Barchester Healthcare Ltd in Tyne & Wear | 6 Care Homes

Review of
Barchester Bedewell Grange Care Home
from Melanie W (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

We realized mum needed residential care after months in and out of hospital.
In March, mum joined Bedewell Grange for respite care. She initially found it difficult to decide to become permanent. I can't praise Rebecca (manager) and all staff enough for all they did to help mum transition to Bedewell

after living in her own house.
The Bedewell Grange building is a well thought out design with a large garden - all areas are kept immaculate and inviting. The daily activities are well planned, varied and cater for all abilities. Mum has particularly enjoyed interacting with 'Honey' the dog (who visits during the day), gardening club, washing Honey, pumpkin carving, Elvis tribute days, and bingo to name just a few.
All members of staff are professional, personable and caring. They have made Bedewell feel like home for Mum and are always welcoming and obliging for family members. We are especially grateful for the way staff eased Mums adjustment to her new circumstances. Thank you

Reply from Rebecca Travis, General Manager at Barchester Bedewell Grange Care Home

Thank you so much for taking the time to review our home. We value all feedback as this helps us to improve our service where required . Thank you also for your positive comments regarding our home…read more

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Review of
Barchester South Chowdene Care Home
from Michael B (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

My mams transfer to Chowdene has been very smooth, she has been made to feel very welcome and has settled to life here very well.
Any issues we had in the early days were dealt with very quickly. The staff are friendly and the atmosphere is relaxed.

Reply from Anca Chis, General Manager at Barchester South Chowdene Care Home

Thank you very much for your lovely feedback , we are pleased to hear that your mum has settled in well and that our team has helped make her transition smooth, Thank you for your kind words, we are…read more

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Review of
Barchester Appletree Grange Care Home
from Lesley C (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

We find the accomodation offered to my mother really good we feel that she is safe, clean and fed which she was not when living at home
The staff are welcoming attentive and have time to always include her in events and treat her with dignity of someone her age deserves

Reply from Naomi Chukwudochie, Deputy Manager at Barchester Appletree Grange Care Home

Thank you so much for your feedback, This would be communicated back to all the staff at Appletree Grange Care Home. we are glad to meet the needs of your mother. Regards
Naomi

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Review of
Barchester Appletree Grange Care Home
from Christine M (Daughter-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has very recently moved into Appletree Grange. I would like to thank the management and staff for the welcome we have all received.
It is very obvious to us that your residents needs are extremely important to you. This was also apparent in the relatives meeting which we attended with

many other families.
We feel that the homely environment is going to be perfect for Mam.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Appletree Grange Care Home
from I B (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I am so glad that I found Appletree Grange. The staff are so welcoming and kind and treat the residents with respect. I can't thank them enough for the way they cared for my husband when he came out of hospital after contracting sepsis he was very very ill. He has recovered well he has put on weight

and is back to his normal self.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Appletree Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester South Chowdene Care Home
from Sue S (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with mams care and have seen vast improvement of care home & lovely staff.

Reply from Anca Chis, General Manager at Barchester South Chowdene Care Home

Thank you Sue for your kind words and for taking the time to share your feedback, we're delighted to hear that you've noticed the improvements within the home and that you're happy with the care and…read more

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Review of
Barchester South Chowdene Care Home
from Eileen D (Sister-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been in South Chowdene for 4 months now and is very well looked after.
There is a good selection of food and dinning room, lounge areas are decorated beautifully.
All staff are very caring and very welcoming when we visit.

Reply from Anca Chis, General Manager at Barchester South Chowdene Care Home

Thank you Eileen for taking the time to share such a lovely feedback .We are happy to hear that your sister in law is settling in well and that you are pleased with the care , environment and dining…read more

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Review of
Barchester South Chowdene Care Home
from Val C (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother came here 99 years old and in poor health with no mobility. However; now she is 103 and is floroushing and can walk with a zimmer frame. The family are more than satisfied with her care and mother is happy here. Thanks for all you do for my mother.

Reply from Anca Chis, General Manager at Barchester South Chowdene Care Home

Thank you so much Val for your lovely feedback, the team will be delighted to know their care and dedication have made such a positive difference , We are proud to be part of her journey and it's a…read more

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Review of
Barchester South Chowdene Care Home
from M D (Son of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

I felt my mothers review was very thorough. the nurse explained everything to us in detail and when we asked questions she took the time to make sure we understood.

