Barchester Healthcare Ltd in Rutland | 4 Care Homes

Review of
Barchester Tixover House Care Home
from N V (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My Dad has been in Tixover house since December 2024. 1year now. Seeing that I am not resident in the UK I am so reassured that my father is being looked after with 5 star quality. The dedication love & care given by all the staff is just outstanding. My father is treated with great respect & dignity.

He is warm, safe care for, loved, fed delicious meals. I could not have asked for a better home.

Reply from Barchester, Tixover House at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Marcus J (Nephew of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My uncle was treated with warmth and kindness. He thought it was a hotel at first, and it really does look like a modern hotel. Managers appreciated what a big decision it was for him, and were very supportive of relatives. There were enough care staff, and they were very responsive and smiled a

lot. Catering staff were kind and accommodating. He was made to feel valued and cared for, after losing his wife. He was content at Tixover House, and everyone there made his final weeks comfortable. As a relative, I found Tixover House so very welcoming, and I am very grateful to everyone there

Reply from Ive Alexander, General Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Naresh P (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Mym gets so well looked after, despite her dementia she feels the positive energy of the home and staff and this results in an immediate smile. All the staff are very welcoming and exude a positive energy. I feel so assured my mum is in a comfy place.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care HomeMum gets so well looked after, despite her dementia she feels the positive energy of the home and staff and this results in an immediate smile. All the staff are very welcoming and exude a positive energy. I feel so assured my mum is in a comfy place.

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Review of
Barchester Tixover House Care Home
from Sonja M (Wife of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband was well cared for at all times. As a family we were made to feel welcome on every visit. The atmosphere at Tixover was always warm and welcoming. At a time of anxiety and distress over my husbands end of life, the staff were always there reassuring with cups of tea and sympathy. A very big

thank you to them all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chater Lodge Care Home
from Andrew L (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Very good over all, friendly and family orinated and caring

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chater Lodge Care Home
from M W (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Mother came into Chater Lodge for respite care but ended up staying as a permanent resident. At one hundred years old and after living independently for so long it took a while to settled into the new routines. She is now happy in her new surroundings.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chater Lodge Care Home
from Karen W (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff here go over and above. Always happy in their work which shows in their caring duties. Activities are planned and welcomed by residents and their families. Staff involve families. I truly feel mum has found her forever home. I can rest knowing she is cared for and respected.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chater Lodge Care Home
from M C (Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

I originally came to stay for 2 weeks to see if I wanted to stay. Immediately liked it and rang my daughter to say I wish to stay as I thought it is a very nice home. The staff are very friendly and also very helpful.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Tixover House Care Home
from Anita F (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Tixover is an excellent care home surrounded by beautiful countryside. The facilities & room are clean, comfortable and well equiped. Meals are varied & of exceptional quality & nutritious. Staff are excellent & excel themselves in caring for the residents. Family atmosphere, Mum is enjoying her care

here. Home from home. I am happy that Mum is safe & well cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from G M (Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Exellent in all areas
Appreciate the continuitey of the staff
Glad to be here
Keep it up!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Tim B (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My father seems to have been very happy during his stay at Tixover Grange. The staff were all very kind and thoughtful, and the overall management could not have been more efficient. A very pleasant stay for Respite.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Maggie M (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

First time my husband has had respite care so I was very nervous & upset leaving him. But staff soon put my mind at rest. No restrictions on visiting times so whenever you arrived you could see how happy all were. Nothing hidden.
Staff worked with you to make sure he got the very best of care. Thank

you!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Nicola F (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

My mothers experience was considered caring the Demencia head of unit team leader was very observent to all mums personal needs keeping her adjust so her transition ran smoothly. The home runs as a team creating a lovely family feeling. I will deinately use the home again especially for rest bite. Thank

you x.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from C F (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

The home has a welcoming feel to it the moment you walk in.
All the staff are engaging. Courteous and helpful. Any queries are always dealt with promptly.
This reflects well on the residents who all appear happy and well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Sarah H (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot express highly enough the professionalism, care, kindness and dedication of this team of people. They are committed professionals who create an environment of safety, care, respect and dignity for their residents. The carehome has a strong and highly experienced management team which sets the

very high standard to which every member of staff, without exception, adheres to. I can't thank them enough for caring for my mum so warmly, kindly and professionally. Thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from Peter H (Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I am very comfortable in the care home. The staff are very caring and the medical care staff look after me well.
Regular entertainment is laid on from outside. Internal entertainment eg. quizzes, bowls and darts are a regular feature.
All efforts are made to make sure we (residents) are well looked

after.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Tixover House Care Home
from Pat G (Friend of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home. Well laid out for those less able. Variety of sitting areas.
Staff could not be more helpful & proactive in recognising the needs of residents.
Staff very welcoming of visitors. There is also tea/coffee & cakes & fruit available for visitors. You can also join residents for a meal if

booked in advance. Safe gardens available to get fresh air in. All excellent. Spacious rooms.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Tixover House Care Home
from Betty S (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Very interesting. Very welcoming. Staff excellent. Rooms are all excellent. Clean facilities. Cleanlines couldn't be better. Fruit available for visitors was lovely. Residents seem to enjoy the activities. Security looks excellent. Resident is very happy here and well looked after.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Tixover House Care Home
from J B (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

First time using this care home with my nana, she seems to have settled in so quickly. All the staff have been so welcoming and seem so compassionate - it's clear they care deeply about the residents. We all have peace of mind knowing our loved one is safe, happy and respected. Thank you!

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chater Lodge Care Home
from A W (Son of Resident) published on 24 March 2025 Submitted via Website • Report

Overall Experience

Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we

withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.

Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care HomeHi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Customer Feedback Team.

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Care Homes Owned by Barchester Healthcare Ltd in Rutland

Barchester Healthcare Ltd Locations in Rutland (4)

Barchester Healthcare Ltd Reviews in Rutland (191)

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

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