Barchester Healthcare Ltd in West Midlands | 5 Care Homes

Review of
Barchester Fountains Care Home
from Bernadette H (Sister of Resident) published on 3 March 2026 Submitted via Website • Report

Overall Experience

Special thanks to all the staff in Olton Floor for their excellent care and support for my brother over the past few weeks. Their patience and understanding has been outstanding and the family are incredibly grateful. Their support and kindness has been so very helpful. We cannot thank them enough for

their care. Nothing is too much trouble for them. Always cheerful and happy, we are so thankful that he is at Fountains and being treated with dignity and kindness. A fabulous Care Home, offering fantastic Care, with beautiful home cooked food in safe surroundings and best of all .. the wonderful staff. Thank you all.

Reply from Anna Paule, operations manager at Barchester Fountains Care HomeThank you so much for taking the time to leave such a heartfelt review, your kind words about our Olton floor team truly mean a lot to us, care is the very heart of what we do here at fountains and its wonderful to know it has made a difference to both your brother and family.

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Review of
Barchester Harper Fields
from Diane B (Daughter-in-law of Resident) published on 2 March 2026 Submitted via Website • Report

Overall Experience

No words can express how as a family how happy we were with Jeans care over the 4 ½ years she lived at Harper Fields. Jean had an accident in July 2021 and had to move to Harper Fields at short notice. From the first day Jean moved in she was well looked after. The staff there not only looked after

Jean but also us her family and we became part of their family. There were good days and not so good days with Jean and I am sure everyone knows there what we mean. We would like to thank each and every one of the staff at Harper Field for everything they did for Jean and us as a family as a whole up to the end, you are all worth your weight in gold..

Reply from Hayley Wilkinson, General Manager at Barchester Harper FieldsWe are so grateful that you have taken the time to complete this feedback. You know the team really cared for you all and were overwhelmed to receive this feedback. We are so glad that we made you all feel welcomed and well cared for as this is why we come to work every day and try our very best each day to deliver outstanding care.

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Review of
Barchester Iverley View Care Home
from Linda D (Wife of Resident) published on 2 March 2026 Submitted via Postal Card • Report

Overall Experience

It was my husband Tonys 80th birthday weekend. What a brilliwnt weekend arranged by the staff and chef. A buffet on Saturday for the family and residents, and cake and fizz doe everyone on Sunday. The upstairs lounge was beautifully decorated with a magnificent balloon arch, thanks to Molly for that!

Photos of Tony and our family were put on the T.V screen, we cannot thank every member of our Iverley friends for going the extra mile and more fabulous memories made. Love them all very much.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your beautiful words. It was an absolute pleasure for all of us at Iverley to celebrate your husband's 80th birthday with you and your wonderful family. Molly will be thrilled to know her efforts with the decorations and arrangements were appreciated. Creating fabulous memories together is exactly what we strive for, and it means the world to us that you feel Iverley team went the extra mile. Your kind words will be shared with every member of staff, they will be touched. Thank you for letting us be part of such a wonderful celebration. With much love from all your Iverley family.

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Review of
Barchester Iverley View Care Home
from Clare V (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My dad has been a resident at Iverley since May 2025. This weekend has been his 80th birthday. The staff at Iverley have gone all out to make it a special occasion for him and our family. From beautiful balloons and decorations, to a fabulous cake and party food. They've collated photos of dad into

a memory book and signed it with their best wishes. All the staff have shown dad love and affection and made the weekend so special for us all.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your lovely review. We were absolutely delighted to celebrate your dads 80th birthday. Milestone birthdays are incredibly special, it was a pleasure to help create a celebration with such cherished memories. The memory book was a small way for us to show just how much your dad means to everyone, he is such a valued member of our Iverley View family. Thank you again for your kind words and for trusting us with your dad's care.

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Review of
Barchester Harper Fields
from Judith S (Cousin of Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

I cannot commend your staff at Harper Fields more highly. The care they gave her, in particular, the last days of her life were exceptional. Also, for the care and compassion they showed her family during those last days. I cannot thank them enough. Truly exceptional. Thank you all.

Reply from Hayley Wilkinson, General Manager at Barchester Harper FieldsWe would like to take the opportunity to thank you for taking the time to send us this feedback. It has been shared with the team and the were delighted to receive it. We are so pleased that our team met the required standards and expectation's and the care and compassion that we work so hard to achieve was delivered.

