Barchester Healthcare Ltd in West Midlands | 5 Care Homes

Review of
Barchester Edgbaston Beaumont Care Home
from D M (Respite Resident) assisted by family/friend published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

My stay, although short, was very welcoming, was made to feel comforted, I was looked after very well. I enjoyed my stay. It was a good all round experience.

Reply from Edgbaston Administrator, Administrator at Barchester Edgbaston Beaumont Care Home

Thank you for taking the time to leave a review for us and I am glad your stay was enjoyable.

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Review of
Barchester Fountains Care Home
from Anne N (Resident) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

A resident started choking at lunch. The staff responded straightaway with the most professional expertise. I am not exaggerating the situation when I say that they saved his life; it was as serious as that. They deserve the highest praise for everything they did to keep him alive before the ambulance

came.

Reply from Barchester, The Feedback Team at Barchester Fountains Care Home

Hi Anne, thanks for taking the time to leave your review. We understand how difficult this situation must have been to witness and we're grateful for your kind words. We're incredibly proud of the team at Fountains and the actions they took in this emergency situation. We'll make sure to share your thoughtful comments with the management and team at the home. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Fountains Care Home
from Alan H (Son of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

Mom has been a resident at Fountains Care home since November 2024. Mom has settled in and seems content. She has been well looked after. The carers like her and they know us. All staff are ready to answer queries and concerns that we have regarding mom's care. They are aware of mom's needs and they

give her encouragement where necessary.
Thank you

Reply from Joanne Parrish, General Manager at Barchester Fountains Care Home

Thank you so much for your kind review! We truly appreciate your feedback. Our dedicated staff goes above and beyond to ensure that our residents are well looked after and feel at home. It's always our goal to create a warm and welcoming environment for everyone. We're glad to hear you had a positive experience!

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Review of
Barchester Iverley View Care Home
from Alan H (Husband of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My wife's period of respite care has been very successful.
The staff and facilities are very impressive. The major benefits have been the insights into, and management of her condition that have been introduced.
We would have no hesitation in arranging another period of respite care if and when appropriate.

Reply from Amanda Morgan Bennett, General Manager at Barchester Iverley View Care Home

Thank you, for your kind words. We're so pleased we have helped. We would love to have her back ! Warm regards, Amanda

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Review of
Barchester Iverley View Care Home
from Clare V (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

My dad is a resident at Iverley View and the care and support he receives from all the staff is outstanding. He has dementia and was unable to continue living at home and the transition of moving into care was something the whole family was dreading. However, every member of staff has been wonderful,

not just with dad but have supported and welcomed our whole family. Recently, we have been able to celebrate my mums 75th birthday at Iverley View, so that dad could be included in the celebrations.
The chef (and one other), planned and prepared a fantastic 3 course menu which we all thoroughly enjoyed. The food truly worthy of a 5 star restaurant ! It has been a lovely way to celebrate mum's special day. Thank you to the chef and all the staff at Iverley View for caring for dad (and us) so well!

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care Home

Thank you so much for this heartwarming review. Were truly delighted that your family felt so supported during what we know was a big transition. Being part of your mums 75th birthday was an honour, and were thrilled the meal was enjoyed! Your kind words mean a great deal to the whole team, especially our wonderful chef.Warmest wishes,GM.

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Review of
Barchester Iverley View Care Home
from Linda H (Respite Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

When I first arrived I was apprehensive as I didn't know what to expect. I shoudl not have worried. I was soon put at my ease. All the staff were very attentive. My likes & dislikes and allergies were ascertained & I found it easy to settle in. Any problems were sorted for me. All the staff have been

a delight.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care Home

Thank you, for your kind words. We're so pleased to hear that you felt at ease during your stay with us. It's wonderful to know our team could support your needs and make you feel comfortable and cared for throughout your time at Iverley View.Warm regards,GM.

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Review of
Barchester Iverley View Care Home
from Linda D (Wife of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband is being cared for so very well, every member of staff have not only looked after my husband but also been a great support for us all as a family. I cannot find fault with anything. The food is first class and always looks (and tastes) fabulous. I am hoping we can keep my husband there as

long as we can. Thank you Iverley View. If I had to give marks out of 10 they would get 11!!

