Barchester Healthcare Ltd in Wiltshire | 7 Care Homes

Review of
Barchester Henford House Care Home
from Jill H (Daughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience

Mum has been in Henford House for a few weeks now - initially as respite care but is now a permanent resident with nursing needs. All the staff are very welcoming and the nursing care is second to none. They identified when she needed to go into hospital for a couple of weeks and she is looking better

than she has done for a long time. Overall she is very well looked after.

Reply from Patricia Alton, GM at Barchester Henford House Care Home

Dear Jill, Thank you so much for taking the time to share your feedback. We are delighted to hear that you have been so please and will make sure to share this with the staff. Your Mum has settled in very well, and it is an absolute pleasure to have her as part of our community.

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Review of
Barchester Milford House Care Home
from Francis W (Grandson of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

I can't say enough good things.
I never wanted to see my grandmother unable to stay in her own home, but here I know she is not just safe and cared for, but is more happy, healthy and active than she has been for a long time.
The staff are fantastic, and genuinely care about the residents and creating

a warm, homely atmosphere that makes everyone feel welcome.
Each week there are a range of activities (from weaving, yoga, trips out, talks, music to much more) and suggestions are also considered.
The medical side of things is well handled and responsive.
The food is exceptional, with a varied menu and the chef has happily accommodated needs and requests.
And the garden! My grandmother loves gardening, and having such a lovely garden is really wonderful for her. Even moreso after the works that have just been carried out to make it even more easily accessible.
It's hard to praise it highly enough - it's been fantastic as a new home my grandmother and a pleasure to visit each day.

Reply from Aga Musial, Senior General Manager at Barchester Milford House Care Home

Thank you so much for your very kind words which I will pass on to all our staff teams. We are so pleased that the experience for your grandmother and yourself has been such a positive one. Coming to a care home is never easy whatever the circumstances and we are delighted that you and your grandmother are now sharing experiences together here at Milford House. We look forward to continuing to welcome you to the home and caring for your grandmother. Kind Regards, SGM.

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Review of
Barchester White Lodge Care Home
from Julie M (Daughter of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

A heartfelt thank you to the incredible team at White Lodge Care Home - Barchester Healthcare. The care you provided for Mum has been second to none. Even with the challenges of dementia, you helped her enjoy life and supported her in being the very best version of herself. Your genuine compassion and

commitment to treating each resident as an individual made all the difference.
One moment we will never forget is the beautiful ballet performance you put on for Mum - a memory that will stay with us forever. It was a perfect reflection of the love and thoughtfulness that runs through everything you do.
Your care in Mum's final days was truly outstanding. You understood, in every sense, what end-of-life care should be - gentle, respectful, and filled with dignity and kindness. We will always be grateful for the way you looked after her, and us, with such warmth.
Thank you, from the bottom of our hearts

Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Home

Thank you so much for taking the time to review our service i will ensure this feedback will be shared with the team.

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Review of
Barchester Wingfield Care Home
from M O (Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience here has been very reassuring. I have been very happy, making plenty of friends and the staff have always been friendly and helpful.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Wingfield Care Home
from S M (Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

The nurses
The carer's
all fantastic

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Henford House Care Home
from Michelle L (Daughter of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise your staff enough. On every level they have provided our mum with the most amazing care. My mother has had a few months of respite and could not have been looked after better. Nothing is too much trouble ^ the knowledge of staff to help us get all the help mum needed.
My mother hasn't

looked as well as she does now for many years. She is on fine form now and her recovery could not have gone better.

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Review of
Barchester Wingfield Care Home
from Nicola H (Daughter of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

We have had to place my dad in full time care which has been difficult for us all. From first contact with the home and my dad being placed every member of staff has been helpful & supportive, especially 3 of them. Thank you from the family.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Wilton Place Care Home
from Peter B (Resident) assisted by family/friend published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My overall experience has been positive, the staff all displayed great care and understanding of my needs, they were proactive in caring for my wellbeing. On a day to day level the variety of entertainment was good, even if I didn't always want to engage it was done positively not patronisingly. The

food and drink variety was excellent.

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Review of
Barchester Cedars Care Home (Salisbury)
from Shirley T (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into Cedars in February and was treated with kindness dignity and respect from the very start. There is such a lovely family atmosphere and a really warm 'buzz' about the home. I was kept informed of my mothers health and was called whenever there was a concern. I would recommend the home

to anyone looking for somewhere for their loved on. The staff are just brilliant.

Reply from Anish Abraham, General Manager at Barchester Cedars Care Home (Salisbury)

Hi, thank you for such a lovely review. We are glad that we were able to look after your Mum at Cedars and I will relay your kind words to the team. Cedars is such a beautiful home in a lovely location, we are lucky to have such a fantastic team who goes above and beyond for our residents and their loved ones.

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Review of
Barchester Cepen Lodge Care Home
from Sue C (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum is very happy living at Cepen Lodge and family are usually able to visit her on a regular basis.
However, it is very reassuring to know, as we have seen, that when we are away on holiday or unable to visit for other reasons, Mum's care and engagement with activities is well led and supported by

the staff team.
This is so important to us as Mum can find communication difficult but stimulation from dining with other residents & other social situations and activities hugely beneficial to her. Thank you to all the Cepen Lodge Team.

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Review of
Barchester Milford House Care Home
from Rachel B (Daughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Milford House Care Home for the needs of my mother, have been quite exemplary the staff are so kind caring and thoughtful, mum hasn't been the easiest patient! I can so grateful to you all.

