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Care Homes Owned by HC-One - The Kind Care Company

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Northumberland for HC-One are showing below.

View the details of all 279 locations (with 25900 reviews) owned by HC-One

HC-One Locations in Northumberland (4)

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4 Care Homes owned by HC-One in Northumberland
Hartford Court Care Home

Cumbrian Road, Cramlington NE23 1DA 

9.9 112 reviews
"So happy with my mom's care. Not to forget the admissions manager who made it all happen. Staff are all very friendly. From admission,…"   Read all 112 reviews
Location Type Care Home

Hartford Court Care Home, located in the heart of Cramlington, provides personalised residential and residential dementia care to older people. A carefully designed and homely setting, Hartford Court offers a lovely and welcoming environment for… Read more about Hartford Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 68 Rooms
  • from £1,208 / week
Acomb Court Care Home

Maidens Walk, Hexham NE46 1EN 

9.7 99 reviews
"Lovely home, staff have been so helpful. Alison and all the management have been wonderful with myself.…"   Read all 99 reviews
Location Type Care Home

An attractive and welcoming home, Acomb Court Care Home, situated in the centre of the historic town in Hexham, offers a choice of sitting rooms, dining areas and quiet spaces. Residents may also enjoy spending time in the beauty salon, while the large,… Read more about Acomb Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 76 Rooms
  • from £1,057 / week
Ashington Grange Care Home

Moorhouse Lane, Ashington NE63 9LJ 

9.6 89 reviews
"Mum came to Ashlington Grange Care Home in March following a continued health care review release from a stroke unit. Mum had amazing care…"   Read all 89 reviews
Location Type Care Home

Boasting a homely and welcoming environment, Ashington Grange Care Home, located in the peaceful town of Ashington, provides personalised residential, nursing and dementia care to older people. Inside, residents benefit from the choice of four sitting… Read more about Ashington Grange Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 59 Rooms
  • from £1,010 / week
Foxton Court Care Home

Loansdean, Morpeth NE61 2BT 

9.5 82 reviews
"I came to Foxton Court after hospital discharge from a hip replacement. I originally booked or a 2 week stay but extended it to 19 days as…"   Read all 82 reviews
Location Type Care Home

At Foxton Court Care Home, located in the in the historic town of Morpeth, a team of experienced care professionals provide person-centred residential and residential dementia care to older people. The welcoming home offers landscaped gardens, beautiful… Read more about Foxton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 77 Rooms
  • from £1,208 / week

HC-One Reviews in Northumberland (382)

9.6

HC-One has a Group Review Score of 9.6 (9.627) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience
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Reviewer Connection to HC-One
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  • 1
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  • 1
Review of

Acomb Court Care Home

from M A (Wife of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, staff have been so helpful. Alison and all the management have been wonderful with myself.
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Review of

Hartford Court Care Home

from Simon R (Husband of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is 'very good' because the attention to detail, quality, food, cleanliness and staff commitment allow me to relax in the knowledge that my wife is truly cared for. Well done!
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Review of

Acomb Court Care Home

from Amanda K (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is very good, the staff are kind and committed to their duty of care - always patient with the residents. We are grateful to them.
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Review of

Hartford Court Care Home

from Lynne F (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with my mom's care. Not to forget the admissions manager who made it all happen. Staff are all very friendly. From admission, everything has been marvellous.
I have no worries about Mom as I know she is in the best care. It is home from home. Also, since she has been here, she has put on
a stone in weight.
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Review of

Foxton Court Care Home

from Marilyn T (Respite Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Foxton Court after hospital discharge from a hip replacement. I originally booked or a 2 week stay but extended it to 19 days as I enjoyed it so much. The standard of care, although I did not need much help, was good, but what was most outstanding was the friendliness of all the staff, and
the warm welcome they gave me. I felt part of a very loving and caring community.
Meals were good and well balanced, with a good choice. In between, coffee, tea, biscuits and fruit were regularly offered.
I had my 80th birthday in here and the staff baked a celebratory cake. All my visitors were made most welcome. My experience here has taken away the fear of having to 'go into care' if I need to be in the future. Cannot recommend highly enough.
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Review of

Foxton Court Care Home

from Lynn J (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my experience has been very positive. Staff are always pleasant and very helpful. My mother is very happy here and very well cared for. She says she has no complaints.
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Review of

Foxton Court Care Home

from C S (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been looked after very well. He spends most of his days in bed, but he is comfortable, well fed and kept clean. All his needs are catered for. He is very settled in the home.
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Review of

Foxton Court Care Home

from I O (Resident) assisted by family/friend published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very happy with the quality of care, activities available, also enjoying going out in the garden during the nice weather.
Care staff are always very warm and friendly.
Really appreciated - my grandaughter & family been able to come and visit me on her wedding day. The home provided a lovely
presecco to. It was nice for me to be a part of her special day. Such a lovely gathering.
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Review of

