Barchester Healthcare Ltd in Somerset | 3 Care Homes

Review of
Barchester Crandon Springs Care Home
from Julie M (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum went into Crandon Springs in wells for Respite Care after staying with me following a Hip break 5 months ago. I was so worried about her holiday here but shouldn't have been! All the staff were amazing, her room was lovely, the food was enjoyed (though not plentiful) and the Activities very much

enjoyed. The only thing that could be improved is daily cleaning of bathroom and bedroom, she will be back!

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you so much for your lovely review and for trusting us with our mum's respite care following her hip break. We're delighted that she enjoyed her stay with us, from her room and the activities to the support from our team. It means a great deal to us that you felt reassured and that your mum is looking forward to returning. We also really appreciate your constructive feedback and will share your comments with our housekeeping and catering teams as we continually look for ways to further improve our resident's experience.

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Review of
Barchester West Abbey Care Home
from Mike S (Respite Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been fortunate to reside at West Abbey Care Home for 6 1/2 weeks, while recuperating after a hip operation. Throughout that time I have been continuously impressed by the professionalism, care, patience and kindness demonstrated every day. All staff, whatever their role, have ensured that every

aspect of service was delivered to the highest standard - and always with a smile. The meals have all been imaginative and prepared to the highest standard.
I would have no hesitation in recommending this very special care home

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care HomeThank you we all really enjoyed your company, and it was great to see you make a great recovery following your surgery.

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Review of
Barchester Manor Care Home
from Linda S (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I wanted to express my family's sincere thanks and gratitude for the care, compassion and kindness all the staff at The Manor gave especially to my mother, but also to us.
Mum arrived with you 10 months ago and we did not think she would be with you very long, she was so poorly. However, with the care,

both medically, but also practically, she recovered and indeed thrived enough to regain some of her independence - and certainly her spark! That was down to a very dedicated and special team, from the cleaners, laundry staff, carers, entertainment staff and to yourself.
In particular I would like to express my deep appreciation for everything that was done for Mum in the last days and hours. The Nursing staff and every one of the carers made myself, my family who visited, and most importantly, my mother feel supported and helped so that she had a peaceful death.
You are all trained and experienced in dealing with this, but we were made to feel a very personal sense of care and concern.

Reply from Aime Bown, General Manager at Barchester Manor Care HomeThank you for your kind and heartfelt words. Your appreciation of the whole team means a great deal to everyone. Supporting both residents and their families at such an important time is something we hold very close to our hearts.
It was a privilege to care for your mother. She will be fondly remembered by our team.

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Review of
Barchester West Abbey Care Home
from Paul M (Son of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I had to do an emergency admission for my mother has advanced dementia, due to my father becoming suddenly ill. The lead administrator took charge of the situation with great professionalism and kindness, which helped defuse what wa an extremely stressful and emotional situation. The lead administrator

along with the care home manager were able to take my mother in as a permanent resident within 48 hours, where she has remained ever since. For this I cannot thank them enough.

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care HomeThank you so much for your kind review, we pride ourselves on being able to react quickly to help, and we were very happy that we could help.

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Review of
Barchester Manor Care Home
from Anthony B (Son-in-law of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

My wife and I could not be more pleased with the care that John (Father/Father-in-Law) received at this lovely Care Home. Before he died, peacefully, he told us several time how dedicated and kind all the staff were. He said, repeatedly to us and the staff that "I don't want to be here." The staff were

very concerned that he said this until we explained that he didn't want to be 'here' meaning 'alive' as he was so very tired and missed his wife of over 70 years. The staff were as caring to my wife and I and our two grown up children as they were to John. Nothing was too much trouble and they always had time to talk. His nurse in particular was excellent. Indeed all the staff were extremely professional but with a very human and empathetic manner. John had had a good life by his own reckoning and was ready to move on. He was only there for 6 days but they were special days for him and for us.
Even after John had died and we had collected his belongings flowers arrived for my wife

Reply from Aime Bown, General Manager at Barchester Manor Care HomeThank you for the time taken to leave us a review, Anthony. It was a delight to care for John and thank you for the appreciation to the team, I will make sure that this is shared with them.

