Barchester Healthcare Ltd in Essex | 6 Care Homes

Review of
Barchester Woodland View Care Home
from Edward B (Resident) assisted by family/friend published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

Quite excellent, actually. I could not wish for better. Everything is good, the food, the staff, everything.

Reply from Adrien Csipkar, General Manager at Barchester Woodland View Care Home

Thank you so much for your lovely review. We 're so pleased to hear you are impressed with the staff at Woodland view and will pass your feedback to the team.

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Review of
Barchester Ashlar House Care Home
from L D (Son of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for almost a year and we are very grateful for the warm attentive care of the numerous staff, the welcoming atmosphere for both new residents and their family, and for the clean, tidy rooms and lounges. The staff put on lovely entertainment every day which is fantastic!

There are TVs as well as radios, but they are not disturbingly loud. The food is well prepared and plentiful. The staff also wash and groom residents who need help. A wonderful place.

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Review of
Barchester Paternoster House Care Home
from Claundine A (Friend of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

I visit my friend each month and always ask her if she is okay and happy here - always replied yes. The team here are wonderful.
The lounges both lovely and we enjoy doing the puzzles here. Thank you for caring for my friend.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your review of our home and the care we provide your friend. It is wonderful to receive such praise for our staff, and the facilities we provide the residents within our home, and visitors. I will be sure to share your positive feedback with the whole team.

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Review of
Barchester Ashlar House Care Home
from Christiane B (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Every time I visit my mother, I come away feeling at peace, happy and so very thankful that we found such a wonderful home for her. Throughout her life, my mother has always been very particular and had exceptionally high expectations, so finding a home that she would be comfortable in was a huge challenge.

Ashlar ticks every single box for her, and for my sister and I. The amount and variety of activities Ashlar runs, ensures that every resident can engage to whichever level they wish or are able. My mother enjoys sitting outside in the beautifully colourful, sensory courtyard garden, particularly during this sunny weather - it's her happy place! More than just a care home, Ashlar is a real family environment. The staff are so loving and caring to all the residents, you can tell it's more than just a job to them. She's been there now for two and a half years and she is the happiest I've seen her in many, many years. Thank you, Ashlar family!

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Review of
Barchester Woodland View Care Home
from F J (Respite Resident) assisted by family/friend published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience at Woodland View has been excellent. Staff of all levels have shown efficiency, care and compassion. The period of respite care has proved to be very beneficial for both my husband and I, thank you.

Reply from Adrien Csipkar, Deputy Manager at Barchester Woodland View Care Home

Thank you so much for your lovely review. We 're so pleased to hear you are impressed with the staff at Woodland view and will pass your feedback to the team.

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Review of
Barchester Pinetree Care Home
from Zoe N (Granddaughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

As a family we couldn't be more pleased with how the staff at Pinetree look after my nan. The staff are personable and caring, ensuring nan is looked after to the highest standard. We love the facilities and know that nan until be very happy here for a long time to come.

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Review of
Barchester Ashlar House Care Home
from J B (Daughter of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

Relative been here for over a year. Nothing to much trouble and all staff happy to go the extra mile. Very caring and extracurricular activities making a very welcome atmosphere. Extremely satisfied that relative now living in such an environment.

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Review of
Barchester Pinetree Care Home
from Katy M (Daughter of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

After shortlisting five different care facilities, Pinetree was unquestionably the clear choice for Dad. The staff demonstrate exceptional warmth, professionalism, and genuine care that creates a truly positive and encouraging environment for all residents. Dad's walking has improved significantly,

he's discovered a love of painting, and enjoys the beautiful garden. The organized visits and special celebrations are wonderfully planned-the VE Day commemorations were particularly moving. We couldn't be happier with our choice of Pinetree, the combination of excellent facilities, great management, compassionate staff, engaging activities, quality food, and individualized care creates an environment where residents don't just receive care-they truly thrive and live fulfilling lives. We would wholeheartedly recommend Pinetree to any family seeking exceptional care for their loved one. The peace of mind we have knowing Dad is in such capable, caring hands is invaluable.

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Review of
Barchester Paternoster House Care Home
from D S (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Paternoster has taken good care of my dad for some six weeks now. The home is of a high standard, clean and well furnished. A great activities team work hard to create a fun environment. Food menu is carried and sufficient. One to one care has been very good. Garden area could be improved. Overall a

good experience had by my father.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive feedback on the care we provide; its a pleasure having your father here at Paternoster House.

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Review of
Barchester Ashlar House Care Home
from Joanne M (Niece of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

My aunt asked to go to the toilet and had to wait an hour before she was taken. This is not acceptable. While I was there another lady asked to go to the toilet and she had to wait over two hours. It was only when I made a complaint to one member of staff, in particular, was she then taken. The member

of staff said she had to wait as other nurses were seeing to other patients, but she was just doing office work and could have taken her. She was very unhelpful and said her work in the office was more important. Surely patient care should be the priority especially as they rely on the staff for everything. It is a basic human right to be able to go to the toilet and not have to wait atleast an hour to be taken.

