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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company
Welcome to HC-One, the 'Kind Care Company'

HC-One operates c.275 care homes for elderly people throughout the United Kingdom. Their aim is to be the first choice care home in each community for Residents and Colleagues and will achieve this mission by providing the kindest possible care and a very good life to Residents.

HC-One has developed a robust ‘coronavirus prevention and protection plan for the safety and wellbeing of new Residents, existing Residents, Relatives and Colleagues.

They strive to make a difference to the lives of older men and women in communities across the UK by fostering a culture that actively encourages simple kindness.

Kindness isn't just a warm and fuzzy feeling, it's an incredibly powerful force for good.

If people stopped for a moment and aimed to be 10 per cent kinder, imagine the positive impact that would have on others!

HC-One Locations (279)

 
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279 Care Homes owned by HC-One
Bradley Hall

120 Beamont Leys Lane, Leicester LE4 2BD 

9.8 148 reviews
"The management, Carers + Domestics + Kitchen Staff + Maintenance staff are all a credit. My mother in law is treated with highest level…"   Read all 148 reviews
Location Type Care Home

Bradley Hall care home in Leicester is located near to city centre. Residents can enjoy stylish en-suite room with a flat screen TV, mini fridge, Wi-Fi access and telephone point. Trained compassionate staff give people dignified care. Residents… Read more about Bradley Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 60 Rooms from £1,258 / week
Cedar House Care Home

39 High Street, Harefield, Uxbridge UB9 6EB 

9.8 66 reviews
"I am so happy with the care my mum is getting. I cannot ask any more. Staff are very nice and helpful and if there are problems, I always…"   Read all 66 reviews
Location Type Care Home

Cedar House Care Home, situated in the beautiful village of Harefield, Middlesex, offers a home-from-home atmosphere for those looking for personalised nursing and nursing dementia care. Quality of life is a real focus at Cedar House and the team… Read more about Cedar House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • 42 Rooms from £1,551 / week
The Gardens Care Home

88-90 Sleaford Road, Boston PE21 8EY 

9.8 80 reviews
"Mum has been in the care of the staff of the Gardens for 2 1/2 years. Every member of staff, from management to house keeping show so much…"   Read all 80 reviews
Location Type Care Home

Situated in a leafy residential area in Boston, surrounded by lots of green space, The Gardens Care Home offers personalised residential and residential dementia care to older people and benefits from being set in the wider setting of Park Place, a private,… Read more about The Gardens Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 47 Rooms from £1,080 / week
Victoria Park Care Home

75/83 Brays Lane, Stoke, Coventry CV2 4DS 

9.8 63 reviews
"My father entered Victoria Park in September 2023. From the moment he arrived he felt at home. He was able to settle over a few weeks with…"   Read all 63 reviews
Location Type Care Home

Set in a leafy, residential area in Stoke, close to all local amenities, Victoria Park Care Home provides personalised residential care to older people. Purpose-built and carefully designed, Victoria Park is a home-from-home setting complete with… Read more about Victoria Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • 34 Rooms from £1,276 / week
Hepworth House

City Field Court, Stanley, Wakefield WF3 4NG 

9.8 50 reviews
"My grandma came to Hepworth House for respite originally, following a couple of falls at home, but she is now a permanent resident here and…"   Read all 50 reviews
Location Type Care Home

Hepworth House in Wakefield has all the finishing touches residents would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure gardens. All 66 bedrooms are en-suite wet rooms to support… Read more about Hepworth House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health
  • Visual / Hearing Impairment
  • 66 Rooms from £1,621 / week
Littleton Lodge

Bishop Street, Hednesford, Cannock WS12 4RY 

9.8 77 reviews
"Mum has been a resident at Littleton Lodge for just over a year, so it would now seem fitting to share my thoughts on the care that she…"   Read all 77 reviews
Location Type Care Home

Littleton Lodge provides 24-hour residential and dementia care in a warm and welcoming environment in Cannock in Staffordshire. The team takes pride in making a real difference to residents’ lives and puts dignity and respect at the heart of its… Read more about Littleton Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms from £1,560 / week
Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne NE4 6UX 

9.8 104 reviews
"I shall be deeply grateful to all the staff at Orchard Mews for the rest of my life. Quite simply they cared for my mother in a way that…"   Read all 104 reviews
Location Type Care Home

Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people. The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends… Read more about Orchard Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 39 Rooms from £1,335 / week
Lunan Court Care Home

Albert Street, Arbroath DD11 1RA 

9.8 65 reviews
"My sister has been a resident of Lunan Court for just over a year. My sister and ourselves as a family, have been delighted with the care.…"   Read all 65 reviews
Location Type Care Home

