Care Homes Owned by Barchester Healthcare Ltd in Rutland

Excellent care home with excellent staff, all very friendly, great facilities in a lovely setting, great food and good entertainment. Staff always try to keep the residents engaged with activities. I'd thoroughly recommend Chater Lodge to anyone considering care home.

Excellent care in a home from home environment from a wonderful team of friendly staff. They go over and above to support the residents as they go about their daily routines ensuring that they are felt listened to and their opinions matter.

The staff are always very diligent and seem to care about doing what is best for the residents. Each resident seems to be treated with individual care . The activities are many and varied and at various times outings are organised to places and events around the nearby area these include garden centres drinking establishments and the like . The meals that are served are both nourishing and plentiful not only the main meals but also snacks throughout the day . Entertainers attend at different times and on occasion the local children come to visit the home and even farm animals have been known to be visitors.

Staff are always very friendly. Meals we have eaten there have been excellent. Entertainment very good. The residents can have trips out. We are very happy with Dad's care. Nice sitting area outside.

Chater lodge provided a lovely 100th birthday party for my Nan. A very big thank you to Maria the event coordinator for organising everything and making the room look amazing. The food was all homemade by the catering team and tasted delicious. The birthday cake that the chefs made for her was just out of this world! The day couldn't have gone any better and everything was just perfect for Eve. She really enjoyed herself and we couldn't have done it ourselves without the whole team at Chater Lodge. Thank you so so much x

Attended my mother in law's 100th Birthday celebration which we had organised in conjunction with the home. They had decorated the dining room that we used, along with her bedroom absolutely fabulously. The food was delicious and the birthday cake was fantastic - well done to the catering team. A big thank you to all the other staff involved for their hard work and efforts in making this such a special day for Eve, especially to Maria and Claire from the entertainment team.

Mum has been resident at Chater Lodge for 3 years and has been very well looked after. The facilities and care are exceptional. This review relates to Mum's 100th birthday celebration - the Home put on an excellent buffet for about 26 people. The 'spread' selection and the ambience was fantastic. Maria (entertainments) worked exceptionally hard on Mum's behalf - Mum wanted birthday cards, Maria put out a 'shout' and the count so far exceeds 220!! Mum stayed bright and alert the whole afternoon with a beaming smile. Huge thanks go to everyone at Chater Lodge - always so polite, charming and accommodating.

100 th Birthday party for my mother Eve. Thank you to all the staff who laid on an excellent buffet and service. Special thanks to Maria who worked over and above her duties looklng after Mum, organising her cards and our guests. Well done Chater Lodge.

It was such a delight watching my mother enjoying her 100th birthday. Four generations of our family were there, from 5 years old to 100 years young. Thank you to all the staff that took part in preparing the party room, the wonderful buffet an amazing birthday cake. My granddaughter asked me if l had ever been to a 100 birthday party before, and l said this was a first for us both. Many thanks for making this 100th birthday party so special.

A fabulous day at Chater Lodge for Eve's 100th Birthday Celebration. The staff were amazing and looked after everyone so well. Can't thank them enough. The food was great and the birthday cake was beautiful.

Many thanks again.

I would like to thank Chater Lodge from Zoe to the catering staff. Who did a fantastic Job on the occasion of my mother's 100th Birthday. A very special shout out to Maria and Clare for organising her party. Also to Matt for helping make the day special.

A beautiful home, excellent cleanliness. Thelma cannot see out of her window. Could her bed be raised? But moving room after wow. Thelma needs to be made to go downstairs &/or outside in a wheelchair to talk to others.

Mum's care since she arrived in August has been excellent. Her needs were sensitively and appropriately assessed, and the transition into care well supported by everyone involved. The team on memory lane in particular have all shown a high level of professionalism and expertise, including some very specialized skills. Mum has not been the easiest dementia resident to care for and the team have shown understanding and patience in their approach. We, as a family, really appreciate this. Mum, as far as her condition allows her to be, is very settled and comfortable.

I am not engaging with the question about value for money as it is depends on for whom. It is doubtless value for money for shareholders and at the expense of residents and staff. The role of private equity in the care system is well documented and the exploitation of residents and staff for profit is the only possible ultimate outcome when private equity is involved.

I am always informed of any changes and adjustments to my mothers care.

I am really pleased about the quality of care my mum is receiving. The manager and her whole team go over and above to meet her specific needs. They stay in touch with me and ensure I am aware of falls, gp visits, changes in medication etc. They also pre-empted my request to sit with my mum for a little while following a recent fall when it wasn't possible for a family member to visit. This gives me reassurance and trust in the quality of care my mum needs.

If there are any issues they are sorted out quickly

Chater Lodge has a very welcoming atmosphere. The staff are very friendly and approachable. My father is treated with respect and dignity. The meals are well presented and tasty. The live entertainment is performed on a regular basis and is very much enjoyed by my father, as are the Thursday outings which he has participated in. Overall he feels very safe & cared for & is very happy. I couldn't ask for a better place for him to be.

Everything is great

This was my first visit & I was really impressed with the welcome I received. Everyone was very friendly & my friend seemed very content & happy.