Barchester Healthcare Ltd in Cornwall | 3 Care Homes

Review of
Barchester Kenwyn Care Home
from K C (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

When my dad first came into the home I was anxious and unsure as to how he would settle. It soon became very clear that he was well cared for and treated with kindness and respect. My worries were misplaced. The home is calm and the staff are kind although at times I believe they are understaffed and

this could be addressed by management. The entertainment is considered and the music/activities put on for the residents is excellent as too are the menu choices. My dad is happy here.

Reply from Haley Reeve-Larson, General Manager at Barchester Kenwyn Care Home

Good afternoon, Many thanks for you honest feedback and we are delighted to hear your father is enjoying his stay. I take on board your comments regarding staffing and we will continue to review staffing in line with our policies. Thank you for taking the time to complete a review.

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Review of
Barchester Falmouth Court Care Home
from Diane M (Daughter-in-law of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Thank you for the wonderful care you provided for our mother. After her operation, she was very much in need of respite care - and Falmouth Court Care Home was exactly what she was looking for.
She had the peace and the kindness to rest and recover. The care team looked after her very well and everyone

was extremely attentive. The food was excellent. We also very much enjoyed the hospitality of the fine dining service.
Thank you also for the way in which you responded to our initial enquiry - and the promptness with which you handled all our questions and issued the contract. It was always incredibly helpful and prompt.
We will certainly use your services again in future if we need further respite care at any stage.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Good afternoon, Many thanks for your kind feedback we very much appreciate your thanks to the home and team. We do hope we are able to support with care when needed in future and send our best wishes to your mother for her ongoing recovery. All the best and thank you for the time taken to leave a review.

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Review of
Barchester Falmouth Court Care Home
from Linda B (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Falmouth Court is a welcoming friendly elegant place for my mother to return too .
The care staff and team are so supportive and genuinely caring, this is mums 3rd visit for respite. She's considering in the future this may become her home .
The separate floor dinning rooms so many choices of delicious

food, and spacious so clean rooms makes it feel as if it's more like a luxury hotel.
The staff support 24 hours if needed is a huge relief to my role as a daughter relax and know she in such safe hands .
I would thoroughly recommend this care home in my opinion having personally visited so many, this home stands out as the best one in Cornwall

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Good afternoon,Thank you very much for your kind words about the home and the team. It is always a joy to support your mother and we wish her all the best. Whilst we hope she remains independent in her own home for as long as possible, we also welcome her to stay with us anytime. Many thanks for your time taken to leave a review.

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Review of
Barchester Falmouth Court Care Home
from Sarah B (Niece of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My aunt has been resident at Falmouth Court for the past 18 months. She is very happy there. The activities programme is superb and keeps my aunt very busy, stimulated and interested. She absolutely loves the food but most of all she loves all the carers who treat her with care, compassion and respect.

As a family member if I ever have any concerns I can talk to any member of staff who are always interested and helpful. The management team of Haley and Catalin are also excellent together with Deborah in the office who is always happy to help and advise. I would not hesitate to recommend Falmouth Court.

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Review of
Barchester Kenwyn Care Home
from Bonita S (Daughter of Resident) published on 17 April 2025

Submitted via Website • Report

Overall Experience

I very highly recommend Kenwyn - the care that my lovely Mum is receiving is absolutely excellent. Huge thanks to all the staff for making her stay as comfortable and enjoyable as possible in difficult circumstances. There is an air of calm throughout Kenwyn and residents are clearly content and happy.

I'm always made to feel entirely welcome and all our questions and concerns are addressed efficiently and professionally. You're an amazing team with excellent leadership - fantastic.

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Review of
Barchester Kernow House Care Home
from S F (Sister of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

We were visiting our brother at the care home for the first time. We were very impressed and the staff were lovely and very helpful. We especially liked the beautiful tray of coffee and biscuits which were given to us while we were talking with our brother. We were only there for 2 hours so we did not

get to see all the facilities but we hope to spend more time there on our net visit. Thank you.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. I will ensure the staff are given this feedback. Thanks again.

