Barchester Healthcare Ltd in Rutland | 4 Care Homes

Review of
Barchester Tixover House Care Home
from G M (Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Exellent in all areas
Appreciate the continuitey of the staff
Glad to be here
Keep it up!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Value for Money

Review of
Barchester Tixover House Care Home
from Tim B (Son of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My father seems to have been very happy during his stay at Tixover Grange. The staff were all very kind and thoughtful, and the overall management could not have been more efficient. A very pleasant stay for Respite.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review of
Barchester Tixover House Care Home
from Maggie M (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

First time my husband has had respite care so I was very nervous & upset leaving him. But staff soon put my mind at rest. No restrictions on visiting times so whenever you arrived you could see how happy all were. Nothing hidden.
Staff worked with you to make sure he got the very best of care. Thank

you!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review of
Barchester Tixover House Care Home
from Nicola F (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

My mothers experience was considered caring the Demencia head of unit team leader was very observent to all mums personal needs keeping her adjust so her transition ran smoothly. The home runs as a team creating a lovely family feeling. I will deinately use the home again especially for rest bite. Thank

you x.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from C F (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

The home has a welcoming feel to it the moment you walk in.
All the staff are engaging. Courteous and helpful. Any queries are always dealt with promptly.
This reflects well on the residents who all appear happy and well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from Sarah H (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot express highly enough the professionalism, care, kindness and dedication of this team of people. They are committed professionals who create an environment of safety, care, respect and dignity for their residents. The carehome has a strong and highly experienced management team which sets the

very high standard to which every member of staff, without exception, adheres to. I can't thank them enough for caring for my mum so warmly, kindly and professionally. Thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from Peter H (Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I am very comfortable in the care home. The staff are very caring and the medical care staff look after me well.
Regular entertainment is laid on from outside. Internal entertainment eg. quizzes, bowls and darts are a regular feature.
All efforts are made to make sure we (residents) are well looked

after.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from Pat G (Friend of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home. Well laid out for those less able. Variety of sitting areas.
Staff could not be more helpful & proactive in recognising the needs of residents.
Staff very welcoming of visitors. There is also tea/coffee & cakes & fruit available for visitors. You can also join residents for a meal if

booked in advance. Safe gardens available to get fresh air in. All excellent. Spacious rooms.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Tixover House Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Review of
Barchester Chater Lodge Care Home
from K W (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

All staff have been very welcoming, courteous, professional and caring.
We needed somewhere for mum to call her home and believe this is now it. She hasn't stopped smiling since she came here and it is SO good to see! The ambience is very homely, the activities carried out are thoughtful and fun.

The home is in a beautiful rural setting.
Staff make you feel welcomed and informed. This has been a tremendous relief for us. I can now start to rest myself.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from Betty S (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Very interesting. Very welcoming. Staff excellent. Rooms are all excellent. Clean facilities. Cleanlines couldn't be better. Fruit available for visitors was lovely. Residents seem to enjoy the activities. Security looks excellent. Resident is very happy here and well looked after.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from J B (Granddaughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

First time using this care home with my nana, she seems to have settled in so quickly. All the staff have been so welcoming and seem so compassionate - it's clear they care deeply about the residents. We all have peace of mind knowing our loved one is safe, happy and respected. Thank you!

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from A W (Son of Resident) published on 24 March 2025 Submitted via Website • Report

Overall Experience

Extremely disappointed with the standard of care, the care after my mother suffered an unattended fall at the home, the overall very poor cleanliness of the home, the smell of urine in the rooms and hallways and the customer service. I had intended for my mother to be at the Home permanently but we

withdrew her due to the poor overall Home experience. A written complaint has been submitted to Barchester and this has been forwarded to the CQC. Would not place a relative there. Excessively disappointed.

Reply from Feedback Team, The Feedback Team at Barchester Chater Lodge Care Home

Hi, thanks for leaving your review. We're sorry to hear you remain unhappy following the response you've received to your complaints recently raised to the home. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Customer Feedback Team.

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Review of
Barchester Tixover House Care Home
from L B (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

Dad moved here at the end of last year. He was reluctantly agreeing he needed more care, but has now settled in well. His pictures are on the wall of his room, books in place & TV, so he has all he needs.

Reply from Jane Longstaff, On behalf of Tixover House at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from Phillippa K (Granddaughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

You have all accepted + welcomed my Grandma so well; we have all been very nervous about the transition for not only her, but us too. But you have all gone over and above for us all.
We thankyou - all of you.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from John C (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Chater Lodge are always warm, welcoming and friendly. it was my mum's 97th birthday and four of us had a lovely lunch followed by a delicious homemade birthday cake. The staff made my mum's day very special and ensured we were all fully catered for and we all had the best of days.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from V H (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

So glad Mum is in such a caring environment, which gives me peace of mind too. Writing this after staying for Mum's birthday - lovely lunch and afternoon, birthday cake = very good and very full! I have noted that sweet is never too sweet, really good and thoughtful. Carers are very caring and have

a good mix of activities. Everyone is very helpful and goes the extra mile with any of my concerns sorted very quickly. It can be difficult being the 'daughter' as we all want the best for our parents. Luckily we found the best.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from J K (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

A lovely welcoming atmosphere. Staff were readily available to both visitors and residents. All staff seem to have a vested interest in the welfare of the residents. We used the quiet room for part of our visit which is well-appointed and away from the busy lounge. It's nice that the bedrooms can be

personalised with bedding, pictures etc. The list of daily/weekly activities cover a wide range of interests and is delivered by a very bubbly and upbeat team. The dining room is very attractive and the food is well portioned. All in all the caring team provide a 'cuddle' of care and each resident is an individual. Came away knowing mum is well cared for and safe and is becoming part of the Chater Lodge family.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Chater Lodge Care Home
from M C (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report

Overall Experience

My mum is cared for with dignity and she feels very well looked after.

Reply from Zoe Postgate, General Manager at Barchester Chater Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from Daphne S (Niece of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

We are finding Tixover House Care Home an ideal place for my aunt. She is being looked after very well, clean, looking tidy, her room is always looked after, and her laundry done and put away. The staff pop in and ask if she's comfortable and we love that we can make ourselves a cup of tea and help

ourselves to a scone or cake.
The management and staff are all very approachable and helpful. Everything is done with a smile.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Tixover House Care Home
from N P (Relative of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care provided with absolute detail. My mother has dementia and is always unsettled with strangers. However, the professionalism, empathy, experience and understanding of the staff made Mum feel very settled. Not once did they have to contact me for help. Very friendly place located in a beautiful,

rural surrounding. I feel so comfortable that it was almost like an extension of our home.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Barchester Healthcare Ltd in Rutland

Barchester Healthcare Ltd Locations in Rutland (4)

Barchester Healthcare Ltd Reviews in Rutland (184)

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Chater Lodge Care Home

Barchester Tixover House Care Home

Barchester Tixover House Care Home

Awards / Recognitions (14)

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