Care Homes Owned by Barchester Healthcare Ltd in Durham

As a family we can't praise the team at Hundens Park enough, our dad spent the last 6 months here. The care and compassion was amazing. Dad settled instantly in the Darnton suite, and to say its for challenging behaviour we never once saw any issues, we had faith in the level of care for dad. There are always staff around interacting with residents and family. We would like to say massive thank you to everyone there for their support and care.

From the moment my mother arrived at Hundens Park Care Home, she was made to feel so welcome by all the staff. My brother and I also received such a warm welcome, which meant so much during a difficult time. They made what was a very difficult move so much easier.

There were always interesting activities and outings for the residents, and the staff brought kindness, compassion and humour to every day. The palliative care my mother received was excellent and delivered with such dignity and respect.

We are so pleased we chose Hundens Park Care Home-we couldn't have asked for more. Thank you to the whole team for everything you did for our mother.

Following the passing of my close friend on North Park's dementia ward, some cash kept for haircuts etc vanished from her room. When I escalated this theft, the Regional Director responded with extreme hostility. She refused to investigate staff, stating they are all DBS checked, and defensively asked why I suspected them. When I noted my friend was in her room 24/7 and would have known if someone had taken it, the Director said it could have been a residents family member entering her room when she was asleep!! I countered that unmonitored visitors entering rooms of sleeping residents and stealing money is a severe institutional safeguarding failure, to which she openly asked "why?". She could not comprehend how a security breach on a secure unit constitutes a safeguarding issue at all. My informal complaints and formal complaints to the home have simply brushed me aside, and this terrifying lack of safeguarding knowledge has forced me to forward the full file to the CQC.

My father has been a resident at Hawthorns for a while. I will forever be grateful for the care that the staff have shown towards my father (and also my mother, who visits reguarly ). His dementia is very very advanced, he is unable to communicate, yet because of their care, he still has the sparkle in his eyes. Thank you so much. He particularly enjoys the music activity therapy, he will be forever an Elvis Presley, rock and roller!

I would also like to say how pleased I am that there is an individual monthly planner that is in her room, this is really useful to read. Thankyou for all you do, staff are always on hand to answer my queries, Best wisshes, Linda, Cyntha.

My husband has been at Hawthorns for 18 months. He is very settled there now and is well looked after. Staff are very good and really care for their residents. The food is good and the home is very clean and secure. It is lovely to be able to share a meal in the beautiful dining room overlooking fine gardens. Maintainence staff are straight on to any problems. Only fault is communications which can be patchy at times between management and staff/family but rectified once mentioned.

My daughter has been here 9-10 months and from day 1 she has been well looked after. The staff are a credit to the care home and each and every one of them deserve special credit. Donna's progress has improved immensely over the months and we look forward to making more progress under your supervision. Thank you.

Thank you ALL from the bottom of my heart xxx

My husbands care is very good he is shown dignity and respect. When I leave I no he is in safe hands. I have no complaints. I cannot comment on the food as my husband is peg fed at the moment.

(Particularly Becky, Louise, Sandu, Devon, Andrew) x.

Hundens Park sets the standard for what a care home should be. I would recommend it without hesitation.

Excellent care home. Mum has now been in hundens park for almost 1 year and I can honestly say it's still as fantastic as the 1st day she came, such a lovely quiet calm environment for the residents to enjoy their rooms watching TV, and chill time. then when singers are in enjoy a sing and a dance. The animals always a hit with residents. Every member of staff helpful and easy to talk to. As a family member visiting I feel completely included in the wonderful life at hundens. If you need a care home come visit see how immaculately clean and welcoming it is. You won't be disappointed. I know how hard it is trying to find the right home and how daunting it can be. Hope my review helps you.

My nanna recently passed away the love and support we all recieved was so comforting.

A very nice care home & care provided for my wife.

I moved my wife to North Park Care Home, from another home, after a couple of incidents. The difference was astonishing. The atmosphere is very calm, staff are very concerned about the welfare of the residents. It is very clean both in the rooms and open areas. She has regained weight that was lost over the previous 7 months and with the encouragement of staff has become very social again. The management and staff may not realise the difference the care they offer residents at North Park makes to the lives of the people that live there - it is beyond commendable.

Communication could be improved, however staff are approachable.

P.S. the food always looks delicious. :)

Staff are lovely & caring & management are very approachable, food always looks great & there's some great activities on offer.

Meals are outstanding, and the meal plans are always looking for new things for the people supported. The whole team are very well supported by the manager.

Very good