Care Homes Owned by Barchester Healthcare Ltd in Cumbria

Food was very good quality and could have as much as wanted. Lovely experience.

Huge thanks to Kim and her amazing staff for the thought & care they give daily to my brother,a permanent resident now for nearly 1 year.Following his life changing stroke 15 years ago family finally have peace of mind as well as my brother (only 61 yrs) he is in a safe,caring environment.All staff,carers, domestic,nurses,cooks personally manage his needs . Excellent activity schedule which family always enjoy.. The new refurbishment is lovely and special thanks for the visitor coffee machine & daily cakes etc..Thank You.. Newlands Care Home xx

When I realised that my brother was suffering with dementia and no longer able to look after himself at home, I made the difficult decision for him to move to Lanercost House Care Home. I am so glad that I have made this move for him. He has settled in readily and I cannot speak more highly of the genuine care and support which he has been given by all the staff at Lanercost House. This care has supported, not just my brother, but all the family are reassured that he is in the best place for his health and well being

I felt very reassured and welcomed from Day one. Excellent care, food, social activities and communication. Spend a lot of time in garden ( kept very nice ) Transport for appointments never a problem. A nice clean room, no problems with Laundry. Overall obviously expensive but worth every penny for peace of mind.

I have no hesitation in recommending Lanercost House.

My mother was recently moved to the dementia unit and I was apprehensive about this decision, but am pleased to say this was the right move. The staff are all excellent, lovely and very caring. This was reinforced by my mum telling me, I needn't worry about leaving her there as all the 'girls' were lovely and took good care of her. I feel totally confident that she is receiving the best care possible. Thank you

Staff are lovely and helpful, kind about welcoming our family in, and we couldn't thank them enough. Laundry service could be improved.

Was happy with all the care for my mother-in-law all the staff were lovely gonna miss popping in made some lovely friends.

I was really pleased with the care my mam received and all staff were nice and always friendly. Thank you.

It became clear that my Dad was unsafe staying at home on his own, so as a family we decided that he should be admitted to Lanercost House just before Christmas for a trial period. The process was really smooth from initial enquiry to assessment to admission. He has settled really well. The fantastic staff really look after him and he is looking so much better. He is eating well, always looks well kempt and is enjoying the company of the staff and other residents. This is the perfect place for him to be looked after and we are pleased that he will now be staying as a permanent resident.

My husband has now been in Lanecroft for nearly 2 years. It was a very difficult decision and one that took a good few months before I could even come to terms with it. When I was finally able to visit, I was reassured by the positivity that exuded around the home. The major strength is due to the dedication and total commitment of the staff. Every one of them, whatever their role, have the ability to make you feel confident in their expertise and genuine care for the residents. Any nursing home can look good and clean, but it's the staff and management that take it to another level. I'm sure you appreciate that they are your biggest asset! P.S speaking as an ex social worker of many years, and a wife of many more!

Very friendly & always make you welcome.

Thank you all x.

Thank you for everything.

Staff and management are exceptional they cared with compassion and dignity towards my dad. Staff so helpful, nothing any trouble to them. As his daughter I couldn't of wished for better care in the short time he was there before his passing. So grateful to them all.

The staff are open & welcoming toward family & visitors

I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home

Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.

Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness.

When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service