"Mum was only at Hickathrift House for a few weeks but from start to finish we were impressed by the warmth and professionalism of the care…"
Read all 117 reviews
from £1,149 / week
54 Rooms
Location Type
Care Home
Hickathrift House is a purpose-built Care Home set in the village of Marshland St James - situated between Wisbech and Kings Lynn. It is approximately 30 minutes from Sandringham, 40 minutes from ... Read more
"I have nothing but praise for the staff at Hethersett Hall Care Home. My mother moved there after an unsettled period in hospital. My…"
Read all 123 reviews
from £1,377 / week
67 Rooms
Location Type
Care Home
Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals ... Read more
"My mum, Sylvia, has been a resident at Ritson Lodge from July 2022 to February 2026. During that time she was treated with care and…"
Read all 140 reviews
from £1,377 / week
60 Rooms
Location Type
Care Home
Ritson Lodge is a purpose-built Care Home set in the delightful village of Hopton-on-Sea. Only a short walk from the beautiful coastline of Norfolk, the home specialises in providing residential ... Read more
"When my father-in-law [assed, all of the staff without exception acted with proffesionalism. Treating him and the family with the utmost…"
Read all 117 reviews
from £1,483 / week
44 Rooms
Location Type
Care Home
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class ... Read more
"Just wanted to say a massive thank you to everyone at Woodside for making Christmas so special for Mum! Arranging for the mini-donkeys to…"
Read all 95 reviews
from £1,589 / week
58 Rooms
Location Type
Care Home
Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.
Woodside provides first-class 24-hour nursing and residential care alongside ... Read more
"My step-dad moved into Ashfields early January 2026. The care he's received so far has been excellent in all respects. All the staff seem…"
Read all 135 reviews
Barchester Healthcare Ltd Reviews in Norfolk (727)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.702) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
from B G (Son-in-law of Resident) published on 12 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
When my father-in-law [assed, all of the staff without exception acted with proffesionalism. Treating him and the family with the utmost respect and with dignity. It was also a mark of respect that as he left, the staff lined up outside. I myself cannot fault the staff or the services that they supplied
from Ian T (Son of Resident) published on 10 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum, Sylvia, has been a resident at Ritson Lodge from July 2022 to February 2026. During that time she was treated with care and respect. The team were always doing their utmost to make sure she was well looked after. The environment is friendly and the food extremely good. I live 200 miles away
& always visited without notice - every time the environment was as we would expect and all the team welcoming. Thank you all.
Reply from Chris Perks, General Manager at Barchester Ritson LodgeMany thanks for spending the time to write us a review. It has been an absolute privilege to care and support you mum thank you for choosing Ritson Lodge. I will ensure this lovely review is shared with the team.
from Debbie G (Daughter of Resident) published on 4 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
From the moment my dad went into The Warren nothing but compassion and empathy. Dad was very much against going into a home but even he said it was like going from home to home. Nothing was to much trouble. Unfortunetly dad passed away in the Warren, but the dignity and compassion shown to dad and us
as a family went over and beyond. Thank you all for making our dad's stay where he was very happy and content to the end.
Reply from Elizabeth Tacliad, GM at Barchester Warren Care HomeThank you for your kind words. It was a pleasure to have met your dad. He will be missed by all.
from S B (Daughter of Resident) published on 26 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My step-dad moved into Ashfields early January 2026. The care he's received so far has been excellent in all respects. All the staff seem to be so positive, committed, professional and most importantly kind and patient, both to stepdad and to myself - everyone ranging from the hands-on nursing and
care staff, to the chef/kitchen team, laundry room, entertainments team, cleaning, Admin office, Reception and the manager has been consistently superb - and have made the transition so much easier than I thought it would be. The home always looks and smells very clean. Menu choice excellent. Stepdad enjoys the food. Rooms are modern and bright. Visiting is very easy, and it has been lovely to see him clean and smartly dressed at every visit. Also, great to see him joining in with lots of activities and having a much better quality of life than he was having at home. Overall a very kind, and well-organised environment. Not the cheapest, but worth the extra. Thank you everyone there.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you so much for taking the time to review Ashfields. Your feedback is very kind and much appreciated
from Helen R (Daughter of Resident) published on 20 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have nothing but praise for the staff at Hethersett Hall Care Home. My mother moved there after an unsettled period in hospital. My mother was welcomed into the home and settled into her room with gentleness. The staff were always available when we needed help. My mum was encouraged to join in the
activities which she did and enjoyed them. The residents are at the heart of everything that is done at Hethersett. The staff also supported me as this was a very difficult and emotional time.
Reply from Elena Sandu, Senior General Manager at Barchester Hethersett HallThank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
from Lucy E (Daughter of Resident) published on 13 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Just wanted to say a massive thank you to everyone at Woodside for making Christmas so special for Mum! Arranging for the mini-donkeys to visit Mum in her room was amazing and really seemed to bring back her sparkle! It encouraged her to get up again and meant that I was able to join her for Christmas
dinner in the dining room. Thank you so much.
Reply from Sarah Robertson, Manager at Barchester Woodside House Care HomeThank you for such a lovely review, it was a great Christmas. I will pass your lovely comments on to the staff.
from Roger N (Son of Resident) published on 6 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was only at Hickathrift House for a few weeks but from start to finish we were impressed by the warmth and professionalism of the care provided. She was made very welcome, treated with dignity and I always trusted that she was in safe hands.
Reply from Paula Melerski, General Manager at Barchester Hickathrift HouseThank you so much for taking the time to leave us a review and for your lovely comments which I will cascade to the whole team. Feedback is always much appreciated , it was our pleasure caring for your mum at Hickathrift House.
from Carol O (Wife of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff were very friendly and helpful, especially tracking down lost items.
