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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company
Welcome to HC-One, the 'Kind Care Company'

HC-One operates c.275 care homes for elderly people throughout the United Kingdom. Their aim is to be the first choice care home in each community for Residents and Colleagues and will achieve this mission by providing the kindest possible care and a very good life to Residents.

HC-One has developed a robust ‘coronavirus prevention and protection plan for the safety and wellbeing of new Residents, existing Residents, Relatives and Colleagues.

They strive to make a difference to the lives of older men and women in communities across the UK by fostering a culture that actively encourages simple kindness.

Kindness isn't just a warm and fuzzy feeling, it's an incredibly powerful force for good.

If people stopped for a moment and aimed to be 10 per cent kinder, imagine the positive impact that would have on others!

HC-One Locations (279)

 
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279 Care Homes owned by HC-One
Brize Meadow Lodge

Miles Drive, Brize Norton, Carterton OX18 1NZ 

9.9 30 reviews
"Nobody really wants their close relative to go in to a care home. It certainly wasn't something that I embraced. But this place feels like…"   Read all 30 reviews
Location Type Care Home

Brize Meadow Lodge is an All-Inclusive care home in Carterton, with 66 en-suite bedrooms and a warm welcome for residents. Caring staff give care in a dignified manner, promoting independence as far as possible. The care home has a variety of… Read more about Brize Meadow Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 66 Rooms from £1,719 / week
Glanffrwd Care Home

Coychurch Road, Pencoed, Bridgend CF35 5LP 

9.9 111 reviews
"Very happy with everything the staff do in this care home. Very welcoming and friendly. Every person does an amazing job. My partner's Mum…"   Read all 111 reviews
Location Type Care Home

Nestled within the peaceful surroundings of Pencoed, near Bridgend, Glanffrwd care home offers personalised residential and nursing care to older people. The purpose-built home has a beautiful tea room, hair salon and minibus for trips out. There… Read more about Glanffrwd Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 45 Rooms from £1,068 / week
Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD 

9.9 111 reviews
"I am always happy here. I like to join in with activities and staff are really nice. They deserve a pay rise.…"   Read all 111 reviews
Location Type Care Home

Jack Dormand Care Home, situated just off the coast in the town of Peterlee, supports older people to lead their best lives with personalised residential, nursing and nursing dementia care. The home offers a comfortable environment for all residents… Read more about Jack Dormand Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 43 Rooms from £1,068 / week
Blakelands Lodge

Gee View, Marston Moretaine, Bedford MK43 2AH 

9.9 37 reviews
"After reviewing numerous Care Homes for my mother who has dementia, I settled with Blakelands because it was so fresh, bright and the…"   Read all 37 reviews
Location Type Care Home

Blakelands Lodge is an All-inclusive lifestyle care home in Bedfordshire and offers 24 hour residential and dementia care. Their staff are caring and compassionate and they pride themselves in ensuring they make a real difference to the lives of their… Read more about Blakelands Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 66 Rooms from £1,300 / week
Balnacarron Care Home

116 Hepburn Gardens, St Andrews KY16 9LT 

9.9 57 reviews
"Mum has received excellent care during her 3 years in Balnacarron. The staff know her and her needs personally. We receive regular updates…"   Read all 57 reviews
Location Type Care Home

At Balnacarron Care Home, located in the beautiful town of St Andrews, the team provide personalised residential and residential dementia care to older people. Balnacarron boasts a selection of specially designed dining areas that provide the perfect… Read more about Balnacarron Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 35 Rooms from £1,196 / week
Llys Newydd Care Home

Heol Lotwen, Capel Hendre, Ammanford SA18 3RP 

9.9 51 reviews
"The care my aunt received during the last few months of her 104 years was second to none. Staff are wonderful and treated her with…"   Read all 51 reviews
Location Type Care Home

