Care Homes Owned by Care UK

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Care UK
Care UK have been supporting people to live fulfilling lives for 40 years. They care for older people in warm, friendly and comfortable care homes across England, Wales and Scotland.

Their 10,500-plus colleagues provide a wide range of quality care services, ranging from residential and nursing care, to specialist dementia care, respite care and compassionate end-of-life care. While they care for some 7,000 people in over 150 care homes, each resident receives care and support that’s tailored to their individual needs, interests and wishes.

Care UK Locations (173)

173 Care Homes and Adult Day Care Centres owned by Care UK
Carpathia Grange

2 Southampton Road, Hythe, Southampton SO45 5GQ 

9.9 124 reviews
"The summer party was really enjoyable and thoroughly enjoyed the singer and food. My Father really enjoyed it too. It was well organised…"   Read all 124 reviews
Location Type Care Home

Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, cafĂ© and cinema, plus beautifully furnished… Read more about Carpathia Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • 62 Rooms from £1,660 / week
Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX 

9.9 119 reviews
"Since my sister has been in Mildenhall Lodge she has been well cared for. Lots of activities and although she is limited what she can do,…"   Read all 119 reviews
Location Type Care Home

Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis. The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms… Read more about Mildenhall Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms from £1,586 / week
Charlton Lodge

3 Buttercup Road, Wantage OX12 7GD 

9.9 30 reviews
"Warm, attentive staff and a clean, welcoming environment. Always leave feeling assured that loved one is here-safe, and well cared for.…"   Read all 30 reviews
Location Type Care Home

Charlton Lodge is a new, purpose-built care home in Wantage, Oxfordshire. The experienced and dedicated team offer high-quality residential and dementia care on a permanent and respite basis. They also offer convalescent and compassionate end of life… Read more about Charlton Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 72 Rooms from £1,631 / week
Bickerton House

Warfield Road, Bracknell RG12 2JA 

9.9 59 reviews
"My mother was at Bickerton for 2.5 years. She was well looked after by the staff, who are great, and the facilities were excellent.When she…"   Read all 59 reviews
Location Type Care Home

Bickerton House in Bracknell, Berkshire, is a purpose-built care home with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy. The… Read more about Bickerton House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 77 Rooms from £1,675 / week
Highmarket House

North Bar Place, Banbury OX16 0TD 

9.9 148 reviews
"My mother broke her hip back in March and after spending some time in hospital, I had to find her respite, as she was going downhill in…"   Read all 148 reviews
Location Type Care Home

Highmarket House is a purpose-built setting close to the centre of Banbury, providing the latest in luxurious facilities combined with high-quality care. The dedicated and skilled team offers a full range of residential care for older people, including… Read more about Highmarket House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 73 Rooms from £1,590 / week
Cuttlebrook Hall

1 Stock Road, Eastern Bypass, Thame OX9 3FU 

9.9 58 reviews
"Very clean home. Food is excellent. Staff always friendly and helpful. My mother is well cared for and nothing is too much trouble. I…"   Read all 58 reviews
Location Type Care Home

Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every… Read more about Cuttlebrook Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 68 Rooms from £1,621 / week
Heathlands House

442 Bullen Close, Cambridge CB1 8YU 

9.9 61 reviews
"My mother received excellent, kind and compassionate care for over a year at Heathlands. We really appreciated how stable the staff team…"   Read all 61 reviews
Location Type Care Home

Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your… Read more about Heathlands House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 64 Rooms from £1,790 / week
Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ 

9.9 86 reviews
"Following a serious fall that resulted in a full shoulder replacement my 91-year-old mother was able to rapidly relocate from Salisbury…"   Read all 86 reviews
Location Type Care Home

Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full. The… Read more about Salisbury Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 63 Rooms from £1,565 / week
St Vincents House

49 Queen Caroline Street, Hammersmith, London W6 9QH 

9.9 64 reviews
"I truly enjoy the activities I attend, especially when animals visit for pet therapy-it's always such a wonderful experience. The…"   Read all 64 reviews
Location Type Care Home