Reply from Amanda Morgan Bennett, Manager at Barchester Iverley View Care Home

Thank you so much for such a heart felt review. We're delighted to hear that you and your husband feel so supported by the team at Iverley View. Your kind words have been shared with the team and are truly appreciated. Warm regards, Amanda

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Review of
Barchester Iverley View Care Home
from K H (Regular Volunteer) published on 17 July 2025

Submitted via Website • Report

Overall Experience

This care home is out off this would, clean, great staff and a very friendly home, l would recommend it to everyone to go and see, food is of the best standard, mitchelling cheff, top class pastery cheff

Reply from Amanda Morgan Bennett, General Manager at Barchester Iverley View Care Home

Thank you for such a lovely review. Best Regards, Amanda

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Review of
Barchester Fountains Care Home
from Martin P (Respite Resident) assisted by family/friend published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

This was my first experience of a care home and it was excellent. The personnel were all excellent without exception. They were all so helpful, and smiley. The quality of the food was exceptional, constructed with thought and care. Never ordinary gravy but with cider or something added to increase the

flavour
The bedroom had all that I needed TV. Remote, wide screen, and large toulet/shower room. Lovely thick towels.
I was so lucky to hit on this home first time.

Reply from Francesca Ferrarin, Deputy Manager at Barchester Fountains Care Home

Thank you for your fantastic review! We are delighted to hear that your first experience at Fountains was excellent. Our team takes great pride in providing helpful and cheerful service, and it's wonderful to know you appreciated our efforts. We're also glad you enjoyed the quality of our food and the amenities in your room. Your kind words affirm our commitment to offering a comfortable and enjoyable stay for all our residents. We look forward to welcoming you back soon.

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Review of
Barchester Fountains Care Home
from Derek B (Son of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Our mom spent a week in fountains and the staff were brilliant, she came back home much better in herself, big thank you to everyone. See you in October again

Reply from Francesca Ferrarin, Deputy Manager at Barchester Fountains Care Home

Thank you so much for your wonderful review! We are thrilled to hear that your Mom had a positive experience during her stay with us and that our staff made a difference in her well-being. Our team is dedicated to providing the best care possible, and it's heart warming to know that she returned home feeling much better. We look forward to welcoming her back in October.

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Review of
Barchester Harper Fields
from Peter M (Respite Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

2 weeks in June, overall I was very contented and well looked after, as I was only booked for 2 weeks I wasn't concerned too much re any problems. I noticed that mealtimes ran much smoother when there were sufficient staff on duty, frequently short staffed some breakfast times. The food wasn't always

to my taste but I tried to eat everything and certainly haven't been hungry.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Hi Peter, thank you for taking the time to leave your review, its lovely to hear how well looked after you felt during your time with us. We are sad to read that you didn't always like the food, and were not aware of any feedback having been shared with the team prior to your review. If you have any further detail you'd like to share, please let us know so we can act on your feedback.

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Review of
Barchester Iverley View Care Home
from K J (Next of Kin) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Lovely care home, staff fantastic and the food is outstanding, you made feel welcome and a great place to be cared for. Knowledge of all the staff is brilliant you're treated with respect. Staff will do anything for you I recommend this care home to anyone that is looking for care for family members.

Reply from Amanda Morgan Bennett, General Manager at Barchester Iverley View Care Home

Thank you for your kind words. We're so pleased to hear you felt welcomed and supported, and that our team's care and dedication stood out. Your feedback means a great deal to us all and has been passed on to the team. Warm regards, Amanda

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Review of
Barchester Iverley View Care Home
from D J (Wife of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband was in the care home for two weeks' respite - whilst there he was cared for excellently by everyone. I and all friends who visited were welcomed by the friendly staff and nothing was too much trouble for them. They were very helpful with information when answering any questions. I will certainly

be recommending the care home to everyone.

Reply from Amanda Morgan Bennett, General Manager at Barchester Iverley View Care Home

We are so pleased to hear that your felt well cared for during his time with us, and that you and your friends felt equally welcomed and supported. Providing excellent care and creating a warm and friendly atmosphere is what we strive for every day, so feedback like this really means a lot to the whole team.It was a pleasure to support you both, and we truly appreciate your recommendation.Warm regards, Amanda.

