Barchester Healthcare Ltd in Staffordshire | 3 Care Homes

Review of
Barchester Lawton Rise Care Home
from N W (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

We have recently just put my dad in Lawton Rise and although it is early days I am so so glad we have. The care team and other home staff have been so welcoming and nothing is too much! Also a massive thank you to activities coordinator Summer who has really brought dad out of his shell!

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for such lovely feedback, I will absolutely make sure that this is shared with Summer and the Team. We look forward to continuing getting to know you and your Dad during his time with us.

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Review of
Barchester The Spires Care Home
from L C (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day admitted,

further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!

Reply from Feedback Team, The Feedback Team at Barchester The Spires Care Home

Thanks for taking the time to leave your review. We're sorry to read your loved one didn't enjoy their respite experience at The Spires. After speaking with the home, the General Manager has advised they were not aware of any concerns with your relative sitting in the reception area being raised during their stay with us. We've asked that the furniture conditions be looked into if you feel these weren't addressed, and communication improved after a resident has left our service as well. If there's anything else you would like to raise with our team directly, please do get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester The Spires Care Home
from B H (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.

Reply from Danica Chugh, General Manager at Barchester The Spires Care Home

Thank you for taking the time to leave us a review and for recognising team members. Ensuring Residents, family members and visitors receive a warm welcome is really important to us. I will pass on your kind comments.

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Review of
Barchester Hilderstone Hall
from Anita J (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

After a prolonged stay in hospital with little or no mental or physical interaction, my father was accepted as a permanent resident to Hilderstone Hall. Within weeks he became "Dad" again, laughing and integrating thanks to the care, compassion and respect he received from all of the staff.
I cannot

commend the staff highly enough, always attending to his needs infact he thought he was living in a "Hotel".
Sadly Dad passed away peacefully in Hilderstone Hall a few weeks ago. When I attended to see him for the last time, the care assistant knocked on the door to his room, called his name and announced that I was there. "RESPECT" even though he had passed away earlier.
I can 100% recommend Hilderstone Hall to anyones loved one in the future.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you for your kind words regarding the care that your Dad received at Hilderstone Hall. He was a special gentleman, who brightened your day when he was sitting in reception with his lovely smile, especially when he was asking for his suitcase and car keys. He will be greatly missed. Your Dad, other residents and staff always found your visits to be a pleasure, bringing a ray of sunshine to the home.

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Review of
Barchester Lawton Rise Care Home
from S T (Granddaughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

i would highly recommend lawton rise care home my grandad has been here for over a year and loves it, the staff are so caring and always friendly and helpful with everything nothing is too much trouble.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for this fantastic feedback, it is lovely to hear that all the teams hard work and compassion is having such a positive impact on your Grandad's stay with us. I will ensure that your kind words are passed on to the team.

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Review of
Barchester Lawton Rise Care Home
from A S (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My dad receives excellent care at Lawton Rise. He is always clean in fresh clothes and the carers all know him well. Sometimes he has to be coaxed to eat and they will make sure that he does, often sitting with him. We are always made to feel welcome as visitors especially mum who visits dad regularly.

There are plenty of activities to stimulate the residents and the co-ordinators for activities are brilliant. We are so glad dad was placed there because we don't have to worry about his care and well-being at all.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for your kind words and for taking the time to leave feedback. It is a pleasure to care for your Dad and to spend time with you and your Mum too and I am so glad that we have made a difficult time less anxious for you.

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Review of
Barchester The Spires Care Home
from A J (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

The care my mother received was truly exceptional.
Thank-you deeply and sincerley for looking after her with such compassion and dedication.

Reply from Roxana Baesu, Administrator at Barchester The Spires Care Home

Thank you so much for your review. I am so pleased that your mom had settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.

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Review of
Barchester Lawton Rise Care Home
from S J (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful home. Well run, efficient and caring environment. Staff are amazing from management, carers, nursing staff, housekeeping, catering, activities & maintenance! Residents all loved and well cared for. Relatives kept up to date always and included in any decisions. Relatives also well looked

after & supported by staff. I couldn't fault the home at all!!

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Review of
Barchester Hilderstone Hall
from P K (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide.
We chose Hilderstone Hall because we liked the Manager and the atmosphere

of the home immediately just felt right. We made the right decision.
The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.

Reply from Melanie Fenton, General Manager. at Barchester Hilderstone Hall

Thank you so much for the positive feedback. We are pleased that your Mum has settled here at Hilderstone, you are right we are like a family.I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Lawton Rise Care Home
from Gareth O (Grandson of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

My Gran was a resident at Lawnton Rise for a number of years. The care provided to her was outstanding.
My Gran was always clean, well dressed and so very well looked after - this was always one of the issues that my Gran worried about in the early days of her dementia, she wanted to be clean.

Hydration was always available to her, and staff always provided prompts and assistance with food when needed. You could visit at any time and everything was as you'd hope it could be.
Staff were always on hand to ask any questions, and it was clear that they knew everything about my Gran and her needs, you can clearly tell that they care. Nothing is ever too much trouble, and the staff will go above and beyond to assist and reassure you. What more can you wish for?
I cannot offer enough praise and thanks to all at Lawton Rise. Thank you for making my Gran's final years comfortable and peaceful.

