Barchester Healthcare Ltd in Lancashire | 6 Care Homes

Review of
Barchester Laurel Bank Care Home
from M S (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

What Can I Say? Fantastic! Wonderful! Perfect! Myself and my mother were not sure of the "Care home thing" when it became time to decide where my father (Harry) would spend the rest of his days? And we were given a few options one of these being Laurel Bank. We were so glad we chose them, from start

to finish my dad was treated as a person an individual and most importantly to me a Human Being! Although being bed bound he was included in as much as possible and myself and mum became part of this special family at a very difficult time in our lives always someone to talk to, kept up to date in his treatment and care and the things like birthdays Christmas and anniversary's celebrated in a very special way! When dad passed the care didn't stop we had and have had some special moments and memories in Laurel Bank from the Managers to domestic staff all very special and wonderful people.
Thank you so much for everything you did.
We will always think of you fondly Xx

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thankyou so much for your kind words. It was an absolute pleasure to nurse your Dad, he was a very special gentleman to all of the staff

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Review of
Barchester Sutton Grange Care Home
from Debbie B (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Sutton Grange in May following a 10 week stay in hospital after a stroke.
She is very well cared for and has improved greatly since living there.
She is very happy and feels safe and cared for.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your positive feedback which i will share with the team .It is a pleasure looking after your Mum and pleasing to see how much she has improved whilst being with us and hopefully will…read more

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Review of
Barchester Glenroyd
from L T (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My brother, John is 76 yrs. old & extremely intelligent. He has dementia and is blind so his needs are specific and he is unable to engage in many of the activities on offer. He is bored & frustrated and considers he is being kept against his will. I believe the staff work extremely hard to satisfy

his needs. As a vegetarian he enjoys special meals & his room is bright & spacious. We need to give him a role within his community to boost his morale & help him to feel in control. He also needs help with the switches on the T.V., piano keyboard, talking book & radio. These would all help to improve the quality of his life but a member of staff could help to switch on.

Reply from Barchester, The Feedback Team at Barchester Glenroyd

Thanks for taking the time to leave your review. Firstly, we'd like to thank you for your kind comments surrounding the staff and catering team, we'll be sure to share these with the members of staff.…read more

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Review of
Barchester Sherwood Lodge Care Home
from F H (Niece of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Respite care for 3-weeks, easy to organise and planned quickly, albeit very expensive. Carers friendly and helpful, took excellent care of Uncle's health and responded quickly to a medical emergency.
Rooms very basic but some do have ensuite toilet but feel money needs invested to modernise and upgrade

facilities. Think a TV and small fridge could be included for respite care.

Reply from Tracy Catterall, GM at Barchester Sherwood Lodge Care Home

Thank you for your review , we are really pleased to hear you was happy with the care we provided for your Uncle. I will pass on your feedback to the team and we hope to see you again in the future.

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Review of
Barchester Sutton Grange Care Home
from Estella R (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

When Mum decided to go into a care home, I had only one I wanted her to go into. Sutton Grange. My granddaughter and I sing in care homes around Southport, I feel that Sutton Grange is the cleanest and the staff are really caring.
After two weeks Mum decided to stay, she loves the staff, in Mums words

" They help me with things and look after me, look they painted my nail!"
To say I am extremely happy for her, is an understatement.
I cant thank everyone involved in the care home enough from cleaners to management, and all in between. The residents are fabulous too.
I APPLAUD EVERYONE Thank you for making it a painless change for Mum and for myself and other relatives, its a home from home.
Thank you all
Estella (daughter)

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for a fantastic heart felt review .I will be sure to feedback to the team. It is noticed that you included all roles as we are very much a holistic team and all have our separate importance…read more

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Review of
Barchester Laurel Bank Care Home
from M S (Son of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Admitted for nursing care that quickly became palliative. Full and personally tailored pre-admission assessment of complex needs resulted in a smooth admission. Received first-rate personal nursing and end-of-life care. Communication compassionate and excellent throughout what was a challenging time

for her and us. Thank you.

