Barchester Healthcare Ltd in Cumbria | 3 Care Homes

Review of
Barchester Lanercost House - Carlyle Suite
from Elaine N (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Good caring environment. My father is treated with kindness
The staff are open & welcoming toward family & visitors

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you Elaine, we are so pleased that you chose the Carlyle Suite to care for your father. He is settling in very well and we will everything we can to ensure his stay with us is happy and fulfilled.

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Review of
Barchester Lanercost House Care Home
from Carol F (Daughter of Resident) published on 8 August 2025

Submitted via Website • Report

Overall Experience

I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so

settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you for your lovely review. We are so pleased mum is staying with us. She has become an integral part of our community and it is heartwarming to see how settled she is, she brings a smile to the face of everyone she meets.

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Review of
Barchester Lanercost House Care Home
from E W (Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

I am so glad this facility was available to me after my knee operation.
It's not a five star hotel, it's a five star care home.
All the staff did their very best over and beyond what I had expected.
Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.

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Review of
Barchester Lanercost House Care Home
from J C (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism

and kindness.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you. We hope you are as happy as we are that your mother has adapted to Lanercost as well as she has. We will continue to support you all during this transition period and beyond.

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Review of
Barchester Lanercost House Care Home
from R K (Niece of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other

residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your lovely words, you fill us with a sense of pride and I am so pleased that you were happy with what you witnessed despite this being a very sad time for you. May I convey our deepest condolences to the whole family.

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Review of
Barchester Lanercost House Care Home
from Judith S (Daughter of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food

and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you for your lovely response, it is so kind of you to think of us at this difficult time. It was privilege and pleasure to care for your dear mother and I'm so happy that the experience was as comforting as possible for you. We miss hearing you play on the piano.

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Review of
Barchester Lanercost House - Carlyle Suite
from Paul L (Partner of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

The experiences I have had with the Carlyle Suite and the staff have been excellent at all times. The facilities are first class and the staff are as good as it gets. They always go above and beyond the call of duty. They are very pleasant with visitors and care for the residents very well at all times.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you very much for your kind review. You have been a consistent supporter to the unit and this is very much appreciated. It is, as always, our privilege and pleasure to care for your dear partner.

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Review of
Barchester Lanercost House Care Home
from Linda D (Daughter-in-law of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

When organising care for my father-in-law the staff were extremely helpful and kept in regular contact .
Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs.
As my father-in-law's

condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you very much for your kind review. It was our privilege to care for your dear Father-in -Law. I am so pleased that he was comfortable and settled and that he managed to spend some quality time with you all. Thinking of you all.

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Review of
Barchester Newlands Care Home
from Ruth S (Daughter of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum was cared for brilliantly by Newlands Care Centre. Her physical and medical needs were always attended to, and just as importantly, the emotional needs as well. The staff were able to give her compassionate and gentle interation and she was able to join in activities and even go on days out.

I'll always been grateful for how well she was looked after. Every staff member I came across genuinely cared.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you very much for your kind comments it is much appreciated, your mum is a big miss in the home.

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Review of
Barchester Newlands Care Home
from P D (Friend of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Just time of visiting, and the first impression was that this was a place of the finest decoration, comfort all round, for the visitors and the residents. Staff extremely friendly and helpful, nothing too much trouble. When I reach that stage in my life when I need all round care, this place is where

I would want to be.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words it is very much appreciated.We will try to keep a room for you when you are ready!!!

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Review of
Barchester Newlands Care Home
from S M (Son-in-law of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

We were 'wary' about care homes at first, but once we had a pre-brief wit the care home manager our worries were soon put at ease, all the staff displayed empathy + care, from the reception staff, to the cook, all lovely people, my mother in laws room was cosy, her final days were comfortable, + she

was at ease.

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Review of
Barchester Lanercost House Care Home
from Sue B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided.
The atmosphere in the care home is incredibly positive, with everyone always smiling.

This cheerful environment undoubtedly contributes to the overall well-being of the residents.
Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times.
The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care.
Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you for taking the time to leave us such lovely feedback. It is heartwarming to know that the efforts of all our team members are appreciated and acknowledged. We are so pleased that you chose Lanercost to take care of your mother.

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Review of
Barchester Lanercost House - Carlyle Suite
from N P (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My Dad moved to Lanercost recently and me & my sister would like to say we were impressed with the overall service. The staff are all friendly and professional and seem to take great care of the residents. My Dad is well looked after and seems to be more alert and happier since moving here. We have

noticed a vast improvement in his mood and communication skills in the short time he has been there. The rooms and bathrooms are all nicely decorated and kept lovely and clean. The common areas are nice and bright and the staff are very welcoming. We would just like to thank you all for doing a fantastic job.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House - Carlyle Suite

Thank you so much for your kind response. We are so pleased that your dad has settled well and are delighted that he has come to join our community.

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Review of
Barchester Newlands Care Home
from Keith R (Son of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother passed away peacefully on the 9th November in Barchester Newlands Care Home. She had cancer but the care received meant that she was comfortable right to the end. I would like to thank all of the excellent team for their faultless efforts and care during her time there. We will always be very

grateful to the managers, nurses, carers, cleaners, caterers and other support and admin staff. Thank you.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it is very much appreciated.

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Review of
Barchester Lanercost House Care Home
from Judith S (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be

eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much

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Review of
Barchester Lanercost House Care Home
from Lynn W (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone

out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you, Lynn, for your lovely words. We are delighted to have your father here with us and thank you and the family for choosing Lanercost as his residence. We will do everything we can to ensure he has an enjoyable and fulfilling time with us. I hope you got home safely and I do hope we will see you again in the future.

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Review of
Barchester Lanercost House Care Home
from A C (Relative of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her.
She really enjoyed the food and the company of others at meal times but enjoyed being able

to return to her room to spend time in her own company.
She said that all the staff were lovely and very caring and couldn't do enough for her.
She is looking forward to a visit again later in the year.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your kind review. It was our pleasure to care for your husband's aunt and I am pleased she enjoyed her stay and that you were equally able to enjoy your holiday. I do hope we see her again next time you go away.

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Review of
Barchester Newlands Care Home
from T M (Son of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum had a great stay, no issues. I visited every day, four - five times. She was very happy, the carers were excellent and Mum had a great stay. I would not hesitate to use Barchester Newlands Care Home again.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it was a pleasure meeting your mum, we hope to see her again soon!

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Review of
Barchester Newlands Care Home
from R G (Son of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My relative is comfortable and cared for. Clean and friendly.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.

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Review of
Barchester Newlands Care Home
from Jane D (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

The home is always very clean and friendly. The activities are great, always well-organised.
Only negative seems to be laundry. Ongoing issues with resident's clothing going missing and wearing other residents' clothes. Clothes stuffed into drawers instead of hung up in wardrobe.
Can not fault care

given from staff on the unit.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.

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Care Homes Owned by Barchester Healthcare Ltd in Cumbria

Barchester Healthcare Ltd Locations in Cumbria (3)

Barchester Healthcare Ltd Reviews in Cumbria (146)

Barchester Lanercost House - Carlyle Suite

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House - Carlyle Suite

Barchester Newlands Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Lanercost House Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

Barchester Newlands Care Home

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