Care Homes Owned by Barchester Healthcare Ltd in North Somerset

Experience good on the whole - found change of time for an activity can change and you can miss something you want to.

I firmly recommend this care home it's top notch. So pleased we chose Cadbury Hall.

There is a varied food menu and the weekly life enrichment programme has something to suit everyone.

Overall she is as happy as she can be despite being in a Care Home.

I loved the diverse events I attended. They helped staff to bond with patient and vice-versa. It would be nice if night staff could be increased to give frame users and wheelchair users a speedier service. I did not feel comfortable on a table where a patient with dementia was regularly shouting at the staff. Many of these staff were multi tasking, and lacked time to listen to the needs of dementia patients who sat on tables also used by non dementia patients. Cadbury Hall is a classy place. I met some kind and interesting patients and staff.

Superficially, Cadbury Hall looks great. There are some kind and caring staff. Unfortunately, in spite of several polite verbal and written requests, my mother's care (after the first few weeks) was appalling and she was at significant risk. We felt we had no option but to move her to another home with immediate effect. Due to concerns for mum and other residents, referrals were made to CQC and North Somerset Safeguarding, who upheld ALL complaints. These included issues with basic personal care, medication, state of room, psycho social wellbeing and physical health, note keeping, culminating in lack of timely response for significant health issue which was potentially highly dangerous. As a family (and as found by the investigation by Safeguarding) we believe strongly that Cadbury Hall neglected mum and were in breach of contract. They over promised and under delivered. I could never recommend them.

A truly caring care home

Only 2 weeks in care. Supported by staff who were kind and caring. Food excellent. Management approachable and helpful. Lovely care home.

My father had a week's respite care and I personally loved the facilities and care. Unfortunately my Dad was not well enough to join in with the weekly activity program but did mange a trip to the Garden Centre on the minibus which he enjoyed. The care staff were astute to his needs and looked after him to the best of their ability.

Excellent service for 1 week stay

The staff, food and cleanliness were all excellent. Everything was no trouble.

I came to Cadbury Hall following a fall for 1 week. I found this so beneficial I stayed for a second week. The staff day and night, were all exceptional; kind, friendly caring cheerful supportive and willing to help. Very quickly addressing residents by name. The hall is 'like new'! Very well furnished and fitted, pictures on walls - all quality. Residents are very well fed. Good menus with good range of choice and food is well presented and enjoyable. The coffee/tea station in reception is a nice facility. The activities programme is very good. Well planned, range of interesting possibilities and alternatives. The hall and the residents are all very well cared for.

The rooms & overall building were clean & bright. Great care was taken to provide meals that accomodated my aunts' tastes & were nourishing for her.

No worries everybody very helpful.

The manager was very helpful and a pleasure to deal with. As well as the excellent carers, many other staff (e.g. housekeeping) would talk to her and help her.

Put my mind at rest for the first time.

A well-run, happy 'home'.

Thanks to you all.

My husband spent two weeks respite care at Barchester Cadbury Hall Care Home and enjoyed the experience - a good result as he's not the easiest person to please! He loved all the staff.

I arrived here from hospital in August 2024. I had been very unwell with very low mood for some months. I now feel very well and am much more cheerful. The staff have treated me with the utmost kindness and although I initially was disappointed with the food provided, it has markedly improved of late.