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Care Homes Owned by Barchester Healthcare Ltd in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Barchester Healthcare Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Barchester Healthcare Ltd are showing below.

View the details of all 273 locations (with 24414 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Staffordshire (3)

 - Browse 3 Care Homes owned by Barchester Healthcare Ltd in Staffordshire
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Barchester Lawton Rise Care Home
Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS 
9.8 66 reviews
Barchester Lawton Rise Care Home, Stoke-on-Trent, Staffordshire
"Our mum moved into Lawton Rise on 30th September 2025 after her Alzheimer's progressed, as she needed to move from residential to nursing…"   Read all 66 reviews
  • from £1,165 / week
  • 62 Rooms
Location Type Care Home

Lawton Rise is a purpose-built specialist nursing centre for residents living with dementia and cognitive impairment – situated close to the amenities of Goldenhill, near Stoke on Trent. The 62 ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Barchester The Spires Care Home
Stafford Road, Lichfield WS13 8JD 
9.6 116 reviews
Barchester The Spires Care Home, Lichfield, Staffordshire
"The care at The Spires is exemplary. Very caring/loving staff for whom any request was no trouble. Food excellent portions/variety spot…"   Read all 116 reviews
  • from £1,724 / week
  • 70 Rooms
Location Type Care Home

The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Barchester Hilderstone Hall
Hall Lane, Hilderstone, Stone ST15 8SQ 
9.4 113 reviews
Barchester Hilderstone Hall, Stone, Staffordshire
"My Mum has been living at Hilderstone Hall for over two years, during the times I have visted her, I have noticed how patient and caring…"   Read all 113 reviews
  • from £1,119 / week
  • 51 Rooms
Location Type Care Home

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Barchester Healthcare Ltd Reviews in Staffordshire (295)

9.7

Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.690) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

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Review of

Barchester Lawton Rise Care Home

from Julie S (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Lawton Rise on 30th September 2025 after her Alzheimer's progressed, as she needed to move from residential to nursing care. From the moment she arrived, we felt reassured that she was in the right place. The home is bright and welcoming, with light, comfortable rooms and a warm atmosphere.
There were always plenty of activities to keep residents engaged, and the food was consistently excellent.
What truly made a difference, though, were the staff. Every member of the team showed genuine kindness, patience and compassion. They went above and beyond to support Mum and to keep us informed and involved. Their care gave us confidence that she was safe, respected and treated with dignity every day.
Mum passed away suddenly on 20th November, just eight weeks after moving in. Although, this was an incredibly difficult time, we are deeply grateful for the outstanding care she received during her final weeks.
Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeHi Julie, Thank you so much for your lovely feedback. It was a genuine pleasure to get to know all of you and to care for your lovely mother; I will make sure that I pass on your kind words to the team. We hope that yourself, Craig and the rest of the family are keeping well, Jennifer
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Review of

Barchester The Spires Care Home

from Susan M (Wife of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at The Spires is exemplary. Very caring/loving staff for whom any request was no trouble. Food excellent portions/variety spot on.
Bathrooms need more grabrails on same wall as shower head. Shelf also would be useful to put shampoo/gel etc on. Separate towel rail outside of wet area would
be better.
Reply from Eva Recio Dominguez, General Manager at Barchester The Spires Care HomeThank you so much for your kind words , it means a lot to us. We're delighted to hear that you found the staff caring and attentive, and that you enjoyed the food and variety on offer.
We also really appreciate your feedback regarding the bathrooms. Your suggestions about additional grab rails, a shelf for toiletries, and improved towel rail placement are very helpful, we continually look to improve our environment and will review this with our maintenance team.
Thank you again for taking the time to share your experience.
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Review of

Barchester Lawton Rise Care Home

from Elaine L (Wife of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like home immediately as you walk in. Staff really kind and welcoming. Nothing is any trouble to them. The whole place is really lovely and like being at home. My partner settling down well. With all my thanks.
Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeHi Elaine, Thank you so much for your lovely feedback. We are so happy to be helping you support your lovely husband in our home and it's been great getting to know you and your family too.
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Review of

Barchester The Spires Care Home

from Trevor B (Son of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Spires is a lovely Care Home with a lovely atmosphere. The staff a caring, friendly and professional, the facilities are brilliant and the residents are all happy and engaging. Mom is well cared for, has made friends and is well looked after. Everyone is very welcoming and we are know that Mom is
being well cared for.
Reply from Eva Recio Dominguez, Operations Manager at Barchester The Spires Care Homehank you so much for your kind words. We are very pleased that your positive experience about the care your mum receives fills you with confidence.
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Review of

