Care Homes Owned by Barchester Healthcare Ltd in Suffolk
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Suffolk for Barchester Healthcare Ltd are showing below.
View the details of all 270 locations (with 23014 reviews) owned by Barchester Healthcare Ltd
Barchester Healthcare Ltd Locations in Suffolk (2)
Barchester Oulton Park Care Home
9.8
132 reviews
Union Lane, Oulton Broad, Lowestoft NR32 3AX
"Very welcoming. All staff friendly and easy to talk with. Surroundings very calming for the residents.…" Read all 132 reviews
Location Type Care Home
Oulton Park in Lowestoft provides person-centred care for older people in need of 24-hour Nursing Care and Dementia-led Nursing Care. Oulton Park also offers pre-bookable respite stays too. The committed team at Oulton Park prides itself on ensuring… Read more about Barchester Oulton Park Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 60 Rooms
- from £1,300 / week
Barchester Alice Grange Care Home
9.8
179 reviews
St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
"I have enjoyed minute of it. I never seen anybody like the staff do here. Everuone is treated the same. I enjoyed entertainment &…" Read all 179 reviews
Location Type Care Home
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home… Read more about Barchester Alice Grange Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Visual / Hearing Impairment
- 87 Rooms
- from £1,550 / week
Barchester Healthcare Ltd Reviews in Suffolk (311)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.736) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
Review of
Barchester Oulton Park Care Home
from Sandra M (Wife of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very welcoming. All staff friendly and easy to talk with. Surroundings very calming for the residents.
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Review of
Barchester Oulton Park Care Home
from Vivienne S (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with the care my brother is getting. Nursing staff getting to know his character! Learnt a bit about how to relate to my brothers mental condition.
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Review of
Barchester Alice Grange Care Home
from Roger B (Husband of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service from all staff
Excellent facilities and accmodation
Excellent facilities and accmodation
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home
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Review of
Barchester Oulton Park Care Home
from R L (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff seem to be forever changing
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Review of
Barchester Oulton Park Care Home
from Pauline L (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always find residence clean well presented.
Management helpful friendly.
Activity staff work very hard and do a wonderful job to fulfil residents.
Food is very good.
Management helpful friendly.
Activity staff work very hard and do a wonderful job to fulfil residents.
Food is very good.
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Review of
Barchester Alice Grange Care Home
from Catherine B (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
The home is beautifully decorated and on the face of it seems really good. My father went for a 2 week respite to try and help him following a fall. Unfortunately once he'd gone in and paid the fee we found things were not suitable for his mobility needs. The en-suite bathroom was a disaster with no
grab rails for the shower meaning he couldn't use it and with the toilet not having wall mounted rails meant a free standing frame was needed which with the perching stool needed to use the basin and walking frame to get about meant the bathroom was cluttered and a danger for someone at high risk of falling.
So I wouldn't recommend for anyone who needs aids in order to use a bathroom. The food was also a complete let down, nothing like the 5* dining experience the website would have you believe. Overall very poor value for money at £1,800 a week.
In the end my father had to leave after 6 days as totally unsuitable all Barchester care about is taking your money!
So I wouldn't recommend for anyone who needs aids in order to use a bathroom. The food was also a complete let down, nothing like the 5* dining experience the website would have you believe. Overall very poor value for money at £1,800 a week.
In the end my father had to leave after 6 days as totally unsuitable all Barchester care about is taking your money!
Reply from Feedback Team, The Feedback Team at Barchester Alice Grange Care Home
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Review of
Barchester Alice Grange Care Home
from C W (Respite Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have enjoyed minute of it. I never seen anybody like the staff do here. Everuone is treated the same. I enjoyed entertainment & activities. If needed I will come back without delay at all. If I can not manage at home I will difinitely come back
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home
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Review of
Barchester Alice Grange Care Home
from L M (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been in Alice Grange about a year now, having lived with us for over a decade. Moving from home in your 90's is a difficult thing to do.
Mum has settled into AG very well, the Staff have all been wonderful, they genuinely 'care' for her and appreciate her personality. She says 'nothing is
Mum has settled into AG very well, the Staff have all been wonderful, they genuinely 'care' for her and appreciate her personality. She says 'nothing is
too much trouble' and she herself recommends it to anyone who's interested.
We are very pleased with her care, including her daily care, emotional care and for them identifying when any medical care is needed. Everyone we have come into contact with is friendly, capable and committed to providing good care.
The home is purpose built and spacious, with all the facilities needed, including a lovely garden and regular entertainment.
So glad we chose Alice Grange.
We are very pleased with her care, including her daily care, emotional care and for them identifying when any medical care is needed. Everyone we have come into contact with is friendly, capable and committed to providing good care.
The home is purpose built and spacious, with all the facilities needed, including a lovely garden and regular entertainment.
So glad we chose Alice Grange.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home
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Review of
Barchester Alice Grange Care Home
from J H (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was nervous at first, after my hospital stay, but soon found good friends in the staff who were ready to help me in my room and also outside. I cannot praise them enough. The food was really good for me, as I'd lost my appetite, and now I am eating well. I did enjoy the trips out and the things (like
scrabble) which we played. Thank you all.
