Barchester Healthcare Ltd in Midlothian | 2 Care Homes

Review of
Barchester Drummond Grange Care Home
from Joy M (Mother of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My daughter has been in Drummond Grange since June. She very settled. Staff are very good. She thrives on physical and mental activities. I would like to see her able to have more physio. It's always booked because it's so important for residents. The physio staff are very keen to bring the best

out of them and sometimes my daughter can't get in. I feel it's vital for her and admire the staffs dedication when she's in a session. I see such improvement the more she does and would certainly like for to do more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from M M (Husband of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with service & very helpful staff. Nothing is any bother which is satisfying and assuring knowing my wife is getting the best of care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Jacqueline S (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

Last week we reported no internet in room my dad is 88 years old and having online streaming services is his life line. This has been intermitent since 20th June. The maintenance person came in whilst not on duty and tried everything to get it working. This is a connection issue with interet.
I came

into the home today and he has now been moved to another room Telly is working but alarm not its been reported and I expect it to be working within next 24hrd if not sooner your staff have been great.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Pat O (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with all services received at Drummond Grange.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Walter M (Husband of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

I find the home is run on a very professional manor it is clean + bright. The staff are pleasant and careing towards the residents and visitors alike their dedication is comendable, my dog Amber thinks so too.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Wilma M (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Very helpful service from the accountant

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Jeanette M (Mother of Resident) published on 5 June 2025 Submitted via Postal Card • Report

Overall Experience

The care my son receives has been constantly very good with both his physical and mental health given good attention. The atmosphere in the unit is very friendly and welcoming.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Drummond Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Archview Lodge Care Home
from Catherine S (Sister-in-law of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

Find Archview Lodge Care Home to be a very caring and comfortable care home and caters well for all her needs.

Reply from Kasia Cyrnal, administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Archview Lodge Care Home
from S W (Niece of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

I have been very pleased with the level of care my Aunt has received. All previous concerns that I mentioned in last review. Were addressed promptly. I have give four stars for everything as I believe that there is always room for improvement.

Reply from Jane Longstaff, DSM NE & Scotland at Barchester Archview Lodge Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Archview Lodge Care Home
from C S (Wife of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

I would like to thank all the staff at Archview Lodge for the efforts they have made to get to know my husband in order to understand his needs and wishes and do their best to meet them, since he moved to Archview earlier this year. It was always going to be a life changing and difficult step for him

to take, but I know we made the right choice in Archview Lodge. Seeing the staff hard at work throughout the home brings home to me all the time just how professional and kind each one of them is, whether their role is nursing, caring, catering, activities, gardening, maintenance or management. There is always such a warm, friendly and personalised atmosphere throughout the home, and the surrounding woodlands and bird song always lift my husband's spirits and mine when we go out into the grounds.

Reply from Kasia Cyrnal, Administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Archview Lodge Care Home
from Adele B (Sister of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My sister has been a resident since December and she has settled in surprisingly well considering how Independant she was prior to a lengthy hosp stay, then onto intermediate care then finally admitted to Archview. She seems happy and content and we as a family are delighted with the care she is receiving.

We are kept informed fully of any changes to my sister's well being, communication is excellent. We just wish she would participate and engage with the activity staff, however on saying that she is a very private person. Many thanks to all the staff for looking after our sister so well.

Reply from Kasia Cyrnal, Administrator at Barchester Archview Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from B W (Sister-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Had a lovely birthday meal. The food was amazing and time staff were very attentive. We had a lovely room which over-looked the garden. Everyone really enjoyed our day.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Caroline S (Sister-in-law of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

We are celebrating my brother's birthday - he's 60! His wife (my sister-in-law) is a resident at Drummond Lodge. We've had the most delicious lunch - six of us - in and beautiful room. The day feels special and this feels like a home from home. Welcoming, warm and caring.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Susan W (Sister of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

We came for lunch with my sister who is a resident of the care home. Everything was perfect. The meal was amazing. Staff were wonderfully helpful.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Maxine C (Daughter-in-law of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

We were celebrating a resident's husbands birthday. We had a wonderful lunch - the chef excelled himself - a table set for us with silver, glasses and the food delicious. The resident was thrilled with everything Drummond Grange was outstanding. An occassion we won't forget. Thank you to the chef and

all staff.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Kim W (Sister-in-law of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

I have been to visit my relative several times and have always been impressed with the staff, the attention and the facilities. Today we were celebrating my relative's husband's birthday and a wonderful meal was prepared- well done!

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Drummond Grange Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Tracy T (Sister of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

My sister has been a resident at this care home for years, receiving consistently poor care. Despite her dementia, she is aware and deserves dignity. Staff frequently fail to provide her allotted cigarettes, causing distress. Since the beginning, it has seemed they did not truly welcome her. Only a

few, like one staff member in particular, offer compassionate care. She has been in and out of the hospital, yet the home's communication has been inadequate. She now suffers from severe pneumonia, heart issues, acid imbalance, and carbon monoxide in her blood-issues that should have been identified earlier. My mother had to fight for grab rails, and conditions, including soiled pads left in her bathroom, are unacceptable. Nurses in the unit has been unhelpful, and the manager lacks leadership. Should she pass due to negligence, we will take further action. This facility operates more like a prison than a care home, and the care provided is unacceptable.

Reply from Feedback Team, The Feedback Team at Barchester Drummond Grange Care Home

Hi Tracy, thanks for leaving your review. We're sorry to read of your concerns with your sisters stay at our Drummond Grange care home, and would like to help. Please get in touch with our team at feedback@barchester.com so that we're able to support both you and your family further. Kind regards, Barchester's Customer Feedback Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Archview Lodge Care Home
from Susan J (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

I'm so pleased with all the staff at Barchester Archview Lodge Care Home, the care my dad gets is above and beyond. Myself and my mum have both been ill for
over a year now and don't get down to visit as often as we'd like to. I'm so grateful for all the support my dad has been given.

Reply from Sarah Thomson, GM at Barchester Archview Lodge Care Home

Thank you for this lovely review, Susan, we appreciate your feedback and are glad that you feel so confident in the care that Dad is receiving. I will ensure that this feedback gets passed to the team looking after him and wish you and your mum well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from Margaret M (Mother of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

Pleasant staff, good food.
Physio staff exceptional.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Barchester Drummond Grange Care Home
from A H (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

Barchester Drummond Grange Care Home is very friendly. My friend gets looked after really well. The place is very clean, the staff are really nice.

Reply from Jane Longstaff, On behalf of Drummond Grange at Barchester Drummond Grange Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Barchester Healthcare Ltd in Midlothian

Barchester Healthcare Ltd Locations in Midlothian (2)

Barchester Healthcare Ltd Reviews in Midlothian (197)

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Archview Lodge Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Barchester Archview Lodge Care Home

Barchester Drummond Grange Care Home

Barchester Drummond Grange Care Home

Awards / Recognitions (14)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers