Barchester Healthcare Ltd in Worcestershire | 3 Care Homes

Review of
Barchester Elgar Court Care Home
from Lynn G (Daughter of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

My Dad has ben a resident at Elgar Court since November 2024, where he has received excellent care and kindness . Recently he needed to be hospitalised and all senior , junior carers and management were incredibly supportive . As a family we truly appreciated the professionalism and personal help to

us during a worrying time .
He has recovered so well and enjoyed celebrating his 90th birthday in July using the Private Dining Room at Elgar Court .
Everyone involved contributed into making it an extremely special day providing us all with very happy memories.
Thanks to all .

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for this incredibly thoughtful review of our services to your family. We believe working closely with you all, enhances the wrap around care we give your father and provides you with the reassurance of our care to him. Thank you for this wonderful review. Kindest regards Naomi

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Review of
Barchester Elgar Court Care Home
from Jon I (Son of Resident) published on 31 July 2025

Submitted via Website • Report

Overall Experience

We had a wonderful family day to celebrate my Dads 90th. Birthday. It was truely an amazing event with excellent food and facilities and the support of Elgar Court staff. Well done. An afternoon never to forget. Thanks so much. EC make all the difference to my Dads life.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your appreciative review of our care to your father and our home. We are delighted you all felt our care and life enrichment makes such a difference and I will pass on your review to the team. Kindest regards

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Review of
Barchester Elgar Court Care Home
from Helen I (Daughter-in-law of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

Elgar Court are doing a fabulous job of looking after my father in law, and he is very settled there. The activities are varied and they go out of their way to encourage the residents to participate. It is a great comfort to us as a family to know that he is so well cared for, and the staff are wonderful.

In particular, he had a birthday party this past week and the chef did a fabulous job of catering for all of us. Thank you so much.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your wonderful review of our team and the care they give. Your words mean a lot to us, and I will pass on your review to our team. Kindest regards.

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Review of
Barchester Elgar Court Care Home
from Michael R (Respite Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

I most enjoyed my stay. I was well looked after and everyone was helpful and caring, catering was very good & I was never hungry or disappointed by the food & drink.

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Review of
Barchester Elgar Court Care Home
from J R (Wife of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

My experience of the care home has been excellent. They organised the stay very well - even meeting us at 7.00 am on our arrival after a long journey from Scotland.
The staff have been excellent - caring and interested.

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Review of
Barchester Elgar Court Care Home
from Irene G (Respite Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

I came here May 1st - May 30th for respite care following four operations for hip revision. During this time the care and support of the management team and carers has been wonderful. My confidence in walking has improved and my general well being also strengthened. I cannot praise Elgar Court Care

Home enough. Would recommend it to anyone and my best adjective would be EXCELLENT!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Irene, Thank you so very much for the praise you have given to our staff at Elgar Court. We always aim to give our residents and guests the best of our abilities and ensure the standards Barchester set are met and even elevated! You were an absolute delight to care for and we will miss you terribly! Thank you again. Naomi

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Review of
Barchester Hollyfields Care Home
from C B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Dad stayed in Hollyfields for a short time for respite care following a fall at home resulting in a broken hip. When Dad was transferred from a Local Authority Care Home, he was probably at the lowest I have seen him. The staff at Hollyfields were amazing in looking after him and building him back

up. Nothing was too much trouble, staff were kind, caring and responsive. The catering team were fantastic, catering to his needs by offering meals that he would prefer to menu. He felt valued as a person and enjoyed his chats with all the staff. After coming home he said he enjoyed his stay there,, we were very happy with the level of care he received during his stay.

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your dad during his time with us. We're deeply touched to hear that he felt valued and supported - that means everything to our team.Your appreciation for our staff and catering team will be shared with them, as they stake great pride in making residents feel comfortable, cared for and respected. Your dad is remembered fondly by those that had the honour of caring for him.

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Review of
Barchester Elgar Court Care Home
from N S (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Beautiful hotel like environment. Always clean and tidy. All staff friendly and very helpful. Nothing is too much trouble. Food (parents describe) is good quality and nutritious. My parents both look well and are recognising quality. Would rate 11/10!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your wonderful review of our care to your parents. We are thrilled that they have settled in well and the environment we have created has made them very comfortable and enjoying the experience of life at Elgar. Thank you again and I will pass on your review to the team. Kindest regards Naomi

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Review of
Barchester Latimer Court
from P P (Respite Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I only had to stay respite for one week at my request. Every minute spent there I was looked after well, all facilities were good, in fact no coplaints at all. At the end of week I felt much happier and contented than when I entered Latimer Court. Thank you.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your kind words, we are so pleased that you enjoyed your stay with us and please keep in touch.

