Barchester Healthcare Ltd in Highland | 3 Care Homes

Review of
Barchester Pentland View Care Home
from J C (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report

Overall Experience

Transition from hospital to Pentland View was effortless. Mum settled in fairly quickly, staff are amazing & so kind - nothing is too much trouble for them. We have no concerns or worries about Mum being there - All the activities on offer keep her mind occupied - better social life than me!

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Review of
Barchester Pentland View Care Home
from B M (Next of Kin) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

I found staff & management very very nice.
Everything about Pentland View care home I found perfect.

Reply from Megyn Todd, General Manager at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Seaview House Nursing Home
from J M (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at Seaview for just over two years now, after going for temporary respite at the end of 2023 but quickly deciding she would like to stay permanently! The manager and staff are amazing; caring and compassionate, treating every resident with respect and responding to them as individuals.

There is a very homely family atmosphere when you visit, and staff always seem to have a smile and endless patience. The bedrooms and lounges / dining rooms are beautifully decorated and furnished. There are a whole host of activities, events and excursions, often tailored specifically to the interests of residents. The staff create special times for everyone. Mum enjoys the food, and I have also been impressed on the couple of occasions I've joined her for lunch. We very much appreciate the care Mum receives, especially since we live hours away, it's really comforting to know Mum is content and looked after so well.

Reply from Gayle Magennis, GM at Barchester Seaview House Nursing HomeThank you for your wonderful Feedback, We endeavour to provide a comforting environment that is homely and warm. I will ensure to pass on your kind words and appreciation to the staff team.

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Review of
Barchester Pentland View Care Home
from Val H (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

My Dad went into the home in Sep, and he only had a little over a week then got moved itno the dementia unit, which has very little in the way of entertainment, it's always videos of the Queen on the TV. Communication is terrible, its hard to find a nurse to talk to.Carer told me I have to speak to

a nurse to find out how he is. Some of the staff are very helpful and nice, but I am afraid some are NOT. My dad often missed breakfast & meals a sthey leave him asleep even when asked to get him up for food as he's loosing weight. They have lost his hearing aids which cost £3500.

Reply from Feedback Team, The Feedback Team at Barchester Pentland View Care HomeThanks for taking the time to leave your review, we're sorry to learn you were unhappy with your experience with our Pentland View Care Home. Our dementia unit offers appropriate entertainment for its residents, however the team are open to any suggestions our residents or families may have to better suit their loved ones. We understand that your concerns were raised with the home recently during a care review, if you would like to discuss further, please get in touch at feedback@barchester.com so that we can support. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Seaview House Nursing Home
from alastair F (Nephew of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My Auntie has been in Seaview since October 2023 which was a stressful time for myself and my wife any my Auntie. We are her next of kin, and Seaview has proved to be absolute Golddust for the care for our Auntie. Gayle and her team always have time for you when you pop in to say hello. The team

there just are superb at looking after all the residents and it sounds like a pun, but it genuinely feels like a family in the home. The staff go out their way to ensure our Auntie is well looked after, but they are always so friendly and happy, which rubs off on the residents. Theres always activity going on for the residents, keeping them entertained and helping them to be stimulated. Food is always good, and any time we're visiting we get offered a cup of tea and biscuits, nothing is too much trouble.
The staff keep us updated regularly. We have gone to the hospital a couple of times for checkups and a member of staff has come with us to assist with the journey.
Superb team.

Reply from Gayle Magennis, GM at Barchester Seaview House Nursing HomeThanks for your valuable feedback. The team at Seaview endeavour to make the lived experience a great one. I will pass on your wonderful review to the wider team.

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Review of
Barchester Highview House Care Home
from Elizabeth F (Wife of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

What stood out for me, and my family, was the care and personal interaction given to each and every resident. From the person delivering the immaculately ironed laundry to top management. Hugs and humour, chat and care.
A very welcoming happy home.

