2 Southampton Road, Hythe, Southampton SO45 5GQ
"The summer party was really enjoyable and thoroughly enjoyed the singer and food. My Father really enjoyed it too. It was well organised…" Read all 124 reviews
Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, cafĂ© and cinema, plus beautifully furnished… Read more about Carpathia Grange
St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
"Since my sister has been in Mildenhall Lodge she has been well cared for. Lots of activities and although she is limited what she can do,…" Read all 119 reviews
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis. The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms… Read more about Mildenhall Lodge
3 Buttercup Road, Wantage OX12 7GD
"Warm, attentive staff and a clean, welcoming environment. Always leave feeling assured that loved one is here-safe, and well cared for.…" Read all 30 reviews
Charlton Lodge is a new, purpose-built care home in Wantage, Oxfordshire. The experienced and dedicated team offer high-quality residential and dementia care on a permanent and respite basis. They also offer convalescent and compassionate end of life… Read more about Charlton Lodge
Warfield Road, Bracknell RG12 2JA
"My mother was at Bickerton for 2.5 years. She was well looked after by the staff, who are great, and the facilities were excellent.When she…" Read all 59 reviews
Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy. The… Read more about Bickerton House
North Bar Place, Banbury OX16 0TD
"My mother broke her hip back in March and after spending some time in hospital, I had to find her respite, as she was going downhill in…" Read all 148 reviews
Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including… Read more about Highmarket House
1 Stock Road, Eastern Bypass, Thame OX9 3FU
"Very clean home. Food is excellent. Staff always friendly and helpful. My mother is well cared for and nothing is too much trouble. I…" Read all 58 reviews
Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every… Read more about Cuttlebrook Hall
442 Bullen Close, Cambridge CB1 8YU
"My mother received excellent, kind and compassionate care for over a year at Heathlands. We really appreciated how stable the staff team…" Read all 61 reviews
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your… Read more about Heathlands House
Shapland Close, Wilton Road, Salisbury SP2 7EJ
"Following a serious fall that resulted in a full shoulder replacement my 91-year-old mother was able to rapidly relocate from Salisbury…" Read all 86 reviews
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full. The… Read more about Salisbury Manor
49 Queen Caroline Street, Hammersmith, London W6 9QH
"I truly enjoy the activities I attend, especially when animals visit for pet therapy-it's always such a wonderful experience. The…" Read all 64 reviews
St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis. The home is light and airy with beautiful facilities… Read more about St Vincents House
Love Road, Lowestoft NR32 2NY
"You cannott fault the kindness, caring & pleasantness of all of the staff. If my wife (heaven forbid) passess away before me. I only want…" Read all 78 reviews
The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people… Read more about Britten Court
Shakers Lane, Bury St Edmunds IP32 7BN
"This home is so good my Mum thinks she is in a hotel ! Great atmosphere , caring supportive and a fun place to be. She is very well looked…" Read all 135 reviews
Davers Court care home in Bury St Edmunds, Suffolk, is a modern, purpose-built facility that provides residential, dementia and short-term respite care for older people in beautiful surroundings. The Suffolk home has stunning lounges, a modern cafĂ©,… Read more about Davers Court
7 Parker View, Redlands Lane, Fareham PO16 0AF
"My Cousin arrived at Parker Meadows in August, he settled in very quickly having spent over a year in a care Home in Croydon. When asked by…" Read all 111 reviews
Parker Meadows is a beautiful, purpose-built care home in Fareham, offering high-quality residential, nursing and dementia care. Furnished to a high standard, the Hampshire home offers a homely yet luxurious environment, with facilities including… Read more about Parker Meadows
Oteley Road, Shrewsbury SY2 6QH
"My 97 year old father was recently become a resident at Oxbow Manor, from what I have witnessed. Nothing is too much trouble for the…" Read all 38 reviews
Oxbow Manor care home provides person-centred care in luxurious surroundings, including permanent and short-term residential, nursing and specialist dementia care. The home is divided into suites which offer residents separate dining and living spaces.… Read more about Oxbow Manor
187 York Road, Broadstone BH18 8ES
"My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The…" Read all 141 reviews
The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care. A short drive from the seaside of… Read more about The Potteries
21 Courthouse Road, Maidenhead SL6 6JE
"Attended a get together on 23 Rd August at Clara Court for friends and relatives. It was yet another excellent function put on by Clara…" Read all 176 reviews
Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people. The purpose-built home has its own hair salon, cafĂ© and a vintage-themed… Read more about Clara Court
Curbridge Road, Witney OX28 5HR
"Mum needed urgent respite care following an illness requiring hospitalisation. From the initial phone call onwards the manger and staff…" Read all 112 reviews
Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care. Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom… Read more about Millers Grange
Butlers Green Road, Haywards Heath RH16 4DA
"Most days I visit my Mother at Marletts staff team are always welcoming. They continuously assess the health,care needs of my Mother .…" Read all 25 reviews
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care. Located in Haywards Heath, the home supports residents… Read more about Martlet Manor
Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
"Priors did a fabulous job supporting us to transition mum from a care home in the East of England to near us in the Midlands. They…" Read all 144 reviews
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings. Priors House offers dedicated areas for activities, such as painting,… Read more about Priors House