Llys Newydd care home, situated within the peaceful village of Capel Hendre in Ammanford, Carmarthenshire, supports older people to lead their best lives with personalised, dual-language (Welsh/English) residential and residential dementia care. The… Read more about Llys Newydd Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 35 Rooms from £1,025 / week
Oakland Care Home

Oakwood House, Bury Road, Rochdale OL11 5EU 

9.9 65 reviews
"I can't fault this place at all, especially not the loving carers which work here. Nothing is too much to ask for. My parents are being…"   Read all 65 reviews
Location Type Care Home

Situated in an attractive residential area just outside of Rochdale in Lancashire, Oakland care home provides personalised residential and residential dementia care for older people. Every corner of the welcoming and purpose-built home has been carefully… Read more about Oakland Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 40 Rooms from £1,292 / week
Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG 

9.9 77 reviews
"My sister was in Merino Court as she had terminal cancer. The last dyas of her life were made so peaceful by all. Thank you Merino Co…"   Read all 77 reviews
Location Type Care Home

Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care. This friendly home offers many areas for residents to relax and socialise with… Read more about Merino Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 60 Rooms from £1,343 / week
Foley Grange

Silverwoods Way, Kidderminster DY11 7DT 

9.9 56 reviews
"My mum has been part of the Foley Grange family for nearly 2 years. Today we were able to use the facilities to organise a 95th party for…"   Read all 56 reviews
Location Type Care Home

Foley Grange care home in Kidderminster is a warm and friendly care home offering residential care, specialised dementia care and respite care. Their staff are caring and compassionate and they give care that is centred around the individual and their… Read more about Foley Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 66 Rooms from £1,397 / week
Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB 

9.9 123 reviews
"When I first enquired about respite care for my brother-in-law so my sister could have a break, staff were so kind, compassionate,…"   Read all 123 reviews
Location Type Care Home

Ebor Court care home in York is a friendly, supportive home. Highly qualified, caring and compassionate staff are committed to delivering excellent care. There are lots of interesting activities such as regular trips to places of interest, and… Read more about Ebor Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 64 Rooms from £1,675 / week
The Beeches Care Home

22 Ladysmill Court, Off Limekilns Road, Dunfermline KY12 7YD 

9.9 64 reviews
"My brother was a resident in your care home for the last 2 and a half years,he recently passed away,as we live in England we didn't get to…"   Read all 64 reviews
Location Type Care Home

The Beeches Care Home, tucked away in a quiet residential area on the edge of Dunfermline, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to… Read more about The Beeches Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • 40 Rooms from £1,469 / week
Barleystone Court Care Home

Westquarter Avenue, Westquarter, Falkirk FK2 9RY 

9.9 68 reviews
"My husband has been in Barleystone Court for nearly 5 weeks and previously went there for respite. I find the manager & staff very…"   Read all 68 reviews
Location Type Care Home

Located on the outskirts of Falkirk, in a peaceful residential setting, Barleystone is a purpose-built care home offering nursing and nursing dementia care. The extensively trained team will deliver all the specialist care and support services that… Read more about Barleystone Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • 60 Rooms from £1,477 / week
Fazakerley House Care Home

Park Road, Prescot L34 3LN 

9.9 87 reviews
"My mother has been in Fazakerley House for approx 12 months and has always been treated with dignity and respect she is always clean and…"   Read all 87 reviews
Location Type Care Home

Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside. There is much to love about this welcoming setting; residents enjoy spending time at the… Read more about Fazakerley House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • 45 Rooms from £933 / week
St James' Park Care Home

Higher Street, Bradpole, Bridport DT6 3EU 

9.9 106 reviews
"On all of my visits to see my aunt at St.James Park Care Home, I have found the staff to be courteous and caring. My aunt appears to be…"   Read all 106 reviews
Location Type Care Home

Offering residential and nursing care, St James' Park Care Home, located in the charming village of Bradpole, near Bridport on the beautiful Jurassic Coast, is a friendly and welcoming care home offering a home-from-home environment. Each member… Read more about St James' Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 31 Rooms from £1,314 / week
Sedgley Court

