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Care Home Owned by Barchester Healthcare Ltd in Cleveland & Teesside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Barchester Healthcare Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Barchester Healthcare Ltd are showing below.

View the details of all 270 locations (with 22571 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Cleveland & Teesside (1)

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1 Care Home owned by Barchester Healthcare Ltd in Cleveland & Teesside
Barchester Briardene Care Home

West Avenue, Billingham TS23 1DA 

10 48 reviews
"My husband receives the highest standard of care on a daily basis and has done for the past 4 years plus. His health has been in a slow…"   Read all 48 reviews
Location Type Care Home

At Briardene, professionals enhance life quality through a high standard of care and support for people living with dementia and associated challenging behaviours. The service is provided by a multi-disciplinary team with all care and treatment programmes… Read more about Barchester Briardene Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 34 Rooms

Barchester Healthcare Ltd Reviews in Cleveland & Teesside (48)

9.7

Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.739) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Barchester Healthcare Ltd
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Review of

Barchester Briardene Care Home

from A P (Wife of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband receives the highest standard of care on a daily basis and has done for the past 4 years plus. His health has been in a slow decline during that time but I know his life has been greatly extended through the care he has received.
Through frailty, he is mostly in bed but he is never just
left alone in his room for long periods. There is continual checks and interaction. On his good days, there are periods of wheelchair visits to the lounge and dining room for further stimulation.
Though there are professional Mental Health Nurses on site, the Community Health Nurse is on call should there be any concerns that requires further medical attention.
Cleanliness is at a very high standard; first class, award winning catering; wellness and music therapy; hairdresser; a great activities co-ordinator; in-house laundry that works tirelessly; two maintenance men that stops at nothing;
Management that runs a well-oiled home.
Home is the key word as it's
the next best thing. Thank you!
Reply from June Hoggart, General Manager at Barchester Briardene Care Home

Thank you for this great review, I will pass your comments on to the staff. I am so pleased that you are happy with the home and staff. Your feedback is very important to us.

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Review of

Barchester Briardene Care Home

from Robert S (Husband of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff here for the support and care given to my wife, and the dedication and compassion they have to everyone.
On every visit I'm made welcome and kept informed on her progress. It is reassuring for me to know she is in the care of such professional people. Thank you.
Reply from June Hoggart, General Manager at Barchester Briardene Care Home

Thank you so much for this lovely review. We always appreciate all feedback from our families. We will make sure your comments are passed on to the staff who will be very happy.

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Review of

Barchester Briardene Care Home

from L L (Wife of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's is cared for by the amazing staff at Briardene. From the management, nurses, admin, support workers, housekeepers, chefs and of course the handymen all are brilliant cheerful and kind and so hardworking. The support I get is outstanding from everyone.
He always looks smart and his room
is immaculate. As he can't be at home its the only place I would want him to be
Huge thanks everyone.
Reply from June Hoggart, General Manager at Barchester Briardene Care Home

Thank you very much for this wonderful review, I will pass this on to the staff who I am sure will be very happy.

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Review of

Barchester Briardene Care Home

from Claire B (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing in Briardene Care Home and the care that he is receiving is 5 star.
Every staff member is amazing. They truly care about the residents and have taken the time to get to know our dad. For example, they asked us about his interests when he moved there (he loves gardening)
and they took him to a garden centre to buy plants to make a hanging basket with him. This is one example of many! Dad goes out on trips for fish and chips (his favourite), there is an activities co-ordinator who involves dad in a number of exciting and stimulating activities. Nothing is too much trouble for the staff. They are warm, friendly and extremely welcoming to all of our family. Refreshments are offered every time we visit.
At Briardene, the hygiene levels are outstanding. Dad's room is always clean, warm and cosy. Dad's personal hygiene standards are kept high, too.
We cannot speak highly enough of staff. We feel extremely lucky that dad gets to experience their care.
Thankyou
Reply from June Hoggart, General Manager at Barchester Briardene Care Home

Thank you very much for this amazing review, the staff are absolutely delighted with your comments and that you feel that your Dad has a whole home approach to his care. He is a very welcome addition to our home and thank you for entrusting his care to us.

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Review of

Barchester Briardene Care Home

from Sarah K (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was here for a few years and was settled here. The care she received whilst she was there was fantastic. They knew her and her needs, they knew her history. They listened to her. They took her out when able. They involved her with activities. Great communication with family. Food excellent. Care
in her last few days amazing, especially care and compassion to the family. All staff lovely. Can't fault.
Reply from June Hoggart, General Manager at Barchester Briardene Care Home

Thank you very much for this review, it was an absolute pleasure to look after your mum and she is missed by all of the staff. I will ensure that your review is passed on to the staff.

