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Care Homes Owned by Care UK

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Care UK
Care UK have been supporting people to live fulfilling lives for 40 years. They care for older people in warm, friendly and comfortable care homes across England, Wales and Scotland.

Their 10,500-plus colleagues provide a wide range of quality care services, ranging from residential and nursing care, to specialist dementia care, respite care and compassionate end-of-life care. While they care for some 7,000 people in over 150 care homes, each resident receives care and support that’s tailored to their individual needs, interests and wishes.

Care UK Locations (203)

 - Browse 203 Care Homes and Adult Day Care Centres owned by Care UK
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Brook Court
37-38 Oldnall Road, Kidderminster DY10 3HN 
9.9 101 reviews
Brook Court, Kidderminster, Worcestershire
"We are very pleased with the care my mum is receiving in Brook Court . She has been treated with compassion and empathy since arriving…"   Read all 101 reviews
  • from £1,621 / week
  • 67 Rooms
Location Type Care Home

Brook Court is a purpose-built care home in Kidderminster that has been recently refurbished to provide a fresh, modern and welcoming environment. The highly trained team delivers a wide range of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Grangewood
Chester Road, Shiney Row, Houghton le Spring DH4 4RB 
9.9 66 reviews
Grangewood, Houghton le Spring, Tyne & Wear
"My self and my sister visited Grangewood to see our friend. As soon as we entered the home we were greeted by warm, friendly and…"   Read all 66 reviews
  • from £1,250 / week
  • 50 Rooms
Location Type Care Home

Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Heathlands House
442 Bullen Close, Cambridge CB1 8YU 
9.9 65 reviews
Heathlands House, Cambridge, Cambridgeshire
"I wanted to write this because my dear friend was at Heathlands House for about a year before he sadly passed away recently, and I feel…"   Read all 65 reviews
  • from £1,899 / week
  • 64 Rooms
Location Type Care Home

Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Winchcombe Place
Maple Crescent, Newbury RG14 1LN 
9.9 118 reviews
Winchcombe Place, Newbury, Berkshire
"Mum spent 6/7 months st Winchcombe after a spell of ill health & not being able to cope in her own home anymore. From day one Mum…"   Read all 118 reviews
  • from £1,776 / week
  • 80 Rooms
Location Type Care Home

Winchcombe Place in Newbury is a purpose-built care home offering high-quality residential care and respite care for older people, including those who are living with dementia. Each en-suite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Murrayside
34 South Beechwood, Edinburgh EH12 5YS 
9.9 101 reviews
Murrayside, Edinburgh, City of Edinburgh
"My mum moved into Murrayside in November 2025 and was immediately welcomed by the staff who have set about getting to know her. She has…"   Read all 101 reviews
  • from £2,165 / week
  • 63 Rooms
Location Type Care Home

Murrayside is a purpose-built care home in Edinburgh that offers the best residential, nursing and specialist dementia care in stunning surroundings. All bedrooms have en-suite facilities and the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Tennyson Grange
123 Westmead Road, Sutton SM1 4JE 
9.9 88 reviews
Tennyson Grange, Sutton, London
"From originally reaching out, to getting my nan in as a resident the process has been very smooth. Communication has been spot on. Staff…"   Read all 88 reviews
  • from £1,675 / week
  • 83 Rooms
Location Type Care Home

The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care. The purpose-built home delivers luxurious yet homely living, from ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Britten Court
Love Road, Lowestoft NR32 2NY 
9.9 83 reviews
Britten Court, Lowestoft, Suffolk
"What a wonderful care home in so many ways, from the staff-at all levels- to the purpose built property. The team are always engaged,…"   Read all 83 reviews
  • from £1,739 / week
  • 80 Rooms
Location Type Care Home

The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Mercia Grange
538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH 
9.8 122 reviews
Mercia Grange, Sutton Coldfield, West Midlands
"Despite being fiercely independent, a fall at 94 landed Dad in hospital for a fortnight necessitating a period of respite care upon…"   Read all 122 reviews
  • from £1,795 / week
  • 67 Rooms
Location Type Care Home

Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Franklin House
The Green, Swan Road, West Drayton UB7 7PW 
9.8 146 reviews
Franklin House, West Drayton, London
"The care my mum received was exceptional, the staff were so friendly and attentive. Mum was apprehensive about going for respite care but…"   Read all 146 reviews
  • from £1,936 / week
  • 66 Rooms
Location Type Care Home

Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care. The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Primrose House
Bluebird Way, Brough HU15 1XB 
9.8 52 reviews
Primrose House, Brough, East Riding of Yorkshire
"Primrose House is a really special place with a great culture of respect, filled with staff that go above and beyond for the residents. I…"   Read all 52 reviews
  • from £1,445 / week
  • 66 Rooms
Location Type Care Home

Primrose House is a friendly, modern care home in Brough, providing 24-hour residential and dementia care, along with short-term respite stays and compassionate end-of-life support. A ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Montagu Hall
Harlington Road, Mexborough S64 0QG 
9.8 39 reviews
Montagu Hall, Mexborough, South Yorkshire
"My relative has been in the care home for just under 2 months and her care has been wonderful. All the staff are warm, friendly and…"   Read all 39 reviews
  • from £1,180 / week
  • 66 Rooms
Location Type Care Home

Rated ‘Outstanding’ by the CQC (Nov 2025), Montagu Hall in Mexborough provides dementia care, permanent residential accommodation, respite placements and compassionate end of life ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Appleby House
Longmead Road, Epsom KT19 9RX 
9.8 101 reviews
Appleby House, Epsom, Surrey
"I can not express how wonderful Appleby is. My grandad has been a resident for 2 years now and it was the best decision we made. It's such…"   Read all 101 reviews
  • from £1,904 / week
  • 75 Rooms
Location Type Care Home

Appleby House in Epsom, Surrey, is an 'Outstanding'-rated (April 2019), award-winning care home offering an innovative approach to older people's care, including dementia care. Residents are ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Mill View
Sunnyside Close, East Grinstead RH19 4QW 
9.8 114 reviews
Mill View, East Grinstead, West Sussex
"Its my auntie's 3rd week in Mill View. I've seen tremendous change in her from, the 1st week of longing to go home, to the next week of…"   Read all 114 reviews
  • from £1,934 / week
  • 70 Rooms
Location Type Care Home

Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Parker Meadows
7 Parker View, Redlands Lane, Fareham PO16 0AF 
9.8 115 reviews
Parker Meadows, Fareham, Hampshire
"8 weeks ago we chose to move our father to Parker Meadows due to a rapid deterioration in his health during 2025 and the need for 24/7…"   Read all 115 reviews
  • from £1,675 / week
  • 89 Rooms
Location Type Care Home

Parker Meadows is a beautiful, purpose-built care home in Fareham, offering high-quality residential, nursing and dementia care. Furnished to a high standard, the Hampshire home offers a homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Oak House
Forest Close, Wexham, Slough SL2 4FA 
9.8 102 reviews
Oak House, Slough, Berkshire
"My sister celebrated her 103rd Birthday at the Care Home and it was absolutely amazing how the staff catered, celebrated with her and was…"   Read all 102 reviews
  • from £1,440 / week
  • 120 Rooms
Location Type Care Home

Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Millers Grange
Curbridge Road, Witney OX28 5HR 
9.8 114 reviews
Millers Grange, Witney, Oxfordshire
"My parents have been resident for nearly 2 years. I cannot fault the care staff, domiciliary and lifestyle teams are good. There have…"   Read all 114 reviews
  • from £1,784 / week
  • 52 Rooms
Location Type Care Home

Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care. Millers Grange is a home from home, where ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Cairdean House
185 Redford Road, Colinton, Edinburgh EH13 9PN 
9.8 118 reviews
Cairdean House, Edinburgh, City of Edinburgh
"My dad who is 99 has mixed Alzheimer's and Dementia. He was living at home with help from carers. He recently spent 8 weeks in hospital,…"   Read all 118 reviews
  • from £1,895 / week
  • 90 Rooms
Location Type Care Home

Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Bourley Grange
2 Bourley Road, Church Crookham, Fleet GU52 8DY 
9.8 84 reviews
Bourley Grange, Fleet, Hampshire
"My 102 year old mother spent 2.5 weeks at Bourley Grange while my husband and I went on holiday. She was very well cared for by lovely…"   Read all 84 reviews
  • from £1,799 / week
  • 60 Rooms
Location Type Care Home

Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Rush Hill Mews
Clarks Way, Rush Hill, Bath BA2 2TR 
9.8 86 reviews
Rush Hill Mews, Bath, Bath & North East Somerset
"Ray, my father was resident at Rush Hill for just over 2 years until his sad passing in january this year I have nothing but praise for…"   Read all 86 reviews
  • from £1,800 / week
  • 62 Rooms
Location Type Care Home

Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings. Residents ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hollins Park
Victoria Road, Macclesfield SK10 3JA 
9.8 53 reviews
Hollins Park, Macclesfield, Cheshire
"My Mum moved to Hollins Park approx 2 years ago and the transformation in her was incredible. The staff were extremely supportive and…"   Read all 53 reviews
  • from £1,895 / week
  • 49 Rooms
Location Type Care Home

With a skilled and compassionate team, Hollins Park care home in Macclesfield offers personalised care and support for people living with dementia and other complex needs. Hollins Park is also proud ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Elwick Grange
Elwick Road, Hartlepool TS26 9LX 
9.8 97 reviews
Elwick Grange, Hartlepool, Cleveland & Teesside
"Our family will be forever grateful for the care and compassion shown to my granda during the last year of his life. He lived to the…"   Read all 97 reviews
  • from £1,295 / week
  • 60 Rooms
Location Type Care Home

Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
Sandfields
St Georges Road, Cheltenham GL50 3EL 
9.8 148 reviews
Sandfields, Cheltenham, Gloucestershire
"In September 2025, four years into her dementia journey, my 79-year-old wife had to go into a Care Home as a permanent resident.…"   Read all 148 reviews
  • from £1,824 / week
  • 90 Rooms
Location Type Care Home

Sandfields is a purpose-built care home in Cheltenham, providing quality residential, nursing and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Weald Heights
Bourchier Close, Sevenoaks TN13 1PD 
9.8 217 reviews
Weald Heights, Sevenoaks, Kent
"I moved my mother into Weald Heights in November 2025. The staff took a lot of time to make sure they understood her, particularly her…"   Read all 217 reviews
  • from £2,055 / week
  • 80 Rooms
Location Type Care Home

Weald Heights is a CQC rated 'Outstanding' (June 2025) care home in Sevenoaks. The dedicated and expert team offer quality residential, nursing and dementia care on a respite or permanent basis. They ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Colne View
Dame Mary Walk, Colchester Road, Halstead CO9 2FF 
9.8 175 reviews
Colne View, Halstead, Essex
"From my initial enquiry right through my admission for 1 week convalescence, everything and everyone has been excellent. I was warmly…"   Read all 175 reviews
  • from £1,780 / week
  • 70 Rooms
Location Type Care Home

Colne View is a recently refurbished, luxury, purpose-built care home offering a range of high-quality services, including residential, nursing and dementia care on a permanent and respite basis. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care
Sherwood Grange
1a Robin Hood Lane, Kingston Vale, London SW15 3PU 
9.8 112 reviews
Sherwood Grange, London, London
"My husband was a resident at Sherwood Grange for 3 years. During his time there I visited nearly every day and got to know know the…"   Read all 112 reviews
  • from £2,020 / week
  • 59 Rooms
Location Type Care Home

Sherwood Grange is a modern and luxurious care home in Kingston Vale, South London, offering high-quality residential, dementia and short-term respite care. Residents live active and fulfilled ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Snowdrop House
Baldock Street, Ware SG12 9DT 
9.8 119 reviews
Snowdrop House, Ware, Hertfordshire
"I am over the moon with all aspects of care and facilities at snowdrop. My mother is extremely happy here and the care is second to none.…"   Read all 119 reviews
  • from £1,887 / week
  • 70 Rooms
Location Type Care Home

Snowdrop House in Ware delivers a full range of care services for older people, including residential, dementia and nursing care and respite services. The purpose-built home combines high-quality, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Llys Cyncoed
127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF 
Top 20 carehome award certificate
9.8 95 reviews
Llys Cyncoed, Cardiff, Cardiff
Top 20 carehome award certificate
"My mother has resided at Llys Cyncoed for over 4 years and she has been and remains very settled and happy. The staff at all levels,…"   Read all 95 reviews
  • from £1,627 / week
  • 99 Rooms
Location Type Care Home