Brick Kiln Way, Gospel End, Dudley DY3 4BA 

9.9 62 reviews
"I had to find respite care at very short notice for my father. One of the staff members was fantastic and completed all of the paperwork…"   Read all 62 reviews
Location Type Care Home

Sedgley Court offers 24-hour residential and dementia care in a warm, welcoming environment that truly feels like home. Staff are proud to make a meaningful difference to residents' lives — not only by meeting their needs, but by offering aspirational,… Read more about Sedgley Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms from £1,388 / week
Rivendell View

Magenta Way, Stoke Bardolph, Nottingham NG14 5HH 

9.9 50 reviews
"Our mum (and nan) has been here in Rivendell since Easter Saturday 2025. We cannot praise the fabulous management and care enough. Their…"   Read all 50 reviews
Location Type Care Home

Rivendell View in Nottingham provides comfort and high quality care in an inviting home. Caring, trained staff give individualised care and champion independence and personal choice. They encourage residents to socialise and participate in a… Read more about Rivendell View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms from £1,331 / week
Lothian House Care Home

Clyde Terrace, Spennymoor DL16 7SG 

9.9 207 reviews
"When looking for a care home, this was the first place we visited. I didn't feel the need to look any further. The care home is spotless,…"   Read all 207 reviews
Location Type Care Home

Located in the heart of Spennymoor, Lothian House care home offers personalised residential and residential dementia care to older people. The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens… Read more about Lothian House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms from £1,207 / week
Kings Court

Flaxley Lane, Middlebeck, Newark-on-Trent NG24 3XB 

9.9 69 reviews
"From our first contact in January to my dad entering Kings Court as a resident, Dad and I have had a very caring and considerate experience…"   Read all 69 reviews
Location Type Care Home

Kings Court in Newark-on-Trent provides comfort and high quality care in an inviting home. Caring, trained staff give individualised care and champion independence and personal choice. They encourage residents to socialise and participate in… Read more about Kings Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 66 Rooms from £1,378 / week
Balcarres Care Home

64 Albany Road, Broughty Ferry, Dundee DD5 1NW 

9.9 95 reviews
"From first walking into the establishment the atmosphere is second to none, warm friendly & welcoming, staff are always around and always…"   Read all 95 reviews
Location Type Care Home

Balcarres Care Home, situated in the popular seaside town of Broughty Ferry, supports older people to lead their best lives with personalised residential and residential dementia care. The catering team at Balcarres understands the nutritional needs… Read more about Balcarres Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 35 Rooms from £1,306 / week
Thorn Springs

Collie Place, Houghton Regis, Dunstable LU5 6TW 

9.9 53 reviews
"We were shown all facilities when we arrived which were excellent. Very friendly and kind staff and felt quite happy leaving my husband in…"   Read all 53 reviews
Location Type Care Home

Thorn Springs offers 24-hour, all-inclusive residential and dementia care in surroundings which create a great place to live.… Read more about Thorn Springs

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health
  • Visual / Hearing Impairment
  • 66 Rooms from £1,566 / week
Herald Lodge

100 Canley Road, Canley, Coventry CV5 6AR 

9.9 75 reviews
"I visited the home last week to see my neighbour of 24 years. Never have I ever seen him look so settled and happy. The staff work so hard,…"   Read all 75 reviews
Location Type Care Home

Herald Lodge in Coventry has 42 en-suite bedrooms. Highly trained, caring and compassionate staff support residents. As well as lots of activities there is a sensory garden to enjoy. There are a choice of tasty and nutritious meals prepared… Read more about Herald Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 42 Rooms from £1,599 / week
Rose Court Care Home

