Barchester Healthcare Ltd in Devon | 5 Care Homes

Review of
Barchester Lucerne House Care Home
from Angie L (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Dad was a resident in Lucerne for three years until he sadly passed away in November 2025. The staff provided exceptional, compassionate care, and unwavering professionalism. They were incredible with my Dad, who was living with dementia, treating him with patience, dignity, and genuine understanding.

The team created a warm, reassuring environment where we could see that Dad was safe and loved . Staff consistently went above and beyond, responding to his changing needs with empathy and skill. Their expertise in dementia care is clear, and their kindness brought our family real peace of mind. I wholeheartedly recommend this truly professional 'home from home' to anyone seeking the very best care, and as a family , couldn't have wished for anything better for Dad. Thank you .

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care HomeThank you for your wonderful review. Our dementia unit strives to provide those living with dementia the best quality of life possible while managing such a challenging disease. The unit offers reassurance to both residents and their families, ensuring that loved ones can be themselves in a safe, dementia-friendly environment. All of our staff deliver exceptional care to every resident and warmly welcome families as well.

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Review of
Barchester Lucerne House Care Home
from Sharon W (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

My mother June stayed at Lucerne for two years until her passing in Nov this year. Throughout her care she was treated with dignity and respect but most of all love. As a family we were welcomed into the Lucerne fold. Cared for as one of their own as they appreciated that the family are often silent

sufferers after the emotional turmoil of putting their loved one in care. Lucerne has a Dr from the local surgery on call, a physio, podiatrist and hairdresser all superb. The meals are cooked by the resident chef with menus to suit every palate. There is an entertainment team in place consisting of Alex, Jan and Kirstie who go out of their way to keep the residents active and interested. The care staff in Ide ward were second to none managed by the lovely Ron. Tea was provided with care by the ever friendly Julie and all this is overseen by the brilliant management team of Sally and Grace

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care HomeThank you for your kind response. We take pride in our team approach, where every team member plays a vital role in providing a positive experience for both the resident and their entire family. Building trust is essential, so you can feel confident knowing that your loved one is being well cared for.

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Review of
Barchester Tyspane Care Home
from S A (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My 95-yo recently bereaved father moved from residential care to Tyspane in September.

His day to day experience is massively improved over the previous home in almost every way, as is mine as his primary contact.

Staffing levels and proficiency are excellent. Everyone always seems to be very

smily, friendly and helpful. When the occasional problem does arise (as it inevitably does anywhere), there is a genuine desire to understand the issue and to resolve the situation. (As the relative, this is enormously reassuring, as I know we won't get "fobbed off", and if he ever did feel that way, that the staff and I would work together to get to the bottom of it and sort it out.)

My father has found the food very much to his liking, and raves about the quality of the ingredients, the menus, and the cooking.

The physiotherapy team is a huge plus. Babs has got my father's puffy legs, ankles and feet down to a sensible size through targeted exercises.

I could go on, but out of room!

Reply from Aime Bown, General Manager at Barchester Tyspane Care HomeThank you for your feedback, its great to hear that your fathers time with us has been positive. It has been a delight to get to know him in the short time he has been with us. I will share your feedback with the team.
Best Wishes

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Review of
Barchester Mount Tryon Care Home
from Sally-Anne W (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

My mum receives outstanding care at Mount Tryon Care Home. The carers are truly wonderful-attentive, compassionate, and always willing to go above and beyond to make sure she is comfortable and happy. The management team is excellent, and the home is run with real professionalism and warmth.

There

is a fantastic range of entertainment and activities organised every day, which keeps residents engaged and brings so much joy. The food is beautiful, thanks to the amazing chef and her team, and the entire home is kept wonderfully clean.

I look forward to my visit to see mum each week, and I love to catch up with all the wonderful team at Mount Tryon.

I have complete peace of mind knowing my mum is so well looked after. I highly recommend Mount Tryon Care Home.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care HomeThank you so much for the lovely review. It really means a lot to us to have your feedback about our home and your experience staying with us. I will pass this feedback onto our team. Once again thank you for taking the time to share with us.

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Review of
Barchester Raleigh Manor Care Home
from M R (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

The team at Raleigh Manor have provided excellent care to my father. The communal areas and the individual rooms are well-appointed and welcoming, with beautiful views over Exmouth. The standard of care from each member of the team was second to none. We looked at many options and Raleigh Manor was

easily the best.

Reply from Skye Jones, Acting General Manager at Barchester Raleigh Manor Care HomeThank you so much for this glowing review. It was such a pleasure to be able to care for your dad as such an important time. Thank you for trusting us with his care. We hope you have a good Christmas full of wonderful memories.

