Care Homes Owned by Barchester Healthcare Ltd in West Sussex

I don't hesitate to recommend Westlake to other families.

I am confident that my mother is being well cared for and has all her needs met. When I come to visit the staff always make me feel most welcome

It is such a relief to know that she is safe, comfortable & so well cared for.

Staff very approachable.

The busy hardworking staff were friendly and our needs were always met with a cheerful smile. Some refurbishing is needed - ie my shower unit was not up to my standard.

From the moment my Mum moved into the care home in April, we couldn't be happier with the care and support she has received. Every member of staff has been so kind, friendly, and welcoming from day one, making the transition much easier for all of us. I cared for mum at home for eight years, and while it was the right thing to do, moving her here has allowed us to build an even better relationship. Instead of being her full-time carer I can now simply enjoy being her daughter again, knowing she's safe, happy, and receiving the best possible care. The staff are like one big family. They genuinely care about the residents and do so much to keep them happy, comfortable and engaged. Nothing is ever too much trouble, and they always go the extra mile with kindness and compassion. I can't thank the whole team enough for everything they do. I would not hesitate to recommend this wonderful care home

Also appreciative of the fact that I can pop in at any time to visit and to sit with him in any of the welcoming lounge areas, and wonderful grounds,

The first full month for my father as a resident - staff have gone out of their way to make sure he settles as quickly as practical. Never an easy transition from independent living, they have worked hard to understand what works for him / me,

I have no doubts in recommending Westlake House to anyone looking to ensure that their loved one is well looked after.

Ian

John

Overall, I feel confident that my mother is in a safe and supportive environment, and I'm grateful to everyone who plays a part in her care.

Hi, I came here on a grant, from the Hospital: this is the first home I have been in. Please, from the initial visit from the Manager, who came to the hospital, I wax put at ease. The place is lovely, clean: the meals are 5. The kitchen staff go out of their way to accommodate our requests. The carers are lovely: the night nurses are friendly, considerate. I'm absolutely amazed at the place basically. We have activities organised daily, which I have enjoyed. I'm really happy here: with real thanks.

I came to visit two lovely residents & to join in with the singing at 11am. Amazing atmosphere in the dining room decorated with Union Jack flags representing V.E.Day. Invited to stay for lunch which was beautifully served. At 3pm I am staying for the sing along. All the staff are dedicated & very caring. Red Oaks is a truly special place.

The staff go above and beyond and nothing ever seems too much trouble. It gives me real peace of mind knowing he is safe, comfortable and surrounded by people who truly care. I am so grateful to every member of the team. Thank you all for everything you do.

My father came for restbite as his primary carer had to spend some time in hospital. The initial assessment was kind & compassionate and even though it was for a short term stay, alot of time was spent getting to know his interests, hobbies family members etc. There was always engaging activities available. The food options were varied and of good quality. Family members were always made welcome, regardless of when visiting and were well supported through the processes of navigating what was a challenging time.

I had 2 weeks respite care at Marriott House & Lodge Chichester after a cancer operation in March 2026. I found the staff friendly, cheerful, polite & courteous Experienced in their roles. I was given excellent care & shown every kindness, consideration & encouragement. My visitors were made welcome, offered refreshments & invited to stay for a meal. The carers' skills were many & varied - all carried out with confidence & good humour. My stay enabled me to be in a better physical condition after my operation & gave my husband some respite too. Thank you!

Well done all of you.

My aunt has been a resident of Kingsland House for approximately one month. I am delighted to say she has settled in very quickly with the wonderful care and support she is receiving from staff. She has very advanced Alzheimers with difficult daily mood swings which are all met with patience and understanding.

2 weeks respite after operations was just what I needed.