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Review of
Barchester Kenwyn Care Home
from Doreen M (Wife of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

I was very pleased with my husband's care. The staff were excellent, very compassionate and caring. Thank you.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

Thank you so much for taking the time to leave a review. It means a lot to us, as a team, to hear that you were happy with the care we provided. Your feedback keeps us motivated to deliver the best possible experience for our residents.

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Review of
Barchester Kenwyn Care Home
from John P (Husband of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

All the staff in the Truro, Barchester Kenwyn Care Home are very polite and professional.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

We really appreciate you leaving this review. It's great to know that you're pleased with the care and your comments make a real difference to us as a team.

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Review of
Barchester Kernow House Care Home
from Terry H (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Both my father and mother received the best of care at Barchester Kernow House Care Home for nearly twenty years and we have no concerns in recommending the home to families in a similar situation. The home is spotlessly clean and nothing was too much trouble regarding our parents' well-being and care.

All the staff were approachable and pleasant and you knew, on leaving the home, that our parents were treated with dignity and respect. The staff made dealing with Alzheimer's and dementia more bearable for us, as a family, and we will always be grateful to the manager and the team for the high level of care they provided.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We cannot thank you enough for these kind words. We are so pleased you are happy with the care your parents received. I will ensure the team is made aware of this fantastic feedback.

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Review of
Barchester Kernow House Care Home
from A D (Mother of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident of Barchester Kernow House Care Home in Launceston now for a few years and I cannot recommend their care and attention to detail enough.
The care team and management are clearly a very driven unit to deliver such exemplary care and upon my regular visits to Mum, I find

the whole experience a pleasure and to know my mum is really being cared for.
I reside some distance away and have had options in the past to move Mum closer to me and see a her lot more frequently but I could not dream of this based on how happy Mum and family are.
Mum is always found happy, clean and very well-fed!
In summary, despite our hardships in life with such matters taking their course, I'm rather glowing about this particular care environment.
Hope this review might help someone making those first hard steps in decision-making.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We cannot thank you enough for these kind words. We are so pleased you are happy with the care your mother is receiving. I will ensure the team is made aware of this fantastic feedback.

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Review of
Barchester Falmouth Court Care Home
from Y K (Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been a permanent resident in this home for over one year and am very happy with the care that I receive. I don't think I would find anywhere better.
I would recommend to anyone thinking of making Barchester Falmouth Court Care Home their home that they spend a couple of weeks in respite care

first so that they know what to expect.
Unfortunately, the advertising gives a somewhat exaggerated impression of the home which can lead to newcomers feeling unnecessarily disappointed and frustrated.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for your honest feedback and time taken to leave a review. As always, we continually work to meet the needs and expectations of all residents, we appreciate your comments.

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Review of
Barchester Kernow House Care Home
from L W (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

The care my father has received at Barchester Kernow House Care Home over the last two years has been second to none. From the moment he arrived, the staff made him feel at home and ensured he was content and happy. I have always been made to feel especially welcome whenever I have visited and the staff

are all extremely friendly and helpful. The meals are well varied and of a very high quality and the activities programme is wonderful; I have been lucky enough to experience singing and a visit from the ice cream trolley with my father whilst visiting which brought him a lot of joy. I couldn't have asked for anymore from Kernow House, everything has been brilliant and I would highly recommend them.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you hugely for these lovely words. Our staff will be so pleased to receive them.

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Review of
Barchester Kenwyn Care Home
from Elizabeth S (Wife of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband is kept beautifully peaceful, no distress. Staff are excellent and keep my husband very well. Staff are always polite and helpful.
I am made to feel welcome on my visits and show dignity and respect for my husband.
No complaints.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager and all of the staff I would like to thank you so much for your kind review. It makes all the difference to us as a team to know you are happy with the care.

