Care Home Owned by Barchester Healthcare Ltd in Merseyside

care there following knee surgery - a great start to my recovery.

what sets Caldy Manor above any other care home that I've had contact with is the genuine level of love and care that all of the staff offer to my parents. This truly is a home where my parents are cared about, and not just looked after.
And there are so many instances of the staff going the extra mile.
Most recently, my Dad was 90 and they helped my wife and I to set up a wonderful party for my Dad with his family. Nothing was too much effort for the Caldy Manor team and everything was organised as we'd agreed, with the staff on the day being diligent and interested in making sure that everything went perfectly.
We are very lucky that we found Caldy Manor as my parents' new home.

Caldy. The improvement in her mental and physical health since being a resident has been remarkable.

is safe, comfortable and truly loved by all of the staff caring for her.
With huge thanks.

the canals. I also remember seeing photos of her in Llandudno and Park Gate.
The team are great with her and her increasing needs. I wouldn't consider another home.

and respect for all of the residents. Every effort was made to make my mother feel at home and a valued member of the family and, despite her growing dementia, she regularly joined in with many activities and outings that added tremendously to her quality of life.
During the last few days of Mum's life, the care staff did everything possible to give support to the family and allow my mother to die with dignity in her final home. The manager herself joined in with shifts of sitting at Mum's bedside and kept us updated when we could not be there. Staff members even turned up to the funeral to pay their respects. I can't say a big enough 'Thank You' to all!

perfumes, photos and creams to make them comfortable. They sat and talked to our relative for hours.
The manager was an absolute rock for my brother and I, sending us messages of support, checking in on us and how we were coping, offering to bring us food, sit with our relative to give us time to sleep/shower, we felt like her number one priority. She was there with us every step of the way. We couldn't have gotten through it without her. The hospital said our relative wouldn't walk again but the manager didn't accept this - she has supported with care, arranging physio and now our relative is standing again. They never gave up on our relative and the care is above and beyond - truly exceptional.

Add to that the diverse and frequent range of activities, and it is easy to see why Mum has improved. We are very happy that Mum moved to Caldy Manor.

choices and levels of cleanliness.
This is a beautiful old Manor House staffed with a full range of highly skilled and caring people. In summer the gardens are more accessible and are beautifully maintained.
The level of care - and clear love - that colleagues at Caldy Manor showed for my Father-in-Law was exceptional; he clearly had become part of their family and nothing he required was too much.
Thank you so much to everyone at Caldy Manor for making my Father-in-Law so comfortable and to feel so welcomed.

dignity and respect. The home feels like a family.

– a very caring, professional and well-run home. The relatively smaller home, in terms of the number of residents, helps create a supportive family atmosphere. Considerable efforts are made to provide a range of events for the residents. The facilities, including lounge, bedroom, communal areas, dining room etc, are all maintained to a high standard, with a lovely area outside for drinks and/or walks in the garden. Moving an aged parent into a care home is never an easy decision, but I can honestly say moving Mum into Caldy Manor was the best decision we could have made, and we are extremely happy with the standard of care and attention. Thank you.

the needs of other residents. They have an intuitive sense as to just how much care will be accepted without irritating or aggravating residents. They try to encourage residents to get involved in group activities and outings, and to live as full and happy a life as possible but respect Dad when he chooses to be in his room. Staff do everything they can to facilitate family and friends visiting, for meals in and trips out. My family and I have talked often over the last few months with the manager and other staff, and are always made to feel valued, even when staff are busy. The manager is a very caring, perceptive, readily available, and she leads a fantastic team of people. Thank you.

they advertise dementia care. I think training is lacking especially de-escalation training. I was not allowed back in her room, staff bought bags and boxes out to the car park. This is no way to treat a 97-year-old lady. Memory lane needs increased staffing.

is insightful, intuitive and makes every effort to treat all residents as individuals. She is a superb manager, kind and caring to relatives as well. Thank you