Barchester Healthcare Ltd in Derbyshire | 1 Care Home

Review of
Barchester Bluebell Park
from Louisa F (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

Cannot thank all at Bluebell Park care home enough. My mum moved there at the end of February this year and the care, kindness and respect that was given to her by all was outstanding. Sadly she passed away after six weeks there, the nurses and carers showed such kindness and compassion to mum and us,

her family, at a very difficult time.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for leaving this review and for choosing us to support you and your mum throughout this time. From me and the team we send you and your family lots of love.

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Review of
Barchester Bluebell Park
from Samantha D (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

Just wanted to say a huge thankyou to the staff and carers at BlueBell Park. It was a very difficult and emotional decision to arrange for Dad to have a 3 week stay at the home, but the staff particularly 2 members of staff couldn't have made us feel more relaxed and comfortable knowing that Dad was

in safe hands. The home is beautifully furnished and it's obvious that the team go to great lengths to ensure residents feel at home.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking time to leave us a review, i will take pleasure in sharing this with the team. I am so pleased to hear the team made this experience a relaxed and comfortable one too.

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Review of
Barchester Bluebell Park
from Andy B (Son of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

The excellent and truly caring team are the outstanding feature of Bluebell Park care home. It is obvious that mum is genuinely cared about and well looked after. The daily, positive and cheerful interaction with various members of the team makes ALL the difference. Everyone, from the carers, to

the nurses, the activities team to the catering team and the handymen are all fantastic. The management team too, make every effort to ensure that the whole experience is as smooth and helpful as possible.
The facilities are of an excellent standard, with numerous different areas to pass time from the coffee/meeting area in reception, to the beautifully decorated lounges and smaller, more private breakout spaces. The garden is lovely too. Interesting and pleasant decor makes the whole place very welcoming. Mum was able to bring various items from home including her favorite chair and various pictures, which make her room very much like a home from home.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

I am so please to hear your you and your mum are happy with us and it is great to hear we are a home from home for you, family and friends. Thank you again.

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Review of
Barchester Bluebell Park
from Rehana J (Granddaughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Barchester Bluebell Park feels very homely. The thing I like best is that there are no visiting hours, so I can nip in any time, as I would if my nan was at home. The carers are very kind and considerate, they go above and beyond to help and to make sure needs are met. They are genuinely kind and fond

of the people they look after. We have been on both the dementia and residential floors, and both have been excellent. The garden is absolutely stunning and a lovely experience for us to take Nan into, especially when visiting with children. There is a large variety of activities across the floors too, which gives us another dimension to our visits, which helps. Overall, everyone has just made us feel so welcomed and so well looked after.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave this review., it was an absolute pleasure to read and to share with the team. Thank you again.

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Review of
Barchester Bluebell Park
from Tracy J (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been here now some six weeks. The staff are professional, conscientious and friendly, so much so, the team feel like family to us. Mum is cared for 24 hours and is also socially and mentally stimulated which, for the family, is heartwarming and reassuring - life-enhancing in her latter years

- how amazing for Mum and her loved ones. Thank you so much to the whole Barchester Bluebell Park team. I feel that Mum couldn't be in safer hands.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for this review, Tracy, I really appreciate your comments and feedback and will pass this on to the whole team here at Bluebell Park.

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Review of
Barchester Bluebell Park
from Coral B (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy. All wonderful staff with my mam. As are all that visit her.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for leaving us this review, really grateful for your feedback.

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Review of
Barchester Bluebell Park
from Jen T (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the home enough - the staff are understanding of Mum and her needs, never fails to amaze me. The staff are always happy, always helpful and kind and look after Mum beyond our greatest hopes.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

What a lovely review to receive, i took great pleasure sharing this with the team in the home and thank you so much for taking the time to provide this review.

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Review of
Barchester Bluebell Park
from Karen K (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the care my mum is receiving at Barchester Bluebell Park. The staff are all very friendly and nothing is too much trouble for them. All areas are kept tidy and clean, rooms are cleaned daily.
Mum loves the food, there's always a menu on view with plenty of choices. Particularly pleased

with the entertainment staff, they are lovely and have persuaded Mum to join in with all the activities.
Mum is very happy here and that's down to all of the staff.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you for taking the time to leave us a review, it is fantastic to hear that your mum is having a lovely time with us and I will pass on your feedback to the hospitality and activities team, along with the wider team as we all love hearing how our residents are enjoying their stay. Thanks again

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Review of
Barchester Bluebell Park
from Karen P (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The staff at Barchester Bluebell Park are incredible. They always look out for my mother. They understand her needs and idiosyncrasies. I know they will keep me fully informed and listen to my concerns.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave us a review, I really appreciate it and look forward to sharing this with the team. Thanks again, Rachel.

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Review of
Barchester Bluebell Park
from Glyn W (Husband of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the commitment of all members of staff. They treat people with dignity and greet residents by their names, often showing real interest in them.
I have observed, many times, the quiet dedication with which staff go about their duties and their readiness to help is very

commendable.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave this review, the team and I really appreciate your comments. I have shared this with the team in the home and it is lovely to hear. Thank you.

