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Care Homes Owned by Barchester Healthcare Ltd in Suffolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Barchester Healthcare Ltd in Suffolk

Only the locations & reviews in Suffolk for Barchester Healthcare Ltd are showing below.

View the details of all 273 locations (with 24227 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Suffolk (2)

 - Browse 2 Care Homes owned by Barchester Healthcare Ltd in Suffolk
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Barchester Alice Grange Care Home
St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA 
9.8 187 reviews
Barchester Alice Grange Care Home, Ipswich, Suffolk
"Extramly friendly and welcoming staff. Couldnt have picked a better home for my nan. Facilities are excellent. Lots of activities for my…"   Read all 187 reviews
  • from £1,641 / week
  • 87 Rooms
Location Type Care Home

Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Barchester Oulton Park Care Home
Union Lane, Oulton Broad, Lowestoft NR32 3AX 
9.8 133 reviews
Barchester Oulton Park Care Home, Lowestoft, Suffolk
"My mum has been at Oulton Park for about 20 months, in the first 6 months or so I left a poor review but the past year the staff have gone…"   Read all 133 reviews
  • from £1,700 / week
  • 60 Rooms
Location Type Care Home

Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too. The ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care

Barchester Healthcare Ltd Reviews in Suffolk (320)

9.7

Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.694) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

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Review of

Barchester Alice Grange Care Home

from R K (Granddaughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extramly friendly and welcoming staff. Couldnt have picked a better home for my nan. Facilities are excellent.
Lots of activities for my nan to keep her busy.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your kind review. At Alice Grange we strive to ensure that our Residents can enjoy a multitude of daily activities and a homely environment and it's great to hear that your Nan is enjoying life at the home. Our team are always so pleased to receive feedback.
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Review of

Barchester Alice Grange Care Home

from L H (Respite Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here after hip surgery has been excellent. All of the staff have been friendly, helpful and attentive. I have felt very comfortable and supported in my recovery and would recommend to anyone needing support after surgery.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your kind words. We are happy to hear that you rated your stay with us as excellent. We wish you all the best for the future.
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Review of

Barchester Alice Grange Care Home

from M J (Friend of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has a very nice garden and a pleasant atmosphere. The environment is peaceful and comfortable, which makes it a relaxing place for residents. The garden area is well maintained and provides a nice space for residents to sit outside and enjoy fresh air. The staff members are friendly, caring,
and always ready to help when needed. The rooms and common areas are clean and organized. Overall, it feels like a safe and welcoming place where residents are treated with respect and kindness.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your kind words We will pass them onto the team
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Review of

Barchester Oulton Park Care Home

from Sarah L (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Oulton Park for about 20 months, in the first 6 months or so I left a poor review but the past year the staff have gone above and beyond in their care of my mum as her health deteriorated.
On mums birthday she was presented with cards and a present and a beautiful birthday cake
from the staff, her room was decorated with a helium balloon and happy birthday banner which really cheered her up and put a smile on her face.
Mum sadly passed away on 2nd January and one of the ladies who has been there since mum moved in spent most of the day holding mums hand and stroking her hair until I arrived, she and one of the managers were really supportive.
A couple of weeks after mum passed away I received a beautiful bouquet of flowers from the staff and management which was a lovely gesture. So a BIG Thankyou to everyone who looked after mum. The member of staff who spent so much time with mum in her final hours deserves the staff member of the month award.
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Review of

Barchester Alice Grange Care Home

from M W (Respite Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, I was warmly greeted, large room and en-suite; immaculate. Food very good; and always hot. Most of the staff were helpfull; and wanted. Laundry - excellent & rapid return.
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Review of

Barchester Alice Grange Care Home

from D S (Daughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at the Grange since end of October. He went there reluctantly but he was made very welcome and settled in really quickly. He joins in events, goes out for coffee and has made friends. All the staff are friendly, helpfull. If I have had any worries these have been addressed. Dad was ill
recently and I had the reassurance he was being well cared for, being kept up to date which is a relief when my dad is on pallitive care.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your review. We are pleased to hear that you are happy with everything.
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Review of

Barchester Alice Grange Care Home

from Kevin S (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say a big thankyou to all the staff at Alice Grange for all their kindness/professionalism and care for my father. My father has been here approx 3 months & did not want to go to a care home. He now states how happy/settled he feels and also feels sage. All staff made sure my father
had a wonderful Christmas period & special thanks to the entertainments team lead for all the wonderful activities that were put on which my father really enjoyed.
Thank you, all.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your review. We are happy that Dad is settled and that he enjoys all the activities, he certainly does enjoy himself. Your kind words will be relayed to the team.
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Review of

