1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Barchester Healthcare Ltd
  4. Locations Owned by Barchester Healthcare Ltd in Warwickshire

Care Homes Owned by Barchester Healthcare Ltd in Warwickshire

Jobs
9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Barchester Healthcare Ltd in Warwickshire

Only the locations & reviews in Warwickshire for Barchester Healthcare Ltd are showing below.

View the details of all 270 locations (with 22729 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Warwickshire (3)

Map View
Sort By
3 Care Homes owned by Barchester Healthcare Ltd in Warwickshire
Barchester Overslade House Care Home

12 Overslade Lane, Rugby CV22 6DY 

9.9 176 reviews
"My mum became a resident at Overslade in February 2021 when the challenges of living with Alzheimer's became too difficult to manage.…"   Read all 176 reviews
Location Type Care Home

Overslade House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia. A… Read more about Barchester Overslade House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 90 Rooms
  • from £1,394 / week
Barchester Cubbington Mill Care Home

Church Lane, Cubbington, Leamington Spa CV32 7JT 

9.8 166 reviews
"My late husband was i Cubbington mill for 6 yrs , when he died I asked if I could be a volunteer. It's a marvellous home to be in. I have…"   Read all 166 reviews
Location Type Care Home

Barchester Cubbington Mill Care Home provide first – class 24 hour nursing care for residents in a welcoming and friendly environment. This team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored… Read more about Barchester Cubbington Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 52 Rooms
  • from £1,815 / week
Barchester Cherry Trees Care Home

Stratford Road, Oversley Green, Alcester B49 6LN 

9.6 96 reviews
"I regularly visit a friend that has called Cherry Trees "home" for the last year. The home is always clean and the staff so friendly. She…"   Read all 96 reviews
Location Type Care Home

Ideally situated on the outskirts of Stratford-Upon-Avon in Alcester, Barchester Cherry Trees Care Home provides first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community. It also supports people… Read more about Barchester Cherry Trees Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 81 Rooms
  • from £1,581 / week

Barchester Healthcare Ltd Reviews in Warwickshire (438)

9.7

Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.739) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

Overall Experience
  • 18
  • 2
  • 0
  • 0
  • 0
Date Published
  • 438
  • 17
  • 39
  • 71
  • 367
Reviewer Connection to Barchester Healthcare Ltd
  • 8
  • 4
  • 3
  • 3
  • 1
  • 1
Review of

Barchester Overslade House Care Home

from James S (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There looking after me ok. exellent.
Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Thank you very much for your lovely review.We are very happy that you are enjoying your respite stay with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Nancy C (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is a resident at Overslade House. She has been cared for at the Home for a year. I would like to say a huge thank you to the staff for assisting us to celebrate so many important family events during this time. My mum's 90th birthday, my dad's 94th birthday and their 67th wedding anniversary.
The staff have embraced each event - providing food, cake, decorations, energy & love - thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cherry Trees Care Home

from T B (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit a friend that has called Cherry Trees "home" for the last year. The home is always clean and the staff so friendly. She loves getting involved in the activities and informs me that the food is pretty good too. There are lots of lovely places to sit and chat. Most recently, it was
a beautiful sunny day so we sat in the courtyard with tea & cakes. She has made some wonderful friends that come and sit with us from time to time. Everyone is always happy. It feels homely and the staff treat us all like family. Keep up the good work, it is much appreciated.
Reply from Carly Marshall, Lead Activities at Barchester Cherry Trees Care Home

Thank you for your lovely kind review I will pass on your thanks to the whole team. We really do appreciate you taking the time to share your positive feedback. A huge thank you from the team at Cherry Trees.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cherry Trees Care Home

from J B (Friend of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I helped an elderly friend and neighbour find the right home a year ago and Cherry Trees has not disappointed. It is an exemplary home - lovely rooms, spotlessly clean, warm and friendly staff. Nothing is too much trouble. She has settled well, made friends and is living a happy, risk free life - loved
and cared for. Living in her own home became fairly lonely and worrying for her, maintaining her home and her life became just too much effort. Here her days are her own and worry free, every need catered for. She loves it.
Reply from Debbie Osborne, Senior General Manager at Barchester Cherry Trees Care Home

