"Visited my friend (no - two friends) here several times with my wife and threatened to leave her if she doesn't look after me like they do…"
Read all 118 reviews
from £1,351 / week
48 Rooms
Location Type
Care Home
Tixover House provides high quality residential and nursing care for older people, including those with dementia. They are located in Rutland, and the home is easily accessible from Oakham, Stamford, ... Read more
"When it became apparent my father needed full time care my sister and I visited Chater Lodge on their open day and immediately felt the…"
Read all 79 reviews
from £1,350 / week
45 Rooms
Location Type
Care Home
Chater Lodge is a purpose-built home, in the friendly and picturesque village of Ketton, near the market town of Stamford.
A highly trained staff team provides first class residential care, as ... Read more
Welland Meadow consists of eleven extra care properties, organised to suit the independence of adults with some care needs, located in scenic surroundings and boasting numerous homely comforts and ... Read more
Chater Mews, in Stamford, consists of nine purpose-built extra care properties, set up in collaboration with nearby residential care provision in order to offer a safe and secure environment at the ... Read more
Barchester Healthcare Ltd Reviews in Rutland (197)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.703) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
from Tony W (Friend of Resident) published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Visited my friend (no - two friends) here several times with my wife and threatened to leave her if she doesn't look after me like they do at Tixover House. It's a wonderful care home
Reply from Ive Alexander, Acting General Manger at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from G M (Wife of Resident) published on 8 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The General Manager , Ive , made us feel supported as a family , the moment we entered Tixover House .
My husband settled with ease , over the first few weeks , as a special effort was made by everyone, to get to know him and make sure his needs were met . The activities provided are varied and interesting
with family and friends being encouraged to visit at any time . The staff engaged fully , always with a smile and happy to help in any way , especially with the smaller things , that make residents feel comfortable and cared for .
My husband enjoyed his meals , taken in an attractive , calm environment .
The garden room has beautiful views over open countryside, where we can chat as a family or play games , just like you would in your own lounge .
I think " home " is the important word . Every effort is made by the staff , to create that feeling of safety ,comfort , kindness and respect for its residents .
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from M B (Day Care) published on 7 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We have a monthly get together in the home and have always been treated with help and supplied with tea, coffee and biscuits. We are also invited to activities in the home, and can also have meals on request.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from L M (Next of Kin) published on 6 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My aunt Kathleen moved to Tixover House in October 2025 as an NHS End of Life placement. However, he health temporarily improved and being at Tixover House made the last 4 months of her life, which meant she was safe, cared for, understood and as happy as she could be. I always felt I was kept informed
of any changes in Kath's health and can't thank the caring staff who had involvement in looking after my aunt enough. Thank you so very much!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Karen G (Daughter of Resident) published on 10 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
When it became apparent my father needed full time care my sister and I visited Chater Lodge on their open day and immediately felt the welcoming atmosphere which Dad also felt when he visited. Since moving in in March last year the staff have been been lovely and have always gone the extra mile to
ensure he is well cared for. We can rest assured he is looked after in a safe environment with friendly staff and encouraged to participate in the various activities.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Anna J (Niece of Resident) published on 23 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Our 90-year-old uncle moved into Tixover House initially for emergency respite care. From our first contact, the staff were welcoming, kind, and supportive. The manager kindly visited his home to assess his needs and explain the move in a reassuring manner which helped him feel comfortable and involved
in the decision. He settled very well and later chose to stay permanently.
The standard of care was outstanding. Staff were patient, attentive, and treated my uncle with dignity and respect. The home was always spotless, meals were excellent with a choice of a 3 course meal or lighter options prepared by the chef on request. Tea/ coffee homemade cakes were readily available for residents and family. There was a great range of activities and live entertainment.
Sadly, my uncle has since passed away, but during his time at Tixover House he was cared for in a calm, friendly environment filled with kindness and compassion. Our family is extremely grateful for the care and support provided
Reply from Tixover House, Tixover House at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from N V (Daughter of Resident) published on 19 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My Dad has been in Tixover house since December 2024. 1year now. Seeing that I am not resident in the UK I am so reassured that my father is being looked after with 5 star quality. The dedication love & care given by all the staff is just outstanding. My father is treated with great respect & dignity.