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Review of
Barchester Manor Care Home
from Conrad M (Relative of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

I find the care and staff very helpful.
Care provided to Doreen very good staff going out of the way with kindness and love.
Maintance very good if you need attention it is dealt with right away
Food in restaurant has certainly improved excellant cleaniless of patient and room very good

Reply from Aime Bown, General Manager at Barchester Manor Care HomeThank you for your lovely feedback. We're so pleased you've experienced kind, helpful care and have noticed the high standards of maintenance, cleanliness and improvements to our dining. Your comments mean a great deal to our whole team.

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Review of
Barchester West Abbey Care Home
from John W (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

My Mother lived at West Abbey Care Centre for her last 33 months of life. Throughout this time the staff, entertainments, food, physical & mental care, facilitation & access to NHS care; have been consistently excellent. No request was too much effort, and staff have always gone out of their way to

give an outstanding service. The Centre is well run, and efficient. Crucially, staff morale is high: evidenced by their cheery and helpful approach at all times; and always being prepared to "go the extra mile" for the benefit of the resident or relative. The "end of life" care was sympathetic, appropriate, and totally attentive both as she died and afterwards, for my mother and to myself. Overall, I strongly recommend West Abbey for its excellent service and professionalism.

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care HomeThank you so much for your review, your words mean so much to all the staff that cared for your Mother.

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Review of
Barchester Crandon Springs Care Home
from Sheila T (Respite Resident) assisted by family/friend published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Its a plus for all my ratings for Excellence plus plus
So - much many thank yous to all

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you so much; the whole team will be delighted with your positive comments and 'thank yous'. It's really great to get a 'plus plus' from you for all aspects of life and care at Crandon Springs. Your feedback is much appreciated.

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Review of
Barchester Crandon Springs Care Home
from Julie W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

We have been totally impressed with the process to obtain respite care for my mum. The team are friendly, efficient and skilled. Mum is now well rested and has nothing but praise for her experience. We will not hesitate to recommend this Care Home to others.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you so much for taking time to share your feedback. We are delighted that your mum enjoyed her stay with us and especially pleased that she feels so well rested. It was a pleasure to care for her and lovely to welcome her back when she visited our Christmas Fayre. We look forward to welcoming you all again for future events.

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Review of
Barchester Manor Care Home
from Catherine M (Relative of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

David was only a resident here for a few days, but was made comfortable & peaceful. All staff acted with dignity, care and friendliness. Can highly recommend Manor Care Home. Top marks from our family. Wonderful people.

Reply from Marc Chidgey, Activities Coordinator at Barchester Manor Care HomeThank you very much, We will pass it on to the teams.

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Review of
Barchester Manor Care Home
from Michael F (Husband of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Too long responding to a toilet call for patients such as my wife. Her lack of mobility means that the response is often too long and the result is she often wets or soils herself.
In most other respects the staff are excellent, very caring and friendly.

Reply from Graham Allen, Senior General Manager at Barchester Manor Care HomeThank you for taking the time to share your feedback. This is not the level of care or response time we would normally expect, and we can only apologise for this. We have addressed this with the team to ensure assistance is provided more promptly going forward.

Your kind words about our caring and friendly staff are very much appreciated, and your lovely handwritten card and boxes of chocolates meant a great deal to everyone here - thank you for your thoughtfulness.

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Review of
Barchester Manor Care Home
from Anthony D (Friend of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

I am a retired doctor with experience of Care Homes.
During 8 days, I visited Manor Care Home to see a friend who was dying. He had a cardiac condition, which made it too difficult for him to be cared for at home, and he was too old for heart surgery to correct his problem.
The first thing which

strikes you when visiting Manor Care Home is the absence of the characteristic smell of Care Homes. This is only achieved by meticulous housekeeping.
The Care Assistants who looked after my friend were always calm, kind and gentle, even when he displayed his highly developed stubbornness. Because of his illness, he was not keen to eat or drink, which did not help his condition, but it is a choice that people with mental capacity can make. This situation was handled splendidly.
I have given Manor Care Home a 5-star rating and would happily recommend it to anyone considering care of a loved one.

Reply from Graham Allen, Senior General Manager at Barchester Manor Care HomeThank you so much for your lovely words and recommendation. It means a great deal to the whole team to know that our care, kindness, and attention to detail made a difference to your friend during such a sensitive time.

