Barchester Healthcare Ltd in Somerset | 3 Care Homes

Review of
Barchester Manor Care Home
from Michael F (Husband of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Too long responding to a toilet call for patients such as my wife. Her lack of mobility means that the response is often too long and the result is she often wets or soils herself.
In most other respects the staff are excellent, very caring and friendly.

Reply from Graham Allen, Senior General Manager at Barchester Manor Care Home

Thank you for taking the time to share your feedback. This is not the level of care or response time we would normally expect, and we can only apologise for this. We have addressed this with the team…read more

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Review of
Barchester Manor Care Home
from Anthony D (Friend of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

I am a retired doctor with experience of Care Homes.
During 8 days, I visited Manor Care Home to see a friend who was dying. He had a cardiac condition, which made it too difficult for him to be cared for at home, and he was too old for heart surgery to correct his problem.
The first thing which

strikes you when visiting Manor Care Home is the absence of the characteristic smell of Care Homes. This is only achieved by meticulous housekeeping.
The Care Assistants who looked after my friend were always calm, kind and gentle, even when he displayed his highly developed stubbornness. Because of his illness, he was not keen to eat or drink, which did not help his condition, but it is a choice that people with mental capacity can make. This situation was handled splendidly.
I have given Manor Care Home a 5-star rating and would happily recommend it to anyone considering care of a loved one.

Reply from Graham Allen, Senior General Manager at Barchester Manor Care Home

Thank you so much for your lovely words and recommendation. It means a great deal to the whole team to know that our care, kindness, and attention to detail made a difference to your friend during…read more

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Review of
Barchester West Abbey Care Home
from P M (Son of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum went in to give my stepdad 2 weeks respite and the change in her was remarkable! Due to the activities and interaction with the staff, her advanced dementia symptoms improved massively and I saw that old spark in her again.
All the staff were fantastic, but particular praise should go to the

Lead Activities Co-ordinator and her team, along with the Lead Nurse and her team.
The lady in the hair salon was also excellent in making my mum look very presentable which in turn made her feel good about herself.
Excellent!!

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care Home

Thank you very much for your kind review, we really appreciate your comments and I will pass your feedback onto the team especially the activities the Lead Nurse and of course the hair dresser.

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Review of
Barchester West Abbey Care Home
from S P (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum was very apprehensive going into the care home but soon settled in much to the family's surprise and delight. She was only there for 2 weeks but in that time had a couple of baths (which she thoroughly enjoyed) had a haircut which pleased her very much and made friends with a number of the other

residents. When it was time for her to return home I think she almost regretted having to leave. She may return!
Many thanks to all carers and staff.

Reply from Amanda Oxley, Operations Manager at Barchester West Abbey Care Home

Thank you very much for your kind review, hopefully we can welcome her again.

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Review of
Barchester Crandon Springs Care Home
from Derek D (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

It was a safe place for me to be in after my knee operation. Well looked after with friendly staff. Two weeks that I was able to prepare to go home where I live on my own. I was able to make good progress in my recovery.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for taking the time to share your kind review following your stay with us after your knee operation; we appreciate all your feedback. We're so pleased to hear that you felt safe, well cared…read more

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Review of
Barchester Crandon Springs Care Home
from Jennifer I (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I arrived at Crandon Springs after a hospital stay for Respite care, the care and attention I have received has been excellent.
All the staff are very respectfull and warm in their approach being attentive whilst maintaining efficiency.
The facilities are first rate providing comfort & cleanliness,

I couldn't ask for more
The food has been good if somewhat over generous.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your kind words about your stay at Crandon Springs. We're delighted you felt well cared for and supported by our warm and respectful team. It's great to know you found the…read more

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Review of
Barchester Crandon Springs Care Home
from Valerie V (Respite Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I went for 1 week respite care only, unfortunately cannot afford the costs on my limited income.
I have been diagnosed with Huntingsdon disease and at my wits end wondering how or where I will end up!

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your feedback. It was a pleasure to have you with us for your brief respite stay, and we are pleased to have been able to support you to rest and recuperate after your diagnosis.…read more

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Review of
Barchester Manor Care Home
from Betty C (Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy here. Everyone is very helpful.

Reply from Marc Chidgey, Activities Coordinator at Barchester Manor Care Home

Thank you for kind words. Everyone at the manor aim to make everyone lives at the manor the best they possible can be.

