Care Homes Owned by Barchester Healthcare Ltd in North Yorkshire

My mum and dad are currently living in Scarborough hall and I can't say enough about the care and compassion they give to both my parents .

This is a new environment for us both, at a very difficult time. The staff have been caring and compassionate, easing this transition, and making us and visitors very welcome.

My father has been at Thistle Hill for 4 weeks now. He is on his final stage of life. The staff are supportive and caring. They are approachable and understanding of both my father and my needs. They look after all aspects of his care. He's always clean, clean shaven and in clean clothes. All the staff at Thistle hill are friendly and are always smiling, making it a happy place to be, even under such sad circumstances .

I have visited a friends mother in Manor Care Home many times over the last 18 months and also taken the lady out on some trips. She seems happy and well cared for. When ever I visit all the staff are very helpful. The Home is clean, secure and there always seem to be activities going on. Everyone is very friendly and the residents are treated with dignity. I have sampled the cake and it is delicious!!

I can only report on what my friend tells me & although perhaps she would rather be at home she is favourable about all the staff & the food.

We are delighted to have been fortunate enough for her to be accepted into Leeming Bar Home.

I can rest knowing my friend is in good hands and I feel part of a large extended loving family .

The care of my husband in this beautiful home continues to be excellant. Friendly, lovely staff who care for him with love and humour. They always make me feel so welcome. Plenty of hugs, cups of coffee and cake. Marvellous!

All our family are confident that our mother is being well cared for.

Food good

Everywhere is spotlessly clean and the staff are very friendly and welcoming

Sadly, the experience of my Father's respite 10 day stay, was lacking in very basic care.. He wasn't washed, had no change of clothing, including underwear for the whole stay. His false teeth were dirty and the sheet on his bed left stained and soiled The whole experience has left the family very let down. An Initial verbal complaint and questioning about the lack of care was responded by I quote it all being an 'oversight " which made the whole situation even worse. We will definitely NOT use this place again and have issued a formal complaint.

We are extremely happy with the care Mum is receiving and take great comfort in knowing that qualified nursing staff are always on hand to support her needs.

My choice of Ouse View Care Home, for my Aunt, proved to be the right one. I have always felt that the care, understanding, consideration of her needs had always been met. The staff and carers have shown great kindness and empathy to both my late Aunt and her family. I will always be so grateful that she was in Ouse View for her final days, and was with staff that she knew and cared for her. Thank you.

Thank you.

Perfect in every way. Very settled, felt safe importantly medication given at correct times, this is important. Had a bad experience at a previous care home so it worried me to go to another one. Also important to me was that I could walk around the grounds. Food so so good and a great choice. Staff very very nice, nothing was a bother, didn't feel I could not ask anything.

Good accommodation although the luxurious bed was actually too wide. Chose Thistle Hill because of the physiotherapist availability. Joe was very helpful, honest, supportive and realistic. I enjoyed the food.

My son has complex physical & mental needs. His care needs change hour by hour, night & day. I was very worries initially that the attention to detail required to care for my son would vary from carer to carer. However, after an initial settling period, I am now confident the knowledge & care required is available for him at Thistle Hill. From having so much stress & lack of sleep I am able to start relaxing. As problems or health concerns crop up, the staff are willing to discuss & resolve issues straight away. I can highly recommend this excellent facility.

My mother is extremely well cared for by a dedicated and compassionate team. The excellent facilities, outstanding food, regular activities with entertainment and immaculate surroundings create a welcoming environment where residents are treated with dignity and respect.

Thank you.