123 Westmead Road, Sutton SM1 4JE
"Staff are very friendly, always willing to help. Reception staff always happy and cheerful. Gives you a good first impression of the care…" Read all 84 reviews
The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care. The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The… Read more about Tennyson Grange
Speedwell Road, Edgbaston, Birmingham B5 7PR
"I would give Edgbaston manor 10 out of 10 my brother was in Edgbaston manor for around 3 years the home is kept nice and clean the food was…" Read all 140 reviews
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis. The home offers luxury interiors and facilities including a cinema room, hair salon and a beautiful rooftop terrace.… Read more about Edgbaston Manor
Evesham Road, Dodwell, Stratford-upon-Avon CV37 9TG
"Just 3 weeks ago my wife moved into Ambleside We chose Ambleside because of the person who showed us around who we trusted and felt cared…" Read all 97 reviews
Ambleside is a purpose-built Care UK home in Stratford-upon-Avon. The care home provides professional and personalised residential care, as well as short-term respite care and sensitive end of life care. The superbly decorated interiors include a… Read more about Ambleside
Drake Lane, Dursley GL11 5HA
"I have no negatives about The Hollies. Very kind and caring, easy to talk to, and they listen to what you have to say. Beautiful setting,…" Read all 123 reviews
The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate… Read more about The Hollies Care Centre
Elwick Road, Hartlepool TS26 9LX
"When my mam came into this home she was not doing anything apart from sleeping and waiting for her carers which although were good but 1/4…" Read all 93 reviews
Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care. Team members receive the latest… Read more about Elwick Grange
185 Redford Road, Colinton, Edinburgh EH13 9PN
"Needed to send my mum for respite care while I went on holiday. I Googled and read reviews, visited only 2 and Cairdean stood out by a…" Read all 111 reviews
Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has been designed with the needs of people living with… Read more about Cairdean House
93 Chester Road, Huntington, Chester CH3 6BS
"We considered other care options but someone recommended Deewater Grange. As soon as we visited we knew it was the right option for Mum.…" Read all 42 reviews
Deewater Grange provides a luxurious lifestyle as well as quality residential, dementia and nursing care on a permanent and respite basis. Purpose-built, the home has a cafĂ©, hair salon, cinema and lovely landscaped gardens. What’s more, every bedroom… Read more about Deewater Grange
Holly Drive, Drake Lane, Dursley GL11 5HA
"Our friend moved across from The Hollies about 6 months ago and the move has been incredibly successful. She loves the access to outdoor…" Read all 40 reviews
Holly Oak dementia care home is a state-of-the-art home providing specialist, person centred dementia care in Dursley. Part of The Hollies Care Centre, the dedicated and qualified teams provide extensive 24-hour care and support from the early stages… Read more about Holly Oak Care Centre
Lower Railway Road, Ilkley LS29 8WH
"My mum has been a resident of Mayfield since April 2024. She is really happy here, very comfortable and feels safe. All the staff are…" Read all 65 reviews
Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and… Read more about Mayfield View
25 Battle Road, Hailsham BN27 1DU
"Lovely clean, caring well managed home. My Dad has always been very reticent about going into care but hit crisis point and had to leave…" Read all 186 reviews
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care. Residents can enjoy newly refurbished facilities, including beautiful… Read more about Bowes House
Clarks Way, Rush Hill, Bath BA2 2TR
"My mother has received outstanding care since moving to Rush Hill Mews. She has been treated with dignity and respect by all the staff, and…" Read all 80 reviews
Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings. Residents benefit from a range of facilities in this vibrant, modern… Read more about Rush Hill Mews
Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ
"Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They…" Read all 68 reviews
Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care. Each spacious ensuite bedroom can be personalised… Read more about Ponteland Manor
Care UK has a Group Review Score of 9.7 (9.741) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Thank you for taking the time to share your concerns. We are truly sorry to hear about your recent experience at Prince George House and sincerely apologise for any distress this has caused you and your loved one.
Regarding the receipt from our chiropodist, we appreciate you bringing this to our attention. We strive to maintain professional standards in all aspects of our service, including clear and appropriate documentation, and we will review this immediately to ensure improvements are made.
The health and safety of the residents is our highest priority. We are deeply concerned to learn about the missed infection and the condition of the resident’s toe. We will be conducting a thorough internal review of this matter and reinforcing our staff training to ensure that such oversights do not occur again.
We also take your feedback about the food and dietary encouragement very seriously. Our catering team is committed to providing nutritious and enjoyable meals, and we will review the menu and resident support to better meet individual needs.
Finally, we regret any instances where the staff may have appeared rude or inattentive. Professional, respectful, and compassionate care is at the heart of what we do. We will address the issues you raised regarding staff conduct and ensure all team members adhere to the highest standards of respect and safety, including promptly managing any hazards such as spillages.
We welcome the opportunity to discuss these concerns further and work together to improve our service. Please feel free to contact us directly at complimentsandcomplaints@careuk.com
Thank you again for your valuable feedback. Best wishes
The staff are warm, enthusiastic, and encouraging, and there's
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