Llys Cyncoed's dedicated team provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan. Residents can choose from a range of accommodation options, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Rossendale House
63 Rossendale Avenue, Burnley BB11 5HF 
9.8 27 reviews
Rossendale House, Burnley, Lancashire
"My mum is well cared for lovely staff can't fault them. Home is spotless no complaints from us lovely place for my mum.…"   Read all 27 reviews
  • from £1,420 / week
  • 66 Rooms
Location Type Care Home

Rossendale House in Burnley provides residential living, dementia care, respite placements and compassionate end of life support. Residents receive 24-hour personalised care delivered by an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hartismere Place
Castleton Way, Eye IP23 7DD 
9.8 139 reviews
Hartismere Place, Eye, Suffolk
"I was made to feel welcome coming to the reception area. Staff were caring to my husband while staying first time in respite.…"   Read all 139 reviews
  • from £1,624 / week
  • 60 Rooms
Location Type Care Home

Hartismere Place is an 'Outstanding' CQC rated (February 2020), purpose-built care home in Eye, North Suffolk. The team delivers residential and dementia care on a short-term or permanent basis. They ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Oakfield Croft
1 Oakfield, Sale M33 6NB 
9.8 54 reviews
Oakfield Croft, Sale, Greater Manchester
"Our experience of Oakfield Croft was excellent on all levels. Mum has a fantastic stay for two weeks. I had already heard three separate…"   Read all 54 reviews
  • from £1,795 / week
  • 60 Rooms
Location Type Care Home

Oakfield Croft care home in Sale delivers completely personalised residential and dementia care on a short-term and permanent basis. The skilled team get to know residents' needs, interests and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Care UK Reviews (15661)

9.7

Care UK has a Group Review Score of 9.7 (9.712) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

Overall Experience
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Review of

Colne View

from M N (Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial enquiry right through my admission for 1 week convalescence, everything and everyone has been excellent. I was warmly welcomed, and nothing was too much trouble. I felt like being on holiday in 5* hotel! My recovery has been seamless due to the continued support I have received. Thanks
to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Britten Court

from Graham S (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care home in so many ways, from the staff-at all levels- to the purpose built property. The team are always engaged, attentive, kind and enthusiastic to provide excellent care for Mum, which really helps to support her with dignity in her final years.
The management team also have
an open "door" policy for both the residents and relatives that adds to that reassurance and peace of mind that the best care is achieved.
As I mentioned the building/rooms are of a high standard ,giving it the feeling of a home from home but with a hotel quality, as is the professional catering with many choices of excellent menus all produced on-site. A super touch is the coffee shop where you can meet together and even have a meal together. Laundry and maintenance teams add to provide an excellent overall standard. I'm happy to highly recommend the Brtten Court team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Newbury Grove

from Anthea T (Stepdaughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a wonderful atmosphere of care and kindness at Newbury Grove. All residents are known as individuals and their needs understood. They are treated with dignity and compassion.


The strong management team works alongside the carers ensuring a professional, dedicated and happy atmosphere with

high retention of staff.


The wide range of activities includes craft, gentle exercises, music, and outings in the Home's minibus. If residents prefer, there are 1:1 times.


The delicious and nutritious food provides excellent choice and can be adapted to suit individual circumstances.


A beautiful courtyard garden provides sunny or shaded areas and residents can tend their own raised beds.


The rooms are comfortable, clean, well maintained and all have ensuite wet room facilities.


All together, Newbury Grove is a very special place and I highly recommend it..

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Tiltwood

from J J (Wife of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tiltwood has been our life saver. The care has been beyond belief making the transitions to the care home for myself, husband and family so much easier than we expected. I cannot express my appreciation enough to all the staff who diligently and professionally work to make my husband's life happy. Such
a friendly, kind and welcoming team has meant my family and I have all been helped.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Abney Court

from S B (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abney for a couple of years and overall I'm very pleased with her care there. The home environment is very pleasant and some recent decorative improvements have made it even better for the residents. The staff are good and try to make it a caring and warm place for all
the residents to live with dignity. There's a wide range of daily activities and mum really enjoys taking part in these. Food and drink are of a high standard and there's a nice dining area for people to spend time in. Overall I'd definitely recommend as somewhere you can feel confident your loved ones will be cared for when they can no longer live independently.
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  • Treated with Dignity
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Review of

