147 Glasgow Road, East Kilbride, Nerston, Glasgow G74 4PA
"We were devastated that our dad couldn't return home after a fall. Finding the right care home was emotionally draining, most felt cold and…" Read all 58 reviews
Cathkin House offers contemporary and homely facilities and quality care with a warm welcome. The skilled team provides expert nursing care for older people, some of whom are also living with mild dementia. The purpose-built care home is warm and… Read more about Cathkin House
122/124 Selhurst Road, Selhurst, London SE25 6LL
"Best service, best place and overall best experience i have seen in ages. I am delightful with the care my auntie receive in this place.…" Read all 26 reviews
Heavers Court is located in the heart of the community and offers a warm and welcoming environment for people looking for residential, nursing and respite care. The home can also cater for people living with dementia. The caring and committed team… Read more about Heavers Court
63 Horsley Hill Square, South Shields NE34 6RF
"After an agonising decision that Mam needed to go into care then the responsibility of finding somewhere I hoped she'd be happy I decided…" Read all 56 reviews
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia. The team is passionate… Read more about Cheviot Court
1 Oakfield, Sale M33 6NB
"My 97 year old mother with Alzheimer's was admitted to Oakfield at the end of June as a self funded resident. We chose Oakfield after…" Read all 53 reviews
Oakfield Croft care home in Sale delivers completely personalised residential and dementia care on a short-term and permanent basis. The skilled team get to know residents' needs, interests and preferences so that they can shape all aspects of residents'… Read more about Oakfield Croft
Longmead Road, Epsom KT19 9RX
"My Mum moved to Appleby House Care Home in April 2025. She has Alzheimer's and Mixed Dementia. All of the care staff have been so…" Read all 97 reviews
Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care. Residents are supported to lead an independent, active and fulfilling… Read more about Appleby House
Thanet Way, Whitstable CT5 3FS
"My brother and I, with Mum' (94), decided in November 2023 that Harrier Lodge would be a good place for her to move to as her anxiety and…" Read all 79 reviews
Harrier Lodge provides expert residential, nursing and dementia care on a short-term and permanent basis. Each resident receives entirely personalised care that reflects their needs, interests and life history, enabling them to live each day the way… Read more about Harrier Lodge
The Row, Lane End, High Wycombe HP14 3JS
"Five star from the moment of arrival. Extremely happy for my mother to be able to come to Ridley Manor. Every member of staff is…" Read all 101 reviews
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available. This state-of-the-art care home features large, spacious en-suite rooms for all residents, with… Read more about Ridley Manor
1a Robin Hood Lane, Kingston Vale, London SW15 3PU
"My husband had three weeks respite at Sherwood Grange in August. Time was taken to settle him in and I was also made very welcome and told…" Read all 105 reviews
Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care. Residents live active and fulfilled lives with a range of superb facilities, including a cinema,… Read more about Sherwood Grange
College Way, Ashford TW15 2XG
"I have been visiting echeldforde care home to see my grandmother for the last 2 years and can't fault it at all. From the welcoming staff…" Read all 30 reviews
The dedicated team at Echelforde provides high-quality permanent and respite care for people living with dementia. They are skilled in enabling residents to live as calm and stress-free a lifestyle as possible. Residents can enjoy a range of in house… Read more about Echelforde
370 London Road, Newbury RG14 2QH
"For over six years, my mother was a resident at Newbury Grove, and the experience was always excellent and on the odd occasions it fell…" Read all 87 reviews
Newbury Grove offers quality nursing, dementia and residential care on a permanent and short-term basis. The home is close to Newbury town centre in a pleasant residential area, and is arranged into smaller suites with stylish dining rooms and lounges… Read more about Newbury Grove
538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
"All staff friendly and welcoming. Supportive during a very sad time for our family. Looked after my dad and us .. fed us and comforted us…" Read all 117 reviews
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis. Residents can enjoy a superb lifestyle thanks to… Read more about Mercia Grange
5 Church Road, Edgbaston, Birmingham B15 3SH
