Barchester Healthcare Ltd in Somerset | 3 Care Homes

Review of
Barchester Crandon Springs Care Home
from P N (Daughter of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for your heartfelt review. It was a privilege to care for your mother and support you. We're so glad that she felt welcomed and comfortable here. Your kind words mean a great deal to our team, and we send you and your family our warmest wishes.

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Review of
Barchester Crandon Springs Care Home
from A H (Daughter of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your kind words and for taking the time to share your experience. We're delighted that your father has settled in quickly and that our team has become like family to you. Creating a warm, welcoming environment where residents and their loved ones feel at home is at the heart of what we do.Your recommendation means a great deal to us, and we're so pleased that your visits are positive and meaningful. We'll be sure to share your feedback with the entire team as it will brighten their day and make a big difference. Thank you again for your support and trust in Crandon Springs.

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Review of
Barchester Crandon Springs Care Home
from T B (Respite Resident) assisted by family/friend published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help
I felt comfortable and safe and would be happy to come again for respite care

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your experience. We are delighted to hear that our staff's respectful approach and encouragement of independence contributed to your comfort and sense of safety during your stay. Your willingness to return for future respite care is the highest compliment we could receive, and we look forward to seeing you again in the future.Your comments about room availability and medication emphasise the importance of clear communication as part of the high standards of care we deliver. We have shared your feedback with the team to support us in achieving this goal, and we are pleased to hear that your concerns were addressed promptly and professionally.

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Review of
Barchester Crandon Springs Care Home
from M M (Son of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

My family had a Sunday lunch with my father (Fathers Day)
The food & service was excellent. A very enjoyable experience.
Thank you.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We're delighted that you and your family enjoyed spending Father's Day with your dad at Crandon Springs; it's always a pleasure to welcome you. Our chefs and hospitality team will be delighted to hear your positive feedback, so thank you for taking the time to share your thoughts. See you again soon.

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Review of
Barchester Crandon Springs Care Home
from R S (Son of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

My father has stayed at Crandon Springs several times for respite support. All staff have always remembered him and give him a warm and generous welcome, ensuring he is included in a variety of stimulating activities. His medical needs vary, and care is given to ensure they are met. Though he reluctant

to leave his house, he is happy to stay at Crandon Springs and we feel secure when he is there. (A big thank you to all staff).
He is also welcomed between stays to attend activities as a 'day-visitor', which he finds very stimulating.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We are delighted that your father has had such positive experiences during his respite stays with us. We want all of our residents to feel at home and well-cared for, whether they live with us permanently or for a short while, so and it's gratifying to hear that your father feels happy, secure and involved, and that our staff have made a lasting impression on both you and your father. We are really pleased that he feels so comfortable here and we love having him back to join our activities between stays. Your kind words will be shared with the entire team; thank you.

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Review of
Barchester Crandon Springs Care Home
from Elizabeth R (Friend of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

I am absolutely delighted to have my friend in the care of Crandon Springs Care Home. She seems to be having a great time with the numerous musical afternoons, singing and dancing and generally mixing well with other Residents. The Activities team do a fantastic job integrating the Residents so that

they mix well and are kept busy whilst still having one-to-one sessions to make them feel individual. Also, the day trips out to Garden Centres and country walks take advantage of the lovely Somerset countryside as well as trips into Wells itself. When I visit, everyone makes me feel so welcome and cannot do enough to support us. It is just like an extended family. Thank you for all you do.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that your friend is enjoying her time with us. Our activities team is dedicated to creating engaging and inclusive experiences to enrich the lives of all our residents, so it's wonderful to know that these efforts have made a positive impact. We also appreciate your kind words about our staff. Ensuring that both residents and their visitors feel welcomed and supported is hugely important to us. Your description of Crandon Springs as "just like an extended family" is truly appreciated; thank you.

