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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Care UK
Care UK have been supporting people to live fulfilling lives for 40 years. They care for older people in warm, friendly and comfortable care homes across England, Wales and Scotland.

Their 10,500-plus colleagues provide a wide range of quality care services, ranging from residential and nursing care, to specialist dementia care, respite care and compassionate end-of-life care. While they care for some 7,000 people in over 150 care homes, each resident receives care and support that’s tailored to their individual needs, interests and wishes.

Care UK Locations (203)

 - Browse 203 Care Homes and Adult Day Care Centres owned by Care UK
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Newbury Grove
370 London Road, Newbury RG14 2QH 
9.9 92 reviews
Newbury Grove, Newbury, Berkshire
"There is a wonderful atmosphere of care and kindness at Newbury Grove. All residents are known as individuals and their needs understood.…"   Read all 92 reviews
  • from £1,776 / week
  • 68 Rooms
Location Type Care Home

Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis. The home is close to Newbury town centre in a pleasant residential area, and is arranged ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Montfort Manor
Kennington Road, Ashford TN24 0LZ 
9.9 96 reviews
Montfort Manor, Ashford, Kent
"My Dad is very happy at Montfort Manor. They are very caring and know the residence very well. They have huge amount of activities for all…"   Read all 96 reviews
  • from £1,726 / week
  • 68 Rooms
Location Type Care Home

The skilled team at Montfort Manor delivers nursing, residential and dementia care on a short-term and permanent basis. The purpose-built care home has been designed with residents' health and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Liberham Lodge
Rectory Lane, Little Bookham, Leatherhead KT23 4DY 
9.9 100 reviews
Liberham Lodge, Leatherhead, Surrey
"Our Mother has been at Liberham for over 2 yrs. and is very settled there. She enjoys the routine, activities, outings and the gardens…"   Read all 100 reviews
  • from £2,061 / week
  • 74 Rooms
Location Type Care Home

Liberham Lodge in Leatherhead is a luxury care home offering personalised, high-quality dementia, nursing and residential care on a respite or permanent basis. The Surrey care home is surrounded ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Samuel House
Porterwood Drive, Heanor, Derby DE75 7WY 
9.9 19 reviews
Samuel House, Derby, Derbyshire
"Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable. Samuel House is in a beautiful place with views of the…"   Read all 19 reviews
  • from £1,400 / week
  • 66 Rooms
Location Type Care Home

Samuel House offers dementia care, long-term residential support, respite accommodation and palliative care in Heanor. Care provision is centred around dignity, independence and tailored support, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Mountbatten Grange
Helston Lane, Windsor SL4 5GG 
9.9 139 reviews
Mountbatten Grange, Windsor, Berkshire
"Hi team, thanks so much for everyone making mum's 85th today so brilliant. She said it was her best birthday ever! The entertainer sang all…"   Read all 139 reviews
  • from £1,999 / week
  • 72 Rooms
Location Type Care Home

The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Jubilee House
Pound Lane, Godalming GU7 1BX 
9.9 70 reviews
Jubilee House, Godalming, Surrey
"Jubilee House is a wonderful care home that has looked after my wife for over a year now. The compassion and care shown to my wife and all…"   Read all 70 reviews
  • from £1,590 / week
  • 48 Rooms
Location Type Care Home

Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Long Stone Manor
107 Manchester Road, Wilmslow SK9 2JH 
9.9 17 reviews
Long Stone Manor, Wilmslow, Cheshire
"This review is regarding the care of my mother in law over the last 4 months of her life. She was admitted from home with quite advanced…"   Read all 17 reviews
  • from £1,795 / week
  • 60 Rooms
Location Type Care Home

Care UK’s Long Stone Manor care home in Wilmslow, Cheshire offers a comprehensive range of high-quality care services for older people in truly luxurious surroundings. The Wilmslow care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Edgbaston Manor
Speedwell Road, Edgbaston, Birmingham B5 7PR 
9.9 149 reviews
Edgbaston Manor, Birmingham, West Midlands
"I cannot speak highly enough of this care home. From walking into reception where there is a fabulous welcome station with refreshments for…"   Read all 149 reviews
  • from £1,385 / week
  • 70 Rooms
Location Type Care Home

Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis. The home offers luxury interiors and facilities including a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Davers Court
Shakers Lane, Bury St Edmunds IP32 7BN 
9.9 142 reviews
Davers Court, Bury St Edmunds, Suffolk
"I cannot praise the staff at Davers Court highly enough. They cared for my mother from September 2025, during what turned out to be the…"   Read all 142 reviews
  • from £1,733 / week
  • 60 Rooms
Location Type Care Home

Davers Court care home in Bury St Edmunds, Suffolk, is a modern, purpose-built facility that provides residential, dementia and short-term respite care for older people in beautiful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Queen's Court
1 Dedworth Road, Windsor SL4 5AZ 
9.9 79 reviews
Queen's Court, Windsor, Berkshire
"The transition from hospital was managed really well. We were all made so welcome. The activities have been fantastic. We love seeing the…"   Read all 79 reviews
  • from £1,835 / week
  • 62 Rooms
Location Type Care Home

Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care. Each ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
Smyth Lodge
2 Frognal Avenue, Sidcup DA14 6LF 
9.9 91 reviews
Smyth Lodge, Sidcup, London
"From the moment my Uncle was admitted into the care home he was treated wonderfully by every member of staff and told us he was being very…"   Read all 91 reviews
  • from £1,921 / week
  • 80 Rooms
Location Type Care Home

The team at Smyth Lodge in Sidcup delivers the best in residential, nursing and dementia care. All aspects of residents' care are fully personalised to their needs, preferences and wishes. This ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Ponteland Manor
Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ 
9.9 73 reviews
Ponteland Manor, Newcastle upon Tyne, Northumberland
"After leaving hospital in a sorry state, wheelchair bound, with the encouragement of staff mum, has regained her health and is walking with…"   Read all 73 reviews
  • from £1,395 / week
  • 52 Rooms
Location Type Care Home

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Parsons Grange
Westall Street, Shinfield, Reading RG2 9AU 
9.9 115 reviews
Parsons Grange, Reading, Berkshire
"After 21 months in Parsons Grange our relative is still receiving a wonderful standard of care from all the nursing staff and management.…"   Read all 115 reviews
  • from £1,999 / week
  • 68 Rooms
Location Type Care Home

The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Asterbury Place
76 Aster Road, Ipswich IP2 0NR 
9.9 69 reviews
Asterbury Place, Ipswich, Suffolk
"My Aunt Val lived At Asterbury 3.5 years, she loved it. The staff was so friendly and kind to her. Unfortunately she passed a few weeks…"   Read all 69 reviews
  • from £1,818 / week
  • 80 Rooms
Location Type Care Home

Asterbury Place in Ipswich is an ‘Outstanding’-rated care home (April 2019) dedicated to delivering the best care while ensuring residents get the most out of each day. The skilled team provides ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Learning Disability Care
Waterhouse Manor
Soham Road, Fordham, Ely CB7 5LB 
9.9 39 reviews
Waterhouse Manor, Ely, Cambridgeshire
"I cannot fault the care support and dignity shown to my nan by all the staff. Knowing nan is safe and all her needs are met, is such a…"   Read all 39 reviews
  • from £1,585 / week
  • 66 Rooms
Location Type Care Home

Waterhouse Manor is a welcoming care home in Ely, offering 24-hour residential and dementia support, as well as flexible respite stays and compassionate end-of-life care. A dedicated and highly ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Mere Hall
2 Strickland Drive, Hull Road, Hornsea HU18 1FE 
9.9 34 reviews
Mere Hall, Hornsea, East Riding of Yorkshire
"My mother needed 24 hour care, so I turned up at Mere Hall with no appointment to look around. The staff were very friendly and immediately…"   Read all 34 reviews
  • from £1,350 / week
  • 64 Rooms
Location Type Care Home

Nestled in the heart of the seaside town of Hornsea, Mere Hall care home provides round-the-clock residential and dementia care on a permanent and respite basis. The well-trained team create a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Meadow Croft
Preston Lancaster New Road, Garstang, Preston PR3 1PH 
9.9 20 reviews
Meadow Croft, Preston, Lancashire
"My sister was taken into emergency care at a very difficult time for me. I felt wretched putting my sister in care, but the time was much…"   Read all 20 reviews
  • from £1,500 / week
  • 66 Rooms
Location Type Care Home

