Barchester Healthcare Ltd in Midlothian | 2 Care Homes

Review of Barchester Drummond Grange Care Home from Gayle W (Mother of Resident) published on 14 October 2026 Submitted via Postal Review Card•

Overall Experience

It was my 80th birthday & my Daughter asked the chef to lay on an afternoon tea so she could partipate in my birthday. It was wonderful and the food was second to none. All home cooked & beautifully laid out it meant so much to my daughter & to me as it will be the last time we will be able to share my birthday

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↩Reply from Alina Brehar, Senior General Manager at Barchester Drummond Grange Care Home

Thank you very much for your feedback, we really appreciate all feedback sent to the home. We are really glad you had a nice time and positive experience.

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Review of Barchester Drummond Grange Care Home from Mara L (Friend of Resident) published on 10 September 2026 Submitted via Postal Review Card•

Overall Experience

Visited Rhoda for "Fringe Care Fest".
Great atmosphere, with staff & residents enjoying themselves.
Hoop girls were fun.

Lady Phoenix was exceptional!

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↩Reply from Alina Brehar, Senior General Manager at Barchester Drummond Grange Care Home

Thank you for reviewing us, we appreciate your support.

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Review of Barchester Archview Lodge Care Home from Elizabeth S (Resident / Service User) published on 12 August 2026 Submitted via Postal Review Card•

Overall Experience

Shortage of staff at day and night. Also get help from husband and family friends,

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↩Reply from Feedback Team, The Feedback Team at Barchester Archview Lodge Care Home

Thanks for taking the time to leave your review. We're sorry to read your concerns about our Archview Lodge Care Home, thought we are grateful for your star rating. We'd like to reassure you our staffing levels are aligned with residents needs and this is kept under continuous review. If you have... Read more

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Review of Barchester Drummond Grange Care Home from Jade M (Sister-in-law of Resident) published on 24 June 2026 Submitted via Website•

Overall Experience

Our experience over the last 6 weeks of care provided to Cheryl, was incredible!! The staff went above and beyond to make sure not only she was provided with the highest care, but as a family they could not have been more accommodating and empathetic to the situation.

Although Cheryl was only there for a short time the impact the service had on the family was incredible. In one of the hardest times they brought us all so much comfort and compassion. They were amazing!! The pentland staff were insane! Thank you all so very much.

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↩Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Drummond Grange Care Home from Sheila M (Friend of Resident) published on 8 June 2026 Submitted via Postal Review Card•

Overall Experience

Lovely care home, everybody very nice
Looked at menu, very good
Beautiful decorated for Christmas

Joyces loves it here, told me carers are brilliant

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from Susan R (Sister of Resident) published on 8 June 2026 Submitted via Postal Review Card•

Overall Experience

This place is amazing! So helpful & reassuring. David helped explain what was expected. I am convinced my sister will thrive here.

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Archview Lodge Care Home from J A (Daughter of Resident) published on 26 May 2026 Submitted via Postal Review Card•

Overall Experience

The care my mum received was excellent. Staff went over and above to care for my mum. I cannot thank all the staff enough for their care, compassion and empathy my mum received.

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↩Reply from Kasia Cyrnal, Administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from R N (Friend of Resident) published on 14 May 2026 Submitted via Postal Review Card•

Overall Experience

Really nice environment, very welcoming and positive.

Really good for residents to go outside and to make the environment feel like a home.

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↩Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from Margaret M (Daughter of Resident) published on 14 May 2026 Submitted via Postal Review Card•

Overall Experience

I find the care home very pleasant. Staff are very helpful meals are very good and filling.

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↩Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from P B (Mother of Resident) published on 28 April 2026 Submitted via Postal Review Card•

Overall Experience

We live in Spain and came over to visit our son who was moved here from another home in February.
Our first impressions are very good, staff are very helpful and pleasant.

Obviously early days, but very optimistic he will settle into his new home.