Barchester The Spires Care Home

from P S (Friend of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear friend has been a resident at the Spires for 2 years and we couldn't be happier with his situation.
The environment is uplifting and welcoming. All members of staff friendly and supportive.
Medical and physical help always given if/when needed. Socially - excellent.
Reply from Eva Recio Dominguez, General Manager at Barchester The Spires Care HomeThank you for taking the time to provide your feedback. the team at The Spires take pride in ensuring our residents comfort and we are happy that your friend's experience is to your satisfaction.
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Review of

Barchester Lawton Rise Care Home

from Sue S (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment that Dad came into Lawton Rise, all of the staff have been excellent, empathy, understanding, care & compassion, I really can find no fault, every member of the team we came into contact with was just lovely.
Dad's passing was treated with the utmost dignity & that helped us to deal
with it too.
Too many superlatives to cover all of his care
Thank you.
Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeHi Sue, Thank you so much for this wonderful feedback. It was an absolute pleasure to care for your lovely Dad and to get to know you and your sister too.
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Review of

Barchester The Spires Care Home

from S H (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom moved in as a permanant resident 2 weeks ago, she has settled straight in and this is down to the staff who have created a very welcoming atmosphere where nothing is to much trouble and she is enjoying taking part in the regular scheduled activities.
Reply from Eva Recio Dominguez, Operations Manager at Barchester The Spires Care HomeThank you for your lovely feedback. We're so pleased to hear your loved one has settled in well and is enjoying the activities. It is really meaningful to know that our team has made a positive difference. We truly appreciate your comments and will be sure to share them with our team.
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Review of

Barchester The Spires Care Home

from Richard W (Son of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate all the support & help the team at the Spires give to my Mum & Dad. They really appreciate all the help you provide them in a safe, comfortable environment.
I also appreciate the good communications I have when they have some issues and thank all the staff for their help.
Reply from Eva Recio Dominguez, Operations Manager at Barchester The Spires Care HomeThank you for taking the time to share your kind feedback. We are really pleased to hear that you felt supported and that your loved ones were comfortable and felt well cared for. It is great to know our team's communication and dedication made a positive difference and we will be sure to pass your comments on to them. We truly appreciate your trust in us.
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Review of

Barchester Hilderstone Hall

from T A (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living at Hilderstone Hall for over two years, during the times I have visted her, I have noticed how patient and caring all the staff are, the building is very clean, no dirt, dust or mould anywhere. The food is excellent quality. Mum has severe dementia and is deaf, so verbal communication
is difficult, I can tell by her body language and general demeanour that she is content in her surroundings, settled and happy. The only thing stopping me giving 5* for everything is the lack of an activities co- ordinator, but one has been appointed.
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Review of

Barchester Hilderstone Hall

from S B (Sister of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has now been at the home for two and a half years. She is always cared for and looked after by all staff. It's nice to know that they all know her. Her changing needs are catered for and I'm always informed when decisions have to be made. Looking forward to meeting the new activities coordinator.
Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. It is always a pleasure to provide support to your Sister, she always loves to participate in Activities within the home, sometimes supporting staff with their duties such as Reception and Hostess. I will cascade your kind words to the team, this is appreciated.
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Review of

Barchester Lawton Rise Care Home

from Glen M (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at lawton rise since sept 2025, my mum is very settled, happy and well taken care of. The staff are friendly & helpful and ensure my mums needs are met, i would recommend the home to friends & relatives
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Review of

Barchester Hilderstone Hall

from Pam C (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for 2 weeks and during that time has been well cared for. On the second day dad told me he was very impressed with how responsive the night staff were. I have never felt a problem to any of the staff. For example, we wheeled Dad around the garden, and a staff member cleaned the wheels
for us when we came back in. There is a lot of flexibility; we have shared a meal with Dad, which was great. He has been referred to OT, and we met the ANP.
Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. We are pleased that your Dad has settled here at Hilderstone, and that he has been able to continue with his personal hobby which our staff are very interested in listening too. I will cascade your kind words to the team, this is appreciated.
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Review of