Foxland Grange

from Elaine C (Daughter of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Activities - 1st class
Food - Ok
Room cleaning - Could be better
Care - Generally ok, but I have had an issue this month.
Communication - At times difficult as staff seem to be rushed or unavailable.
Reply from Samantha Debenham, Reviews Team at Foxland GrangeThank you for taking the time to provide your feedback regarding Foxland Grange.
We are very pleased to hear that you find the activities that take place within the home to be first class.
We also appreciate you highlighting some concerns that you have. Your comments help us enhance the quality of care we provide, and we are grateful for your input.
Please be assured that although staff members within Foxland Grange may appear to be busy, should you have any concerns, they will be happy to spend time discussing these with you.
If you would like to discuss your concerns in further details, please don't hesitate to reach out to the Home Manager or you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com.
Thank you again, and best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ambleside

from B L (Husband of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My wife spent 6 months and although the staff were all good.
I did not feel the management cared at all. My wife has alzheimer's dementia she allegedly pushed another resident over at 3 on morning. Where were the staff.
I was told about this and it was explained as one of those things.
I had a
telephone call a week or so after and was told My wife had to leave. It was never suggested that we meet and discuss it.
I did try to make contact with the area manager who never returned my emails.
I feel not to have had any contact face to face is worrying.
I must also question where the members of staff were at that time this happened in the main corridor. This was never raised as an issue.
Reply from Samantha Debenham, Reviews Team at AmblesideThank you for taking the time to share your feedback. I am deeply concerned to read about your experience, and I would like to sincerely apologise for the distress this situation has caused you and your wife. We fully recognise how important clear communication, transparency, and support are for families, particularly when a loved one is living with Alzheimer’s dementia.
The incident you describe should have prompted immediate, thorough, and compassionate engagement with you. I am sorry that this did not happen. You should have been offered a face to face meeting at the earliest opportunity to discuss the circumstances, understand what occurred, and work together on an appropriate plan moving forward. It is disappointing to learn that this did not take place, and I regret that your attempts to contact senior management were not responded to. This falls short of the standard of communication and accountability we expect.
Your concerns regarding staffing presence at the time of the incident are also taken very seriously. Events of this nature should always be fully reviewed, with contributing factors clearly explained and addressed. I regret that you were not provided with the level of detail and reassurance you rightly expected.
Please be assured that your comments will be used as part of our ongoing review of practice and communication within the service. We are committed to learning from this experience to ensure that families receive consistent, timely, and respectful engagement from our teams.
In addition to my own wish to speak with you personally, the home is led by an experienced and dedicated manager, who is fully informed of your concerns and would also welcome the opportunity to meet with you to discuss the matter in detail and offer further clarity and support.
If you would be willing, please contact my office or the home manager directly at your convenience so that we may arrange a suitable time to talk.
Thank you again for bringing this matter to our attention. Your feedback is invaluable in helping us improve the quality of our services.
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Review of

Bishops Manor

from Helen M (Friend of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a dear friend in Bishops Manor, from springtime of last year until her death in February. I cannot fault the care she received: I was able to talk through any concerns or issues, the level of communication was sympathetic and understanding. My friend settled in quite quickly, and I was aware
she was happy, making a speech of thanks at her 90th birthday tea party, and again during a meal time. She was so appreciative toward the staff and managed to express how supported and looked after she felt. When she was close to the end of her life, the care team were so kind and empathic, involving me in decisions: and patiently explaining their actions. Their attentive and vigilant care during this difficult time was heartwarming. The care overall has been exemplary, my friend spent the last months of her life content, and very well cared for. For this I am grateful, as it meant that I could relax knowing she was safe in very capable hands. Many warm thanks to everyone at Bishops Manor.
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Review of

Bowes House

from Fran T (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Bowes House for 3 weeks respite/rehabilitation after a 2-week hospital stay. Lisa was very quick to organise the admission and ensure everything was in place. It is a lovely environment for the residents and all the staff are amazing. We would have no hesitation in booking Mum back
in should she need further rest bite care.
Reply from Lisa Phillips, Reviews Team at Bowes HouseDear Fran,

Thank you so much for taking the time to share your experience with us. We hold ourselves to a high account here at Bowes House so we are glad to hear that we met this standard in your experience. Thank you for choosing Bowes House, it was a privilege and a pleasure to care for Mum and we hope to welcome her back for another stay of respite care, or longer, in the future.