Reply from Elsbeth Russell, General Manager at Barchester Highview House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from Agnes F (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

I have much to be grateful for with Pentland View care home, as I know I can rely on the excellent management and staff there to care for dad. His needs are known and are well catered for, so I can rest easy knowing he is in safe hands. Thank you to all at Pentland View, Thurso, for the wonderful care

you provide to my dad on a daily basis, and of course, a very happy and blessed Christmas to you!

Reply from Megyn Todd, General Manager at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Highview House Care Home
from D C (Husband of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

My wife is in the Memory Lane unit. She has been here since July 2022. Highview was recommended and I can confirm the recommendation since my wife has been here. Care is excellent. Would recommend Highview Memory Lane to anyone.

Reply from Elsbeth Russell, General Manager at Barchester Highview House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Highview House Care Home
from Jeanette T (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Our Dad had been a resident in Highview since September 2018. Sadly he passed away almost 3 weeks ago. The care and attention he received was excellent. If Dad or we had concerns about any aspect of his care we could approach the staff and these concerns would be dealt with. It wasn't very often that

happened though. We were kept fully informed about Dad and how he was. He suffered from autonomic dysreflexia because of a spinal injury and a few times over the years we thought we might lose him but the staff did a fantastic job and got him(and us through it)!
When Covid came we wondered how Dad would cope. We needn't have worried. The staff looked after him really well. We had regular phone calls and with help from staff we could also have video time with him.
The kitchen staff were always helpful if Dad didn't fancy what was on the menu. The maintenance staff and housekeeping always took time for a chat.
The Care staff were compassionate and patient.
We thank them all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Highview House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Pentland View Care Home
from S R (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is being very well looked after. She has now been in Pentland View for 2 years, whilst she is never keen to leave her room the staff continue to offer opportunities to do so. We are grateful she is not left in her room and for the times when she joins events. She also particularly enjoys visits

from therapy animals and the staff always make sure she gets a visit, she is enjoying the food and is now drinking enough for the first time in a long times. Finally we are always made very welcome when we call and visit.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Seaview House Nursing Home
from Philip S (Son-in-law of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My father-in-law has been at Seaview for the past 16 months. In that time the nursing, care and kindness shown to him has been excellent. He reached his 100th birthday in the manager and the team made sure it was a very special occasion for him. With the activities coordinator organising a full programme

of events it was certainly a very memorable day for my father-in-law. They topped it all off with a visit to the Mey Games where my father-in-law was honoured to meet the King.
None of this would have been possible without the dedication given to his welfare by all the staff over these past few months. A very special thankyou to the activities coordinator for going above and beyond to make his 100th an occasion for my father-in-law and his family to enjoy and remember.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Seaview House Nursing HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from E B (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Our family has now entrusted our mum's care to Pentland View for three and a half years. In that time we have developed very good relationships with the staff, who know our mum very well. The are aware of her needs and care for her with good humour, patience and sensitivity.
Communication is particularly

good; we never hesitate to call or email and, likewise, staff know they can contact us. We are reassured to know that our mum is safe and very content at Pentland View.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Pentland View Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Highview House Care Home
from K M (Daughter-in-law of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

My mother in law has been in Highview for over a year now .i was very scared of her going into a nursing home home thought she would be just sitting in chair ,well i was very surprised how wrong i was .this place is absolutely amazing ,with amazing staff who really care for the residents.always something

on music shows getting her hair done weekly . As I was her main carer at home along with her sons . I am so grateful to each and everyone in that home they give us peace of mind that she is well looked after and cared for .well done to each and every employee in Highview

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Highview House Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from E A (Relative of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The respite and subsequent end of life care given was absolutely outstanding.
All the staff from cleaners, carers, nurses and management have been so kind, friendly and understanding.
We could not fault a single thing.
We feel so fortunate to have been able to get a bed just when we most needed

it.
Thank you to the manager, clinical lead (there are many more to thank) what you do makes a huge difference. Thank you.