Thank you for the kind words about the home and we are so glad that your friend is so happy as we strive to ensure that all our residents have the best time as they are centre to everything we do here at Cherry Trees.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Jo J (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident at Overslade in February 2021 when the challenges of living with Alzheimer's became too difficult to manage. Initially mum took a while to settle and the team found her behaviours a challenge, but they quickly learned to understand and manage mum's needs. The team of carers
always treated mum with dignity and respect and I felt that they genuinely cared about her. They were also very supportive of me throughout mum's time here. Unfortunately mum passed away suddenly in June 2025 and even in death, there was a great deal of care and compassion shown. There are too many names to mention but the head of unit, clinical lead, senior general manager, administrator and another member of staff, in particular, all have made mum's stay much more bearable for me - I never wanted her to go into care and always promised her that it wouldn't happen - life often throw a curve ball at you! Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cubbington Mill Care Home

from J L (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Cubbington Mill nursing home for over six months now after having a stroke leaving her with paralysis on the right hand side of her body and minimal communication skills etc.
Since arriving from a previous home and seeing little improvement she has come on leaps and bounds at the
mill due to the dedication of fantastic staff on all levels, the attention to her individual needs has really helped her progress. The nursing home as a whole is exactly that, a homely environment that has a friendly feel while also maintaining high standards, I would also like to mention the food as I think it's really good quality and lots of choices, this is also an area which has improved with my mum as she had little appetite before, being only 67 and also a long term resident we as a family are so pleased to have found this nurturing, homely environment fulfilling all her needs and would recommend wholeheartedly x
Reply from Rose Tucker, Activities Coordinator/ Regional Buddy at Barchester Cubbington Mill Care Home

Thank you for your review, we value all feedback. Thank you also for your positive comments regarding our home, team and hospitality, who work hard to deliver high standards of quality care at all times. We will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cubbington Mill Care Home

from G C (Regular Volunteer) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband was i Cubbington mill for 6 yrs , when he died I asked if I could be a volunteer. It's a marvellous home to be in. I have seen it from both sides . So caring , friendly lovely, lovely people all round . I love the place .
Reply from Rose Tucker, Activities Coordinator at Barchester Cubbington Mill Care Home

Thank you for your review, we are extremely sorry for your loss, please accept our heartfelt condolences. We're very proud to have a Volunteer with us enriching the lives of residents. All feedback is valued and will be shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Maureen R (Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to be resendant at Overslade home its lovely to be here I have best I could wish I mean this
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cubbington Mill Care Home

from J R (Niece of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff wonderful facilities very good comfortable
Days out good care excellent
Food good
All good
Can visit at any time
Nothing is too much trouble for anybody
Reply from Rose Tucker, Activities Coordinator at Barchester Cubbington Mill Care Home

We would like to take the opportunity to thank you for this wonderful feedback. We always work so hard to ensure residents are well cared for and treated with respect and when we receive feedback like this it makes it all worth while.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cubbington Mill Care Home

from A M (Friend of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went in to visit my friend. The home had a lovely atmosphere and very welcoming vibe. The home in general was very clean. My friend goes to all the activities he can and enjoys it as it's mix of everything.
Reply from Rose Tucker, Activities Coordinator at Barchester Cubbington Mill Care Home

Thank you for taking the time to review our home, the cleanliness and the life enrichment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Alison R (Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management of Overslade House very kindly offered me a room at very short notice after suddenly I was unable to walk or look after myself. I have enjoyed my 3 and a half months stay here and have received outstanding care from the cleaners, carers, kitchen staff, handymen, nurses and management.
I have been impressed by the high level of teamwork and cooperation throughout the staff.
I have experienced kindness, consideration and understanding from all the staff who work to the highest professional standards. The food is good and varied. The entertainment team work hard to provide an excellent programme of events. The atmosphere of friendly encouragement helped me to prepare for my operation and assisted in my recovery after surgery. I have visited care homes throughout England and Wales but none have reached the high standards within Overslade House.
Reply from Helen Levine, Administrator at Barchester Overslade House Care Home

