Barchester Healthcare Ltd in Essex | 5 Care Homes

Review of
Barchester Woodland View Care Home
from Debby M (Niece of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

This care home is wonderful, so clean and staff are so caring and helpful.
The food is just great and my uncle is so happy here which makes all us as a family happy too.
Amazing place.

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Review of
Barchester Woodland View Care Home
from L W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Mum spent two weeks in respite care at Woodland View to recover from an illness. We are very impressed with the care and attention that she received. From the first contact with the home through to the assessment carried out in her own home and the friendly welcome that mum received, followed by the

most wonderful care, we could not have wished for more. All of the staff are amazing and thanks to them mum made a full recovery and was able to return to her own home in good health and with confidence. The rooms are spotless and well appointed as are the communal areas. We would not hesitate to use this service again

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Review of
Barchester Pinetree Care Home
from Richard T (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been under your care for over a year now. I am very happy with all aspects of her care. Being Picky, I would like a dressing table with chair for her to sit and do her hair & makeup at, rather than a stack of drawers. I have to mention Loretta, she puts her heart & soul into that place, and

is a fantastic asset to your firm.

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Review of
Barchester Woodland View Care Home
from Paula C (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

Dad was here for 5 months. He absolutely love the place. He always laughed & joked with staff.
They were there straight away when he needed tending to.
The Home is very clean & welcoming with friendly polite staff.
A good selection of Activities for everyone to join in.

Reply from Adrien Csipkar, General Manager at Barchester Woodland View Care HomeThank you so much for taking the time to share such a lovely review. Were truly touched to hear that your dad enjoyed his time with us and that his laughter and sense of humour were shared with our team. It means a great deal to know you felt he was well cared for, comfortable, and able to enjoy the activities and atmosphere here. Your kind words about our staff and home are greatly appreciated and will be shared with the whole team

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Review of
Barchester Pinetree Care Home
from C H (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My mother-in-law was at Pinetrees for 2 weeks last June. Her stay was not a happy experience for her. They were given clear verbal and written instructions regarding her medication requirements which were ignored. This resulted in her needing medical intervention on her return home. She needed help

with personal care which was not always forthcoming with one particular member of staff being rude, uncaring and very unhelpful.
She found it impossible to eat in the dining room as she was not made welcome by other residents and the staff did not intervene to help make her feel welcome. The food was barely OK and often served lukewarm. I understand food is brought in and not always prepared and cooked on the premises as they told us it was.
I have read other reviews and it appears respite guests get inferior care than other residents.
We received a letter from them with 14 apologies and a refund on our charges - this speaks volumes

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care HomeThanks for taking the time to leave your review. A thorough investigation has taken place into all concerns raised about your mother-in-law's time at Pinetree Care Home, we're sorry that some of our findings do not align with how your mother-in-law found her experience. If you feel like any matters are still unresolved please find the next steps at www.barchester.com/feedback. Kind regards, Barchester's Customer Feedback Team.

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Review of
Barchester Paternoster House Care Home
from L D (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My mother in law has been with Paternoster since Dec' 25. Staff are fabulous! She has put on weight since being here and is very well looked after. Atmosphere is vibrant, friendly and homely. Great place for your family if the need arises.

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Review of
Barchester Woodland View Care Home
from Margaret O (Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been in this care home for the last 2 years. During this time I have always felt safe and content here. All the staff, activities, our meals and our rooms are always perfect.

Reply from Adrien Csipkar, General Manager at Barchester Woodland View Care HomeThank you so much for sharing your experience with us. We're delighted to hear that you have felt safe and content during your time here and that you're happy with the staff, activities, meals, and your room. Your kind words mean a great deal to everyone, and we're proud to be part of making this a comfortable and happy home for you.

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Review of
Barchester Woodland View Care Home
from Sue S (Sister of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and welcoming and care levels staffing could be a little higher. Over all my sister is being looked after very well.
The home itself is always very clean.
Entertainments is of a very high standard and always try to include all residents whatever physical or mental ability.
Would

reccomend.

Reply from Adrien Csipkar, Deputy Manager at Barchester Woodland View Care HomeThank you for taking the time to share your feedback. Were really pleased to hear that your sister is being well looked after and that you find our staff friendly and welcoming. Its also lovely to know you appreciate the cleanliness of the home and the high standard of entertainment, with everyone being included regardless of ability.
We value your comments regarding staffing levels and will take this on board as part of our ongoing commitment to providing the best possible care. Thank you again for your recommendation and for trusting us with your sisters care

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Review of
Barchester Ashlar House Care Home
from Jonathan H (Grandson of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Ashlar House is a wonderful house with a real sense of community and care. There's nothing the staff wouldn't do for those under their care or even anyone visiting. They have a full programme of exciting activities but also work with the residents to allow them to find a rhythm of activity that works

for them.