St Vincent's House has a real family feel and everyone is friendly and welcoming. The knowledgeable team provides personalised nursing and dementia care for older people on a permanent or respite basis. The home is light and airy with beautiful facilities… Read more about St Vincents House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 92 Rooms from £1,762 / week
Britten Court

Love Road, Lowestoft NR32 2NY 

9.9 78 reviews
"You cannott fault the kindness, caring & pleasantness of all of the staff. If my wife (heaven forbid) passess away before me. I only want…"   Read all 78 reviews
Location Type Care Home

The skilled team at Britten Court provides high-quality care that is fully personalised to each resident. Care services range from respite and residential to nursing and dementia care. There is also a day club offering care and companionship for people… Read more about Britten Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 80 Rooms
Davers Court

Shakers Lane, Bury St Edmunds IP32 7BN 

9.9 135 reviews
"This home is so good my Mum thinks she is in a hotel ! Great atmosphere , caring supportive and a fun place to be. She is very well looked…"   Read all 135 reviews
Location Type Care Home

Davers Court care home in Bury St Edmunds, Suffolk, is a modern, purpose-built facility that provides residential, dementia and short-term respite care for older people in beautiful surroundings. The Suffolk home has stunning lounges, a modern cafĂ©,… Read more about Davers Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms from £1,595 / week
Parker Meadows

7 Parker View, Redlands Lane, Fareham PO16 0AF 

9.9 111 reviews
"My Cousin arrived at Parker Meadows in August, he settled in very quickly having spent over a year in a care Home in Croydon. When asked by…"   Read all 111 reviews
Location Type Care Home

Parker Meadows is a beautiful, purpose-built care home in Fareham, offering high-quality residential, nursing and dementia care. Furnished to a high standard, the Hampshire home offers a homely yet luxurious environment, with facilities including… Read more about Parker Meadows

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 89 Rooms from £1,559 / week
Oxbow Manor

Oteley Road, Shrewsbury SY2 6QH 

9.9 38 reviews
"My 97 year old father was recently become a resident at Oxbow Manor, from what I have witnessed. Nothing is too much trouble for the…"   Read all 38 reviews
Location Type Care Home

Oxbow Manor care home provides person-centred care in luxurious surroundings, including permanent and short-term residential, nursing and specialist dementia care. The home is divided into suites which offer residents separate dining and living spaces.… Read more about Oxbow Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 80 Rooms from £1,621 / week
The Potteries

187 York Road, Broadstone BH18 8ES 

9.8 141 reviews
"My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The…"   Read all 141 reviews
Location Type Care Home

The Potteries is a luxury, purpose-built care home in Broadstone. The team provides expert residential, dementia and nursing care for respite and permanent residents. They also offer compassionate end of life care. A short drive from the seaside of… Read more about The Potteries

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 80 Rooms from £1,643 / week
Clara Court

21 Courthouse Road, Maidenhead SL6 6JE 

9.8 176 reviews
"Attended a get together on 23 Rd August at Clara Court for friends and relatives. It was yet another excellent function put on by Clara…"   Read all 176 reviews
Location Type Care Home

Clara Court is a welcoming 'outstanding'-rated care home (March 2019) where a passionate and highly trained team provides quality residential, dementia and respite care for older people. The purpose-built home has its own hair salon, cafĂ© and a vintage-themed… Read more about Clara Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • 76 Rooms from £1,795 / week
Millers Grange

Curbridge Road, Witney OX28 5HR 

9.8 112 reviews
"Mum needed urgent respite care following an illness requiring hospitalisation. From the initial phone call onwards the manger and staff…"   Read all 112 reviews
Location Type Care Home

Millers Grange care home in Witney offers a variety of care services for older people, including residential, dementia care and short-term respite care. Millers Grange is a home from home, where your loved one's individually styled, en-suite bedroom… Read more about Millers Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 52 Rooms from £1,675 / week
Martlet Manor

Butlers Green Road, Haywards Heath RH16 4DA 

9.8 25 reviews
"Most days I visit my Mother at Marletts staff team are always welcoming. They continuously assess the health,care needs of my Mother .…"   Read all 25 reviews
Location Type Care Home

