Care Homes Owned by Barchester Healthcare Ltd in Cumbria

My mother was recently moved to the dementia unit and I was apprehensive about this decision, but am pleased to say this was the right move. The staff are all excellent, lovely and very caring. This was reinforced by my mum telling me, I needn't worry about leaving her there as all the 'girls' were lovely and took good care of her. I feel totally confident that she is receiving the best care possible. Thank you

Staff are lovely and helpful, kind about welcoming our family in, and we couldn't thank them enough. Laundry service could be improved.

Was happy with all the care for my mother-in-law all the staff were lovely gonna miss popping in made some lovely friends.

I was really pleased with the care my mam received and all staff were nice and always friendly. Thank you.

It became clear that my Dad was unsafe staying at home on his own, so as a family we decided that he should be admitted to Lanercost House just before Christmas for a trial period. The process was really smooth from initial enquiry to assessment to admission. He has settled really well. The fantastic staff really look after him and he is looking so much better. He is eating well, always looks well kempt and is enjoying the company of the staff and other residents. This is the perfect place for him to be looked after and we are pleased that he will now be staying as a permanent resident.

My husband has now been in Lanecroft for nearly 2 years. It was a very difficult decision and one that took a good few months before I could even come to terms with it. When I was finally able to visit, I was reassured by the positivity that exuded around the home. The major strength is due to the dedication and total commitment of the staff. Every one of them, whatever their role, have the ability to make you feel confident in their expertise and genuine care for the residents. Any nursing home can look good and clean, but it's the staff and management that take it to another level. I'm sure you appreciate that they are your biggest asset! P.S speaking as an ex social worker of many years, and a wife of many more!

Very friendly & always make you welcome.

The care home itself is beautiful and more like a hotel.

Thank you all x.

Thank you for everything.

Staff and management are exceptional they cared with compassion and dignity towards my dad. Staff so helpful, nothing any trouble to them. As his daughter I couldn't of wished for better care in the short time he was there before his passing. So grateful to them all.

The staff are open & welcoming toward family & visitors

I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home

Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.

Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness.

When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service

All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned.

The experiences I have had with the Carlyle Suite and the staff have been excellent at all times. The facilities are first class and the staff are as good as it gets. They always go above and beyond the call of duty. They are very pleasant with visitors and care for the residents very well at all times.

As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment.

My mum was cared for brilliantly by Newlands Care Centre. Her physical and medical needs were always attended to, and just as importantly, the emotional needs as well. The staff were able to give her compassionate and gentle interation and she was able to join in activities and even go on days out. I'll always been grateful for how well she was looked after. Every staff member I came across genuinely cared.