44/48 Water Street, Radcliffe, Manchester M26 4DF 

9.9 137 reviews
"I have visited my sister in law at Rose Court 5 times since her so far short stay with them and am so relieved to see how well she is being…"   Read all 137 reviews
Location Type Care Home

Rose Court care home, conveniently situated within a residential area of Radcliffe in Manchester, offers a warm and welcoming environment where residents receive high quality residential, nursing and dementia care that is designed around their individual… Read more about Rose Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 109 Rooms from £1,173 / week
Ash Tree House

Ash Tree House, Warwick Drive, Wigan WN2 4DT 

9.9 101 reviews
"Thank you for the care and kindness received by our Mum during her residency at Ash Tree House, Wigan. The care staff, cleaners, kitchen…"   Read all 101 reviews
Location Type Care Home

Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live. Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised… Read more about Ash Tree House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 60 Rooms from £1,300 / week
Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR 

9.9 215 reviews
"My aunt has resided at Grampian Court Care Home for approx 2 years. I could not praise the staff (ALL STAFF) highly enough. They very…"   Read all 215 reviews
Location Type Care Home

Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care. This warm, welcoming home offers a choice of several comfortable sitting… Read more about Grampian Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 57 Rooms from £1,231 / week
The Orchards Care Home

164 Shard End Crescent, Shard End, Birmingham B34 7BP 

9.9 96 reviews
"Mom has been in this home only since May 24, and in this short time Mom has settled in very well. All the staff take very good care of Mom…"   Read all 96 reviews
Location Type Care Home

The Orchards Care Home, a purpose-built setting situated in the popular residential area of Shard End, east of Birmingham, provides personalised nursing and nursing dementia care to older people. With welcoming sitting rooms, spacious dining areas… Read more about The Orchards Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 72 Rooms from £1,284 / week
Falstone Manor Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ 

9.9 101 reviews
"Love this care home they have done wonders with my brother. He's happy and joins in whatever's going on. The staff are really lovely.…"   Read all 101 reviews
Location Type Care Home

Falstone Manor Care Home, located close to the seafront of Roker, provides personalised residential, nursing and dementia care to older people. Located just a short distance from the seafront, Falstone Manor offers residents a good choice of spots… Read more about Falstone Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 51 Rooms from £1,155 / week
Fairway View

Swale Close, Bulwell, Nottingham NG6 9LZ 

9.9 114 reviews
"My mum visited Fairway view for 2 weeks respite and ended up staying for 4! She loved it! Living alone with Dementia and Alzheimer's she…"   Read all 114 reviews
Location Type Care Home

Fairway View offers high-quality residential care in Nottingham. Staff work hard to make a real difference to residents' lives. They provide care that is tailored to the individual and their needs. The bedrooms are ensuite and come with fitted… Read more about Fairway View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 41 Rooms from £1,300 / week
Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ 

9.9 105 reviews
"Dad was made to feel very welcome on his arrival after a 3 week stay in hospital. His mobility was diminished and he was treated with care…"   Read all 105 reviews
Location Type Care Home

Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting. Each and every member of the professional care team is there to assist you or… Read more about Elstree Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 41 Rooms from £1,424 / week
Primrose House Care Home

72 Crewe Road, Haslington, Crewe CW1 5QZ 

9.9 83 reviews
"My mum became a resident at Primrose House at the start of March 2025. From the start, staff were welcoming, attentive and kind. They…"   Read all 83 reviews
Location Type Care Home

At Primrose House care home, situated within the village of Haslington in Crewe, the caring and professional team support older people to lead their best lives with personalised dementia care. Purpose-built and carefully designed, residents at Primrose… Read more about Primrose House Care Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • 42 Rooms from £1,464 / week
Stoneleigh Care Home

Durham Road, Annfield Plain, Stanley DH9 7XH 

9.9 168 reviews
"Mother has been resident for several months we found everything & everyone totally to our satisfaction & that has continued throughout.…"   Read all 168 reviews
Location Type Care Home