The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care. Located in Haywards Heath, the home supports residents… Read more about Martlet Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 72 Rooms from £1,729 / week
Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW 

9.8 144 reviews
"Priors did a fabulous job supporting us to transition mum from a care home in the East of England to near us in the Midlands. They…"   Read all 144 reviews
Location Type Care Home

The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings. Priors House offers dedicated areas for activities, such as painting,… Read more about Priors House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • 80 Rooms from £1,678 / week
Tennyson Grange

123 Westmead Road, Sutton SM1 4JE 

9.8 84 reviews
"Staff are very friendly, always willing to help. Reception staff always happy and cheerful. Gives you a good first impression of the care…"   Read all 84 reviews
Location Type Care Home

The dedicated team at Tennyson Grange provides respite or permanent person-centred residential, nursing and dementia care. The purpose-built home delivers luxurious yet homely living, from spacious dining spaces to the contemporary living areas. The… Read more about Tennyson Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 83 Rooms from £1,525 / week
Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR 

9.8 140 reviews
"I would give Edgbaston manor 10 out of 10 my brother was in Edgbaston manor for around 3 years the home is kept nice and clean the food was…"   Read all 140 reviews
Location Type Care Home

Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis. The home offers luxury interiors and facilities including a cinema room, hair salon and a beautiful rooftop terrace.… Read more about Edgbaston Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 70 Rooms from £1,299 / week
Ambleside

Evesham Road, Dodwell, Stratford-upon-Avon CV37 9TG 

9.8 97 reviews
"Just 3 weeks ago my wife moved into Ambleside We chose Ambleside because of the person who showed us around who we trusted and felt cared…"   Read all 97 reviews
Location Type Care Home

Ambleside is a purpose-built Care UK home in Stratford-upon-Avon. The care home provides professional and personalised residential care, as well as short-term respite care and sensitive end of life care. The superbly decorated interiors include a… Read more about Ambleside

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 60 Rooms from £1,631 / week
The Hollies Care Centre

Drake Lane, Dursley GL11 5HA 

9.8 123 reviews
"I have no negatives about The Hollies. Very kind and caring, easy to talk to, and they listen to what you have to say. Beautiful setting,…"   Read all 123 reviews
Location Type Care Home

The Hollies Care Centre in Dursley is comprised of The Hollies nursing care home and Holly Oak dementia care home. Here the dedicated teams provide round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate… Read more about The Hollies Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 62 Rooms from £2,250 / week
Elwick Grange

Elwick Road, Hartlepool TS26 9LX 

9.8 93 reviews
"When my mam came into this home she was not doing anything apart from sleeping and waiting for her carers which although were good but 1/4…"   Read all 93 reviews
Location Type Care Home

Elwick Grange offers residential and dementia care from a pleasant setting close to the centre of Hartlepool. The modern, purpose-built care home has a highly qualified team that provides the very best standards of care. Team members receive the latest… Read more about Elwick Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • 60 Rooms from £1,221 / week
Cairdean House

185 Redford Road, Colinton, Edinburgh EH13 9PN 

9.8 111 reviews
"Needed to send my mum for respite care while I went on holiday. I Googled and read reviews, visited only 2 and Cairdean stood out by a…"   Read all 111 reviews
Location Type Care Home

Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has been designed with the needs of people living with… Read more about Cairdean House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 90 Rooms from £1,785 / week
Deewater Grange

93 Chester Road, Huntington, Chester CH3 6BS 

9.8 42 reviews
"We considered other care options but someone recommended Deewater Grange. As soon as we visited we knew it was the right option for Mum.…"   Read all 42 reviews
Location Type Care Home

Deewater Grange provides a luxurious lifestyle as well as quality residential, dementia and nursing care on a permanent and respite basis. Purpose-built, the home has a cafĂ©, hair salon, cinema and lovely landscaped gardens. What’s more, every bedroom… Read more about Deewater Grange

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 58 Rooms from £1,800 / week
Holly Oak Care Centre

Holly Drive, Drake Lane, Dursley GL11 5HA 

9.8 40 reviews
"Our friend moved across from The Hollies about 6 months ago and the move has been incredibly successful. She loves the access to outdoor…"   Read all 40 reviews
Location Type Care Home