Thank you so much for your lovely, kind words. It makes us immensely proud at Overslade House when our residents have had an enjoyable and rewarding stay at our home. Thank you once again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Tracie T (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely Wonderful! After visiting every care home in this area for my mother last year after her Alzheimer's diagnosis. I knew instantly on walking into Overslade House this was the one. The feel was peaceful, the staff were all so welcoming and kind and happy. All smiling in their work and so attentive
with residents. The Manager and her management team went above and beyond to help us and get us the solution we needed and wanted for her future care and rest of her life. Their attention to detail and constant communication and reassurance was outstanding and still is many, many months on. Regular check ins and updates, communication is excellent. My mother is so happy, interacts with residents, has put weight on and looks the best she has in years considering the decline in her disease. I would highly recommend it to anyone looking for excellent care for a family member. 10 out of 10 to the management and staff of Barchester & Overslade House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cherry Trees Care Home

from Phil S (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow, Cherry Trees really sets a high standard of loving care and fun. I never cease to be impressed by the wide variety of events they lay on for the residents. Add to that the nursing care is excellent. Nothing is too much trouble for any of the wonderful team here, thank you all so much for looking
after my lovely Mum so well.
Reply from Debbie Osborne, General Manager at Barchester Cherry Trees Care Home

Thank you for your lovely comments it is an absolute pleasure to care for your mum and our priority is always our residents. Debbie

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Shirley T (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant place for our mum to stay.
This is mum's third visit to Overslade House whilst we go on holiday. Mum thoroughly enjoys her stay with the staff at the home from home. She has Alzheimer's and leaving her with other people was quite a daunting task especially as she lives with me usually.
Mum loves the atmosphere and the staff are brilliant. Her guests are always made to feel welcome and she loves joining in the activities. God willing, mum will be staying at Overslade on more dates in the future. Keep up the good work all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from A B (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
After an initial transfer from hospital late December, our mother has settled and generally improved over the last few months due to the kind and caring expertise and perseverance of all the staff. The manager on duty and staff always have time for family visitors and the overall atmosphere is welcoming
and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from M E (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overslade the family found a wonderful place for our father to be in. The food has improved but could they take red cabbage off the menu no one really likes it. Try green cabbage, perhapes the staff (kitchen) or the chef could get to speak to the families. Variy the meals a little. We would recommend
Overslade House the staff are marvelous I miss them. We moved Dad to a home near where I live he will miss them too.
Reply from Violetta Baesu, General Manager at Barchester Overslade House Care Home

Thank you, for your comments about Overslade House. We appreciate you taking the time to give feedback and letting us know how we are doing. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We have also acknowledged the improvements you have suggested to better the home, and will pass these comments on. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from Paul H (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After reading reviews, I decided to take my mother and have a look around Barchester. My mother suffers from advanced dementia, but I wasn't sure how she would react. Within an hour or so, you'd of thought she'd been a resident there for a while. She took to all the staff straight away, and was more
than happy to stay that day. All the staff there are fantastic, nothing too much trouble. Ive now got piece of mind that my mother is very well looked after there. Thank you to all at Barchester.
Reply from Violetta Baesu, Senior General Manager at Barchester Overslade House Care Home

Thank you, Paul, for letting us know how we are doing at Overslade House. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Cubbington Mill Care Home

from R P (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had the pleasure of a respite session here in 2019 and the care, attention and overwhelmingly friendly experience made the decision to move here as a resident, 6 years later, an easy one. The support this week has, once again, been exemplary leaving both my father + myself with peace of mind.
It is very comforting to head back overseas knowing my father is extremely happy. To say goodbye this trip was easy, as he was beaming as he said "thank you so much for getting me back here". This is all down to the staff, the surroundings + constant attention to detail.
Reply from Laura Russell, General Manager at Barchester Cubbington Mill Care Home

