Barchester Healthcare Ltd in Durham | 3 Care Homes

Review of
Barchester North Park Care Home
from A P (Daughter of Resident) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at North Park Care Home Darlington enough from the staff cleaning, laundry, etc to management they are all fantastic the love and care they showed to my mam was second to none its like one big family. I am so glad she went there she enjoyed the activities, food etc I would highly

recommend this home to anyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Hundens Park Care Home
from Deborah F (Daughter of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care the whole time my dad has been a resident however end of life care was so special. We were all treated with great respect. My dad received excellent care and pain relief was given immediately.
It helped a very distressful time easier to bare and I can never thank the girls enough.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much Deborah, it was our pleasure to look after your Dad ! All our love

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Review of
Barchester Hundens Park Care Home
from Jayne T (Daughter of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

This is the third care home for Mum and our 3rd time lucky. It's excellent from the management. Nursing staff that really get to know your loved one and their care needs. The care staff work as a team working together to deliver excellent care.
The girls on activities are amazing always doing things

with everyone - little animal visits from rabbits, little pigs and therapy dogs. So nice to see the residents enjoy these days.
The food is so nice with plenty of choice offered.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this wonderful review! I will ensure your feedback is shared with the team .

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Review of
Barchester Hawthorns Care Home
from Andrea J (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

My father attended hospital on the 14/06/25, a lady from the Eppleton Suite assisted him. All the staff from the hospital commented on how good she was at her job. I wanted to feed these comments back to the home. The ambulance staff also commented on how nice the Barchester care home is.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for completing your review, feedback is so important to us. We value and are proud of our staff team, its really nice to hear that others do too. We will share your comments with Eppleton and the carer concerned.

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Review of
Barchester Hundens Park Care Home
from Peter L (Brother of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

From the first day of attending Barchester Hundens Darlington, I was very satisfied with the security admission procedure. And extremely impressed by the friendly and warm welcome given by all staff. Pleasant, polite and helpful attitude. Their upfilling and cheery disposition was excellent and valued

by our family on the difficult situation we found ourselves in. We were allowed tea and coffee as required during visits. Attention to the patient was available straight away if needed. I highly recommend this care home.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this wonderful review, it is very much appreciated. I will ensure your feedback is shared with the team.

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Review of
Barchester Hawthorns Care Home
from Florance P (Goddaughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

I recently visited the home as the activities team where doing Hawthorns Live.. I can honestly say this was outstanding the girls who did this should be given alot of praise as this was brilliant better than real festivals they treat everyone with respect and as if everyone was royalty. Well done to

the girls in pink for this amazing day.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much both for joining us on the day and for completing the review. I will share your feedback with out activities team and i agree, it was an amazing day.

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Review of
Barchester Hundens Park Care Home
from Caron B (Friend of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

From walking through the door i knew that this care home was the best choice my friend had made for her mum . The place was warm welcoming clean and bright . The rooms were lovely and all the staff I met and spoke to were friendly kind and helpful. Keep up the good work Hundens Park. Ill definately

recommend your home

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for the review and your kind words Caron ! I will share your feedback with the whole team. Thank you again.

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Review of
Barchester Hundens Park Care Home
from M T (Son-in-law of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Right from the start the management were so professional, they made the transfer to this home so easy but also dealt with my mother in law with complete dignity.
The carers and nurses do an excellent job and make everyone welcome, they also have great communication with the family.
I would highly

recommend Hundens Park.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this wonderful review and we are happy you feel this way. I will share your feedback with the whole team. Thank you again.

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Review of
Barchester Hundens Park Care Home
from Angela R (Sister of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

Outstanding friendly care home that really is a breath of fresh air and by far the best care home we have ever dealt with,

My sister is general nursing and is nursed in bed by an amazing team of people who work together to make this care home such a happy place for the residents to live and call

their home.

It has a hotel feel about it when you walk in and the nursing staff are 1st class, The activities are excellent and they really take their time to do a mix of things with the residents.

From management to admin, chefs, care staff, maintenance staff. And activities.

Professional, friendly, respectful, caring people and a fabulous care home.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . I will share your lovely feedback with the team . Thank you again .

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Review of
Barchester Hawthorns Care Home
from Allan E (Son of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

The whole team at Hawthorns - management, nurses, carers, facilities and cleaning team all fantastic. Day shift and night shift all the same, fantastic service and care. Our family have been treated with kindness and care and made my mam's last days as comfortable as possible. Thank you to you all from

the family.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for completing your review your feedback is really important to us, it was a pleasure to be able to support you all during this difficult time. I will share your review with the staff team.

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Review of
Barchester Hawthorns Care Home
from Christine J (Wife of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

All staff are very supportive and caring. We could not ask for better care for my husband, They treat him with respect and kindness. We couldn't review the food as my husband is peg-fed.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for completing your review, I'ts reassuring to hear that you are happy with your husbands care. I will share your kind works with the staff team.

