Barchester Healthcare Ltd in Jersey | 3 Care Homes

Review of
Barchester Lakeside Manor
from C M (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Staff are lovely, caring and always willing to support and are extremely helpful helping mum try to help herself as much as possible. receptionists are friendly and helpful.
Would recommend to others

Reply from Carol Reid, Home Administrator at Barchester Lakeside Manor

Thank you for your review, we are so pleased you are happy with the service that is provided, we will share this with our team. thank you

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Review of
Barchester Lakeside Care Home
from Kevin G (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

On arriving at lakeside care home my father and his family have always been treated with a friendly
Smile. Dad has settled in and is being very well looked after and he is enjoying the food and view of the large pond from his balcony. The staff from top to bottom are very caring and will support all

the family as best they can. All in all we are very happy for dad to be at Lakeside.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review. We are committed to providing a quality service, therefore appreciate all the feedback we receive.

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Review of
Barchester Lakeside Manor
from J A (Wife of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

We looked at homes for my husband in Feb 2025. Lakeside we found to be the most friendly, inclusive and welcoming from the moment we walked in and still find this so, from the admin and reception staff to carers, nurses & hospitality and activities staff. We take our young grandchildren in frequently

and staff & residents are welcoming and kind to them. The meals & snacks provided always look and taste very good and hospitality staff so helpful.
The biggest critism I have is that despite all my husbands clothes being labelled with his name he is often wearing clothes that are not his. It would also be helpful if any changes were communicated to relatives and reasons such as for moving residents out of the reception areas.
Overall very happy

Reply from Carol Reid, Home Administrator at Barchester Lakeside Manor

Thank you for your kind review, we do however aim to improve the situation that you have added in your review.Kindest regards

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Review of
Barchester Lakeside Manor
from K N (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for a couple of months and she has settled really well and appears to be happy. All the staff are very kind and nothing is too much trouble. The new manager

Reply from Carol Reid, Home Administrator at Barchester Lakeside Manor

Thank you for the lovely review, we are so glad that Mum has settled well into her new home, It is a pleasure to welcome you to our familyBest regardsSindy

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Review of
Barchester Lakeside Care Home
from Ruth D (Cousin of Resident) published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful home from home, where the staff have a great attitude to caring not only for residents, but also check in on how family are and how they can support.
Each staff member is always happy to assist and go above and beyond.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you so much for your review, we value your feedback. We will endeavour to improve our standards and learn from our residents (and their loved ones), to ensure that the residents needs are met at…read more

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Review of
Barchester Lakeside Care Home
from Edward V (Brother-in-law of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

I am a brother-in-law and I look after her affairs and I think she is well looked after and I know she is going good and some days she ok some days she not and I know she loves guests and thats alright by me.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you so much for your review. It is good to hear that your sister in law is being well looked after. We take feedback very seriously in order to drive through improvements, and improve the…read more

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Review of
Barchester Lakeside Care Home
from Pam C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum has now moved into a room with a sunshade. She can now see out of the windows without feeling hot because of the sun beaming in. Mum now speaks more, commenting on the trees, birds, lake, weather and so on. It has made a huge difference to see the outside world. So thank you to the manager. Barchester,

please spend money on sun shades, it'd make a difference to residents well being. Also, please provide summer uniforms to carers, hot and bothered staff results in lack of patience.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your comprehensive feedback. I am glad that the changes we have made have had a positive impact. Barchester are very receptive to feedback, and I will ensure that this feedback is…read more

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Review of
Barchester Lakeside Care Home
from Nicole A (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

My parents seem very happy here since January 2025 although there has been numerous small issues, mostly resolved now.
Sometimes things fall a bit flat when there are staff shortages (which is often) and for instance the bus on a Wednesday cannot go because there is no carer available to accompany

the driver. This needs greater monitoring as my parents look forward to this.
2-3 members of the team stand out & are extremely attentive & understanding, another member is totally not suitable for the job & quite rude at times!

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your very honest review, we appreciate your input and value your perspective. I am very happy to report that we have full staffing numbers now, having had a very successful recruitment…read more

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Review of
Barchester Lakeside Manor
from F L (Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

I love my peaceful days now. The staff are the best of people. They always smile. I love my life and its because of the home.

Reply from Sindy Gartshore, Senior General Manager at Barchester Lakeside Manor

Thank you for your feedback I will share this with the team, and it is our pleaseure to look after you and support you.

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Review of
Barchester Lakeside Manor
from J S (Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

I love this home. I have lots of people who care about me. We have outings to the sea and I went for coffee yesterday. Staff are kind.

