Care Homes Owned by Barchester Healthcare Ltd in East Sussex
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Barchester Healthcare Ltd are showing below.
View the details of all 273 locations (with 23661 reviews) owned by Barchester Healthcare Ltd
Barchester Healthcare Ltd Locations in East Sussex (9)
Barchester Mortain Place Care Home
9.9
108 reviews
93 Pevensey Bay Road, Eastbourne BN23 6JF
"My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family. The level of care my mum has received…" Read all 108 reviews
Location Type Care Home
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing… Read more about Barchester Mortain Place Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 80 Rooms
- from £1,536 / week
Barchester Lydfords Care Home
9.9
76 reviews
23 High Street, East Hoathly, Lewes BN8 6DR
"My mother spent over three years at Lydfords before she died in early January. I cannot speak highly enough of the care she received. The…" Read all 76 reviews
Location Type Care Home
Lydfords is located in the centre of the peaceful village of East Hoathly. With views of the South Downs that can be enjoyed from the picturesque gardens. This boutique home is tranquil and relaxing whilst offering expert residential care for short stay… Read more about Barchester Lydfords Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Visual / Hearing Impairment
- 36 Rooms
- from £1,550 / week
Barchester Hurstwood View
9.9
121 reviews
Linum Lane, Off Ashengate Way, Five Ash Down, Uckfield TN22 3FH
"My overall experience has been very positive in albeit a difficult situation. I have been fortunate to meet many people who have already…" Read all 121 reviews
Location Type Care Home
Hurstwood View is located in the village of Five Ashdown near Uckfield and is on the doorstep of the breath-taking Ashdown Forest. They provide expert and person centred 24-hour nursing, residential and dementia care on their dedicated Memory Lane community,… Read more about Barchester Hurstwood View
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Palliative Care
- 63 Rooms
- from £1,999 / week
Barchester Wadhurst Manor
9.8
130 reviews
Station Road, Wadhurst TN5 6RY
"I came to Wadhurst Manor for 10 days respite care on Friday 31st October. We were welcomed by warm, helpful and friendly members of staff,…" Read all 130 reviews
Location Type Care Home
Wadhurst Manor is a 66 bed purpose-built nursing home in the award winning village of Wadhurst. The home is surrounded by beautiful views of the countryside and established gardens. It was refurbished in 2023 to a very high standard, offering a luxurious… Read more about Barchester Wadhurst Manor
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 66 Rooms
- from £1,853 / week
Barchester Hazel Lodge Care Home
9.8
47 reviews
63 North Trade Road, Battle TN33 0HW
"Dad moved to Hazel Lodge October 2025 and settled in quickly. All staff are polite, caring and very helpful and the atmosphere is friendly…" Read all 47 reviews
Location Type Care Home
Tucked away, surrounded by the beautiful East Sussex countryside, Barchester Hazel Lodge Care Home is a place to relax and call home. This premium care home located in the historical town of Battle provides residential, dementia and respite care… Read more about Barchester Hazel Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 70 Rooms
- from £1,657 / week
Barchester Sycamore Grove Care Home
9.8
39 reviews
Lilac Lane, Stone Cross, Pevensey BN24 5NU
"From the moment she arrived, the staff have shown genuine kindness, patience, and compassion. They take the time to get to know each…" Read all 39 reviews
Location Type Care Home
Barchester Sycamore Grove Care Home in Eastbourne, East Sussex provides residential care, respite care and dementia care. As well as having an area called Memory Lane which provides care for people with dementia, the care home has dementia-friendly… Read more about Barchester Sycamore Grove Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- Acquired Brain Injury
- 70 Rooms
- from £1,536 / week
Barchester Dudwell St Mary Care Home
9.7
125 reviews
Etchingham Road, Burwash, Etchingham TN19 7BE
"Dudwell has provided brilliant care for my Dad , who became a resident in June . He looks so well- he's put on weight after enjoying the…" Read all 125 reviews
Location Type Care Home
With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex, a very short distance from both Etchingham and Heathfield, 15 miles from Tunbridge Wells, 16 miles from Hastings and 19 miles from… Read more about Barchester Dudwell St Mary Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Visual / Hearing Impairment
- 65 Rooms
- from £1,840 / week
Barchester Port Manor Care Home
9.6
12 reviews
Homefield Road, Seaford BN25 3DG
"Barchester Port Manor Care Home is exceptional. All the staff are amazing, very friendly and caring. The food is delicious. It is quite…" Read all 12 reviews
Location Type Care Home
Barchester Port Manor Care Home in Seaford cares for people in a friendly, comfortable environment. Trained staff care for people with dementia and an area called the Memory Lane Community, offers quality care for people with dementia. Features,… Read more about Barchester Port Manor Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 55 Rooms
- from £1,694 / week
Barchester Hurstwood Court - Independent Living Apartments
Linum Lane, Five Ash Down, Uckfield TN22 3FH
Location Type Extra Care Housing
Hurstwood View is a care home in Uckfield that provides 24 hour general nursing and residential care, as well as care for those living with dementia and respite care for those who are looking for something more short-term. Situated near Ashdown Forest,… Read more about Barchester Hurstwood Court - Independent Living Apartments
Barchester Healthcare Ltd Reviews in East Sussex (658)
9.7
Barchester Healthcare Ltd has a Group Review Score of 9.7 (9.703) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Barchester Healthcare Ltd must have a Review Score.