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Review of
Barchester Latimer Court
from John J (Son of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My father had a relatively short stay in Latimer Court, approx 6 months. During this stay, however, the management and staff did everything possible to cater for his every need. The home had such a lovely homely feel and the staff really got to know my dad on a personal level. They spent time with him

and got to know him and all about his past and family. The home was immaculately clean. The food was first-class. I would not hesitate to recommend this home or consider using it again if the need arises.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your lovely words, it is much appreciated by myself and my team. It was lovely caring for your father and he was very much part of our family. Also, knowing you all was a pleasure.

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Review of
Barchester Latimer Court
from Susanna B (Daughter of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Barchester Latimer Court cared for my mother with dedication, respect and kindness for nearly four years. They were particularly compassionate at her death in November 2024. We greatly appreciated the skill, good judgement, hard work and caring of the staff across every department. We felt

part of a welcoming, warm community, and I can recommend Latimer Court highly.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your kind words which I will share with my team. It was a pleasure to care for your mother and that she was part of our family.

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Review of
Barchester Hollyfields Care Home
from Simon G (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive.

Reply from Alison Moseley-Shaw, General Manager at Barchester Hollyfields Care Home

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had a positive experience with us. I'll be sure to share your lovely comments with the team.

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Review of
Barchester Elgar Court Care Home
from David I (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Always treated with politeness and engaging conversation with all members of staff. Environment reflects calm and peacefulness.

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Review of
Barchester Elgar Court Care Home
from Sandra W (Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Such a wonderful, friendly and helpful place. I couldn't wish for better.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you Sandra for your wonderful review of our home and thankyou for choosing us! We always strive to keep our residents happy and every need met, and I will share your review with the team - who will be delighted with your kind words!

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Review of
Barchester Elgar Court Care Home
from Mark P (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad is being looked after very well now. He's now eating and drinking well and has help washing, dressing etc. Always very happy with amenities, activities and staff. They are very helpful and always let you know what is happening. Excellent.

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Review of
Barchester Elgar Court Care Home
from Catherine L (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been with Barchester Elgar Court Care Home for six months and I cannot recommend them highly enough - support for Mum, us, with the transition into care is second to none. Mum is happy, content and enjoys being at Elgar Court - it's more like a hotel than a care home.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Catherine, we really appreciate the wonderful feedback you have given our staff and home. We always strive to give the best care and life enrichment for our residents and we are so reassured you feel your mum is comfortable and happy with us. Best wishes, all the staff from Elgar Court.

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Review of
Barchester Elgar Court Care Home
from Lynn J (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my father became a resident at Barchester Elgar Court Care Home, he has had excellent care. From my initial telephone call, the excellent assessment while he was in hospital to his "admission", his care has been exemplary. Without Elgar Court, I honestly feel Dad would not be with us anymore.

His physical and mental well-being have improved hugely. My health has improved knowing he is here.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much, Lynn, for your outstanding review of our care. We are so pleased that his health and confidence have grown from strength to strength at our home and look forward to seeing him continue his zest for life with us. I will pass on your review to our team who will be so pleased to hear this. Best wishes, Elgar Court.

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Review of
Barchester Hollyfields Care Home
from C H (Sister of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life,

he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced.

Reply from Feedback Team, The Feedback Team at Barchester Hollyfields Care Home

Our sincere condolences on the passing of your brother who stayed with us for end of life support, we appreciate how difficult this time must be for you and your family and we thank you for taking the time to leave a review. We're aware that you've raised some concerns and we're sorry that despite our responses, we've not been able to resolve them for you through our process. If there is further support we can offer please do let us know, more information is also available here: https://www.barchester.com/we-want-hear-your-feedback-and-suggestions Kind Regards, Barchester's Feedback Team

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Review of
Barchester Latimer Court
from S K (Power of Attorney of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

My friend has received excellent care from all the staff on Grosvenor Wing. From the way his beard is beautifully trimmed to the staff ensuring he has classical music playing on his CD player, they care and respond to his needs as an individual. My friend is no longer able to verbalise requests or wants

but his happy demeanour and the affectionate way the staff talk about him and treat him, show real care and consideration of him. The same teams have looked after him for nearly a year now, very low staff turnover, excellent.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you so much for your review, it is much appreciated and I will share your feedback with my team. It is a pleasure caring for your friend and seeing you when you visit.

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Review of
Barchester Elgar Court Care Home
from D S (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

All staff are very friendly and helpful. A new facility built with great care and thought in the design and finish.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for choosing to spend a few months at Elgar Court for a well-being break. We really enjoyed having you to stay and considering Elgar Court as a 'luxury hotel with 24-hour care services' (one of your lovely comments and a highlight from our daily chats!)

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Care Homes Owned by Barchester Healthcare Ltd in Worcestershire

Barchester Healthcare Ltd Locations in Worcestershire (3)

Barchester Healthcare Ltd Reviews in Worcestershire (196)

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Hollyfields Care Home

Barchester Elgar Court Care Home

Barchester Latimer Court

Barchester Latimer Court

Barchester Latimer Court

Barchester Hollyfields Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Elgar Court Care Home

Barchester Hollyfields Care Home

Barchester Latimer Court

Barchester Elgar Court Care Home

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