Found in the beautiful coastal town of Arbroath, Lunan Court care home offers personalised nursing and nursing dementia care to older people. The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens… Read more about Lunan Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 44 Rooms from £1,414 / week
Lyndon Hall Care Home

Malvern Close, off All Saints Way, West Bromwich B71 1PP 

9.8 88 reviews
"Mum moved to Lyndon Hall directly from hospital in june 2025. Sadly, three days after arriving there she required palliative care and…"   Read all 88 reviews
Location Type Care Home

Nestled within a tranquil residential area in West Bromwich, Lyndon Hall Care Home offers personalised nursing and dementia care to older people. A friendly, purpose-built care home, Lyndon Hall offers residents a homely setting where they are empowered… Read more about Lyndon Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 80 Rooms from £1,149 / week
Ballumbie Court Care Home

Ballumbie Road, Ballumbie, Dundee DD4 0PD 

9.8 64 reviews
"Great care provided to Mum with regular support and communication from all staff. Huge thanks for the recent special birthday afternoon tea…"   Read all 64 reviews
Location Type Care Home

Nestled within the peaceful area of Dundee, Ballumbie Court Care Home offers personalised nursing dementia care to older people. With a hairdressing salon and fantastic activity and entertainment rooms, residents can enjoy their time in a homely and… Read more about Ballumbie Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 58 Rooms from £1,684 / week
Mavisbank Care Home

Lennox Crescent, Bishopbriggs, Glasgow G64 1XF 

9.8 77 reviews
"Every day I visit my mother as soon as I enter I am always greeted with a hello how are you from the management team right down to the…"   Read all 77 reviews
Location Type Care Home

Mavisbank Care Home, situated in the popular town of Bishopbriggs, supports older people to lead their best lives with personalised nursing and nursing dementia care. This lovely home offers many fantastic facilities for residents to enjoy, including… Read more about Mavisbank Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms from £1,334 / week
Stamford Court

Astley Road, Stalybridge SK15 1RA 

9.8 63 reviews
"We can not thank all the staff at Stamford Court enough, for their kindness and care during our dads short visit. He was adamant that he…"   Read all 63 reviews
Location Type Care Home

Stamford Court Care Home is ideally situated in the centre of Stalybridge, Manchester, offering a warm and homely setting with high quality care and support. A friendly and welcoming home, Stamford Court has a range of places designed to enhance… Read more about Stamford Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Palliative Care
  • 40 Rooms from £1,207 / week
Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW 

9.8 144 reviews
"The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care…"   Read all 144 reviews
Location Type Care Home

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms from £1,685 / week
Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ 

9.8 116 reviews
"Mum has been here since the 22nd of April 25. After the expected settling in period, she is very happy with her experience of living here.…"   Read all 116 reviews
Location Type Care Home

Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people. The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely… Read more about Chapel Level Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • 60 Rooms from £1,150 / week
Aberford Hall Care Home

Oakwood Green, Roundhay, Leeds LS8 2QU 

9.8 95 reviews
"Since Mum moved in I have seen a marked improvement in her health and wellbeing. Mum was transferred from another home after not settling…"   Read all 95 reviews
Location Type Care Home

At Aberford Hall care home, every member of the team goes above and beyond to make the home a happy place to live. With a home manager who has a wealth of experience in the care sector, each resident can rest assured that everything is taken care of.… Read more about Aberford Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 42 Rooms from £1,321 / week
Forthbank Care Home

Drip Road, Kildean, Stirling FK8 1RR 

9.8 92 reviews
"My mum went into respite care for 9 days at Forthbank while I went on holiday the Staff at Forthbank were so nice and so kind to both…"   Read all 92 reviews
Location Type Care Home

At Forthbank Care Home, located in peaceful residential area of Kildean, Stirling, the team provides personalised nursing and nursing dementia care to older people. The welcoming home offers a choice of sitting and dining areas, for maximum comfort… Read more about Forthbank Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 68 Rooms from £1,482 / week
Peniel Green Care Home

216 Peniel Green Road, Llansamlet, Swansea SA7 9BD 

9.8 71 reviews
"Very helpful, lovely atmosphere. The staff are very nice, can't fault the place they look after my mother very well. She has settled in…"   Read all 71 reviews
Location Type Care Home

Peniel Green care home, situated in the peaceful village of Llansamlet, near Swansea, supports older people to lead their best lives with personalised residential and nursing care. A friendly, purpose-built care home, Peniel Green has a range of tastefully… Read more about Peniel Green Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 34 Rooms from £1,008 / week
Dingle Meadow Care Home