Thank you again for your time
Lisa Phillips
Customer Relations Manager
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Review of

Ancasta Grove

from S B (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standard of care. Excellent choice of activities, some have been specially tailored/created after mum made suggestions.


Everyone extremely friendly from reception staff, carers and domestic staff.

Reply from Ellie Peters, Reviews Team at Ancasta GroveHi, thank you very much for taking the time to leave us feedback about your experience. At Ancasta Grove Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Ancasta Grove - Care UK team.
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Review of

Montfort Manor

from B D (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is very happy at Montfort Manor. They are very caring and know the residence very well. They have huge amount of activities for all abilities and family are made very welcome when they visit. Dad is very well looked after I would recommend this home to anyone.
Reply from Niki Young, Reviews Team at Montfort ManorDear BD
Thanks so much for taking the time to share your lovely feedback. We are delighted to hear that your Dad is so happy at Montfort Manor. Our team works hard to get to know each resident as an individual, so it means a great deal to know that this care shines through.
We are so pleased that you and your family feel so welcome visiting, and that the range of activities is supporting your Dad's wellbeing. Knowing he is well looked after and content is exactly what we strive for every day. Thank you again for the recommendation it truly means the world to our team.
Warm regards
Niki
Customer Relations Manager
Montfort Manor Care Home
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Review of

Manor Lodge

from Alison L (Daughter of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Manor Lodge for end of life care. The team of nurses, health care assistants and catering team looked after my Dad and the whole family with the greatest care and medical skill. Everyone was so kind to my Dad and treated him with respect and the greatest dignity. It gave us the greatest
of comfort to know he had been so well cared for.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Alison, thank you for your kind words - its a privilege to know your dad was cared with dignity and compassion, and we send our heartfelt condolences to you and your family.
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Review of

Dashwood Manor

from Suzie H (Niece of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Auntie has been a resident at Dashwood since it opened. She is always treated like a family member by all the staff. They are friendly and kind and always keep us informed should we need to be advised of anything.


It is always appreciated that our uncle who visits her weekly is able to enjoy

a meal with her and he is also treated well and enjoys his visits.


The home offers an extensive range of activities and services and a good range of meals is offered daily.


I would have no hesitation recommending this home to others.

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Review of

Mayfield View

from Warwick S (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great, thoughtful, well trained, kind staff who go the extra mile to make the residents comfortable, happy, and well cared for in a modern, clean, and well appointed facility. The gardens, extra facilities such as the cafe, beauty parlour, cinema room, etc all make this an outstanding care home.
Reply from Elizabeth Hooley, Reviews Team at Mayfield ViewHi Warwick, thank you so much for your kind words and for taking the time to complete a review. It is an absolute pleasure to support your Mum and I am so pleased she has settled in.
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Review of

Anning House

from Cherie W (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 86 year old mother has end stage Parkinson's, is very thin and frail, and needs help with almost everything she does. The staff at Anning House have taken great care to get to know my mother, what she does and doesn't like, how she responds best and they have treated her gently and with the utmost
respect since she arrived with them 6 weeks ago.


She is happy in her surroundings, the home is elegant and comfortable, she has a large room which is always immaculate thanks to the friendly cleaner, George. The staff are very attentive, checking in on her, and, if she feels up to it, they take her to the lounge, where she can socialise, or enjoy the entertainment that is laid on every afternoon.


I am so relieved that Anning House has turned out to be even better than I had hoped, their medical care is first rate and my mother settled in well.

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Review of

Lonsdale Mews

from Margaret W (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to adequately express our gratitude to everyone at Lonsdale Mews. My Dad came to Lonsdale Mews for an initial 2 week respite period following a sudden decline in his mobility, recurrent falls and the death of my mother. Initially he was very frail, hardly eating , withdrawn and very resistant
to the help and care that was offered. The wonderful staff showed great patience and compassion towards him and now a permanent resident, he is slowly returning to his old self. All the staff have been excellent in monitoring Dad, immediately acting on any health concerns and we get regular,detailed updates every time we visit. The staff have really taken the time to get to know Dad and the whole family, and their support of us all through some very challenging times has been wonderful. Lonsdale Mews is far removed from my initial preconceptions of a care home , with wonderful facilities, food and entertainment options but it is in their respect for the residents that they truly excel.
Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for your kind words. We delighted that your Dad has settled in so well with us and is beginning to feel more like himself again.
It means a great deal to know that our team’s patience, care, and support have made a positive difference during a difficult time for your family. We’re especially pleased that you feel well-informed and supported throughout.
Thank you again for your feedback, it is a privilege to have your Dad in our care.
Many thanks
The Lonsdale Mews Team
Care UK
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Review of

