1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Barchester Healthcare Ltd
  4. Locations Owned by Barchester Healthcare Ltd in Cornwall

Care Homes Owned by Barchester Healthcare Ltd in Cornwall

Jobs
9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Barchester Healthcare Ltd in Cornwall

Only the locations & reviews in Cornwall for Barchester Healthcare Ltd are showing below.

View the details of all 270 locations (with 22545 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Cornwall (3)

Map View
Sort By
3 Care Homes owned by Barchester Healthcare Ltd in Cornwall
Barchester Falmouth Court Care Home

Dracaena Avenue, Falmouth TR11 2EW 

9.9 51 reviews
"My Aunt has settled in at Falmouth Court over the last few weeks. She was anxious about finding a nice home and mixing with other people.…"   Read all 51 reviews
Location Type Care Home

Falmouth Court Care Home in Falmouth is now open! Offering high quality residential and dementia care in a wonderful and supportive setting, the care home is in close proximity to the Falmouth Harbour. Care at Falmouth Court is personalised to… Read more about Barchester Falmouth Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 66 Rooms from £1,815 / week
Barchester Kernow House Care Home

Landlake Road, Launceston PL15 9HP 

9.9 75 reviews
"A huge thank you to the staff led by unit lead, for smooth admission from hospital for my mum's partner. Such a warm welcome with care and…"   Read all 75 reviews
Location Type Care Home

Barchester Kernow House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities, dementia… Read more about Barchester Kernow House Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 85 Rooms
Barchester Kenwyn Care Home

Newmills Lane, Kenwyn Hill, Truro TR1 3EB 

9.8 95 reviews
"The overall experience has been outstanding in every respect The facilities are first class and the people in the home are without…"   Read all 95 reviews
Location Type Care Home

Kenwyn Care Home offers a warm, caring and friendly environment. The large en-suite bedrooms are complimented by a variety of communal sitting areas, large landscaped grounds in which to spend time together, and a wealth of gardens and borders. There's… Read more about Barchester Kenwyn Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 102 Rooms from £1,750 / week

Barchester Healthcare Ltd Reviews in Cornwall (221)

9.7

Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.738) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

Overall Experience
  • 19
  • 1
  • 0
  • 0
  • 0
Date Published
  • 221
  • 21
  • 34
  • 79
  • 142
Reviewer Connection to Barchester Healthcare Ltd
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Barchester Kenwyn Care Home

from Colin B (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience has been outstanding in every respect
The facilities are first class and the people in the home are without exception the absolute best.
Nothing more to add except - 'Thank you'
Reply from Haley Welland, General Manager at Barchester Kenwyn Care Home

Thank you for the time taken to leave us a review Colin. It was a delight to care for your loved one and thank you for the appreciation to the team, I will ensure this is shared with them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kenwyn Care Home

from C C (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed during short visit to see friend. Staff were exceptional. Professional & very welcoming. The home is spotless.
Reply from Haley Welland, General Manager at Barchester Kenwyn Care Home

Thank you for your time taken to leave a review, your feedback is welcome and will be shared with our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Justine K (Niece of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has settled in at Falmouth Court over the last few weeks. She was anxious about finding a nice home and mixing with other people. Walking into Falmouth Court was like walking into a 5 star hotel - beautiful decor & furnishings and exceptionally clean, but also the staff have gone above and
beyond to enable my Aunt to firstly come to the home on a respite break (they swiftly organised things so she could come the very next day after we took her to see the home, when they could see she was anxious about having to spend another night on her own in her own house) which then recently rolled into an ongoing residency. The admin manager has been such an incredible help when it came to sorting everything that we needed in place for the permanent residency. I cannot thank the home administrator enough, and the same for the staff generally. My Aunt seems happier & has been enjoying the activities at the home - an absolute joy for myself and our family to see her looking forward to the singers etc.
Reply from Grace Hunt, Deputy manager at Barchester Falmouth Court Care Home