I would like to take the opportunity to thank you for this wonderful feedback. We always work so hard to ensure residents are well cared for and treated with respect and when we receive feedback like this it makes it all worth while.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from F H (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents now live in Overslade House and have been here over a year now. as a fmaily we are very happy with the care they are given
on Sunday 2nd March it was my dad's 84th Birthday, and Overslade went above and beyond to make sure my dad had a lovely birthday the coffee shop was decorated beautiful,
and a big thanks to the chef for the wonderful food, the chef also came to see us to make sure we were happy with everything. Well done Overslade.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Overslade House Care Home

from F J (Friend of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by this care home. The cleanliness was excellent. The staff very friendly. The friend we came to visit was confined to bed and the care he received was excellent. Staff seemed to be well trained.
The quality of the food seemed very good.
We were also offered drinks, and when
the staff heard we were travelling home (2hrs+_ on the second visit, we were given sandwiches etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (14)

Loading

Loading Loading

Loading

Loading

Barchester Healthcare Ltd in Jersey Barchester Healthcare Ltd in Bath & North East Somerset Barchester Healthcare Ltd in Berkshire Barchester Healthcare Ltd in Bristol Barchester Healthcare Ltd in Buckinghamshire Barchester Healthcare Ltd in Cambridgeshire Barchester Healthcare Ltd in Cheshire Barchester Healthcare Ltd in Cleveland & Teesside Barchester Healthcare Ltd in Cornwall Barchester Healthcare Ltd in Cumbria Barchester Healthcare Ltd in Derbyshire Barchester Healthcare Ltd in Devon Barchester Healthcare Ltd in Dorset Barchester Healthcare Ltd in Durham Barchester Healthcare Ltd in East Riding of Yorkshire Barchester Healthcare Ltd in East Sussex Barchester Healthcare Ltd in Essex Barchester Healthcare Ltd in Gloucestershire Barchester Healthcare Ltd in Greater Manchester Barchester Healthcare Ltd in Hampshire Barchester Healthcare Ltd in Herefordshire Barchester Healthcare Ltd in Hertfordshire Barchester Healthcare Ltd in Isle of Wight Barchester Healthcare Ltd in Kent Barchester Healthcare Ltd in Lancashire Barchester Healthcare Ltd in Lincolnshire Barchester Healthcare Ltd in London Barchester Healthcare Ltd in Merseyside Barchester Healthcare Ltd in Norfolk Barchester Healthcare Ltd in North Somerset Barchester Healthcare Ltd in North Yorkshire Barchester Healthcare Ltd in Northamptonshire Barchester Healthcare Ltd in Northumberland Barchester Healthcare Ltd in Nottinghamshire Barchester Healthcare Ltd in Oxfordshire Barchester Healthcare Ltd in Rutland Barchester Healthcare Ltd in Shropshire Barchester Healthcare Ltd in Somerset Barchester Healthcare Ltd in South Gloucestershire Barchester Healthcare Ltd in Staffordshire Barchester Healthcare Ltd in Suffolk Barchester Healthcare Ltd in Surrey Barchester Healthcare Ltd in Tyne & Wear Barchester Healthcare Ltd in Warwickshire Barchester Healthcare Ltd in West Midlands Barchester Healthcare Ltd in West Sussex Barchester Healthcare Ltd in West Yorkshire Barchester Healthcare Ltd in Wiltshire Barchester Healthcare Ltd in Worcestershire Barchester Healthcare Ltd in Aberdeenshire Barchester Healthcare Ltd in Angus Barchester Healthcare Ltd in City of Edinburgh Barchester Healthcare Ltd in Dumfries & Galloway Barchester Healthcare Ltd in Fife Barchester Healthcare Ltd in Glasgow City Barchester Healthcare Ltd in Highland Barchester Healthcare Ltd in Inverclyde Barchester Healthcare Ltd in Midlothian Barchester Healthcare Ltd in Perth & Kinross Barchester Healthcare Ltd in Carmarthenshire Barchester Healthcare Ltd in Newport Barchester Healthcare Ltd in Swansea

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Healthcare Ltd to verify any information. View our terms and conditions. Barchester Healthcare Ltd has a Platinum Service – more info.