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Review of
Barchester Crandon Springs Care Home
from P N (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for your heartfelt review. It was a privilege to care for your mother and support you. We're so glad that she felt welcomed and comfortable here. Your kind words mean a great deal to…read more

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Review of
Barchester Crandon Springs Care Home
from A H (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your kind words and for taking the time to share your experience. We're delighted that your father has settled in quickly and that our team has become like family to you. Creating a…read more

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Review of
Barchester Crandon Springs Care Home
from T B (Respite Resident) assisted by family/friend published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help
I felt comfortable and safe and would be happy to come again for respite care

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your experience. We are delighted to hear that our staff's respectful approach and encouragement of independence contributed to your comfort and sense of safety during your stay.…read more

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Review of
Barchester Crandon Springs Care Home
from M M (Son of Resident) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

My family had a Sunday lunch with my father (Fathers Day)
The food & service was excellent. A very enjoyable experience.
Thank you.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We're delighted that you and your family enjoyed spending Father's Day with your dad at Crandon Springs; it's always a pleasure to welcome you. Our chefs and hospitality team will be delighted to hear…read more

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Review of
Barchester Crandon Springs Care Home
from R S (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

My father has stayed at Crandon Springs several times for respite support. All staff have always remembered him and give him a warm and generous welcome, ensuring he is included in a variety of stimulating activities. His medical needs vary, and care is given to ensure they are met. Though he reluctant

to leave his house, he is happy to stay at Crandon Springs and we feel secure when he is there. (A big thank you to all staff).
He is also welcomed between stays to attend activities as a 'day-visitor', which he finds very stimulating.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We are delighted that your father has had such positive experiences during his respite stays with us. We want all of our residents to feel at home and well-cared for, whether they live with us…read more

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Review of
Barchester Crandon Springs Care Home
from Elizabeth R (Friend of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

I am absolutely delighted to have my friend in the care of Crandon Springs Care Home. She seems to be having a great time with the numerous musical afternoons, singing and dancing and generally mixing well with other Residents. The Activities team do a fantastic job integrating the Residents so that

they mix well and are kept busy whilst still having one-to-one sessions to make them feel individual. Also, the day trips out to Garden Centres and country walks take advantage of the lovely Somerset countryside as well as trips into Wells itself. When I visit, everyone makes me feel so welcome and cannot do enough to support us. It is just like an extended family. Thank you for all you do.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that your friend is enjoying her time with us. Our activities team is dedicated to creating…read more

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Review of
Barchester Crandon Springs Care Home
from L C (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

My in-laws have been at Crandon Springs since Dec 2024 initially as respite but are now permanent residents.
They have been treated with dignity and kindness by everyone as have we during a very traumatic time.
The home itself feels more like a hotel than a care home, there are no chairs in circles,

peeling paint or offensive odours as we saw on visit to other homes.
Most importantly we know that they are they are safe, warm, fed and cared for. They are treated by the staff as you would hope they'd look after their own family. If there are any concerns they are addressed promptly and we are kept up to date.
Dogs are welcome which means we can bring our dog in for visits and there are always biscuits awaiting her in reception as well as plenty of fuss and cuddles from the staff.
We just wish they would join in with more of the activities! Dad moans that there aren't any activities for the men and there aren't many men in the home to talk to.
More staff would be good for all.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for sharing your lovely, positive comments about our care home and our staff. Your parents are indeed part of the Crandon Springs family, which does include several men, and we're…read more

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Review of
Barchester Crandon Springs Care Home
from J E (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

My mother in law is a resident in Crandon Springs and has been there for 9 months.
In that time we have seen a considerable improvement from when she first arrived.
She is now joining in with singing activities and smiling and laughing. As well as putting on weight with all the fabulous food.
All

the staff are so lovely and caring, we are so lucky.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Were delighted that you mother-in-law has settled so well with us at Crandon Springs. Its lovely to see her responding so positively to the care she receives, including the good food and life…read more

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Review of
Barchester Manor Care Home
from H G (Daughter-in-law of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law was admitted to The Manor for palliative care. She was admitted quickly and her admission was smooth and she was treated with dignity. She was only in The Manor for a week, but every care professional treated her with such care and dignity and that extended to our family too. Thank

you for making her last few days as comfortable as possible.

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Review of
Barchester Manor Care Home
from Rira R (Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

In my time here as a resident I have been very happy with most things but in particular I have enjoyed the activities groups, in particular the knitting club.

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Review of
Barchester Crandon Springs Care Home
from S T (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Crandon Springs, is a lovely care home. Calm, professionally staffed and well equipped. The activities for residents are excellent. Well organised varied and staffed by very well trained carers. They are entertaining, caring and everyone's needs are considered.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your positive review. It's a pleasure to care for you mum. We're delighted that she enjoys living with us and that you both appreciate the dedication, skills and kindness of our staff.…read more

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Review of
Barchester West Abbey Care Home
from J B (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum was only with you for two weeks before passing away but she received wonderful care during that time. The staff were also very supportive of the family and always were there to talk to and helped us through a difficult time. Thank you so much.

Reply from Amanda Oxley, General Manager at Barchester West Abbey Care Home

Thank you so much for taking the time to complete such a lovely review. We will be sure to share your review with the team that supported and cared for your Mum.

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Care Homes Owned by Barchester Healthcare Ltd in Somerset

Barchester Healthcare Ltd Locations in Somerset (3)

Barchester Healthcare Ltd Reviews in Somerset (249)

Barchester Manor Care Home

Barchester Manor Care Home

Barchester West Abbey Care Home

Barchester West Abbey Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Crandon Springs Care Home

Barchester Manor Care Home

Barchester Manor Care Home

Barchester Crandon Springs Care Home

Barchester West Abbey Care Home

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