Many thanks for your kind words, we are so very happy that your aunt is settling well in her new home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Margaret L (Sister of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident for almost 2 years. During this time, I have been unable to find any fault in her care, accomodation or quality of life. On the contrary, she has thrived and really loves where she lives. I have to book my time with her now as she is so busy!
Reply from Grace Hunt, Deputy manager at Barchester Falmouth Court Care Home

Thank you so much for taking your time to leave such a lovely review of our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kenwyn Care Home

from J S (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the fourth home mum has been a resident in and the best. Mum's behaviour has been challenging and she has nursing needs. The staff have been very professional and caring both to mum and to me.
Reply from Haley Reeve-Larson, General Manager at Barchester Kenwyn Care Home

Thank you very much for your time to leave a review. It is greatly appreciated and we will ensure we share your feedback with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from A E (Friend of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can i say! what a superb experience like a 5 star hotel! Exceptionally clean and tidy in all areas especially reception area, corridors and our friends room. All the staff we encountered were polite charming and courteous. Our friend is so lucky too be in such a pleasant safe environment.
It is a shame that not all care homes are up to this very high standard. Thank you and keep up all the good work.
Reply from Grace Hunt, Deputy manager at Barchester Falmouth Court Care Home

Thankyou for taking the time to leave your feedback, it is greatly appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from A K (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From contacting the team at Falmouth Court seeking a placement for my mothers post op recovery to the date of discharge communication
Attitude of staff and approach to my mother was outstanding.
I have no concerns and would be more than happy to use again
Reply from Catalin Danciu, General Manager at Barchester Falmouth Court Care Home

Thank you very much for your feedback .This means a lot to us .We are very glad that mom had a good time with us and you know where we are if you ever need us again .

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Stephen M (Son of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very happy at Falmouth Court for her two weeks respite. She was well looked after by the attentive and caring staff who went above and beyond to make sure her stay went well, which it did. Mum had a very positive experience on what was her first time in a care home.
Reply from Catalin Danciu, General Manager at Barchester Falmouth Court Care Home

Thank you very much for your feedback and kind words. We hope to see you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kernow House Care Home

from Sara S (Relative of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to the staff led by unit lead, for smooth admission from hospital for my mum's partner. Such a warm welcome with care and compassion. As a family what has been a tough journey it is such a pleasure to see him settled, engaging with others and an open bright space to roam. To be able
to visit and also for the dog to be part of an amazing community accommodating each individuals care needs and to feel at home. Thank you and I am already looking forward to my next visit.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. Our team will be really pleased to have this wonderful feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kenwyn Care Home

from Christine G (Power of Attorney of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were so caring and vigilant to the residents' safety and well being. Despite the resident feeling that they did not require care, even though they did, they were very supportive. They were also very supportive to me, who has had to deal with various situations relating to the well-being
and safety of the resident.
Reply from Haley Reeve-Larson, General Manager at Barchester Kenwyn Care Home

Dear Christine,Thank you for taking the time to leave a review and I am delighted you are pleased with our service. Thank you for the feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Zoltan S (Nephew of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this care home while on holiday, as my aunty is staying there , and I was genuinely impressed. The moment I walked in, it felt more like a hotel than a care home - everything was spotlessly clean, beautifully decorated, and had a really warm, welcoming atmosphere.
The staff were incredibly
attentive and friendly. I even had the pleasure of meeting the manager, who made us feel so welcome and kindly offered us hot drinks and delicious cakes. On the way to see my aunty, we passed through a lounge where a singer was performing - the residents were dancing and clearly having a great time. It was so lovely to see!
We later sat in the garden to enjoy our coffee, and it was absolutely beautiful - peaceful, well-maintained.
My aunty couldn't stop talking about how happy she is there and how well she's looked after.
Overall, I left with such peace of mind .This place really goes above and beyond. Well done and thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Simon M (Son of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falmouth Court home is a first class establishment looking after those that require help in their later years. The staff are caring and yet very professional in carrying out their duties. I cannot fault the home and I'm pleased my Mother has a placement there, being safe , looked after, and cared
for. The staff management, team are also very professional and have a total understanding of their roll, helping and managing both family members of patients and staff looking after the patients.
Well done to all of you. And thanks for looking after me Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kernow House Care Home

