Care Homes Owned by Barchester Healthcare Ltd in Wiltshire

Thank you for having me and for looking after my friend so well.

On our first visit to look at the home we were made very welcome and management took details of our mother and her specific needs. We were shown rooms which were available and a decision was made on that day to send our mother to Henford. She has been cared for with the greatest level of dignity and patience. Staff were always welcoming and available for chats with the family. They kept in constant contact updating us on her situation and outcomes regarding medication and Doctor visits. If they had any concerns they would always phone and ask permission as we were LPA's. The two main nurses who cared for her went above and beyond. The palliative care she received was of the highest standard and when she eventually passed the phone call was made with much compassion. We were very lucky to have found such an outstanding home.

K was so happy!

Staff are friendly and the home is well managed.

My mother moved to Cepen Lodge a year ago because she was incapable of living on her own as her dementia had worsened. Cepen Lodge and it's staff is the best place she could hope to be. Not only is everyone very well looked after, there are truly fun events and the staff are lovely. Very grateful that she is here.

The staff were great and so kind to my mum. They made her feel very welcome and so did the residents. The food was lovely. I was happy to leave my mum there as I knew she was well cared for.

All the staff went out of their way to make sure that her needs were met and are a credit to the organization.

Overall a good experience a very nice site with nice garden. Very friendly carer and staff. Overall everybody was very kind and helpfull. and in generall a very happy place.

Henford initially took my dad at very short notice for respite care following a long hospital stay and rehab. When he arrive he was barely mobile and needed a lot of assistance. After a month we decided that he needed to stay. As a result of the care, support and encouragement he was given he improved so much that he has now moved back home to live independently. Every member of staff was brilliant, caring and personable. There were frequent visits and activities for dad enabling him to experience things he would never have done outside. Thanks to everyone.

My parents were one of the first residents at this new home in Wilton, very near to where we live. Sadly my father died after 3 months but my mother only died this week (aged 102) after a total of 3.5 years at the home. I cannot praise the home more highly, their care has been exemplary, the staff without exception being kind, compassionate and supportive to both my parents and my family. The building is beautifully maintained and attractive and great efforts are made to keep the residents happy, occupied and supported. I can also vouch for the food having eaten there with my Mum many times with superb buffet lunches provided for my mum's family birthday parties. The home is a great credit to Antoinette, the manager, and we will miss our frequent visits there.

A home from home

It made my life so much easier knowing that I could rely on the staff to do such a good job, both on the day, and in the earlier preparation & organising.

Thank you.

I think it's as good a home as it gets largely due to the hard work of the staff.

Sadly my mother only spent 2 nights in Cedars before passing away peacefully on the morning of the third day. She was out of hospital, out of pain and in a beautiful, calm environment. It was the last thing we could do for her. Thank you Cedars.

Great staff & home

In previous years I had been more than happy with the care that my father received. When my elderly mother became more acutely disabled I was very grateful at the speed & flexibility that the team displayed in receiving us in a moment of need. I have always found the various team to be kind & compassionate. I consider Milford House to be an excellent care home.

We cannot thank all the staff at Henford House for the reassurance they have given us as a family. My Granny as recently moved into Henford House and we have been blown away by the friendliness, kindness and professionalism of ALL the staff. Everyone has got to know Granny (and us!). They give her time, make meaningful connections with her, all the while providing her with an excellent standard of care.

As I live alone I needed a week's care after total knee replacement and a friend of mine went into the Cedars after breaking a leg after a fall. Another had chosen the Cedars for end of life care as she had pancreatic cancer. Sadly she didn't live long enough to get there. So 2 recommendations. I can't speak highly enough of the wonderful care I had at Cedars. Such kind, dedicated staff. Nothing was too much trouble. I was even taken on a tour of the grounds in my wheelchair! Great choice of menus and I could even have sandwiches in my room for later if I wasn't hungry at dinner time. The quiet night time checking by kind staff. The list of timings of my medications for me to take home. It was also very nice to sit in the sheltered courtyard with tea and cake brought to me and any visitors. I could go on, but the Cedars is a beautiful nursing home in lovely grounds with wonderful, kind, attentive, professional staff. I came home feeling well able to cope on my own.

I'm very pleased she is able to be here.