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↩Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Archview Lodge Care Home from T C (Resident / Service User) published on 13 March 2026 Submitted via Postal Review Card•

Overall Experience

I have been in this establishment for quite sometime. I decided that its not fair on my family to administer drugs or wash and clothe me since my wife died I could not look after myself, and I cannot cook. Since coming in to Archview I have been looked after with respect, and kindness by all staff. I now know almost everyones name on my floor, I do not go out of my room much (my fault, I do not like croweds) The staff nad management are very helpfull in every way all nursing staff are very helpfull also

This has been the most respectfull time of my life since my wife died, all of my life I have been in and out of hospitals kidney stones - strokes and given nothing but kindness, I should also mention gout, but I cannot praize the home care I get in here enough

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↩Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from Alison N (Wife of Resident) published on 2 February 2026 Submitted via Postal Review Card•

Overall Experience

Staff are friendly, understanding + kind to residents + their family. I value the consultation with the main nurse who always keeps me informed of proposed medication changes + seeks my agreement. Also it is important that I'm informed of the difficulties which they have been good to resolve; frontotemporal dementia is a complex + difficult condition for staff to manage + for myself to observe. I value the support that staff provide. There are lots of activities in the home, but the lack of a specific activities co-ordinator in the dementia area is noticeable. A part time O.T would make a huge difference. However most importantly I feel my husband is safe + well cared for.

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Archview Lodge Care Home from Tabitha W (Friend of Resident) published on 26 January 2026 Submitted via Website•

Overall Experience

The overall experience was wonderful, this including any previous times as well! Very friendly staff members who are always there to help. I have no complaints about my treatment or the residents treatments what so ever. Thank you as always.

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↩Reply from Kasia Cyrnal, Administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Archview Lodge Care Home from K R (Friend of Resident) published on 21 January 2026 Submitted via Website•

Overall Experience

Gorgeous workers! We have been treated so well in this place and each and every person deserves a big well done. Thank you for all the support and care we receive. I would definitely recommend this carehome and only have positive experiences each visit. Thank you.

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↩Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Archview Lodge Care Home from Barbara F (Friend of Resident) published on 20 January 2026 Submitted via Website•

Overall Experience

I visit my friend very often and each time I am so pleased with the care she gets here. The staff makes me always welcome .i was even invited to join my friend for a lunch which was beautiful. Would like to thank you all

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↩Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of Barchester Drummond Grange Care Home from Rose A (Resident / Service User) published on 19 January 2026 Submitted via Postal Review Card•

Overall Experience

Dancing
The varieation of the group ages and abilities
I had not been feeling well previously but went into see the group dancing & thoroughly enjoyed what they did. It gave me a big lift and made me feel much better. O they were so good.

I hope they will come back one day

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Drummond Grange Care Home from Thomas J (Father of Resident) published on 19 January 2026 Submitted via Postal Review Card•

Overall Experience

Meal, was lovely.

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Drummond Grange Care Home from Dean W (Husband of Resident) published on 19 January 2026 Submitted via Postal Review Card•

Overall Experience

Christmas Lunch was amazing, each cource well precented. And good choice.

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↩Reply from Alina Brehar, General Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Drummond Grange Care Home from Margaret B (Sister of Resident) published on 28 October 2025 Submitted via Postal Review Card•

Overall Experience

I would like to thank the chef and catering staff for the buffet provided for my brother's birthday tea party. A delicious selection of food which was beautifully presented, for us to enjoy our time together. Many thanks.

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↩Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of Barchester Archview Lodge Care Home from Clare T (Friend of Resident) published on 8 October 2025 Submitted via Website•

Overall Experience

From our first visit the staff were friendly, caring and compassionate. An Outstanding welcoming, shown around whole of home. , introduced to all staff, kept up to date at all times, full activity planner, amazing events/fete. staff caring , patient and smiley.

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↩Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Care Homes Owned by Barchester Healthcare Ltd in Midlothian

Barchester Healthcare Ltd Locations in Midlothian (2)

2 Care Homes owned by Barchester Healthcare Ltd in Midlothian

Barchester Healthcare Ltd Reviews in Midlothian (213)

Awards / Recognitions (19)

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