David was happy and well looked after during his prolonged respite care. He enjoyed being taken out in the minibus to visit shops and garden centres.
Thank you to everyone involved in his care.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields your feedback is very valued and appreciated
from C N (Son of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My 90 year old mother Veronica has had a tough couple of months and now requires 24 hour care after living independently for many years. She has spent a short period of respite in Hickathrift and has now taken the decision herself to stay permanently. The care staff and management have all been excellent
in understanding her needs and the difficulties that she and we as a family, have been going through. We have all been impressed with the facilities, activities and quality of care administered by the staff; with professionalism and good humour. It is early days for her in Hickathrift but mum is a sociable person and now has the opportunity to continue to make the most of life. Thank you Paula and your team for your kindnesses to date.
Reply from Paula Colman, General Manager at Barchester Hickathrift HouseThank you so much for taking the time to leave us this review. Also thank you for your kind words , which I will cascade to the whole team. It is our pleasure caring for your mum at Hickathrift House
from C C (Daughter of Resident) published on 28 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum was welcomed to Ashfields in November and seemed to settle well. She has enjoyed some activities and is no longer lonely she still asserts her independence but accepts help better than she did in her own flat.
Family and friends have been made to feel welcome and visit regularly, seeing her much
improved from previously. All the staff are approachable and caring and try hard to accomodate her wishes.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to leave a review for Ashfields we appreciate your time and feedback
from Susan P (Daughter of Resident) published on 22 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My father spent three weeks in The Warren over Christmas.
He had a very nice Room and all the staff with no exceptions were absolutely lovely. and made his stay very enjoyable.
Reply from Poliana Stenczel, Administrator at Barchester Warren Care HomeThank you for your valuable feedback, it was a pleasure having Dad stay with us. Lovely to have met you all, you are more than welcome to visit us again, to join in with the activities, or just a cuppa and a chat. Wishing you all well.
from Claire F (Daughter of Resident) published on 20 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
First Christmas for mum at Woodside, what a lovely day it was - all the staff worked hard to make sure everyone was looked after, residents and visitors, festive cheer was shared, nothing was too much trouble - what a great team - thank you
Reply from Sarah Robertson, Manager at Barchester Woodside House Care HomeThank you for such a lovely review, we had a great time with all our residents, friends, families and staff. I will pass this on to all staff.
from P A (Sister of Resident) published on 8 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My sister was a resident in Hethersett Hall from 2018 to the 14th November 2025. She had the best care and attention fr her seven year stay. I have nothing but praise for the staff in every department, During the last days of her life her family were made very welcome to visit whenever and how often
they wished. My thanks go to the staff past or present.
Reply from Elena Sandu, Senior General Manager at Barchester Hethersett HallThank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
from Robert M (Son of Resident) published on 28 November 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
To all prospective residents, family and friends, may I say that Ashfields Care Home in Rackheath is a little gem. I hope that this review will assist you in a shortcut towards a place of care of your choosing. First on my list of recommendations is that good quality of care is displayed by regular
staff who provide consistency and familiarity they are very patient and treat all residents with dignity 10/10. The staff are flexible and work as a team with good management in a friendly environment. Ashfields is clean and secure with good facilities in a nice setting. The whole team are always helpful over any concerns that relatives may have and are proactive.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you so much for taking the time to review Ashfields it is very much appreciated
from Janette C (Daughter of Resident) published on 28 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Outstanding care is provided at Barchester Hethersett Hall. The accommodation is well maintained, spacious + homely rooms. All the staff are exceptionally dedicated to the wellbeing of the residents, showing support + compassion. There is a wide range of activities which certainly enhances my fathers
well being, joining in + participating in things he wouldn't have if still in his own home. I thank all members of the team to ensuring my dad has a great quality of life + I definitely recommend Hethersett Hall for respite or a permanent stay.
Reply from Elena Sandu, Senior General Manager at Barchester Hethersett HallThank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.
from L H (Friend of Resident) published on 25 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Hi, I have visited a couple of friends weekly in October and they find the care home excellent with most helpful staff. I too have found the staff all helpful and willing to help. As my married friends are fairly new residents it's reassuring that they have both settled in well. Excellent.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields we really appreciate the feedback
from Sara C (Stepdaughter of Resident) published on 13 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The care taken of my relative has been second to none.
All staff are professional yet friendly. Nothing is too much trouble and Ritson Lodge has the feeling of a hotel rather than a Care Home.
Reply from Katy Hughes, Operations Manager at Barchester Ritson LodgeThank you for kind review and feedback. Our team at Ritson Lodge strive to ensure our Residents feel that this is their home. It is always fantastic for the team to be appreciated. Thank you.
from Linda M (Sister-in-law of Resident) published on 3 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
As always my relation is receiving excellent care, respectful and loving, highly professional yet very personal to her needs. As her needs have increased over her time living at Ashfields these have been adapted too promptly while retaining her dignity.Thank you to all the staff.
from Rosemary G (Resident) published on 28 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This is our second month, so sorry my husband is now in a nursing home due to his falling too often. Whenever I have been able to attend some more of the activities in The Warren which suits me and keeps my interests activated. Hopefully the rest David is receiving will help his condition and we may
live together again before too long.
Reply from Poliana Stenczel, Admin at Barchester Warren Care HomeThank you for sharing your feedback with us. It is lovely to hear that you are enjoying the varied activities program at the Warren and hopefully your husband will be able to join you again soon. Nothing makes us more fulfilled, than seeing our residents happy and enjoying life.
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