Reply from Sindy Gartshore, Manager at Barchester Lakeside Manor

Thank you for your kind comments and we will continue to do our very best and as a team we love to experience these days with our residents.

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Review of
Barchester Lakeside Care Home
from J O (Next of Kin) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

Generally all good. Friendly staff but sometimes not enough of them.
Food is generally fine but sometimes not hot enough.
Rooms are basic but kept clean.
There is often a "smell" in the corridor leading to ground floor rooms.
Entertainment is regular and reliable.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for taking the time to review Lakeside care Home, your input is extremely valuable to us. I am happy to report that having completed a successful recruitment drive, we are very well staffed…read more

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Review of
Barchester Lakeside Care Home
from Natalie S (Granddaughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you so much for your lovely review. I am so happy to hear that your grandmother is enjoying life at Lakeside, and appreciate that you and your family can share your grandmothers positive…read more

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Review of
Barchester Lakeside Care Home
from Trevor B (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad

in Lakeside Care Home.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you very much for your feedback. We endeavour to maintain high quality of care for all of our residents, therefore feedback from relatives and friends, in addition to our residents, is…read more

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Review of
Barchester Lakeside Care Home
from P O (Sister of Resident) published on 13 December 2024 Submitted via Postal Card • Report

Overall Experience

My sister has been at Barchester Lakeside Care Home for about five years and is very happy.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review of Lakeside, I am very happy to hear that your sister is being cared for. I hope we can continue to provide this level of care and very much appreciate your feedback.

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Review of
Barchester Lakeside Care Home
from Susan E (Daughter of Resident) published on 10 December 2024 Submitted via Postal Card • Report

Overall Experience

Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and

my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

I am very pleased to hear that your mum is being well looked after at Lakeside. Your feedback is very important to us as it helps us to explore ways that we can improve on delivering care to your mum.

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Review of
Barchester Lakeside Care Home
from Michelle B (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report

Overall Experience

My mum is being very well cared for at Barchester Lakeside Care Home.
The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after.
They always communicate with us and let us know if there is anything we need to be

informed about.
The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being.
Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company.
We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too.
Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review of Lakeside Care Home. We are delighted that your mum is enjoying living with us and that she is receiving the best possible care. Please do continue to give us feedback as…read more

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Review of
Barchester Lakeside Care Home
from Kelly K (Daughter of Resident) published on 28 October 2024 Submitted via Website • Report

Overall Experience

I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has

good care, she's in a safe place, so far, so good.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

Thank you for your review on Barchester Lakeside Care Home. We hope we can continue to provide the very best care for your mum and your feedback is essential to achieving this.

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Review of
Barchester Lakeside Care Home
from K E (Wife of Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority

- as well as ensuring that he still did things that he enjoyed.
The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times.
The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well.
When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes.
Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family.

Reply from Andy Buttimer, General Manager at Barchester Lakeside Care Home

It is our pleasure at Lakeside to have the opportunity to look after such a wonderful person. I wish you all the very best and look forward to visits in the future.

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Review of
Barchester Lakeside Manor
from J O (Son of Resident) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

My mother receives exceptional care from Barchester Lakeside Manor and she is very happy in her new "home".

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our care home and I am pleased that you are happy with our care.

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Review of
Barchester Lakeside Manor
from Caroline L (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report

Overall Experience

My mum has been at Lakeside since 2023, naturally, it was the next necessary step for my mum's safety and well-being, thank goodness we were offered a place, it was life-changing for all of us!
My mum is always clean, well-presented, in her own clothes, well fed and cared for. Regular phone calls with

updates on health, activities and any questions. My dad visits almost daily and is always treated with kindness and respect, never being made to feel in the way.
The Registered Manager is so professional, warm-hearted, friendly and caring individual, she immediately put us at ease and really cared about our family situation. She was so compassionate when discussing how exhausting it had been having her at home 24/7 even though she had properly heard it so many times!
The staff are extremely well trained, offer person-centred care and are always supportive, our family will never be able to thank them enough.

Reply from Rosie Goulding, Home Manager/RGN at Barchester Lakeside Manor

Thank you for taking the time to review our service. It is a pleasure to be part of your mum's life. We love to see your dad and mum eating lunch together as they have done for so many years.

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Care Homes Owned by Barchester Healthcare Ltd in Jersey

Barchester Healthcare Ltd Locations in Jersey (3)

Barchester Healthcare Ltd Reviews in Jersey (77)

Barchester Lakeside Manor

Barchester Lakeside Care Home

Barchester Lakeside Manor

Barchester Lakeside Manor

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Manor

Barchester Lakeside Manor

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

Barchester Lakeside Care Home

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