Holly Oak dementia care home is a state-of-the-art home providing specialist, person centred dementia care in Dursley. Part of The Hollies Care Centre, the dedicated and qualified teams provide extensive 24-hour care and support from the early stages… Read more about Holly Oak Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 46 Rooms from £1,950 / week
Mayfield View

Lower Railway Road, Ilkley LS29 8WH 

9.8 65 reviews
"My mum has been a resident of Mayfield since April 2024. She is really happy here, very comfortable and feels safe. All the staff are…"   Read all 65 reviews
Location Type Care Home

Mayfield View is a luxury care home offering exceptional care and stunning views of Ilkley Moors and the Wharfe Valley. With a highly skilled team, the home delivers personalised residential, nursing, and dementia care—available for both permanent and… Read more about Mayfield View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 83 Rooms from £1,545 / week
Bowes House

25 Battle Road, Hailsham BN27 1DU 

9.8 186 reviews
"Lovely clean, caring well managed home. My Dad has always been very reticent about going into care but hit crisis point and had to leave…"   Read all 186 reviews
Location Type Care Home

The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care. Residents can enjoy newly refurbished facilities, including beautiful… Read more about Bowes House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 90 Rooms from £1,627 / week
Rush Hill Mews

Clarks Way, Rush Hill, Bath BA2 2TR 

9.8 80 reviews
"My mother has received outstanding care since moving to Rush Hill Mews. She has been treated with dignity and respect by all the staff, and…"   Read all 80 reviews
Location Type Care Home

Rush Hill Mews is a luxury care home set in the Somerset countryside where the dedicated team offers personalised residential, nursing and dementia care in wonderful surroundings. Residents benefit from a range of facilities in this vibrant, modern… Read more about Rush Hill Mews

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • 62 Rooms from £1,690 / week
Ponteland Manor

Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ 

9.8 68 reviews
"Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They…"   Read all 68 reviews
Location Type Care Home

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite care. Each spacious ensuite bedroom can be personalised… Read more about Ponteland Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 52 Rooms from £1,296 / week

Care UK Reviews (13622)

9.7

Care UK has a Group Review Score of 9.7 (9.741) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Care UK
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Review of

Mountbatten Grange

from W B (Brother of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and accommodating and nothing is too much trouble I am impressed with the care home overall plus the cafe for coffee and cake for visitors is a fantastic idea as you can feel part of the community.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Silversprings

from A G (Daughter of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother became a resident here at Silversprings in May this year. She was diagnosed with Vascular Dementia eight years ago and it was becoming too much for us to look after her at home. It took her about a month and a half to fully settle in. Now that she is, she is happy and relaxed and has made
friends. She enjoys the routines, entertainment and food and feels safe. The staff are very supportive, caring and kindly professional. I am so pleased to see her relaxed, happy and taken care off.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ponteland Manor

from L H (Daughter of Resident) published on 19 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They are exceptionally friendly and answer any arising questions I might have. The food provided is of a very high standard and nutritional (suited to an individuals needs)
the programme of activities included on a daily basis is extremely well managed and thought out. The home is impeccably clean, tidy and maintained. Overall it is obvious to see that the care home has a strong management team, is well organised with amazing staff who truly care about the residents experiences.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Parsons Grange

from S G (Friend of Resident) published on 19 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the 5th anniversary. It was well-supervised. The food was excellent. Staff friendly, courteous and helpful. Have also visited a patient and very impressed with the rooms and facilities. I would highly recommend this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Colne View

from D J (Daughter of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely love the home. The staff are so caring, friendly and very helpful, always ready to help out. Their training speaks volumes about their approach and how they deal with some very testing situations. I'm so glad that we moved my mum to this residential home as I can see a massive difference
in her wellbeing.
Big thanks to everyone who have helped and supported my mum so far.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review of