"We're so grateful that Mum has settled in so well. We were worried about whether she would be happy in a care home, and what it would be…" Read all 98 reviews
Metchley Manor in Edgbaston provides expert care in luxury, rural surroundings. The team offer high-quality residential, dementia and respite care, as well as compassionate end of life care. Residents can enjoy stylish lounges, a welcoming cafĂ© and… Read more about Metchley Manor
Fore Street, Framlingham, Woodbridge IP13 9DF
"From the initial visit to see if you could help with respite care to mum leaving has been an exceptional, outstanding service. Carers have…" Read all 83 reviews
Rated ‘Outstanding’ by the CQC (August 2019), Mills Meadow care home in Framlingham, Suffolk, offers exceptional, personalised care. The purpose-built home provides residential and dementia care for older people, both permanently and on a short-term… Read more about Mills Meadow
34 South Beechwood, Edinburgh EH12 5YS
"From the very start of visiting this home for my relative, we were treated with top professional service, we were listened to and nothing…" Read all 98 reviews
Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings. All bedrooms have en-suite facilities and the home features its very own hair and beauty salon, cafĂ©,… Read more about Murrayside
Rectory Lane, Little Bookham, Leatherhead KT23 4DY
"I found everyone to be extremely polite and civil. Nothing was too much trouble I felt in the company of people who care. The meal was…" Read all 95 reviews
Liberham Lodge in Leatherhead is a luxury care home offering personalised, high-quality dementia, nursing and residential care on a respite or permanent basis. The Surrey care home is surrounded by green fields and has beautiful, landscaped gardens… Read more about Liberham Lodge
Front Street, Chirton, North Shields NE29 0LF
"My mother has been at Collingwood court for a few months now My mam wasn't happy about coming into care home We still have good and bad…" Read all 57 reviews
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home… Read more about Collingwood Court
Tenpenny Hill, Thorrington, Colchester CO7 8JG
"My Mother became a resident here at Silversprings in May this year. She was diagnosed with Vascular Dementia eight years ago and it was…" Read all 151 reviews
Silversprings care home in Thorrington, Essex, is encompassed by stunning landscaped gardens. The kind and compassionate team at the home delivers personalised care services, including residential, nursing, dementia and short-term respite care, offering… Read more about Silversprings
Westall Street, Shinfield, Reading RG2 9AU
"Attended the 5th anniversary. It was well-supervised. The food was excellent. Staff friendly, courteous and helpful. Have also visited a…" Read all 102 reviews
The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes. The luxurious home features a cafĂ©, bar, hair and beauty salon… Read more about Parsons Grange
Helston Lane, Windsor SL4 5GG
"My mother moved to Mountbatten Grange 2 1/2 years ago, and since then her dementia has progressed significantly. A couple of months ago she…" Read all 125 reviews
The dedicated team at Mountbatten Grange care home in Windsor, Berkshire, deliver expert residential, nursing and dementia care on a permanent and respite basis. They also offer compassionate end of life care. The Windsor care home has a range of… Read more about Mountbatten Grange
1 Dedworth Road, Windsor SL4 5AZ
"When Dad got dementia, we were determined to look after him at home and dreaded the idea of a care home. However how wrong we were! When…" Read all 71 reviews
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care. Each bedroom at the Windsor care home has en-suite facilities… Read more about Queen's Court
Pound Lane, Godalming GU7 1BX
"3 months into my mother-in-law's stay here at Jubilee House, she is a changed person. Thank you, Jubilee, for your kindness towards her.…" Read all 65 reviews
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia. The home features an array of communal spaces and… Read more about Jubilee House
71 Hatch Lane, Chingford, London E4 6LP
"The staff and residents are outstanding. The staff are always here to help you. Living here I feel very safe and comfortable. I love the…" Read all 63 reviews
Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis. The home boasts a stunning collection… Read more about Ivy Grove
Manor Road, Chelmsford CM2 0EP
"We recently searched for respite care for my mother-in-law after she had a nasty fall, while also giving my father-in-law a chance to get…" Read all 147 reviews
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. The purpose-built home has fantastic facilities, including a cafĂ©, cinema, hair salon and a little shop. It also… Read more about Manor Lodge