Meadow Croft in Garstang specialises in residential care, dementia support, short-term respite stays and end of life care. A calm and friendly atmosphere underpins daily life, with trained staff ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Charlton Lodge
3 Buttercup Road, Wantage OX12 7GD 
9.9 43 reviews
Charlton Lodge, Wantage, Oxfordshire
"We visit our friend once a week, and have found, without exception all the staff to be caring, friendly and loving. All the rooms we have…"   Read all 43 reviews
  • from £1,631 / week
  • 72 Rooms
Location Type Care Home

Charlton Lodge is a new, purpose-built care home in Wantage, Oxfordshire. The experienced and dedicated team offer high-quality residential and dementia care on a permanent and respite basis. They ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Bickerton House
Warfield Road, Bracknell RG12 2JA 
9.9 63 reviews
Bickerton House, Bracknell, Berkshire
"My mum recently stayed at Bickerton House Care Home in Bracknell for emergency respite care, and I cannot speak highly enough of the…"   Read all 63 reviews
  • from £1,784 / week
  • 77 Rooms
Location Type Care Home

Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Silversprings
Tenpenny Hill, Thorrington, Colchester CO7 8JG 
9.9 157 reviews
Silversprings, Colchester, Essex
"We have had contact with Silversprings Thorrington for some years and just recently my husband has received 4 weeks respite care there. The…"   Read all 157 reviews
  • from £1,575 / week
  • 64 Rooms
Location Type Care Home

Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Glastonbury Court
Glastonbury Road, Bury St Edmunds IP33 2EX 
9.9 91 reviews
Glastonbury Court, Bury St Edmunds, Suffolk
"My wife Dotty enjoyed her stay in Glastonbury. We experience other care homes where friends went and we visited and this is head and…"   Read all 91 reviews
  • from £1,733 / week
  • 60 Rooms
Location Type Care Home

Rated ‘Outstanding’ by the CQC (February 2022), Glastonbury Court is a recently refurbished, purpose-built care home in Bury St Edmunds, offering modern comfort and exceptional care. The ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Highmarket House
North Bar Place, Banbury OX16 0TD 
9.9 158 reviews
Highmarket House, Banbury, Oxfordshire
"We have very close relatives and friends who have been diagnosed with dementia and are very grateful to Highmarket House who have organised…"   Read all 158 reviews
  • from £1,703 / week
  • 73 Rooms
Location Type Care Home

Highmarket House is a purpose-built home close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Skylark House
St Marks Lane, Horsham RH12 5PU 
9.9 138 reviews
Skylark House, Horsham, West Sussex
"On approaching "Skylark" one immediately gets a warm, friendly feeling. The home is secure and one is greeted by warm, friendly reception…"   Read all 138 reviews
  • from £1,911 / week
  • 82 Rooms
Location Type Care Home

The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care
Mildenhall Lodge
St John's Close, Mildenhall, Bury St Edmunds IP28 7NX 
9.9 127 reviews
Mildenhall Lodge, Bury St Edmunds, Suffolk
"In five months of my relative being in the care home, it's been of great respect for the carers, devotion and care for the residents. The…"   Read all 127 reviews
  • from £1,689 / week
  • 60 Rooms
Location Type Care Home

Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis. The purpose-built care home has been designed ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Hollies
Drake Lane, Dursley GL11 5HA 
9.9 126 reviews
The Hollies, Dursley, Gloucestershire
"Excellent care staff, reception and management. Really helpful and went the extra mile to help. During my visit. Really appreciate the…"   Read all 126 reviews
  • from £2,250 / week
  • 62 Rooms
Location Type Care Home

The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Manor Lodge
Manor Road, Chelmsford CM2 0EP 
9.9 160 reviews
Manor Lodge, Chelmsford, Essex
"My Dad came to Manor Lodge for end of life care. The team of nurses, health care assistants and catering team looked after my Dad and the…"   Read all 160 reviews
  • from £1,824 / week
  • 120 Rooms
Location Type Care Home

Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. The purpose-built home has fantastic facilities, including ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care
Pinetum
Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA 
9.9 55 reviews
Pinetum, Chester, Cheshire
"Mum (Mal)was sent from the hospital to Pinetum for respite in December after having a fractured back. While in Pinetum mum was diagnosed…"   Read all 55 reviews
  • from £1,835 / week
  • 45 Rooms
Location Type Care Home

Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Learning Disability Care
  • Mental Health Care
Cuttlebrook Hall
1 Stock Road, Eastern Bypass, Thame OX9 3SP 
9.9 71 reviews
Cuttlebrook Hall, Thame, Oxfordshire
"Such a wonderful place. The staff are amazing and so calm and gentle with the residents. On my visits I am made to feel welcome and offered…"   Read all 71 reviews
  • from £1,800 / week
  • 68 Rooms
Location Type Care Home

Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St Vincent's House
49 Queen Caroline Street, Hammersmith, London W6 9QH 
9.9 70 reviews
St Vincent's House, London, London
"My mum has been a resident at St Vincent's since April this year. It was a difficult and confusing time for her, but the staff at St V's…"   Read all 70 reviews
  • from £1,877 / week
  • 92 Rooms
Location Type Care Home

St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Kings Court
14 Market Place, Barnard Castle DL12 8ND 
9.9 41 reviews
Kings Court, Barnard Castle, Durham
"I have been visiting my Aunt for over two years at Kings Court. Every time I go I am welcomed by the lovely staff and usually see my Aunt…"   Read all 41 reviews
  • from £1,195 / week
  • 37 Rooms
Location Type Care Home

Kings Court care home provides residential and respite care for older people. The team in County Durham takes pride in the high quality care they offer. The lifestyle team organises activities, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Care UK Reviews (15661)

9.7

Care UK has a Group Review Score of 9.7 (9.712) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

Overall Experience
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Review of

Colne View

from M N (Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial enquiry right through my admission for 1 week convalescence, everything and everyone has been excellent. I was warmly welcomed, and nothing was too much trouble. I felt like being on holiday in 5* hotel! My recovery has been seamless due to the continued support I have received. Thanks
to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Britten Court

from Graham S (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care home in so many ways, from the staff-at all levels- to the purpose built property. The team are always engaged, attentive, kind and enthusiastic to provide excellent care for Mum, which really helps to support her with dignity in her final years.
The management team also have
an open "door" policy for both the residents and relatives that adds to that reassurance and peace of mind that the best care is achieved.
As I mentioned the building/rooms are of a high standard ,giving it the feeling of a home from home but with a hotel quality, as is the professional catering with many choices of excellent menus all produced on-site. A super touch is the coffee shop where you can meet together and even have a meal together. Laundry and maintenance teams add to provide an excellent overall standard. I'm happy to highly recommend the Brtten Court team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Newbury Grove

from Anthea T (Stepdaughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a wonderful atmosphere of care and kindness at Newbury Grove. All residents are known as individuals and their needs understood. They are treated with dignity and compassion.


The strong management team works alongside the carers ensuring a professional, dedicated and happy atmosphere with

high retention of staff.


The wide range of activities includes craft, gentle exercises, music, and outings in the Home's minibus. If residents prefer, there are 1:1 times.


The delicious and nutritious food provides excellent choice and can be adapted to suit individual circumstances.


A beautiful courtyard garden provides sunny or shaded areas and residents can tend their own raised beds.


The rooms are comfortable, clean, well maintained and all have ensuite wet room facilities.


All together, Newbury Grove is a very special place and I highly recommend it..

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Tiltwood

from J J (Wife of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tiltwood has been our life saver. The care has been beyond belief making the transitions to the care home for myself, husband and family so much easier than we expected. I cannot express my appreciation enough to all the staff who diligently and professionally work to make my husband's life happy. Such
a friendly, kind and welcoming team has meant my family and I have all been helped.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Abney Court

from S B (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abney for a couple of years and overall I'm very pleased with her care there. The home environment is very pleasant and some recent decorative improvements have made it even better for the residents. The staff are good and try to make it a caring and warm place for all
the residents to live with dignity. There's a wide range of daily activities and mum really enjoys taking part in these. Food and drink are of a high standard and there's a nice dining area for people to spend time in. Overall I'd definitely recommend as somewhere you can feel confident your loved ones will be cared for when they can no longer live independently.
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  • Treated with Dignity
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Review of