He is warm, safe care for, loved, fed delicious meals. I could not have asked for a better home.
Reply from Barchester, Tixover House at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from Marcus J (Nephew of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My uncle was treated with warmth and kindness. He thought it was a hotel at first, and it really does look like a modern hotel. Managers appreciated what a big decision it was for him, and were very supportive of relatives. There were enough care staff, and they were very responsive and smiled a
lot. Catering staff were kind and accommodating. He was made to feel valued and cared for, after losing his wife. He was content at Tixover House, and everyone there made his final weeks comfortable. As a relative, I found Tixover House so very welcoming, and I am very grateful to everyone there
Reply from Ive Alexander, General Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from Naresh P (Son of Resident) published on 2 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mym gets so well looked after, despite her dementia she feels the positive energy of the home and staff and this results in an immediate smile. All the staff are very welcoming and exude a positive energy. I feel so assured my mum is in a comfy place.
Reply from Ive Alexander, General Manager at Barchester Tixover House Care HomeMum gets so well looked after, despite her dementia she feels the positive energy of the home and staff and this results in an immediate smile. All the staff are very welcoming and exude a positive energy. I feel so assured my mum is in a comfy place.
from Sonja M (Wife of Resident) published on 30 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband was well cared for at all times. As a family we were made to feel welcome on every visit. The atmosphere at Tixover was always warm and welcoming. At a time of anxiety and distress over my husbands end of life, the staff were always there reassuring with cups of tea and sympathy. A very big
thank you to them all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Andrew L (Son of Resident) published on 15 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very good over all, friendly and family orinated and caring
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from M W (Son of Resident) published on 7 October 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mother came into Chater Lodge for respite care but ended up staying as a permanent resident. At one hundred years old and after living independently for so long it took a while to settled into the new routines. She is now happy in her new surroundings.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Karen W (Daughter of Resident) published on 6 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Staff here go over and above. Always happy in their work which shows in their caring duties. Activities are planned and welcomed by residents and their families. Staff involve families. I truly feel mum has found her forever home. I can rest knowing she is cared for and respected.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from M C (Resident) published on 6 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I originally came to stay for 2 weeks to see if I wanted to stay. Immediately liked it and rang my daughter to say I wish to stay as I thought it is a very nice home. The staff are very friendly and also very helpful.
Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
from Anita F (Daughter of Resident) published on 19 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Tixover is an excellent care home surrounded by beautiful countryside. The facilities & room are clean, comfortable and well equiped. Meals are varied & of exceptional quality & nutritious. Staff are excellent & excel themselves in caring for the residents. Family atmosphere, Mum is enjoying her care
here. Home from home. I am happy that Mum is safe & well cared for.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from G M (Resident) published on 15 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Exellent in all areas
Appreciate the continuitey of the staff
Glad to be here
Keep it up!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from Tim B (Son of Resident) published on 5 September 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My father seems to have been very happy during his stay at Tixover Grange. The staff were all very kind and thoughtful, and the overall management could not have been more efficient. A very pleasant stay for Respite.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from Maggie M (Wife of Resident) published on 29 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
First time my husband has had respite care so I was very nervous & upset leaving him. But staff soon put my mind at rest. No restrictions on visiting times so whenever you arrived you could see how happy all were. Nothing hidden.
Staff worked with you to make sure he got the very best of care. Thank
you!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from Nicola F (Daughter of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mothers experience was considered caring the Demencia head of unit team leader was very observent to all mums personal needs keeping her adjust so her transition ran smoothly. The home runs as a team creating a lovely family feeling. I will deinately use the home again especially for rest bite. Thank
you x.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from C F (Son of Resident) published on 11 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The home has a welcoming feel to it the moment you walk in.
All the staff are engaging. Courteous and helpful. Any queries are always dealt with promptly.
This reflects well on the residents who all appear happy and well.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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