Care Homes Owned by Barchester Healthcare Ltd in Merseyside

I feel reassured that my husband is being well looked after and that the staff are doing their best to keep him comfortable and settled. The activities staff are good at making sure all residents are included and encouraged to take part. Sometimes I feel that the care staff are a bit stretched, perhaps because of shortages. This means that there is sometimes a delay in responding to residents' buzzers.

Mum stayed at Caldy Manor for 3 weeks respite following a hip replacement. The staff were all friendly, professional and caring and offered plenty of support. The room had lovely views and was clean and tidy. The food was excellent and Mum really enjoyed the quality of the meals and the variety. I would highly recommend Caldy Manor!

Food could be of better quality but still satisfactory.

Thank you Barchester for providing a most wonderful life in my later years.

I was treated with great kindness and consideration by all staff without exception. The quality of the food was excellent as was the preparation and presentation of the food. The other residents made me welcome. It's a beautiful old house with lovely grounds. I was so fortunate to have 2 weeks respite care there following knee surgery - a great start to my recovery.

We are very lucky that we found Caldy Manor as my parents' new home.

Mum loves being in Caldy Manor. She absolutely loves her room and really values having access to the beautiful grounds. She has nothing but praise for the staff who treat her with so much respect and dignity. She loves her days out, but always looks forward to returning. Mum was very ill when she entered Caldy. The improvement in her mental and physical health since being a resident has been remarkable.

With huge thanks.

The team are great with her and her increasing needs. I wouldn't consider another home.

During the last few days of Mum's life, the care staff did everything possible to give support to the family and allow my mother to die with dignity in her final home. The manager herself joined in with shifts of sitting at Mum's bedside and kept us updated when we could not be there. Staff members even turned up to the funeral to pay their respects. I can't say a big enough 'Thank You' to all!

My father received excellent care at Barchester Caldy Manor Care Home. All the staff were kind, attentive and efficient. They should be very proud of the service they provide. The room was warm and comfortable. Lovely gardens and places to walk.

The manager was an absolute rock for my brother and I, sending us messages of support, checking in on us and how we were coping, offering to bring us food, sit with our relative to give us time to sleep/shower, we felt like her number one priority. She was there with us every step of the way. We couldn't have gotten through it without her. The hospital said our relative wouldn't walk again but the manager didn't accept this - she has supported with care, arranging physio and now our relative is standing again. They never gave up on our relative and the care is above and beyond - truly exceptional.

We recently attended the care home for a family day. We had the best time, the atmosphere was so happy, the residents were all included and the staff made sure no one was left out! The company that brought the animals for us all to look at where amazing and were fabulous with the residents.

We have been very pleased with Caldy Manor since Mum moved in 30 months ago. Mum has become relaxed and far less anxious than previously. The staff and their care have been the primary reason for this. Not only are they attentive, but their time in the role makes for an ongoing, familiar environment. Add to that the diverse and frequent range of activities, and it is easy to see why Mum has improved. We are very happy that Mum moved to Caldy Manor.

Thank you so much to everyone at Caldy Manor for making my Father-in-Law so comfortable and to feel so welcomed.

Staff are always available to help. They know the residents well and are aware of their individual needs. They go above and beyond to make both residents and visitors feel welcome. The grounds are peaceful and the rooms have a homely feel.

Caldy Manor is unlike many purpose-built care homes and doesn’t have a clinical feel. It is a lovely old Manor House set in a pretty garden with a terrace residents can sit out on. The welcome I received was warm and genuine. The staff were professional and caring and treated residents with kindness, dignity and respect. The home feels like a family.

My mother moved into Caldy Manor four months ago. Considering her circumstances, 90 with dementia, Mum settled into the home so quickly. From day one, I have been very impressed with the quality of care; all interactions I have seen between staff and residents have been incredibly friendly and supportive – a very caring, professional and well-run home. The relatively smaller home, in terms of the number of residents, helps create a supportive family atmosphere. Considerable efforts are made to provide a range of events for the residents. The facilities, including lounge, bedroom, communal areas, dining room etc, are all maintained to a high standard, with a lovely area outside for drinks and/or walks in the garden. Moving an aged parent into a care home is never an easy decision, but I can honestly say moving Mum into Caldy Manor was the best decision we could have made, and we are extremely happy with the standard of care and attention. Thank you.

It is eight months since my parents' arrival here. The staff supported them in their greatest wish to stay together till the end, when Mum passed away in February. The staff have always been kind, respectful and cheerful, trying hard to care for each person individually, whilst balancing this with the needs of other residents. They have an intuitive sense as to just how much care will be accepted without irritating or aggravating residents. They try to encourage residents to get involved in group activities and outings, and to live as full and happy a life as possible but respect Dad when he chooses to be in his room. Staff do everything they can to facilitate family and friends visiting, for meals in and trips out. My family and I have talked often over the last few months with the manager and other staff, and are always made to feel valued, even when staff are busy. The manager is a very caring, perceptive, readily available, and she leads a fantastic team of people. Thank you.

Thank you.