Barchester Healthcare Ltd in Berkshire | 4 Care Homes

Review of
Barchester Farley Gardens Care Home
from Jacqueline P (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Farley Gardens has been excellent at looking after my mum. Her overall health has improved; she has put on weight (much needed) and is now more mobile and stronger overall. We are really pleased with the care and attention you have given her. Thank you.
Unfortunately there needs to be some more residents

to give more life to the home and to ensure that activities take place. Maybe consider dropping the price?

Reply from Simona Cioinac, Senior General Manager at Barchester Farley Gardens Care Home

Thank you for your lovely feedback. We're delighted to hear how much stronger and happier your mum is feeling, it means a great deal to our team.
As a newly opened home, we're pleased to be…read more

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Review of
Barchester Stoneham Grove Care Home
from P H (Respite Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

I had a nice welcome but the overall experience was disappointing. I sometimes had to wait an hour after ordering breakfast for it to arrive. The evening meal was VERY small & cooked pastry really hard. The staff on the whole were kind & caring. The laundry service seemed a shambles. It would have been

nice to have been taken outside in the garden.

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Review of
Barchester Stoneham Grove Care Home
from Martin M (Son of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Our father entered stoneham grove in July of this year. the staff and management team were warm and welcoming from the very start, including when my sister & I were first searching for a home. Unfortunately, due to the breakdown in our father's marriage we had to remove him so we could stave the flow

of his finances until we sort out the issues. He enjoyed his stat considerably and we would only consider stoneham if he needs to go back into a home. Thank you

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, we loved having dad stay with us.

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Review of
Barchester Farley Gardens Care Home
from Lyn B (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

As a family, we are extremely happy with mum's transition from her home to Farley Gardens. A difficult decision made so much easier with everyone who works at Farley Gardens. The staff are amazing and respect all my mum's wishes. All her needs are catered for and she is so much happier and has a new

zest for life. Thank you so much.

Reply from Simona Cioinac, Senior General Manager at Barchester Farley Gardens Care Home

Thank you so much for your lovely feedback. We're delighted to hear that your Mum has settled in happily at Farley Gardens and that her move was made easier by our team's support. It's wonderful to…read more

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Review of
Barchester Austen House Care Home
from Wendy B (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

My dad moved to Austen House from another care home and from day one he was happier, more contented, happier and relaxed. The staff, every single one of them, were amazing and we are so thankful for the support, care, respect and dignity you showed, not only my dad, but the whole family.
We sadly lost

dad but we are so grateful to you for making his last weeks so comfortable.
Thank you all and keep up the amazing work.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us.
It was a privilege and an honour to have been able to care for your father and get to know him.
We…read more

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Review of
Barchester Stoneham Grove Care Home
from Wendy O (Friend of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Although this is a beautiful home in excellent surroundings, the overall care is deplorable. After waiting over 5 minutes to be let in and finding my friend had hardly any of his clothes returned from the wash my estimation of this home went decidedly downhill.
There is a serious shortage of care

staff for the amount of residents and the staff who do work there are overworked to the limit.
The activities person Luliana is brilliant but so stressed with lack of help especially with bringing the residents to the room of activities when there is a member of staff off sick or on holiday. For the amount of money the residents pay to live here surely it would be beneficial to bring in 'bank staff' at those times of staff shortage.
The chef is excellent. The manager I find really unhelpful and rude.

Reply from Feedback Team, The Feedback Team at Barchester Stoneham Grove Care Home

Thanks for taking the time to leave your review. We're sorry that this has been your experience with us at Stoneham Grove. We would like to reassure you our staffing levels are met throughout the home…read more

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Review of
Barchester Austen House Care Home
from Carol C (Partner of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My Partner was sent to Austen House after being in hospital for four weeks, where he lost over nine kilos in weight. He was a very poorly chap. He was suffering from late stage dementia. His care in Austen House was exceptional, they were so kind and attentive even though his behaviour at times could

be challenging but he settled really well and I believe his behaviour improved. He couldn't really communicate but he did tell me he was happy on two separate occasions. I felt less stressed knowing he was safe, well cared for and happy. He started to put weight on and he was eating well. The food was very good with plenty of choices, my partner did have problems feeding himself but there was finger food available as well as two three course meals twice a day. His room was light and airy and comfortable.The staff were lovely, they kept me informed of any medical problems. Sadly he was only there for seven weeks before he passed away but I am pleased he was so well cared for until the end.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words all the team at Austen House appreciate.

