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Care Home Owned by Barchester Healthcare Ltd in Herefordshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Barchester Healthcare Ltd in Herefordshire

Only the locations & reviews in Herefordshire for Barchester Healthcare Ltd are showing below.

View the details of all 272 locations (with 22389 reviews) owned by Barchester Healthcare Ltd

Barchester Healthcare Ltd Locations in Herefordshire (1)

 
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1 Care Home owned by Barchester Healthcare Ltd in Herefordshire
Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ 

9.7 114 reviews
"The staff are all amazing & the care they give is exemplary. When my time comes, this would be the care home I'd want to live in!…"   Read all 114 reviews
Location Type Care Home

Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care. There are ensuite bedrooms, each one a tastefully… Read more about Barchester Ross Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Visual / Hearing Impairment
  • 37 Rooms from £1,450 / week

Barchester Healthcare Ltd Reviews in Herefordshire (114)

9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.741) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.

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Review of

Barchester Ross Court Care Home

from Chris C (Friend of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all amazing & the care they give is exemplary. When my time comes, this would be the care home I'd want to live in!

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home

Dear Chris,thank you for your kind review. Our staff works extremely hard to make sure our residents get the best care and are always happy. It's lovely to know you would trust us with your care in the future.Best Regards,Ross Court Team

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Review of

Barchester Ross Court Care Home

from Martin H (Friend of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was moving a resident into Ross Court and was impressed with how great your staff were with helping me and my colleague find the right room asked me if I would like a cup of coffee. Your staff are a credit to you and must I feel mention your maintenance man who was brilliant and kind enough to lend
me a tool I needed. So once again great staff doing great job

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home

Martin,thank you for your kind review. We are very happy to hear that you were impressed with our staff. Kind regards,Ross Court Team

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Review of

Barchester Ross Court Care Home

from Lynette A (Respite Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome and looked after very well thank you.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you very much for your review, we will pass it on to our hard working staff.Best regards from all of us at Ross Court.

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Review of

Barchester Ross Court Care Home

from J P (Friend of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant visit always, lovely staff always ready to assist me and never too much trouble. All the residents appear happy such a lot going on or peaceful afternoons. Everyone very welcoming.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and the team here at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Christine D (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas.
The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to
know them extremely well.
It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others?
I really appreciate the fact that management were always available if you needed them. Thank you.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you were happy with the care and the team here at Ross Court. It was a pleasure to have cared for your Mum. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from R L (Son of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents.
My father has been a resident for two years and the level of care he has received has been above and beyond.
I know he is both happy and well cared for and that ensures I have no
concerns regarding his welfare.
Keep up the good work!

Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and the team here at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from R B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review
how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.

Reply from Feedback Team, The Feedback Team at Barchester Ross Court Care Home

Hi, thanks for taking the time to leave your review, your kind words relating to our staff team have been shared with the home. The home are more than happy to organise a leisurely walk as often as possible for your father, please do pop and see our General Manager on your next visit who will be able to support with organising these and arranging regular meetings with you. Kind regards, Barchester's Customer Feedback Team.

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Review of

Barchester Ross Court Care Home

from Ray P (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have cared for your dad for the time he was with us at Ross Court. I will share this with all the team members.

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Review of

Barchester Ross Court Care Home

from Elizabeth L (Respite Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed your stay at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Melanie B (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your mother at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Stuart M (Nephew of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well
as other residents.

Reply from A Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Roy B (Respite Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only
wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.

Reply from Barchester, The Feedback Team at Barchester Ross Court Care Home

Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. We're sorry your rating is lower than we would expect and speaking with the homes manager, it doesn't appear any concerns were raised with them during your stay for them to be able to support immediately. We are on hand if there is anything we can do to help further or if you have any further comments to share, please email us. Kind regards.

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Review of

Barchester Ross Court Care Home

from Lily D (Great-granddaughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Helen K (Granddaughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my grandmother, the staff are always so friendly and helpful.
There are loads of activities to do every day and my grandmother loves it here.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the activities program and our team here at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Jean A (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table.
It was a lovely surprise and made Mum's and our day very special.
Thank you to all concerned.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with everything that we have done for Mum's 97th birthday and our team here at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Rosemary K (Friend of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families
for their relatives.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that your loved one has settled in well with us here at Ross Court; I will pass on your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from L B (Daughter of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm and welcoming place.
Another toilet on the ground floor would have been useful.
All of the staff are amazing and very loving.

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Review of

Barchester Ross Court Care Home

from Phil A (Son of Resident) published on 5 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless.
Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and our brilliant staff here at Ross Court. I will pass your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from Donna E (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing
Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's a pleasure to have your loved one stay with us at Ross Court and become part of our community. I will pass on your lovely comments to the team.

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Review of

Barchester Ross Court Care Home

from E G (Respite Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very restful week, will try again.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are pleased to hear that you had a restful stay with us. We look forward to seeing you again soon.

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Awards / Recognitions (14)

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