Barchester Healthcare Ltd in Norfolk | 6 Care Homes

Review of
Barchester Ashfields Care Home
from Linda M (Sister-in-law of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

As always my relation is receiving excellent care, respectful and loving, highly professional yet very personal to her needs. As her needs have increased over her time living at Ashfields these have been adapted too promptly while retaining her dignity.Thank you to all the staff.

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Review of
Barchester Warren Care Home
from Rosemary G (Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

This is our second month, so sorry my husband is now in a nursing home due to his falling too often. Whenever I have been able to attend some more of the activities in The Warren which suits me and keeps my interests activated. Hopefully the rest David is receiving will help his condition and we may

live together again before too long.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for sharing your feedback with us. It is lovely to hear that you are enjoying the varied activities program at the Warren and hopefully your husband will be able to join you again soon.…read more

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Review of
Barchester Warren Care Home
from Hazel G (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum is enjoying the Warren as her new home.
The staff are brilliant and always friendly and helpful.
She particularly enjoys the activities - especially the outings. Kirstie is fantastic.
I feel mum's room is a little small. It would be great if she had more space in her room to do her own crafts.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for sharing your feedback with us. We are very happy to hear that Mum is enjoying the activities, especially the outings. Kirstie has definitely been organizing a variety of activities for…read more

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Review of
Barchester Warren Care Home
from Imogen A (Granddaughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

When my family member got diagnosed with dementia we were always worried about finding the right home. The staff and management helped to make the transition as smooth as possible for both my family member and the rest of us. During his time here they have been so supportive and nothing has been too

much trouble for them. As a family we can't thank them enough for everything.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your lovely feedback, it is lovely to hear that you and your family feel supported by the team at the Warren. Although the staff receives dementia training, this is always a daunting…read more

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Review of
Barchester Hickathrift House
from Kathryn C (Daughter-in-law of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

You have worked a miracle with Marjorie. She now goes out on outings, which was unheard of before she moved into Hickathrift - she socialises, eating her meals in the dining room with other people, a contrast to when she was at home, when she expected her son to cook a full Sunday roast every day, and

if she didn't get it would throw her food at us or onto the floor. She is sleeping well - she has a regular shower now, which was unheard of before - she dosn't swear anymore - well not much. The change is all down to your love and patience and understanding.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Hickathrift House
from Jayne B (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

I am so impressed with the care my father has received. The process started with a stressful need to arrange urgent, short-term care after he was being discharged from hospital following two falls, but the manager instantly made me feel listened to and supported.
The assessment was handled immediately

and efficiently. My father was then welcomed into a spotlessly clean, beautifully decorated room with an en-suite. The excellence of the management team's professionalism and efficiency shines through.
Beyond the logistics, every practitioner I've encountered during my visits has been welcoming, highly informative, and genuinely focused on the residents' wellbeing. Even my usually picky father has been very complimentary about all the meals! Thanks to this supportive environment, he is now on the way to making progress in his recovery.

Reply from Mark Shelton, Customer Relationship Manager at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Woodside House Care Home
from S N (Son of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome along with updates on Mums wellbeing. Compassionate care is visable to my mum and all residents.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you so much for such a lovely review, I will share it with the team.

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Review of
Barchester Warren Care Home
from Judith H (Husband of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

Got no complaints at all so pleased with the home

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your lovely feedback, we will make sure this is shared with the whole team. We always aim to provide a high quality service to our residents and their families and are always open to…read more

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Review of
Barchester Warren Care Home
from Hilda D (Friend of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed with the Warren every time I visit my long time friend. Lovely staff and coffee and cake!!

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for providing us with valuable feedback, we will make sure this is shared with the team. Families and friends are always welcome to the Warren, the role this plays in the wellbeing of our…read more

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Review of
Barchester Woodside House Care Home
from Helena G (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My mother stayed at Woodside Care Home for a short respite in August 2025. As her daughter, I found the experience disappointing and concerning. Staff assessed her as having full mental capacity. Yet, she was later found to be pre-diabetic and showing signs of anxiety and memory loss - clear indicators

of early cognitive decline. After three days of being anxious, she left the facility on her own. I was not informed of her decision or departure, and only learned she was home afterward. It's deeply troubling that a resident would be discharged without notifying her next of kin, who holds full power of attorney. I hope this feedback prompts improvements in communication and safeguarding protocols.