Review of
Barchester Hurstwood View
from Janet T (Resident) assisted by family/friend published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My overall experience has been very positive in albeit a difficult situation.
I have been fortunate to meet many people who have already gone from being carers to becoming new friends.
I have been fortunate to meet many people who have already gone from being carers to becoming new friends.
Reply from Kirsty Johnson, General Manager at Barchester Hurstwood ViewThank you very much for taking the time to share your experience. We're so pleased to hear that, despite the difficulties of the situation, your experience has been a positive one. It means a great deal to us to know that our team has been able to offer not only care and support, but also genuine connection. Thank you again for your kind words.
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Review of
Barchester Hazel Lodge Care Home
from D T (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad moved to Hazel Lodge October 2025 and settled in quickly. All staff are polite, caring and very helpful and the atmosphere is friendly and welcoming. Hazel Lodge is beautifully decorated throughout and has a lovely garden. Dad is looking forward to the spring/summer when he can read his newspaper
outside.
Refreshments are always available in the bistro/cafe area, including home made cake available to all.
The food is excellent and the restaurant area is clean and very smart. Bedrooms are comfortable having TV and an en-suite bathroom with walk-in shower.
Hazel Lodge prepares a weekly activity sheet informing residents of activities during the coming week. They also have a mini bus to use for trips in and around the Battle area. I was so pleased, if not a little surprised, that Dad decided to join in right from the start! Feedback from management and staff on Dad's progress was most welcome.
I would recommend Hazel Lodge to anyone considering a care home for their loved one.
Refreshments are always available in the bistro/cafe area, including home made cake available to all.
The food is excellent and the restaurant area is clean and very smart. Bedrooms are comfortable having TV and an en-suite bathroom with walk-in shower.
Hazel Lodge prepares a weekly activity sheet informing residents of activities during the coming week. They also have a mini bus to use for trips in and around the Battle area. I was so pleased, if not a little surprised, that Dad decided to join in right from the start! Feedback from management and staff on Dad's progress was most welcome.
I would recommend Hazel Lodge to anyone considering a care home for their loved one.
Reply from Rikki Gene-Bury, General Manager at Barchester Hazel Lodge Care HomeThank you for taking the time to leave us this lovely review, which I will share with the team . We really do appreciate your feedback on the positive experience you and your dad have had on moving into the home and we're so pleased he's enjoying all of our activities and outings .
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Review of
Barchester Lydfords Care Home
from Alison F (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent over three years at Lydfords before she died in early January. I cannot speak highly enough of the care she received. The team of carers are exceptional as are all the staff who work there. The carers are all mostly full time so no agency workers employed. So friendly and approachable
nothing is too much trouble. The shared facilities are smart and it feels more like a hotel than a care home. Food is good and always beautifully presented. I have recommended Lydfords to anyone who might need a care home in the future! With many thanks to all.
Reply from Charlotte Ashdown-Ranger, Admin Assistant at Barchester Lydfords Care HomeThank you for taking the time to write us a review, its really nice to hear how happy you were with the level of care your mum received at Lydfords and how happy you were with the facilities. I will pass on your feedback to the team
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Review of
Barchester Lydfords Care Home
from Helen S (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has settled very well at Lydfords and we are delighted with the care, compassion and professionalism of all the staff. They are attentive to detail and have listened to both Margaret and us in preparing for and managing her integration. Margaret has been encouraged and supported to join in
with all activities and, despite her misgivings, she is clearly feeling safe, secure and happy at Lydfords. We feel most welcome to visit and to raise any concerns or ask questions. All the staff are receptive and helpful. We are delighted with Lydfords!