Reply from Feedback Team, The Feedback Team at Barchester Ashlar House Care Home

Hi Joanna, thanks for taking the time to leave your review. Were sorry to read of your experience with us. The home have advised that you raised your concerns with the staff on duty at the time and we understand your loved one was assisted as soon as possible. Thank you for sharing your feedback with us, if you have anything further you'd like to advise our team, please reach out to us on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Ashlar House Care Home
from Sandy A (Friend of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Due to the distance involved, we visit our friend (of over 50 years!) about three times a year. Each visit varies in timing - sometimes morning, sometimes afternoon - but we have always found the staff to be engaging with residents in a positive and warm atmosphere. Our friend has certainly benefitted

from this experience and has, despite some mobility problems, happily involved herself in all activities. Thank you.
Rod Allen

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Review of
Barchester Ashlar House Care Home
from Rod A (Friend of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Our friend of over 50 years and we visit at least 3 times a year due to the distance. She is so happy and comfortable and joins in every possible activity, despite her mobility problems. Thank you for taking such good care of her.

Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care Home

Thank you so much for your kind words! We're truly grateful for your feedback. Our team works hard to provide compassionate and personalised service, and it's always rewarding to know it's making a difference.

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Review of
Barchester Pinetree Care Home
from J L (Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

Perfection does NOT need a review in my opinion.

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Review of
Barchester Leonard Lodge Care Home
from Debz D (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Amazing care.
I never wanted mum to go into a home but since being here she is actually happy again .
I honestly can relax and know she is well taken care of.
Staff really care and get to know the residents.
The lady's who run the entertainment side .
Completely throw themselves into their role,

they know all residents likes and dislikes but more than that they include every resident.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, I will ensure all of your amazing feedback is shared with the team.

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Review of
Barchester Leonard Lodge Care Home
from Barbara W (Sister of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

I first viewed Leonard's Lodge on an open day and was very impressed with the show round. I have been a carer for my brother for 2years but there had been a rapid decline in his health, diagnosed with dementia February 2024, I was advised by his GP to try respite care. I was offered a room at Leonard

Lodge for 4 weeks which was successful so the decision was made to make the arrangement permanent commencing 15th May. I have experienced nothing but kindness from all the staff making the transition a smooth one. My brother is enjoying his new home, he is well catered for and safe.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback, I will ensure all staff on Memory Lane are informed of your kind, positive words,

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Review of
Barchester Pinetree Care Home
from P B (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Found all the staff to be friendly, welcoming and supportive of my elderly dad and his medical conditions. Very understanding of my questions as his daughter and supportive of me also. Dad found his room and the food excellent, pleasant stay and enjoyed chatting with staff and residents staff diligent

regarding dad's medication administration, also going above and beyond to ensure his comfort. Dad did worry about his laundry but was reassured when it arrived back clean the following day, would recommend Pinetree for excellent 24 hour care.

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Review of
Barchester Woodland View Care Home
from Margaret O (Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

I have been in this care home for approx 18 months. I soon settled in and joined in with activities. The staff are all very helpful and if need be if I wanted help or was worried about anything I feel that I could talk to anyone of them and they would help and reassure me. Our rooms are comfortable;

my son and daughter arranged to have a couple of bits of furniture from my home which has made a very pleasant room, a bit more like home.

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Review of
Barchester Woodland View Care Home
from Susan B (Sister of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

My brother received an excellent quality of care and support. He had a lovely bright room that was very family friendly. The staff were attentive and caring and he was relaxed and comfortable.
The menu at meal times was varied and the quality of the meals was really good.
Our thanks go to all staff

involved in his care.

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Review of
Barchester Paternoster House Care Home
from J H (Respite Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

Everyone was helpfull and friendly. Care provided was good. Person centred care plan in place including nutritional needs. Great activities catered for specific interests too. Care home was very clean. Rooms were clean and comforting.

Reply from Cornia Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your wonderful five-star review of our home and the care we provide. I feel proud to share such positive feedback with the teams here at Paternoster House. It was a pleasure to have you stay, please feel free to visit at any time, join our activities or simple relax in the caf. We're here for you should you ever need us.

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Review of
Barchester Woodland View Care Home
from J H (Sister of Resident) assisted by family/friend published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

This was my first experience of a manicure and found it absolutely wonderful. The technician was gentle, kind and caring. My first experience but certainly not my last! Thank you.

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Care Homes Owned by Barchester Healthcare Ltd in Essex

Barchester Healthcare Ltd Locations in Essex (6)

Barchester Healthcare Ltd Reviews in Essex (510)

Barchester Woodland View Care Home

Barchester Ashlar House Care Home

Barchester Paternoster House Care Home

Barchester Ashlar House Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Ashlar House Care Home

Barchester Pinetree Care Home

Barchester Paternoster House Care Home

Barchester Ashlar House Care Home

Barchester Ashlar House Care Home

Barchester Ashlar House Care Home

Barchester Pinetree Care Home

Barchester Leonard Lodge Care Home

Barchester Leonard Lodge Care Home

Barchester Pinetree Care Home

Barchester Woodland View Care Home

Barchester Woodland View Care Home

Barchester Paternoster House Care Home

Barchester Woodland View Care Home

Awards / Recognitions (14)

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