Foxland Grange

from Elaine C (Daughter of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Activities - 1st class
Food - Ok
Room cleaning - Could be better
Care - Generally ok, but I have had an issue this month.
Communication - At times difficult as staff seem to be rushed or unavailable.
Reply from Samantha Debenham, Reviews Team at Foxland GrangeThank you for taking the time to provide your feedback regarding Foxland Grange.
We are very pleased to hear that you find the activities that take place within the home to be first class.
We also appreciate you highlighting some concerns that you have. Your comments help us enhance the quality of care we provide, and we are grateful for your input.
Please be assured that although staff members within Foxland Grange may appear to be busy, should you have any concerns, they will be happy to spend time discussing these with you.
If you would like to discuss your concerns in further details, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com.
Thank you again, and best wishes.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ambleside

from B L (Husband of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My wife spent 6 months and although the staff were all good.
I did not feel the management cared at all. My wife has alzheimer's dementia she allegedly pushed another resident over at 3 on morning. Where were the staff.
I was told about this and it was explained as one of those things.
I had a
telephone call a week or so after and was told My wife had to leave. It was never suggested that we meet and discuss it.
I did try to make contact with the area manager who never returned my emails.
I feel not to have had any contact face to face is worrying.
I must also question where the members of staff were at that time this happened in the main corridor. This was never raised as an issue.
Reply from Samantha Debenham, Reviews Team at AmblesideThank you for taking the time to share your feedback. I am deeply concerned to read about your experience, and I would like to sincerely apologise for the distress this situation has caused you and your wife. We fully recognise how important clear communication, transparency, and support are for families, particularly when a loved one is living with Alzheimer’s dementia.
The incident you describe should have prompted immediate, thorough, and compassionate engagement with you. I am sorry that this did not happen. You should have been offered a face to face meeting at the earliest opportunity to discuss the circumstances, understand what occurred, and work together on an appropriate plan moving forward. It is disappointing to learn that this did not take place, and I regret that your attempts to contact senior management were not responded to. This falls short of the standard of communication and accountability we expect.
Your concerns regarding staffing presence at the time of the incident are also taken very seriously. Events of this nature should always be fully reviewed, with contributing factors clearly explained and addressed. I regret that you were not provided with the level of detail and reassurance you rightly expected.
Please be assured that your comments will be used as part of our ongoing review of practice and communication within the service. We are committed to learning from this experience to ensure that families receive consistent, timely, and respectful engagement from our teams.
In addition to my own wish to speak with you personally, the home is led by an experienced and dedicated manager, who is fully informed of your concerns and would also welcome the opportunity to meet with you to discuss the matter in detail and offer further clarity and support.
If you would be willing, please contact my office or the home manager directly at your convenience so that we may arrange a suitable time to talk.
Thank you again for bringing this matter to our attention. Your feedback is invaluable in helping us improve the quality of our services.
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Review of

Bishops Manor

from Helen M (Friend of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a dear friend in Bishops Manor, from springtime of last year until her death in February. I cannot fault the care she received: I was able to talk through any concerns or issues, the level of communication was sympathetic and understanding. My friend settled in quite quickly, and I was aware
she was happy, making a speech of thanks at her 90th birthday tea party, and again during a meal time. She was so appreciative toward the staff and managed to express how supported and looked after she felt. When she was close to the end of her life, the care team were so kind and empathic, involving me in decisions: and patiently explaining their actions. Their attentive and vigilant care during this difficult time was heartwarming. The care overall has been exemplary, my friend spent the last months of her life content, and very well cared for. For this I am grateful, as it meant that I could relax knowing she was safe in very capable hands. Many warm thanks to everyone at Bishops Manor.
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Review of

Bowes House

from Fran T (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Bowes House for 3 weeks respite/rehabilitation after a 2-week hospital stay. Lisa was very quick to organise the admission and ensure everything was in place. It is a lovely environment for the residents and all the staff are amazing. We would have no hesitation in booking Mum back
in should she need further rest bite care.
Reply from Lisa Phillips, Reviews Team at Bowes HouseDear Fran,

Thank you so much for taking the time to share your experience with us. We hold ourselves to a high account here at Bowes House so we are glad to hear that we met this standard in your experience. Thank you for choosing Bowes House, it was a privilege and a pleasure to care for Mum and we hope to welcome her back for another stay of respite care, or longer, in the future.

