Barchester Healthcare Ltd in Oxfordshire | 7 Care Homes

Review of
Barchester Oxford Beaumont Care Community
from M H (Son of Resident) published on 9 August 2025

Submitted via Website • Report

Overall Experience

My Dad's health deteriorated to the point that he needed daily care and support and so he checked in to the Oxford Beaumont for 2 weeks respite care. He settled in really quickly and decided to stay.
The Beaumont provides an excellent environment. The residents are facilitated to make their own choices

and supported to live their own lives. Dad has a comfortable room. The carers are considerate, supportive and compassionate and look after him well. After starting to get lonely after his mobility reach the stage where he couldn't leave his house, moving to the Beaumont has given him the chance to make new friends and get involved in the many daily activities. He is comfortable, well cared for and content.

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Review of
Barchester Middletown Grange Care Home
from Jill M (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

The care home for the residents with dementia is completely different to the downstairs. The lounge - dining room where residents are left all day has no stimulation. No pictures on the walls, a very small television which most are unable to see. There are no activities to occupy them or for the carers

to use to engage and discuss with residents. My mother was there for 2 1/2 years. Eventually her room was decorated and holes filled in. Items went missing. Cushions bought for her comfort disappeared and I was told it was in the laundry only for a carer after a couple of weeks telling me another resident has ripped it up. Not cross about that but the lack of honesty.
Clothes were always washed but always screwed up in drawers. I weekly tidied and folded them only for next week back to screwed up. My mother was not able to reach drawers so it was not her doing.
At Christmas time, the only decoration was a tree in the lounge. Nothing in corridors no activities for upstairs residents.

Reply from Feedback Team, The Feedback Team at Barchester Middletown Grange Care Home

Hi Jill, thanks for taking the time to leave your review. We're sorry to learn you're unhappy with Middletown Grange Care Home, particularly as we can't see that any concerns were raised during your mums time with us - we would have loved the opportunity to put things right for you. Our Memory Lane Community is designed with comfort and safety in mind for all our residents, but we'll share your feedback with the dementia team so they can review the environment during their next visit. If you'd like to discuss your feedback further, please reach out to the manager of the home, or you can get in touch with our team at feedback@barchester.com. Kind regards, Barchester's Feedback Team.

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Review of
Barchester Middletown Grange Care Home
from Yvonne A (Wife of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Caring, kind, knowledgeable, extremely attentive staff to help with every aspect of settling your loved one into their new environment. Middletown Grange completely helps with kindness and compassion in every step of the way. From the amazing management team, nursing, carers, kitchen staff down to

the maintenance team all my worries and concerns were attended to. I cannot express adequately enough my appreciation and gratefulness to EVERYONE at Middletown Grange. I absolutely made the best decision with placing my husband here. They go above and beyond to help and care for my husband. I sleep so much better at night knowing that he is being looked after completely 24 hours a day. Thank you so much Middletown Grange. A definite 10/10!

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Review of
Barchester Hempton Field Care Home
from J J (Daughter of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Hempton Field Care Home for the past 4 years. She is celebrating her 101st birthday tomorrow and I know she has reached this grand age because of the care she receives and the positive, happy atmosphere in the home. She knows all the staff and they take the time to chat

to her when passing her room. When I am unable to visit her I am confident she is well looked after and happy to be here.

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Review of
Barchester Southerndown Care Home
from M W (Respite Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

The staff were excellent, friendly, caring and fun.
The food varied when the main chef cooked it was good, when the second chef was on, not so good.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Thank you for your feedback. We truly enjoyed your stay with us and I apologise that you had varied impression of food during your stay. I will take this feedback as an opportunity to work on this and improve with my chef.I am sure on your next visit you will be able to score us all 5 star :)Kindest regardsShilpa

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Review of
Barchester Southerndown Care Home
from Gwendoline B (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Everyone who helped care for my mother at Southerndown treated her with dignity and compassion.
More importantly, the genuine kindness shown from all the hardworking staff was exceptional.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Dear GwenYour mum was an absolute pleasure. we could only wish to have met her in different circumstances as this would have been so much different and she could have enjoyed the variety of activities that we do. She will be truly missed and we hope that you all have the strength to the loss!!! Please keep visiting us for a cuppa and if there is anything we could do to make this process easy for you, please let us know. Kindest regardsShilpa

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Review of
Barchester Southerndown Care Home
from W R (Son of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

I found all the staff at Southerndown exceptionally caring, which is the most important aspect of a care home.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Thank you for being kind and supportive with your words. As you have made few visits you might have seen that we try our best to provide the best quality to our residents in their home.We are also truly sorry for your loss and you and your loved one will always be a part of Southerndown Family. Kindest regardsShilpa

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Review of
Barchester Glebefields Care Home
from J C (Friend of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

Lovely setting, beautiful views. Nice outside area and gardens very pleasant staff.
Comfortable lounge area.
Rooms well laid out and good size
Nice to be offered tea & cake when visiting resident
Parking on weekday easy.
Menus and activities looked good.