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Review of
Barchester Pinetree Care Home
from Amanda L (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

My father fell and broke his femur in Pinetree while on respite care. An ambulance was called but family members found him alone on the bathroom floor. 3 months on and Barchester Group have not provided copies of their internal procedures for when there is a fall. As the staff ratio was 2 carers to

18 dementia patients on the 10th September 2025 , the policy seems to be leave them alone. My father died two weeks later. Poor reviews appear to be edited out as the family posted about this in October and it has vanished .

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care HomeThanks for taking the time to leave your review, were sorry to learn you were unhappy with your experience with Pinetree Care Home. We understand that your concerns were raised with the home, and weve been advised that a meeting took place with family for the findings to be discussed and at that time, you were advised that were not able to share internal policies. Wed like to assure you that we dont have the ability to remove reviews across any platforms, so would advise you to report any missing information to the platform directly. If theres anything else youd like to share, please contact the General Manager directly at the home, or our team at feedback@barchester.com. Kind regards, Barchesters Customer Feedback Team.

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Review of
Barchester Woodland View Care Home
from Robert L (Brother of Resident) published on 26 December 2025 Submitted via Postal Card • Report

Overall Experience

Rosemary has been staying at Barchester Woodland View for two years now. I visit as frequently as can be managed, but from a distance. I have to say that Rosemary has been very settled at WV, and we so pleased to be back after a recent hospital stay! On my visits, I have been most impressed by the friendly

atmosphere and the way all of the staff anticipate her needs, and seem to care a lot about doing what is generally a challenging job. Thank you!

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Review of
Barchester Ashlar House Care Home
from J W (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Looks like it is going to be a lovely Christmas at Ashlar House. Decorations really bright and they have spent a lot of time and trouble. I am looking forward to the Xmas, jumper party. We will all be dressed up and my mum, who has been here nearly 6 months, is having a happy time enjoying all the activities.

Many music afternoons, and we can all join in dancing. She loves the painting, and I like helping. All the staff are lovely, caring people, always willing to help.

Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care HomeThank you for you wonderful review. We are all having an amazing time on the lead up to Christmas, and have many more amazing times coming up in 2026.

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Review of
Barchester Woodland View Care Home
from John M (Husband of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

I was very happy with the way that my wife was looked after. I found that the staff were really nice and nothing was too much trouble. Thank you to all the staff from me and the rest of my family, it put my mind at ease knowing she was comfortable and well cared for.

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Review of
Barchester Ashlar House Care Home
from L L (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Mum has resided in Ashlar House for a month & the manager was very knowledgeable & supportive with her new placement following discharge from hospital.
The atmosphere is always very warm & welcoming. The staff are calm, kind & experienced in managing residents with a variety of conditions. The home

is spotlessly clean & Mum is always made comfortable by the attentive staff.
The facilities & lounges are bright & well fitted with comfy chairs, decor, activities, televisions & cosy ornamental fires. Visiting entertainers, hairdersser & chiropodist.
Meals are varied, home cooked & tasty & you can join your relative for a meal! The cafe in the reception area where visitors can have a hot drink, homemade cake or fruit - a lovely gesture.
The building is on one level, built with internal garden courtyards that give residents a nice view from their rooms.
Rooms are cosy & well equipped with en-suite toilet and basin for personal care.
I cannot recommend Ashlar House enough for 1st class care

Reply from Sharon Osborne, General Manager at Barchester Ashlar House Care HomeThank you so much for taking the time to share such a thoughtful and detailed review. We're delighted to hear that your mum has settled in well at Ashlar House and that her transition from hospital was supported with the care and reassurance she needed.
It's wonderful to know that our team's kindness, calm approach, and experience have made a positive difference during her first month with us. We take great pride in creating a warm, welcoming atmosphere and maintaining a clean, comfortable environment for all our residents.
We're also pleased that you've enjoyed the facilities, activities, and visiting services, as well as the opportunity to share meals together - family involvement is something we value greatly. Our cafs, lounges, and garden courtyards are designed to make Ashlar House feel like a true home, and it's lovely to hear that these touches have been appreciated.
Thank you again for your heartfelt recommendation. Your feedback means so much to our whole team.

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Review of
Barchester Leonard Lodge Care Home
from Nicola G (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My Mother is very happy and comfortable in the nursing home, she is dealt with dignity by all the staff, staff are all very friendly to residents and visitors. The staff also pop in to check on my Mum, even when she has not asked for them and wave to her as they pass her room, as she is bedbound, it

makes her feel not forgotten.
The new decor and carpets make the place look very welcoming and make the place look smart.