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Review of
Barchester Bluebell Park
from Sarah C (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Barchester Bluebell Park is a beautiful, purpose-built care home. My mum received good care during her six-month stay.
All of the carers and nurses work extremely hard and give really good care. They treated my mum with kindness, respect and dignity. They also treated us, her family members, with kindness

too.
We were able to have Christmas lunch with Mum and all the staff, including the chef, made it really special and went above and beyond to ensure we really enjoyed a family Christmas dinner together and we are extremely grateful for this.
When problems arose, it was easy to communicate with the appropriate staff and most issues quickly dealt with.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from Susan G (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Barchester Bluebell Park for eighteen months now and she is very comfortable, relaxed and contented. The staff are genuinely caring and they show kindness and respect towards all residents. Mum is always clean, warm and well-fed and she clearly feels very safe and secure in such a homely

environment.
We feel truly lucky to have secured a place for Mum in such a professionally run care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from E N (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

Awful. If your loved one has any other condition apart from Alzheimer's do not send them here. The staff are not trained and to call it a specialist care home is a joke. They do not know how to handle patients with more complex needs.

Reply from Feedback Team, The Feedback Team at Barchester Bluebell Park

Thank you for taking the time to leave your review. Bluebell is a home that supports residents who are living with Dementia who are at various stages of their journey, and our staff are trained to support the residents with their needs, providing they can maintain the resident's safety. We understand that the home had lots of communication with your family as it became clear that the staff were experiencing difficulties meeting the needs of your loved one and a transfer to a more specialist placement was needed, which had been agreed in the latest meeting.
We’re really sorry to learn of the way you feel following the decisions made between the home and your family and that the placement could not continue. We’re committed to ensuring the highest levels of resident care and safety are provided at all times. Kind regards Feedback Team, feedback@barchester.com

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Review of
Barchester Bluebell Park
from M H (Nephew of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

The care was satisfactory but aunt/uncle was not encouraged to participate in activities so spent a lot of time in their room. More physio would have been good and also encouragement for personal grooming hair/shaving.

Reply from Feedback Team, The Feedback Team at Barchester Bluebell Park

Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. We will always try to engage with our residents to be part of the activities that take place within our home as we understand the importance of mental stimulation and movement. Please be assured we will always encourage our residents however this will never be forced. Your comments will be shared with the team. We’d also like to thank you and your family for the very kind donation that was made to our staff fund, this is a testament to their dedication and hard work. This is really much appreciated. Kind regards, Blue Bell Park.

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Review of
Barchester Bluebell Park
from Carol H (Daughter of Resident) published on 5 April 2023

Submitted via Postal Card • Report

Overall Experience

A wonderful care home with excellent facilities, staff and care. I could fault it. My mother enjoyed her time living at Bluebell Park and the end-of-life care that she received was superb.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from J S (Daughter of Resident) published on 23 December 2022

Submitted via Website • Report

Overall Experience

Mum has been a resident for almost five years, on Memory Lane. This year the staff helped me organize a garden party for her 100th birthday which was a great success. I live in Canada and visit mum for extended periods twice a year. Mum is always well cared for, treated with respect, affection and consideration

for her dignity. The home is always clean, is well run, with beautiful gardens. I feel fortunate to have found such a lovely place for my mum.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from Linda M (Daughter of Resident) published on 2 December 2022

Submitted via Website • Report

Overall Experience

An excellent care home. Always clean and tidy when we visit. My dad is very well looked after and the staff are very friendly. Nothing is too much trouble for any of the staff.
Always kept up to date with details.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from Helen D (Daughter of Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience

Mum has been at Bluebell Park for four years and during that time has received excellent care both physically and emotionally. Mum's specific needs are understood and the compassion and kindness shown by staff is a great comfort to us. We are very grateful to all the staff who care for Mum on our behalf.

Thank you.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from Ian C (Son of Resident) published on 30 September 2022

Submitted via Postal Card • Report

Overall Experience

When my mother entered Bluebell Park she was anxious, unhappy and in pain. It is a testament to her treatment that she is now happy and is no longer anxious or in pain. I know that she is safe and well cared for. Her room is light and airy and she is very pleased with her own en-suite facilities. The

home is clean, fresh, well maintained and comfortable. All the staff are cheerful, kind and attentive Nothing is too much trouble. I would heartily recommend Bluebell Park to anyone looking for care in their declining years.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Bluebell Park
from Gill D (Daughter of Resident) published on 13 June 2022

Submitted via Website • Report

Overall Experience

Found the staff to be courteous and respectful at all times and particularly friendly with my mum, who has been there for 16-months. The care is excellent and the facilities very good. But it’s the staff that really matter, and I have found them to be wonderful. Would definitely recommend.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Home Owned by Barchester Healthcare Ltd in Derbyshire

Barchester Healthcare Ltd Locations in Derbyshire (1)

Barchester Healthcare Ltd Reviews in Derbyshire (59)

Barchester Bluebell Park

Barchester Bluebell Park

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Barchester Bluebell Park

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