Care Homes Owned by Barchester Healthcare Ltd in Kent

Thank you so much for your heartfelt review. We're truly honoured to care for your father and it means the world to us that you and your sister feel confident and happy with the support he receives. Our team works hard to create a welcoming, safe, and comfortable environment for all our residents, and your kind words are a wonderful reflection of that effort. We'll be sure to share your feedback with everyone here at Emily Jackson-it will brighten their day. Thank you again for your trust and ongoing support.

Thank you very much for your lovely feedback, I will pass this on to the staff. It is a pleasure to hear such a positive review and we are very honoured to have been able to be care for your mother and we would love to welcome her back in the future.

Thank you for your valued feedback and acknowledgement of staffs professionalism and caring from reception and carers involved.

Thank you so much for your kind and thoughtful review. We're truly grateful that you've taken the time to share your experience. It means a great deal to us to know that your father is happy and well cared for, and that you and your sister feel confident and reassured every time you visit. Our team takes great pride in creating a warm, welcoming, and safe environment for all our residents, and your words are a wonderful reflection of their dedication. We'll be sure to pass on your lovely feedback to everyone at Emily Jackson-it will make their day!

Thank you so much for your appreciation for the staff who delivered excellent care to your mother. Your feedback is important to us.

Thanks for taking the time to leave your review. We're sorry to read that you weren't happy with the food during your stay with us at Winchester House. We understand your concerns were raised in passing to a member of the team, we're sorry this feedback did not reach the right people in the home. You're comments have been shared with the chef and catering team so it can be taken into consideration for our residents. Your feedback is incredibly important to us, and we do hope to see you again in the future. Kind regards, Barchester's Customer Feedback Team.

Thank you for sharing your feedback following your mum's recent respite stay. We're so pleased you and your dad felt welcomed and found our staff kind and supportive, as it's very important to us that families feel reassured when a loved one is with us.We're also grateful for your honesty in highlighting areas where we could improve. We're sorry to hear you felt your mum didn't have enough stimulation, and we'll look at how we can provide more engaging activities for residents during respite. Regarding personal care, thank you for raising her showering preferences. We understand the importance of adapting to individual needs, and your comments will be shared with the team to ensure this is always respected.Your feedback is very valuable, and we would be happy to discuss further how we can better tailor your mum's care should she return in the future.

Thanks so much for your thoughtful and kind feedback about our team. It means a great deal to hear that you feel our staff are polite, caring, and attentive to residents' needs.I completely understand and appreciate your suggestion about having more time for simple companionship and reassurance - I will take your feedback on board and explore ways we can create more opportunities for residents to have that extra time, attention, and guidance throughout the day.I appreciate your comments and please do come in for a cuppa and a chat anytime - we'd love to continue this conversation and hear more of your ideas.

Thank you so much for your heartfelt review. We're truly honoured to have been able to support your family during such an important time, and we're delighted to hear that your mother's stay with us was both comforting and joyful. It was a privilege to welcome her-and all of you-for her 93rd birthday celebration. Our admin and care teams will be thrilled to know their efforts made a difference. Creating a warm, responsive, and caring environment is what we strive for every day, and your kind words mean the world to us. Thank you again for your trust and for sharing your experience.

It is our pleasure to care for RU. Thank you for entrusting us her care.

Thank you so much for your lovely words, we were very honoured to be able to care for your brother through his last days. We hope that knowing your brother was well cared for has given you peace.

Thank you so much Adele for your review and lovely comments