Reply from Fiona Crickmore, General Manager at Barchester Leonard Lodge Care HomeThank you for your feedback and lovely praise of the staff, I will ensure all staff receive this feedback. We all very much enjoy looking after your Mother.

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Review of
Barchester Woodland View Care Home
from Frances B (Respite Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

My stay at Woodland View was excellent. Everything was just perfect. The food was varied & delicious & catered for all needs. If an item was requested it was provided quickly. The staff were kind, efficient & helpful at all times although extremely busy at times everything was done with a smile. The

carers I found to be very professional & always able to assist, some more than others. The grounds & gardens are delightful & a credit to the gardner who works tirelessly looking after them. Management always available if needed. I thoroughly enjoyed my respite care & would recommend it all.
Thanks for all you did for me.

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Review of
Barchester Pinetree Care Home
from D B (Respite Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

I spent two weeks in Pinetree Care Home on respite care and considering the luxurious decor, sadly the care was not up to standard. The food and drink were very poor and frequently served cold.
There are not enough caring staff but those that I did see were very pleasant and did their best.
The

bedding was very poor quality.
There was only one real coffee machine on the ground floor and instead of a few expensive ornaments a coffee machine is required on each floor. Also not having admin staff in reception at the weekends meant residents and visitors couldn't get in or out without a long wait or a hunt for a carer.
The worst thing that happened to me was a young male carer opening the bathroom door while I was on the toilet and blatantly talking to me. I was truly shocked.

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care HomeThanks for taking the time to leave your review. We're sorry you were unhappy with your experience at Pinetree Care Home and we're grateful to you for sharing your feedback with us. We've reached out to the home team who have confirmed you hadn't raised yours concerns directly with the General Manager at the time, to give them chance to resolve some of the issues you were experiencing, however, the General Manager and our team would very much like the opportunity to look into your concerns further, so please reach out to us at feedback@barchester.com so that we can offer our full support. Kind regards, Barchester's Customer Feedback Team

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Review of
Barchester Paternoster House Care Home
from G L (Wife of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

In the nearly five years my husband has been at Paternoster, we have had an overall really positive experience across all aspects of the care home, from staff to the facilities. Over the past 8-9 months, as my husband's health and care needs have changed, the staff, from management to nursing, caring,

cleaning, administrative support and maintanance personnel, have all been patient, kind, approachable and supportive throughout. They go above and beyond, ensuring that residents and their friends and families are looked after and catered for to a very high standard. This is what allows both the service users and their loved ones to feel safe and relaxed in the knowledge that they are in the right place to continue living the best life available to them in their time of need.

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Review of
Barchester Woodland View Care Home
from Jean H (Resident) assisted by family/friend published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My carer came to give me my usual morning wash down but instead encouraged me to have a shower, which I thoroughly enjoyed. The carer took her time and did not make me feel rushed also was very gentle when drying me, as my legs are very delicate. I now look forward to my next shower. The experience

made me feel very light, like I could fly out of the window!!

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Review of
Barchester Pinetree Care Home
from Julie K (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

From the outside of the property I knew it would be nice inside as I had seen the property built on my daily commute. But the inside is better than I had anticipated. Every attention to detail has been thought of, decor, furnishings and ornaments of a high quality which make it feel like a 5* hotel

but at the same time very homely and inviting. The staff are caring and attentive with nothing too much trouble. My Father In Law is currently in respite but I do believe he will be back to Pinetree to live out the final chapter of his life, as will I when the time comes. I believe that Pinetree is not a care home, it is a home you can live and be cared for, but have freedom if you still want it. As close to perfection as you could get.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care HomeThank you so much for your lovely review. We are so pleased you are happy and we love looking after your father-In-Law and very much look forward to having him back. Please pop along for a cup of tea and stay in touch.

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Care Homes Owned by Barchester Healthcare Ltd in Essex

Barchester Healthcare Ltd Locations in Essex (5)

Barchester Healthcare Ltd Reviews in Essex (522)

Barchester Woodland View Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Paternoster House Care Home

Barchester Woodland View Care Home

Barchester Woodland View Care Home

Barchester Ashlar House Care Home

Barchester Pinetree Care Home

Barchester Woodland View Care Home

Barchester Ashlar House Care Home

Barchester Woodland View Care Home

Barchester Ashlar House Care Home

Barchester Leonard Lodge Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Barchester Paternoster House Care Home

Barchester Woodland View Care Home

Barchester Pinetree Care Home

Awards / Recognitions (14)

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