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Review of
Barchester Sherwood Court Care Home
from Sue D (Stepdaughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

It has been a difficult process for me making the transition for my step-mum to move into care/nursing facilities but Shewood Court couldn't have been more accommodating and helpful.
The staff are lovely and friendly and from what I have seen they are very professional when dealing with residents.

My step mum is particularly friendly with two of the activities staff and loves all the entertainment.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely review, I will share this with the team

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Review of
Barchester Laurel Bank Care Home
from B G (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Open day celebrations. Music, dancing, games, raffles, opening of the new shop, & so much more. A brilliant day so well organised. Well done!

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Review of
Barchester Sutton Grange Care Home
from Ellen H (Wife of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

This home is fabulouse. My husband has settled really wel. This is down to the care of the brilliant staff who very quickly picked up his likes and dislikes.
When I visit, we spend a lot of time in the bistro where it lovely and quiet and we can share a coffee.
The activities are just stunning, variety

and amount.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your lovely words of encouragement .At Sutton Grange we are always striving to give the best quality of care and life enrichment to enhance our Residents well being,We are a team effort…read more

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Review of
Barchester Laurel Bank Care Home
from E W (Wife of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely, happy home. Very welcoming. Excellent care for my husband.
As someone not needing care it was a very pleasant experience which we hope to repeat.
Driver and all carers courteous and competent - I would definitely recommend it to others.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words. It was very nice to have you both stay. At Laurel Bank we do strive to ensure that all of our residents receive the best possible individual care and support…read more

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Review of
Barchester Sherwood Court Care Home
from S W (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

Mum had been managed at home for 2.5 years and unfortunately her needs increased and she needed full time care to be safe. Choosing a home I found extremely difficult. Sherwood Court has looked after Mum since Dec 2024 and continues to do so. The staff are exceptional, experienced and personable. The

management brilliant, knowledgeable and help you navigate the complexities. They take the time to get to know your relative and pay attention to the little things that make the difference. The unrestricted visiting, allowing my dog to visit, never a problem to give and update all invaluable. You feel your relative is safe and well cared for, which is invaluable. Fully recommend this home.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for your review, mum loves to see Lola when she visits. I will share your comments with the team

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Review of
Barchester Sherwood Court Care Home
from Lynn G (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

It is difficult to find the words to adequately summarise the skilled and supportive care given to our mum during her short stay here. Dedication to improving the lives of vulnerable people is incredible. Skilled caring staff in every area of the home have made Mums experience as positive as possible,

given her health challenges.
Thank you for everything.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for your lovely review, I am incredibly proud of my team and will share your comments with them. It was a privilege to care for your mum.

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Review of
Barchester Laurel Bank Care Home
from Joan H (Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy here
My 103 birthday was unforgetable

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Review of
Barchester Glenroyd
from K P (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum was happy to have her first care home experience & I originally felt reassured that my completely deaf mum would be looked after while I was away. I especially asked if Mum would have a TV with access to subtitles, as she is unable to hear the TV. I was told there was a TV, but there was no remote

when we arrived, so we could not put the subtitles on. We were told this would be remedied, but it was never remedied & Mum told me she felt isolated.

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Review of
Barchester Sherwood Lodge Care Home
from L S (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My dad has been at Sherwood Lodge for around 8 weeks, and we are very pleased with the care he has received so far. He has settled in well and is clearly comfortable and well looked after.
The staff have been incredibly welcoming, polite, and genuinely caring in their approach, which has made a big

difference to both my dad and our family. He enjoys most of the meals, and we are especially impressed by how efficiently everything is managed - even down to how quickly his washing is turned around!
We feel reassured knowing he is in such good hands and are very grateful to the whole team at Sherwood Lodge.

Reply from Tracy Catterall, GM at Barchester Sherwood Lodge Care Home

Thank you for your lovely review. We are so happy that you feel our team has made a difference in making the transition in to our care home an reassuring one, for yourselves and Dad.