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Review of
Barchester West Abbey Care Home
from S P (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum was very apprehensive going into the care home but soon settled in much to the family's surprise and delight. She was only there for 2 weeks but in that time had a couple of baths (which she thoroughly enjoyed) had a haircut which pleased her very much and made friends with a number of the other

residents. When it was time for her to return home I think she almost regretted having to leave. She may return!
Many thanks to all carers and staff.

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care HomeThank you very much for your kind review, hopefully we can welcome her again.

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Review of
Barchester Crandon Springs Care Home
from Derek D (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

It was a safe place for me to be in after my knee operation. Well looked after with friendly staff. Two weeks that I was able to prepare to go home where I live on my own. I was able to make good progress in my recovery.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you for taking the time to share your kind review following your stay with us after your knee operation; we appreciate all your feedback. We're so pleased to hear that you felt safe, well cared for, and supported by our friendly team during your recovery. It's wonderful to know that your time with us helped you regain confidence and prepare for returning home. Wishing you all the best with your continued recovery.

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Review of
Barchester Crandon Springs Care Home
from Jennifer I (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I arrived at Crandon Springs after a hospital stay for Respite care, the care and attention I have received has been excellent.
All the staff are very respectfull and warm in their approach being attentive whilst maintaining efficiency.
The facilities are first rate providing comfort & cleanliness,

I couldn't ask for more
The food has been good if somewhat over generous.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you for sharing your kind words about your stay at Crandon Springs. We're delighted you felt well cared for and supported by our warm and respectful team. It's great to know you found the facilities comfortable and clean, and that you enjoyed the meals; our catering team will be pleased to hear your feedback on both the quality and generous portions. We're so glad we could provide a positive experience after your hospital stay, and we wish you all the very best for the future.

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Review of
Barchester Crandon Springs Care Home
from Valerie V (Respite Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I went for 1 week respite care only, unfortunately cannot afford the costs on my limited income.
I have been diagnosed with Huntingsdon disease and at my wits end wondering how or where I will end up!

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you for sharing your feedback. It was a pleasure to have you with us for your brief respite stay, and we are pleased to have been able to support you to rest and recuperate after your diagnosis. We're truly sorry to hear about the challenges you are facing and wish you strength, good care and comfort from your family, friends and health and care professionals. If you need information about other care and support options, please get in touch, and we will seek to signpost you to the relevant professionals.

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Review of
Barchester Manor Care Home
from Betty C (Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy here. Everyone is very helpful.

Reply from Marc Chidgey, Activities Coordinator at Barchester Manor Care HomeThank you for kind words. Everyone at the manor aim to make everyone lives at the manor the best they possible can be.

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Review of
Barchester Crandon Springs Care Home
from P N (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you so much for your heartfelt review. It was a privilege to care for your mother and support you. We're so glad that she felt welcomed and comfortable here. Your kind words mean a great deal to our team, and we send you and your family our warmest wishes.

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Review of
Barchester Crandon Springs Care Home
from A H (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you for your kind words and for taking the time to share your experience. We're delighted that your father has settled in quickly and that our team has become like family to you. Creating a warm, welcoming environment where residents and their loved ones feel at home is at the heart of what we do.Your recommendation means a great deal to us, and we're so pleased that your visits are positive and meaningful. We'll be sure to share your feedback with the entire team as it will brighten their day and make a big difference. Thank you again for your support and trust in Crandon Springs.

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Review of
Barchester Crandon Springs Care Home
from T B (Respite Resident) assisted by family/friend published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help
I felt comfortable and safe and would be happy to come again for respite care

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care HomeThank you for sharing your experience. We are delighted to hear that our staff's respectful approach and encouragement of independence contributed to your comfort and sense of safety during your stay. Your willingness to return for future respite care is the highest compliment we could receive, and we look forward to seeing you again in the future.Your comments about room availability and medication emphasise the importance of clear communication as part of the high standards of care we deliver. We have shared your feedback with the team to support us in achieving this goal, and we are pleased to hear that your concerns were addressed promptly and professionally.

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Care Homes Owned by Barchester Healthcare Ltd in Somerset

Barchester Healthcare Ltd Locations in Somerset (3)

Barchester Healthcare Ltd Reviews in Somerset (258)

Barchester Crandon Springs Care Home

Barchester West Abbey Care Home

Barchester Manor Care Home

Barchester West Abbey Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Awards / Recognitions (15)

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