Located in lovely town of Stanley, east of Chester-le-Street, Stoneleigh care home offers personalised residential and residential dementia care to older people. The lovely home offers many facilities for residents to enjoy such as on-site hair salon,… Read more about Stoneleigh Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • 36 Rooms from £1,029 / week

HC-One Reviews (25545)

9.6
HC-One has a Group Review Score of 9.6 (9.619) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Westleigh Lodge Care Home

from Adele R (Daughter of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to Westleigh Lodge and the amazing and caring staff, my mum has only been here for a few days but she has received the best care she has ever had in any other care setting, The lovely staff at Westleigh have gone above and beyond for mum to get to know her and understand how to best
support her, and us as her family. I have never experienced such a compassionate and loving environment and didn't think we would ever get the care for mum that we knew she deserved. Westleigh have given us the ability to be comfortable leaving mum knowing she will be happy, comfortable and well looked after. Thank you Westleigh for giving us the reassurance we have been searching for.

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Review of

Hawthorn Court Care Home

from Patricia W (Niece of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawthorn Court is a 'home from home', a lovely light environment, but the greatest attribute is the staff! Always kind, friendly, caring, just what I would want for my aunt. As my own Mam always says, "this place can't be beaten".

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Review of

The Applewood

from Linda B (Cousin of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and caring to the residents and welcoming to the visitors. The home is really lovely and well kept and feels very homely. THe meals are excellent and there is always a good choice. The residents are encouraged to eat in the dining rooms but if not the meals are served in
their rooms. Visitors are offered meals and refreshments making it nice for both the residents and visitors. The activities are varied and very good.

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Review of

Mersey Parks Care Home

from J C (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on Sefton
Unit is exceptional.

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Review of

The Birches Care Home

from L S (Friend of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff very friendly & kind.

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Review of

Summerville Care Home

from Paul J (Son of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my mum today. All the staff were friendly and supportive but best of all was the food she had for tea. The chef really worked her magic- I've not seen my mum eat this well for more than two years. She wolfed it down! Thanks for all you do!

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Review of

Summerville Care Home

from M J (Daughter-in-law of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that the staff treat the residents with great care and respect.

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Review of

Eden House Care Home

from Dan L (Grandson of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is well looked after at Eden! The team always go above and beyond for my grandad. He loves being out in the garden with them and help looking after all the plants and flowers. The team are incredible for the family knowing he is in good hands.

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Review of

Eastbourne House Care Home

from R R (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very aspect of my mothers care has been outstanding, the friendliness of staff cannot be faulted. I feel they go above and beyond to accommodate the needs of residents and families.
The home is always clean and tidy. The activities and the planning is thoughtful and help keep my mother engaged
socially.

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Review of

St James' Park Care Home

from D H (Niece of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all of my visits to see my aunt at St.James Park Care Home, I have found the staff to be courteous and caring.
My aunt appears to be very happy and has continued to thrive under the care of everyone at the home.
I found the lounge and dining areas to be spacious and light, with lovely views over
the surrounding countryside, which my aunt particularly appreciates and comments on regularly.

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Review of

Trafalgar Park Care Home

from Karen C (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 2 weeks and looks so much better already. The home is lovely and the staff even lovlier. I can now sleep at night knowing she is safe and happy.

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Review of

Overdene House Care Home

from G F (Son of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother suffers from acute dementia, it is clear from my regular visits that she is comfortable, warm, clean and well fed. For her recent 89th birthday, the staff were brilliant and went that extra mile to provide a lovely party for her and the family members. I cannot praise and thank the
staff enough for all their hard work and caring attitude.

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Review of

Admirals Reach Care Home

from Audrey R (Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffs are very caring and meet my needs very well. Activities are great. Food is very good. I never have to ask twice for anything.

