Barchester Healthcare Ltd in Staffordshire | 3 Care Homes

Review of
Barchester Hilderstone Hall
from Tracy A (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report

Overall Experience

My Mum has been living at Hilderstone Hall for over two years, during the times I have visted her, I have noticed how patient and caring all the staff are, the building is very clean, no dirt, dust or mould anywhere. The food is excellent quality.
Mum has severe dementia and is deaf, so verbal communication

is difficult, I can tell by her body language and general demeanour that she is content in her surroundings, settled and happy.
The only thing stopping me giving 5* for everything is the lack of an activities co- ordinator, athough one has been newly appointed.

Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. We are happy with the new Activities Lead joining the team and hopefully Mum will once again, join in with the activities on offer. I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Hilderstone Hall
from S B (Sister of Resident) published on 23 February 2026 Submitted via Website • Report

Overall Experience

My sister has now been at the home for two and a half years. She is always cared for and looked after by all staff. It's nice to know that they all know her. Her changing needs are catered for and I'm always informed when decisions have to be made. Looking forward to meeting the new activities coordinator.

Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. It is always a pleasure to provide support to your Sister, she always loves to participate in Activities within the home, sometimes supporting staff with their duties such as Reception and Hostess. I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Lawton Rise Care Home
from Glen M (Son of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

My mum has been at lawton rise since sept 2025, my mum is very settled, happy and well taken care of. The staff are friendly & helpful and ensure my mums needs are met, i would recommend the home to friends & relatives

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Review of
Barchester Hilderstone Hall
from Pam C (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

Dad has been here for 2 weeks and during that time has been well cared for. On the second day dad told me he was very impressed with how responsive the night staff were. I have never felt a problem to any of the staff. For example, we wheeled Dad around the garden, and a staff member cleaned the wheels

for us when we came back in. There is a lot of flexibility; we have shared a meal with Dad, which was great. He has been referred to OT, and we met the ANP.

Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. We are pleased that your Dad has settled here at Hilderstone, and that he has been able to continue with his personal hobby which our staff are very interested in listening too. I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Hilderstone Hall
from K M (Daughter-in-law of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

Mother in law was treated so disrespectfully that she ended up in hospital very poorly.
Bone idle staff and understaffed quite a few times.
GDPR broken constantly at front desk.
When you complain its lock down and cover ups.
Lies told to cover themselves and to shut families up.
Her bedroom/ was

near left in such a disgusting state that I took my own cleaning products in and cleaned myself when I visited.
Please read the small print before signing as they love to overcharge.
Some kind staff, not many.
It's a wonderful first meeting show around with the ambience of the building, but the cracks start to show rather soon. That , they promise everything would be sorted out asap. They didn't.
Its hard to believe this is how they conduct themselves.
Clothes go missing and someone else are put in the place.
Security was hit and miss with vulnerable residents going for walk abouts without being noticed.
It was a nighmare getting MIL out, with the rules and regulation.
Please find elsewhere. X

Reply from Feedback Team, The Feedback Team at Barchester Hilderstone HallThanks for your review. We're sorry to hear your experience with our Hilderstone Hall Care Home was not as you expected. Your comments are disappointing to read as during your Mother in law's stay, she was always complimentary about her time with us and the staff team caring for her. If your Mother in Law does have any concerns and would like us to look into them in more detail, please get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Hilderstone Hall
from Karen D (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My mother has been in the home for 4 weeks respite and she has been very happy. The home is run like a 5star hotel, the rooms are beautiful, everywhere is spotlessly clean, the choice, variety and quality of the food is excellent. Lastly but most importantly the staff are fabulous, they are all so professional

but so kind and helpful. There is so much available for the residents to join in with if they wish. A big bonus for mum was that she could have a bath for the first time in a long time which was such a treat for her( she has daily showers)! I'm not sure is mum wants to come out - we will see!

Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. We are pleased that your Mum has settled here at Hilderstone, and decided to remain permanently. I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester The Spires Care Home
from Christopher P (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

All staff seem to be very caring and happy.
The care my mother recieves is refreshing.
Big Thanks To all the staff.

Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you so much taking the time to write such a lovely review, I will pass on your comments to the team. They work hard every day to provide the highest quality of care to our Residents and its wonderful to see this recognised.

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Review of
Barchester Lawton Rise Care Home
from N W (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

We have recently just put my dad in Lawton Rise and although it is early days I am so so glad we have. The care team and other home staff have been so welcoming and nothing is too much! Also a massive thank you to activities coordinator Summer who has really brought dad out of his shell!

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeThank you so much for such lovely feedback, I will absolutely make sure that this is shared with Summer and the Team. We look forward to continuing getting to know you and your Dad during his time with us.

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Review of
Barchester The Spires Care Home
from L C (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day admitted,

further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!

Reply from Feedback Team, The Feedback Team at Barchester The Spires Care HomeThanks for taking the time to leave your review. We're sorry to read your loved one didn't enjoy their respite experience at The Spires. After speaking with the home, the General Manager has advised they were not aware of any concerns with your relative sitting in the reception area being raised during their stay with us. We've asked that the furniture conditions be looked into if you feel these weren't addressed, and communication improved after a resident has left our service as well. If there's anything else you would like to raise with our team directly, please do get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester The Spires Care Home
from B H (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.

Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you for taking the time to leave us a review and for recognising team members. Ensuring Residents, family members and visitors receive a warm welcome is really important to us. I will pass on your kind comments.