Priors House

from Andrew G (Son-in-law of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Just moved my mum-in-law into Priors House today. We had high hopes, having had previous experience with the team here, and we were not disappointed. Everyone was super friendly and welcoming to mum, and efficiently professional with all the checking-in procedures and paperwork. Looking forward to watching
her settle in to her new home and enjoying the facilities, activities and most importantly the community of staff and residents.
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Review of

Priors House

from C G (Daughter of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Priors did a fabulous job supporting us to transition mum from a care home in the East of England to near us in the Midlands. They communicated clearly, advised and then warmly welcomed mum. We look forward to building our relationship with Priors
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Review of

Cedrus House

from W H (Son of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the Cedrus House staff involved in making Mum's 100th birthday celebrations such a tremendous success last Friday. The decorations, food and drink made it very special. Despite Mum not being able to see the residents who visited her, she certainly sensed their presence
and said how grateful she was.
It was also fantastic to see three centenarians in the same room sitting next to each other - a moment to treasure.
Please send our family's special thanks to the catering team who made a such a splendid birthday cake for Mum.
The family all said how lovely it was that so many people were engaged in the celebrations making it truly a day to remember.
Thank you all once again for the celebrations and also for keeping my vulnerable Mum safe, happy and content
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Review of

Stanecroft

from Julie C (Daughter of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The dignity and respect that the staff at Stanecroft show towards our Mum is wonderful!! It makes us smile to see her so happy and settled into her new home and way of life. It was such a big change for her and us as a family, but made so much easier and so personal by the kindness, care and support
from all of the staff. We are always greeted with happy smiling faces and with positivity and understanding. It is a very inclusive environment with so much going on for the residents and time for them to enjoy activities and social gatherings in a safe and supportive way. Everybody is very approachable and so lovely to be able to visit our mum, at any time. When we have made requests, they are actioned very promptly and always feel the door is open for us. We feel our mum is being taken very good care of. Thank you to all the staff that make this happen.
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Review of

Davers Court

from C S (Daughter of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is so good my Mum thinks she is in a hotel ! Great atmosphere , caring supportive and a fun place to be. She is very well looked after !
I was very anxious when I brought Mum here but I needn't have worried - she settled so well and a year later is thriving !
Although the dementia has not
gone away my Mum is more talkative, has fun and loves interacting with staff, residents and other relatives. Her carers are very good.
She really enjoys the social side, company and entertainment. The lifestyle team are excellent at providing suitable activities and try to do something for everyone - they really put huge effort into pleasing everyone and keeping residents engaged . Their personalities are brilliant for entertaining , engaging and keeping everyone happy( there is always a lot of laughter ) - they along with the rest of the team have made a huge difference to improving Mums quality of life. Seeing her happy is a huge relief and a joy to watch
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Review of

Mountbatten Grange

from Peter P (Husband of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
A short stay for my wife while I was away seemed to work well, and she seemed happy and relaxed when I picked her up.
The management and staff were very welcoming throughout the process, so thanks to all involved.
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Review of

Mountbatten Grange

from B P (Husband of Resident) published on 18 September 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the majority of aspects of the home first class.
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Review of

Cavell Court

from P G (Resident) published on 18 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for five and a half years. I have enjoyed meeting new residents and making new friends and the staff have always been kind and considerate and have made this feel like home. I eat well and can always have an alternative to the menu if its something I don't fancy. If I have a problem
that needs medical attention a nurse or doctor will be called so I get the right treatment when I need it. In all, I am very happy living here.
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Review of

Prince George House

from A A (Niece of Resident) published on 18 September 2025
Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Inadequate receipt given by chiropodist, written on pages from a receipt book (purchased in a high street shop?). No one noticed a badly infected toe which could have led to blood poisoning (March '25) after chiropodist did the resident's feet. I noticed during a brief visit as I live near London. Food
not good - 2nd rate for what is paid - £1000 pw. The resident is not encouraged to eat better. Some staff carers are rude - bad spillage in bathroom, I had to ask cleaning to make safe - much water on floor. Carer who also arrived was rude and spoke to the resident as if she was three years old.
Reply from Samantha Debenham, Reviews Team at Prince George House

Thank you for taking the time to share your concerns. We are truly sorry to hear about your recent experience at Prince George House and sincerely apologise for any distress this has caused you and your loved one.