from Erika S (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care which my dad is receiving is 2nd to none. The staff are lovely and there are many activities on offer eg: therapy animals, music events, parties, art projects, bar on Fridays etc. My dad has been involved in an art project where he restored a chair which will not be exhibited in Chester.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this lovely review. Our staff will be so pleased to receive it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kernow House Care Home

from Julia L (Wife of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager of the home was excellent in communicating with me prior to my husband arriving at the home and since. The staff are all extremely polite, friendly and caring. Nothing is ever too much trouble for them and they also care for the relations of the people that are in the home. The cleanliness
of the home is excellent. Cleaners are always present as are carers if here is an accident. The standard of the food is also excellent with thought and care in the layout of the tables and assistance given when needed.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home

Thank you so much for this absolutely lovely review. Our staff will be so pleased to have received this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Samantha A (Stepdaughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Falmouth Court team were helpful, friendly and absolutely went above and beyond to ensure that my Step-mother's respite care was a positive experience for everyone. All the team were courteous and understanding to our concerns as a family and made sure that regular feedback was given as and when
we needed it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kenwyn Care Home

from K C (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my dad first came into the home I was anxious and unsure as to how he would settle. It soon became very clear that he was well cared for and treated with kindness and respect. My worries were misplaced. The home is calm and the staff are kind although at times I believe they are understaffed and
this could be addressed by management. The entertainment is considered and the music/activities put on for the residents is excellent as too are the menu choices. My dad is happy here.
Reply from Haley Reeve-Larson, General Manager at Barchester Kenwyn Care Home

Good afternoon, Many thanks for you honest feedback and we are delighted to hear your father is enjoying his stay. I take on board your comments regarding staffing and we will continue to review staffing in line with our policies. Thank you for taking the time to complete a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Diane M (Daughter-in-law of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the wonderful care you provided for our mother. After her operation, she was very much in need of respite care - and Falmouth Court Care Home was exactly what she was looking for.
She had the peace and the kindness to rest and recover. The care team looked after her very well and everyone
was extremely attentive. The food was excellent. We also very much enjoyed the hospitality of the fine dining service.
Thank you also for the way in which you responded to our initial enquiry - and the promptness with which you handled all our questions and issued the contract. It was always incredibly helpful and prompt.
We will certainly use your services again in future if we need further respite care at any stage.
Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Good afternoon, Many thanks for your kind feedback we very much appreciate your thanks to the home and team. We do hope we are able to support with care when needed in future and send our best wishes to your mother for her ongoing recovery. All the best and thank you for the time taken to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Linda B (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Falmouth Court is a welcoming friendly elegant place for my mother to return too .
The care staff and team are so supportive and genuinely caring, this is mums 3rd visit for respite. She's considering in the future this may become her home .
The separate floor dinning rooms so many choices of delicious
food, and spacious so clean rooms makes it feel as if it's more like a luxury hotel.
The staff support 24 hours if needed is a huge relief to my role as a daughter relax and know she in such safe hands .
I would thoroughly recommend this care home in my opinion having personally visited so many, this home stands out as the best one in Cornwall
Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Good afternoon,Thank you very much for your kind words about the home and the team. It is always a joy to support your mother and we wish her all the best. Whilst we hope she remains independent in her own home for as long as possible, we also welcome her to stay with us anytime. Many thanks for your time taken to leave a review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Falmouth Court Care Home

from Sarah B (Niece of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been resident at Falmouth Court for the past 18 months. She is very happy there. The activities programme is superb and keeps my aunt very busy, stimulated and interested. She absolutely loves the food but most of all she loves all the carers who treat her with care, compassion and respect.

