Barchester Healthcare Ltd in Cumbria | 3 Care Homes

Review of
Barchester Newlands Care Home
from Karen L (Daughter-in-law of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Was happy with all the care for my mother-in-law all the staff were lovely gonna miss popping in made some lovely friends.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you Karen for your kind words, as i said don't be a stranger you are welcome to call in anytime for coffee and cakes.

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Review of
Barchester Newlands Care Home
from Stephen L (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

I was really pleased with the care my mam received and all staff were nice and always friendly. Thank you.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you Stephen for your kind words, take care and look after yourselves.

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Review of
Barchester Lanercost House Care Home
from C C (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

It became clear that my Dad was unsafe staying at home on his own, so as a family we decided that he should be admitted to Lanercost House just before Christmas for a trial period. The process was really smooth from initial enquiry to assessment to admission. He has settled really well. The fantastic

staff really look after him and he is looking so much better. He is eating well, always looks well kempt and is enjoying the company of the staff and other residents. This is the perfect place for him to be looked after and we are pleased that he will now be staying as a permanent resident.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you for your lovely, positive feedback. We are delighted that you chose Lanercost for the care of your dad, it is reassuring to see how quickly he has settled and adjusted to his new environment. I can assure you that we will continue to ensure that he has all the support he needs to lead a fulfilling and enjoyable life.

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Review of
Barchester Lanercost House Care Home
from Sue W (Wife of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband has now been in Lanecroft for nearly 2 years. It was a very difficult decision and one that took a good few months before I could even come to terms with it. When I was finally able to visit, I was reassured by the positivity that exuded around the home. The major strength is due to the dedication

and total commitment of the staff. Every one of them, whatever their role, have the ability to make you feel confident in their expertise and genuine care for the residents. Any nursing home can look good and clean, but it's the staff and management that take it to another level. I'm sure you appreciate that they are your biggest asset! P.S speaking as an ex social worker of many years, and a wife of many more!

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you Sue for your lovely, positive comments. It is heart warming to receive your feedback regarding our staff and I can reassure you that we very much appreciate them all. We are so pleased that your husband is with us, and, although I know it was difficult for you at first, you too are now very much part of the Lanercost family and we look forward to seeing you every day.

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Review of
Barchester Newlands Care Home
from J B (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has just moved into newlands and has settled in very quickly thanks to the wonderful care given by the staff. They are all very caring and friendly, taking all efforts to get to know her and the best things to do to help her settle.
I would like to especially than Kim for her sensitive, and

diplomatic handling of Mum's entry into the home
Mum was fortunate in finding a place here

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you so much for your kind words they are very much appreciated I will cascade to the team.

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Review of
Barchester Lanercost House - Carlyle Suite
from Michael O (Husband of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly & always make you welcome.

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Review of
Barchester Lanercost House Care Home
from Candy B (Niece of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My Aunt is a resident at Lanercost house and my mother has been in for respite care 3 times.
All the staff are fantastic and very patient, friendly and caring. They are also very kind and supportive to the residents families which means so much.
The care home itself is beautiful and more like a

hotel.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you Candy for your lovely review. Your aunt is an integral part of Lanercost and we are delighted she is here with us. We are very much looking forward to welcoming your mum back soon too.

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Review of
Barchester Newlands Care Home
from N B (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

We will be forever grateful to the managers & staff for the care provided to our dad.
He was always treated with dignity and respect. I think the fact that Dad would greet every member of staff with a big smile speaks volumes.
We as a family were always made to feel welcome and we never felt like

we were in the way.
Thank you all x.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you so much for your kind words, I will cascade to the team. Kind regards Kim

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Review of
Barchester Newlands Care Home
from L W (Granddaughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

From the day my Granda came to Newlands he has been treat with the upmost respect and dignity. We cannot praise the staff enough for the care he has received from the moment he arrived.
All staff and management are friendly and cannot do enough for him and us every time we visit.
Thank you for everything.