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Review of
Barchester Oulton Park Care Home
from Lynne L (Daughter-in-law of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
If you need somewhere for your loved one to be cared for then please think of Oulton Park.
My mother-in-law moved here, she had dementia and needed nursing care. From the very beginning all staff/nursing care were fabulous, friendly, caring, attentive, and very respectful.
Mum was extremely happy.
My mother-in-law moved here, she had dementia and needed nursing care. From the very beginning all staff/nursing care were fabulous, friendly, caring, attentive, and very respectful.
Mum was extremely happy.
Mums room was lovely .
The food was amazing.
I cannot say enough about all the staff/ nursing team with how much mum was cared for.
I would highly recommend Oulton Park for your loved ones.
The food was amazing.
I cannot say enough about all the staff/ nursing team with how much mum was cared for.
I would highly recommend Oulton Park for your loved ones.
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Review of
Barchester Oulton Park Care Home
from Marion W (Wife of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband was cared for, for 5 weeks before he passed away on 19th June. All the staff were kind, patient professional and caring, which gave me and my family peace of mind. Having a view from his bedroom was lovely, and he sat outside sometimes. Special thanks to the manager who helped me with the
admin for funding. Congratulations on your excellent service.
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Review of
Barchester Oulton Park Care Home
from Stuart L (Son of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is an excellent facility. Very welcoming and a great atmosphere. Everywhere is spotlessly clean and the food is great. All the staff are very professional and knowledgeable and are always willing to help or answer any questions you may have and I felt they all went above and beyond.
The care,
The care,
attention, kindness and respect my mum was given and shown during her stay was outstanding and I cannot thank everyone enough.
I would highly recommend Oulton Park.
I would highly recommend Oulton Park.
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Review of
Barchester Alice Grange Care Home
from S L (Cousin of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is just brilliant. The staff are all very friendly and caring. Residents have plenty of entertainment and activities are so good, so much to do. Can highly recommend.
Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home
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Review of
Barchester Alice Grange Care Home
from V W (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are all wonderful. Dad enjoys activity, food!
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Review of
Barchester Oulton Park Care Home
from Mandy H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was here for a month and was excellently looked after ..all the care staff were very kind friendly and helpful..the home was always very clean ..highly recommend the home to anyone ..the food was always very nice and the self service cafe for quests was brilliant
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Review of
Barchester Alice Grange Care Home
from Shelia R (Partner of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you to all the staff from the nurses, carers, cleaners, management and the cooks. We couldn't ask for more in terms of how they looked after my partner while he was with you here at the care home. Will recommend this place to anyone who needs the care.
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Review of
Barchester Oulton Park Care Home
from Melanie H (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum spent her last 5 months here receiving excellent 24/7 care. I couldn't have wished for her to be in a better place with wonderful staff. Everybody was so very caring, considerate, thoughtful and respectful, nothing was ever too much trouble. From the start, admin made us feel like part of the
family. With a nurse on duty 24/7 I felt comfortable my mum was cared for day and night. The dedicated carers are second to none, they are simply lovely human beings. Everywhere is clean & tidy. Daily entertainment and a weekly what's on programme circulated each week. A good choice of tasty meals freshly prepared served by friendly and helpful staff. The atrium is a lovely room to enjoy a drink & cake when visiting. A good size room fully furnished with en-suite. Ample car parking and gardens with colourful flowers in bloom. I felt reassured that mum was well looked after and I enjoyed quality time with her when visiting. Overall, high quality caring at its best, its like a 5 star hotel.
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Review of
Barchester Alice Grange Care Home
from Clive P (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff all of them were excellent from the cleaners to the care staff to the chefs we all cant thank you enough we will always recommend Alice Grange to anyone.
Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home
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Review of
Barchester Alice Grange Care Home
from Sarah H (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum came to Alice Grange at short notice + loved it from the initial visit. It is so reassuring that she is well looked after + entertained so much. As children it is fantastic that the home share responsibility for her + we can enjoy time with her more. Thanks to all, we can't recommend enough.
Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home
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Review of
Barchester Oulton Park Care Home
from Bradley F (Friend of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited my friend for the first time recently at this fantastic Care Home - Upon entry I was greeted with warm, friendly smiles from the professional Receptionist who knowledgably answered my questions and took time to explain further information to me whilst showing me to my friends room - This home
is clean and fresh and it's easy to see how comfortable the residents are here - other staff we met along the corridor all knew my friends details and requirements, despite him only staying here for a short period of time thus far - Nothing was too much trouble - my friend looked healthier and much more happier here, as opposed to when I last saw him at the hospital - I am pleased that he is now residing under the supervision of caring, attentive staff who are clearly well managed and clearly work together as a team - Great service deserves appreciation so....."well done" - "Thank you" and see you again soon x
Reply from David Leaper, General Manager at Barchester Oulton Park Care Home
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Awards / Recognitions (14)
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