Care Homes Owned by Barchester Healthcare Ltd in Worcestershire

In total my Mother spent nearly 4 years in care at Holyfields. The first few months spent with my Father who also received excellent care during his short time at the home.

My wife was in the home for 2 weeks respite care. At a difficult time for her the staff in all departments proved to be very warm and responsive. She left happy with the experience when being in residential care is not where she would wish to be. interaction with the manager and admin staff was very good as was the clinical lead. She was always ready when she needed to be taken out. The only issue has been with some clothing and property mislaid, but, staff addressed the issue promptly

There was some disruption during modernisation but this was unavoidable and worth the wait as the facilities and decor have been improved.

Her final days were safe and comfortable with staff who cared well for her.

My friend is very happy and comfortable and feels relieved to have found just the place that was needed.

I'm delighted with the care my mother receives I've just seen some lovely pictures of her holding some small animals her face says it all, the staff are kind and caring and the place is spotless the food is beautiful. Caring for someone with advanced dementia can be challenging at times but my mother is content she's eating well and I know she is safe , thank you Holliefields for all you do .

My wife Gina enjoyed her stay here and would recommend this lovely care home. The staff were very helpful and went out of their way to make me feel at home. Many thanks to all, including the wonderful Italian chef. Yours, John Guise, Regina's husband

I can't thank Naomi and the whole team enough for the compassion and reassurance.

My grandparents are currently staying at Barchester Latimer Court Care Home for respite, and we've had such a positive experience. Naturally, you worry when loved ones go into respite, but the staff have made us feel completely at ease. Everyone is so friendly, welcoming and helpful, from the care assistants and cooks to the kitchen and admin teams. What really stands out is how well the staff know their residents. They take the time to get to know each person, their personality, likes, dislikes and routines, rather than treating them as just another resident. Even though my grandparents are only there for respite, they've been made to feel comfortable, valued and cared for. Whenever we visit, we're always greeted warmly and the whole home has such a lovely atmosphere. It's reassuring to know my grandparents are surrounded by people who genuinely care. A huge thank you to the whole Latimer Court team for everything you do - your kindness and hard work really don't go unnoticed!

My main concern is the lack of resource (available carers), I have witnessed several situations when residents need urgent attention eg toileting but there are no available carers to help at the time of need resulting in distress and humiliation for the residents and extra work (which could have been prevented) for the limited carers to clear up the resulting mess. The focus on activities is however positive especially external to the home, however with the current transport facility this can only be provided to a limited number of residents. The cleanliness of the home is however excellent as are the grounds and the small allotment.

I think the way the Reception area is arranged is helpful in encouraging friends and family to visit residents. The kindliness and friendliness of the 2 staff who conveyed my friend from her previous home to Latimer Court was something that made a big impression on her and led me to feel that if these people, not formally carers, were so caring there was a good team spirit at the home. My friend having to cope with a level of disability and dependency which frustrates her and caring staff who have the patience to listen and explain can provide the human touch which is so important.

My husband lived in this lovely carehome for over 6 years. He was happy here. He had the best care and everyone was so kind and caring

This is my husband's second stay in Hollyfields. The first first time was going to be for two weeks respite but unfortunately extended to 7 weeks whilst our home was adapted for him to return. The second time was a week in August when I had to go away for work and a family visit. Both times I felt very confident in the help and care my husband was receiving. They cared for him brilliantly considering all the difficulties he has. They maintained a low blood sugar for his diabetes. They managed his movement which is sadly lacking because of his Parkinson's.Both times I felt very confident in the help my husband was getting. They cared They were extremely attentive and friendly and helped him at any point he needed.I cannot recommend them enough for respite care that my husband has had I will definitely lose it in the beginning of the future.

Our experience with Hollyfields has given us real confidence that our loved one is receiving the care and support they need. The Senior General Manager takes the time to explain things clearly and in detail, which has been incredibly reassuring. The Home Administrator is also extremely helpful, approachable and explains things in real terms, making everything much easier to understand. We feel listened to, supported and confident that our loved one is in good hands.

The care my father is receiving is excellent. The staff are kind & friendly and always respect his & our wishes. His room is large & bright and we are always welcomed when visiting. We are so pleased he is here.

My mother and I were able to get a good nights sleep for the first time in weeks knowing that he is being looked after.

Thank you for welcoming us all

My mum started out at Elgar Court on a 2 week respite trial, and liked it so much she decided to stay on permanently! From the start, all staff have been friendly and welcoming, and have gone out of their way to make mum feel comfortable and included. I have walked in more than once to find a staff member encouraging mum to join in a group activity that she otherwise might not have considered, and facilitating relationships with likeminded residents. Food is great, the home is beautifully designed and mums room has lovely views of the Malvern Hills.

Mom came in for 5wks respite care,the staff were all very nice , friendly and helpful.Her room was spotless and no nasty smells anywhere.It is more like a 4* hotel than a care home.Mom was very calm and seemed to be at home there.

Mum has been at Latimer Court for 4 weeks. The Management and staff have been wonderful at meeting Mum's needs, really going above and beyond to make her feel at Home. Mum has a lovely view from her window, she was able to bring in her own furniture from home and lots of family pictures to help her settle. The food is excellent and everyone is very friendly, helpful and kind. Mum has enjoyed the activities, particularly keep fit and a singer coming in. Thank you for making a difficult decision easier for me.