Regarding the receipt from our chiropodist, we appreciate you bringing this to our attention. We strive to maintain professional standards in all aspects of our service, including clear and appropriate documentation, and we will review this immediately to ensure improvements are made.

The health and safety of the residents is our highest priority. We are deeply concerned to learn about the missed infection and the condition of the resident’s toe. We will be conducting a thorough internal review of this matter and reinforcing our staff training to ensure that such oversights do not occur again.

We also take your feedback about the food and dietary encouragement very seriously. Our catering team is committed to providing nutritious and enjoyable meals, and we will review the menu and resident support to better meet individual needs.

Finally, we regret any instances where the staff may have appeared rude or inattentive. Professional, respectful, and compassionate care is at the heart of what we do. We will address the issues you raised regarding staff conduct and ensure all team members adhere to the highest standards of respect and safety, including promptly managing any hazards such as spillages.

We welcome the opportunity to discuss these concerns further and work together to improve our service. Please feel free to contact us directly at complimentsandcomplaints@careuk.com

Thank you again for your valuable feedback. Best wishes

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Review of

Mountbatten Grange

from Dena R (Daughter of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Mountbatten Grange 2 1/2 years ago, and since then her dementia has progressed significantly. A couple of months ago she was moved to the Nursing Dementia floor and, for her own safety, now requires 1-2-1 care. Throughout her residence, she has been treated with such loving care,
that it warms my heart to know she is in the best hands. She is registered blind and so my concern was that she would be left alone to live in a bubble of isolation, but the care staff seem to see who she is inside and often joke with her, so that, in her lucid moments, she smiles and seems happy. I can't ask for any more than that. This atmosphere would not be possible if it were not cascaded down from the management. I am always amazed to note that, as well as being responsible for the day-to -day running of the home, they make it their business to know the condition of each resident and can always tell me how my mother is doing that day. It is without doubt the best care home in our area.
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Review of

Silversprings

from Janice C (Friend of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my contact has so far only been as a visitor attending their monthly Dementia Cafe, I have always found Silversprings to be friendly and welcoming. The residents appear to be happy and extremely well cared for. There always seems to be numerous activities and interests for the residents including
trips out, celebrations and "special occasion" days and events. The staff I have met are extremely nice friendly people who genuinely care and offer compassion and respect.
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Review of

Silversprings

from Ralph C (Son of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mum to Silversprings just over a week ago after five months in another local home, and the difference has been amazing. Previously bedbound, she is now sitting up for meals, using the bathroom, and has already enjoyed a shower.


The staff are warm, enthusiastic, and encouraging, and there's

a real sense of activity and energy in the home. We are so pleased we made the move - Silversprings has already made a huge positive impact on Mum's quality of life. Keep up the good work :-)
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Review of

Darlington Court

from J F (Daughter of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the care for my father enough as it has been amazing. A big thank to all the staff who have gone above and beyond for Dad. They also make the family feel so welcome and part of their extended family. We have been kept well informed of how Dad is doing and also supported us through the
tricky times. I can't thank them enough, it's not an easy job but they make it look effortless with their level of care and attention. Thank you.
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Review of

Larkland House

from Andy M (Son of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very settled.
Clean and tidy and supported with all her needs
Mum able to hold conversations and concentration so much better than prior to care home.
Staff keep me informed and are always friendly and polite
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Review of

Maids Moreton Hall

from Sarah H (Daughter of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to the residential unit of the home in September 2023 which enabled him to continue to enjoy a good quality of life still following his dementia diagnosis. He really enjoyed it there and always had a cheeky smile and a joke with the lovely care staff who catered to his needs very well.
Sadly his health deteriorated even more and he was moved onto the nursing unit in June 25 for his end of life care.
The amazing nurse's and care staff made sure that Dads end of life care was with the utmost compassion, care and dignity. I could not have asked for anymore and they also made sure Dads family were kept informed and well supported at such a difficult time.
I will never forget this wonderful team of people that looked after my Dad over the 2 Years he was there. Truly outstanding care
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Awards / Recognitions (131)

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