Barchester Healthcare Ltd in Northumberland | 4 Care Homes

Review of
Barchester Woodhorn Park Care Home
from Yvette T (Daughter-in-law of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

We were really nervous about leaving my mother in law for the first time but the manager and the team really made it easier. Nothing is too much trouble, all of the staff are brilliant and made her welcome. She's come back from a much needed respite happy and made some friends and we are so grateful.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from Brenda D (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad has Alzheimer's and mixed dementia. It was becoming increasingly difficult and unsafe for him to live independently in his own flat (even with a home care package). He loves it here. The staff are, without exception, very caring and understanding of his needs. The home is always immaculate, and

very welcoming and inclusive. I am so happy in the knowledge that my dad is being looked after by the very best 'team'.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Meadow Park Care Home
from Carol M (Wife of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff very welcoming on stay, made you feel relaxed, assured, nothing was anything of a bother to them, you just had to ask, and it was all (staff) that were so accommodating. Room was kept well, clean and fresh. Food very good menu. Activities well organised. Gardens kept neat and tidy, residents can

sit and enjoy the garden to relax in. Felt like a family home from home.

Reply from Jane Longstaff, Divisional Sales & Marketing at Barchester Meadow Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from E B (Great-Niece of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

Throughout her time as a resident of Station Court in Ashington, my aunt has received nothing short of first-class holistic care and attention. The atmosphere is exceptional, friendly, caring and homely. The meals and snacks are superb and she never goes hungry. All staff are so caring and as well as

ensuring excellent treatment ensure that my aunt and others feel 'at home'.

Reply from Jane Longstaff, Divisional Sales & Marketing - NE & Scotland at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Station Court Care Home
from J G (Grandson of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent team, my grandma moved into Station Court and has settled in well, the whole team can't do enough to help, the food and activities teams provide a brilliant service, it's wonderful to see the residents are given a choice and help work on the garden etc. My gran loves the trips out and no longer

feels lonely and has made so many friends, I don't worry about her anymore thanks to the staff and management team.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from Martin B (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

I have found access to the home to be very easy and welcoming. When making enquiries regarding my father both staff and management have been helpful and open to discussing matters. The environment is always clean and tidy and has a relaxed atmosphere.

Reply from Jane Longstaff, DSM NE & Scotland at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from Beth G (Granddaughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

This is my grandad's first week at Woodhorn Park and the care and compassion that is shown here is fantastic! Everyone is so friendly and approachable and all of our questions have been answered. He has been involved in activities such as singing and dominoes and has sat in the garden! As a family we

cannot thank you enough, you are all amazing!

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from John S (Husband of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Everything at the home appears to be good to satisfactory. I have not filled in the V.F.M question as this is still in the process of finalisation.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from E S (Daughter of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

My father loves being at the care home which has put my mind a easy any concerns I have had have allways been delt with straight away. Staff management always have a smile and greeting for all who cross their thresh-hold.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Station Court Care Home
from J P (Husband of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife came into Station Court in January and I am very happy with the accommodation and care that she has received. The staff are friendly and cheerful. When I come in to visit. I am also made to feel welcome. Overall I am very happy with our situation now.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from Nichola D (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Excellent care home, friendly staff, management and staff listen to requests and opinions of resident and family,staff in Chester court can't do enough to accommodate my Mam's needs, lovely spacious room. Love everything about it!

Reply from Laura Tindle, General Manager at Barchester Chester Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Chester Court Care Home
from Simon D (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent friendly staff. Rooms first class. All areas spotlessly clean. Admin staff very efficient. Care staff very respectful and caring. Great activity programme. Five stars from me.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Meadow Park Care Home
from Thomas S (Husband of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are excellent, caring & thoughtful, even though turnover appears high a very high standard is maintained. A suggestion is to try to keep same staff when possible on the dementia 1st Floor to maintain the resident carer relationship and if possible always female staff. Special mentions to 4 staff

members in particular for their initiative and caring roles.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager - NE & Scotland at Barchester Meadow Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Meadow Park Care Home
from K L (Granddaughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

When a certain member of staff (which I won't name on here) speaks to a nearly 97 yr old with such a foul attitude is absolutely disgusting. This was infront of my mother who was visiting so I dread to think how she speaks to residents when visitors are not there.
Telling my elderly grandmother who

has dementia can not retain information that it's disgusting the amount of dirty laundry she's making. Also that it's ridiculous the amount of incontinence pads she was using. This was all said in an abrupt manner, she was spoken to after my mam reported it but my concern is how many residents does she do this to that can't speak up?
I will take this higher if I ever hear or see anything again.
Other than this one member of staff I can't complain about the rest as they are all fantastic just a shame one bad apple.

