Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Thank you.

Thank you to the whole team at West Oak Care Home.

Our Mother went into West Oak in July 2020, for residential dementia care. She died there on 21 May 2026. In that time, incl during Covid visiting restrictions, she was looked after with kindness, empathy & skill. The nursing staff & carers provide exemplary care & professionalism. We have always been especially grateful that the main dementia nursing team have remained the same for almost the whole of Mum's stay, which has meant they knew her and her needs so very well. Also the lead carers are long term, Mum was on affectionate terms with most of them. During the short period of decline leading up to her death everyone at West Oak provided care & support to Mum & us, her daughters, with diligence & genuine thoughtfulness for what was ahead. We are most grateful that at the end, Mum's nurse & carer were people she knew well & trusted. We were all in safe hands. Every member of the wider team is approachable & helpful. I think West Oak understands that staff are the most crucial thing.

My own experience was that all involved were very professional, hard working, kind and caring.

Chef kind as well as skilled. Relatives and friends cared for as well.

Always a very warm & friendly welcome. Staff can't do enough for you. We found our mum to be well looked after during her respite care. Will definitely use Farley Gardens again if respite is required. Mum had many visitors while she was there, who were all treated as if they were part of the community family. Cannot think of anything negative.

Our late Mum, who was suffering from Dementia, received excellent service from all the staff at West Oak. She was well cared for for over 2 years, with understanding on behalf of the nurses and carers. If we needed to be informed of any changes to Mum's condition they did so. I would highly recommend them to anyone.

My wife is a guest for respite. She has Alzheimers. Mobility bad Speaking - only a few words at a time. She had spent time last year for respite last July so was known by a lot of staff. All staff are professional and kind, fully understanding her needs and wants she is happy so no tears when I visit or leave. She is encouraged to partake in activities and loves to go outside. My dealings with CEO and Secretary are professional friendly and understanding

There is a new manager and neither myself or my mother have met her.

My father was resident here for almost 3 years before he passed away. When he arrived he was very ill but the high level of care he received meant he recovered and began to flourish. EVERY member of staff is kind, caring, professional and always had dads best interest at heart, my family and I can not thank them enough for what they have done to enhance dads final years. We were always kept fully up to date with dad's various medical issues. His room was constantly tidied. His personal needs were a top priority and never at any point was he unattended for too long .. they even baked him a cake on his birthday . If you are looking to place a loved one at West Oak, I can not recommend this care home more highly. This was definitely the best choice we made for my dad's care.

My mum came to Stoneham Grove for a little holiday last Autumn & has since stayed on as a permanent resident. She is very happy there, the staff are extremely attentive & friendly, putting that extra effort into making sure the residents are happy. Mum loves the delicious sounding meals, really thrives on all the company & takes part in several activities of which there are many with varied themes, visitors are welcomed to join in too! It always feels a very happy place, lovely to visit her there & know that she has 24/7 care & is enjoying her stay!

My Father enjoyed nine weeks respite care and we would not hesitate for him to return to Stoneham Grove for further respite or permanent care should the need arise.

My wife has Alzheimer's and has been for several respite stays at Stoneham Grove, the last in April 2026. She has been very happy and well looked after there. The staff have always been polite and welcoming to both of us. They also understand her needs and recognise her from previous visits.

A high quality home backing onto woods and a nature reserve. The home itself is only just over a year old and reminds me of a high standard hotel. However, it is the staff who make the real difference. They make time to chat with and care for residents and their visitors. They are friendly and nothing is too much trouble. Food is prepared and cooked on the premises and caters for a wide variety of tastes. There are usually 3 forms of entertainment per day ranging from simple playing of particular styles of music in one of the beautiful lounges to days out. It is an accepted fact that the cost to live in care homes are high and whilst this may be on the higher side locally, I am assured by a friend who works in these environments that it offers so much more and better facilities for the residents. All rooms have en suite, a large TV, a comfortable bed and chairs. So glad I put my Dad here. I know he is well cared for, safe and warm.

My mother moved into West Oak two months ago following a stay in the hospital. She has settled in quickly and seems very happy. All the staff are friendly and welcoming. My mother is well cared for, and the food is great. The activities staff do a great job ensuring there are plenty of activities to keep the residents entertained.

Murali is the chef and abul my server both very attentive

She is in a much better emotional and mental condition since moving in here and she is very happy with the care she is recieving.

My uncle is very well looked after by all the staff and when he became very anxious and confused they immediately helped him by contacting the GP, who gave him some medication and now he is happier, relaxed and sleeping well. The staff really care about his wellbeing and are on call whenever he needs them. This helps me too, to know I don't have to worry about anything.

It is a huge decision to move your loved one to permanent care & the thought for my siblings & I was both emotional & terrifying. Farley Gardens care has made this huge transition easy & painless. We have gone from worrying everyday to knowing she is safe & very well looked after. Mum is happy, safe & no longer anxious & all of our worries have gone. All of our visits with Mum are now enjoyable & we leave her safe &, happy & content.

I couldn't of asked for anything better for her and I know she will have the best quality of life here.