Barchester Healthcare Ltd in Devon | 5 Care Homes

Review of
Barchester Tyspane Care Home
from R B (Grandson of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I came to visit my Grandfather on a Monday afternoon. I found him in the lounge enjoying the karaoke. It was so lovely to see the residents so happy. The staff that I met during my visit were all very friendly. The reception staff offered my a drink and slice of cake when I arrived. The Home has a very

welcoming feel and I can see it was the right choice for my Grandfather.

Reply from Helen Whitehead, Administrator at Barchester Tyspane Care Home

Thank you for your fantastic review, we are delighted that your Grandfather is enjoying life at Tyspane especially getting involved in our life enrichment activities which helps our residents connect and form friendships within the home, our weekly events programme actively encourages our visitors to get involved, especially on a Monday if they can hold a tune!Many thanks

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Review of
Barchester Cumberland Grange Care Home
from Helen G (Friend of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

I have worked in and visited a few care homes. On arriving at the Cumberland Grange I felt warmth and friendship,it's an amazing care home, the best. The staff are so friendly and helpful. Nothing is too much trouble,they go above and beyond. They always have time to talk to the residents and treat

them with respect and as an individual. Giving them the dignity they all deserve.
They have activities daily, morning and afternoon for those who wish to take part. The mini bus is also used weekly.
If you are looking for a care home for a loved one,Cumberland Grange is definitely worth a visit. You won't be disappointed. You too will be listened to and supported.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

What a truly wonderful review. Thank you so much for taking the time to write such lovely words about Cumberland and the team. It means an awful lot to us all. We look forward to seeing you soon!

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Review of
Barchester Cumberland Grange Care Home
from Bruce J (Son of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

Our mother has been a resident at Barchester Cumberland Grange for a few months (this is her second stay) and I have to say that the whole set up is fabulous. The accommodation is 5 star, as is the setting, the food, the service and the daily cakes.!!!. With excellence normally measured at 5 stars,

I have to say that the staff and management would score far higher in my view. They are all truly wonderful. The care they give, the welcome we receive, and the genuine patience and affection they share with everyone makes the Cumberland an outstanding residential home. You should all be incredibly proud of the environment that you have created...oh, and did I mention the cakes.!!!

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. It is a joy to read and we are very grateful that you took the time to share your experience with us. It is a real pleasure having your dear mum here with us. We look forward to seeing you soon (enjoy the cake!).

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Review of
Barchester Raleigh Manor Care Home
from Z A (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum absolutely loved it. She joined in nearly all the activities offered to her. She loved going out for trips in the minibus. The staff were very kind & helpful & bent over backwards to accommodate her. The food choices were excellent & she loved having it cooked for her. The actual home was very clean,

tidy & very quiet.

Reply from Edmund Courtney, General Manager at Barchester Raleigh Manor Care Home

We are so delighted to receive such positive feedback. Your mum was an absolute pleasure to care for and we are very much looking forward to seeing her again soon.

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Review of
Barchester Lucerne House Care Home
from N K (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

Both parents were staying at Lucerne House. Both with different needs. The care they both receive dwas examplary. Nothing was ever too much trouble. I have had no experience of care homes before Mum + Dad had to move in but it was the small things that the staff did, above and beyond. Watching them

care for all residents as if they were there own family.
Thankyou to all the staff at Lucerne House for such special care for Mum + Dad x.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind feedback. It was a pleasure to care for both of your parents, and all the staff were truly fond of them. We strive to make all residents feel like they are part of one big family. We understand that having a loved one move into care can be overwhelming, and having two family members in care was a significant change for you all. They both transitioned very well, and we appreciate your trust in us.

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Review of
Barchester Mount Tryon Care Home
from Annabel B (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

Mount Tryon offers a very caring environment, the home is modern, offers an excellent dily activity programe, well done lead activities co-ordinator. Families are welcomed at any time of the day, with tea & coffee readily available.
Mum is very happy here, she is relaxed, well cared for and definately

enjoys the food.
Well done to everyone at Mount Tryon.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for the lovely feedback Annabel. Its an absolute pleasure to care for Mum. I will pass your feedback onto our team.Once again thank you for taking the time to leave us a review.

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Review of
Barchester Mount Tryon Care Home
from H P (Grandson of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

Nan was resident at Mount tryon for just over a year. The family found that in this short time was some of the happiest moments she lived. The nurses and assistants was alway's in tears of laughter, brought on by Nan. This was a new side to Nan, one that we rarly seen. The family would like to thank

all the staff from top to bottom for there care and attention when looking after Nan. Thankyou.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to leave us a review. It was a privilege to care for your Nan. We thank you for your kind words and support, it means a lot to our whole team.