Foxton Court Care Home

from P T (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my mum most days at Foxton Court Care Home. The staff / Carers are all so kind and helpful, my mum is well looked after and most importantly they interact with her and she appreciates that. I must mention the housekeeping girls too, they are brilliant! They are super friendly and chat with
the residents with such a lovely attitude. All in all I feel mum couldn't be a better environment.
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Review of

Acomb Court Care Home

from A A (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived very thin and run-down. She is now looking and feeling a lot stronger and more able to engage with us all. She had a wonderful birthday party arranged by Acomb Court, where all her family and friends were able to see what a great improvement her stay here has made to her recovery from her
hip and arm fracture. I am so grateful for the kindness and patience you have all shown to her and to me.
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Review of

Acomb Court Care Home

from Kirsty S (Granddaughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and visit my grandad here. I find the building and rooms well maintained, light and welcoming. All staff and management are friendly and welcoming and always speak. My grandad is well looked after and is always happy and content here, which is good to see. There are often day trips and activities
which he doesn't always participate in, but it's nice to see things like that available. Housekeeping appears to be of a great standard.
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Review of

Acomb Court Care Home

from L R (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
So disillusioned with what was offered to what my mother received. We totally bought into the glitz & glam of the home appearance. 1st week, incorrect medication administer-CQC informed, assaulted by another resident, ambulance rang as a precaution. Residents just wandering in & out of bedrooms, so
many time we had to look for her TV remote. Went in with a handbag and a few personal items. No where to be seen when we moved her to another home. Spent a week with no glasses, totally disabling & no sense of urgency to find them, other than looking in an old biscuit tin full of other lost glasses, had to buy new glasses. Mother took poorly with an ambulance being call, residents still coming into room with no staff to stop them, had to lock door to allow paramedics administer their care.
Lack of actives other than Daniel O'Donnell on the tv or hopefully being picked to go to the ground floor. Hard enough making decisions for you loved ones. Need vast improvement.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acomb Court Care Home

Thank you for raising your concerns with us regarding Acomb Court. We are sorry to hear that you did not have a positive experience. Your Mother resided within a memory care community where at times other residents can walk into other residents bedrooms, colleagues do support residents at this time with redirection. We are sorry that this caused distress to you. We are reassured that staff took appropriate actions when there were concerns about your Mothers wellbeing or when an incident occurred. At HC-One, we aim to provide high quality care, including engaging activities. We pride ourselves in daily provision of activities over 7 days a week with 2 Wellbeing Co-ordinators employed to support our residents with meaningful activities. We apologise for the loss of your Mothers glasses and your views that the staff did not investigate this thoroughly. We will address this with the team to improve future practices.

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Review of

Foxton Court Care Home

from D P (Son of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Foxton Court are excellent. My mother feels very well looked after and is happy. There is a wide range of activities each week to keep them active in body and mind. I would thoroughly recommend Foxton Court to everybody.
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Review of

Acomb Court Care Home

from Helen H (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am overwhelmed on the care and attention my family member (mom) receives. Nothing is too much trouble. We moved mom here from Barnsley, South Yorkshire a we couldn't find any care home to match Acomb. The staff treat residents like family and it gives me reassurance of how cared for mom is. The food,
cleanliness, attitude and personality of Acomb would be hard to beat. My sister who lives in Hexham found Acomb and I am so glad she did.
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Review of

Ashington Grange Care Home

from Jacky C (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Ashlington Grange Care Home in March following a continued health care review release from a stroke unit. Mum had amazing care throughout her time here. Everyone was friendly & professional. Her care has been second to none & we would willingly recommend the nursing home to others. We felt
very supported by the manager & all the staff.
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Review of

Foxton Court Care Home

from R D (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has settled in well. She has received good care and medical support when needed. Early care plan needs reviewing six months after admission. Very satisfied to date.
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Review of

Hartford Court Care Home

from M L (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are content with this home, mam has been here just over 2 years now and she is content and happy, and the staff are very kind and helpful, we have no complaints up to now, plus the activities are very good always something to do for the residents.
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Review of

Hartford Court Care Home

from F W (Friend of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we have visited the staff are pleasant, friendly and helpful. The resident is always very smartly turned out. The building is always very clean and tidy.
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Review of

Acomb Court Care Home

from L A (Resident) assisted by family/friend published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acomb Court is a welcoming, bright, clean and professional care home. Staff are cheerful and respect my privacy and there is a comfortable and reliable routine. There is also lots of variety and plenty of activities to choose from if I want to get involved.
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Review of

Acomb Court Care Home

from S B (Sister of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff, from reception to cleaners & orderly staff have gone the extra mile to make my sister feel at home and cared for. The senior staff have been quick to respond to any concerns and questions we have raised as a family and combine high professional standards with great people skills. Thank you
to all.
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Awards / Recognitions (6)

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