Reply from Aga Musial, Senior General Manager at Barchester Milford House Care Home

I am so pleased that your experience of Milford House has been a positive one and you are happy with the care that we are giving your mother. We have a wonderful staff team across all our departments and I will be sure to pass on to them your very kind words which will be very much appreciated. With best wishes. Aga Musial

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Review of
Barchester Cepen Lodge Care Home
from Barbara G (Next of Kin) published on 27 June 2025

Submitted via Website • Report

Overall Experience

My husband has recently been there for two weeks respite
I can't thank the staff enough for their kindness and care given to him , as he has dementia and many health problems
They encouraged him to join in with a couple of activities going on , which was great
Food and accommodations was great

All the staff were so kind to me too, informing me of everything to do with my husbands health and needs
Will definitely be happy to take him there again, when I need a rest
A big thank you to everyone at Cepen Lodge

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Review of
Barchester Cedars Care Home (Salisbury)
from G B (Son of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

A caring and friendly, safe environment for my father to get the full time care he needs. Staff are very supportive and extremely personable and have a great rapport with both me and more importantly my father. The food is of an extremely high standard.

Reply from Anish Abraham, General Manager at Barchester Cedars Care Home (Salisbury)

Thank you for your kind words about Cedars. It is incredibly rewarding to know that our efforts are appreciated, everyone really enjoys seeing and listening to dad playing his Trombone. We like to think we are all family and are proud to include all our resident's family members in as much daily life for our residents as we can. Thanks again for your review.

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Review of
Barchester White Lodge Care Home
from Yvonne G (Daughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has now been in residence for 4 and a half months. She has settled in really quickly and slipped into daily routine. The staff are always friendly and happy, nothing is too much trouble. The food is excellent.. 5 stars. Many thanks to all catering staff who are working in the background. The

activities are wonderful, keeping the residents stimulated.

Reply from Ramona Gherendi, General Manager at Barchester White Lodge Care Home

Thank you so much for taking the time to review our service .I will ensure that the feedback will be shared with all team.

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Review of
Barchester Wilton Place Care Home
from P W (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My mother has come in to care due to a stroke and needs a lot more support than could be given in her own home, she has been gradually settling in, the staff have been very good with her, she does need encouragement to join in with activities , but they are working on that, this care home feels more

boutique hotel than what you perceive quite often what a care home is like, so if anyone is looking for somewhere for them self or relative I recommend going along for a tour round. There are lots of activities each day, a choice of food on the menu each day, in the dining rooms, or can have their meals in their room, there is a cinema room, hairdressing salon etc
The gardens are a lovely place to have a coffee and a chat.

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Review of
Barchester Henford House Care Home
from Maria K (Wife of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

Since retiring at the age of 67, my husband, professional painter and decorator, has developed depression, followed by Alzheimer's, at first manageable, last two years have been very hard for me to care for him 24/7 with very little help from NHS. On 3rd Jan 25 admitted to hospital where stayed til

28th Feb 25. Henford House is my and his saviour.

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Review of
Barchester Wingfield Care Home
from C F (Relative of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent service - everyone is very friendly & could not help you more. Facilities - the facilities were very clean, they had lots of excellent equipment and were very competent using it.
I would highly recommend.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Barchester Wilton Place Care Home
from Luke W (Son of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

From start to finish the staff without exception have been incredible at accommodating my mother. The constant theme of kindness and compassion pervades through every aspect of her care. She felt safe, included, listened to and respected. She laughed and thoroughly loved her time at Wilton Place and

loved all the staff. Thank you for your love compassion and kindness towards her.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

So lovely to receive this review today and feeling so proud of my team that they made such a positive impact on your lovely Mum's stay with us here at Wilton Place.She truly was such a character, the team loved her and her cheeky sense of humour.We still miss her but are grateful you entrusted her to us, a very special lady!

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Review of
Barchester Henford House Care Home
from Charlotte M (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff always cheerful and helpful. Lovely with our mother.

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Review of
Barchester Cepen Lodge Care Home
from C E (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming environment, especially reception. Reception staff always welcoming & helpful. Activities staff lovely and enthusiastic. Room & communal areas always pristine. Staff on the floors bit more variable but generally very kind. It is sometimes difficult to find staff on the floor. Sometimes

a few of them are sitting by residents just scrolling through their phone, which seems a bit unprofessional. Otherwise all great - thank you.

Reply from Jade Hodge, General Manager at Barchester Cepen Lodge Care Home

Thank you for your lovely review, I will share your feedback with the team as this is really important to us. We have switched to a digital care planning system recently, so this will be why you see staff using their handsets to document care and support given in communal areas. We document all care given in real-time to improve the accuracy of our documentation, and to free up staff time to be able to spend engaging with residents. If you'd like to share any further comments with me at all, my door is always open to chat.

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Care Homes Owned by Barchester Healthcare Ltd in Wiltshire

Barchester Healthcare Ltd Locations in Wiltshire (7)

Barchester Healthcare Ltd Reviews in Wiltshire (802)

Barchester Henford House Care Home

Barchester Milford House Care Home

Barchester White Lodge Care Home

Barchester Wingfield Care Home

Barchester Wingfield Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Barchester Wilton Place Care Home

Barchester Cedars Care Home (Salisbury)

Barchester Cepen Lodge Care Home

Barchester Milford House Care Home

Barchester Cepen Lodge Care Home

Barchester Cedars Care Home (Salisbury)

Barchester White Lodge Care Home

Barchester Wilton Place Care Home

Barchester Henford House Care Home

Barchester Wingfield Care Home

Barchester Wilton Place Care Home

Barchester Henford House Care Home

Barchester Cepen Lodge Care Home

Awards / Recognitions (14)

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