Thank you again for your time
Lisa Phillips
Customer Relations Manager
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Review of

Ancasta Grove

from S B (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standard of care. Excellent choice of activities, some have been specially tailored/created after mum made suggestions.


Everyone extremely friendly from reception staff, carers and domestic staff.

Reply from Ellie Peters, Reviews Team at Ancasta GroveHi, thank you very much for taking the time to leave us feedback about your experience. At Ancasta Grove Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Ancasta Grove - Care UK team.
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Review of

Montfort Manor

from B D (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is very happy at Montfort Manor. They are very caring and know the residence very well. They have huge amount of activities for all abilities and family are made very welcome when they visit. Dad is very well looked after I would recommend this home to anyone.
Reply from Niki Young, Reviews Team at Montfort ManorDear BD
Thanks so much for taking the time to share your lovely feedback. We are delighted to hear that your Dad is so happy at Montfort Manor. Our team works hard to get to know each resident as an individual, so it means a great deal to know that this care shines through.
We are so pleased that you and your family feel so welcome visiting, and that the range of activities is supporting your Dad's wellbeing. Knowing he is well looked after and content is exactly what we strive for every day. Thank you again for the recommendation it truly means the world to our team.
Warm regards
Niki
Customer Relations Manager
Montfort Manor Care Home
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Review of

Manor Lodge

from Alison L (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Manor Lodge for end of life care. The team of nurses, health care assistants and catering team looked after my Dad and the whole family with the greatest care and medical skill. Everyone was so kind to my Dad and treated him with respect and the greatest dignity. It gave us the greatest
of comfort to know he had been so well cared for.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Alison, thank you for your kind words - its a privilege to know your dad was cared with dignity and compassion, and we send our heartfelt condolences to you and your family.
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Review of

Dashwood Manor

from Suzie H (Niece of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Auntie has been a resident at Dashwood since it opened. She is always treated like a family member by all the staff. They are friendly and kind and always keep us informed should we need to be advised of anything.


It is always appreciated that our uncle who visits her weekly is able to enjoy

a meal with her and he is also treated well and enjoys his visits.


The home offers an extensive range of activities and services and a good range of meals is offered daily.


I would have no hesitation recommending this home to others.

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Review of

Mayfield View

from Warwick S (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great, thoughtful, well trained, kind staff who go the extra mile to make the residents comfortable, happy, and well cared for in a modern, clean, and well appointed facility. The gardens, extra facilities such as the cafe, beauty parlour, cinema room, etc all make this an outstanding care home.
Reply from Elizabeth Hooley, Reviews Team at Mayfield ViewHi Warwick, thank you so much for your kind words and for taking the time to complete a review. It is an absolute pleasure to support your Mum and I am so pleased she has settled in.
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Review of

Anning House

from Cherie W (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 86 year old mother has end stage Parkinson's, is very thin and frail, and needs help with almost everything she does. The staff at Anning House have taken great care to get to know my mother, what she does and doesn't like, how she responds best and they have treated her gently and with the utmost
respect since she arrived with them 6 weeks ago.


She is happy in her surroundings, the home is elegant and comfortable, she has a large room which is always immaculate thanks to the friendly cleaner, George. The staff are very attentive, checking in on her, and, if she feels up to it, they take her to the lounge, where she can socialise, or enjoy the entertainment that is laid on every afternoon.


I am so relieved that Anning House has turned out to be even better than I had hoped, their medical care is first rate and my mother settled in well.

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Review of

Lonsdale Mews

from Margaret W (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to adequately express our gratitude to everyone at Lonsdale Mews. My Dad came to Lonsdale Mews for an initial 2 week respite period following a sudden decline in his mobility, recurrent falls and the death of my mother. Initially he was very frail, hardly eating , withdrawn and very resistant
to the help and care that was offered. The wonderful staff showed great patience and compassion towards him and now a permanent resident, he is slowly returning to his old self. All the staff have been excellent in monitoring Dad, immediately acting on any health concerns and we get regular,detailed updates every time we visit. The staff have really taken the time to get to know Dad and the whole family, and their support of us all through some very challenging times has been wonderful. Lonsdale Mews is far removed from my initial preconceptions of a care home , with wonderful facilities, food and entertainment options but it is in their respect for the residents that they truly excel.
Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for your kind words. We delighted that your Dad has settled in so well with us and is beginning to feel more like himself again.
It means a great deal to know that our team’s patience, care, and support have made a positive difference during a difficult time for your family. We’re especially pleased that you feel well-informed and supported throughout.
Thank you again for your feedback, it is a privilege to have your Dad in our care.
Many thanks
The Lonsdale Mews Team
Care UK
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Review of

Dashwood Manor

from Duncan K (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally we're really happy with the level of care given to day. My only 3/5 for activity is owing to dad having limited mobility so he insn't able to engage as much as other residents.