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Review of
Barchester Kenwyn Care Home
from Sara T (Daughter-in-law of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Our family member has been at Barchester Kenwyn Care Home for nearly 2 years. The facilities and decor are akin to a 5-star hotel. The dining room and menu choices are first class and delicious in variety and taste. The rooms are very comfortable and well appointed. Above all the service and care from

the hugely dedicated care team for the residents is second to none. The compassion and dignity they exude with every interaction is wonderful. Nothing is too much trouble, every day they go above and beyond to ensure the residents every need is met. They do it with warmth, a smile and friendly conversation. They are nothing short of amazing. Special recognition needs to go to one in particular member of staff, she is an angel in every respect and has helped make our relative as happy as she is there.

Reply from Laura Walker, Home Services Advisor at Barchester Kenwyn Care Home

On behalf of the manager and the team, Thank you so much for taking the time to leave this feedback. Providing high-quality, a warm, welcoming environment for our families is at the heart of everything we do. It is incredibly rewarding to know that our efforts make a difference.

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Review of
Barchester Kernow House Care Home
from Peter W (Brother of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables

us to comment with comparative experience.
We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years.
There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do.
We continue to appreciate the safety, love and care which she gets.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

We thank you for this feedback from the bottom of our hearts. The staff will be so pleased that you are happy with the care they are providing to your sister.

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Review of
Barchester Kernow House Care Home
from S D (Wife of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling

husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this beautiful review. I will pass this lovely message to the whole team here at Kernow House.

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Review of
Barchester Kernow House Care Home
from Chris S (Friend of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated

her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you hugely for this lovely review. The staff here will be so pleased to receive this feedback.

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Review of
Barchester Falmouth Court Care Home
from Sandra B (Respite Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

This has been a good, positive experience.
Food excellent but to eat my last meal of the day at 5pm is difficult.
The activities were interesting and varied and well taken up.
The worst thing were your pillows. There were three provided, the size of sofa cushions! If everyone used those the NHS would

have unlimited neck problems. I asked for alternatives, none were available.
The staff were polite and willing.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Dear Sandra, many thanks for your review, we are pleased you enjoyed your stay. We will take on board your comments about mealtimes and review with our catering team. In regard to the pillows, we will feed this back to our procurement and hospitality teams and I will seek to find some alternative pillows to cater for all. Again, thank you for taking the time to leave your comments and we look forward to seeing you again.

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Review of
Barchester Falmouth Court Care Home
from Susan W (Respite Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed my respite, two-week stay at Barchester Falmouth Court Care Home very much. It is a beautiful home, clean and tastefully decorated with lovely garden. The staff were all wonderful, caring, efficient and kind. They create a very happy atmosphere. I hope to return.

Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for your kind words. We are pleased you enjoyed your stay with us and look forward to welcoming you again in the future.

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Review of
Barchester Kernow House Care Home
from Heidi T (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

The whole team at Barchester Kernow House Care Home deserve so much praise!
From the manager and carers to the cleaners and the kitchen!
Every single person I have met has always had my dad's best interests at heart. He is treated like a person and not just his dementia diagnosis. My father is a resident

on Petherwin unit and every single time we arrive for a visit, the carers on this unit are so welcoming. I truly can't thank them enough for their caring, supportive and empathetic approach to all areas of my dad's care. They have made a hard decision a lot easier to cope with. Petherwin unit has some of the most amazing carers and deserve to be recognised for the extremely hard job that they do every day. Thank you so much.

Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you for this lovely feedback. Our staff are so happy to receive praise for their hard work and we are all so pleased that you are happy with the care your loved one is receiving here at Kernow House.

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Care Homes Owned by Barchester Healthcare Ltd in Cornwall

Barchester Healthcare Ltd Locations in Cornwall (3)

Barchester Healthcare Ltd Reviews in Cornwall (206)

Barchester Kenwyn Care Home

Barchester Falmouth Court Care Home

Barchester Falmouth Court Care Home

Barchester Falmouth Court Care Home

Barchester Kenwyn Care Home

Barchester Kernow House Care Home

Barchester Kenwyn Care Home

Barchester Kenwyn Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Falmouth Court Care Home

Barchester Kernow House Care Home

Barchester Kenwyn Care Home

Barchester Kenwyn Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Kernow House Care Home

Barchester Falmouth Court Care Home

Barchester Falmouth Court Care Home

Barchester Kernow House Care Home

Awards / Recognitions (14)

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