Care Homes Owned by Barchester Healthcare Ltd in Norfolk

My brother was in a safe, comfortable environment and I was able to chat to him continuously while I visited him. The staff were all very obliging, helpful and considerate.

My mother (102) has been in Hethersett Hall, Norwich, for 8 years. She has been bedbound for the past 6. During all these years she has received the highest standard of care day and night. She is doubly incontinent, and totally dependent on the attention of carers, having lost most of her teeth. Never once has she had a bedsore in all this time. Her food has to be soft, and fed to her. This is done with friendliness, humour, and meticulous care. Unable to enjoy the entertainment in the lounge, I would appreciate a little more input in terms of looking at pictures with her (she's very deaf) or enjoying the perfume of roses.

We had not considered going down the care home route with Mum and had pre-conceived ideas of what a care home would be. We were so wrong and feel so lucky that we stumbled across Hethersett Hall in the first place. Our hand was forced following a bad accident this year, where Mum became unable to care for herself. Whilst we looked at other homes, bringing Mum to Hethersett was an easy decision once we met the staff and toured the wonderful facilities. Our Mum is thriving in this amazing home and the peace of mind we have now cannot be understated we would recommend Hethersett to anyone

My husband had an unpleasant week of respite here. The building and admin team are lovely. But the care he experienced was dire. He has Parkinson's, uses a wheelchair and is dependent on his meds to function, particularly in the morning. His personal care needs were neglected. The first morning he was admonished by a senior carer for not having started washing and dressing himself. Only twice did a carer help him get up, wash etc. Daily, his soiled bedding was left for hours and twice, late evening, he had to call to ask for his bed to be changed so that he could get in it. The food and space were good. But did not make up for the lack of basic care and the negativity of most staff (two carers were good). Afterwards the manager would not take my calls. Group HQ failed 3 times to call back within the promised 3-4 working days. I have reported this to the CQC and reluctantly put it in writing to the manager who said he would "aim to come back .. in 20 working days". This aim was not met.

Our general experience has been the care home has always been open and welcoming. Staff are caring and keep my bed bound mother clean with no pressure sores for 5 years. They are attentive as time allows and update us on care details when needed.

Mum was booked into another local care home, a week before her 2 week respite, was to start changed her mind and wanted to return to Hickathrift her words (because all the care ladies are lovely). She had a lovely welcome was looked after extremely well. The staff are excellent including admin/office. Staff made her feel special she said the ones that weren't going to be on duty the day she left came and said goodbye + wished her well before going home. I shall definitely use Hickathrift in the future for respite + continuous care if ever needed. THANK YOU.

Staff lovely and place is lovely and clean. Brilliant food. Would come back again

He loves all the staff, activities and other residents and it has improved his life. He is safe, happy and enjoys all that Hethersett provides.

Choosing The Warren for dad was made easy & our worries & concerns were eased by their transparency & open communication.

The patience and kindness of everyone has helped dad settle beautifully.

The food is first-class, restaurant quality, with plenty of choice and variety.

& we've been encouraged to personalise it with his own belongings and pictures, making it feel like home. Families are made very welcome, with refreshments always available, grandchildren welcomed and a lovely private room for family celebrations.

I cannot recommend The Warren highly enough

Very good and handle resident with care they always attend to the needs of the resident always on top of everything very polite cares towards everyone and always a range of activities going on for the resident each and very day.

This is the 5th time my mum has been in for respite care. We are very happy with the care.

My father was a past resident of Hickathrift until we sadly lost him in 2023. He had some special friends there whom I visit on a regular basis. I have just attended their Summer BBQ which as usual was a joyous well planned event for both residents and visitors. All the staff are amazing and its a joy to see the happiness they give to their well cared for residents and as visitors too. Sincere thanks to them all.

I found the staff very friendly and kind. He loved his room and when I ask him he said the food was really good and he had a nice time.I will definitely be sending him back for restbite. I felt he was very safe there.

I am a regular visitor to Riston Lodge for the last year and have been impressed with the level of care and attention to the residents. The staff are so happy and friendly and nothing is too much trouble. Always plenty to keep everyone occupied - singers, bingo, cinema etc. Always a coffee available for visitors and a slice of cake if you're peckish. GREAT!

Upon arrival the staff were brilliant, initially a room was available along the corridor. Staff saw she was struggling to cope with the distance and immediately set up a nearer bedroom to facilities & mums friend. Nothing was too much trouble, food was wonderful and staff were so kind and cheerful, also to us as visitors. Excellent!

My only concern is the toilet in her room the flooring edging is coming away and does not reflect how well the rest of the home looks!

We are happy that we have made the right decision for her wellbeing and safety.

Very friendly staff. With a very welcome atmosphere. I really enjoyed my first visit

Always greeted with a smile my lady whom I come to visit seems very happy and settled.

The facilities and activities are excellent and my dad loves getting involved and helping; he's really settled and happy, which means the world to him and us. Forever grateful.