Keep uo the good work!


many thnaks

Reply from Leahanne Wilkinson, Reviews Team at Dashwood ManorHello Duncan
Thank you so much for your kind review and thoughtful feedback. We’re really pleased to hear that you’re happy with the level of care provided each day.
We also appreciate your comments about the activities. We completely understand that Dad’s limited mobility can affect how much he’s able to take part, and while he can’t always join in all the time, the team makes sure to spend time with him on a one-to-one basis so he still feels included, supported, and engaged in a way that suits him.
Thank you again for your support and encouragement, it really means a lot to the team.
From the whole team at Dashwood Manor.
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Review of

Priors House

from Peter B (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priors House is outstanding!
From May '25 to Feb '26 my mum was stuck in a spiral of hospitalisations. She would be discharged from hospital only to be readmitted a few days later, by ambulance, with a recurrence of the same symptoms. With each cycle her health deterioriated to new lows.
By Feb '26
it was clear that mum's care needs were more than one carer could cope with at home, and we needed a way to break the cycle of hospital admissions or accept that we were losing her.
Since moving her to Priors House in Feb, the transformation in my mother's wellbeing has been amazing. 3 weeks ago she couldn't get out of bed. Last week she went on a trip to a safari park. She is happier than I've seen her in months, eating full meals, getting stronger each day, mentally far more alert, and enjoying life! This is because of the fabulous care and positivity provided by Priors House. Whatever happens now, I know she will get the best possible care and attention. I am so grateful!
Reply from Sarah Mitchell, Reviews Team at Priors HouseThank you so much for sharing this incredibly moving feedback. We are truly honoured that you entrusted us with your mother’s care during such a difficult time.
It means a great deal to hear about the positive transformation in her wellbeing since joining Priors House. Stories like yours are exactly why our team is so passionate about what we do. Supporting residents to regain strength, confidence, and enjoyment in daily life is at the heart of our approach, and your kind words about our care, positivity, and dedication will mean so much to everyone here.
We’re especially delighted to hear about your mum’s recent progress from being unable to get out of bed to enjoying a safari park trip is truly wonderful. Knowing she is happier, stronger, and more engaged is the greatest reward for ypu to hear as a family but also for our team.
Thank you again for your trust and gratitude. We will continue to do everything we can to ensure your mother receives the very best care and support every day.
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Review of

Parker Meadows

from Matthew S (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
8 weeks ago we chose to move our father to Parker Meadows due to a rapid deterioration in his health during 2025 and the need for 24/7 support. His and our experience has been entirely positive, as the staff helped him through a difficult emotional adjustment to losing his independence. The patient
and dignified support means he is now happy, settled and has given his family & friends the opportunity to enjoy time with him, rather than trying to be carers. If I was in a home, I hope it would be Parker Meadows!!
Reply from Joe Gould, Reviews Team at Parker MeadowsHi Matthew, thank you very much for taking the time to leave us feedback about your experience.
At Parker Meadows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. The team will truly appreciate your feedback, and its always positive to hear that not only do we support the residents, but family members are able to spend quality time with their loved one, rather than - to quote you - "trying to be carers".
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Review of

The Mayfield Care Home

from Helen W (Daughter of Resident) published on 24 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into The Mayfield Care Home last year my father has been treated kindly and welcomed, despite the loss of independence being very difficult. He is now end of life, I have stayed with dad 24/7. I would like to say how extremely impressed I am with the exemplary care received to himself and
how the staff have looked after me. He has been given dignity and respect, excellent communication from the staff. They have all been welcoming and supportive at this dreadful time. The carers are shining stars.
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Awards / Recognitions (143)

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