Reply from Anca Chis, General Manager at Barchester South Chowdene Care Home

Thank you for your kind feedback, we're really pleased to hear that you felt well informed and supported during your mother's care review. Our team always aims to ensure families fully understand…read more

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Review of
Barchester South Chowdene Care Home
from D W (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

I discussed this with my mother before I completed it. She is very happy at Chowdene and the staff are all lovely and caring. However, she misses the interaction she had with Nicky's activities. Hopefully these activities will resume soon.
I cannot complain about the staff at all but there seems to

be a high turnover of staff meaning agency staff are used and don't know the residents as well as the longerserving staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester South Chowdene Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Harton Grange Care Home
from L F (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

This is an excellent home in all respects. Mam is extremely well cared for and all her needs are met. The staff, without exception, are professional, empathetic and very proactive. I am kept very well informed about her care at all stages. I have every confidence in the staff which puts my mind at rest

and, more importantly, mam is very happy here. She feels safe and well cared for. A huge thank you to you all!

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more

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Review of
Barchester Harton Grange Care Home
from Denise H (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Mam had a fall all staff, were there with in seconds to help. This is what careing is all about. She is 102 years old and totaly happy with the staff and her home.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more

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Review of
Barchester Harton Grange Care Home
from A H (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care from all staff any requests seen to imediately and resolved

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more

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Review of
Barchester Harton Grange Care Home
from Sheridan R (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I highly reccommend Harton Grange to anyone. My dad is well looked after. The staff are excellent. Knowing my dad is safe is a big thing for me. 10 out of 10 for everything.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more

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Review of
Barchester Harton Grange Care Home
from Diane D (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Although this review relates primarily to my mam's 90th birthday celebrations, it is important to mention that in the weeks leading up to this day my mam's sleeping and eating routines were totally out of sync. So much so that when family visited there was very little quality time as she just wanted

to sleep. It was only through the patience and perseverance of the carers that on the day of her birthday she was up and raring to go, her routines back to normal. They arranged balloons, barriers, cake and candles to mark her 90th birthday. She was thrilled.
The family, with the help of the Care Home, arranged for a singer to come and entertain us all, including other residents. We all, especially mam, had a fantastic time. I can't thank the care home enough for making my mam's birthday a very special day. One that we will all treasure.
I find all the care home staff very helpful with any concerns I have. Even when some of my concerns are due to my unwillingness to accept what the Dementia is doing to my mam, they are so understanding and willing to listen which I very much appreciate.

Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more

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Review of
Barchester Springvale Court Care Home
from J L (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

The care given to my dad has been great. All the staff are knowledgable about Dad's needs and are always able to answer and questions we may have. Visiting is no problem at any time of day and we are made very welcome.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Springvale Court Care Home
from Carole A (Niece of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

The resident I would like to mention has lived in springvale court for over 3 years and in that time there have been so many wonderful memories made thanks to the amazing staff who work there. Not least when they helped him celebrate his 57 th wedding anniversary with his beautiful late wife 2 years

ago. He is thriving and so very happy in the place where everyone including family and visitors are made to feel welcome and are invited to join in with all the great activities on offer. I couldn't imagine a better, safer place for him to live out his later years. A big thank you to all the staff, you are amazing x.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Washington Grange Care Home
from Neale T (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Really pleased with Mam's care, staff sre very attentive and friendly. Mam was made to feel very welcome from the first day and has settled in well and enjoys the activities which are proving for her. Many thanks.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Washington Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Springvale Court Care Home
from Joseph N (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff are really nice & welcoming & are really good with the people living there.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more

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Review of
Barchester Appletree Grange Care Home
from Julie C (Daughter-in-law of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Always made to feel very welcome when visiting my father-in-law.
My father-in-law has only been a resident for a short period but he is included in activities and has settled well.
Management and staff are extremely friendly and approachable and always have time for you. Nothing is too much trouble.
A

safe environment, very relaxed atmosphere - residents receive the best care possible.

Reply from Ben Patterson, GM at Barchester Appletree Grange Care Home

Hi, Thank you for your time to give feedback for Appletree Grange. We are pleased to know that your father in law has settled well into the home.Thanks,Ben

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Care Homes Owned by Barchester Healthcare Ltd in Tyne & Wear

Barchester Healthcare Ltd Locations in Tyne & Wear (6)

Barchester Healthcare Ltd Reviews in Tyne & Wear (441)

Barchester Bedewell Grange Care Home

Barchester South Chowdene Care Home

Barchester Appletree Grange Care Home

Barchester Appletree Grange Care Home

Barchester Appletree Grange Care Home

Barchester South Chowdene Care Home

Barchester South Chowdene Care Home

Barchester South Chowdene Care Home

Barchester South Chowdene Care Home

Barchester South Chowdene Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Harton Grange Care Home

Barchester Springvale Court Care Home

Barchester Springvale Court Care Home

Barchester Washington Grange Care Home

Barchester Springvale Court Care Home

Barchester Appletree Grange Care Home

Awards / Recognitions (14)

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