Barchester Healthcare Ltd in Essex | 5 Care Homes

Review of
Barchester Leonard Lodge Care Home
from Nicola G (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My Mother is very happy and comfortable in the nursing home, she is dealt with dignity by all the staff, staff are all very friendly to residents and visitors. The staff also pop in to check on my Mum, even when she has not asked for them and wave to her as they pass her room, as she is bedbound, it

makes her feel not forgotten.
The new decor and carpets make the place look very welcoming and make the place look smart.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your feedback and lovely praise of the staff, I will ensure all staff receive this feedback. We all very much enjoy looking after your Mother.

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Review of
Barchester Woodland View Care Home
from Frances B (Respite Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My stay at Woodland View was excellent. Everything was just perfect. The food was varied & delicious & catered for all needs. If an item was requested it was provided quickly. The staff were kind, efficient & helpful at all times although extremely busy at times everything was done with a smile. The

carers I found to be very professional & always able to assist, some more than others. The grounds & gardens are delightful & a credit to the gardner who works tirelessly looking after them. Management always available if needed. I thoroughly enjoyed my respite care & would recommend it all.
Thanks for all you did for me.

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Review of
Barchester Pinetree Care Home
from D B (Respite Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

I spent two weeks in Pinetree Care Home on respite care and considering the luxurious decor, sadly the care was not up to standard. The food and drink were very poor and frequently served cold.
There are not enough caring staff but those that I did see were very pleasant and did their best.
The

bedding was very poor quality.
There was only one real coffee machine on the ground floor and instead of a few expensive ornaments a coffee machine is required on each floor. Also not having admin staff in reception at the weekends meant residents and visitors couldn't get in or out without a long wait or a hunt for a carer.
The worst thing that happened to me was a young male carer opening the bathroom door while I was on the toilet and blatantly talking to me. I was truly shocked.

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care Home

Thanks for taking the time to leave your review. We're sorry you were unhappy with your experience at Pinetree Care Home and we're grateful to you for sharing your feedback with us. We've reached out…read more

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Review of
Barchester Paternoster House Care Home
from G L (Wife of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

In the nearly five years my husband has been at Paternoster, we have had an overall really positive experience across all aspects of the care home, from staff to the facilities. Over the past 8-9 months, as my husband's health and care needs have changed, the staff, from management to nursing, caring,

cleaning, administrative support and maintanance personnel, have all been patient, kind, approachable and supportive throughout. They go above and beyond, ensuring that residents and their friends and families are looked after and catered for to a very high standard. This is what allows both the service users and their loved ones to feel safe and relaxed in the knowledge that they are in the right place to continue living the best life available to them in their time of need.

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Review of
Barchester Woodland View Care Home
from Jean H (Resident) assisted by family/friend published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My carer came to give me my usual morning wash down but instead encouraged me to have a shower, which I thoroughly enjoyed. The carer took her time and did not make me feel rushed also was very gentle when drying me, as my legs are very delicate. I now look forward to my next shower. The experience

made me feel very light, like I could fly out of the window!!

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Review of
Barchester Pinetree Care Home
from Julie K (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

From the outside of the property I knew it would be nice inside as I had seen the property built on my daily commute. But the inside is better than I had anticipated. Every attention to detail has been thought of, decor, furnishings and ornaments of a high quality which make it feel like a 5* hotel

but at the same time very homely and inviting. The staff are caring and attentive with nothing too much trouble. My Father In Law is currently in respite but I do believe he will be back to Pinetree to live out the final chapter of his life, as will I when the time comes. I believe that Pinetree is not a care home, it is a home you can live and be cared for, but have freedom if you still want it. As close to perfection as you could get.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you so much for your lovely review. We are so pleased you are happy and we love looking after your father-In-Law and very much look forward to having him back. Please pop along for a cup of…read more

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Review of
Barchester Leonard Lodge Care Home
from G T (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Cannot recommend enough, my dad was very well looked after and was very happy to stay for a weeks respite here. My dad felt like he was in a 5 star hotel and the staff were so helpful all the way throughout.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care Home

Thank you for your lovely feedback, this will be shared with the team. It was a pleasure to look after your dad and look forward to seeing him again soon.

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Review of
Barchester Ashlar House Care Home
from M S (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Ashlar House always gives a Calm Homely Feel, that has staff that understand the importance of caring and apply it to their work on a daily basis.
The care home alway's has clean facilities both around the building and within the Bedroom's. The staff make a point of customising each one to the Residents

Needs.
Inspiring Activities virtually on a daily basis which is attended by Most Residents mean that the staff must be doing something right. I always liken Ashlar House as a Holiday Resort rather than a Care Home for my Mother. Good Work.

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Review of
Barchester Woodland View Care Home
from Edward B (Resident) assisted by family/friend published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

Quite excellent, actually. I could not wish for better. Everything is good, the food, the staff, everything.

Reply from Adrien Csipkar, General Manager at Barchester Woodland View Care Home

Thank you so much for your lovely review. We 're so pleased to hear you are impressed with the staff at Woodland view and will pass your feedback to the team.

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Review of
Barchester Ashlar House Care Home
from L D (Son of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for almost a year and we are very grateful for the warm attentive care of the numerous staff, the welcoming atmosphere for both new residents and their family, and for the clean, tidy rooms and lounges. The staff put on lovely entertainment every day which is fantastic!

There are TVs as well as radios, but they are not disturbingly loud. The food is well prepared and plentiful. The staff also wash and groom residents who need help. A wonderful place.