Barchester Alice Grange Care Home

from David E (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all had a great time
Made very welcome.
Food great
Room great all layedout and fully equiped
Staff all welcoming and answered any call very quickly.
Would reccomend the home to any one for short or long-time stay.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your kind words in your review. We are pleased to hear that you were happy with everything. This will be passed on to the team
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Review of

Barchester Oulton Park Care Home

from A B (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum stayed for resbite care; within Memry Lane
She was treated with dignity and respect.
The care staff and nursing team were helpful
Unfortunatly mum could not stay as not sufficient funds.
I would recommend home - rest bite.
Mums room ensuite and roomy. Bed to floor with sensory mat. I was contacted
whenever mum fell.
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Review of

Barchester Alice Grange Care Home

from J M (Friend of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is comfortable, included and very happy with food & activity are good she doesn't always take part - she's given opportunity.
I call in often to see her as I live nearby fortunately & (staff) carers are always helpful and respectful
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Review of

Barchester Alice Grange Care Home

from Rebecca B (Niece of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed since the onset of my aunts dementia she has given up on all activities that she used to love. She used to go to the gym, swim, walk, gardening and play carpet bowls. It was with great joy that I saw the activities staff had got my aunt to go to ten pin bowling. She looked like she was
having a whale of a time. I could see the determination on her face again when she was about to bowl. Excellent.
Thank you for the pictures on social media.
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Review of

Barchester Oulton Park Care Home

from Sandra M (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. All staff friendly and easy to talk with. Surroundings very calming for the residents.
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Review of

Barchester Oulton Park Care Home

from Vivienne S (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care my brother is getting. Nursing staff getting to know his character! Learnt a bit about how to relate to my brothers mental condition.
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Review of

Barchester Alice Grange Care Home

from Roger B (Husband of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from all staff
Excellent facilities and accmodation
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your review. We will pass your kind words on to the team.
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Review of

Barchester Oulton Park Care Home

from R L (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem to be forever changing
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Review of

Barchester Oulton Park Care Home

from Pauline L (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find residence clean well presented.
Management helpful friendly.
Activity staff work very hard and do a wonderful job to fulfil residents.
Food is very good.
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Review of

Barchester Alice Grange Care Home

from Catherine B (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The home is beautifully decorated and on the face of it seems really good. My father went for a 2 week respite to try and help him following a fall. Unfortunately once he'd gone in and paid the fee we found things were not suitable for his mobility needs. The en-suite bathroom was a disaster with no
grab rails for the shower meaning he couldn't use it and with the toilet not having wall mounted rails meant a free standing frame was needed which with the perching stool needed to use the basin and walking frame to get about meant the bathroom was cluttered and a danger for someone at high risk of falling.
So I wouldn't recommend for anyone who needs aids in order to use a bathroom. The food was also a complete let down, nothing like the 5* dining experience the website would have you believe. Overall very poor value for money at £1,800 a week.
In the end my father had to leave after 6 days as totally unsuitable all Barchester care about is taking your money!
Reply from Feedback Team, The Feedback Team at Barchester Alice Grange Care HomeThanks for taking the time to leave your review. We're sorry for the experience you had with our Alice Grange Care Home and that you feel your concerns have not been resolved through the investigation completed by the Regional Director. The next steps to our complaints process can be found at Barchester.com/feedback, however please feel free to contact us on feedback@barchester.com for further support. Kind Regards, Barchester's Customer Feedback Team.
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Review of

Barchester Alice Grange Care Home

from C W (Respite Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed minute of it. I never seen anybody like the staff do here. Everuone is treated the same. I enjoyed entertainment & activities. If needed I will come back without delay at all. If I can not manage at home I will difinitely come back
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeWe are delighted that you enjoyed your stay with us.
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Review of

Barchester Alice Grange Care Home

from L M (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Alice Grange about a year now, having lived with us for over a decade. Moving from home in your 90's is a difficult thing to do.
Mum has settled into AG very well, the Staff have all been wonderful, they genuinely 'care' for her and appreciate her personality. She says 'nothing is
too much trouble' and she herself recommends it to anyone who's interested.
We are very pleased with her care, including her daily care, emotional care and for them identifying when any medical care is needed. Everyone we have come into contact with is friendly, capable and committed to providing good care.
The home is purpose built and spacious, with all the facilities needed, including a lovely garden and regular entertainment.
So glad we chose Alice Grange.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care HomeThank you for your kind words. We are glad that Mum is happy and that you, as a family, are happy with everything at Alice Grange. We will pass on your comments to the team.
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Review of

Barchester Alice Grange Care Home

from J H (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was nervous at first, after my hospital stay, but soon found good friends in the staff who were ready to help me in my room and also outside. I cannot praise them enough. The food was really good for me, as I'd lost my appetite, and now I am eating well. I did enjoy the trips out and the things (like
scrabble) which we played. Thank you all.
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Awards / Recognitions (15)

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