Reply from Anthony Butler, General Manager at Barchester Lydfords Care HomeThank you for taking the time to leave us feedback, we are delighted to hear how happy you are at Lydford's. I will pass on your lovely feedback to the team
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Review of
Barchester Dudwell St Mary Care Home
from Lisa S (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Friendly greeting in reception. Most staff good, some warmer than others to Mum (& myself) A few 'really' understood/knew Mum. Those who did - thankyou so much. Motto 'tailored to individual needs' not always implemented. If residents are unable to speak up for themselves, they need a relative to speak
on their behalf. Even ie how Mum liked her tea - many times I politely said to carers, also spoke to nurses about it, yet rarely did Mum get tea to her liking. A little thing, but an important one to residents. Mum was there 4yrs. Management/nurses are happy to talk with you to try resolving issues, and discuss anything about your loved one. More carers on floor 1 would benefit for more time on individual care to be given, and talking. Value for money - satisfactoryish. Care/support/dignity between satisfactory/good. Sometimes excellent. Excellent activities - wide variety, excellent activities team. Lovely that housekeeping & maintenance teams interact with residents. High security, I always felt Mum was safe. Very good end of life care for Mum (& Dad) Both were in the right place. Positively, overall is good. Thank you Dudwell
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Review of
Barchester Port Manor Care Home
from C G (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Barchester Port Manor Care Home is exceptional. All the staff are amazing, very friendly and caring. The food is delicious. It is quite amazing how good my Mum is with her walking now. We are able to walk along the sea front which would not of been possible before, Tatyana and my Mum went on the fun
bike along the sea front, they laughed so much.
Barchester Port Manor Care Home enables resident to be well looked after but also have fun, it is lovely to see my Mum so happy
Barchester Port Manor Care Home enables resident to be well looked after but also have fun, it is lovely to see my Mum so happy
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Review of
Barchester Mortain Place Care Home
from R P (Son of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and understanding
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and understanding
with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Kind regards, Katie.
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Review of
Barchester Port Manor Care Home
from Deborah L (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the moment you arrive through the door at Port Manor you are welcomed with the warmest smile and feel immediately at ease and made to feel at home. My mum has settled in so well to Port Manor, she is truly looked after in a caring and most friendly manner. The staff are a credit to this organisation,
nothing is too much trouble. The furnishings and decorations are so well thought out in residents rooms and all the other areas and I find it gives a sense of calmness. The dining facilities and food is very good and I like that we can book in for meals with mum at any time, again the staff are ready to help and help mum decide on what to choose. Christmas was a lovely experience with staff and residents making decorations and helping with making Yule Chocolate logs. I am so pleased we found this great care home and so happy mum has settled very quickly due to the expertise of the staff.
Reply from Nancy Walford, General Manager at Barchester Port Manor Care HomeThankyou so much for taking the time to write such a lovely review, I am so happy that as family you feel at home here, it's wonderful to know that the comfort and sense of belonging at Port Manor extends beyond the Residents. I will pass your kind words to the team who will be delighted.
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Review of
Barchester Port Manor Care Home
from Phil B (Son-in-law of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I would like to take the opportunity to leave positive feedback for the team at the care home, as our overall experience has been extremely reassuring and satisfying. From a management perspective, the home is very well run. Communication has always been clear, timely, and professional, and any questions
or concerns we have raised have been dealt with promptly and respectfully. It is evident that the management team are committed to maintaining high standards and supporting both residents and staff. The food provided is of a very good standard. There is a good variety of meals, they are well prepared, and dietary needs are clearly taken into account. Sue has been happy with the meals, which gives us great peace of mind. The range of activities available is also very good. They are well organised, inclusive, and thoughtfully planned to encourage engagement and enjoyment. These activities clearly contribute to residents' wellbeing and help create a positive atmosphere within the home.
Reply from Nancy Walford, General Manager at Barchester Port Manor Care HomeThankyou so much for taking the time to write such kind words, I will pass them on to the team who will be delighted. Hearing that you feel reassured is wonderful, your peace of mind, knowing that your mum is happy and well cared for, is so important to us.
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Review of
Barchester Mortain Place Care Home
from Tracey H (Niece of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your kind review. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting her. Kind regards, Katie.
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Review of
Barchester Mortain Place Care Home
from Gina H (Sister of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
Reply from Rob Hobbs, Home Services Advisor at Barchester Mortain Place Care HomeThank you so much for your kind comments and positive feedback. This is greatly appreciated by the whole team here, thank you. Catherine Brewster, General Manager.
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Review of
Barchester Mortain Place Care Home
from M T (Son of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be efficient,
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be efficient,
informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your kind review and high praise. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting Mum. Kind regards, Katie.
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Review of
Barchester Port Manor Care Home
from Sara B (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum, Suzann, has been in Port Manor care home for approximately a month now. The experience has been so very positive. She finds the environment enjoyable and welcoming, which has made the transition much easier. There are a lot of activities, outings, and interaction with the residence if they
choose to join in. The food is lovely and well prepared and presented. There are many well thought out and lovely touches, one being that I can have lunch with Mum. It feels like we have gone to a restaurant. The management team have been excellent, very professional, approachable, and clearly committed to providing a high standard of care. I am very pleased with everything at Port Manor and feel confident that my Mum is in good hands. It's been so lovely over the Christmas period.Port Manor has made it very special and welcomed the whole family to come along and be part of their celebrations. I'm very much looking forward to going into the New Year with my Mum being at Port Manor. I can
Reply from Nancy Walford, General Manager at Barchester Port Manor Care HomeThankyou so much for your very kind words, it means so much to us that you taken the time to write us such a lovely review. We are thrilled your mum has settled well and thank you for the trust you have placed in us. Thankyou for being part of our Christmas celebrations your wonderful family helped make our first Christmas magical.
