Care Home Owned by Barchester Healthcare Ltd in Perth & Kinross

majority of leaving night visits, there isn't any staff to be seen. Is there a night manager/supervisor ?

in depth home visit from a member of Ochil staff before finalising the respite care.
It's quite obviously not "just a job" for the staff as they made my husband (who is a double leg amputee and is also registered blind) feel totally at home. Although I wasn't able to take him home for 3 weeks after my operation I visited him nearly every day and he was obviously being well cared for and thoroughly enjoying the food. The staff from the cook to the care staff all came and introduced themselves to me and discussed all aspects of care from food likes and dislikes to moving my husband the way he was accustomed to which made all the difference to his confidence and comfort. Thank you team.

care needs and seek my opinion. The individual carers know him to differing degrees and as he has communication issues it is a slow business learning his likes and dislikes but those that see him regularly are getting to know him and will engage about his past hobbies etc.
The activities team pay attention to him and have worked to engage him.
The food seems well to my dad's liking - he is independent in eating and enjoys his food. I dislike it when he gets given plastic cups or lidded cups which he does not require.
The main thing I would change would be a way for me to have more regular information. My father cannot talk on the phone and some form of update by an app would be great.

I observed that all staff; administrators, nursing, and care team members, appeared to know my sister and were very kind and helpful. They always showed kindness and were attentive and caring to all residents. A special thank you to all staff in Glendevon for their care of the current and former residents.

he was well looked after. The manager was absolutely right, Dad settled from day one as the staff made a real fuss of him and continued to do so. The staff are amazing with Dad and he already regards them as his friends. The staff also make a point of calling his regular visitors by our first names. This has been a great move for Dad and we can rest assured he is getting the best of care.

is a large care home and that did concern me a little when viewing. However, due to the separate units and same staff based at those units, I needn't have worried. There are staff who have been there for many years, which is great as they get to know the residents well and more importantly the residents and their families get to know them. Any concerns/issues I've raised with staff on the unit or the manager have been resolved quickly.
The staff are friendly and welcoming and will usually let me know how my dad has been and if he's eating ok. I trust they will always call me if they have a concern about him.

Your staff were excellent, encouraging us to customise her room. Five weeks have now passed and my wife has fully accepted Barchester Ochil Care Home as her new home - none of the feared problems. The facilities are excellent and the staff most helpful. All in all, the whole family can now breathe a sigh of relief.

as a previous move to another home had failed. But he settled in surprisingly quickly and continues to be happy and contented there.
The home is spacious and there is plenty of room for him to walk about which is important to him. It is always very clean and tidy and well-appointed.
The staff are efficient, hardworking, friendly and caring and also very considerate to me. I am always made to feel welcome. There is always a good atmosphere on the unit with plenty of smiles and laughter!
The manager and admin staff are very helpful and I am always told about any changes or concerns.
It gives me real peace of mind to know he is so well cared for and treated with understanding and dignity at all times.

for residents.
The meals provided were delicious and nutritious.
The care she received was always first-class and delivered with the greatest care and professionalism.
I visited regularly and was always welcomed warmly and updated about her condition.

best interests at heart. I felt that Mum got the best care possible during her stay at Ochil.
Mum only left Ochil for the convenience of another unit in our home town.

year. Her quality of life improved. She loved the activities (though not all activities listed took place).
Mum enjoyed the food. Breakfast in her room and sharing lunch and dinner in the dining room where she made friends. (I sometimes had to remind staff that I wanted Mum to go to the dining room).
The nurse and carers got to know Mum. In the most, they seemed to understand her, her quirks and her needs! I liked when one carer outlined clearly to me what she wanted me to bring in for my mum.
There needs to be an assigned point of contact for relatives.
The front door needs key code entry system.
Looking back, my advice to another relative would be to let go of what’s not so important. Not easy!

was impartial as best she could and the staff were very caring and understanding towards my Mum.
The staff work in a very challenging environment often short-staffed due to CoVid but they always did their best to provide care for Mum. I’m a Nurse so I understand it’s not easy, especially with family and acquaintances causing unnecessary added stress. The staff were always supportive.
My Mum passed away in January 2023, the staff were lovely and I was able to spend those last few hours with her privately.
My only complaint was the quality of the food over the years, it was very poor. Sorry, but I do think it could be better.

and as he had dementia he’s moods were unpredictable. Still, they took such good care of him. He had haircuts, was kept clean and tidy and put on weight. I wouldn’t hesitate to recommend Barchester if all the sites are like Perth.

and residents with Covid for the last two years, but the safety measures put in place, and the updates we received from the home were great. We are kept up to date with Mum's health, and she is taken care of, with visits to the hospital and dental appointments, whatever is required. Activities with Covid were quiet for a while, but things are picking up now, and they have an extensive list of activities that has something for everybody. I can not say thank you enough to the manager, the nursing staff, carers and everyone involved in the care of our Mum.

quickly and get on so well with all the staff. I visit the home regularly and find the staff very kind and caring. I feel like it's one big family and it has been a big relief to know he is happy and very well cared for.

no longer have stress and constant worry.
During Covid, it has been difficult for staff, residents and relatives, but the safety of residents was always paramount, so we understood why visits were at times very restricted.
Our experience of staff in the home is positive. Despite being very busy, staff verbally communicate with me, and photographic evidence of activities Mum participates in demonstrates how happy and content she is. The care taken to provide fun, stimulating activities delivered by staff with a genuine, caring and joyous approach is greatly appreciated by us. Knowing our mother is well looked after in this care home setting is such a relief to us.

that this was a far superior home to the others as it was clean, bright and well maintained. All members of staff we encountered were friendly and helpful. He visited mum almost on a daily basis until Covid and always found her well cared for. Staff welcomed him as a friend and he was always plied with tea and cake and his welfare was considered too. I was the main point of contact if there were any problems with mum and was kept informed at all times. As a family, we were all appreciative of the support we were given even after Mum was sadly admitted to hospital in her final days. I would have no hesitation in recommending Ochil Care Home, Perth.

All staff levels spending time with her as she loved to chat. Her eating improved greatly with the high nutritious meals provided and choice always given. The laundry/handyman/cleaner kept her personal items/room extremely clean ect. When dad became frail with dementia Ochil was our first choice again. He really blossomed with the interaction of all staff within home. He really enjoyed outings ect. As his dementia deteriorated all staff were extremely caring and understanding of his needs and demands. Mum and Dad spent precious time together in a safe/caring/loving home. I was kept well informed via all staff re thei welfare. The whole staff team work extremely hard making it very welcoming.