Goldencrest Drive, Oldbury B69 2DQ 

9.8 76 reviews
"Dingle Meadow has provided excellent care for my loved one. The staff are kind, professional and truly attentive to individual needs. The…"   Read all 76 reviews
Location Type Care Home

Dingle Meadow care home, situated in a peaceful residential area in Oldbury, in the heart of the Black Country, supports older people to lead their best lives with personalised residential and residential dementia care. The two sitting rooms and… Read more about Dingle Meadow Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 46 Rooms from £1,249 / week
Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US 

9.8 106 reviews
"This is the second care home our dad has been in and it is by far the better. Since he has been at Lauren court he has been so much…"   Read all 106 reviews
Location Type Care Home

Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people. Offering luxurious accommodation, round the clock care and good home cooking, the friendly home… Read more about Lauren Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • 48 Rooms from £1,032 / week
Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH 

9.8 67 reviews
"My brother and I live overseas and feel grateful to know our mother is in such caring hands. All of the staff members we've encountered…"   Read all 67 reviews
Location Type Care Home

Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people. Each member of the care team at Highclere Care Home is on hand to… Read more about Highclere Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 40 Rooms from £1,287 / week
Appleton Lodge Care Home

Lingard Lane, Bredbury, Stockport SK6 2QT 

9.8 67 reviews
"My mum moved into Appleton Lodge in May after being in hospital after a number of falls. The difference in her trying new things has been…"   Read all 67 reviews
Location Type Care Home

Appleton Lodge care home, located in Bredbury, on the outskirts of Stockport, provides personalised residential and residential dementia care from a welcoming and purpose-built setting. As well as offering a range of premier, single and en-suite rooms,… Read more about Appleton Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms from £1,150 / week
Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG 

9.8 193 reviews
"Fantastic home in a beautiful environment. The staff are caring and compassionate and any requests are actioned quickly. The food is of…"   Read all 193 reviews
Location Type Care Home

Bankwood care home is a warm and welcoming environment offering residential and nursing care. Set in the scenic Amber Valley in Derbyshire, the home offers stunning valley views which can be enjoyed from the landscaped garden and patio area. Inside… Read more about Bankwood Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 40 Rooms from £1,254 / week
Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG 

9.8 121 reviews
"I feel very aspect of my mothers care has been outstanding, the friendliness of staff cannot be faulted. I feel they go above and beyond to…"   Read all 121 reviews
Location Type Care Home

Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people. The professional care team is on hand to help you or your loved one settle into life at Eastbourne… Read more about Eastbourne House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 72 Rooms from £1,586 / week
St Peter's Court Care Home

Lord Street, Redcar TS10 3JA 

9.8 98 reviews
"We are very grateful for the care, consideration and support those at St Peter's have provided for our mum. They have all taken the time to…"   Read all 98 reviews
Location Type Care Home

Situated just off the coast of Redcar, St Peter’s Court Care Home offers personalised residential and residential dementia care to older people. This home offers lovely en-suite bedrooms, hair salon, pretty courtyard and wellbeing programme which… Read more about St Peter's Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 67 Rooms from £1,035 / week
Windsor Court

Sandbeck Way, Wetherby LS22 7DN 

9.8 82 reviews
"I am enjoying every minute of being here. The activities are really wonderful. The food here is very good. The staff are excellen…"   Read all 82 reviews
Location Type Care Home

Windsor Court in Wetherby provides comfort and high quality care in an inviting home. Caring, trained staff give individualised care and champion independence and personal choice. They encourage residents to socialise and participate in a variety… Read more about Windsor Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms from £1,540 / week
Abermill Care Home

Thomas Street, Abertridwr, Caerphilly CF83 4AY 

9.8 157 reviews
"Since my friend arrived at the care home, I have seen a big difference in her appetite, her cleanliness and her fitness. The staff have…"   Read all 157 reviews
Location Type Care Home

Abermill care home, nestled in the heart of the village of Abertridwr, near Caerphilly, provides personalised residential and residential dementia care to older people. Having been tastefully decorated in 2024, the home offers modern furnishings and… Read more about Abermill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 38 Rooms from £1,133 / week
Leighton Court Care Home

112 Manor Road, Wallasey CH45 7LX 

9.8 130 reviews
"What a lovely home, just what I had been looking for. Perfect. Can't fault all I had been looking for my husband in a short he has looked…"   Read all 130 reviews
Location Type Care Home