Reply from Feedback Team, The Feedback Team at Barchester Meadow Park Care Home

Thanks for leaving your review. We appreciate you bringing these concerns to our attention and wish to help you right away as we understand you haven't yet raised these to the Manager, please do reach out to the home management team or if you prefer, email your concerns to us at feedback@barchester.com so we can pass these over to the home for you. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Station Court Care Home
from Brian R (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I find this care home looks after its residents with dignity and respect. All aspects of a residents needs are thought about and met. The staff are very friendly and go out of their way to keep the residents happy. The activities they provide for the residents are excellant. The food that is provided

is very good. The staff are very motivated to care for the resident and the management of the home is first class. Thank you Station Court for everything you do for my mum.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Station Court Care Home
from Myrian W (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been made very welcome @ Station Court Staff are lovely, understanding & supportive.
Great facilities, very happy I managed to find this care home (after a long search!) that meets Mum's needs.

Reply from Sarah Kelly, General Manager at Barchester Station Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review of
Barchester Chester Court Care Home
from Ann B (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mam had a fairly short stay at Barchester Chester Court Care Home, Bedlington. My mam had a cancer in a very personal area, she passed away there on the 16th January 2025. The care and kindness given to my mam was amazing. The team there were outstanding. I could not thank them enough. Mam was treated

in a very professional way whilst staff still made sure Mam kept her dignity. They absolutely covered her with love. Also, through her final days, the care they gave to us, as a family, was amazing. The home was lovely and friendly and did not smell like a care home. All I can say is a massive thank you. You all are an amazing group of people.

Reply from Laura Tindle, Operations Manager at Barchester Chester Court Care Home

Thank you for your very kind review, it was a pleasure to know your Mam and to meet you all. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Meadow Park Care Home
from Sandy M (Husband of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Very good care for my wife over the past three years.

Reply from Julie Bond, GM at Barchester Meadow Park Care Home

Thank you for taking the time to complete a review, it is a pleasure to care for her and enjoy your support within our service.

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Review of
Barchester Meadow Park Care Home
from Francesca R (Granddaughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Grandad is thriving at Meadow Park.
Moving a loved one to a care home can be stressful, but it was the best choice for his well-being. He enjoys his independence with support from caregivers as needed. He takes part in group activities that keep him active and engaged.
I am grateful to the staff

for making his transition smooth and for creating a warm, welcoming environment that feels like home.
For anyone thinking about this care home, I highly recommend it.

Reply from Jane Longstaff, On behalf of Meadow Park at Barchester Meadow Park Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review of
Barchester Woodhorn Park Care Home
from C R (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum recently had a six week respite stay at Barchester Woodhorn Park Care Home. This enabled Mum to recover from a long hospital stay in a safe, friendly, comfortable environment. When you first walk into the home, it has a lovely atmosphere, the residents look happy, the staff are helpful and friendly.

The home is extremely clean, well-furnished and nothing is too much trouble should you need anything. I would like to thank the manager and all the staff at Woodhorn for taking such good care of my mum.

Reply from Emma Saunders, General Manager at Barchester Woodhorn Park Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care Homes Owned by Barchester Healthcare Ltd in Northumberland

Barchester Healthcare Ltd Locations in Northumberland (4)

Barchester Healthcare Ltd Reviews in Northumberland (276)

Barchester Woodhorn Park Care Home

Barchester Woodhorn Park Care Home

Barchester Meadow Park Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Woodhorn Park Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Chester Court Care Home

Barchester Chester Court Care Home

Barchester Meadow Park Care Home

Barchester Meadow Park Care Home

Barchester Station Court Care Home

Barchester Station Court Care Home

Barchester Chester Court Care Home

Barchester Meadow Park Care Home

Barchester Meadow Park Care Home

Barchester Woodhorn Park Care Home

Awards / Recognitions (14)

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