Barchester Healthcare Ltd in Norfolk | 6 Care Homes

Review of
Barchester Hethersett Hall
from Jane B (Regular Volunteer) published on 18 August 2025

Submitted via Website • Report

Overall Experience

I visit the Hall, once a month with members of the Hethersett Forget Me Not Cafe.We always get a very warm welcome from everyone. It is lovely to meet some of the residents at the coffee morning and also to visit the very talented art group. There are a lot activities put on for the residents and I

have been very fortunate, to have been invited to some of them. The most recent was the summer fete, earlier in the year there was a garden party and also a music band entertained.Thank you to you all.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Ashfields Care Home
from Ela C (Stepdaughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very helpful, respectful and caring, my stepdad is very well looked after. Staff keep you up-todate with any relevant information, we are very happy with Barchester Care home, they are attentive towards their residents and their families visiting.
Thank you so much for everything you

do for my stepdad.
Kind Regards x

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated

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Review of
Barchester Hickathrift House
from Carole C (Daughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum spent a week in restbite, she had a lovely time. She will certainly return at another time.
My mum does have dementia but she can still have a conversation with others, so I would like her to be with residents that can chat back to her?

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodside House Care Home
from J O (Sister of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

Excellant care home. Love the way the staff interact with the residents - it's like one big happy family.
It's wonderful to know that my relative is happy and content. I have 100% trust that the kindness shown by staff is consistent even when visitors are not present.
The activity staff are fantastic.

Lots of variation in activities to suit all levels of care needs and lovely personalities, engaging with the relatives all the time.
It's the best decision we've made as a family to move our relative to Woodside House.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, I will share this with the whole team we really appreciate your feedback.

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Review of
Barchester Ritson Lodge
from Sean C (Stepson of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

My stepfather has been very happy here. He is enjoying the contact and the care he has received.
It's good to know he is safe & happy.

Reply from Katy Hughes, Operations Manager at Barchester Ritson Lodge

Thank you for taking the time to give us your feedback, and thank you for such lovely comments. We are so pleased to hear how happy your stepfather is at Ritson Lodge.

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Review of
Barchester Ritson Lodge
from Mick A (Resident) assisted by family/friend published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

Since I have moved her, I have been very happy and my health has improved.
I feel that everyone is friendly & care about my well being.
Thank you!

Reply from Katy Hughes, Operations Manager at Barchester Ritson Lodge

Thank you so much for your lovely review. The team will be so pleased to hear your positive feedback!

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Review of
Barchester Ashfields Care Home
from Y O (Sister of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

When we visit we find the staff very friendly and we find the home always clean and tidy. The staff are friendly to my brother and treat him well and he laughs and jokes with them which makes us know that he is cared for.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to leave us a review. Your feedback is very much appreciated

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Review of
Barchester Ashfields Care Home
from C M (Sister of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

The home always looks clean and tidy when I visit. The staff are kind and treat the clients with care and dignity which I think is very important.
As a visitor I am always welcomed and I feel very relaxed on my visits.
My brother gets on well with the staff and loves a joke with them. I have noticed

that there is one residents that he seems to have a problem with.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review the home. Your feedback is very much appreciated

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Review of
Barchester Warren Care Home
from Olive M (Wife of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband was at the Warren Care Home for 11 days of respite care.
He was happy with the food choice and the kind staff.
I found the management team very helpful to deal with and really have no complaints. It was my husbands first experience of respite care, I think he found it difficult to integrate

with the other residents.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for providing valuable feedback, first experience can sometimes be overwhelming, however we have found that this gradually improves with our returning respites. We are happy to hear that you had an overall positive experience. Best wishes from us all at the Warren.

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Review of
Barchester Woodside House Care Home
from R H (Daughter of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

The family found the staff and home 1st class.

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Review of
Barchester Hethersett Hall
from Hollie B (Granddaughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

My Granddad was at the Hethersett Hall for 2 weeks respite, and he really did not want to go to a care home; he had such a good experience that he would return. The staff were amazing, we visited as a family for his birthday and were all treated like kings and queens. Well done, Hethersett Hall.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Warren Care Home
from Wendy W (Friend of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Was a great day, singing & music, was fab - loved the food, all staff are wonderful and kind to all, lovely place to come an vist. Just a great day with friends.

