Care Homes Owned by Barchester Healthcare Ltd in Durham

This is the first time my husband has been in care. He is here for a weeks respite care because he has dementia. When I dropped him off I was quite sad and worried. You hear of so many stories and I was worried that he wouldn't be looked after properly. I went back after two days and he was ok but still unsettled. I think I played a big part in that because I wanted him to go to the TV room but I think he was happy in the corridor. When I went back the second time he was the happiest I had seen him in years. He had a friend and they both thought that they were at the home to do some work. You could see he was really well looked after. I left him thinking that this won't be the last time he goes into this home. When I got home I told my daughter and she said that her husband's grandmother was in the same home and her mother in law rated it highly. She said that the staff were brilliant. This has certainly given me the confidence to leave my husband in their care.

My mam was on end of life care and was treated with the most upmost respect. The amount of care not only for my mam but the whole family during this time was second to none. Devon, Becky and Louise are perfect examples of how a carer should be and done the care home proud. They all treated my mam with the dignity and kindness you would expect a family member to do. They were very supportive to each family member and took the time to listen to our stories and even had stories of their own of my mam from the two years she has lived there. They showed they cared about her and said she would be missed and it all came across as very sincere.

I am very happy with the care my mum received. I will definitely be using North Park Care Home again for my mum's respite care in future.

Always recommend the home and its the staff that make it what it is.

I have observed the care given over the last 12 months. It's never easy having a loved one move to a care home especially when it's something they've never wanted. Adjustments need to be made and support was given throughout the full experience. It took about 8 months to get dad settled and the staff have persevered and reassured the family throughout this time. Dad is not a number he is part of the care home family and made to feel loved

I am so pleased I found North Park Care Centre last year for my husband to have 2 weeks respite. When full time care was unfortunately needed I had no hesitation in approaching North Park for his care. My husband could be challenging on occasions but the carers were kind and caring. I would recommend the home to anyone who needs help choosing what is a very difficult decision

My husband has been in the care home since 2024. Throughout this time he has received excellent care. The staff have been so caring and patient and made my husbands last two years as safe and comfortable as possible. Also making me and my family welcome at every visit. My husband sadly passed away on 31st july at the care home. Over the ten days that he was poorly the care from everyone was exemplary. We as a family were distraught but our experience was made a lot easier by the care shown to both my husband and ourselves. I will always remember this and would highly recommend the home to others especially those with dementia. The staff are highly trained to deal with this dreadful disease providing a safe environment for people to live in. We cannot thank North Park Care Home enough.

Great facilities at Hawthorns Peterlee, the food is lovely. Fresh coffee and cake as a welcome always goes down a treat. Staff welcoming on the desk. Excellent activities organised by the girls always goes down a treat with the staff and residents.

They work long shifts and are always happy to help.

Love the home from home decoration always spotless clean in main areas feels very relaxing when visiting with plenty of communal areas. Disappointed the gardens weren't open most of the Summer which made it difficult for relative to understand why not going out in the sun. Difficult when other residents freely take thinks from his room as doesn't seem to be a heavy staff presence for security. Management very efficient and friendly and deals with residents in an extremely caring way treating everyone as an individual and very approachable. Meals always look tasty and varied...must go down as hes now no longer a vegetarian! Recently went to a Summer fayre which was brilliant, well organised with good entertainment and bbq. Was great seeing the staff mingle with the residents in social way...roll on Christmas!

Dad's care was exceptional here the staff were outstanding and took him in like family. Also helped my children to navigate their grandad going into a care home. I would reccomend this care home to anyone looking for a care facility that goes above and beyond just the basics

My husband has been in North Park for 2 years je passed away on the 30th June this year with Alziemers. In that 2 years the staff have been wonderful with him and our family we have laughed and cried through his illness. They have been outstanding and always understood what his needs were and ours if we asked them to change anything for him. I have nothing but praise for the carers the cleaners the seniors and the deputy manager they work so hard to give the patients dignity and care.

The home looks after my mam as if she was one of there own parents nothing is to much trouble, they have loads of activities going on for them to take part in, can not fault any member of staff that we have had dealings with.

Very pleased with the really helpful staff. The facilities are always bright & welcoming, clean & smell nice. Our friends room is very adequate. There are really good communal rooms. It's the staff who really make the difference. Well done!

Mother in law admitted October 2025 since then the care she has received has been of the highest standard all the staff have been friendly and helpful and available to answer any of our queries the staff always go the extra mile when it's a anniversary or birthday. The inside of the home is always clean and tidy with the staff always making sure everything is spotless. The meals are varied and of the highest standard. There is also plenty of activities organised for the residents. The whole care home is a credit to the staff and management team

My Aunty seems quite happy at north park and she seems settled and is starting to accept her new life in a care setting. It's very reassuring for the whole family to know she is safe and well cared for and good to know we can visit anytime day or night.

My Dad is so well looked after! Big shout out to "Jen & Becky" senior carers on middle floor, they go above and beyond, ringing me always to keep me up to date with his care.

As a family we can't praise the team at Hundens Park enough, our dad spent the last 6 months here. The care and compassion was amazing. Dad settled instantly in the Darnton suite, and to say its for challenging behaviour we never once saw any issues, we had faith in the level of care for dad. There are always staff around interacting with residents and family. We would like to say massive thank you to everyone there for their support and care.

From the moment my mother arrived at Hundens Park Care Home, she was made to feel so welcome by all the staff. My brother and I also received such a warm welcome, which meant so much during a difficult time. They made what was a very difficult move so much easier.

There were always interesting activities and outings for the residents, and the staff brought kindness, compassion and humour to every day. The palliative care my mother received was excellent and delivered with such dignity and respect.

We are so pleased we chose Hundens Park Care Home-we couldn't have asked for more. Thank you to the whole team for everything you did for our mother.

Following the passing of my close friend on North Park's dementia ward, some cash kept for haircuts etc vanished from her room. When I escalated this theft, the Regional Director responded with extreme hostility. She refused to investigate staff, stating they are all DBS checked, and defensively asked why I suspected them. When I noted my friend was in her room 24/7 and would have known if someone had taken it, the Director said it could have been a residents family member entering her room when she was asleep!! I countered that unmonitored visitors entering rooms of sleeping residents and stealing money is a severe institutional safeguarding failure, to which she openly asked "why?". She could not comprehend how a security breach on a secure unit constitutes a safeguarding issue at all. My informal complaints and formal complaints to the home have simply brushed me aside, and this terrifying lack of safeguarding knowledge has forced me to forward the full file to the CQC.