after each visit feeling blessed, my aunt has been there a week and it's her birthday today and they have even had a cake baked for her which tells you how considerate they are..
so blessed there was a room for her

Reply from Katya Lyon, Home manager at Westy Hall

Thank you for the review, its lovely to get feedback to know what we are doing is appreciated and that we do it because we care, we operate an open door policy at Westy Hall and if something isn't right then we encourage that feedback to so it can be put right. I really am proud to be part of a team that strive to go above and beyond daily in their roles. I'm also proud to say our staff believe that this isn't just our workplace its peoples home who deserve to be treated with the upmost respect and care. We hope the cake and celebrations Aunty had is the first of many to come with us.Best wishes Home Manager

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Review of

Garswood House

from Carol H (Daughter of Resident) published on 9 July 2025
Overall Experience  Overall Experience 5.0 out of 5

Mum came into Garswood House, despite us not knowing if we were doing the right things. Our worries were deeply unfounded. The first 2 weeks were the most difficult due to mums change of environment. However after the 2 weeks mum is for happier + far more settled than she has been for the last couple
of years. The staff are brilliant and always pleased to see you and are very informant of doctors visits, illness etc. The staff have definitely made mums transition into a care home far easier that possibly expected.

Reply from Rahi Joshi, Marketing Associate at Garswood House

Thank you for sharing your experience. We're delighted to hear that your mum has settled in well and is happier now. Your kind words are truly appreciated.

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