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Review of
Barchester Hilderstone Hall
from Anita J (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

After a prolonged stay in hospital with little or no mental or physical interaction, my father was accepted as a permanent resident to Hilderstone Hall. Within weeks he became "Dad" again, laughing and integrating thanks to the care, compassion and respect he received from all of the staff.
I cannot

commend the staff highly enough, always attending to his needs infact he thought he was living in a "Hotel".
Sadly Dad passed away peacefully in Hilderstone Hall a few weeks ago. When I attended to see him for the last time, the care assistant knocked on the door to his room, called his name and announced that I was there. "RESPECT" even though he had passed away earlier.
I can 100% recommend Hilderstone Hall to anyones loved one in the future.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone HallThank you for your kind words regarding the care that your Dad received at Hilderstone Hall. He was a special gentleman, who brightened your day when he was sitting in reception with his lovely smile, especially when he was asking for his suitcase and car keys. He will be greatly missed. Your Dad, other residents and staff always found your visits to be a pleasure, bringing a ray of sunshine to the home.

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Review of
Barchester Lawton Rise Care Home
from S T (Granddaughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

i would highly recommend lawton rise care home my grandad has been here for over a year and loves it, the staff are so caring and always friendly and helpful with everything nothing is too much trouble.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeThank you so much for this fantastic feedback, it is lovely to hear that all the teams hard work and compassion is having such a positive impact on your Grandad's stay with us. I will ensure that your kind words are passed on to the team.

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Review of
Barchester Lawton Rise Care Home
from A S (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My dad receives excellent care at Lawton Rise. He is always clean in fresh clothes and the carers all know him well. Sometimes he has to be coaxed to eat and they will make sure that he does, often sitting with him. We are always made to feel welcome as visitors especially mum who visits dad regularly.

There are plenty of activities to stimulate the residents and the co-ordinators for activities are brilliant. We are so glad dad was placed there because we don't have to worry about his care and well-being at all.

Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeThank you so much for your kind words and for taking the time to leave feedback. It is a pleasure to care for your Dad and to spend time with you and your Mum too and I am so glad that we have made a difficult time less anxious for you.

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Review of
Barchester The Spires Care Home
from A J (Son of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

The care my mother received was truly exceptional.
Thank-you deeply and sincerley for looking after her with such compassion and dedication.

Reply from Roxana Baesu, Administrator at Barchester The Spires Care HomeThank you so much for your review. I am so pleased that your mom had settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.

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Review of
Barchester Lawton Rise Care Home
from S J (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

A wonderful home. Well run, efficient and caring environment. Staff are amazing from management, carers, nursing staff, housekeeping, catering, activities & maintenance! Residents all loved and well cared for. Relatives kept up to date always and included in any decisions. Relatives also well looked

after & supported by staff. I couldn't fault the home at all!!

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Review of
Barchester Hilderstone Hall
from P K (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide.
We chose Hilderstone Hall because we liked the Manager and the atmosphere

of the home immediately just felt right. We made the right decision.
The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome.

Reply from Melanie Fenton, General Manager. at Barchester Hilderstone HallThank you so much for the positive feedback. We are pleased that your Mum has settled here at Hilderstone, you are right we are like a family.I will cascade your kind words to the team, this is appreciated.

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Review of
Barchester Lawton Rise Care Home
from Gareth O (Grandson of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

My Gran was a resident at Lawnton Rise for a number of years. The care provided to her was outstanding.
My Gran was always clean, well dressed and so very well looked after - this was always one of the issues that my Gran worried about in the early days of her dementia, she wanted to be clean.

Hydration was always available to her, and staff always provided prompts and assistance with food when needed. You could visit at any time and everything was as you'd hope it could be.
Staff were always on hand to ask any questions, and it was clear that they knew everything about my Gran and her needs, you can clearly tell that they care. Nothing is ever too much trouble, and the staff will go above and beyond to assist and reassure you. What more can you wish for?
I cannot offer enough praise and thanks to all at Lawton Rise. Thank you for making my Gran's final years comfortable and peaceful.

Reply from Clare Dudley, General Manager at Barchester Lawton Rise Care HomeThank you for your kind comments about your experience at Lawton Rise. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. It was a pleasure to care for your Gran, if you ever need anything in the future, please do not hesitate to reach out.

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Review of
Barchester Hilderstone Hall
from A N (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family
The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful

indoors the lounges and dining rooms are spacious and comfortable.

Reply from Melanie Fenton, General Manager at Barchester Hilderstone HallThank you for your kind words regarding the care that your Dad receives at Hilderstone Hall. Your Dad is a pleasure, he changes his hat to match the seasons, Straw hat for when the sun is shining and his Trilby hat for when it is a dull day. We will feedback your positive review to the whole team

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Review of
Barchester The Spires Care Home
from D M (Respite Resident) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Food excellent, carers kind and caring, very hospitable.

Reply from Amy Doyle, General Manager at Barchester The Spires Care HomeThank you for your review. We are very proud of our caring carers and the delicious food and we're glad to see you agree!

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Review of
Barchester Hilderstone Hall
from R S (Nephew of Resident) published on 13 March 2025 Submitted via Website • Report

Overall Experience

Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very

apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you

Reply from Melanie Fenton, General Manager at Barchester Hilderstone HallThank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Staffordshire

Barchester Healthcare Ltd Locations in Staffordshire (3)

Barchester Healthcare Ltd Reviews in Staffordshire (287)

Barchester Hilderstone Hall

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester Hilderstone Hall

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester The Spires Care Home

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Lawton Rise Care Home

Barchester The Spires Care Home

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester Lawton Rise Care Home

Barchester Hilderstone Hall

Barchester The Spires Care Home

Barchester Hilderstone Hall

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