Reply from Benazir Shakkir, General Manager at Barchester Glebefields Care Home

Thank you for your lovely review of our home, I will be sure to share your comments with the Glebefields team.

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Review of
Barchester Southerndown Care Home
from Olivia S (Granddaughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

The food is very good quality and tasty. The atmosphere and enviroment is so friendly and welcoming. All the staff are so kind and happy to help. The carehome has such a warm luxury feeling so hygienic and calm for all.
Overall my grandad has felt so comfortable and happy for his week stay here. I

would reccommended to anyone looking for a place for there loved ones. Thankyou for looking after my grandad so well.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Thank you for giving us a lovely feedback!!!We are happy that we were able to help. Every feedback matters a lot to us and I will make sure i pass this onto my team.Kindest regardsShilpa

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Review of
Barchester Southerndown Care Home
from Aaron D (Friend of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Amazing staff so attentive caring and understanding manager is so helpful and cannot do enough for you or the residents. My friend is so happy here and so pleased we have found somewhere to care and stimulate him

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Thank you for giving us a lovely feedback!!!We are happy that we were able to help. Every feedback matters a lot to us and I will make sure i pass this onto my team.Kindest regardsShilpa

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Review of
Barchester Hempton Field Care Home
from C H (Friend of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

This was my second visit upon a friend. My overall impression of the home is that it is very pleasant and welcoming. Cosy, fits the description of the interior, which is furnished very tastefully. The members of staff who I had the pleasure of meeting are indeed a credit to the home. My only small criticism

is that the outside grounds were rather untidy and in need of some attention.

Reply from Jocelyn Walang, General Manager at Barchester Hempton Field Care Home

We appreciate your lovely & amazing comments and we will take your criticism for improvements

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Review of
Barchester Glebefields Care Home
from Dilip D (Son of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

All the staff at Glebefields Care Home are friendly and welcoming. My mother had a 3 week respite care break at Glebefields and she was very well looked after.
Not do the staff care very well for the residents but their visitors are also welcomed and very well looked after.
Wonderful attitude and

hospitality.

Reply from Benazir Shakkir, General Manager at Barchester Glebefields Care Home

Thank you so much for your review! We're thrilled to hear you had a great experience and truly appreciate you taking time to share your feedback. We look forward to see you again

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Review of
Barchester Southerndown Care Home
from Catherine B (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad was only in the home for 5 days before he passed away, but we felt he was in the best place. The home was calm & peaceful, and his room was bright and clean. The staff were lovely, caring both for my dad & the family who came to visit. They made his sad end as comfortable and peaceful as possible.

We are all very grateful.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Thank you for giving us such a wonderful response.we are really sorry for your loss!!! There are things that we can't change but we are glad that we were able to ease it for you. Kindest regards GM

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Review of
Barchester Waterside Court Care Home
from Emma D (Friend of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

My friend has been in Waterside Court for just over two years now.I come to visit her weekly and am always welcomed with a very warm greeting.All staff are incredibly friendly & very happy in there job roll.Creating a family feel to the care home, which is lovely to see.
The manager is very good at

interacting with the residents.He's very approachable if there's any issues.I'm able to take my friend for days out if she wants to.She has a little patio/garden outside of her room, which we have planted lots of plants to make it more enjoyable to look out to,this makes it feel more like home for her.
The carehome has a hotel feel to it. Making it a very comfortable place for my friend to live. She enjoys meal times and is very well cared for.There's always someone on hand if needed.There are lot's of activities to participate in if you wish to.She has celebrated two birthday party's,Waterside court added all the special touches to make it memorable.i would highly recommend this home.

Reply from Waterside Court, Senior General Manager at Barchester Waterside Court Care Home

Thank you very much for your kind words. We are glad that your friend is having a great experience living here.

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Review of
Barchester Oxford Beaumont Care Community
from Jo H (Daughter of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

Wonderful home,staff all friendly and approachable.
Plenty of activities.
Mum had covering of family for her 84th birthday. This was catered for by the Beaumont food drinks and a wonderful birthday cake. Mum was very happy.
I would highly recommend.