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Review of
Barchester Mount Tryon Care Home
from Roger B (Son of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

I have ticked all the boxes, happy with Mum, living here, wouldn't want to go anywhere as Mum is very settled

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for completing the review for us Roger. Means a lot to have your feedback. We love caring for Mum at Mount Tryon and appreciate your support as a family. I will pass your feedback onto our team.Once again thank you.

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Review of
Barchester Lucerne House Care Home
from T M (Husband of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Management and staff do their very best to provide a home from home, with professionalism, care, kindness
and at times a great sense of humour. The staff go out of their way to make life easier for residents and relatives and friends alike.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your kind review, We take pride in providing professional care and attention to residents and relatives. Everyone is important to ALL the team at Lucerne House.

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Review of
Barchester Mount Tryon Care Home
from Barbra H (Respite Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with my stay, lovely gardens and excellent atmosphere.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to leave us this lovely review. It really means a lot to hear about your experience with us at Mount Tryon. It truly is a pleasure to have you come and stay with us.I will pass this feedback on to our team. Once again, thank you for taking the time to complete a review for us.

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Review of
Barchester Raleigh Manor Care Home
from W T (Respite Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

I stayed at Raleigh Manor, Exmouth for 3 weeks respite care while major changes were made to my medication and, as I am now on my own having lost my wife last year, wanted the support and care provided by the home.
I relaxed as soon as I moved in as I realised that the carers had been well briefed

in my condition and did a fantastic job at looking after me while I was feeling unwell.
My thanks to all the wonderful staff for supporting me thorough this difficult period in my life.

Reply from Edmund Courtney, General Manager at Barchester Raleigh Manor Care Home

Thank you for your kind feedback. It was an absolute pleasure to care for your needs and we are honoured that you chose Raleigh Manor in your time of crisis.

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Review of
Barchester Lucerne House Care Home
from Liz W (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

Where does one start with a review for such excellence? My mum
was very frightened arriving at Lucerne House but the manager put her at
ease in an instant and before she was out of the car. Inside, it's like
a hotel. The dementia care is exceptional. For the residents it's
quiet voices and gentle

hands, constant attention and support with
humour and laughter from the wonderful staff. Visiting relatives too
are treated not only with care and compassion but also to coffee,
tea, cake and even lunch.
Mum's time at Lucerne House was a great comfort for her and a
great comfort for my family and me. We knew she hadn't long to live
and when the time came for end of life care, the exemplary way in
which the nursing staff looked after her during those last days is
something I'll remember and be grateful for forever.

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Review of
Barchester Raleigh Manor Care Home
from R M (Respite Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

My home away from home!!

Reply from Edmund Courtney, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for your kind words. We love being your home away from home! That is very special indeed and we very much look forward to seeing you soon.

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Review of
Barchester Lucerne House Care Home
from Sandie H (Sister of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My brother has been a resident of Lucerne House, Exeter for one year.
During this time he has been treated with outstanding care and dignity.
The standard of care is exemplary from every member of staff, showing compassion, patience and respectfulness at all times.
Their cheerfulness, empathy

and gentle approach, are qualities always present, to both resident (and relative), often during very difficult and demanding times.
My brother's mixed dementia can be challenging at times, but with their caring, professional and knowledgeable approach, I have peace of mind knowing that he couldn't be in better hands.
Lucerne House is a very happy care home providing a huge variety of daily activities, giving stimulation and enjoyment to all residents, to which relatives and visitors are welcome.
Choosing a care home for a loved one was the most difficult decision I have ever made.
But one, I have never regretted, as Lucerne House is exceptional .

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your fantastic review! We truly value the time we spend with our residents, ensuring that they lead vibrant and fulfilling lives while in our care. Our extensive life enrichment programs are designed to engage residents in meaningful activities, including art classes, music therapy, fitness sessions, and social outings. Each program is tailored to meet individual interests and capabilities, encouraging participation and connection. Our dedicated carers are committed to providing the highest quality of care. They invest time getting to know each resident personally, understanding their unique preferences, needs, and histories. This approach enables our team to provide compassionate, person-centred care that promotes a sense of dignity and belonging for every individual. We are proud to create an environment where our residents feel valued and supported.

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Review of
Barchester Lucerne House Care Home
from S R (Son of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

This home is friendly, nothing is too much trouble. Spotlessly clean and provide excellent care to my mum. Food is very good and have activities going on every day. They are treated with dignity and all the staff are excellent. Safety and security is excellent.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care Home

Thank you for your kind words. We are delighted that you have such positive things to say about Lucerne and the care that we provide, we love having your mother in our care and are pleased to hear that you are pleased with everything too.