Barchester Hilderstone Hall

from K M (Daughter-in-law of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mother in law was treated so disrespectfully that she ended up in hospital very poorly.
Bone idle staff and understaffed quite a few times.
GDPR broken constantly at front desk.
When you complain its lock down and cover ups.
Lies told to cover themselves and to shut families up.
Her bedroom/ was
near left in such a disgusting state that I took my own cleaning products in and cleaned myself when I visited.
Please read the small print before signing as they love to overcharge.
Some kind staff, not many.
It's a wonderful first meeting show around with the ambience of the building, but the cracks start to show rather soon. That , they promise everything would be sorted out asap. They didn't.
Its hard to believe this is how they conduct themselves.
Clothes go missing and someone else are put in the place.
Security was hit and miss with vulnerable residents going for walk abouts without being noticed.
It was a nighmare getting MIL out, with the rules and regulation.
Please find elsewhere. X
Reply from Feedback Team, The Feedback Team at Barchester Hilderstone HallThanks for your review. We're sorry to hear your experience with our Hilderstone Hall Care Home was not as you expected. Your comments are disappointing to read as during your Mother in law's stay, she was always complimentary about her time with us and the staff team caring for her. If your Mother in Law does have any concerns and would like us to look into them in more detail, please get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.
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Review of

Barchester Hilderstone Hall

from Karen D (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for 4 weeks respite and she has been very happy. The home is run like a 5star hotel, the rooms are beautiful, everywhere is spotlessly clean, the choice, variety and quality of the food is excellent. Lastly but most importantly the staff are fabulous, they are all so professional
but so kind and helpful. There is so much available for the residents to join in with if they wish. A big bonus for mum was that she could have a bath for the first time in a long time which was such a treat for her( she has daily showers)! I'm not sure is mum wants to come out - we will see!
Reply from Charlotte Lownds, General Manager at Barchester Hilderstone HallThank you so much for the positive feedback. We are pleased that your Mum has settled here at Hilderstone, and decided to remain permanently. I will cascade your kind words to the team, this is appreciated.
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Review of

Barchester The Spires Care Home

from Christopher P (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff seem to be very caring and happy.
The care my mother recieves is refreshing.
Big Thanks To all the staff.
Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you so much taking the time to write such a lovely review, I will pass on your comments to the team. They work hard every day to provide the highest quality of care to our Residents and its wonderful to see this recognised.
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Review of

Barchester Lawton Rise Care Home

from N W (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently just put my dad in Lawton Rise and although it is early days I am so so glad we have. The care team and other home staff have been so welcoming and nothing is too much! Also a massive thank you to activities coordinator Summer who has really brought dad out of his shell!
Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeThank you so much for such lovely feedback, I will absolutely make sure that this is shared with Summer and the Team. We look forward to continuing getting to know you and your Dad during his time with us.
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Review of

Barchester The Spires Care Home

from L C (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very dissappointed in 'service' provided. On each visit guest sitting at exit in reception awaiting me and distressed. Each phone call told he was sitting in reception 'helping'. Very little to occupy male guests. Visited to local hostelry arranged for Fathers day - requested joining this on day admitted,
further 4 requests including deputy manager (who did assessment) no-one contacted me to arrange or deny! On day I visited to pack, guest left behind staff member suggested 'he might run off'. Who decided that? Shouldn't I be contacted. All garden furniture very dirty asked it be cleaned 6 days later still dirty - soil, bird droppings, cobwebs. Home locked Sunday unable to access until staff member arrived. No feedback from home on respite by phone or post. Very poor total lack of service!
Reply from Feedback Team, The Feedback Team at Barchester The Spires Care HomeThanks for taking the time to leave your review. We're sorry to read your loved one didn't enjoy their respite experience at The Spires. After speaking with the home, the General Manager has advised they were not aware of any concerns with your relative sitting in the reception area being raised during their stay with us. We've asked that the furniture conditions be looked into if you feel these weren't addressed, and communication improved after a resident has left our service as well. If there's anything else you would like to raise with our team directly, please do get in touch with us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.
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Review of

Barchester The Spires Care Home

from B H (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted by the reseptionists with a smile! Most carers greet me with a smile and hello.
My impressions are that it is a happy place.
Events that take place, I feel are important and appreciated.
Reply from Danica Chugh, General Manager at Barchester The Spires Care HomeThank you for taking the time to leave us a review and for recognising team members. Ensuring Residents, family members and visitors receive a warm welcome is really important to us. I will pass on your kind comments.
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Review of