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Review of
Barchester Cumberland Grange Care Home
from Chris Y (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My mother is on the Memory Lane floor of Cumberland Grange and has dementia.I visit her regularly and can state rhe following. Her room is always warm, clean, and homely. She is happy and likes the staff. She always looks great and is offered regular activities and trips. Her meals are frequent and

beautifully made and presented.The carers are hard working, good humoured, and friendly. They are competant , and honest (a quality I truly appreciate).Despite my frequent visits at the busiest of times I am always made welcome, updated on my mums latest capers, and made aware of any areas for concern and any remedial action necessary.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care HomeThank you so much for taking the time to leave us such a wonderful review. We are so pleased that your dear mother is happy here with us. It is such a privilege to care for her. We look forward to seeing you soon!

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Review of
Barchester Raleigh Manor Care Home
from Sam E (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

From the minute we walked through the doors we knew that Raleigh Manor was the right choice for our father. He moved in at the end of September and the staff couldn't have made dad and our family more welcome.
The environment is inviting, warm, cosy, friendly and inclusive. We were offered endless

cups of coffee and cake and the whole experience has been nothing short of 5 stars.
Dad has mentioned that this is the closest he can get to feeling at home and feels cared for which is so reassuring as we live so far away. We are so grateful for the respect and kindness of the hardworking staff, the attention to detail and dad's beautiful room with that nearby view of the estuary!
Thank you Raleigh Manor for everything. x

Reply from Skye Jones, Acting General Manager at Barchester Raleigh Manor Care HomeThank you for your heart-felt feedback. To hear you describe yours and your dad's experience with us so positively is so rewarding. We will continue to strive to deliver an exceptional experience. Thank you!

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Review of
Barchester Raleigh Manor Care Home
from Liz S (Wife of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

My husband has only been in Raleigh Manor for a month now but I am so impressed with the care he is getting. All the staff are so friendly and helpful . The reception staff go out of there way to make everyone feel welcome and a coffee is waiting for me on my visits .

Reply from Skye Jones, Acting General Manager at Barchester Raleigh Manor Care HomeIt's so nice to hear your experience with us us so positive. Choosing a care home can be a very stressful time and we are so happy you feel you have made the right choice. You are part of the Raleigh Manor family now.

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Review of
Barchester Mount Tryon Care Home
from W S (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

2 weeks respite care in Mount Tryon were a great help in speeding up my recovery following hospital in-patient treatment

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care HomeThank you so much for the lovely review. It really means a lot to us to have your feedback about our home and your experience staying with us. I will pass this feedback onto our team. Once again thank you for taking the time to share with us.

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Review of
Barchester Tyspane Care Home
from Delia M (Friend of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

We are very pleased with all aspects of the care & facilities in Tyspane, The staff are very efficient & friendly. Nothing is too much trouble. We are especially impressed with all the activities & outings which they arrange. Carry on the good work!

Reply from Aime Bown, General Manager at Barchester Tyspane Care HomeDear Delia
Thank you very much for your feedback, everyone works very hard to make sure that residents feels safe and well cared for. I will ensure the feedback is shared within the wider team.
thank you again for taking the time to write a review it is much appreciated.

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Review of
Barchester Mount Tryon Care Home
from C W (Sister of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

My sister moved up to the first floor due to her increasing needs. She's been in her room for a decade (downstairs). The move was handled so well by the staff, who were kindness itself.
The upstairs staff were so welcoming - especially Jane, who organised a pamper day to welcome her.
She's very happy

in her new room.

Reply from Ria Willett, General Manager at Barchester Mount Tryon Care HomeThank you so much for the lovely review. It really means a lot to us. I will pass this feedback onto our team. Once again thank you for taking the time to share with us.

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Review of
Barchester Cumberland Grange Care Home
from David S (Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I think it is a splendid home. I am very well cared for, very kind and caring people. I know I need looking after, I am at the age I need someone looking after me. I can't imagine someone doing it better thankyou.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care HomeWhat a truly heart-warming review from one of our very own and wonderful residents. Thank you so much for taking the time to leave this review. It is a real honour and a huge privilege to have you here and care for you!

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Review of
Barchester Tyspane Care Home
from Jacqui S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

The staff took care of my Mum while she was resident at Tyspane exceptionally well. We were more than happy with the level of care and attention she received. They couldn't have been kinder when she passed away

Reply from Aime Bown, General Manager at Barchester Tyspane Care HomeThank you for taking the time to write this review. The staff will be happy to know that their care and kindness do not go unnoticed, we have a well trained team of nurses and carers at Tyspane who are able to offer expertise with compassion to all our residents and they will rewarded when reading you comments.Many thanks

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Review of
Barchester Tyspane Care Home
from Graham R (Husband of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Nursing staff are excellent.
Engagement by management, non-existent, despite 150 visits.

Reply from Aime Bown, General Manager at Barchester Tyspane Care HomeThank you for leaving this review, I am pleased that your wife receives "excellent" care from our nursing team I know they always put our residents at the centre of all they do. I am in the home on a daily basis and I am sorry that we have not met formally and I would be very happy to chat with you anytime you are in the home, please knock at my door or telephone me to arrange a time suitable for us to meet.