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Review of
Barchester Mount Tryon Care Home
from S D (Wife of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

My husband has been in Mount Tryon Nursing Home for over a year. He has received exemplary care and my family and I are happy he is in the best possible place.
All the staff are wonderful, patient, caring, efficient and treat the residents with utmost dignity. Nothing is too much trouble.I have been

kept informed and updated whenever appropriate.
Mount Tryon has a warm ,friendly atmosphere as soon as you arrive, and frequently greet you by name.The entire staff, housekeeping ,cleaning ,catering, maintenance, activities team, admin, volunteers, carers, nurses and management work so well together to achieve a happy family home from home.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to leave us this lovely review.It really means a lot to hear about your experience with us at Mount Tryon. It truly is a pleasure to care for your husband and to have such a wonderful, supportive family by his side makes all the difference. I will pass this feedback on to our team. Once again, thank you for taking the time to complete a review for us.

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Review of
Barchester Mount Tryon Care Home
from Laura L (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum moved into Mount Tryon as a short term basis/trial period due to early onset dementia and recently suffering a nasty fall. Within a week Mum decided to stay perminatly. She enjoys the activities, people to talk to and especially the food. Whilst living alone at home she was wasting away, she is

putting on weight and able to get around now. The staff are all extremely friendly and helpful with any event that may arise.

Update.. Mum has now been there for about 5 months and still happy as Larry! The carers have gone out of their way to help mum with serious podiatrist care, and making sure she is always looking clean, hair done and everything taken care of! She is piling the weight back on, thank goodness and loving the entertainment!
Thanks so much Mt Tryon x

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you so much for taking the time to leave us a review. It really means a lot to hear about your experience with us at Mount Tryon and an update on how you feel Mum has settled in the home some months on.I will pass this feedback on to our team. Once again, thank you for taking the time to complete a review for us.

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Review of
Barchester Cumberland Grange Care Home
from Jonathan B (Son of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane for

my Mum as recommended by the management team has made a real difference in the last few months with her dementia.
We would recommend Cumberland Grange to anyone looking for residential care.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us such a wonderful review. Your kind words will mean a lot to the team. Your dear mum is wonderful and it is a real privilege to care for her. We look forward to seeing you soon.

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Review of
Barchester Cumberland Grange Care Home
from Matt T (Son of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

More of a 5 star hotel than a care home.
Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere.
Mum certainly doesn't want for activities, trips or hot chocolate!
This is the gold standard!

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

What a truly wonderful review! Thank you so much for taking the time to share such lovely words. It is an absolute honour to care for your dear mum. She is a huge part of our home and we feel very lucky to care for her. We look forward to seeing you soon!

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Review of
Barchester Mount Tryon Care Home
from Rosemarie M (Sister of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

The home is very welcoming. The staff are very friendly. The arts and crafts are certainly 100% This helps very much with the social side. The care is good but not exceptional, in the fact of not knowing who to contact. On the whole I think my sister is happy.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care Home

Thank you for taking the time to leave us this review. It is important for us to have honest feedback as we are always striving to improve. I am so pleased you find our activities to be wonderful and you enjoy the social aspect of the home. I am sorry you are unsure of who to contact. You are always welcome to approach any member of our team who will always be on hand to advise you. Additionally myself as General Manager, our Deputy Manager, Administrator or receptionist are here everyday and will always help with anything you require. Once again thank you for taking the time to leave us a review.

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Care Homes Owned by Barchester Healthcare Ltd in Devon

Barchester Healthcare Ltd Locations in Devon (5)

Barchester Healthcare Ltd Reviews in Devon (347)

Barchester Tyspane Care Home

Barchester Cumberland Grange Care Home

Barchester Cumberland Grange Care Home

Barchester Raleigh Manor Care Home

Barchester Lucerne House Care Home

Barchester Mount Tryon Care Home

Barchester Mount Tryon Care Home

Barchester Mount Tryon Care Home

Barchester Lucerne House Care Home

Barchester Mount Tryon Care Home

Barchester Raleigh Manor Care Home

Barchester Lucerne House Care Home

Barchester Raleigh Manor Care Home

Barchester Lucerne House Care Home

Barchester Lucerne House Care Home

Barchester Mount Tryon Care Home

Barchester Mount Tryon Care Home

Barchester Cumberland Grange Care Home

Barchester Cumberland Grange Care Home

Barchester Mount Tryon Care Home

Awards / Recognitions (14)

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