Barchester Hilderstone Hall

from Anita J (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a prolonged stay in hospital with little or no mental or physical interaction, my father was accepted as a permanent resident to Hilderstone Hall. Within weeks he became "Dad" again, laughing and integrating thanks to the care, compassion and respect he received from all of the staff.
I cannot
commend the staff highly enough, always attending to his needs infact he thought he was living in a "Hotel".
Sadly Dad passed away peacefully in Hilderstone Hall a few weeks ago. When I attended to see him for the last time, the care assistant knocked on the door to his room, called his name and announced that I was there. "RESPECT" even though he had passed away earlier.
I can 100% recommend Hilderstone Hall to anyones loved one in the future.
Reply from Melanie Fenton, General Manager at Barchester Hilderstone HallThank you for your kind words regarding the care that your Dad received at Hilderstone Hall. He was a special gentleman, who brightened your day when he was sitting in reception with his lovely smile, especially when he was asking for his suitcase and car keys. He will be greatly missed. Your Dad, other residents and staff always found your visits to be a pleasure, bringing a ray of sunshine to the home.
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Review of

Barchester Lawton Rise Care Home

from S T (Granddaughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
i would highly recommend lawton rise care home my grandad has been here for over a year and loves it, the staff are so caring and always friendly and helpful with everything nothing is too much trouble.
Reply from Jennifer Dale, GM at Barchester Lawton Rise Care HomeThank you so much for this fantastic feedback, it is lovely to hear that all the teams hard work and compassion is having such a positive impact on your Grandad's stay with us. I will ensure that your kind words are passed on to the team.
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Awards / Recognitions (15)

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Barchester Healthcare Ltd in Jersey Barchester Healthcare Ltd in Bath & North East Somerset Barchester Healthcare Ltd in Berkshire Barchester Healthcare Ltd in Bristol Barchester Healthcare Ltd in Buckinghamshire Barchester Healthcare Ltd in Cambridgeshire Barchester Healthcare Ltd in Cheshire Barchester Healthcare Ltd in Cleveland & Teesside Barchester Healthcare Ltd in Cornwall Barchester Healthcare Ltd in Cumbria Barchester Healthcare Ltd in Derbyshire Barchester Healthcare Ltd in Devon Barchester Healthcare Ltd in Dorset Barchester Healthcare Ltd in Durham Barchester Healthcare Ltd in East Riding of Yorkshire Barchester Healthcare Ltd in East Sussex Barchester Healthcare Ltd in Essex Barchester Healthcare Ltd in Gloucestershire Barchester Healthcare Ltd in Greater Manchester Barchester Healthcare Ltd in Hampshire Barchester Healthcare Ltd in Herefordshire Barchester Healthcare Ltd in Hertfordshire Barchester Healthcare Ltd in Isle of Wight Barchester Healthcare Ltd in Kent Barchester Healthcare Ltd in Lancashire Barchester Healthcare Ltd in Lincolnshire Barchester Healthcare Ltd in London Barchester Healthcare Ltd in Merseyside Barchester Healthcare Ltd in Norfolk Barchester Healthcare Ltd in North Somerset Barchester Healthcare Ltd in North Yorkshire Barchester Healthcare Ltd in Northamptonshire Barchester Healthcare Ltd in Northumberland Barchester Healthcare Ltd in Nottinghamshire Barchester Healthcare Ltd in Oxfordshire Barchester Healthcare Ltd in Rutland Barchester Healthcare Ltd in Shropshire Barchester Healthcare Ltd in Somerset Barchester Healthcare Ltd in South Gloucestershire Barchester Healthcare Ltd in Staffordshire Barchester Healthcare Ltd in Suffolk Barchester Healthcare Ltd in Surrey Barchester Healthcare Ltd in Tyne & Wear Barchester Healthcare Ltd in Warwickshire Barchester Healthcare Ltd in West Midlands Barchester Healthcare Ltd in West Sussex Barchester Healthcare Ltd in West Yorkshire Barchester Healthcare Ltd in Wiltshire Barchester Healthcare Ltd in Worcestershire Barchester Healthcare Ltd in Aberdeenshire Barchester Healthcare Ltd in Angus Barchester Healthcare Ltd in City of Edinburgh Barchester Healthcare Ltd in Dumfries & Galloway Barchester Healthcare Ltd in Fife Barchester Healthcare Ltd in Glasgow City Barchester Healthcare Ltd in Highland Barchester Healthcare Ltd in Inverclyde Barchester Healthcare Ltd in Midlothian Barchester Healthcare Ltd in Perth & Kinross Barchester Healthcare Ltd in Carmarthenshire Barchester Healthcare Ltd in Newport Barchester Healthcare Ltd in Swansea

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