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Review of
Barchester Sutton Grange Care Home
from D H (Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

I was discharged from hospital, I was mobile but needed a "safe space" for a few days. Sutton Grange quickly completed all the paperwork and assessments. They were ready for me when I arrived. All the staff knew I was expected and as new staff came on duty they asked if I was "D". Everyone was friendly.

There was a a good choice of food which was well cooked and presented. The other residents were friendly. There were activities if you wished to join in.
The weather was good that weekend and so i spent some time in the gardens catching up on my reading. The bedrooms were as good as a first class hotel.
The best point about Sutton Grange are its staff - they are professional ,and caring. I wouldn't hesitate to recommend it for respite care or a long term home.

Reply from Francesca Lally, General Manager at Barchester Sutton Grange Care Home

Thank you for your lovely review of which i will feedback to the team as its important that they know what a good job they are doing and thank you for your kind words .We always strive to do our best…read more

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Review of
Barchester Laurel Bank Care Home
from Joe H (Father of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Nowhere could be any better. Staff excellent hospitality very good. We are very lucky to be here.
Thank you all.

Reply from Lyndsay Scott, General Manager at Barchester Laurel Bank Care Home

Thank you so much for your kind words this means a lot to all of our staff. We strive to do the best we can and am glad that you enjoyed your stay. It was a pleasure to have you and your wife join…read more

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Review of
Barchester Sherwood Lodge Care Home
from Kath S (Respite Resident) assisted by family/friend published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

My stay at Sherwood Lodge was very good and I enjoyed it. I will come again. The only thing I was disappointed with was the quality of the food. For example, steak and apple pies had no pastry, the apple in big chunks. The courgette soup was bland. The fish and chips were good.

Reply from Tracy Catterall, GM at Barchester Sherwood Lodge Care Home

Hi Kath, thanks for taking the time to leave your review, we're so glad to hear you enjoyed your respite stay with us at our Sherwood Lodge Care Home, and we look forward to welcoming you back in the…read more

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Review of
Barchester Sherwood Court Care Home
from Michael M (Brother of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

The staff at this Carehome from the Top management to the Cleaners Helpers could not do enough for you . Nothing was too much and always done with a smile ....as the saying goes "they went the extra mile"
A hearty congratulations to all staff for making the Residents relaxed and very happy.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you Michael for taking the time to give us your feedback, looking after your brother was a privilege.

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Review of
Barchester Sherwood Court Care Home
from Veronica W (Sister of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Sherwood Court is an excellent care home. My sister is recuperating after a knee replacement operation and the care she has received is excellent. The staff are very caring and friendly. All her needs are catered for and she is very happy and relaxed. I would recommend Sherwood Court for anyone who

is recuperating from an operation. The standards of care are very high. Every need is matched. The activities coordinator is excellent. Manager is a real star.

Reply from Elizabeth Brotherton, General Manager at Barchester Sherwood Court Care Home

Thank you for the lovely feedback, it was a pleasure to care for your sister and we wish her well on her continuing recovery in the community

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Care Homes Owned by Barchester Healthcare Ltd in Lancashire

Barchester Healthcare Ltd Locations in Lancashire (6)

Barchester Healthcare Ltd Reviews in Lancashire (434)

Barchester Laurel Bank Care Home

Barchester Sutton Grange Care Home

Barchester Glenroyd

Barchester Sherwood Lodge Care Home

Barchester Sutton Grange Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Court Care Home

Barchester Laurel Bank Care Home

Barchester Sutton Grange Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Court Care Home

Barchester Sherwood Court Care Home

Barchester Laurel Bank Care Home

Barchester Glenroyd

Barchester Sherwood Lodge Care Home

Barchester Sutton Grange Care Home

Barchester Laurel Bank Care Home

Barchester Sherwood Lodge Care Home

Barchester Sherwood Court Care Home

Barchester Sherwood Court Care Home

Awards / Recognitions (14)

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