Nestled within the attractive area of Wallasey, close to the River Mersey, Leighton Court care home offers personalised residential, nursing and nursing dementia care to older people. The purpose-built home has a range of comfortable and tastefully… Read more about Leighton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 48 Rooms from £1,232 / week
Millbrook Care Centre

400 Huddersfield Road, Millbrook, Stalybridge SK15 3ET 

9.8 84 reviews
"My father has recently moved to Millbrook and was very apprehensive of moving into a care home. My brother and I looked at a number of…"   Read all 84 reviews
Location Type Care Home

Nestled in the attractive town of Stalybridge in Manchester, Millbrook supports older people to lead their best lives with personalised residential and residential dementia care. The attractive, purpose-built home has a spectacular outdoor area,… Read more about Millbrook Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 46 Rooms from £1,136 / week
Aspen Court Care Home

17/21 Dod Street, Poplar, London E14 7EG 

9.8 78 reviews
"My father enjoys his residency at Aspen Court. His dementia needs means that he needs constant care, and this is something that the staff…"   Read all 78 reviews
Location Type Care Home

Located within Poplar in London, Aspen Court is a purpose built care home offering nursing and dementia care. At Aspen Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is… Read more about Aspen Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 75 Rooms from £1,250 / week
Bluebell View Care Home

Victoria Road, Oswestry SY11 2HU 

9.8 15 reviews
"The venue, staff, service and overall experience is outstanding. The staff create a beautiful, homely atmosphere. I don't think you could…"   Read all 15 reviews
Location Type Care Home

Situated in a peaceful, residential area in Oswestry, and taking inspiration from the unique architecture in Oswestry town centre just half a mile down the road, Bluebell View is a purpose-built care home with stylish décor and access to a beautiful… Read more about Bluebell View Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Mental Health
  • 80 Rooms from £1,090 / week

HC-One Reviews (25545)

9.6
HC-One has a Group Review Score of 9.6 (9.619) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Westleigh Lodge Care Home

from Adele R (Daughter of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to Westleigh Lodge and the amazing and caring staff, my mum has only been here for a few days but she has received the best care she has ever had in any other care setting, The lovely staff at Westleigh have gone above and beyond for mum to get to know her and understand how to best
support her, and us as her family. I have never experienced such a compassionate and loving environment and didn't think we would ever get the care for mum that we knew she deserved. Westleigh have given us the ability to be comfortable leaving mum knowing she will be happy, comfortable and well looked after. Thank you Westleigh for giving us the reassurance we have been searching for.

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Review of

Hawthorn Court Care Home

from Patricia W (Niece of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthorn Court is a 'home from home', a lovely light environment, but the greatest attribute is the staff! Always kind, friendly, caring, just what I would want for my aunt. As my own Mam always says, "this place can't be beaten".

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Review of

The Applewood

from Linda B (Cousin of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and caring to the residents and welcoming to the visitors. The home is really lovely and well kept and feels very homely. THe meals are excellent and there is always a good choice. The residents are encouraged to eat in the dining rooms but if not the meals are served in
their rooms. Visitors are offered meals and refreshments making it nice for both the residents and visitors. The activities are varied and very good.

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Review of

Mersey Parks Care Home

from J C (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on Sefton
Unit is exceptional.

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Review of

The Birches Care Home

from L S (Friend of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff very friendly & kind.

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Review of

Summerville Care Home

from Paul J (Son of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my mum today. All the staff were friendly and supportive but best of all was the food she had for tea. The chef really worked her magic- I've not seen my mum eat this well for more than two years. She wolfed it down! Thanks for all you do!

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Review of

Summerville Care Home

from M J (Daughter-in-law of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that the staff treat the residents with great care and respect.

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Review of

Eden House Care Home

from Dan L (Grandson of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is well looked after at Eden! The team always go above and beyond for my grandad. He loves being out in the garden with them and help looking after all the plants and flowers. The team are incredible for the family knowing he is in good hands.

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Review of

Eastbourne House Care Home

from R R (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very aspect of my mothers care has been outstanding, the friendliness of staff cannot be faulted. I feel they go above and beyond to accommodate the needs of residents and families.
The home is always clean and tidy. The activities and the planning is thoughtful and help keep my mother engaged
socially.

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Review of

St James' Park Care Home

from D H (Niece of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all of my visits to see my aunt at St.James Park Care Home, I have found the staff to be courteous and caring.
My aunt appears to be very happy and has continued to thrive under the care of everyone at the home.
I found the lounge and dining areas to be spacious and light, with lovely views over
the surrounding countryside, which my aunt particularly appreciates and comments on regularly.