Dashwood Manor

from Duncan K (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally we're really happy with the level of care given to day. My only 3/5 for activity is owing to dad having limited mobility so he insn't able to engage as much as other residents.


Keep uo the good work!


many thnaks

Reply from Leahanne Wilkinson, Reviews Team at Dashwood ManorHello Duncan
Thank you so much for your kind review and thoughtful feedback. We’re really pleased to hear that you’re happy with the level of care provided each day.
We also appreciate your comments about the activities. We completely understand that Dad’s limited mobility can affect how much he’s able to take part, and while he can’t always join in all the time, the team makes sure to spend time with him on a one-to-one basis so he still feels included, supported, and engaged in a way that suits him.
Thank you again for your support and encouragement, it really means a lot to the team.
From the whole team at Dashwood Manor.
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Review of

Priors House

from Peter B (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priors House is outstanding!
From May '25 to Feb '26 my mum was stuck in a spiral of hospitalisations. She would be discharged from hospital only to be readmitted a few days later, by ambulance, with a recurrence of the same symptoms. With each cycle her health deterioriated to new lows.
By Feb '26
it was clear that mum's care needs were more than one carer could cope with at home, and we needed a way to break the cycle of hospital admissions or accept that we were losing her.
Since moving her to Priors House in Feb, the transformation in my mother's wellbeing has been amazing. 3 weeks ago she couldn't get out of bed. Last week she went on a trip to a safari park. She is happier than I've seen her in months, eating full meals, getting stronger each day, mentally far more alert, and enjoying life! This is because of the fabulous care and positivity provided by Priors House. Whatever happens now, I know she will get the best possible care and attention. I am so grateful!
Reply from Sarah Mitchell, Reviews Team at Priors HouseThank you so much for sharing this incredibly moving feedback. We are truly honoured that you entrusted us with your mother’s care during such a difficult time.
It means a great deal to hear about the positive transformation in her wellbeing since joining Priors House. Stories like yours are exactly why our team is so passionate about what we do. Supporting residents to regain strength, confidence, and enjoyment in daily life is at the heart of our approach, and your kind words about our care, positivity, and dedication will mean so much to everyone here.
We’re especially delighted to hear about your mum’s recent progress from being unable to get out of bed to enjoying a safari park trip is truly wonderful. Knowing she is happier, stronger, and more engaged is the greatest reward for ypu to hear as a family but also for our team.
Thank you again for your trust and gratitude. We will continue to do everything we can to ensure your mother receives the very best care and support every day.
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Review of

Parker Meadows

from Matthew S (Son of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
8 weeks ago we chose to move our father to Parker Meadows due to a rapid deterioration in his health during 2025 and the need for 24/7 support. His and our experience has been entirely positive, as the staff helped him through a difficult emotional adjustment to losing his independence. The patient
and dignified support means he is now happy, settled and has given his family & friends the opportunity to enjoy time with him, rather than trying to be carers. If I was in a home, I hope it would be Parker Meadows!!
Reply from Joe Gould, Reviews Team at Parker MeadowsHi Matthew, thank you very much for taking the time to leave us feedback about your experience.
At Parker Meadows Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. The team will truly appreciate your feedback, and its always positive to hear that not only do we support the residents, but family members are able to spend quality time with their loved one, rather than - to quote you - "trying to be carers".
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Review of

The Mayfield Care Home

from Helen W (Daughter of Resident) published on 24 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into The Mayfield Care Home last year my father has been treated kindly and welcomed, despite the loss of independence being very difficult. He is now end of life, I have stayed with dad 24/7. I would like to say how extremely impressed I am with the exemplary care received to himself and
how the staff have looked after me. He has been given dignity and respect, excellent communication from the staff. They have all been welcoming and supportive at this dreadful time. The carers are shining stars.
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Awards / Recognitions (143)

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