Barchester Healthcare Ltd in Berkshire | 4 Care Homes

Review of
Barchester Austen House Care Home
from E A (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Dad has stayed at Austen House twice before and been very well looked after. This time we needed emergency respite care as mum had a fall and was in hospital. Staff at Austen House were very quick to accomodate him and he was very well looked after. They were able to be flexible with length of his stay

and kept us informed every step of the way. I definately reccomend Austen House.

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Review of
Barchester West Oak Care Home
from E G (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

This is not our first respite care and we have always been impressed by West Oak care.
I wish to say that the nursing care remains excellent. I could not have wanted better attention from the nurses who had much to deal with. Staff as always, friendly and attentive.
However this time the cleaning

of the bathroom was poor and, worse, an infection on A's big toe, clearly visible, was not noticed for at least three days so I do not feel his personal care was sufficiently well done.

Reply from Barchester, The Feedback Team at Barchester West Oak Care Home

Thanks for taking the time to leave your review, it's wonderful to hear your lovely feedback for our nursing care and friendly team at West Oak Care Home. We're sorry you were unhappy with the cleanliness of the en-suite at times, our staff do the upmost to make sure all of our environments are cleaned to a high standard, however, your feedback has been shared with the home. We've spoken to the home who confirmed they made a GP referral for the foot issue as soon as it arose and we're sorry if this wasn't communicated clearly to you fully. If there's anything more you'd like share, you can reach us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Austen House Care Home
from M P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

I find Austen House to be outstanding if there are issues they look to resolve them asap. The receptionist bends over backward for me, as well,, senior activities lead, home administrator and another member of staff, in particular.
The nurse puts action plans together and we work together for good.

I did not get on with her at first because she is like me.

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Review of
Barchester Austen House Care Home
from Ann J (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum came for 3 weeks respite care. She wasn't happy to come but did settle. The staff looked after her very well with all her needs. She needed attention a couple of times but the staff were always so caring and also transparent. Great communication. The head of unit/care practioner, admin assistant

& another member of staff, in particular, were especially great.

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Review of
Barchester West Oak Care Home
from Keith T (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My mother was a resident of west oak care home for five and a half years.sadly my mother passed away on the 23/07/2025.in the time my mother was there she received exceptional care from all the nurses and carers ,& staff members.everyone could not do enough for my mother, and all her family are
So

grateful she stayed at west oak right until her
Passing.thank you all,

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Review of
Barchester Farley Gardens Care Home
from Sarah W (Daughter-in-law of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

My father-in-law has been living at Farley Gardens since it opened, and honestly, they've been amazing. The staff are so friendly and welcoming-it's got a really lovely, family feel to it. Every time we visit, we're made to feel right at home.
The grandkids love going to see Grandad (and the cake is

always a bonus!). What I really appreciate is how personalised the care is. They've taken the time to get to know him properly, and he's not just being looked after-he actually feels useful and valued, which is so important.
Huge thank you to everyone there for making it such a positive place. I recommend Farley Gardens to anyone looking for somewhere that truly cares.

Reply from Simona Cioinac, General Manager at Barchester Farley Gardens Care Home

Thank you so much for taking the time to write such a lovely review. I am so pleased that your father-in-law is so happy here and that you and your family are pleased with the care, the home and the team. Thank you again for this wonderful review my team and I really appreciate your kind words.

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Review of
Barchester Stoneham Grove Care Home
from Julie S (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

When I first began looking for a care home for my Mum, I didn't think I would find one that would meet all of my expectations. Three months later Mum is at this idyllic beautiful care home, resembling a five star hotel. Every single member of staff here goes above and beyond to look after Mum's every

need. Mum's friends are able to come here for coffee and cake in these beautiful grounds. There is a weekly activity sheet where you can easily find something for everyone, myself included. The food is excellent and always looks extremely appetising, and if Mum wants something simple, nothing is too much trouble. When you walk into Stoneham Grove you are met with a really warm and friendly atmosphere. Residents laughing, chatting and having coffee together without a care in the world. I can then leave knowing Mum is being well looked after by this wonderful hardworking team that treat her like family. They even encourage me to bring my scallywag of a dog.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your review! We love having mum with us, and of course getting to see "poppy" the dog!

