Barchester Healthcare Ltd in Berkshire | 4 Care Homes

Review of
Barchester Stoneham Grove Care Home
from David J (Son of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

After a fall which resulted in broken bones in both legs, my mother was not able to return home.
The staff at Stoneham Grove went to great lengths to expedite her assessment and arrival at the home.
All the staff were excellent and really cared for mum and ensured that her every need was met.
My

brother and I regularly commented that we might move in.
Mum has now returned home and if she needs more care in the future, for either recovery or more permanent care, this home will be at the top of our list.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, mum was a pleasure to look after! And we are so glad to see her back to visit her friends!

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Review of
Barchester Stoneham Grove Care Home
from Karen P (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

Mum is very happy and settled in Stoneham Grove, due in no small part to the kind, caring, friendly and efficient staff. It was a difficult decision for her to become a permanent resident but one she hasn't regretted. Her room is comfortable with a seating area outside looking out to Sulham Woods.

Mum enjoys the food and many of the activities on offer. I very much enjoy the delicious cake which is always available! The Manager is very approachable and helpful - I would recommend Stoneham Grove.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, we really love having mum with us here at Stoneham Grove.

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Review of
Barchester Stoneham Grove Care Home
from Brian S (Husband of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

Very pleased with room, facilities and particularly the staff who were all very pleasant and helpful.
We will certainly use again when the circumstances arrive.
Every effort is made to include residents in activities at which ever level they wish.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review, look forward to seeing you again soon

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Review of
Barchester Stoneham Grove Care Home
from K B (Granddaughter of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

It was a difficult family decision for my Gran to move into a care facility. Stoneham Grove is local to me and fabulous. My Gran is stimulated, well fed and above all, well looked after. The staff all know their residents and have all put my mind at ease. The activities timetable is fantastic. Day trips

are regular and well enjoyed. The grounds are beautiful, as is the 'cafe' in the orangery where you can help yourself to tea, coffee, squash and cake. I really appreciate how present and contactable the management team are. I would (and do!) recommend Stoneham Grove to anyone who is looking for a care home for themselves or a relative.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review, we love having gran with us here at Stoneham Grove. She certainly brightens up our day, seeing her happy smiley face! Thank you again, GM.

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Review of
Barchester Stoneham Grove Care Home
from B H (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My father is now a permanent resident at Stoneham Grove after an initial two week respite stay.we were so impressed with every aspect of this care home. Being such a difficult and emotional decision to make, it was important that dad has the best care we could find for him, and Stoneham Grove ticked

all of the boxes for us. Although a fairly new resident, dad has settled in so well and already feels at home. Every member of staff I have dealt with has been friendly and approachable, kind, compassionate and helpful . Although dad is in a care home, it feels like I'm leaving him in a five star hotel which offers peace of mind to the family. It is a very pleasant place for the visitors as well as dad. Also I have been kept well informed of all of the activities, trips and facilities on offer. I am honestly sleeping better , knowing my dad's welfare is a priority. So glad that we found this care home!

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your review, we are so glad that dad has settled with us.

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Review of
Barchester Austen House Care Home
from Rachael H (Granddaughter of Resident) published on 30 May 2025

Submitted via Website • Report

Overall Experience

The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family

were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. its privilege to have been able to care for your grandad during his final weeks and we are grateful his was able to pass with dignity in comfort of his own room. We also take great pride in supporting families and make them feel welcome and we are glad you felt supported by our team.

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Review of
Barchester Stoneham Grove Care Home
from C S (Friend of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Stoneham Grove is simply the best. The care every resident gets is second to none. All the staff know every resident and engages them in all activities. Nothing is ever too much trouble. There is something to do for everyone. Our friend really enjoyed her respite care and said quite rightly - it is

like a 5 star hotel. She has already booked her next respite with a view to stay permanently.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your lovely review. We are really happy that your friend enjoyed her stay, and considering Stoneham Grove as her home.

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Review of
Barchester Stoneham Grove Care Home
from T M (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

My mum has just had a respite care break at Stoneham Grove and this was her first time stay in a care home setting. The experience has been excellent from start to finish and mum was put at ease straight away. In mum's words, she said "although Stoneham Grove is a beautiful new home, it's not that that

makes it, it's the wonderful people that work there". She had a great time and will definitely be back. It also gave us peace of mind to know that she was well cared for.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review. We loved mum having to stay with us, we miss her already. See you soon at a Stoneham Social.

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Review of
Barchester Austen House Care Home
from Adrian T (Son of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has settled in well into the great care home. Sadly, she is unable to participate in any activities. Nonetheless, she has some lovely carers (one in particular). The staff are always available and always friendly.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thanks so much for your wonderful review, We are absolutely delighted to hear that your mum has settled well at Barchester Austen House. At Austen House we strive every day to provide the very best care and support for our residents and relatives. Thank you for choosing Barchester Austen House.