Reply from Paulina Pronczyk, Acting General Manager at Barchester Oxford Beaumont Care Community

Thank you for your kind feedback, Jo. It brings us joy to know that our staff's friendliness and approachability made a positive impact. We're thrilled that your Mum had a beautiful birthday celebration, and it was great to host you all for this special occasion. I will be sure to share your kind words with the entire team. Best wishes, Oxford Beaumont Care Community.

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Review of
Barchester Glebefields Care Home
from C M (Daughter of Resident) assisted by family/friend published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

You have a lovely care home which I am quite comfortable the times I have stayed. The staff are friendly and very helpful. I feel secure in their hands. The food is very good and they make me some if not on the menu.

Reply from Benazir Shakkir, General Manager at Barchester Glebefields Care Home

Thank you so much for your review! We're thrilled to hear you had a great experience and truly appreciate you taking time to share your feedback. We look forward to see you again.

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Review of
Barchester Southerndown Care Home
from Ann R (Friend of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

What a wonderful experience for my friend. He came from the hospital and now lives in and is cared for by Southerndown. They were so very caring and kind and my friend was made so very comfortable! Thank you so much. We were also made to feel very happy about everything.

Reply from Shilpa Nair, General Manager at Barchester Southerndown Care Home

Dear AnnThank you so much for giving us a review. Reviews helps us grow as it gives us a chance to be better and also at the same time it makes a lot of us smile and feel proud of what we are doing.Once again thank you for motivating us with your kind words.Kindest RegardsShilpa Nair

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Review of
Barchester Oxford Beaumont Care Community
from Lisa W (Daughter of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

My father initially stayed at the Barchester for a short period of respite after having had two falls at home in January.
I visited the Barchester only days before my father needed to be admitted for care and I knew immediately it was the right place for him to be!
The acting manager was so professional

and very thorough in explaining all I needed to know about my father's stay.
Respite care progressed into a permanent stay for him and he is still there, very happy and well cared for.
All of the staff are absolutely amazing and the feel of the home is so friendly and inviting. The staff are always happy in their work and treat everyone with dignity and respect.
There are always lots of activities on offer and my father is never in his room during the day, he enjoys trips out and spending time in the garden.

The food is hotel standard and guests are always offered tea and biscuits. Staff go above and beyond their duties and I feel so reassured he has the professional care he deserves

Reply from Paulina Pronczyk, Acting General Manager at Barchester Oxford Beaumont Care Community

Thank you for your thoughtful review, Lisa. We are glad to know that your experience with Oxford Beaumont was positive from your very first interaction with our community. It's great to hear that your Dad felt reassured about our standards and has chosen to make his stay with us permanent. Seeing him engaged and making new friends is truly heartwarming. We genuinely appreciate your feedback regarding our staff and the quality of care, activities, and food. Your insights are invaluable to us, and I will ensure that our entire team receives your compliments. Thank you once again for sharing your experience with us at Oxford Beaumont Care Community.Best wishes from all of us!

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Review of
Barchester Hempton Field Care Home
from I M (Respite Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Good stay. Had a good rest and respite. Would recommend this care home.

Reply from Jocelyn Walang, General Manager at Barchester Hempton Field Care Home

Thank you so much for your lovely comment and we are glad that you enjoyed your stay at Hempton.

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Review of
Barchester Glebefields Care Home
from Beryl C (Respite Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

After respite care for 2 weeks. All excellent +++.

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Care Homes Owned by Barchester Healthcare Ltd in Oxfordshire

Barchester Healthcare Ltd Locations in Oxfordshire (7)

Barchester Healthcare Ltd Reviews in Oxfordshire (644)

Barchester Oxford Beaumont Care Community

Barchester Middletown Grange Care Home

Barchester Middletown Grange Care Home

Barchester Hempton Field Care Home

Barchester Southerndown Care Home

Barchester Southerndown Care Home

Barchester Southerndown Care Home

Barchester Glebefields Care Home

Barchester Southerndown Care Home

Barchester Southerndown Care Home

Barchester Hempton Field Care Home

Barchester Glebefields Care Home

Barchester Southerndown Care Home

Barchester Waterside Court Care Home

Barchester Oxford Beaumont Care Community

Barchester Glebefields Care Home

Barchester Southerndown Care Home

Barchester Oxford Beaumont Care Community

Barchester Hempton Field Care Home

Barchester Glebefields Care Home

Awards / Recognitions (14)

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