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Review of
Barchester West Oak Care Home
from S H (Sister of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

My sister came to west oak during Covid in 2020.
Visiting could have been difficult, but the staff were amazing accommodating loved ones in a safe way.
The staff here are wonderful, very caring and friendly, in fact they are like family.
My sister was previously in a new care home which cosmetically

was lovely but the care wasn't there for her. Peace of mind is a great feeling, and knowing she is in good hands, gives me that feeling.
West oak is open 24/7 so you can visit any time you wish.

Reply from Ioan Tanasa, Administrator at Barchester West Oak Care Home

We sincerely appreciate your valuable feedback. Your very kind words motivates us to keep improving and sets the standard for excellence in everything we do. At West Oak, we believe that our residents and relatives deserves nothing but the best, and we're committed to delivering just that. Please remember that your family will always be welcomed here.

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Review of
Barchester Austen House Care Home
from H K (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Both of my parents are living at Austen House as living independantly was not suitable anymore. They are both doing really well under the care of all the amazing staff. The home is lovely, there are activities if they want to join in & the food is great. My family & I are very happy that they are so

well cared for. Thankyou

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum and dad are both doing well at Barchester Austen House. At Austen House, we strive every day to provide the very best care and support for our residents and relatives. Thank you for choosing Barchester Austen House.

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Review of
Barchester West Oak Care Home
from L F (Friend of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I have found that our friend is well looked after by helpful and approachable staff.
West Oak is a pleasant environment with garden areas which allows people in the home to enjoy the sunny weather.

Reply from Ioan Tanasa, Administrator at Barchester West Oak Care Home

We sincerely appreciate your valuable feedback. Your feedback motivates us to keep improving and sets the standard for excellence in everything we do. At West Oak, we believe that our residents and relatives deserves nothing but the best, and we're committed to delivering just that.

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Review of
Barchester Stoneham Grove Care Home
from A J (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

My dad moved to Stoneham Grove after nearly 3 years in another care home. He's now nearer to us which makes visiting much easier. He has dementia which is worsening.
The pre, during and after care and attention has been excellent. Staff genuinely care about each individual there, encouraging and supporting

them in their daily living. Dad is stimulated by lots of the activities, and very comfortable in a luxurious room with its own patio. If I ever need to speak to the staff, they are always available to listen. They have ensured that Dad's transition from one home to another went smoothly and very well. Stoneham Grove cares about relatives as well as residents. I am very happy that my dad lives in such a lovely environment, with lovely people.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review. Dad is joy to care for. He has settled in really well. We love having him with us, and getting to know him. We are thrilled that you chose us with dad to be his new home.

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Review of
Barchester Farley Gardens Care Home
from D W (Son of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

I visited the home three times before deciding to move my mum in. Even on short notice, the manager and staff were ready to receive me. It's a beautiful home with very friendly and welcoming staff, and the manager is always there for us. The hospitality is excellent-nothing is ever too much for them.

The food is fantastic, and I really enjoyed having lunch with my mum. I can see that my mum is very happy, and her mobility and mood have improved. I highly recommend this place to everyone.

Reply from Simona Cioinac, General Manager at Barchester Farley Gardens Care Home

Thank you so much for taking the time to write this lovely review. Myself and my team really appreciate your kind comments and we are so pleased mum is settling well and enjoying her time with us, we are so pleased to have her here. Thank you again.

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Review of
Barchester Stoneham Grove Care Home
from David J (Son of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

After a fall which resulted in broken bones in both legs, my mother was not able to return home.
The staff at Stoneham Grove went to great lengths to expedite her assessment and arrival at the home.
All the staff were excellent and really cared for mum and ensured that her every need was met.
My

brother and I regularly commented that we might move in.
Mum has now returned home and if she needs more care in the future, for either recovery or more permanent care, this home will be at the top of our list.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, mum was a pleasure to look after! And we are so glad to see her back to visit her friends!

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Review of
Barchester Stoneham Grove Care Home
from Karen P (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

Mum is very happy and settled in Stoneham Grove, due in no small part to the kind, caring, friendly and efficient staff. It was a difficult decision for her to become a permanent resident but one she hasn't regretted. Her room is comfortable with a seating area outside looking out to Sulham Woods.