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Review of
Barchester Stoneham Grove Care Home
from Mel R (Daughter of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Stoneham Grove is a beautiful home in a stunning woodland setting but what is most beautiful about it are the staff.The care shown to Mum has been second to none. Each member of staff greets her with a smile or little joke building a rapport which has enormously helped her settle in beyond my expectations.

Mum loves to chill in the lounge, the social hub of the home, to have a cuppa & cake watching the world go by or to chat to her friends. There are many fun inclusive activities & in one week she enjoyed: Pet therapy where she bottle-fed a lamb & cuddled rabbits, chicks & a piglet: Interacting with local pre-school children decorating biscuits: An exercise class/balloon games followed by supper & cocktails in the garden with her friends: Gardening club. Needless to say her room has everything she needs but she doesn't spend much time in it! Management respond well to any issues & ideas meaning I still feel part of Mum''s care-team. Heartfelt thanks to everyone at Stoneham Grove.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much. We love having mum with us at Stoneham Grove. She has settled in so well, and thank you for helping so much with our gardening club! Thank you again.

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Review of
Barchester Austen House Care Home
from Sandra L (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home.

Reply from Austen House, Activities Coordinator at Barchester Austen House Care Home

Thank you for your kind review! We are so pleased that you have had such a great experience with us!

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Review of
Barchester Austen House Care Home
from K H (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your wonderful review, we really appreciate it!

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Review of
Barchester West Oak Care Home
from C P (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

We are incredibly grateful to the entire West Oak team for the exceptional care provided to our dad and our family. The manager and nursing staff are truly fantastic - their dedication and compassion made all the difference. West Oak is an outstanding home, and we wholeheartedly recommend it to anyone

seeking quality care for their loved ones.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your heartfelt review. We're truly delighted to know that you and your family are happy with the care provided by the entire West Oak team.At West Oak, we pride ourselves on creating not just a care environment, but a true home-a place where residents and their families feel supported, valued, and part of something special. We believe in building strong relationships based on trust, compassion, and respect. Your dad, you, and your family are an important part of the West Oak family, and it's an honour to be part of his journey.Please know that you are always welcome here. Spend as much time as you wish with your dad-we're here to make every visit as comfortable and meaningful as possible.Thank you once again for your kind words.

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Review of
Barchester West Oak Care Home
from Kate G (Daughter of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

After illness, my Dad needed respite care and then a permanent nursing home to meet his needs. We looked at a couple of homes in the Wokingham area and was impressed by West Oaks. The home is clean, modern and well-staffed. From the manager down to the catering staff, you really feel that they care

about residents and providing the best service and care.
My Dad's bedroom overlooks the lovely garden at the back. The bedroom is smaller than others in the home but it offers all the space he needs with his own bathroom. The home is warm and the food is good. The catering team will prepare within reason whatever a resident would like.
The nursing and healthcare staff are all lovely, and genuinely care about giving residents like my Dad the best life that they can have. I am particularly impressed with the way they communicate and look after residents.
I am very happy that my Dad is living in West Oak and I feel reassured that he is well looked after.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Dear KateThank you so much for your lovely review and for taking the time to share your experience with us. We're truly grateful that you and your family felt confident in choosing West Oak for your dad's care.At West Oak, we strive every day to provide the very best care and support for our residents and their families, and it means so much to know that this was felt during your dad's time with us. Although we deeply wish he had been able to spend more time here, we are honoured to have had the chance to care for such a wonderful man. He truly touched the hearts of many in our team, and he is greatly missed by us all.Your kind words mean a great deal to everyone here. Please know that you are always welcome to visit us whenever you wish-you'll always be part of the West Oak family.With warmest regards,Simona

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Review of
Barchester Austen House Care Home
from Janet S (Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Very good experience staff are excellent. Food very good.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for you generous comments and appreciation of Austen House staff.

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Review of
Barchester Austen House Care Home
from J A (Respite Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring.
The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue.
When I arrive from hospital,

someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.

Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thanks so much for your appreciation of staff at Austen House.

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Review of
Barchester Austen House Care Home
from Lucy S (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House.
The carers and nurses also care about mums dignity which means alot to her and us too!
The management are great and always so helpful and at any time.
With thanks to you all

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support Austen House staff appreciate.

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Review of
Barchester Austen House Care Home
from L C (Wife of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support and encouraging words.

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Review of
Barchester Austen House Care Home
from Byron H (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for appreciation, will let the staff know on how they are doing good job.

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Review of
Barchester Austen House Care Home
from A B (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Hi, thanks for your kind words and Austen House really appreciate your support.

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Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Barchester Healthcare Ltd Locations in Berkshire (4)

Barchester Healthcare Ltd Reviews in Berkshire (213)

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Awards / Recognitions (14)

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