Barchester Healthcare Ltd in East Riding of Yorkshire | 6 Care Homes

Review of
Barchester Castle Park Care Home
from C A (Relative of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Castle Park has such a relaxed and homely feeling, it's lovely to hear music playing throughout the day. Two of our family members live there and nothing is too much bother for the team. They took the time to get to know both of them and helped them to settle in with kind gestures such as a room move

when they noticed that one of them enjoyed being outside, as well as planning a fabulous 60th birthday party with less than 2 weeks to go! We are really grateful as a family to see how well cared for and happy our family members are.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review. Both of your relatives have settled in very well and its so lovely to see that they both get involved in some of the activities.

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Review of
Barchester Mallard Court Care Home
from Nick W (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Our family found the care in the home to be off a really good standard, our dad wanted for nothing. The food was a very varied menu and really tasty. We found that we as a family could visit our dad at any time.
They had a good choice of activities and reading material. All the staff were very caring

towards Dad. Couldent have picked a better place for Dad.

Reply from Angela Dooley, General Manager at Barchester Mallard Court Care Home

Thank you for your review and very kind words. It was an absolute pleasure getting to know you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Stamford Bridge Beaumont Care Home
from Angela P (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

We chose Stamford Bridge Beaumont for respite care for my mum, and are delighted with our choice. Within a few minutes of mum arriving, she was being wheeled inside while the manager held an umbrella over her head, presented with a welcome back card, offered a choice of lunch, her room re-arranged

to suit her needs, and staff who had met her previously popping in to her room to catch up and see if she had everything she needed. The staff are exceptional in their warmth and friendliness, welcoming mum back into their home with a genuine desire to ensure she enjoys her stay and benefits from the additional support and safety that they can provide. From small things like remembering she doesn't like broccoli to big things like going out of their way to support her with pain management in the middle of the night. They provide care to mum with dignity and fun, and provide reassurance to us as a family with compassion and understanding.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Castle Park Care Home
from Angie A (Wife of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have been visiting Castle park for several years now and the support for my husband has been excellent. The staff always make me feel welcome and there is a homely feel. The staff are very hard working, professional, caring and most of all fun.
There is always activities such as celebrating sporting

events, Pride, DDay and lots more. Also lots of quizzes, baking and crafts.
My husband is always smiling and this is due to the staff and their care.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this beautiful review, the team will appreciate this. Your Husband is a pleasure to support.

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Review of
Barchester Castle Keep Care Home
from Lisa M (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

Our lovely mum has been at castle keep 10 years now with various diseases and illnesses,seizures being one of them,while I was with mum she had a seizure and a member of staff who has many years of experience under her belt and looked after my mum,got mum comfortable where she would feel safe and cared

for,I always know when this member of staff is on as it's the little things to anyone else but big to mum and us,she has the patience and gives it her all in any situation, I know that if my lovely mum could talk she would thank her so much for all of this,the hugs,kisses,and stroking her head when she's poorly .
There are ups and downs wherever you go but you can't put a price on being passionate and you have either got it or you haven't so I applaud her and all the staff there that love their job because that's what it's all about.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, I shall pass this back to the team

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Review of
Barchester Castle Keep Care Home
from Andrew M (Friend of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

I popped in to see and old friend who has recentley had a stroke. I was so impressed with the place security, cleanliness, friendly staff; and taking the time out to give me some clear advice about my friend going forward.
I feel much better knowing my friend will spend a lot of his future time at

Barchester knowing he will recieve the best care he deserves.
I have friend who work in the caring sector & a lot of homes are quite rightly slated but Barchester they need to be praised. Keep up the good work.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words, I will pass these onto the team. Thanks GM

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Review of
Barchester Castle Keep Care Home
from Janet L (Wife of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

2 1/2 months ago my husband was transfered from a care home that really did not know how to care for someone with addvanced dementia. He was physically ill as well as mentally. Today he is a changed man. His health has improved 100% and although the dementia cannot be altered, he is now cheerful, chatty

& always smiling, which is his natural personality coming through. We are full of thanks to the wonderful carers & staff at Castle Keep.
Keep up this wonderful work that you do.

Reply from Debbie Davies, GM at Barchester Castle Keep Care Home

Thank you for your kind words. I will pass these onto the team Thanks GM

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Review of
Barchester Castle Park Care Home
from Mike D (Father of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

My daughter is a long term resident who has enjoyed excellent care to meet her challenging needs over a number of years. She is treated with respect and enjoys interacting with the care team whenever possible. This year has seen a downturn in her condition making communication difficult for her, but

the team has adapted quickly to this new norm. Overall, I have been impressed by the level of care provided, my daughter feels safe and happy here and I have peace of mind knowing that she is being looked after by the best care team in the local area

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review. Your daughter has certainly hit some challenges but she does so with her lovely smile.

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Review of
Barchester Castle Park Care Home
from Elsie G (Mother of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Im satified of the care that my son gets at Castle Park
lovely atmosphere, staff are very good and caring to all.
Entertainment + Activities are great.
Nothing is ever too much trouble.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this amazing review. Its lovely seeing you all every day.