Reply from Feedback Team, The Feedback Team at Barchester Woodside House Care Home

Thanks for taking the time to leave us a review. We're sorry you found your Mothers stay at Woodside House Care Home disappointing. Our General Manager took time to understand your Mothers concerns…read more

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Review of
Barchester Warren Care Home
from H R (Respite Resident) assisted by family/friend published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for taking the time to provide valuable feedback for the Warren Care Home. We are happy to hear your experience in the home was a positive one. Best wishes from us all at the Warren and…read more

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Review of
Barchester Ashfields Care Home
from Linda H (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Everything was excellent, clean & tidy. Residents & visitors treated with respect and dignity at all times. Could not fault the care.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to review Ashfields. Your feedback is very much appreciated

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Review of
Barchester Ashfields Care Home
from John G (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly and helpful staff and my friends are very happy at Ashfields home.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We very much appreciate your feedback

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Review of
Barchester Ashfields Care Home
from K B (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Ashfeilds has a great selection of staff. They are very welcoming and have been very consistent and helpful throughout the transition period of moving .
I have been reassured and at all times Ashfeilds has very respectful of my own emotions.
I feel I have made a great choice choosing Ashfeilds and

I feel my loved ones will be very happy there.
Thank you to all the staff and management for all your support in being able to make this all happen.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to review Ashfields, we value your feedback

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Review of
Barchester Hethersett Hall
from Kay E (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum and Dad were with you for 10 weeks. The staff were excellent to look after them. I know they will be back in the winter months.
Thank you

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Ashfields Care Home
from Tita H (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly & helpful. My friend seems really happy here.
I will recommend it to friends if they need it

Reply from Stuart Hay, Customer Relationship Manager at Barchester Ashfields Care Home

Dear Tita thank you for taking the time to leave us a review and your kind comments about the team at Ashfields

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Review of
Barchester Hickathrift House
from L C (Granddaughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Visited my grandmother for her birthday and the activities lead was so great helping us organise an afternoon tea in the home with minimal cost. From my couple of days visit, every member of staff who I came across was friendly, kind and caring. The activities lead is an absolute stand out for us, a

genuinely lovely human being and a fantastic activities coordinator. My Granny seems very happy here which was a big concern for us as she really didn't want to leave her home until she realised it was too much for her to manage.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Hethersett Hall
from Jane B (Regular Volunteer) published on 18 August 2025 Submitted via Website • Report

Overall Experience

I visit the Hall, once a month with members of the Hethersett Forget Me Not Cafe.We always get a very warm welcome from everyone. It is lovely to meet some of the residents at the coffee morning and also to visit the very talented art group. There are a lot activities put on for the residents and I

have been very fortunate, to have been invited to some of them. The most recent was the summer fete, earlier in the year there was a garden party and also a music band entertained.Thank you to you all.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Ashfields Care Home
from Ela C (Stepdaughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very helpful, respectful and caring, my stepdad is very well looked after. Staff keep you up-todate with any relevant information, we are very happy with Barchester Care home, they are attentive towards their residents and their families visiting.
Thank you so much for everything you

do for my stepdad.
Kind Regards x

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated

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Review of
Barchester Hickathrift House
from Carole C (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum spent a week in restbite, she had a lovely time. She will certainly return at another time.
My mum does have dementia but she can still have a conversation with others, so I would like her to be with residents that can chat back to her?

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Care Homes Owned by Barchester Healthcare Ltd in Norfolk

Barchester Healthcare Ltd Locations in Norfolk (6)

Barchester Healthcare Ltd Reviews in Norfolk (710)

Barchester Ashfields Care Home

Barchester Warren Care Home

Barchester Warren Care Home

Barchester Warren Care Home

Barchester Hickathrift House

Barchester Hickathrift House

Barchester Woodside House Care Home

Barchester Warren Care Home

Barchester Warren Care Home

Barchester Woodside House Care Home

Barchester Warren Care Home

Barchester Ashfields Care Home

Barchester Ashfields Care Home

Barchester Ashfields Care Home

Barchester Hethersett Hall

Barchester Ashfields Care Home

Barchester Hickathrift House

Barchester Hethersett Hall

Barchester Ashfields Care Home

Barchester Hickathrift House

Awards / Recognitions (14)

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