Reply from Jane Longstaff, DSM NE & Scotland at Barchester Pentland View Care HomeCondolences to the family at this time and thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Seaview House Nursing Home
from Kenny R (Son of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Both mum and dad had to enter Seaview in January. What was a very stressful time for our family was made better by knowing that Gayle and her team would be looking after mum and dad. The staff and management really do care, it's genuine. For the families that makes us feel special and relieved that

we know our loved one are being treated with love, respect and dignity. Mum was very ill and she was well looked after. The staff all loved dad. Tears were shed by all the staff when dad moved to a care home nearer our house. I know they meant it when they said they will miss him.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager - NE & Scotland at Barchester Seaview House Nursing HomeCondolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Highview House Care Home
from Elizabeth M (Granddaughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

My gran is receiving some of the best care I have ever seen! Staff, facilities, food and care are amazing and Gran's health noticeably improved very quickly as a result of such great care.

Reply from Jane Longstaff, On behalf of Highview House at Barchester Highview House Care HomeThank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Seaview House Nursing Home
from Nicolle B (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report

Overall Experience

As a daughter who was very unsure and reluctant to put my mum into care, I can't thank all the staff and management enough. From the first call, I received from the manager to arrive at the home for the first time to drop my mum off.
The staff made this transition a lot more relaxed and easier for

us both
My mum settled in quickly with the help/care/consideration/support and enthusiasm of the all staff.
I loved the buzz that was instant to see and feel in the day room supporting each resident as their needs were met. Staff showed great care and love towards them all.
The daily activities were amazing to watch as the staff buzzed around both residents and visitors.
The home environment was clean/modern/bright and homely, which I also felt helped me as I really didn't know what to expect from a care home setting.
Thank you so much Seaview Nursing Home.

Reply from Jane Longstaff, On behalf of Seaview House at Barchester Seaview House Nursing HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from Rosemary E (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report

Overall Experience

The care my husband is given is of the highest quality. Also, the activities are amazing. Always stimulating and enjoyable. The staff are friendly and vigilant to the needs of the relatives as well as being exemplary. I personally have felt 'listened to' by staff/management and been shown great kindness.

Reply from Jane Longstaff, On behalf of Pentland View at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from Rab E (Son of Resident) published on 30 July 2024 Submitted via Website • Report

Overall Experience

We have had such a positive experience, as a family, with the care my dad is receiving at Barchester Pentland View Care Home since he has resided there these past few months, I felt the need to share. We have found the staff to always be professional, friendly and really caring towards my dad and other

residents under extremely challenging situations. The care assistants, activity coordinators, nurses, management and domestic staff all do a brilliant job with a much-needed dose of humour and show tremendous kindness towards residents who at this stage in their life may have more advanced stages of dementia. I have found them to be honest and transparent when there have been issues with my dad. Above all, they have shown compassion and understanding not only towards my dad but also my mum who has been going through a tough time with the transition of my dad going into residential care. Well done Pentland View!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Pentland View Care Home
from Robin I (Husband of Resident) published on 16 July 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of Pentland View for two years, and I cannot praise the staff enough. The care is excellent and I have no worries or concerns. I am kept well informed and can contact the staff if I need to.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Pentland View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Highland

Barchester Healthcare Ltd Locations in Highland (3)

Barchester Healthcare Ltd Reviews in Highland (105)

Barchester Pentland View Care Home

Barchester Pentland View Care Home

Barchester Seaview House Nursing Home

Barchester Pentland View Care Home

Barchester Seaview House Nursing Home

Barchester Highview House Care Home

Barchester Pentland View Care Home

Barchester Highview House Care Home

Barchester Highview House Care Home

Barchester Pentland View Care Home

Barchester Seaview House Nursing Home

Barchester Pentland View Care Home

Barchester Highview House Care Home

Barchester Pentland View Care Home

Barchester Seaview House Nursing Home

Barchester Highview House Care Home

Barchester Seaview House Nursing Home

Barchester Pentland View Care Home

Barchester Pentland View Care Home

Barchester Pentland View Care Home

Awards / Recognitions (15)

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