Barchester Healthcare Ltd in Suffolk | 2 Care Homes

Review of
Barchester Alice Grange Care Home
from L M (Daughter of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Mum has been in Alice Grange about a year now, having lived with us for over a decade. Moving from home in your 90's is a difficult thing to do.
Mum has settled into AG very well, the Staff have all been wonderful, they genuinely 'care' for her and appreciate her personality. She says 'nothing is

too much trouble' and she herself recommends it to anyone who's interested.
We are very pleased with her care, including her daily care, emotional care and for them identifying when any medical care is needed. Everyone we have come into contact with is friendly, capable and committed to providing good care.
The home is purpose built and spacious, with all the facilities needed, including a lovely garden and regular entertainment.
So glad we chose Alice Grange.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your kind words. We are glad that Mum is happy and that you, as a family, are happy with everything at Alice Grange. We will pass on your comments to the team.

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Review of
Barchester Alice Grange Care Home
from J H (Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

I was nervous at first, after my hospital stay, but soon found good friends in the staff who were ready to help me in my room and also outside. I cannot praise them enough. The food was really good for me, as I'd lost my appetite, and now I am eating well. I did enjoy the trips out and the things (like

scrabble) which we played. Thank you all.

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Review of
Barchester Oulton Park Care Home
from Lynne L (Daughter-in-law of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

If you need somewhere for your loved one to be cared for then please think of Oulton Park.
My mother-in-law moved here, she had dementia and needed nursing care. From the very beginning all staff/nursing care were fabulous, friendly, caring, attentive, and very respectful.
Mum was extremely happy.

Mums room was lovely .
The food was amazing.
I cannot say enough about all the staff/ nursing team with how much mum was cared for.
I would highly recommend Oulton Park for your loved ones.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words in reviewing the care and support we offered to your mother-in-law during her stay with us at Oulton Park Care Centre. The whole team were thankful that they got to know your mother-in-law, and support her during her stay. I will share your feedback with the wider team.

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Review of
Barchester Oulton Park Care Home
from Marion W (Wife of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband was cared for, for 5 weeks before he passed away on 19th June. All the staff were kind, patient professional and caring, which gave me and my family peace of mind. Having a view from his bedroom was lovely, and he sat outside sometimes. Special thanks to the manager who helped me with the

admin for funding. Congratulations on your excellent service.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words about the care and support we were able to offer your husband during his stay with us here at Oulton Park Care Centre. It was a privilege to be able to support you all in the last weeks of his life. I will feed back your comments to the wider team.

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Review of
Barchester Oulton Park Care Home
from Stuart L (Son of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

This is an excellent facility. Very welcoming and a great atmosphere. Everywhere is spotlessly clean and the food is great. All the staff are very professional and knowledgeable and are always willing to help or answer any questions you may have and I felt they all went above and beyond.
The care,

attention, kindness and respect my mum was given and shown during her stay was outstanding and I cannot thank everyone enough.
I would highly recommend Oulton Park.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your kind words in reviewing the care and support that the team from Oulton Park Care Centre were able to give to your mum during her stay with us. I will pass your feedback on to the team.

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Review of
Barchester Alice Grange Care Home
from S L (Cousin of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

The care home is just brilliant. The staff are all very friendly and caring. Residents have plenty of entertainment and activities are so good, so much to do. Can highly recommend.

Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home

Thank you for your review and we are glad Alice Grange staff make a difference to all residents.

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Review of
Barchester Alice Grange Care Home
from V W (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff are all wonderful. Dad enjoys activity, food!

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Review of
Barchester Oulton Park Care Home
from Mandy H (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

My dad was here for a month and was excellently looked after ..all the care staff were very kind friendly and helpful..the home was always very clean ..highly recommend the home to anyone ..the food was always very nice and the self service cafe for quests was brilliant

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your lovely words about the care that was given by Oulton Park to your Dad. I am pleased to read that the care we gave him was of the high standard and that the whole home team were friendly, kind and helpful. I will pass your feedback to the team - thank you once again.

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Review of
Barchester Alice Grange Care Home
from Shelia R (Partner of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Thank you to all the staff from the nurses, carers, cleaners, management and the cooks. We couldn't ask for more in terms of how they looked after my partner while he was with you here at the care home. Will recommend this place to anyone who needs the care.

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Review of
Barchester Oulton Park Care Home
from Melanie H (Daughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

My mum spent her last 5 months here receiving excellent 24/7 care. I couldn't have wished for her to be in a better place with wonderful staff. Everybody was so very caring, considerate, thoughtful and respectful, nothing was ever too much trouble. From the start, admin made us feel like part of the

family. With a nurse on duty 24/7 I felt comfortable my mum was cared for day and night. The dedicated carers are second to none, they are simply lovely human beings. Everywhere is clean & tidy. Daily entertainment and a weekly what's on programme circulated each week. A good choice of tasty meals freshly prepared served by friendly and helpful staff. The atrium is a lovely room to enjoy a drink & cake when visiting. A good size room fully furnished with en-suite. Ample car parking and gardens with colourful flowers in bloom. I felt reassured that mum was well looked after and I enjoyed quality time with her when visiting. Overall, high quality caring at its best, its like a 5 star hotel.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for submitting such a lovely response and great feedback. I am humbled that your mother's experiences at Oulton Park were so positive. We are proud of our team and facilities and continue to drive improvements to make our resident's home feel special.

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Review of
Barchester Alice Grange Care Home
from Clive P (Son of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff all of them were excellent from the cleaners to the care staff to the chefs we all cant thank you enough we will always recommend Alice Grange to anyone.

Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home

Thank you very much for your review. We are glad that we made a difference with your dad.

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Review of
Barchester Alice Grange Care Home
from Sarah H (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum came to Alice Grange at short notice + loved it from the initial visit. It is so reassuring that she is well looked after + entertained so much. As children it is fantastic that the home share responsibility for her + we can enjoy time with her more. Thanks to all, we can't recommend enough.

Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home

Thank you very much with your review. We are glad mum is settling well in Alice Grange.

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Review of
Barchester Oulton Park Care Home
from Bradley F (Friend of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

Visited my friend for the first time recently at this fantastic Care Home - Upon entry I was greeted with warm, friendly smiles from the professional Receptionist who knowledgably answered my questions and took time to explain further information to me whilst showing me to my friends room - This home

is clean and fresh and it's easy to see how comfortable the residents are here - other staff we met along the corridor all knew my friends details and requirements, despite him only staying here for a short period of time thus far - Nothing was too much trouble - my friend looked healthier and much more happier here, as opposed to when I last saw him at the hospital - I am pleased that he is now residing under the supervision of caring, attentive staff who are clearly well managed and clearly work together as a team - Great service deserves appreciation so....."well done" - "Thank you" and see you again soon x

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you Bradley for your review of the care we have been giving to your friend who is living with us here at Oulton Park. We love to have feedback from resident's friends and relatives and take great pride in the job we do to make everyone's stay here as happy as can be.Your feedback will be shared with the team - so thank you once again.

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Review of
Barchester Alice Grange Care Home
from P H (Respite Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

I enjoy coming here every Friday to see staff and other people. Makes me happy to see everyone.

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Review of
Barchester Alice Grange Care Home
from Lynn H (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

From the moment we were shown around Alice Grange we knew it was the right place for our mother with Alzheimers. The manager was honest and approachable. The day of arrival we were met and taken to her room and she had lunch whilst we unpacked. Then the lead activities + senior carer were just wonderful

and made our mum feel safe + welcomed. The staff, from nurses, carers, activities + management have been nothing more than wonderful + my mum is very settled + enjoying life again.

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Review of
Barchester Oulton Park Care Home
from E G (Friend of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Oulton Park is such a lovely care home, it's clean and well-kept, always smelling fresh as soon as you walk in. Staff are very friendly and meet you with smiles, ask after you and make sure you're okay. The food is fresh and is presented beautifully. All in all, I can't complain. The friend I came in

to visit is also happy with the care she is receiving.

Reply from David Leaper, General Manager at Barchester Oulton Park Care Home

Thank you for your wonderful review - we are pleased your friend is happy with the care they are receiving from the team at Oulton Park. With Kind Regards, David

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Review of
Barchester Alice Grange Care Home
from Alison L (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Our mother had a stroke in 2023, had lost the mobility on her left side and hadn't been coping well with home carers. We were delighted that we managed to get her a room at Alice Grange as it looked amazing and the carers were so friendly.
The food leaves a lot to be desired and the strict regime of

the management was heart-breaking. My mother was not allowed a table for jigsaw puzzles, despite whole rooms not in use. When they used the dining room on the 1st floor, there were only 4 residents in there, but they were made to sit on the table in the middle & not permitted to move next to the window. Rules are so strict and appearance is too important.
The carers and cleaners were amazing and well qualified, but over worked as bells were constant. The management team seemed ok at first, but finance was a mess and the admin bordered on rude and uncaring. So glad she left as she is so much happier in her new home, laughs more & her mobility has improved. Looks aren't everything.

Reply from Raciel Sagun, General Manager at Barchester Alice Grange Care Home

Thank you for your review. We are sorry to hear your experience with Alice Grange did not meet your expectations. It was discussed before that Barchester have a strict infection control and have an appropriate environment to carry out an activity taking consideration the health condition, well-being and individual preferences of residents. We are glad to hear after a year that mum is settled and happy.

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Review of
Barchester Oulton Park Care Home
from Kath C (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has really changed since she has lived at Barchester Oulton Park Care Home. Her life has been enriched by constant, caring company, helpful routines and wonderful activities. She is always smiley and eager to speak to staff as well as other clients. She is eager to thank them and appreciates

all the staff do for her. As her daughter, I feel nothing but relief and gratitude.

Reply from Saran Wright, General Manager at Barchester Oulton Park Care Home

Thank you so much for your feedback it really does mean so much to the team, if you have any suggestions on where we can improve please let us know. Your review will be shared with the team many thanks.

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Review of
Barchester Alice Grange Care Home
from D A (Nephew of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My Uncle has recently come to reside at Alice Grange Care Home. My first visit was so welcoming and really festive, I was offered refreshments and mince pies, it made it feel like a real home from home. The home was decorated beautifully and very Christmassy. There was lots of fun and laughter heard.

There was a singer on the day that I visited but on looking at their activities planner, there was so much more planned over the Christmas period. I look forward to visiting again soon and all my worries about my Uncle being in a care home have now been put aside, as I know he is comfortable receiving good hearty meals. He has a smile on his face with all the planned events that are happening and what he has already gone to.

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Review of
Barchester Alice Grange Care Home
from John C (Respite Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

I found it very relaxing. I would recommend it if you can afford it!
The staff are caring and all treated me with respect.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your review. We are glad that you found your stay relaxing

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Care Homes Owned by Barchester Healthcare Ltd in Suffolk

Barchester Healthcare Ltd Locations in Suffolk (2)

Barchester Healthcare Ltd Reviews in Suffolk (305)

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Oulton Park Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Oulton Park Care Home

Barchester Alice Grange Care Home

Barchester Alice Grange Care Home

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