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Review of
Barchester Crandon Springs Care Home
from L C (Daughter-in-law of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

My in-laws have been at Crandon Springs since Dec 2024 initially as respite but are now permanent residents.
They have been treated with dignity and kindness by everyone as have we during a very traumatic time.
The home itself feels more like a hotel than a care home, there are no chairs in circles,

peeling paint or offensive odours as we saw on visit to other homes.
Most importantly we know that they are they are safe, warm, fed and cared for. They are treated by the staff as you would hope they'd look after their own family. If there are any concerns they are addressed promptly and we are kept up to date.
Dogs are welcome which means we can bring our dog in for visits and there are always biscuits awaiting her in reception as well as plenty of fuss and cuddles from the staff.
We just wish they would join in with more of the activities! Dad moans that there aren't any activities for the men and there aren't many men in the home to talk to.
More staff would be good for all.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for sharing your lovely, positive comments about our care home and our staff. Your parents are indeed part of the Crandon Springs family, which does include several men, and we're delighted that you can see how well cared for and safe they are with us. We will continue to encourage your parents join in with our varied activities programme and to seek suggestions for new activities they might wish to add. We look forward to seeing you and your dogs the next time you visit!

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Review of
Barchester Crandon Springs Care Home
from J E (Daughter-in-law of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

My mother in law is a resident in Crandon Springs and has been there for 9 months.
In that time we have seen a considerable improvement from when she first arrived.
She is now joining in with singing activities and smiling and laughing. As well as putting on weight with all the fabulous food.
All

the staff are so lovely and caring, we are so lucky.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Were delighted that you mother-in-law has settled so well with us at Crandon Springs. Its lovely to see her responding so positively to the care she receives, including the good food and life enrichment activities. Thanks so much for sharing your feedback.

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Review of
Barchester Manor Care Home
from H G (Daughter-in-law of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was admitted to The Manor for palliative care. She was admitted quickly and her admission was smooth and she was treated with dignity. She was only in The Manor for a week, but every care professional treated her with such care and dignity and that extended to our family too. Thank

you for making her last few days as comfortable as possible.

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Review of
Barchester Manor Care Home
from Rira R (Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

In my time here as a resident I have been very happy with most things but in particular I have enjoyed the activities groups, in particular the knitting club.

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Review of
Barchester Crandon Springs Care Home
from S T (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Crandon Springs, is a lovely care home. Calm, professionally staffed and well equipped. The activities for residents are excellent. Well organised varied and staffed by very well trained carers. They are entertaining, caring and everyone's needs are considered.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your positive review. It's a pleasure to care for you mum. We're delighted that she enjoys living with us and that you both appreciate the dedication, skills and kindness of our staff. Thanks again for the positive feedback which we will share with everyone at Crandon Springs.

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Review of
Barchester West Abbey Care Home
from J B (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much.

Reply from Amanda Oxley, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely review. We will be sure to share your review with the team that supported and cared for your Mum.

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Review of
Barchester West Abbey Care Home
from Sue A (Wife of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident at West Abbey for twelve months now. He settled in better than we could ever have hoped, and that is largely due to the wonderful care he is receiving. I know that if there were any problems the home would contact me straight away, although this hasn't been necessary as

my husband is so happy and content. I cannot fault the care at West Abbey and the friendly, compassionate atmosphere; you are always greeted with a big smile from all the staff. The care home is immaculately clean and all the residents look well cared for. There is also a wide range of activities laid on for the residents, and the food looks delicious. I would not hesitate to recommend this care home, and we are grateful for the dedication and hard work of all the staff.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely response. We will be sure to share your feedback with the team. We look forward to seeing you soon.

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Review of
Barchester West Abbey Care Home
from O J (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

We are delighted to have found such an amazing care home for our mother. From the moment she arrived nearly 18 months ago she has always been treated with endless kindness and respect by all the staff, regardless of role or seniority. The care home itself provides everything she needs from a light airy

home looking onto a beautiful internal garden, with plenty of activities that she is encouraged to participate in with much enthusiasm from the staff.The staff themselves are amazing, often going out of their way to cheer her along when she is struggling with her alzheimers. I am very happy we have found West Abbey Care Home and would like to say a huge thank you to all the staff for taking such good care of our mum.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for your kind words. We are delighted to hear that you are pleased with the care and services provided. Your feedback is greatly appreciated and motivates our team to maintain the high standards we strive for.