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Review of
Barchester Mortain Place Care Home
from Allan I (Nephew of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Found care home first class. Staff very helpful.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your kind review. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting her. Kind regards, Katie.
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Review of
Barchester Mortain Place Care Home
from Ruth K (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience moving my mother to Mortain care home.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Kind regards, Katie.
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Review of
Barchester Lydfords Care Home
from P M (Respite Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lydfords is a perfect environment for care whether permanently or for respite. My stay was for respite, to relax and recoup from a busy time at home with caring responsibilities.
I found the staff kind & helpful and the atmosphere was relaxing. Care was taken to envolve everyone socially and provide
I found the staff kind & helpful and the atmosphere was relaxing. Care was taken to envolve everyone socially and provide
a variety of activities.
The restaurant accommodated all my dietary needs and the menu was of a high standard. All in all it has answered all my needs, Thank you.
The restaurant accommodated all my dietary needs and the menu was of a high standard. All in all it has answered all my needs, Thank you.
Reply from Anthony Butler, General Manager at Barchester Lydfords Care HomeThank you for taking the time to give us feedback, its lovely to hear how happy you was with your stay with us. I will pass on your lovely feedback to the team
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Review of
Barchester Mortain Place Care Home
from C J (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well presented
& an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care HomeThank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Thank you for taking the time to complete such a lovely review. Kind regards, Katie.
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Review of
Barchester Sycamore Grove Care Home
from Mary F (Respite Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Purpose of visit & pre-arranged. Rehab after hip replacement with physio. No physio available. Emma had never received my requests or any information. I was told there was no rehab available. Food was disgusting, my dietary details were ignored. Certainly nothing to help healing. Room was nice. Staff
mainly caring & skilled. Had to pay in advance - but a total waste of money. Legal opinion being sought.
Reply from Feedback Team, The Feedback Team at Barchester Sycamore Grove Care HomeThanks for taking the time to leave your review. We're sorry your experience with Sycamore Grove Care Home didn't meet your expectations. We're not aware you raised concerns around the food during your stay, the home will always support with alternative options. We understand the General Manager was on leave during your time with us, however, other members of the team would be happy to support you right away if they were aware of any issues. The team have shared that, prior to admission, they explained that the home is not a rehabilitation service and that we do not have a physiotherapist on site, although we can support you in accessing these services externally. We're sorry if there has been any misunderstanding. If there's anything else you'd like to share, reach out to the Manager of the home or our team at feedback@barchester.com. Kind regards, Barchester's Customer Feedback team
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Review of
Barchester Dudwell St Mary Care Home
from Laura J (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dudwell has provided brilliant care for my Dad , who became a resident in June . He looks so well- he's put on weight after enjoying the delicious meals provided. It's such a good atmosphere, with the dining room and lounge being such a nice place to socialise. My family has been through a dementia
loss , as my husband passed away 3 years ago and our 3 young children were left quite traumatised after experiencing this . My youngest daughter, who is 15 would not visit her Grandad to begin with as it brought too many memories back , but now she visits him on a regular basis- a real testament to Dudwell!
Not only has the home looked after Dad , but the biggest gift they have given us , has been to reunite my Dad with Mum . They bent over backwards to get mum a space in St Mary's ( building adjacent to Dudwell ) , so that they could be together after 60 years of marriage,.
Mum doesn't have dementia, so it's an ideal solution, as she can visit Dad whenever she wants.
Not only has the home looked after Dad , but the biggest gift they have given us , has been to reunite my Dad with Mum . They bent over backwards to get mum a space in St Mary's ( building adjacent to Dudwell ) , so that they could be together after 60 years of marriage,.
Mum doesn't have dementia, so it's an ideal solution, as she can visit Dad whenever she wants.
Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care HomeThis review got me all emotional. We were so chuffed that we can keep this beautiful couple together and help the family through such a difficult time. Thank you for choosing us to be a part of your lives we are truly honoured
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Review of
Barchester Mortain Place Care Home
from I J (Son-in-law of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and comfortable.
My mother in law is happy with the food and eats well.
Reply from Rob Hobbs, Home Services Advisor at Barchester Mortain Place Care HomeThank you so much for taking the time to complete such a positive review. Your comments are much appreciated by all the staff here who aim to make such a positive difference to the lives of all the residents who stay with us. Thank you, Katie Brewster, General Manager.
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Awards / Recognitions (14)
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