"I have visited my friend almost weekly and it has been a real joy to see her within weeks of moving there after a long spell of hospital…"
Read all 78 reviews
from £1,747 / week
20 Rooms
Location Type
Care Home
The Field House Care Home is a beautiful, cosy residential home in the rolling hills of Shropshire. Church Stretton as a town has recently been voted one of the best places to live in Shropshire, due ... Read more
"I have only been here a few days but my initial impression is highly favourable. The staff are kind, caring and nothing is too much trouble…"
Read all 85 reviews
from £1,551 / week
72 Rooms
Location Type
Care Home
Ottley House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and ... Read more
"Dad was made to feel so welcome, cared for and safe.
He received excellent Nursing care.
As a family we cannot reccomend Hagley Place…"
Read all 111 reviews
from £1,832 / week
60 Rooms
Location Type
Care Home
Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.
A professional ... Read more
"My mother spent the last month of her life at Mount House. She received nothing but kindness from all of the staff at the home. Despite her…"
Read all 118 reviews
from £1,390 / week
58 Rooms
Location Type
Care Home
Ideally located in beautiful Shrewsbury, the Mount House and Severn View provides first-class nursing and residential care.
There is a team of highly qualified and attentive staff, many of whom ... Read more
Barchester Healthcare Ltd Reviews in Shropshire (488)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.702) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
from A M (Daughter of Resident) published on 19 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Dad was made to feel so welcome, cared for and safe.
He received excellent Nursing care.
As a family we cannot reccomend Hagley Place enough.
Reply from Hayley Simmonds, Manager at Barchester Hagley Place Care HomeThank you so much for your lovely and valued feedback, which I will share with the rest of the Team.
from Jenny P (Friend of Resident) published on 17 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have visited my friend almost weekly and it has been a real joy to see her within weeks of moving there after a long spell of hospital stays; recovered, restored to her old self. She has been personally cared for in many way. Not just physically with nurses and food but made to laugh - known for who
she is. Each visit I have witnessed the carers happy smiley faces. It is small enough to behave as a family. Wonderful, and I and my husband are very thankful.
Reply from Paula Wiggan, Manager at Barchester Field House Care HomeThank you so much for your wonderful review, we love welcoming you into our home on your visits.
We look forward to the wonderful celebrations that we have planned in the very near future.
from Katy G (Granddaughter of Resident) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My gran absolutely loves it here & has just celebrated her 84th birthday where she felt so spoilt and loved. After loosing my grandad last year this is the very best place for her and we cannot recommend Paula and the girls enough!
Reply from Paula Wiggan, Manager at Barchester Field House Care HomeThank you so much for your lovely review, what a wonderful character she is within the home. We love nothing more than your family visits you are what makes the family feel that we are so lucky to have.
from William S (Respite Resident) assisted by family/friend published on 20 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Reception staff very welcoming, nursing staff very caring and meals very good. Nothing was too much trouble
Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care HomeMany thanks for this wonderful feedback received. It is always important to understand how the care we are delivering is being received. This allows us to also see areas where improvement maybe required. I will share this feedback received with the Team so they can also see how appreciated they are.
from John R (Son of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The care provided to my mother by the entire team at Field House has been exceptional. Since moving in, she's been settled, well cared for, and all her needs fully met. She's become very sociable and enjoys a wide range of engaging activities that always give us plenty to talk about when we visit. The
food is excellent, with great choice and quality, and staff happily accommodate individual requests. My mother mentioned to the chef that she hadn't had a Queen of Puddings in years - he made one the next day, and she said it was delicious. Those thoughtful touches mean so much. All staff are friendly, polite, and attentive, and the home is immaculate and welcoming with lovely communal areas, especially the upstairs lounge. Communication is excellent, with staff keeping families fully informed. Paula and Stephanie lead the team superbly - they are a credit to Barchester.
Reply from Paula Wiggan, Manager at Barchester Field House Care HomeThanks you so much for a wonderful review , Your Mom is a wonderful lady and she brings such joy and laughter to the home every day.
from Andrew G (Son of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Very good care and support for my mother over the last 12 months. Most impressed with the staff ratios including weekends, range of activities and quality of food and personal care. My mother has had some health challenges in this period which can be expected given her age but the staff have communicated
and assisted us in managing these. Many thanks to all involved
Reply from Paula Wiggan, Manager at Barchester Field House Care HomeThank you for your lovely review. It is a pleasure to have your Mom in our Field House family.
from A L (Son of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum needed to be urgently moved from another home to Hagley Place and this was done fast and with care. Hagley Place very good, as I have highlighted, we (the visitors) are treated like a family and are kept informed/updated of any change to Mums condition. I would just mention though, that in my opinion,
another member of staff is needed at certain times, especially at meal times.
Reply from Hayley Simmonds, Manager at Barchester Hagley Place Care HomeThank you for your lovely comments, we appreciate your valued comments which the Home will take into consideration.
from Shirley W (Resident) published on 26 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have only been here a few days but my initial impression is highly favourable. The staff are kind, caring and nothing is too much trouble for them. The food is good, tasty and well presented. The room is comfortable and for the first time in many months I have slept peacefully. I have no complaints
and would recommend Ottley House to anyone looking for R&R.
