Barchester Healthcare Ltd in West Midlands | 5 Care Homes

Review of
Barchester Edgbaston Beaumont Care Home
from S I (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Disgraceful - appalling - never again. Do not use this organisation if you care for your loved one. You do have some good staff, but unfortunately, the bad cancel them out.

Reply from Feedback Team, The Feedback Team at Barchester Edgbaston Beaumont Care HomeThanks for taking the time to leave your review. We're sorry to hear you remain unhappy and can see that your concerns are being handled as part of our complaint process. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments If we can support you further, please do get in touch with us at feedback@barchester.com Kind Regards, Barchester's Customer Feedback Team.

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Review of
Barchester Fountains Care Home
from C F (Daughter of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

On visiting very helpful staff understanding any problems or issues, very clean & tidy always plenty of staff about.

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Review of
Barchester Fountains Care Home
from Stephen S (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

My father has settled very quickly at Fountains. He is now eating well after a period prior to arriving of a poor appetite. Staff are caring and look to the needs of the residents.
The home is warm and welcoming, with spacious rooms.
My one issue is lack of activities to involve residents. My father

has little interaction with other residents and I feel that he is lonely at times.

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Review of
Barchester Fountains Care Home
from Andrew T (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

Recently we have seen an improvement.
Previously the management was poor.
Always get a great reception from Nikki and Vicky who are always extremely helpful.

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Review of
Barchester Fountains Care Home
from C F (Sister-in-law of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

As Maureen's sis-in-law, I found Fountains to be a very good residential home. The staff without exception have been so lovely, and the home is always very welcoming. There has been an ongoing issue with food, which I have to agree has not been good. Food is very important to residents as it is to everyone.

This has gone on for a long time, but now there is a new chef, hopefully this will improve.

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Review of
Barchester Iverley View Care Home
from Linda D (Wife of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My lovely husband has now been in Iverley View for 6 months. From his very first day here, he has been incredibly happy, looked after so well, and his every need is catered for. His personal care has been faultless. As a family, we have also been so well looked after. The staff have now become friends

and our Icerley family, love them all very much. Cannot thank them enough.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for sharing such a heartfelt review. It means the world to us to know that your husband is happy and well cared for, ensuring his comfort, wellbeing and personal care is our absolute priority. We're incredibly touched by your kind words about the team, it's wonderful to know you feel part of the Iverley View family. Your appreciation and trust truly means everything. Thank you again for your kindness.

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Review of
Barchester Iverley View Care Home
from Jayne S (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

We visit our friend regularly, and we are always greeted as if we are long lost friends by the staff, which is lovely. There is always a smile on all the staff's faces, and they are so helpful, and nothing is too much trouble. It truly is like a 5 star hotel.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you for sharing such a wonderful review. We're so pleased to hear that you feel genuinely welcomed each time you visit your friend. Our team always aims to create a friendly, supportive atmosphere, so knowing that their smiles and willingness to help make such a difference is truly appreciated. Your five star comment means a great deal to us and will certainly brighten the team's day! Thank you so much for your kind words.

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Review of
Barchester Iverley View Care Home
from Leslie S (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Always made welcome into a clean, warm and safe care home. Staff are excellent and always go 'the extra mile'.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your lovely feedback. Our team will be thrilled to know their hard work and willingness to go the extra mile has made such a positive difference. Your kind words mean a great deal to us all, thank you.

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Review of
Barchester Iverley View Care Home
from Nicola N (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Really welcoming lovely caring thoughtful staff. My Dad was so very well looked after after his full knee replacement, he was encouraged to get up and about, his medication was monitored by the staff. All his belongings were tagged and washed as and when needed. Foods were adapted when his appitite

was a little selective.

I can't thank the care home enough for all the love & support they gave - not only to my Dad, but to me and my family. Thank you all so very much for you love warmth and care x

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your wonderful review. It means a great deal to the whole team. We are delighted to hear that your dad felt so supported during his recovery from his knee operation. We're truly grateful for your kind words about the care, love and support shown not only to your dad, but to you and your family as well. Thank you again for taking the time to share your experience, it is greatly appreciated by us all.

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Review of
Barchester Iverley View Care Home
from Clare V (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

The staff at Iverley genuinely care for the residents. My dad is treated with love and compassion and is so well looked after. Not only that, Iverley has welcomed my mum and the rest of our family with open arms and they make visiting a pleasure.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your lovely review. We are truly touched by your kinds words they mean so much. We're delighted your family feel so welcomed. Creating a homely, open and comforting environment for both residents and their families is incredibly important to us.
Thank you for taking the time to share your experience. It is a pleasure to care for your dad, we look forward to continuing to make each visit a positive one for your whole family.