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Review of
Barchester Mallard Court Care Home
from Angela N (Respite Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Just had a 7week rehabilitation stay I was not sure what to expect but I was very pleasantly surprised.
I was cared for very well all the staff they were very good and helped me whenever I needed it. My recovery would not not have been so successful if not for the help and support of everyone at Mallard

Court. Thank you

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mallard Court Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Stamford Bridge Beaumont Care Home
from B S (Wife of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

'Thank you' most sincere to all the staff at the Barchester care home Stamford Bridge for the excellent care and nursing for my wife. So much love and support was given to her and myself whilst she was palliative care. They are great team, have working with an attitude 'that nothings is too much trouble'.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Stamford Bridge Beaumont Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review of
Barchester Castle Park Care Home
from C S (Aunt of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Castle Park is really nice place all staff look after my nephew well.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, your nephew is one special person and makes us all smile.

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Review of
Barchester Castle Park Care Home
from J W (Grandmother of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

It has taken time for him to settle. His mental capacity has been respected therefore we feel has has not always taken advice . We hope that his medication review will help with pain reduction and he will attempt to do more for himself.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, Your loved one has certainly made his presence known in the service and really settled in well. and working with him we hope he continues to thrive in his rehabilitation.

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Review of
Barchester Castle Park Care Home
from Trevor M (Power of Attorney of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

The resident who lives at Castle Park Hull loves her place and the carers within she's treated with respect and enjoyed been part of the community
The resident has difficult needs and can be a handful but never complains

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank you for this lovely review, its lovely having this lady with us, she has really settled in very well.

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Review of
Barchester Castle Park Care Home
from Elizabeth S (Mother of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the level of care my son has received at Castle Park, initially as a respite user and now as a permanent resident. He has a complex condition and struggles with communication but every effort is made to engage him in activities and to make him feel safe. He is very happy

there.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review. Your son has really settled in and seems to be thoroughly enjoying the different activities we offer. He always has that lovely smile on his face.

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Review of
Barchester Castle Park Care Home
from Chris L (Father of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

The service provided by Castle Park in looking after my son has been of the highest standard.
Communication between Care Home and family has been regular and informative and it is clear that a wide range of activities are arranged for the residents.
Specific requests are dealt with speedily and through

regular contact with the Care staff it is clear tat the Home has a caring ethos.
Facilities at the Home have recently been improved through a capital expenditure programme which should enhance the day to day life of the residents.
From occasional personal observations meals appear to be varied and nutritious with Carers often doing personal shopping for the residents.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review it is very appreciated. Your son certainly seems to enjoy the new updated communal areas.

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Review of
Barchester Castle Park Care Home
from Stephen J (Friend of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My friendmcontinues to receive excellent care from all of the staff. My friend is a long-term resident (over 30 years now) and soon lets me know if standards have dropped in any aspect of his care.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this review, it is appreciated. We agree, after all those years caring for him we know him very well but wouldn't have him any other way.

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Review of
Barchester Castle Park Care Home
from R C (Husband of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The overall care for my wife really reassures me, I struggled not visiting,but, after a very short space of time, identified that the staff,REALLY DO CARE, about everyone. I don't gave a bad word to say about anyone or anything I have witnessed, seeing a smile on my wifes face, tells me everything I

need to know. Keep up the great work. Everyone. From management, nursing, carers, hospitality,I thank you all.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review. Your wife is an amazing lady and its a pleasure caring for her.

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Review of
Barchester Castle Park Care Home
from Kalum S (Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Very nice home , settled in well after being discharged from hospital over a year ago.
The staff are very down to earth and fun with all the staff and residents.
Staff meet all my needs.
If any issues arise they are sorted straight away which is good.
It's a very pleasant home and a very welcoming

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for this lovely review, its is an absolute pleasure supporting you.

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Review of
Barchester Castle Park Care Home
from Lianne S (Sister of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

The team are all very friendly and welcoming. They take good care of my brother. They all seem to understand his "sense of humour". He seems happy as he can be given the circumstances and there are always lots of activities to keep him occupied.

Reply from Wendy Sugden, General Manager at Barchester Castle Park Care Home

Thank You for your comments. He is certainly a big character and brings laughter daily to the service. It is a pleasure supporting him.

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Care Homes Owned by Barchester Healthcare Ltd in East Riding of Yorkshire

Barchester Healthcare Ltd Locations in East Riding of Yorkshire (6)

Barchester Healthcare Ltd Reviews in East Riding of Yorkshire (306)

Barchester Castle Park Care Home

Barchester Mallard Court Care Home

Barchester Stamford Bridge Beaumont Care Home

Barchester Castle Park Care Home

Barchester Castle Keep Care Home

Barchester Castle Keep Care Home

Barchester Castle Keep Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Mallard Court Care Home

Barchester Stamford Bridge Beaumont Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Barchester Castle Park Care Home

Awards / Recognitions (14)

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