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Review of

Barchester Briardene Care Home

from Mark S (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother over the last 12 months has been excellent. The staff from the carers through to the management team have shown that they all care for the residents and it is not just a job to them.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you very much for your kind review. It makes us very proud and humbled when we hear such lovely words coming from a family member. It has been our absolute pleasure to care for your mum. Your comments will be passed to all the staff. Thank you again.

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Review of

Barchester Briardene Care Home

from Liz M (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Briardene Care Home has exceptional staff who genuinely care for the residents (whom they regard as family) & who offer kindness, practicality, lightheartedness & dignity to our loved ones.
During visits (& calls) we are always greeted warmly by staff & offered a drink. Communication from the management
& back office team is always polite, empathetic, professional, respectful & caring.
Our Mum is listened to, respected, loved & valued, personal hygiene standards are kept high & her room is always warm, clean & tidy.
Staff make a big effort to celebrate key events like Birthday's, Mother's Day, Easter, Christmas etc & there are visits from musicians, hand & foot care therapists, a hairdresser etc. An activities co-ordinator works very hard to both stimulate & calm each resident according to their personal needs and attentiveness to residents is noted. Thank you to everyone at Briardene for helping to bring much needed peace of mind to our family & for all you do for our Mum.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Hi Liz thank you so much for this absolutely wonderful review about our service. It is a privilege to look after your Mum and we are so pleased that you are happy with the care. The staff will be delighted that you have taken the time to write this review and I will ensure that this is passed on to them.

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Review of

Barchester Briardene Care Home

from Sidney G (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife transferred to Briardene Care Home, I have noted weekly the higher standards of personal care that she has been receiving from the attentive care staff of all grades, races and religions.
Her bedroom is always clean and tidy and appears warm and comfortable.
I am personally greeted affectionately
on every visit.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you for your lovely words. Your wife is a pleasure to care for and has settled beautifully into our Briardene family. I will be sure to pass on your very kind comments to all the staff.

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Review of

Barchester Briardene Care Home

from John S (Friend of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have made many visits to see my friend since he came to Barchester Briardene Care Home over two years ago. During this time, the staff have always been caring, compassionate and friendly towards him over this period. They always appear 'for' the residents, irrespective of their circumstances or degree
of incapacity. They always appear self-motivated and positive. They are always very patient with the patients! Working relationships between the staff appear to be excellent too. They are always very friendly and helpful when I speak to them and I really appreciate the cups of tea they make for me.
The facilities are very good and well-maintained to a high standard. Staff always appear busy and this includes caretaking staff who are often seen on my visits.
If I ever succumb to the ailments suffered by the residents at Briardene, I hope that they will find a place for me.
Thank you all for doing such a first-class job for my friend.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you so much for this amazing review, we are so humbled by your response and the way you have spoken about our home and staff. I will inform the staff about your comments and I know they will be thrilled. It has been lovely seeing you visit for these past few years. Thank you again.

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Review of

Barchester Briardene Care Home

from Adrian S (Son of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am constantly impressed with the high level of care given to my mother. The staff make Barchester Briardene Care Home what it is. They are always attentive to the residents and friendly to their relatives and friends.
The staff genuinely care about each resident, loving but business-like when necessary.
Thank
you Briardene for looking after my mother with such understanding.
Reply from Lisa Robb, Home Administrator at Barchester Briardene Care Home

Thank you for your wonderful review, I will ensure to pass on your lovely words to all the staff. Your loved one is an absolute pleasure to care for and part of our Briardene family.

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Review of

Barchester Briardene Care Home

from Maria E (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can easily say I am so grateful to Barchester Briardene Care Home and their wonderful staff for taking care of my mother. I stay 6 hours away so can't get to see her as often as I would like but I know she has the best care she can be getting, as she tells me how wonderful the place is every time
we go. The staff are incredible and so good to them.
Reply from Kerry Smith, Deputy Manager/ CLN at Barchester Briardene Care Home

Thank you so much for your lovely words. It is always nice to hear positive reviews from our families.

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Review of

Barchester Briardene Care Home

from Elizabeth C (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just got back from holiday, went to visit my dad, he looks amazing and is very happy in this care home. Dad has been a resident for almost 2 years at Briardene and before this I could never have gone on holiday and relaxed without worrying the whole time.
Thank you to all the staff at Briardene from
the management to the care givers and supporting staff.
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you very much for such an amazing review, it is an absolute pleasure to look after. The staff will be thrilled with your comments, I will ensure that your comments are passed on to all of the staff.