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Review of

Trafalgar Park Care Home

from Karen C (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 2 weeks and looks so much better already. The home is lovely and the staff even lovlier. I can now sleep at night knowing she is safe and happy.

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Review of

Overdene House Care Home

from G F (Son of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother suffers from acute dementia, it is clear from my regular visits that she is comfortable, warm, clean and well fed. For her recent 89th birthday, the staff were brilliant and went that extra mile to provide a lovely party for her and the family members. I cannot praise and thank the
staff enough for all their hard work and caring attitude.

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Review of

Admirals Reach Care Home

from Audrey R (Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffs are very caring and meet my needs very well. Activities are great. Food is very good. I never have to ask twice for anything.

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Review of

Ash Grange Care Home

from S U (Wife of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been through 3 care homes, and by far the experience at Ash Grange was the best. The staff were caring and considerate of my husband's needs. The kitchen staff made sure my husband had religiously and culturally appropriate meals, and they made it to his taste. The housekeeping staff were equally
friendly and supportive. Not to forget the maintenance staff who were ever so helpful and always smiling. Finally, the management and nursing staff were always responding to my requests with regard to my husband's care. I would trust them 100%.

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Review of

Himley Mill Care Home

from Louise G (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for nine months and is extremely happy to be there. The staff are very attentive and are always willing to help with anything my mom needs. Recently they took the residents to a village hall, where they were entertained by singers and had food, etc, etc. Mom was
ecstatic about the whole experience and couldn't wait to tell us all about it when we visited. I wouldn't hesitate to recommend Himley Mill to anyone 100%.

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Review of

Hawthorn Court Care Home

from G B (Son of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise this place enough, we were nervous about choosing the right care home for my mam, but right from the initial visit, the staff have been first class, the manager and her team have made sure that my mam's move to the care home went smoothly. Nothing is too much for the staff, and
everything you ask for is done. The rooms are lovely and my mam is settling in nicely, enjoying the new friends she's made, the activities and the food! We can't praise Hawthorn Court enough... Thank you!! xx

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Review of

Avalon Park Care Home

from D A (Granddaughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do NOT I mean do NOT put your loved ones in this home. This home is Requires Improvement for a reason. Your precious loved ones will be neglected 100%. Absolutely disgusting I can't wait for CQC inspection and full coroners inquests and formal complaint that hasn't been addressed. Disgusting.
No care
plan in place. Wow. Told 28 days legal requirement. Not "we are extremely happy to share this information with you, with have prepared this immediately so you can be confident that you loved one is in safe hands with us". So in a home with no care plan, bet handover times went well. Such a loving caring home. Blah Blah Blah. Note I really appreciate you don't want your loved one here so we will do everything in our power to get them home. They were neglected and left in their own urine its disgusting after asking for help. Come up with all your excuses. You messed with the wrong family. We took video evidence. Deny that in court.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Avalon Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured your loved one's care plan was in place within 48hours of him being admitted to our home and we continued to add to it throughout his time with us. We have no concerns raised by yourself to the home during the time your relative resided with us. Any concerns raised by another family member were dealt with promptly. Should you wish to speak with the home manager, please do not hesitate to contact her, she will be happy to meet with you. We work closely with families, healthcare professionals, and regulators to ensure all residents receive the care, dignity, and respect they deserve.

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Review of

Redmill Care Home

from S D (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Redmill Care Home for mum, as soon as we arrived it looked lovely inside, and mums room was just perfect. Everyone has been so helpful and mum has settle in amazingly well. We see a difference in mums health condition due to have a good care level and support.

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Review of

Highgate Care Home

from Dawn S (Friend of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my mum along to visit her neighbour who is now resident in your care home. Security is spot on making it safe that residents cannot wander out with the home putting themselves in danger. We were greeted by friendly staff who located Mum's friend, she was attending a sing along party afternoon,
we could see the staff interacting with the residents and dancing with those who were able to do so , it was lovely to see. We sat in a residents sitting area and coffee and tea was served and we were very glad to be included! We were very impressed with the home which has a lovely garden area to the rear and also the frontage of the building is very welcoming. The staff are top notch making the residents feel at home and treated with care and dignity which was so lovely to see.

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Review of

Cwrt-Clwydi-Gwyn Care Home

from Louise B (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Cwrt-Clwydi-Gwyn Care Home since July 11th. After visiting several homes this was the best by far. The manager, admin & all staff have been outstanding. The care they have shown my dad in this short time has been second to none. It has been an extremely difficult time for us as a
family which has been made more manageable due to the care and support shown by the staff at the care home. My dad appears quite happy & settled and is well cared for, which gives us peace of mind. Thank you.

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