Care Homes Owned by Barchester Healthcare Ltd in Buckinghamshire

Thank you for taking the time to leave us a review. Your feedback is invaluable and I will certainly share it with our team. We were delighted to care for your mother and she is greatly missed. It's wonderful to hear that you were pleased with the care she received during her time with us. We strive to deliver exceptional care, we prioritise the well-being and safety of our resident and your feedback motivates us to continue doing this. Thank you.

Thanks for taking the time to leave your review. We're sorry to learn of your concerns regarding your friend's time with us at Shelburne Lodge. The fee was discussed and agreed with yourself and your friend before their stay and no additional fees were charged, so we're sorry if there has been any misunderstanding. Sadly, we had to call Emergency Services and their advice was not to move your friend, so staff made them as comfortable as they were able while waiting for an ambulance and stayed with them throughout and completed well-being checks. We understand that yourself and your friend had a great relationship with the home and that you intend to bring your friend back to the home to visit the staff, which they look forward to. Kind regards, Barchester's Customer Feedback Team.

Thank you so much for your kind and heartfelt words. It means the world to our whole team to know that you felt supported and cared for during such an important time. We are delighted that Chalfont Lodge could be close to home for you, and that our stafffrom every departmentwere able to make a difference for your wife and your family.We will be sure to share your feedback with the entire team, as it will mean a great deal to them. It has been our privilege to care for your wife, and we wish you and your family all the very best.

Thank you for such a heartfelt review. We are truly touched by your kind words and so pleased to know your mum felt cared for with dignity and compassion throughout her time with us. Every member of our team takes great pride in ensuring our residents are well looked after in every aspect , from meals and activities to their comfort and well-being. Your appreciation means so much to us all here at Chalfont Lodge.

Thank you so much for your kind words. We're truly honoured to have been able to care for your aunt and to know she felt safe, comfortable, and supported during her time with us. Our entire team from care and nursing to catering, entertainment, and management, works hard to create a welcoming home where residents can enjoy both excellent care and a vibrant daily life. Your recognition means a great deal to us all.

Thank you so much for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.

Thank you so much for your wonderful feedback. Our team is glad to hear you have peace of mind knowing your Son is well taken care of. We will continue to support your loved one. We welcome any suggestions to improve our service.

Thank you for your lovely feedback! Always great to hear from our residents' friends about the care that our team are giving.

Thank you for sharing your heartfelt message about your brother's experience at Chalfont Lodge. We are deeply moved by your kind words as we continue to provide the excellent standard of compassionate care. Your feedback is much appreciated inspire us to continue our work with the same dedication.

Thank you so much for your kind words and for recognizing our team's efforts in promoting high quality care. We're thrilled to hear that our dedication and commitment have made a positive impact. Our team's passion for delivering exceptional care drives everything we do and feedback like yours motivates us to continue striving for excellence. We appreciate your trust in our services and I will share your feedback with the team. Thank you again for taking your time to write your feedback.