Reply from Kuda Munyira, General Manager at Barchester Ottley House Care HomeThank you for the wonderful feedback, it was lovely having you with us.
from M H (Friend of Resident) published on 26 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been visiting the Wheatlands, Much Wenlock for over a year and each time I have found, for over a year and time I have found everything wonderful ... lots of helpers, all of whom have been so caring and friendly, and the whole building has been so welcoming. I couldn't recommend it enough.
Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care HomeThank you so much for your wonderful review of our home, and the care we provide here at Wheatlands. I read your review with pride in the team and will be sure to share your comments. Thank you again for your glowing recommendation.
from Philip S (Son of Resident) published on 25 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother spent the last month of her life at Mount House. She received nothing but kindness from all of the staff at the home. Despite her failing health she was treated with great respect at all times
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care HomeThank you for taking the time to leave us a review, here at Mount House & Severn View we pride ourselves on our person centred approach, it was a privilege to care for your Mother through this difficult time. Feel free to pop in anytime should you be in the area or passing and we will have some fresh home made cake ready and waiting.
from E H (Daughter of Resident) published on 12 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff have worked hard and built up my mothers confidence so that she feels calm here now. They really have the residents best interests at heart...and work hard to understand how best to help residents on an individual basis. Its been a long road so far this year but lovely to see my mother calmer
and happier than shes been for a long time.
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care HomeThank you for your kind words, we pride ourselves on our person centred approach, putting the resident at the heart of everything we do! It is lovely to hear how happy your Mother is and we will endeavour to continue to work with yourselves and your Mother to ensure that she remains so. I will ensure your comments are passed onto the hardworking staff here at The Mount House & Severn View and please do feel free to reach out to us at any time.
from Margaret S (Respite Resident) published on 18 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have stayed for respite care at Field House before & have always had a good experience there. The staff & management are friendly & helpful & because of its size the home always has a warm & welcoming feel. All the residents know each other & are encouraged to join in various group activities. The
staff work well together & for me personally I have found it to be "a home from home".
Reply from Stephanie Bytheway, Deputy Manager at Barchester Field House Care HomeThank you for your feedback. We look forward to seeing you again.
from Maggie F (Daughter of Resident) published on 16 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Thank you for taking care of my mum in the last 12 months of her life. Having care and support and the opportunity to make new friends was special for her. The care provided by the clinical nursing staff in her last few weeks was excellent. I was grateful for their kindness and empathy, especially during
her last few hours. Thank you so much.
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care HomeThank you, Maggie, for letting us know how we are doing at Mount House & Severn View. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. It was an absolute honour to care for your Mum - we are here if there is anything you need. Take care.
from Caroline C (Sister of Resident) published on 21 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My brother and I visited our sister on her 81st birthday.
She was happy and contented to be with us and ate well. Her nurse fed her and popped in a few times to check all okay.
We met with the unit manager and expressed how pleased we are with the care and attention she is receiving
The home is very
from A G (Daughter of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff at the Mount House are superb. They are all so kind and caring and I couldn't ask for more looking after my father. He was at the Mount on respite and improved considerably. Everyone was so friendly and welcoming and put us at easy. There was always a wife range of activities and everyone
had a smile. They really tried to make Dad feel at home. Thank you.
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care HomeThank you for taking the time to review our home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
from S G (Wife of Resident) published on 13 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We were warmly welcomed by The Staff and made to feel comfortable in a homely room which could be made to feel our own. The staff worked together showing great kindness and patience They attended to our needs encouraging my husband to be independent. During his stay he became stronger and well. There
were activities to develop social integration and fun!
Reply from Jake Evans, General Manager at Barchester Mount House & Severn View Care HomeThank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Mount House & Severn View. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.
from Janice M (Daughter of Resident) published on 31 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I cannot express my thanks & gratitude to all the team at Hagley Place.
Mum moved there September 2023 and passed away 9th July 2025. Exceptional care & love, dignity was shown to my mum throughout the whole time Hagley Place was her home.
Thank you Hagley Place & thank you Barchester. I will never
from Michael N (Husband of Resident) published on 21 July 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
My wife is a resident at Mount House. Last week on 22nd June was her birthday. The chef organised a wonderful birthday party for my wife. She made my wife's favourite chocolate cake and made sure that the guests which were family an friends were provided with drinks and the cake. The day staff also
helped to prepare the room for my wife's birthday. The chef helped to make it a special day and my wife and all the family and friends really enjoyed the tea party. Thank you so much.
Reply from Jake Evans, Acting General Manager at Barchester Mount House & Severn View Care HomeThank you, Michael, for your comments about your recent experience at Mount House & Severn View. It's a pleasure to care for your wife. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. Take care.
from Freddie G (Relative of Resident) published on 18 July 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Nice place and staff are friendly and helpful
Particularly the maintenance staff
The building has a nice large carpark and inside is well maintained to high standard
Would recommend to anyone looking for care
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