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Review of
Barchester Harper Fields
from Alison L (Daughter-in-law of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

Review regarding (Lacra - in canteen - mainly)
"What can I say, a superb lady".
Always wearing a smile, nothing is ever too much trouble, even if she is busy
Barchester are lucky to have her.
Even though offering first class service to patients, happy to obligue us too.
Please let her know, she

is a real assett to Barchester.
Remember "PEOPLE BY PEOPLE"

Reply from Hayley Wilkinson, General Manager at Barchester Harper FieldsI would like to take the opportunity to thank you for your lovely feedback. We will ensure that the staff member is informed of your feedback. We also know what a wonderful asset she is in our home who like others goes out of her way to ensure all of the residents are comfortable and safe.

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Review of
Barchester Fountains Care Home
from S S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The care staff, housekeeping, kitchen, groundsmen, office staff give 100% to the residents. Their compassion and empathy to both residents and family is genuine. They show they care! However, as a company the people at the top need to realise residents and family chose Barchester for its family ethos,

each home different to cater for needs of the residents, suddenly this has changed. Now looking more corporate, looks being more important than residents choices. This was not the original Barchester ethos!

Reply from Alina Radu, General Manager at Barchester Fountains Care HomeThank you for taking the time to write a review about our home and for your kind and encouraging words about our care and hospitality teams, they work hard every day to deliver quality person centred care to our Residents - I will pass on your kind words. I will also share your feedback with our wider business that you're feeling a change of ethos, which I'm sorry to read. If you'd like to share more information surrounding this, please feel free to come and see me to discuss

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Review of
Barchester Broadway Halls Care Home
from Tracey F (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time,

helping him settle, improving his quality of life, and providing excellent care.
Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself.
In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way.
Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeWe truly appreciate you taking the time to share your experience. It's wonderful to know that your dad had felt respected, supported, and encouraged during his time with us.
Supporting both residents and their loved ones through the challenges is at the heart of what we do, and your words reassure us that we're making a positive difference. Thank you for placing your trust in Broadway Halls.

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Review of
Barchester Broadway Halls Care Home
from Jayne C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry

about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Broadway Halls. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. It was wonderful to have your mother with us, and we truly value your recommendation. We look forward to seeing you both in the near future.

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Review of
Barchester Edgbaston Beaumont Care Home
from Carol M (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

From the first time I visited the home I felt at ease and my mom has settled in quite nicely, the staff are lovely always smiling and welcoming its a really friendly atmosphere and I know my mom gets the care she needs.

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Review of
Barchester Fountains Care Home
from N R (Friend of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Nikki on the reception desk is a ray of sunshine and that initial feeling flows through the rest of the home

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Review of
Barchester Broadway Halls Care Home
from I S (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked
Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you Ian for your lovely review of Broadway Halls and for being so pleased that your father is so well looked after. We are delighted to get feedback about the staff being polite and kind. The staff are the bedrock of the home and why we have such a good reputation in our local community. Your father does indeed love joining in with the activities. Best wishes to you and lovely family from us all at Broadway Halls.

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Review of
Barchester Broadway Halls Care Home
from Mandy H (Niece of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank

you for your continued support, Carrine

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference. It is lovely to see you visit your aunt so often, and we look forward to seeing you visit again soon.

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Review of
Barchester Harper Fields
from V M (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has resided at Harper Fields for over 7 months. Initially my mother was very poorly in terms of health fitness. The Nursing Staff, Nurse B and Staff have supported and cared for my mother so kindly and professionally. My mother has critical on going care with regard to swallowing issues. The

Nursing Staff, Nurse B and Nurse J and their wonderful teams attention to details has without doubt extended my mothers life based on Mums health on her first day at Harpers. Thank you is not enough

Reply from Hayley Wilkinson, General Manager at Barchester Harper FieldsWe would like to thank you for your wonderful feedback. I have shared your feedback with the team and they were very happy that you are satisfied and with them. It has been a pleasure to be part of your mother's success story, taking into consideration her difficult past.

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Review of
Barchester Broadway Halls Care Home
from Elaine H (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share your experience at Broadway Halls. We are truly delighted to receive your review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Best wishes Nick

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Care Homes Owned by Barchester Healthcare Ltd in West Midlands

Barchester Healthcare Ltd Locations in West Midlands (5)

Barchester Healthcare Ltd Reviews in West Midlands (461)

Barchester Edgbaston Beaumont Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Harper Fields

Barchester Fountains Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Edgbaston Beaumont Care Home

Barchester Fountains Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Harper Fields

Barchester Broadway Halls Care Home

Awards / Recognitions (14)

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