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Review of
Barchester Edgbaston Beaumont Care Home
from P G (Sister of Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

Staff always seem caring and helpful and see to know my sister's needs.
It would be useful to be updated with any change in her care to stop us panicking ie. using a syringe to adminster fluid as she is asleep such a lot.

Reply from Edgbaston , Administrator at Barchester Edgbaston Beaumont Care HomeThank you for taking the time to leave a review and we are pleased you are happy with our staff. I will ensure your comments are passed to our Nursing team. Kind Regards

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Review of
Barchester Broadway Halls Care Home
from Neil S (Son of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

Everything about my mothers stay was first class.
Lovely rooms, great staff.
A bit pricey but one gets what one pays for.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to leave us such a wonderful review. We are so privileged to be able to care for your mother and are so pleased to hear that you are comforted by the care we provide. I will pass on your kind words to the team.

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Review of
Barchester Broadway Halls Care Home
from Dawn M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My mom lived at Broadway Halls for just over 1 year, the care she received was faultless. The staff were amazing, shout out to Mai & gentleman Chris (the night shift nurse who cared for my mom when she passed away was excellant)
I would like to take this opportunity to thank each and everyone of your

staff
Thank you Dawn x

Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care HomeWe are truly honoured to have cared for your mum and are deeply touched by your kind words. Knowing that you felt the care was faultless and that our team supported your mum with compassion and dignity means everything to us.
Your special mentions to Mai and Chris will be shared with them and the wider team - they will be incredibly proud to know the difference they made during such an important time.
On behalf of everyone at Broadway Halls, thankyou again for your trust. Our thoughts remain with you and your family.

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Review of
Barchester Broadway Halls Care Home
from Karen P (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Broadways Halls is certainly a lovely place in which to live.The lounges, rooms, dining rooms are very welcoming and comfortable; so much so that my 90year old mother described the place as looking like Buckingham Palace. To this I would add, however, that the true value of Broadway Halls lies in the

quality and dedication of the staff. Staff who knew how to get Dad to eat , staff who knew how to get him to join an activity , staff who made the extra effort not only with Dad but were also aware of challenges faced by our family. I could list countless exchanges with wonderful carers , administrators , maintenance staff and activity staff which demonstrated that here people were determined to do their very best for Dad. In so doing they provided priceless support for our family as a whole. Thank you Broadway Halls.

Reply from Nick Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly touched by your kind words and by the trust you placed in Broadway Halls to care for your dad.
It means a great deal to hear that our team were able to support not only your dad, but your whole family during what we know can be a challenging time. Your comments about the dedication, compassion and determination of our staff will be shared with the whole team, who will be incredibly proud.
Thank you once again for your lovely feedback - it really does mean the world to us.

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Review of
Barchester Broadway Halls Care Home
from Susan P (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My late mother Jessie was a resident from Jan 2025 until Dec 2025 started downstairs and moved to 2nd floor when mor help was required mom had a special rapour with mai who didn't take any nonsense from mom but treated her fantastic even to taking time out just to sit with her also to the male nurse

Chris on the night shift who looked after mom on the night she passed nothing was to much trouble no matter what you wanted. All of the staff at Broadway are extremely fantastic at what they do no matter what there role is so a great big thank you to you all love from Jessie's daughter sue

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you so much for taking the time to share your kind and thoughtful feedback. It truly means a great deal to all of us.
We are honoured that you entrusted us with the care of your mother. Knowing that your mother felt respected, supported and comfortable, and that our team had been able to respond sensitively to her needs, is incredibly important to us.
Supporting residents and families during such a difficult time is a responsibility we take very seriously, and we are grateful to know that the compassion and care shown to your mother brought comfort to you and your family. Your recognition of our staff, as well as the environment, food, activities and practical services, will be shared with the whole team, as feedback like this is a real source of pride and encouragement.
On behalf of everyone at Broadway Halls , thank you again for your kind words and trust.

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Review of
Barchester Broadway Halls Care Home
from David S (Friend of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Nice place to live good care good staff.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you for such a lovely feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you.

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Review of
Barchester Edgbaston Beaumont Care Home
from J M (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

I had one week respite/ recovery in the Beaumont Care Home in Edgbaston. The staff (especially daytime - same night staff were less helpful and understanding) were friendly and competent. I was disappointed to discover on my last day that there was a programme of activities that might have been at interest

but I was not told about them. The food was excellent. Cleaning and condition of the room was only just adequate given the cost of a weeks stay. Overall it was the attitude of staff and the food that made my stay a pleasure.