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Review of

Barchester Briardene Care Home

from Terry K (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my mum.
She has been at the home for a few months now and she has settled in very well.
My mum suffers from high anxiety and has many challenging issues linked with the awful disease Alzheimer's which is why she was recommended to be a resident.
I was blown away with the care
Mum and the other residents received on my visit.
The staff interacted with her and the others and you could sense a general feeling of calm and that in itself must be difficult to achieve.
Mum was clean and dressed well and she looked healthy. She always took pride in her appearance and the staff have recognised this and helped her in every way for which the family are very grateful.
On my visit, a singer sang songs from the 50s and 60s, all of the residents, including my mum, really enjoyed it, some of them had a dance and many sang along. It's really nice to know that they have these types of activities.
I would like to thank the management and the staff for the fabulous work they are doing.
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so much for this great review and we are so pleased that you are happy with your mum's care. We are grateful for the feedback from our families about their experiences whilst visiting loved ones. I will pass your lovely comments on to the staff and they will be thrilled. Thank you again.

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Review of

Barchester Briardene Care Home

from Tony R (Son of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mam has been at the home she has been looked after really well. She can be very challenging but the staff are always professional & try to meet her needs to the best of their abilities.
Mam has had a couple of incidents which I have been informed of and I have had chance to discuss with the
staff & management. This is the third home mam has been in and this is the best by far.
Thank you all for taking care of my mam.
Reply from Kerry Smith, Deputy Manager/CLN at Barchester Briardene Care Home

Thank you for your kind words. It is always nice to hear positive reviews from our families.

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Review of

Barchester Briardene Care Home

from Amanda P (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Barchester Briardene Care Home since May and it has been the best thing for her. Mum has Alzheimer's with challenging behaviour, the carers at the home are fantastic and her care has been very good!
The activities are very good and Mum has found on a daily basis. Mum always
looks tidy and clean too. Communication with the home is always very easy and friendly.
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you for your great review, we are always happy when our families take the time to do a review. It is an absolute pleasure to look after your mum and are happy that you feel that she is doing well in our care. I will feed your lovely comments back to the staff.

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Review of

Barchester Briardene Care Home

from Dawn S (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my dad's fourth care home. His dementia got really bad this year. What can I say about Barchester Briardene Care Home? Unbelievable. Nothing is too much trouble. Staff are all so caring, they love my dad. From the management to the carers and the cleaning staff, amazing. Thank you all.
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Hi Dawn, thank you so much for this wonderful review about your dad and his care. We are delighted that you are happy with the care your dad is receiving. He is an absolute pleasure to look after. The staff will be very happy with your review, I will ensure this gets passed on to them. Thank you for taking the time to do this review, it means a great deal to us knowing our families are happy.

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Review of

Barchester Briardene Care Home

from Nick D (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Barchester Briardene Care Home from almost two months in hospital and following one and a half years at a care home. We were initially sad that his previous care home could no longer meet his needs; however, we knew from our initial meeting with Briardene management that Briardene was
the best place for him to receive care.
All of the staff at Briardene show real understanding of his dementia and complex needs and are always respectful of his personality and individual preferences. He has been at Briardene for about eight months now and we are 100% confident in the care he continues to receive.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

This is the most lovely review. We are delighted to care for Dad and we are so happy that you feel he is well looked after. At Briardene, we pride ourselves in the fact that we embrace a person-centred approach to care and everyone is looked after as an individual. Our staff will be delighted with your thoughts of how well we are doing to support Dad. Thank you.

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Review of

Barchester Briardene Care Home

from Patricia M (Wife of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for at Barchester Briardene Care Home for the last three years, sadly passed away on March 10th. He was in the most wonderful place, I always felt it was a place for both of us. It was my second family, nothing was too much trouble for them. Such loving, caring, warm people
with hearts of gold. They all treated my husband with respect and we've seen how attached they get to residents. Thank you all from the bottom of my heart.
Miss you all so much.
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so much for this amazing review, this is so nice of you to take the time to do this for us. The team very much embrace all of our lovely clients, the families are just as important to us. This is a great accolade to the dedication of the staff who cared for your husband. Please come back and see us, you will be very warmly welcomed.

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Review of

Barchester Briardene Care Home

from Angela E (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad has been well looked after. Staff are very caring with my stepdad and me and my mam. They make us feel part of the family, always welcome us and the care provided is 100%. Staff are lovely and brilliant with Stepdad, even when he gets agitated, they always have a smile on their faces and
genuinely care. Food is lovely, room is always clean and cosy.
Reply from Christine Winkley, Registered Nurse at Barchester Briardene Care Home

Thank you so much for your review. It's so good to know you are happy with our care and that we can support you and Mam. It is a pleasure to look after Stepdad. I will pass on your kind words and review to our staff.