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Review of
Barchester Lucerne House Care Home
from Annette E (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I cannot express enough gratitude to the incredible team at Lucerne House for the exceptional care, compassion and patience they have shown while looking after my father who has advanced dementia, can be very unpredictable, confused, agitated and unfortunately even physically aggressive. Despite these

challenges the staff have never wavered in their kindness. They treat him with upmost dignity and respect always seeing the person behind the illness rather than judging him by his illness. Every carer, nurse, manager has shown him and us as his family professionalism, genuine love and empathy throughout.

Reply from Sally Coletti, General manager at Barchester Lucerne House Care HomeI am truly grateful for the recognition of the exceptional work that our carers do. They are all dedicated and professional, and I am proud to call them part of our amazing team. We take great pride in how we support all our residents living with dementia, as well as the families who navigate this journey alongside them.

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Review of
Barchester Cumberland Grange Care Home
from Sarah P (Friend of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My friend joined the Cumberland Grange as a permanent resident in June. He had the warmest of welcomes and nothing was too much trouble in settling him in. The food is excellent and the fresh daily cakes are yummy - he has declared Cumberland Grange as the house of cake!
All the staff are a happy team

and they are kind and helpful. The management team are efficient and very good and always available to answer questions. The carers team take care of his medical needs very well.
The activities on offer are varied and interesting and include outings. My friend was taken to an exhibition in Exeter. Everyone is encouraged to join in but there is no pressure.
My friend appreciates and enjoys the church services held a couple of times a month.
Cumberland Grange is an oustanding home all round.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care HomeThank you so much for taking the time to leave us such a wonderful review. It is a real honour to be entrusted to care for your dear friend. It is so great to read your lovely words and I look forward to sharing them with the team, who I know will be just as thrilled. Thank you again and we look forward to seeing you soon!

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Review of
Barchester Lucerne House Care Home
from Sandra W (Sister of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

When my sister went into Lucerne, she was really poorly. With the help and support from all the staff she is now back to been annette. Amanda has beena real assett to annette, she made sure she settle in well. All the staff are excelent. We are greated with a warm smile everytime we go.
Thank you to

every one at Lucerne for taking great care of my sister and every one else.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care HomeThank you very much for your generous review. Your sister is an important part of our big family in Lucerne, and her well-being has always been a top priority for us, just like that of all our residents. We feel fortunate to have such caring and professional staff who truly embody the essence of care.

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Review of
Barchester Lucerne House Care Home
from Nikki C (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Mum loves being at Lucerne House. It has been her home for nearly 10 years and the staff are like a family to her. Caring and supportive.
Mum has complex medical needs, all of which are managed effectively.

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Review of
Barchester Tyspane Care Home
from R B (Grandson of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I came to visit my Grandfather on a Monday afternoon. I found him in the lounge enjoying the karaoke. It was so lovely to see the residents so happy. The staff that I met during my visit were all very friendly. The reception staff offered my a drink and slice of cake when I arrived. The Home has a very

welcoming feel and I can see it was the right choice for my Grandfather.

Reply from Helen Whitehead, Administrator at Barchester Tyspane Care HomeThank you for your fantastic review, we are delighted that your Grandfather is enjoying life at Tyspane especially getting involved in our life enrichment activities which helps our residents connect and form friendships within the home, our weekly events programme actively encourages our visitors to get involved, especially on a Monday if they can hold a tune!Many thanks

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Review of
Barchester Cumberland Grange Care Home
from Helen G (Friend of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

I have worked in and visited a few care homes. On arriving at the Cumberland Grange I felt warmth and friendship,it's an amazing care home, the best. The staff are so friendly and helpful. Nothing is too much trouble,they go above and beyond. They always have time to talk to the residents and treat

them with respect and as an individual. Giving them the dignity they all deserve.
They have activities daily, morning and afternoon for those who wish to take part. The mini bus is also used weekly.
If you are looking for a care home for a loved one,Cumberland Grange is definitely worth a visit. You won't be disappointed. You too will be listened to and supported.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care HomeWhat a truly wonderful review. Thank you so much for taking the time to write such lovely words about Cumberland and the team. It means an awful lot to us all. We look forward to seeing you soon!

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Care Homes Owned by Barchester Healthcare Ltd in Devon

Barchester Healthcare Ltd Locations in Devon (5)

Barchester Healthcare Ltd Reviews in Devon (365)

Barchester Lucerne House Care Home

Barchester Lucerne House Care Home

Barchester Tyspane Care Home

Barchester Mount Tryon Care Home

Barchester Raleigh Manor Care Home

Barchester Cumberland Grange Care Home

Barchester Raleigh Manor Care Home

Barchester Raleigh Manor Care Home

Barchester Mount Tryon Care Home

Barchester Tyspane Care Home

Barchester Mount Tryon Care Home

Barchester Cumberland Grange Care Home

Barchester Tyspane Care Home

Barchester Tyspane Care Home

Barchester Lucerne House Care Home

Barchester Cumberland Grange Care Home

Barchester Lucerne House Care Home

Barchester Lucerne House Care Home

Barchester Tyspane Care Home

Barchester Cumberland Grange Care Home

Awards / Recognitions (14)

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