Reply from Edgbaston, Administrator at Barchester Edgbaston Beaumont Care HomeThank you very much for your feedback. Apologies you didn't not receive the Activity Planner and that you found the accommodation only adequate. I will pass on your kind comments to our Carers and Kitchen staff.

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Review of
Barchester Broadway Halls Care Home
from A H (Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My experience here has been extremely good. Staff and management always friendly and helpful. Nothing appears to be too much trouble. My room is of good size, comes with single bed with bedside cabinet wtih lockable draw and atop is a table lamp. The room also contains a desk type unit and a chest of

draws. There is an en-suite shower room with toilet and hand basin. Finally there is a two door wardrobe. The home is 3 storys high. I am on the top floor. Each floor has its own common room, complete with TV. Each floor has it own dining room (not refectory) with a number of tables to suit size, each table seating 4 people. Laundry is collected on a daily basis and usually returned within 2 days.

Reply from Nicholas Drinkwater, General Manager at Barchester Broadway Halls Care HomeThank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we are so pleased to hear that you are settled and happy at Broadway Halls. It means a great deal to our team to know that this is appreciated and I will share this with them.

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Review of
Barchester Edgbaston Beaumont Care Home
from S I (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Disgraceful - appalling - never again. Do not use this organisation if you care for your loved one. You do have some good staff, but unfortunately, the bad cancel them out.

Reply from Feedback Team, The Feedback Team at Barchester Edgbaston Beaumont Care HomeThanks for taking the time to leave your review. We're sorry to hear you remain unhappy and can see that your concerns are being handled as part of our complaint process. We're disappointed your experience with the home didn't meet your expectations, and as previously advised, you can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments If we can support you further, please do get in touch with us at feedback@barchester.com Kind Regards, Barchester's Customer Feedback Team.

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Review of
Barchester Fountains Care Home
from C F (Daughter of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

On visiting very helpful staff understanding any problems or issues, very clean & tidy always plenty of staff about.

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Review of
Barchester Fountains Care Home
from Stephen S (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

My father has settled very quickly at Fountains. He is now eating well after a period prior to arriving of a poor appetite. Staff are caring and look to the needs of the residents.
The home is warm and welcoming, with spacious rooms.
My one issue is lack of activities to involve residents. My father

has little interaction with other residents and I feel that he is lonely at times.

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Review of
Barchester Fountains Care Home
from Andrew T (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

Recently we have seen an improvement.
Previously the management was poor.
Always get a great reception from Nikki and Vicky who are always extremely helpful.

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Review of
Barchester Fountains Care Home
from C F (Sister-in-law of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

As Maureen's sis-in-law, I found Fountains to be a very good residential home. The staff without exception have been so lovely, and the home is always very welcoming. There has been an ongoing issue with food, which I have to agree has not been good. Food is very important to residents as it is to everyone.

This has gone on for a long time, but now there is a new chef, hopefully this will improve.

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Review of
Barchester Iverley View Care Home
from Jayne S (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

We visit our friend regularly, and we are always greeted as if we are long lost friends by the staff, which is lovely. There is always a smile on all the staff's faces, and they are so helpful, and nothing is too much trouble. It truly is like a 5 star hotel.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you for sharing such a wonderful review. We're so pleased to hear that you feel genuinely welcomed each time you visit your friend. Our team always aims to create a friendly, supportive atmosphere, so knowing that their smiles and willingness to help make such a difference is truly appreciated. Your five star comment means a great deal to us and will certainly brighten the team's day! Thank you so much for your kind words.

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Review of
Barchester Iverley View Care Home
from Leslie S (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Always made welcome into a clean, warm and safe care home. Staff are excellent and always go 'the extra mile'.

Reply from Amanda Morgan-Bennett, General Manager at Barchester Iverley View Care HomeThank you so much for your lovely feedback. Our team will be thrilled to know their hard work and willingness to go the extra mile has made such a positive difference. Your kind words mean a great deal to us all, thank you.

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Care Homes Owned by Barchester Healthcare Ltd in West Midlands

Barchester Healthcare Ltd Locations in West Midlands (5)

Barchester Healthcare Ltd Reviews in West Midlands (469)

Barchester Fountains Care Home

Barchester Harper Fields

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Barchester Harper Fields

Barchester Edgbaston Beaumont Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Broadway Halls Care Home

Barchester Edgbaston Beaumont Care Home

Barchester Broadway Halls Care Home

Barchester Edgbaston Beaumont Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Fountains Care Home

Barchester Iverley View Care Home

Barchester Iverley View Care Home

Awards / Recognitions (15)

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