Care Home Owned by Barchester Healthcare Ltd in Inverclyde

over backwards for the residents nothings ever a bother.

weeks, we are sure we made the right decision. We look forward to our visits with our family member, and are content that she is happy and safe.

attention from the day he was admitted until he passed away.

approach to care for her. Activities are well-planned and my gran has been enjoying a few of these while she has been a resident. Staff within the care home are very approachable and are willing to work with my family to make sure my gran receives the best care. No complaints at all - excellent care with supportive and caring staff.

if all residents could have an en-suite bathroom. The recent redecorating is nice, especially the garden room. The staff, in general, are caring and we feel our mum gets treated with respect.
The activity staff are great also.
Appreciate that working and running a care home is a very difficult job, with every day bringing different challenges. Despite this, the manager, deputy manager and team do a great job.

the phone to us straight away to tell us he had to hospital. All I can say is this home is 10 out of 10 for everything

The residents all like to stop you in the corridor to have a wee chat, they all seem to know each other. We can pop in at any time with no notice to see our loved ones. Keep up the great work guys and thank you all.

and the people I visit are very happy with their care. I have got to know some relatives too as I do my rounds.

as her world shrank. She has responded to being treated with respect whilst being aware of the realities and limitations of her condition. Thank you.

good and activities were available for my mother. Medication was handled professionally and promptly, my mother felt safe within the home and only had praise for all the staff, including management. Should we require respite in the future, Balclutha will be not only ours but my mother’s preferred option. Well done to the manager and all the staff at Balclutha.

our meals more if there wasn't pressure to get finished. Let us recognise that we all have value - staff and residents alike.

him and what his passions were.
The only downside is the rooms don’t have en-suites compared to some of the more modern homes, but the home itself is spotless.
This is the second time we’ve had a relative in the home, and I would recommend it to anyone thinking about it.

enjoying the company of other residents which has enabled him to have a better quality of life with purpose, enjoying the activities and outings. He is so comfortable in his surroundings with a few of his own items from home and new which has helped him settle. I am very grateful to the home manager who accessed him before admission observed him and listened to what he wanted, I feel all of the staff are very professional, friendly, and approachable it's definitely a person-centred home from my experience which my star ratings reflect.

everything going on.
I feel like I have been welcomed into a nice big new family here. My own family come and visit me, they can pop in whenever they like, it's brilliant. I have a lovely room with all my personal bits in it and a locker where I can keep things safe. I even have a fridge my brother brought in for me for my juices and snacks. The food is lovely - especially the steak pies and sausage casseroles. The kitchen staff are really attentive and look after me making sure I get something to eat that I like. I'd like to leave a special comment on the girls that help look after me - they are wonderful and I have struck up a few nice relationships with them, they helped me settle in well.

the best care and support to my mum 24/7 and meet her everyday needs. My mum became a resident at the end of March and the turnaround in my mum's eating, communication, interaction and walking is phenomenal, to say the least. Balclutha Care Home is always clean and tidy and every time I have visited the maintenance men/staff are always on the go which is a nice sight to see. Residents always seem very happy and content and enjoying activities and the company of each other, my mum has even gotten used to going to the dining room for her meals now whereas before she wouldn't even eat and joins in with activities. "I couldn't have picked a better care home for my mum to stay".

of it! The activities ladies are great and we like seeing the pictures they post on social media. This really helps to know that Mum is safe and being looked after as we do not live locally and we can see what the residents are getting up to!