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Review of
Barchester Newlands Care Home
from J D (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff and management are exceptional they cared with compassion and dignity towards my dad. Staff so helpful, nothing any trouble to them. As his daughter I couldn't of wished for better care in the short time he was there before his passing. So grateful to them all.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you so much for your kind words, I will pass on to the team, thank you again,

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Review of
Barchester Lanercost House - Carlyle Suite
from Elaine N (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Good caring environment. My father is treated with kindness
The staff are open & welcoming toward family & visitors

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle SuiteThank you Elaine, we are so pleased that you chose the Carlyle Suite to care for your father. He is settling in very well and we will everything we can to ensure his stay with us is happy and fulfilled.

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Review of
Barchester Lanercost House Care Home
from Carol F (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so

settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you for your lovely review. We are so pleased mum is staying with us. She has become an integral part of our community and it is heartwarming to see how settled she is, she brings a smile to the face of everyone she meets.

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Review of
Barchester Lanercost House Care Home
from E W (Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

I am so glad this facility was available to me after my knee operation.
It's not a five star hotel, it's a five star care home.
All the staff did their very best over and beyond what I had expected.
Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.

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Review of
Barchester Lanercost House Care Home
from J C (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism

and kindness.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you. We hope you are as happy as we are that your mother has adapted to Lanercost as well as she has. We will continue to support you all during this transition period and beyond.

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Review of
Barchester Lanercost House Care Home
from R K (Niece of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other

residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you so much for your lovely words, you fill us with a sense of pride and I am so pleased that you were happy with what you witnessed despite this being a very sad time for you. May I convey our deepest condolences to the whole family.

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Review of
Barchester Lanercost House Care Home
from Judith S (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food

and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you for your lovely response, it is so kind of you to think of us at this difficult time. It was privilege and pleasure to care for your dear mother and I'm so happy that the experience was as comforting as possible for you. We miss hearing you play on the piano.

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Review of
Barchester Lanercost House - Carlyle Suite
from Paul L (Partner of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

The experiences I have had with the Carlyle Suite and the staff have been excellent at all times. The facilities are first class and the staff are as good as it gets. They always go above and beyond the call of duty. They are very pleasant with visitors and care for the residents very well at all times.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle SuiteThank you very much for your kind review. You have been a consistent supporter to the unit and this is very much appreciated. It is, as always, our privilege and pleasure to care for your dear partner.

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Review of
Barchester Lanercost House Care Home
from Linda D (Daughter-in-law of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

When organising care for my father-in-law the staff were extremely helpful and kept in regular contact .
Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs.
As my father-in-law's

condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care HomeThank you very much for your kind review. It was our privilege to care for your dear Father-in -Law. I am so pleased that he was comfortable and settled and that he managed to spend some quality time with you all. Thinking of you all.

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Review of
Barchester Newlands Care Home
from Ruth S (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum was cared for brilliantly by Newlands Care Centre. Her physical and medical needs were always attended to, and just as importantly, the emotional needs as well. The staff were able to give her compassionate and gentle interation and she was able to join in activities and even go on days out.

I'll always been grateful for how well she was looked after. Every staff member I came across genuinely cared.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you very much for your kind comments it is much appreciated, your mum is a big miss in the home.

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Review of
Barchester Newlands Care Home
from P D (Friend of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

Just time of visiting, and the first impression was that this was a place of the finest decoration, comfort all round, for the visitors and the residents. Staff extremely friendly and helpful, nothing too much trouble. When I reach that stage in my life when I need all round care, this place is where

I would want to be.

Reply from Kim Whelan, General Manager at Barchester Newlands Care HomeThank you so much for your kind words it is very much appreciated.We will try to keep a room for you when you are ready!!!

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Care Homes Owned by Barchester Healthcare Ltd in Cumbria

Barchester Healthcare Ltd Locations in Cumbria (3)

Barchester Healthcare Ltd Reviews in Cumbria (155)

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Awards / Recognitions (15)

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