Mum enjoys the food and many of the activities on offer. I very much enjoy the delicious cake which is always available! The Manager is very approachable and helpful - I would recommend Stoneham Grove.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your lovely review, we really love having mum with us here at Stoneham Grove.

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Review of
Barchester Stoneham Grove Care Home
from Brian S (Husband of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

Very pleased with room, facilities and particularly the staff who were all very pleasant and helpful.
We will certainly use again when the circumstances arrive.
Every effort is made to include residents in activities at which ever level they wish.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review, look forward to seeing you again soon

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Review of
Barchester Stoneham Grove Care Home
from K B (Granddaughter of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

It was a difficult family decision for my Gran to move into a care facility. Stoneham Grove is local to me and fabulous. My Gran is stimulated, well fed and above all, well looked after. The staff all know their residents and have all put my mind at ease. The activities timetable is fantastic. Day trips

are regular and well enjoyed. The grounds are beautiful, as is the 'cafe' in the orangery where you can help yourself to tea, coffee, squash and cake. I really appreciate how present and contactable the management team are. I would (and do!) recommend Stoneham Grove to anyone who is looking for a care home for themselves or a relative.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review, we love having gran with us here at Stoneham Grove. She certainly brightens up our day, seeing her happy smiley face! Thank you again, GM.

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Review of
Barchester Stoneham Grove Care Home
from B H (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My father is now a permanent resident at Stoneham Grove after an initial two week respite stay.we were so impressed with every aspect of this care home. Being such a difficult and emotional decision to make, it was important that dad has the best care we could find for him, and Stoneham Grove ticked

all of the boxes for us. Although a fairly new resident, dad has settled in so well and already feels at home. Every member of staff I have dealt with has been friendly and approachable, kind, compassionate and helpful . Although dad is in a care home, it feels like I'm leaving him in a five star hotel which offers peace of mind to the family. It is a very pleasant place for the visitors as well as dad. Also I have been kept well informed of all of the activities, trips and facilities on offer. I am honestly sleeping better , knowing my dad's welfare is a priority. So glad that we found this care home!

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your review, we are so glad that dad has settled with us.

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Review of
Barchester Austen House Care Home
from Rachael H (Granddaughter of Resident) published on 30 May 2025 Submitted via Website • Report

Overall Experience

The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family

were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible.

Reply from Katherine Mahoney, General Manager at Barchester Austen House Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. its privilege to have been able to care for your grandad during his final weeks and we are grateful his was able to pass with dignity in comfort of his own room. We also take great pride in supporting families and make them feel welcome and we are glad you felt supported by our team.

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Review of
Barchester Stoneham Grove Care Home
from C S (Friend of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

Stoneham Grove is simply the best. The care every resident gets is second to none. All the staff know every resident and engages them in all activities. Nothing is ever too much trouble. There is something to do for everyone. Our friend really enjoyed her respite care and said quite rightly - it is

like a 5 star hotel. She has already booked her next respite with a view to stay permanently.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you so much for your lovely review. We are really happy that your friend enjoyed her stay, and considering Stoneham Grove as her home.

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Review of
Barchester Stoneham Grove Care Home
from T M (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My mum has just had a respite care break at Stoneham Grove and this was her first time stay in a care home setting. The experience has been excellent from start to finish and mum was put at ease straight away. In mum's words, she said "although Stoneham Grove is a beautiful new home, it's not that that

makes it, it's the wonderful people that work there". She had a great time and will definitely be back. It also gave us peace of mind to know that she was well cared for.

Reply from Jodie Lunnon, General Manager at Barchester Stoneham Grove Care Home

Thank you for your review. We loved mum having to stay with us, we miss her already. See you soon at a Stoneham Social.

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Care Homes Owned by Barchester Healthcare Ltd in Berkshire

Barchester Healthcare Ltd Locations in Berkshire (4)

Barchester Healthcare Ltd Reviews in Berkshire (224)

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Farley Gardens Care Home

Barchester Stoneham Grove Care Home

Barchester West Oak Care Home

Barchester Austen House Care Home

Barchester West Oak Care Home

Barchester Stoneham Grove Care Home

Barchester Farley Gardens Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

Barchester Austen House Care Home

Barchester Stoneham Grove Care Home

Barchester Stoneham Grove Care Home

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