Care Home Owned by Barchester Healthcare Ltd in Herefordshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Herefordshire for Barchester Healthcare Ltd are showing below.
View the details of all 270 locations (with 23046 reviews) owned by Barchester Healthcare Ltd
Barchester Healthcare Ltd Locations in Herefordshire (1)
Barchester Ross Court Care Home
9.8
115 reviews
Overross Close, Ross-on-Wye HR9 7BQ
"My mother Pauline has been Ross Court for nearly 3 years now. She is very settled now. Staff & care also mangement are all second to none.…" Read all 115 reviews
Location Type Care Home
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care. There are ensuite bedrooms, each one a tastefully… Read more about Barchester Ross Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Visual / Hearing Impairment
- 37 Rooms
- from £1,450 / week
Barchester Healthcare Ltd Reviews in Herefordshire (115)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.732) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
Review of
Barchester Ross Court Care Home
from Sylvia G (Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Looked after very well by pleasant staff. Food good.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Sarah G (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother Pauline has been Ross Court for nearly 3 years now. She is very settled now. Staff & care also mangement are all second to none. Only thing more activitys and chair excersises cleass would be good like they all should have maybe.
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Vincent L (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident for several years. She continues to recieve first class care, as do I when I visit. I am regularly kept appraised as to her health and welfare.
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Chris C (Friend of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all amazing & the care they give is exemplary. When my time comes, this would be the care home I'd want to live in!
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Martin H (Friend of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was moving a resident into Ross Court and was impressed with how great your staff were with helping me and my colleague find the right room asked me if I would like a cup of coffee. Your staff are a credit to you and must I feel mention your maintenance man who was brilliant and kind enough to lend
me a tool I needed. So once again great staff doing great job
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Lynette A (Respite Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was made very welcome and looked after very well thank you.
Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from J P (Friend of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleasant visit always, lovely staff always ready to assist me and never too much trouble. All the residents appear happy such a lot going on or peaceful afternoons. Everyone very welcoming.
Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Christine D (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas.
The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to
The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to
know them extremely well.
It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others?
I really appreciate the fact that management were always available if you needed them. Thank you.
It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others?
I really appreciate the fact that management were always available if you needed them. Thank you.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from R L (Son of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents.
My father has been a resident for two years and the level of care he has received has been above and beyond.
I know he is both happy and well cared for and that ensures I have no
My father has been a resident for two years and the level of care he has received has been above and beyond.
I know he is both happy and well cared for and that ensures I have no
concerns regarding his welfare.
Keep up the good work!
Keep up the good work!
Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from R B (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review
how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.
Reply from Feedback Team, The Feedback Team at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Ray P (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Elizabeth L (Respite Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Melanie B (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.
Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Stuart M (Nephew of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well
as other residents.
Reply from A Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Roy B (Respite Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only
wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.
Reply from Barchester, The Feedback Team at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Lily D (Great-granddaughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Helen K (Granddaughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Every time we visit my grandmother, the staff are always so friendly and helpful.
There are loads of activities to do every day and my grandmother loves it here.
There are loads of activities to do every day and my grandmother loves it here.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Jean A (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table.
It was a lovely surprise and made Mum's and our day very special.
Thank you to all concerned.
It was a lovely surprise and made Mum's and our day very special.
Thank you to all concerned.
Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from Rosemary K (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families
for their relatives.
Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Barchester Ross Court Care Home
from L B (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely, warm and welcoming place.
Another toilet on the ground floor would have been useful.
All of the staff are amazing and very loving.
Another toilet on the ground floor would have been useful.
All of the staff are amazing and very loving.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (14)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Healthcare Ltd to verify any information. View our terms and conditions. Barchester Healthcare Ltd has a Platinum Service – more info.