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Review of
Barchester Farley Gardens Care Home
from Susan T (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

My parents stayed at Farley Gardens for 3 weeks of respite following Mums hand surgery that incapacitated her. The facilities, decor and overall feel of the home were luxurious but homely. They were allocated a double suite so that they could remain together.
The staff were so attentive ensuring that

Mum and Dad were assisted with all of their personal needs. Mum particularly enjoyed the wide range of activities and entertainment offered and it was lovely to see the staff encouraging and helping Dad who has Alzheimer's to participate. Myself and my sisters were made to feel so welcome whenever we visited and it was lovely to see both our parents smiling and happy. Every member of the staff from Management, administration, caring, support, hospitality, kitchen and housekeeping took time to get to know them (and us) and ensure their needs and comfort were met. The food was excellent.
The overall experience was fantastic and they will definitely visit again for future respite breaks.

Reply from Simona Cioinac, Senior General Manager at Barchester Farley Gardens Care Home

Thank you so much for your lovely review. We're delighted that your parents felt comfortable and well cared for during their stay at Farley Gardens. It's wonderful to hear they enjoyed the activities,…read more

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Review of
Barchester Austen House Care Home
from E A (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Dad has stayed at Austen House twice before and been very well looked after. This time we needed emergency respite care as mum had a fall and was in hospital. Staff at Austen House were very quick to accomodate him and he was very well looked after. They were able to be flexible with length of his stay

and kept us informed every step of the way. I definately reccomend Austen House.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you for your great review and recommendation.
It was an honour to be able to welcome your dad back to Austen House and give him the support he needed and preferred.
We pride ourselves in…read more

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Review of
Barchester West Oak Care Home
from E G (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

This is not our first respite care and we have always been impressed by West Oak care.
I wish to say that the nursing care remains excellent. I could not have wanted better attention from the nurses who had much to deal with. Staff as always, friendly and attentive.
However this time the cleaning

of the bathroom was poor and, worse, an infection on A's big toe, clearly visible, was not noticed for at least three days so I do not feel his personal care was sufficiently well done.

Reply from Barchester, The Feedback Team at Barchester West Oak Care Home

Thanks for taking the time to leave your review, it's wonderful to hear your lovely feedback for our nursing care and friendly team at West Oak Care Home. We're sorry you were unhappy with the…read more

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Review of
Barchester Austen House Care Home
from M P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I find Austen House to be outstanding if there are issues they look to resolve them asap. The receptionist bends over backward for me, as well,, senior activities lead, home administrator and another member of staff, in particular.
The nurse puts action plans together and we work together for good.

I did not get on with her at first because she is like me.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you for your feedback and kind words.
It is lovely to hear you feel supported by the team at Austen House. We pride ourselves in having a whole home approach to ensure our residents and…read more

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Review of
Barchester Austen House Care Home
from Ann J (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum came for 3 weeks respite care. She wasn't happy to come but did settle. The staff looked after her very well with all her needs. She needed attention a couple of times but the staff were always so caring and also transparent. Great communication. The head of unit/care practioner, admin assistant

& another member of staff, in particular, were especially great.

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Review of
Barchester West Oak Care Home
from Keith T (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My mother was a resident of west oak care home for five and a half years.sadly my mother passed away on the 23/07/2025.in the time my mother was there she received exceptional care from all the nurses and carers ,& staff members.everyone could not do enough for my mother, and all her family are
So

grateful she stayed at west oak right until her
Passing.thank you all,

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Review of
Barchester Farley Gardens Care Home
from Sarah W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My father-in-law has been living at Farley Gardens since it opened, and honestly, they've been amazing. The staff are so friendly and welcoming-it's got a really lovely, family feel to it. Every time we visit, we're made to feel right at home.
The grandkids love going to see Grandad (and the cake is

always a bonus!). What I really appreciate is how personalised the care is. They've taken the time to get to know him properly, and he's not just being looked after-he actually feels useful and valued, which is so important.
Huge thank you to everyone there for making it such a positive place. I recommend Farley Gardens to anyone looking for somewhere that truly cares.