As a family member if I ever have any concerns I can talk to any member of staff who are always interested and helpful. The management team of Haley and Catalin are also excellent together with Deborah in the office who is always happy to help and advise. I would not hesitate to recommend Falmouth Court.
Reply from Haley Reeve-Larson, General Manager at Barchester Falmouth Court Care Home

Thank you for the lovely feedback. We really appreciate all of your kind words. Thank you for taking the time to leave a review. It is a pleasure to care for your Aunt.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Barchester Kenwyn Care Home

from Bonita S (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I very highly recommend Kenwyn - the care that my lovely Mum is receiving is absolutely excellent. Huge thanks to all the staff for making her stay as comfortable and enjoyable as possible in difficult circumstances. There is an air of calm throughout Kenwyn and residents are clearly content and happy.
I'm always made to feel entirely welcome and all our questions and concerns are addressed efficiently and professionally. You're an amazing team with excellent leadership - fantastic.
Reply from Haley Reeve-Larson, General Manager at Barchester Kenwyn Care Home

Dear Bonita,Thank you so much for you kind words and support to our team. We value your feedback and I will ensure your comments are passed on to our teams. Thank you for the time to leave to review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (14)

Loading

Loading Loading

Loading

Loading

Barchester Healthcare Ltd in Jersey Barchester Healthcare Ltd in Bath & North East Somerset Barchester Healthcare Ltd in Berkshire Barchester Healthcare Ltd in Bristol Barchester Healthcare Ltd in Buckinghamshire Barchester Healthcare Ltd in Cambridgeshire Barchester Healthcare Ltd in Cheshire Barchester Healthcare Ltd in Cleveland & Teesside Barchester Healthcare Ltd in Cornwall Barchester Healthcare Ltd in Cumbria Barchester Healthcare Ltd in Derbyshire Barchester Healthcare Ltd in Devon Barchester Healthcare Ltd in Dorset Barchester Healthcare Ltd in Durham Barchester Healthcare Ltd in East Riding of Yorkshire Barchester Healthcare Ltd in East Sussex Barchester Healthcare Ltd in Essex Barchester Healthcare Ltd in Gloucestershire Barchester Healthcare Ltd in Greater Manchester Barchester Healthcare Ltd in Hampshire Barchester Healthcare Ltd in Herefordshire Barchester Healthcare Ltd in Hertfordshire Barchester Healthcare Ltd in Isle of Wight Barchester Healthcare Ltd in Kent Barchester Healthcare Ltd in Lancashire Barchester Healthcare Ltd in Lincolnshire Barchester Healthcare Ltd in London Barchester Healthcare Ltd in Merseyside Barchester Healthcare Ltd in Norfolk Barchester Healthcare Ltd in North Somerset Barchester Healthcare Ltd in North Yorkshire Barchester Healthcare Ltd in Northamptonshire Barchester Healthcare Ltd in Northumberland Barchester Healthcare Ltd in Nottinghamshire Barchester Healthcare Ltd in Oxfordshire Barchester Healthcare Ltd in Rutland Barchester Healthcare Ltd in Shropshire Barchester Healthcare Ltd in Somerset Barchester Healthcare Ltd in South Gloucestershire Barchester Healthcare Ltd in Staffordshire Barchester Healthcare Ltd in Suffolk Barchester Healthcare Ltd in Surrey Barchester Healthcare Ltd in Tyne & Wear Barchester Healthcare Ltd in Warwickshire Barchester Healthcare Ltd in West Midlands Barchester Healthcare Ltd in West Sussex Barchester Healthcare Ltd in West Yorkshire Barchester Healthcare Ltd in Wiltshire Barchester Healthcare Ltd in Worcestershire Barchester Healthcare Ltd in Aberdeenshire Barchester Healthcare Ltd in Angus Barchester Healthcare Ltd in City of Edinburgh Barchester Healthcare Ltd in Dumfries & Galloway Barchester Healthcare Ltd in Fife Barchester Healthcare Ltd in Glasgow City Barchester Healthcare Ltd in Highland Barchester Healthcare Ltd in Inverclyde Barchester Healthcare Ltd in Midlothian Barchester Healthcare Ltd in Perth & Kinross Barchester Healthcare Ltd in Carmarthenshire Barchester Healthcare Ltd in Newport Barchester Healthcare Ltd in Swansea

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Healthcare Ltd to verify any information. View our terms and conditions. Barchester Healthcare Ltd has a Platinum Service – more info.