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Review of
Barchester Paternoster House Care Home
from Claundine A (Friend of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

I visit my friend each month and always ask her if she is okay and happy here - always replied yes. The team here are wonderful.
The lounges both lovely and we enjoy doing the puzzles here. Thank you for caring for my friend.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you so much for your review of our home and the care we provide your friend. It is wonderful to receive such praise for our staff, and the facilities we provide the residents within our home,…read more

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Review of
Barchester Ashlar House Care Home
from Christiane B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Every time I visit my mother, I come away feeling at peace, happy and so very thankful that we found such a wonderful home for her. Throughout her life, my mother has always been very particular and had exceptionally high expectations, so finding a home that she would be comfortable in was a huge challenge.

Ashlar ticks every single box for her, and for my sister and I. The amount and variety of activities Ashlar runs, ensures that every resident can engage to whichever level they wish or are able. My mother enjoys sitting outside in the beautifully colourful, sensory courtyard garden, particularly during this sunny weather - it's her happy place! More than just a care home, Ashlar is a real family environment. The staff are so loving and caring to all the residents, you can tell it's more than just a job to them. She's been there now for two and a half years and she is the happiest I've seen her in many, many years. Thank you, Ashlar family!

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Review of
Barchester Woodland View Care Home
from F J (Respite Resident) assisted by family/friend published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My experience at Woodland View has been excellent. Staff of all levels have shown efficiency, care and compassion. The period of respite care has proved to be very beneficial for both my husband and I, thank you.

Reply from Adrien Csipkar, Deputy Manager at Barchester Woodland View Care Home

Thank you so much for your lovely review. We 're so pleased to hear you are impressed with the staff at Woodland view and will pass your feedback to the team.

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Review of
Barchester Pinetree Care Home
from Zoe N (Granddaughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

As a family we couldn't be more pleased with how the staff at Pinetree look after my nan. The staff are personable and caring, ensuring nan is looked after to the highest standard. We love the facilities and know that nan until be very happy here for a long time to come.

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Review of
Barchester Ashlar House Care Home
from J B (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

Relative been here for over a year. Nothing to much trouble and all staff happy to go the extra mile. Very caring and extracurricular activities making a very welcome atmosphere. Extremely satisfied that relative now living in such an environment.

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Review of
Barchester Pinetree Care Home
from Katy M (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

After shortlisting five different care facilities, Pinetree was unquestionably the clear choice for Dad. The staff demonstrate exceptional warmth, professionalism, and genuine care that creates a truly positive and encouraging environment for all residents. Dad's walking has improved significantly,

he's discovered a love of painting, and enjoys the beautiful garden. The organized visits and special celebrations are wonderfully planned-the VE Day commemorations were particularly moving. We couldn't be happier with our choice of Pinetree, the combination of excellent facilities, great management, compassionate staff, engaging activities, quality food, and individualized care creates an environment where residents don't just receive care-they truly thrive and live fulfilling lives. We would wholeheartedly recommend Pinetree to any family seeking exceptional care for their loved one. The peace of mind we have knowing Dad is in such capable, caring hands is invaluable.

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Review of
Barchester Paternoster House Care Home
from D S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Paternoster has taken good care of my dad for some six weeks now. The home is of a high standard, clean and well furnished. A great activities team work hard to create a fun environment. Food menu is carried and sufficient. One to one care has been very good. Garden area could be improved. Overall a

good experience had by my father.

Reply from Corina Popescu, General Manager at Barchester Paternoster House Care Home

Thank you for your positive feedback on the care we provide; its a pleasure having your father here at Paternoster House.

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Review of
Barchester Ashlar House Care Home
from Joanne M (Niece of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

My aunt asked to go to the toilet and had to wait an hour before she was taken. This is not acceptable. While I was there another lady asked to go to the toilet and she had to wait over two hours. It was only when I made a complaint to one member of staff, in particular, was she then taken. The member

of staff said she had to wait as other nurses were seeing to other patients, but she was just doing office work and could have taken her. She was very unhelpful and said her work in the office was more important. Surely patient care should be the priority especially as they rely on the staff for everything. It is a basic human right to be able to go to the toilet and not have to wait atleast an hour to be taken.

Reply from Feedback Team, The Feedback Team at Barchester Ashlar House Care Home

Hi Joanna, thanks for taking the time to leave your review. Were sorry to read of your experience with us. The home have advised that you raised your concerns with the staff on duty at the time and we…read more

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Review of
Barchester Ashlar House Care Home
from Sandy A (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

Due to the distance involved, we visit our friend (of over 50 years!) about three times a year. Each visit varies in timing - sometimes morning, sometimes afternoon - but we have always found the staff to be engaging with residents in a positive and warm atmosphere. Our friend has certainly benefitted

from this experience and has, despite some mobility problems, happily involved herself in all activities. Thank you.
Rod Allen

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Review of
Barchester Ashlar House Care Home
from Rod A (Friend of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Our friend of over 50 years and we visit at least 3 times a year due to the distance. She is so happy and comfortable and joins in every possible activity, despite her mobility problems. Thank you for taking such good care of her.

Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care Home

Thank you so much for your kind words! We're truly grateful for your feedback. Our team works hard to provide compassionate and personalised service, and it's always rewarding to know it's making a…read more

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Care Homes Owned by Barchester Healthcare Ltd in Essex

Barchester Healthcare Ltd Locations in Essex (5)

Barchester Healthcare Ltd Reviews in Essex (509)

Barchester Leonard Lodge Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Paternoster House Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Leonard Lodge Care Home

Barchester Ashlar House Care Home

Barchester Woodland View Care Home

Barchester Ashlar House Care Home

Barchester Paternoster House Care Home

Barchester Ashlar House Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Ashlar House Care Home

Barchester Pinetree Care Home

Barchester Paternoster House Care Home

Barchester Ashlar House Care Home

Barchester Ashlar House Care Home

Barchester Ashlar House Care Home

Awards / Recognitions (14)

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