Reply from Simona Cioinac, General Manager at Barchester Farley Gardens Care Home

Thank you so much for taking the time to write such a lovely review. I am so pleased that your father-in-law is so happy here and that you and your family are pleased with the care, the home and the…read more

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Review of
Barchester Stoneham Grove Care Home
from Julie S (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

When I first began looking for a care home for my Mum, I didn't think I would find one that would meet all of my expectations. Three months later Mum is at this idyllic beautiful care home, resembling a five star hotel. Every single member of staff here goes above and beyond to look after Mum's every

need. Mum's friends are able to come here for coffee and cake in these beautiful grounds. There is a weekly activity sheet where you can easily find something for everyone, myself included. The food is excellent and always looks extremely appetising, and if Mum wants something simple, nothing is too much trouble. When you walk into Stoneham Grove you are met with a really warm and friendly atmosphere. Residents laughing, chatting and having coffee together without a care in the world. I can then leave knowing Mum is being well looked after by this wonderful hardworking team that treat her like family. They even encourage me to bring my scallywag of a dog.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your review! We love having mum with us, and of course getting to see "poppy" the dog!

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Review of
Barchester West Oak Care Home
from S H (Sister of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

My sister came to west oak during Covid in 2020.
Visiting could have been difficult, but the staff were amazing accommodating loved ones in a safe way.
The staff here are wonderful, very caring and friendly, in fact they are like family.
My sister was previously in a new care home which cosmetically

was lovely but the care wasn't there for her. Peace of mind is a great feeling, and knowing she is in good hands, gives me that feeling.
West oak is open 24/7 so you can visit any time you wish.

Reply from Ioan Tanasa, Administrator at Barchester West Oak Care Home

We sincerely appreciate your valuable feedback. Your very kind words motivates us to keep improving and sets the standard for excellence in everything we do. At West Oak, we believe that our residents…read more

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Review of
Barchester Austen House Care Home
from H K (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Both of my parents are living at Austen House as living independantly was not suitable anymore. They are both doing really well under the care of all the amazing staff. The home is lovely, there are activities if they want to join in & the food is great. My family & I are very happy that they are so

well cared for. Thankyou

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum and dad are both doing well at Barchester Austen House. At Austen House, we strive every day to provide…read more

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Review of
Barchester West Oak Care Home
from L F (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I have found that our friend is well looked after by helpful and approachable staff.
West Oak is a pleasant environment with garden areas which allows people in the home to enjoy the sunny weather.

Reply from Ioan Tanasa, Administrator at Barchester West Oak Care Home

We sincerely appreciate your valuable feedback. Your feedback motivates us to keep improving and sets the standard for excellence in everything we do. At West Oak, we believe that our residents and…read more

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Review of
Barchester Stoneham Grove Care Home
from A J (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

My dad moved to Stoneham Grove after nearly 3 years in another care home. He's now nearer to us which makes visiting much easier. He has dementia which is worsening.
The pre, during and after care and attention has been excellent. Staff genuinely care about each individual there, encouraging and supporting

them in their daily living. Dad is stimulated by lots of the activities, and very comfortable in a luxurious room with its own patio. If I ever need to speak to the staff, they are always available to listen. They have ensured that Dad's transition from one home to another went smoothly and very well. Stoneham Grove cares about relatives as well as residents. I am very happy that my dad lives in such a lovely environment, with lovely people.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review. Dad is joy to care for. He has settled in really well. We love having him with us, and getting to know him. We are thrilled that you chose us with dad to be his new home.

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Review of
Barchester Stoneham Grove Care Home
from David J (Son of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

After a fall which resulted in broken bones in both legs, my mother was not able to return home.
The staff at Stoneham Grove went to great lengths to expedite her assessment and arrival at the home.
All the staff were excellent and really cared for mum and ensured that her every need was met.
My

brother and I regularly commented that we might move in.
Mum has now returned home and if she needs more care in the future, for either recovery or more permanent care, this home will be at the top of our list.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, mum was a pleasure to look after! And we are so glad to see her back to visit her friends!

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Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Barchester Healthcare Ltd Locations in Berkshire (4)

Barchester Healthcare Ltd Reviews in Berkshire (230)

Barchester Farley Gardens Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Farley Gardens Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Farley Gardens Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Farley Gardens Care Home

Barchester Stoneham Grove Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Awards / Recognitions (14)

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