Reply from Clare Dudley, General Manager at Barchester Lawton Rise Care Home

Thank you for your kind comments about your experience at Lawton Rise. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Gran, if you ever need anything in the future, please do not hesitate to reach out.

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Review of
Barchester Hilderstone Hall
from A N (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family
The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful

indoors the lounges and dining rooms are spacious and comfortable.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you for your kind words regarding the care that your Dad receives at Hilderstone Hall. Your Dad is a pleasure, he changes his hat to match the seasons, Straw hat for when the sun is shining and his Trilby hat for when it is a dull day. We will feedback your positive review to the whole team

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Review of
Barchester The Spires Care Home
from D M (Respite Resident) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Food excellent, carers kind and caring, very hospitable.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your review. We are very proud of our caring carers and the delicious food and we're glad to see you agree!

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Review of
Barchester Hilderstone Hall
from R S (Nephew of Resident) published on 13 March 2025 Submitted via Website • Report

Overall Experience

Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very

apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you

Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester The Spires Care Home
from Sally H (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review, We are so pleased that your dad and his partner enjoyed their stay and we hope they will come back soon!

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Review of
Barchester Lawton Rise Care Home
from Robert G (Husband of Resident) published on 5 February 2025 Submitted via Postal Card • Report

Overall Experience

My family and I were extremely impressed with the level of care given to my wife while in Barchester Lawton Rise Care Home. The staff, from front of house to carers and nurses, were excellent. We knew my wife was well looked after. There were regular updates on food and fluid intake and of any health

issues that occurred. My family and I were looked after as well when there. I would recommend this home to anyone who wants to see their relative treated with care, respect and dignity. Unable to comment on activities for patients as my wife was bedbound and unable to take part. Otherwise, excellent.

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Review of
Barchester Lawton Rise Care Home
from L B (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

My mum was in Bachester Lawton Rise for 20 months. She was always clean, tidy and well dressed. She passed away in October 2024. The nursing staff and carers provided professional excellent care for the whole of her stay. The staff always kept me well informed on her progress. All the staff are caring,

compassionate and kind. When I visited, the administration staff were always warm and welcoming. The housekeeping staff do a marvellous job with laundry and keeping the home well maintained and clean. The catering staff provide good quality food and make residents a cake for birthday celebrations. A big thank you to all the staff.

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Review of
Barchester Lawton Rise Care Home
from S S (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report

Overall Experience

Mum spent the last few weeks of her life at Barchester Lawton Rise Care Home in Goldenhill, following a few months in hospital.
The care she received at Lawton Rise was outstanding in every way.
Despite having dementia and complex physical needs, the staff got to know Mum very well and they were exemplary

in their care of both her physical and emotional needs.
Sadly, her health issues resulted in her death but as a family, we are all confident that Mum could not have been anywhere better at the end of her life.
Every single member of staff at the home went above and beyond our expectations and not only did they care for Mum at the end of her life with compassion, they also showed immense empathy towards us, her family, as we came to terms with Mum's deteriorating health.
We cannot praise them highly enough and thank them for making the last few weeks of Mum's life as comfortable as possible.
Thank you, all of you.

Reply from Ula Muskus, Operations Manager at Barchester Lawton Rise Care Home

Thank you very much for your lovely words about our home and the team. It was such a pleasure to care for your mum. I will ensure your feedback is passed on to the whole team. We are all thinking of you and sending our warmest wishes.

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Review of
Barchester The Spires Care Home
from Janet H (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report

Overall Experience

The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home

is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. I am so pleased that your mom has settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.

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Review of
Barchester Lawton Rise Care Home
from Colleen M (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report

Overall Experience

Absolutely outstanding care received by my mother from a wonderful, caring, compassionate, professional team. The transfer from home to permanent care was smooth and efficient, we were kept updated every step of the way and supported throughout this procedure. The staff, as a whole, are truly amazing.

I knew, without a doubt, my mother was very much cared for as if she was their own parent. The environment is relaxed and wholesome with many activities for the residents to enjoy. Even though my mother was in late-stage dementia, I know she was contented in their care. They definitely deserve some sort of reward for their kindness and professionalism. I can't thank them enough.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so, so much for your lovely words about our home and team. It was such a pleasure to care for your mum and to get to know you and your family. I will ensure your feedback is passed on to the whole team. We are all thinking of you and sending our warmest wishes.

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Review of
Barchester Lawton Rise Care Home
from I D (Friend of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

The care and compassion given by all of the staff at Barchester Lawton Rise Care Home goes above and beyond. The staff always take the time to chat and offer anything needed even though they are always on the go. From entering the home, it is a warm, welcoming beautiful place, there is always refreshments

offered on arrival, it is very clean and well maintained. If I ever have to ask the staff about anything, they always take the time to answer fully and confidently and make sure I fully understand and am happy with their response. We always look forward to visiting days and can rest easily knowing that everyone working at Lawton has the well being of all residents as their priority. A big, big thank you to everyone working at Lawton Rise Care Home.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care Home

Thank you so much for your review. We value all feedback and work hard to deliver high standards of quality care and a warm, inviting atmosphere at all times. I will pass on your feedback to the team, it will mean so much to all of them.

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Care Homes Owned by Barchester Healthcare Ltd in Staffordshire

Barchester Healthcare Ltd Locations in Staffordshire (3)

Barchester Healthcare Ltd Reviews in Staffordshire (280)

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester The Spires Care Home

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

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