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Review of

Ash Grange Care Home

from S U (Wife of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been through 3 care homes, and by far the experience at Ash Grange was the best. The staff were caring and considerate of my husband's needs. The kitchen staff made sure my husband had religiously and culturally appropriate meals, and they made it to his taste. The housekeeping staff were equally
friendly and supportive. Not to forget the maintenance staff who were ever so helpful and always smiling. Finally, the management and nursing staff were always responding to my requests with regard to my husband's care. I would trust them 100%.

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Review of

Himley Mill Care Home

from Louise G (Daughter of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for nine months and is extremely happy to be there. The staff are very attentive and are always willing to help with anything my mom needs. Recently they took the residents to a village hall, where they were entertained by singers and had food, etc, etc. Mom was
ecstatic about the whole experience and couldn't wait to tell us all about it when we visited. I wouldn't hesitate to recommend Himley Mill to anyone 100%.

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Review of

Hawthorn Court Care Home

from G B (Son of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise this place enough, we were nervous about choosing the right care home for my mam, but right from the initial visit, the staff have been first class, the manager and her team have made sure that my mam's move to the care home went smoothly. Nothing is too much for the staff, and
everything you ask for is done. The rooms are lovely and my mam is settling in nicely, enjoying the new friends she's made, the activities and the food! We can't praise Hawthorn Court enough... Thank you!! xx

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Review of

Avalon Park Care Home

from D A (Granddaughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do NOT I mean do NOT put your loved ones in this home. This home is Requires Improvement for a reason. Your precious loved ones will be neglected 100%. Absolutely disgusting I can't wait for CQC inspection and full coroners inquests and formal complaint that hasn't been addressed. Disgusting.
No care
plan in place. Wow. Told 28 days legal requirement. Not "we are extremely happy to share this information with you, with have prepared this immediately so you can be confident that you loved one is in safe hands with us". So in a home with no care plan, bet handover times went well. Such a loving caring home. Blah Blah Blah. Note I really appreciate you don't want your loved one here so we will do everything in our power to get them home. They were neglected and left in their own urine its disgusting after asking for help. Come up with all your excuses. You messed with the wrong family. We took video evidence. Deny that in court.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Avalon Park Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured your loved one's care plan was in place within 48hours of him being admitted to our home and we continued to add to it throughout his time with us. We have no concerns raised by yourself to the home during the time your relative resided with us. Any concerns raised by another family member were dealt with promptly. Should you wish to speak with the home manager, please do not hesitate to contact her, she will be happy to meet with you. We work closely with families, healthcare professionals, and regulators to ensure all residents receive the care, dignity, and respect they deserve.

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Review of

Redmill Care Home

from S D (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we viewed Redmill Care Home for mum, as soon as we arrived it looked lovely inside, and mums room was just perfect. Everyone has been so helpful and mum has settle in amazingly well. We see a difference in mums health condition due to have a good care level and support.

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Review of

Highgate Care Home

from Dawn S (Friend of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my mum along to visit her neighbour who is now resident in your care home. Security is spot on making it safe that residents cannot wander out with the home putting themselves in danger. We were greeted by friendly staff who located Mum's friend, she was attending a sing along party afternoon,
we could see the staff interacting with the residents and dancing with those who were able to do so , it was lovely to see. We sat in a residents sitting area and coffee and tea was served and we were very glad to be included! We were very impressed with the home which has a lovely garden area to the rear and also the frontage of the building is very welcoming. The staff are top notch making the residents feel at home and treated with care and dignity which was so lovely to see.

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Review of

Cwrt-Clwydi-Gwyn Care Home

from Louise B (Daughter of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Cwrt-Clwydi-Gwyn Care Home since July 11th. After visiting several homes this was the best by far. The manager, admin & all staff have been outstanding. The care they have shown my dad in this short time has been second to none. It has been an extremely difficult time for us as a
family which has been made more manageable due to the care and support shown by the staff at the care home. My dad appears quite happy & settled and is well cared for, which gives us peace of mind. Thank you.

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