Care Homes Owned by Barchester Healthcare Ltd in Hampshire

We have absolutely no concerns around the home, carers, environment etc - everyone is wonderful but... the garden is looking very tatty, overgrown and unloved. I know you now have a gardener but she cannot keep on top of it on so few hours. When we viewed the home, the garden was lovely - its really deteriorated. The residents pay a huge amount of money and the garden is so important to them - it is their outside world and they deserve better.

Strongly recommend and special reference to Sammy.

There are not enough carers and it would be good to have some consistency to help build trust and familiarity. No cleaners at the weekend does not seem adequate. Cleaning has improved this week.

Marnel Lodge Care Home provides truly outstanding care in a warm, welcoming environment. The staff are compassionate, attentive and always go the extra mile to ensure residents feel safe, valued and respected. The facilities are excellent, and the genuine kindness shown every day gives complete confidence and peace of mind. Highly recommended.

Quite apart from all this; the magic of Florence Court is the staff. Right from Sarah the general manager downwards, everyone has been absolutely brilliant.

I would highly recommend this care home. A huge thank you to all the staff.

Communication between night + day staff is sometimes not in place ie: room not cleaned + bed not made until late in day.

My mum was here from end of June 2025 until the 1st of july 2026 ,we have had so many worrys about mums care at st thomas care home so many red flags to many to mention, neglect in medical care and treatment ,illness ignored no help gotton for her ,cuts bruises no explanation given for her injuries, many unattended falls ,left dirty soiled ect we were in talks to move her as the neglect would kill her in the end ,but it was to late mum was dieing, 3 days she clung on in the home to frail to be moved to hospital, she was left in pain for hours even tho med were prescribed by the doctor ,nobody checked her to see her pain just left ,she was given regular pain med under 24 hour after the doctor came in a few days later she had to listen to another neglected resadent screaming and banging her bedroom door nobody came to help ,mum wasn't even aloud to die in peace if you truly love your family members don't put them at st thomas care home not enough staff and not enough care or compassion

all of his family from across the UK, had a very enjoyable and rewarding day. Thanks to the care home staff who decorated one of the lounges for my fathers birthday and provided a well appreciated lunch, drinks and a wonderful birthday cake. This was finished off with singing and dancing in the afternoon.

All the staff were friendly and caring and looked after Mum very well. The room was spacious and clean and we were able to visit and sit in the lovely garden. The choice of food was good and provided gluten free options. Would recommend and use again.

Mum became a resident of Rothsay Grange in Jan 2026 after a lengthy hospital stay. She was understandably anxious, but by day two it was as though she'd always lived there. She settled in quickly, made friends almost immediately, and the staff have been so kind, caring and supportive. Mum often tells us how much she loves living here, and we have peace of mind knowing she is safe, happy and well looked after. The home itself is beautiful. From the moment you walk into reception, it feels more like a five-star hotel than a care home. The lounge is a lovely place to enjoy a cup of tea and a slice of cake with Mum, and she especially enjoys the hair salon onsite. Her room is modern, spacious and beautifully furnished, with plenty of storage. The dining room is impressive, and the food is exceptional. On her birthday, the staff sang Happy Birthday and surprised her with a cream cake, making Mum feel truly special. We honestly couldn't ask for a better place for Mum to call home.

The staff were attentive and helpful. There was always someone there to answer questions and concerns. The rooms were tidy and clean, though my mother's room was furtest away in respect of distance from lounge so cleaning time was sometimes rather late.

My Mother has been a resident at Denmead for just over 6 years - in all that time we couldn't have asked for better care attention and love - the kindness and help towards myself had also been no less than excellent and I cannot thank Abbie and her whole team enough

Thank you all.

A very enjoyable stay for my 2 week respite. I needed a peaceful surrounding when I came out of my hospital operation and Shawford Springs certainly delivered that. I've enjoyed joining in the activities and my visitors were made very welcome. The only thing that I think should be addressed is that when the weather is extremely hot a fan should be placed in the room.

I have had all the help and advice I needed.

The staff and home were wonderful for my Dad. They had gone above and beyond to make sure my Dad had been comfortable, and the care had been lovely. I would recommend them in a heartbeat. Thank you to all xx

It is a beautiful place to stay calm & quiet, comfortable rooms, gardens that are safe, in beautiful surroundings. Healthy delicious meals, particularly the meat dishes and deserts, but need more variety in menu. Home made cake & cookies everyday. Interesting activities but need a library downstairs also music to play in lounges. My medication needed extra attention from senior carers always there to assist me.

He enjoyed the food and the morning walks as well as being allowed, at times, to chat with folks in the entrance area! As a family we were well supported and kept informed regularly. A good experience. Thank you.

My dad went in for a 2 week respite and has now returned home. We are hopefull that when home becomes too much that he returns here permanently.