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Review of
Barchester Hawthorns Care Home
from B W (Daughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

I've avoiding writing a review for this home for so long ..the surface of this home is lovely all re done high spec .. but scratch under the surface we have problems from poor food delayed treatment or get the words of 'we will keep an eye on her' trying their best to cover tracks, or speak to a nurse

in charge when you have an issue and get told please don't go to management! And when you did nothing ! as a family I just could never settle, was always hard to ring as they never answered the phone.
Some Staff AMAZING but these staff members would never get recognition they deserve.
After a hospital stay and safeguard concern our mam was removed from this home by CHC after finding the home had lied about our mums care and delayed hospital admission. Yes she nearly died! We have not heard from this home since she left I removed all her personal items on an evening and didn't have a follow up call from the manager or nothing was like they didn't care. Personally avoid for loved ones.

Reply from Feedback Team, The Feedback Team at Barchester Hawthorns Care Home

Hi, thanks for taking the time to leave your review. We're sorry that you felt unable to bring these concerns to our teams attention during your mams stay with us. Though we've been informed that you advised the hospital of your concerns, we haven't had any communication from yourself directly so that we can support you via our complaints process. If you feel this is something you would like to do, please get in touch with us so we can support you further on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Hundens Park Care Home
from J H (Son of Resident) published on 6 May 2025

Submitted via Postal Card • Report

Overall Experience

My father has over the last 12 months has been hospitalised on a number of occassions and has been housed in various locations in the area. However was re housed by social services at Hundens Park. What a difference. The other locations are not a patch on Hundens Park. The staff at both were excellent,

as is Hundens Parks, but the facilities and the access to management and nurses are far better. My father seems much more settled and happy. Many thanks!

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . I will share your lovely feedback with the team .

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Review of
Barchester Hawthorns Care Home
from M H (Wife of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

RE - Relatives. 3 monthly review meeting.
This meeting covered all residents and all concerns where covered. My husband has now been in this care home 2+ years after we moved him from a previous home. All his needs are now met here and he is given first class service & provisions. Carers are first

class and would recommend this home to everyone - thank you.

Reply from Karen Champion, Operations Manager at Barchester Hawthorns Care Home

Thank you so much for taking the time to attend the meeting and share your feedback. I will ensure that your comments are shared with the team.

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Review of
Barchester Hundens Park Care Home
from Wendy S (Wife of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband has recently become a resident of Hundens Park, he was very upset having to go into a care home, however, the staff have been amazing. He's had previous issues with a bed sore thats gone on for 2 years & with the excellent care he's receiving its improved & is almost better within a few months

of being here. He likes to smoke & the carers always make time to take him out daily. He's put on weight & looks really well. Staff & management have been extremely supportive to all our family too. Highly recommended.

Reply from Ana Trifasi, Acting General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . I will share your lovely feedback with the team . Thank you again .

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Review of
Barchester Hundens Park Care Home
from Carol H (Daughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Mum passed away in March, just a few days short of a year living at Hundens Park. The care my mum received during that year was exceptional, from all the staff, from the maintenance staff all the way up to management. Thank you to you all, not just for the care given to mum, but for the support I received.

Reply from Ana Trifasi, Acting General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review Carol . I will share your lovely feedback with the team . Thank you again .

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Review of
Barchester Hundens Park Care Home
from A T (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad came to the care home from hospital. It was a shame that by the time he was discharged he could not get out of bed and enjoy the care home. I found the staff friendly and welcoming from the first visit to when my dad sadly passed. The staff could not do enough to make us welcome and my dad feel

at home. The home itself was beautiful and had a homely feel to it, along with being very clean and smelling nice. I was glad my dad got to spend his last days here + felt happy we was being well looked after.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for taking the time to write such a nice review . I will share your lovely feedback with the team . Thank you again .

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Review of
Barchester Hundens Park Care Home
from S P (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Mum has been in Hundens Park for 2 weeks now and the whole family love it. Nothing is too much bother.
The staff are all wonderful from the carers to nurses and management.
They are all wonderful with mum.
The rooms are lovely and clean and nicely decorated.
I couldnt have wished for a nicer

home for mum.
We all feel welcome and mum has a big family and lots of friends, nothing is a problem.
We would like to thank you all for everything you do for mum as she is special to us and you make her feel special.
Mum is happy and that means alot.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this lovely review. Mum is indeed a very special lady and we are very happy that she is at Hundens . All my best, Ana.

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Review of
Barchester Hundens Park Care Home
from Adam T (Grandson of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

After seeing Hundens Park I was impressed by how clean, up-to-date and welcoming all of the rooms were. The personalisation of the bedrooms made them feel so homely. The staff were amazing, helpful and deeply empathetic. Nothing was too much trouble and it was easy to see how much they care for the

residents. My grandad was treated with so much compassion + dignity. I only wish he came sooner.

Reply from Ana Trifasi, General Manager at Barchester Hundens Park Care Home

Thank you so much for this lovely review, it really means a lot to us . We are very happy that you feel Grandad was well looked after here at Hundens . All my best , Ana.

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Review of
Barchester North Park Care Home
from Peter D (Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Nice friendly atmosphere great management

Reply from Jane Longstaff, On behalf of North Park at Barchester North Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Durham

Barchester Healthcare Ltd Locations in Durham (3)

Barchester Healthcare Ltd Reviews in Durham (189)

Barchester North Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hawthorns Care Home

Barchester Hundens Park Care Home

Barchester Hawthorns Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

Barchester Hawthorns Care Home

Barchester Hundens Park Care Home

Barchester Hawthorns Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester Hundens Park Care Home

Barchester North Park Care Home

Awards / Recognitions (14)

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