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Review of

Barchester Briardene Care Home

from Ray H (Son of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at this care home for nearly two years however he recently passed away on the 26th April 2024. During his time at Briardene Dad received exceptional care from what I can only describe as a totally dedicated and totally professional team. The care provided didn't just stop at
Dad; it was extended to the whole family every time we visited - in fact it's fair to say that the team at Briardene felt like an extension of our own family.
Dementia is a cruel disease and it is heartbreaking to watch it slowly but surely destroying a person however simple things like Dad always having clean clothes, having a regular haircut, having a daily shave, eating excellent food and living in a clean environment make it all the more bearable - thank you team Briardene for everything thing that each of you did for Dad.
We celebrated Dad's life last week and it meant so much to us that many of the team from Briardene came along to the Crematorium to wish him farewell!
Reply from June Hoggart, Manager at Barchester Briardene Care Home

Thank you so very much for this wonderful review, it was an absolute honour to look after your Dad. The staff paid a final tribute to a true Gentleman because he was much loved by us all. Thank you for the kindness you as a family have shown the full staff team at Briardene. I will pass your comments on to the staff and they will be delighted that you have taken the time to give us such an amazing review.

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Awards / Recognitions (14)

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Barchester Healthcare Ltd in Jersey Barchester Healthcare Ltd in Bath & North East Somerset Barchester Healthcare Ltd in Berkshire Barchester Healthcare Ltd in Bristol Barchester Healthcare Ltd in Buckinghamshire Barchester Healthcare Ltd in Cambridgeshire Barchester Healthcare Ltd in Cheshire Barchester Healthcare Ltd in Cleveland & Teesside Barchester Healthcare Ltd in Cornwall Barchester Healthcare Ltd in Cumbria Barchester Healthcare Ltd in Derbyshire Barchester Healthcare Ltd in Devon Barchester Healthcare Ltd in Dorset Barchester Healthcare Ltd in Durham Barchester Healthcare Ltd in East Riding of Yorkshire Barchester Healthcare Ltd in East Sussex Barchester Healthcare Ltd in Essex Barchester Healthcare Ltd in Gloucestershire Barchester Healthcare Ltd in Greater Manchester Barchester Healthcare Ltd in Hampshire Barchester Healthcare Ltd in Herefordshire Barchester Healthcare Ltd in Hertfordshire Barchester Healthcare Ltd in Isle of Wight Barchester Healthcare Ltd in Kent Barchester Healthcare Ltd in Lancashire Barchester Healthcare Ltd in Lincolnshire Barchester Healthcare Ltd in London Barchester Healthcare Ltd in Merseyside Barchester Healthcare Ltd in Norfolk Barchester Healthcare Ltd in North Somerset Barchester Healthcare Ltd in North Yorkshire Barchester Healthcare Ltd in Northamptonshire Barchester Healthcare Ltd in Northumberland Barchester Healthcare Ltd in Nottinghamshire Barchester Healthcare Ltd in Oxfordshire Barchester Healthcare Ltd in Rutland Barchester Healthcare Ltd in Shropshire Barchester Healthcare Ltd in Somerset Barchester Healthcare Ltd in South Gloucestershire Barchester Healthcare Ltd in Staffordshire Barchester Healthcare Ltd in Suffolk Barchester Healthcare Ltd in Surrey Barchester Healthcare Ltd in Tyne & Wear Barchester Healthcare Ltd in Warwickshire Barchester Healthcare Ltd in West Midlands Barchester Healthcare Ltd in West Sussex Barchester Healthcare Ltd in West Yorkshire Barchester Healthcare Ltd in Wiltshire Barchester Healthcare Ltd in Worcestershire Barchester Healthcare Ltd in Aberdeenshire Barchester Healthcare Ltd in Angus Barchester Healthcare Ltd in City of Edinburgh Barchester Healthcare Ltd in Dumfries & Galloway Barchester Healthcare Ltd in Fife Barchester Healthcare Ltd in Glasgow City Barchester Healthcare Ltd in Highland Barchester Healthcare Ltd in Inverclyde Barchester Healthcare Ltd in Midlothian Barchester Healthcare Ltd in Perth & Kinross Barchester Healthcare Ltd in Carmarthenshire Barchester Healthcare Ltd in Newport Barchester Healthcare Ltd in Swansea

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