St Marks Lane, Horsham RH12 5PU
"From the first interaction everyone was very friendly, polite & helpful. Dad is happy and well looked after. There are many different…" Read all 136 reviews
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care… Read more about Skylark House
Maple Crescent, Newbury RG14 1LN
"I have been visiting a friend, who is resident in Winchcombe Place for about two months. The reception you receive on entering Winchcombe…" Read all 114 reviews
Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia. Each en-suite bedroom has its own flat screen TV, phone and internet connections,… Read more about Winchcombe Place
37-38 Oldnall Road, Kidderminster DY10 3HN
"Mom moved to Brook Court in June 2025. She was discharged from hospital and moved straight to Brook Court. All the staff are wonderful,…" Read all 97 reviews
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care. At… Read more about Brook Court
Church Lane, Murton, Seaham SR7 9PG
"Well run care home. Management and staff excellent . My husband enjoyed his time and was very well looked after . All of the areas are…" Read all 68 reviews
Church View will transfer from Care UK Care Services Ltd to to Strong Life Care (Church View) Ltd on Friday 31st October, 2025. This decision has not been made lightly, and Care UK believe that this proposed transfer is a positive step in terms of… Read more about Church View
Victoria Road, Macclesfield SK10 3JA
"The staff have always been very helpful and caring towards my husband and to me. They are always smiling and seem happy which makes for a…" Read all 44 reviews
With a skilled and compassionate team, Hollins Park care home in Macclesfield offers personalised care and support for people living with dementia and other complex needs. Hollins Park is also proud to be accredited with the Gold Standards Framework… Read more about Hollins Park
127 Highbury New Park, Islington, London N5 2DS
"My father was a resident at Highbury New Park for two years until his death in May. The care provided by the home was of the highest…" Read all 48 reviews
Conveniently situated in Islington, North London, Highbury New Park delivers high quality care and support for older people. They also run a day club designed for older people in the local area. Residents can enjoy bright and spacious bedrooms, complete… Read more about Highbury New Park
Valley Drive, Countess of Chester Health Pk, Liverpool Road, Chester CH2 1UA
"Pinetum is just amazing. The staff care so much about their people and are so genuinely caring and patient. The food always seems…" Read all 50 reviews
Located in the grounds of the Countess of Chester Hospital, Pinetum is a comfortable, purpose-built home. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia. In addition… Read more about Pinetum
Care UK has a Group Review Score of 9.7 (9.741) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Thank you for taking the time to share your concerns. We are truly sorry to hear about your recent experience at Prince George House and sincerely apologise for any distress this has caused you and your loved one.
Regarding the receipt from our chiropodist, we appreciate you bringing this to our attention. We strive to maintain professional standards in all aspects of our service, including clear and appropriate documentation, and we will review this immediately to ensure improvements are made.
The health and safety of the residents is our highest priority. We are deeply concerned to learn about the missed infection and the condition of the resident’s toe. We will be conducting a thorough internal review of this matter and reinforcing our staff training to ensure that such oversights do not occur again.
We also take your feedback about the food and dietary encouragement very seriously. Our catering team is committed to providing nutritious and enjoyable meals, and we will review the menu and resident support to better meet individual needs.
Finally, we regret any instances where the staff may have appeared rude or inattentive. Professional, respectful, and compassionate care is at the heart of what we do. We will address the issues you raised regarding staff conduct and ensure all team members adhere to the highest standards of respect and safety, including promptly managing any hazards such as spillages.
We welcome the opportunity to discuss these concerns further and work together to improve our service. Please feel free to contact us directly at complimentsandcomplaints@careuk.com
Thank you again for your valuable feedback. Best wishes
The staff are warm, enthusiastic, and encouraging, and there's
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