Care Homes Owned by Barchester Healthcare Ltd in Greater Manchester

Thankyou for your positive feedback Margaret, i am pleased to know you have peace of mind knowing your husband is well cared for, i know it was a difficult decision for you to make. I will also make sure this feedback is passed on to the team on the first floor, they will be pleased to know you feel this way. This is what we strive for, for our residents and families here at Arbour Court.

Thankyou for this heart felt review, it was an honor to care for such a lovely lady.Our aim is to care passionately not only for our residents but for their families too, especially at such difficult times.I will ensure this is passed on to all the team involved, as i am sure they will be proud of the care and support they give

Thankyou for such a lovely, heartfelt review. I am so glad you feel supported and no longer alone, and that you think of us all as extended family. A big part of our care is also to care and support family's and friends as we understand the impact it has on everyone involved.I will pass your feedback to all the team as i am sure they will feel proud and humbled.

Thank you for the lovely feedback Valerie. I am happy that all the team make you feel welcome and supported. It is nice to know that you feel your friend is well cared for, that is always our aim for our residents to feel comfortable and content with their care. I will handover to all the team your positive feedback. It means a lot and I am very proud of the way our staff deliver care not just to our residents but to their loved ones too.

Thanks for leaving a review and your kind comments in relation to our staff. We're sorry that you were unhappy with the home itself, we can't see that yourself or family members have raised your concerns with us previously. If there's anything we can do to support you further, please reach out to us at feedback@barchester.com. Kind regards, Barchester's feedback team.

Thank you for the lovely feed back. I will feedback to the team who I am sure will be proud that you feel cared for as much as your loved one does. We take great pride in what we achieve here at Arbour Court as a team for our residents, their family and friends.

Thanks for leaving a review, were disappointed to read your comments, particularly as the home supported your loved one for a much longer stay than was originally agreed. Our home team are always available to support and well share your feedback with them about meals, however, the feedback we usually receive about food at Marple Dale is positive. We do have some younger residents who enjoy eating fast food takeaway as their preference and were very happy to support them. We understand that your brothers needs are very complex and assisted to ensure he has the care needed including in an emergency. Sadly, due to the complexity of the care required, the decision was made they were no longer able to sustain the placement. Its really important for us that residents are at the center of decision making and were sorry the placement couldn't continue. Kind Regards, Barchester's Customer Feedback Team

Thank you, Anne, for the lovely feedback, as a home manager, I am always proud of all our team for making Arbour Court the home it is. I will pass on your feedback to housekeeping, the kitchen staff and of course, the care staff for all their hard work and dedication as feedback like this makes our jobs all worthwhile. I am pleased you were happy with all our services for your loved one.

Thank you for your kind words, we really appreciate such lovely feedback, as a team we always strive to provide outstanding care, we are thankful we were able to support you all. I will share your review with the team. Thank you for choosing Marple Dale.

Thank you for your lovely review of the care your mother is receiving at Marple Dale, We are so happy that you feel reassured that your mother is living at Marple Dale, it is always nice to hear such words as amazing, above & beyond care. We truly appreciate your review and I will share this with the team.

Thank you so much for the positive review.
We value all feedback as this helps us to improve our services where required.
Thank you for the positive comments regarding the home and team who work hard to deliver high-quality standards of care at all times.