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Review of
Barchester Harper Fields
from Kathleen L (Wife of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Nice welcome for my husband for respite care. was really easy, as I thought he might be awkward. apparently he was really good, and since coming home not stopped talking about it.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We were so pleased that his welcome was appreciated. The team on Epsom miss his smiling face and cannot wait to welcome him back to enjoy some respite in the future. As they know he is a keen gardener they will have some pots and flowers ready to help us pot. In the meantime you are more than welcome to join our weekly don't dine alone every Friday 12.30pm to enjoy some fish and chips.

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Review of
Barchester Iverley View Care Home
from James B (Son of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

We couldn't be more grateful for the wonderful care provided at this home. From the moment you walk in, the staff make you feel so welcome - they're genuinely friendly, caring, and always ready with a smile. The entire atmosphere is warm and homely, not just for the residents but for visitors too. It

truly feels like a second home for dad and myself when visiting him as I can come 247.
The quality of care and attention to detail is exceptional. The service is outstanding, and the food is always delicious and thoughtfully prepared. It's clear that everyone here goes above and beyond to ensure residents are comfortable, happy, and well looked after. Thank you to all the staff for everything you do - you make such a difference!

Reply from Amanda Morgan Bennett, General Manager at Barchester Iverley View Care Home

Thank you so much for your incredibly kind words, we take great pride in creating a home-from-home environment where both residents and their loved ones feel comfortable and valued. Knowing our care, atmosphere and attention to detail have made such a positive impact is the best feedback we could ask for.I will share this with the team, they'll be thrilled to know their efforts are so appreciated. Warmest thanks, Amanda

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Review of
Barchester Harper Fields
from L M (Daughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall, we find the standard of care very good and the staff are helpful, friendly and caring. Some staff members, in particular, go above and beyond to resolve queries regarding residents' care and health and to encourage them to take part in activities.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

Thank you so much for the feedback, the team were so pleased to hear that you have found them helpful, friendly and caring. These are all of the values that we work towards and will continue to do so.

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Review of
Barchester Fountains Care Home
from S N (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

We joined mom for the BBQ it was really lovely and the staff were so pleasant and accommodating. Great variety of food too. Thank you.

Reply from Francesca Ferrarin, Deputy Manager at Barchester Fountains Care Home

Thank you so much for your kind words. We are glad you and mom enjoyed yourselves at the BBQ.

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Review of
Barchester Fountains Care Home
from Susan D (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum, myself and my husband attended a lunch BBQ. A lovely event that we all enjoyed, especially Mum, as she enjoys social events. Hospitality today was marvellous as usual, a big thank you to the kitchen and to our wonderful activities lady, who always works extremely hard to create a happy experience.

Reply from Francesca Ferrarin, Deputy Manager at Barchester Fountains Care Home

I wanted to take a moment to extend a heartfelt thank you for attending our family BBQ with your mum and husband. We are thrilled to hear that you both enjoyed the afternoon! Our staff truly goes above and beyond to ensure that every event is special for our residents and their families, and your kind words mean so much to us. It's always a pleasure to see everyone come together and create wonderful memories.

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Review of
Barchester Harper Fields
from Julie S (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

We asked for dad to be admitted to Harper Fields as he was vunerable at home due to a series of falls. He feels much safer and settled here. The staff are so warm and friendly. Dad is happier here than he has been in a long time.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We have been so pleased that you dad has been made to feel safer and settled. The staff were so pleased to hear the feedback that they are warm and welcoming.

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Review of
Barchester Harper Fields
from C S (Son-in-law of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

I am so very happy with the care my father in law has been given. He feels safe and happy here.

Reply from Hayley Wilkinson, General Manager at Barchester Harper Fields

We would like to thank you so taking the time to provide us with this feedback, we always value feedback and will continue to work hard to ensure your father in law is made to feel safe and happy.

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Care Homes Owned by Barchester Healthcare Ltd in West Midlands

Barchester Healthcare Ltd Locations in West Midlands (5)

Barchester Healthcare Ltd Reviews in West Midlands (436)

Barchester Edgbaston Beaumont Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Harper Fields

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Harper Fields

Barchester Iverley View Care Home

Barchester Harper Fields

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Harper Fields

Barchester Harper Fields

Awards / Recognitions (14)

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