Care Home Owned by Barchester Healthcare Ltd in Glasgow City
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Glasgow City for Barchester Healthcare Ltd are showing below.
View the details of all 270 locations (with 23046 reviews) owned by Barchester Healthcare Ltd
Barchester Healthcare Ltd Locations in Glasgow City (1)
Barchester Four Hills Care Home
9.6
113 reviews
8 Hazlitt Street, Ruchill, Glasgow G20 9NU
"Barchester Four Hills Care Home is a great care home. Staff go above and beyond. Always great activities on, thought and care put into…" Read all 113 reviews
Location Type Care Home
At Four Hills staff and residents are lucky to have the best of both worlds - located in the north of Glasgow, just a stone's throw from the bustling west-end and the city centre; yet a half hour drive will take you to the bonny banks of Loch Lomond.… Read more about Barchester Four Hills Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 120 Rooms
- from £1,452 / week
Barchester Healthcare Ltd Reviews in Glasgow City (113)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.732) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
Review of
Barchester Four Hills Care Home
from Janis O (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum has resided at Four Hills care home, Glasgow for 5 years now. I cannot fault the care she has been given. Extremley helpful staff, and I feel I have built up a good relationship with them. I'm pleased to say, thelatest upgrade of the care home is great, and I'm very happy with the care my mum
receive.
Reply from John Cunningham, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Anne W (Sister-in-law of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Feel the home could do with a good revamp. Some of the rooms are in need of brightening up. The food is varied but there is always something, even a sandwich. The carers are very hardworking and very pleasant.
The activity team, "pink ladies", are absolutely fantastic with the residents, they always
The activity team, "pink ladies", are absolutely fantastic with the residents, they always
have them doing something fun or days out. There's nothing these four ladies won't do for the residents. 100% my favourites. I am concerned about the security.
Reply from Feedback Team, The Feedback Team at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Rosemary L (Relative of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My relative is happy.
As a family, we are fairly happy but upset that my relative's clothing is missing. Her appearance is, therefore, poor at times. Be helpful if a member of staff would take responsibility for her clothes.
As a family, we are fairly happy but upset that my relative's clothing is missing. Her appearance is, therefore, poor at times. Be helpful if a member of staff would take responsibility for her clothes.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Maureen P (Nephew of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We are happy with my aunt's care at Barchester Four Hills Care Home. The only problem we have is that her clothes have gone missing in the laundry and we have spent a lot of money replacing them.
Reply from Barchester, The Feedback Team at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Amanda D (Daughter-in-law of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Security is better as the main door now locked and have to have a code!
Activities - could be more of them and to keep to the calendar. (Mostly cancelled - changes or my mother-in-law isn't involved). Yes, she has vascular dementia but she loves company! Feel the staff in the lounge should involve
Activities - could be more of them and to keep to the calendar. (Mostly cancelled - changes or my mother-in-law isn't involved). Yes, she has vascular dementia but she loves company! Feel the staff in the lounge should involve
themselves more with the residents. Most of the time they are sitting watching rubbish TV whereas they could get involved in wee games/chats/talks.
Reply from Barchester Four Hills Care Home, The Feedback Team at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Drusilla M (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall, very happy. What makes this place great is the kindness, care and humour of their staff.
Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from May D (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been in Barchester Four Hills Care Home just over two years. The care he receives in Firhill unit has been great. Also, the staff throughout the care home are very pleasant, they go out of their way to acknowledge my husband when they pass by and I love the smile it brings to his face.
Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from C R (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are brilliant and always treat myself and my mum with kind regards.
My mother's care and health and well-being are looked after.
The facilities and rooms are great.
The entertainment is the best I've ever had the experience of seeing.
My mother is happy and safe and well looked after by
My mother's care and health and well-being are looked after.
The facilities and rooms are great.
The entertainment is the best I've ever had the experience of seeing.
My mother is happy and safe and well looked after by
everyone at Barchester Four Hills Care Home.
Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Meghan O (Granddaughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Barchester Four Hills Care Home is a great care home. Staff go above and beyond. Always great activities on, thought and care put into these to involve all no matter their needs. Medical updates are great, always kept in touch about my gran's health.
Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Jack D (Son of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father has been in Barchester Four Hills Care Home for a few months now. Within the unit, he has established great relationships with most workers, especially four members of staff, in particular, who are led by the unit lead. These members of staff seem to go the 'extra mile' to ensure the needs
of my father are met. Such dedication gives my brother and I peace of mind concerning my father's well-being.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from K R (Granddaughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Barchester Four Hills Care Home provide excellent care. The entertainment team go above and beyond to provide the residents with daily activities which makes a huge difference. Housekeeping staff are exceptional. Highly recommend this care home.
Reply from Jane Longstaff, On behalf of Four Hills at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Keith M (Son-in-law of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall, very happy with the care and facilities. Kind staff who treat my mother-in-law with kindness, understanding and patience.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from L C (Niece of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
As a family, we are very happy with the care our relative has received. She is settled and seems happy. The carers are all lovely and friendly and we feel welcome.
Our only complaint relates to the laundry. Dozens and dozens of items of clothing are missing. We cannot afford to keep replacing these
Our only complaint relates to the laundry. Dozens and dozens of items of clothing are missing. We cannot afford to keep replacing these
missing items. We regularly see her wearing ill-fitting clothes that are not hers. This is unacceptable as she has always taken pride in her appearance and has lots of lovely clothes that are now missing.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from M R (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff at Barchester Four Hills Care Home are fantastic. Entertainment for residents is first-class, lifts everyone's spirits and wee bar is a nice touch. Would recommend this care home.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Susan W (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the care provided by staff.
Very friendly and always making sure residents are cared for and treated with dignity. No issues with care home.
Very friendly and always making sure residents are cared for and treated with dignity. No issues with care home.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from L K (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My dad's been in a few weeks and just settling in at the moment. He said, no complaints. All good, he says. All staff and nurses are very friendly and I would back that up too.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Marie T (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been a resident in Barchester Four Hills Care Home for a number of weeks now, he is getting a high level of care. Staff are great, the head of unit is so caring and helpful, as most of the staff are. I have noticed my dad is looking much better, he is treated with respect as we are. Entertainment
staff are brilliant. It's such a relief for us, as a family, to know he's getting good care with the clinical lead and staff.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Pauline C (Wife of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very grateful for the cheerful, caring and supportive help provided whilst I have been in hospital for major surgery. The design and layout at Barchester Four Hills Care Home is very pleasant and the welcoming reception area with comfortable seating, where coffee and cake are available is a real
plus.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from Allison M (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been a resident in Four Hills for three months, following a lengthy hospital stay and a quite sudden deterioration from independent living to needing to be looked after.
The staff at Four Hills have been great on all fronts from the beginning.
The lady who showed my brother and me around
The staff at Four Hills have been great on all fronts from the beginning.
The lady who showed my brother and me around
was informative and was frank about some areas needing to be decorated, this is ongoing and has been happening since my dad has been there too.
Dad is a resident in the Lambhill unit; the manager and all nursing staff, the healthcare assistants, and the domestic staff are a very good team.
The manager, nurses, and healthcare assistants have provided excellent care, and my dad is looking and feeling better and stronger since arriving.
There have been a couple of times he’s not been happy with something and it’s been dealt with quickly and sensitively.
Dad is a resident in the Lambhill unit; the manager and all nursing staff, the healthcare assistants, and the domestic staff are a very good team.
The manager, nurses, and healthcare assistants have provided excellent care, and my dad is looking and feeling better and stronger since arriving.
There have been a couple of times he’s not been happy with something and it’s been dealt with quickly and sensitively.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Four Hills Care Home
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Review of
Barchester Four Hills Care Home
from A M (Sister of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My disabled sister was admitted after years of care at home. She was very poorly when she arrived but has since made remarkable improvement thanks to all the care she receives and all the homemade food that is prepared. She was very withdrawn but now enjoys all the activities. She is very well looked
after by all the dedicated staff.
We, as a family, feel she is now in a safe place. Thanks to you all.
We, as a family, feel she is now in a safe place. Thanks to you all.
Reply from Eleanor Wilson, General Manager at Barchester Four Hills Care Home
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Awards / Recognitions (14)
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