Reply from Poliana Stenczel, Admin at Barchester Warren Care Home

Thank you for your kind words, we will make sure that your lovely feedback will be passed on to the team at the Warren. We are always happy to welcome visitors at the home as this has a huge impact on our residents wellbeing.

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Review of
Barchester Woodside House Care Home
from Jan G (Sister of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

This is a lovely home, very clean and very friendly. Staff is very attentive.

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Review of
Barchester Warren Care Home
from Kim P (Daughter of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

I last gave a review October 2024 when my mum was a respite care resident.Now my mum is a permanent resident and she has been at the Warren nearly a year now.My mum is getting on very well and is happy with all aspects of her care.The entertainment that is provided is excellent also the food provided

is very good.

Reply from Kirstie Bush, Activities Co-ordinator at Barchester Warren Care Home

Thank you for your valued review we are delighted that you are happy with the care your mum is receiving. We look forward to seeing you at the community events and other activities that you join in with.

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Review of
Barchester Woodside House Care Home
from Helen S (Daughter of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

Both my parents were residents of Woodside House. My father passed away at the end of last year & my mother continues to live there. It is a wonderfully caring place with lovely facilities but more importantly caring and invested people with the manager at the hub of these values and behaviours. My

father was restricted to bed and was care for and supported in all his needs and my mother always describes everyone as lovely & is happy!

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such lovely feedback, I will ensure is it shared with all the staff.

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Review of
Barchester Ashfields Care Home
from V M (Wife of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My husband has had 2 weeks respite care at Ashfields. I looked at a number of homes before choosing this home, but were particularly impressed by the warmth and friendliness shown to us when we looked round.
All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness

and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to review Ashfields we appreciate your kind feedback

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Review of
Barchester Woodside House Care Home
from Carl M (Son of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

Outstanding service so helpful and friendly give you all the support that you need 10/10. Can't thank Woodside enough for the support and care they give for mum (thank you).

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such lovely feedback, it is our pleasure to care for your Mum. I will ensure that your review is shared with all staff.

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Review of
Barchester Hethersett Hall
from Mary P (Cousin of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My cousin has no short term memory and suffers for Alzheimer's/Dementia. He has/had a room at Hethersett Hall for the last 6 months. During that time he was taken part in various activities which he enjoys. He loves keep fit, dancing, all musical events and this has improved his general well being.

He loves to interact with the staff and other residents. He also partakes in all the outings. He is kept clean and tidy and his eating habits have also improved gaining a small amount of weight. The staff also arranged an 80th birthday party with lots of his visiting friends. All in all Hethersett Hall has been amazing for him and really improved his life.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.

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Review of
Barchester Hickathrift House
from Sue A (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My Mum was sent to Hickerthrift to recover from a fall when she broke her hip. I found Hickerthrift to be an absolutely amazing place, very modern, clean and fresh, and the staff are amazing, they are helpful, and very good at their jobs, the residents are their top priority. . My mum settled in well

and I have never seen her looking so well kept and happy for many years. Sadly she is not able to return home and care for herself so she is able to stay at Hickerthrift and I am absolutely over the moon that she is!! It's a fabulous place!

Reply from Paula Melerski, General Manager at Barchester Hickathrift House

Thank you so much for taking the time to leave us a review and your kind words about our care setting and care provision which I will cascade to the whole team. It is our pleasure caring for your mum at Hickathrift House.

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Review of
Barchester Hickathrift House
from C B (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

We have been met with smiles and immense kindness at Hickathrift. Every person is always willing to help and take care of all needs. The smiles and cup of coffee are abundant and greatly appreciated. We are very happy to have such high quality of care.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Hickathrift House

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Norfolk

Barchester Healthcare Ltd Locations in Norfolk (6)

Barchester Healthcare Ltd Reviews in Norfolk (694)

Barchester Hethersett Hall

Barchester Ashfields Care Home

Barchester Hickathrift House

Barchester Woodside House Care Home

Barchester Ritson Lodge

Barchester Ritson Lodge

Barchester Ashfields Care Home

Barchester Ashfields Care Home

Barchester Warren Care Home

Barchester Woodside House Care Home

Barchester Hethersett Hall

Barchester Warren Care Home

Barchester Woodside House Care Home

Barchester Warren Care Home

Barchester Woodside House Care Home

Barchester Ashfields Care Home

Barchester Woodside House Care Home

Barchester Hethersett Hall

Barchester Hickathrift House

Barchester Hickathrift House

Awards / Recognitions (14)

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