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Review of
Barchester West Abbey Care Home
from F B (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I visited many Nursing Homes but West Abbey stood out. Mum has settled in well, thanks to all the wonderful staff. It has not been an easy journey for Mum as she suffers from advancing Alzheimer's.
The Home is clean and well maintained both inside, and in the grounds, outside. The gardens are lovely

to wander around in.
Staff on the Lyde Unit are brilliant where there is such a lovely atmosphere. There is plenty of space to wander around. You feel part of a bigger family.
Staff are polite and very welcoming and quick to resolve any problems or concerns. We love the café area where we can escape the world and have a coffee and one of the slices of the chef's cake of the day!!
There are daily activities which include day trips, games, knit and natter, communion and of course, scrabble!
I wouldn't hesitate to recommend West Abbey. All staff both medical and non-medical are amazing. Thank you so much. It means the world to me to know that Mum is safe, well cared for and loved.

Reply from Gordon Collins, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely review. We really do value the feedback and will be sure to share this with our team. It is an absolute pleasure to care for your mother and we look forward to seeing you soon.

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Review of
Barchester Crandon Springs Care Home
from Phil K (Husband of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

One week of respite care.
Staff most helpful. The visit was a real success with my wife contented and well cared for. I have sampled the food (lunch on the final day) and can vouch for careful presentation and tasty. Suitable helping size for low activities persons.

Reply from Anglea Grace, Home Sales Advisor at Barchester Crandon Springs Care Home

Thank you for your Review.It was lovely to see and your family at Crandon Springs. It was a pleasure to have your wife stay with us.We will let our Chefs know that you enjoyed the delicious lunch.

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Review of
Barchester Manor Care Home
from Brigid P (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband was very happy here and sorry to leave. The staff are wonderful.

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Review of
Barchester Manor Care Home
from L W (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved into The Manor in August 2023. He was there until his death early February 2025. The care he received was excellent, as was the communication I received from the nursing staff regarding my dad.
The respect shown to Dad as he was ill + after his death was wonderful - thank you.
The unit

manager was really helpful + caring. A huge thank you to all staff involved in his care.

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Review of
Barchester Manor Care Home
from P W (Son-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Hi All
My wife & I just want to say A BIG THANK YOU, for the wonderful care my father-in-law received in his 18 months at The Manor, until his death yesterday,
From the ease and lovely welcome when he first moved into the Manor in Aug 23
The wonderful care by ALL Staff at The Manor
All the correspondence

& queries that were dealt with so professionally by the unit manager
All the wonderful care he received by the Carers, Nurses, Auxiliary staff etc
All the wonderful support and care he received from the local GP.
For everything we are TRULLY THANKFUL.
I'm sure sometimes you just "crack on" with the job, but never forget, how truly remarkable you are, in what you give to individuals and society as a whole in your professional roles.
THANK YOU!
Regards

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Review of
Barchester Manor Care Home
from Joan O (Wife of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

After a very serious stroke 2 and a half years ago, my husband was diagnosed as needing 24 hour nursing care. The managers at the Manor Gate Care Home, Bishops Hall were extremely kind and helpful when my daughter and I visited her to ask for a room for him. He lived there until January this year when

he sadly passed away. While there he considered it as his home. His room was spacious, all of the staff there were very kind, friendly and helpful to all the residents and cheerful. They were most considerate to myself and our two daughters. He loved the meals, as did we all, and thought everything tasted homemade. The Manor was always warm and cozy. All the staff were extremely cheerful, friendly and helpful. He was always clean and tidy. We would recommend this home to anyone, and often do.

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Care Homes Owned by Barchester Healthcare Ltd in Somerset

Barchester Healthcare Ltd Locations in Somerset (3)

Barchester Healthcare Ltd Reviews in Somerset (241)

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Awards / Recognitions (14)

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